Kyanon Digital

BACKGROUND

Introduce your business and what you do there.

I’m a project manager at a customer loyalty company with a presence all over South East Asia.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Kyanon Digital?

We need to adjust our processes and products to the different companies and countries we work with. Sometimes, we face language barriers and have to create different approaches. A new client recently joined, so we hired Kyanon Digital to help us develop a mobile app for that particular project.

SOLUTION

What was the scope of their involvement?

Kyanon Digital has helped us develop a mobile app that allows customers to register, sign in, and place and pay for orders. It also allows clients to create digital business cards. Their scope has included creating the UI/UX flow and all the technical documentation required.

What was the team composition?

We’ve worked with about 40 teammates from Kyanon Digital.

How did you come to work with Kyanon Digital?

Before working on this project, we had worked on a similar one for which we were in charge of the UI/UX design. For that project, we hired Kyanon Digital to help us with the development side. Given that they were already a partner of the company, I simply contacted them when this project came up.

How much have you invested in them?

We’ve spent between $100,000–$200,000.

What is the status of this engagement? 

We started working with Kyanon Digital in February 2022,  and it’s an ongoing collaboration.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Kyanon Digital has delivered a great app with smooth integrations with our client’s backend and other platforms. We’ve received great feedback from the client and end users.

How did Kyanon Digital perform from a project management standpoint?

Compared to our past projects with Kyanon Digital, we had new challenges with this one, such as meeting important deadlines. Their team was able to meet those deadlines. Still, we had to change some of those deadlines as the project moved forward because we changed some requirements. We also had some miscommunication issues, but we were able to collaborate well and reframe the project’s schedule.

What did you find most impressive about them?

Most of Kyanon Digital’s staff is very young, so they’re very enthusiastic and have a great spirit. They also work very hard to ensure the project is delivered on time. Whenever we have any issues, new team members join the project to ensure it is completed successfully.

Are there any areas they could improve?

As a young team, they still have to learn how to work under pressure. Moreover, it would be great if they could create a record of every experience they have to pass it over to new teammates, along with the feedback they’ve received.

Do you have any advice for potential customers?

Be very clear about your expectations, have a clear scope and timeline from the beginning, and ensure to align properly with their team.

BACKGROUND

Please describe your company and position.

I am the Project Manager of (a/an) Information technology

Describe what your company does in a single sentence.

Our company is a cloud service provider that offers cloud consulting, migration, and managed services to help businesses accelerate their digital transformation journey.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Kyanon Digital to accomplish?

• Software Development

SOLUTION

How did you find Kyanon Digital?

Referral

Why did you select Kyanon Digital over others?

• Referred to me
• Company values aligned

What was the size of Kyanon Digital’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Conducting a detailed analysis of the client's requirements and objectives, including any functional and technical specifications. Designing a user interface that is intuitive and easy to use, while also providing a visually appealing and engaging experience. Developing the application using the appropriate programming languages, frameworks, and technologies, and ensuring that it is optimized for performance, security, and scalability.

Conducting rigorous testing and quality assurance to identify and fix any bugs or issues, and ensuring that the application meets all relevant standards and regulations. Deploying the application to the appropriate platforms and ensuring that it is integrated seamlessly with any third-party services or systems. Providing ongoing maintenance and support, including bug fixes, updates, and enhancements, to ensure that the application remains secure, reliable, and up-to-date.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• User engagement metrics, such as the number of active users, time spent on the application, and frequency of use.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Kyanon Digital's project management methodology emphasises collaboration between team members, including developers, designers, and stakeholders, to ensure that everyone is aligned and working towards the same goals.

What was your primary form of communication with Kyanon Digital?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Kyanon Digital places a strong emphasis on human-centered design, focusing on understanding the needs and preferences of end-users to develop solutions that are user-friendly and intuitive.

Are there any areas for improvement or something Kyanon Digital could have done differently?

Communication are essential to the success of projects thus improving their internal communication and collaboration processes to ensure that all stakeholders are aligned and working towards the same goals

BACKGROUND

Introduce your business and what you do there.

I'm a department director at a cloud and AI technology company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Kyanon Digital?

We sought Kyanon Digital’s mobile app development services. We needed a trustworthy partner for app development because we do a lot of modeling work.

SOLUTION

What was the scope of their involvement?

Kyanon Digital has developed our entire app — both its frontend and backend — for iOS and Android using React.

What is the team composition?

We’ve worked with around 10 teammates from Kyanon Digital. My main point of contact is the project manager.

How did you come to work with Kyanon Digital?

There was already a working relationship with Kyanon Digital when I joined my company, so I don’t know how the relationship came to be. Still, I know that they’re fast and well-known in Southeast Asia as an app development house, and they offer a variety of development services.

How much have you invested with them?

We have spent close to $2.5 million SGD (approximately $1.85 million USD).

What is the status of the engagement?

Our working relationship began in December 2020, and it's still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The success of any of these app development projects is based on user acceptance testing with the end user. As long as we close off all minimal functional issues at the start of the user acceptance, we consider the project a success. The quality of the work that Kyanon Digital has delivered has been more than ideal.

How did Kyanon Digital perform from a project management standpoint?

