Established in 2016, GDC Services has become one of TOP10 IT Managed Service Providers in Serbia, with 100+ experts in Serbia with enterprise level experience working with global companies, plus access to a further 200+ experts worldwide through our longstanding network of partners.
Our focus is to help organizations and enterprises achieve sustainable business results and growth through the use of IT and modern technologies. GDC Services delivers IT services and solutions to maximise efficiency, modernise operations, drive innovation and reduce costs.
Understanding our customers’ business challenges, we offer solutions with increasing reliability that enable our clients to manage their business globally.
We are delivering from Serbia to international markets, primarily in Europe, to:
Small to mid-sized companies to help them maximize the benefits and minimize risks and costs from the implementation and management of modern IT technologies and assist in the optimization of their internal process and support services;
As a nearshore partner to IT service providers, where our experts and service offerings either augment their own service delivery to customers or are complimentary to it, enabling them to expand the range of services they provide;
Provision of niche and market leading experts to large global enterprises to assist with their delivery of complex multinational projects and services.
We provide a range of services across the Enterprise Technology Stack including:
Design, implementation and maintenance of Hybrid IT Services including cloud consultancy, migration, ongoing management and optimization services;
Digital Workspace implementation and support, including the migration, management and optimization of Mail, VDI, Collaboration and Endpoint systems;
Application development and management services, with deep and longstanding expertise in the Retail Sector.
Customer Service Outsourcing for Tech Solutions Provider
Customer Service OutsourcingIT Managed ServicesIT Strategy Consulting
Hardware
$200,000 to $999,999
Mar. - July 2024
4.5
Quality
5.0
Schedule
5.0
Cost
3.5
Willing to Refer
5.0
"They actively scheduled meetings to discuss the topic and communicated via email on time."
Jun 26, 2024
Sr. IT Engineer, Shenzhen Uniconn Technology Co., Ltd.
Kingsley Yang
Automotive
Kosice, Slovakia
11-50 Employees
Online Review
GDC Services provided IT services for a tech solutions provider. The team was responsible for purchasing IT hardware, deploying low-current systems, providing an internet service provider, and maintaining it.
GDC’s work was met with positive acclaim, thanks to their technological proficiency and accurate deliverables. The team was highly proactive from a workflow standpoint, and internal stakeholders were particularly impressed with the service provider's professionalism and customer-focused approach.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Senior IT Engineer of Shenzhen Uniconn Technology Co., Ltd.
Describe what your company does in a single sentence.
Uniconn Technology is a product and solution provider integrating R & D, design, production, sales and service of connected components. Since its establishment, the company has always adhered to the development tenet of "one heart, one intention, one power connection to the world", and has deeply cultivated the field of electrical connection components. At present, it has established production bases in Shenzhen, Guangdong, Ningde, Fujian, Liyang, Jiangsu, Yibin, Sichuan and Yueqing, Zhejiang. Its main products cover various electrical connection components such as battery core connection components, power transmission components and low-voltage signal transmission components, forming a new energy vehicle as the main development axis, energy storage systems, industrial equipment, medical equipment, consumer electronics and other applications go hand in hand in the industrial development pattern.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire GDC Services to accomplish?
· Help IT server room construction, set up a series integral IT environment, including purchasing IT firewall, switch, server, storage, VMware, AC, AP, UPS, KVM, cabinet, fiber optic, network cable. All IT devices purchase you can refer to the list I provided, while I do not mean you need to buy all the same brand, I know the gap between China and Slovakia, you can buy the similar brand, but in order to achieve our company required function, the configuration and parameters at better the same or close.
· Has the ability to install and debug hyper-converged platforms based on standard X86 server hardware. Has the ability to install and debug NAS storage servers.
Post-maintenance service.
SOLUTION
How did you find GDC Services?
Online Search
Why did you select GDC Services over others?
High ratings
Great culture fit
How many teammates from GDC Services were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
IT hardware purchase, low current system deployment, Internet service provider.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Have an initial quotation outcome for IT hardware, low current system, other services.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They deliver items mostly on time.
They respond to our needs mostly one time via Email/Teams.
The quotation is a above our budget while, and not very detail due to only once factory visit.
What was your primary form of communication with GDC Services?
Email or Messaging App
What did you find most impressive or unique about this company?
Nice and professional, and they actively scheduled meetings to discuss the topic and communicated via email on time. We are still willing to cooperate with this company in other aspects.
Are there any areas for improvement or something GDC Services could have done differently?
Quotation can be more competitive compared with other vendor.
Quotation can be more detail and reasonable according to actual client environment.
RATINGS
4.5
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
3.5
Value / within estimates
Willing to Refer
5.0
NPS
Cybersecurity & App Testing for Bank
Application TestingCybersecurity
OneLoginSecureAuth
Confidential
Jan. 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"We're impressed with their quality project delivery."
Jan 3, 2024
InfoSec Officer, Albaraka bank sudan
Mohammed Alfatih Anwer Mohammed Salih
Verified
Financial services
501-1,000 Employees
Online Review
Verified
GDC Services provides cybersecurity and app testing support to a bank. They've helped the client secure their new website and tested their mobile app.
One year has passed since GDC Services' support, and the client's website is still stable and free from security breaches. The service provider impresses the client with their professionalism, expertise, quality work, constant communication, and clear understanding of the project's goals.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Information Security Officer of Albaraka bank sudan.
Describe what your company does in a single sentence.
Banking industrial
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire GDC Services to accomplish?
Secure our environments and testing applications, including website
SOLUTION
How did you find GDC Services?
Referral
Clutch Site
One of the vendors for security solutions recommended to work with GDC Services
Why did you select GDC Services over others?
Pricing fit our budget
Good value for cost
Referred to me
How many teammates from GDC Services were assigned to this project?
The team consisted of 3 people:
Project Manager
security engineer
security consultant
Describe the scope of work in detail. Please include a summary of key deliverables.
As we decided to launch a new website, we wanted to make sure that it’s secure both for end users and the internal team. Also, testing mobile application.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
One year has passed, and the website is working in a stable mode. No security breaches were detected.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Already at the first stages of cooperation, it became clear that the company had serious expertise in the matter. Project Manager set up regular weekly status reviews for the project, and we were also contacting through messengers and by phone for urgent matters.
What was your primary form of communication with GDC Services?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Maturity and professionalism
clear understanding of the goals of the project
We're impressed with their quality project delivery.
Are there any areas for improvement or something GDC Services could have done differently?
Proposing additional services might be a good thing to increase the collaboration between the companies.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
"I’d recommend an exploratory process and operate in a completely open model, so GDC Services can get a better idea of your needs and constraints. The more they know, the better they can help.
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2 Reviews
Our Story
Established in 2016, GDC Services is a top-10 IT managed service provider in Serbia, with enterprise-level experts delivering from Serbia to European markets. We help small and mid-sized firms adopt modern IT, act as a nearshore delivery partner extending IT providers' own services, and supply niche experts to global enterprises on complex projects. Our services span hybrid and cloud, digital workplace, Microsoft business apps and SharePoint, retail application development, and PMO.
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