<p>HKR.TEAM is a founder-led company with deep, hands-on experience in outsourcing.</p> <p>For the past 10 years, we’ve built offshore teams for New York and San Francisco companies, so we’ve seen it all and know what works.</p> <p><strong>You need a team that delivers, not another project to manage.</strong></p> <p>We build your strong, dedicated offshore team from the ground up, handling all the recruiting, legal, and financial details.</p> <p>Our co-management ensures your team is always performing and aligned with your goals, so you can finally get back to focusing on the work that matters most.</p> <p><strong>What we do?</strong></p> <ol> <li><strong>Recruit: </strong>We handle the entire recruitment process - from sourcing to screening and assessment. Plus, you decide how involved you want to be. Whether it’s high-level oversight or handpicking candidates, we make it flexible.</li> <li><strong>Hire: </strong>International labor, tax, and compliance are covered. We manage everything globally, acting as the employer of record (EOR), so you don’t have to worry about the details.</li> <li><strong>Co-manage: </strong>Each hire is paired with a dedicated Operations Manager skilled in HR Business Partnerships (HRBP) who backstops issues and keeps everything aligned and efficient, providing that co-managed touch that makes us different.</li> </ol> <p>We have active teams present in the following countries: Romania, USA, The Phillipines, Ukraine, Serbia, South Africa, Brazil, Venezuela, Portugal.</p> <p>HKR builds long-term remote teams that act as a seamless part of your company. We’re here to take the hassle out of hiring, motivate your team for the long run, and deliver the quality and consistency you deserve.</p> <p><strong>Roles</strong></p> <ul> <li>Customer Experience</li> <li>Account Manager</li> <li>Digital Operations</li> <li>Outreach</li> <li>Sales </li> </ul> <p> </p>
Min project size
$5,000+
Hourly rate
< $25 / hr
Employees
50 - 249
Locations
București, Romania
Year founded
Founded 2016
2 Locations
București , Romania
Cluj-Napoca , Romania
No have been added yet...
Pricing Snapshot
Min. project size
$5,000+
Avg. hourly rate
< $25
/hr
Rating for cost
5
/5
What Clients Have Said
HKR is noted for providing good value for cost, with clients appreciating their pricing fit and subscription model for staffing. Specific project costs are not disclosed, but clients highlight effective communication and reliability as key strengths.
Customer Service Outsourcing for Operations Platform
Back Office OutsourcingCustomer Service Outsourcing
Confidential
Jan. 2019 - Ongoing
5.0
Quality
5.0
Schedule
4.0
Cost
5.0
Willing to Refer
5.0
"HKR's team treats us as their partner and is very open and collaborative with us."
Jun 22, 2023
Director of Brand Operations, Operations Platform
Anonymous
Verified
Retail
Manhattan, New York
11-50 Employees
Online Review
Verified
HKR provides customer service outsourcing for an operations platform. HKR provides a team of representatives and coordinators that assist with customer service, data entry, and Shopify backend support.
The client has received positive feedback from their customers for HKR's pleasant customer experience. HKR has also helped the client increase their team's efficiency and speed. The team has an open and positive flow of communication with the client, responding to their needs in a quick manner.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Director of Brand Operations of a retail company
Describe what your company does in a single sentence.
Our company is an operations and technology platform that helps creators, celebrities and media companies to build scalable, lasting commerce businesses.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire HKR to accomplish?
Build out a team of customer service representatives and operations coordinators to assist a rapidly growing team.
SOLUTION
How did you find HKR?
Referral
Why did you select HKR over others?
Great culture fit
Good value for cost
Referred to me
Company values aligned
How many teammates from HKR were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
To:
Build out a team of customer service representatives that could operate across a number of inboxes and assist customers swiftly and pleasantly, in specific brand voice.
Develop a team of coordinators that could assist our internal teams with a number of tasks including data entry and Shopify back end support.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
We've received a lot of positive feedback from our customers on how pleasant our customer service experience is. For our back office team, the increased efficiency and speed at which we can accomplish projects is a testament to the addition of our coordinators.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
HKR's team treats us as their partner and is very open and collaborative with us. There is an open and positive flow of communication between us, HKR, and their team that works with us daily. They are good about responding to our needs in a quick and straightforward manner.
What was your primary form of communication with HKR?
Virtual Meeting
What did you find most impressive or unique about this company?
The work ethic of our HKR team members has been great - they're detail oriented, driven, and care about the work.
Are there any areas for improvement or something HKR could have done differently?
There are some internal policies that we weren't privy to that would have been helpful to understand from the outset, but it wasn't anything majorly inhibiting our workflow or success together.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
4.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Employee of Record Services for Software Company
IT Staff AugmentationRecruitingStaffing
Confidential
Jan. 2019 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their communication and reliability are definitely their A game."
Jun 20, 2023
Executive, Yarooms
Anonymous
Verified
Other industries
Houston, Delaware
11-50 Employees
Online Review
Verified
HKR provides employee of record services to a software company. They recruit marketing staff to augment the client's team, charge them a subscription fee for each talent, and manage all HR tasks.
HKR has provided the client with the needed staff within the agreed time frame. The vendor impresses the client with their reliability, quick hiring process, inexistent staff churn, and ability to find suitable talents for the firm's needs. Moreover, they communicate with the client via Slack.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Executive of Yarooms.
Describe what your company does in a single sentence.
The Workplace Experience Platform empowering sustainable companies
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire HKR to accomplish?
Extend the marketing team
Keep the same company culture and have them in our Slack
Deliver the same results as if we hired internally
SOLUTION
How did you find HKR?
Referral
Why did you select HKR over others?
High ratings
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned
How many teammates from HKR were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
We contracted HKR because they could recruit us the marketing staff. We knew they were working with other US-based clients and figured it'll be a cultural fit. They delivered the first rep that worked within our team in several weeks. We had 0 costs of recruiting, instead, they charged us a subscription fee for each rep. They also hired the person under their entity as an EOR, and they took all the headaches of HR from our team's plate.
We received an account manager, Paula, which became our PoC for scaling which happened months later. The deliverable is pretty straightforward; we hired talent that understood how to scale our marketing efforts, contact new clients, and reach out to new potential business partners (especially blogs - at the time).
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
TTH (Time to hire) and inexistent staff churn/attrition.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They delivered on time, we're in contact permanently via Slack and they were really impressive with proactiveness. Their communication and reliability are definitely their A game.
What was your primary form of communication with HKR?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Reliability. They delivered, and they delivered the right talent. It also felt like I'm communicating with another US-based entity. They were culturally aligned 100%. I did not expect that.
Are there any areas for improvement or something HKR could have done differently?
I believe they have improved greatly on their branding. They have a new visual identity that puts them in the spotlight easier. When we first started they didn't have their website up at all and we were a bit skeptical.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
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