Kyanon Digital’s project manager has strong project management skills. They’re very technical and can quickly solve any issues to ensure the timeline is on track before any updates are given to me. They’ve saved me a lot of effort. We use Jira and Excel to manage our project, as well as Google Meet for communication.

What did you find most impressive about them?

The most impressive thing about working with Kyanon Digital is having a project manager from their side working with me.

Are there any areas they could improve?

Having the same project manager from the start to the end of most of our projects would be ideal.

Any advice for potential customers?

If you are interested in software and app development, Kyanon Digital is a good place to start. They’re great to work with.

BACKGROUND

Please describe your company and your position there.

I'm Country Manager at Jobs On Demand Vietnam. Specializing in providing on-demand workforce solutions to businesses across various industries. We offer a range of staffing services, including temporary, temp-to-perm, and direct hire placements for a variety of job categories, from entry-level to senior management positions. With a large database of qualified job candidates and a team of experienced recruiters, we can quickly match businesses with the right talent to fill their job openings.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Kyanon Digital, and what were your goals?

We hired Kyanon Digital to develop the job searching platform from the scratch to create a secure platform that instantly connects hirers with freelancers. We aim to be one of the biggest players in the gig economy, recognizing the constraints for freelancers in finding fulfilling work and for businesses to hire adhoc quality workers quickly.

SOLUTION

How did you select this vendor and what were the deciding factors?

After meetings and meetings, we qualified Kyanon Digital because of their expertise, professionalism, and commitment to excellence. The team demonstrated a thorough understanding of our needs, and was able to provide valuable insights and guidance throughout the development process.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Confidential

How many resources from the vendor's team worked with you, and what were their positions?

The team includes:

• Project manager
• Technical lead
• Business analyst
• Mobile developers
• Front end developers
• Back end developers
• QA QC

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Confidential

Describe their project management style, including communication tools and timeliness.

We are working in the design phase to co-create the detailed functionalities for the platform following Scrum. It's much easier to give extra change requests and control our scopes than following Waterfall model.

What did you find most impressive or unique about this company?

The project management team was eager to learn and understand more about our requirements to create the best solution that match our business need.

Are there any areas for improvement or something they could have done differently?

We are doing more localization business with Kyanon Digital upcoming.

BACKGROUND

Please describe your company and your position there.

I am the CTO and I am responsible for the H3Zoom.ai business unit. We leverage on drone and AI technology to help industrial asset owners digitalise their inspections and maintenance workflows

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Kyanon Digital, and what were your goals?

We hired Kyanon Digital to augment our existing development team

SOLUTION

How did you select this vendor and what were the deciding factors?

Their focus on agile methodology and familiarity with software development. The technical resources available as well as being in the same region.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Project steps include a scoping and understanding of the needs of the company. They were able to propose an agile setup that supported our continuous integration and continuous development needs. Key technologies include React and Django.

How many people from the vendor's team worked with you, and what were their positions?

15 people from the vendor's team worked with me - positions included:

1. Business Development Director
2. Senior Software Engineer
3. CTO
4. Frontend and Backend Developers
5. QA/QC

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to launch our product quickly in 2018 and since have continued to enhanced the platform and products; because of their help, we were able to launch quickly into several markets which was key to our go-to-market strategy.

Describe their project management style, including communication tools and timeliness.

Communication tools and project management tools included slack and trello. There's a heavy emphasis on agile development.

What did you find most impressive or unique about this company?

Direct access to the entire team and support from the management and team leads to ensure smooth delivery on a consistent basis.

Are there any areas for improvement or something they could have done differently?

Communication be better improved, however, it's part and parcel of any company.

BACKGROUND

Please describe your company and your position there.

I am a Quantity Surveyor at a design construction company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Kyanon Digital, and what were your goals?

We hired Kyanon Digital to build a web platform for the company in order to improve communication with our clients.

SOLUTION

How did you select this vendor and what were the deciding factors?

We looked for a lot of companies to support our company and Kyanon Digital was our choice because of the high reliability through clients who have worked with Kyanon Digital. And we have no regrets choosing Kyanon Digital, everything was great.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Building and keeping corporate data on paper is obviously unsustainable; yet, planning and developing a digital strategy has helped us to respond fast, flexibly, and be ready to expand ahead of our competition. Furthermore, it has aided in increasing consumer interaction with our company's brand.

How many people from the vendor's team worked with you, and what were their positions?

While running the project, Kyanon Digital provided a cross-functional team. All information is updated to us regularly through the Project Manager for easier communication.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The website has been up and running for 2 months and already have about 100-200 viewers per day. It is very appreciated and it working as smooth as it possible can. No bugs or other issues have appeared so far. I am especially satisfied with the development for affiliate banners and the graphs and diagrams on the website.

Describe their project management style, including communication tools and timeliness.

They did a good job. The project manager was flexible and met all our requests, and the team finished ahead of the deadline. The communication tool we used is Gmail.

What did you find most impressive or unique about this company?

Kyanon Digital has a very effective team, they were always ready to give their opinions to build projects to help them improve. We were very fortunate to be working with them.

Are there any areas for improvement or something they could have done differently?

I think we had a good time working together so there's not much to say about this.

BACKGROUND

Please describe your company and your position there.

JOD is an app for Gig work operating in Singapore. I am a UX-UI lead of the project.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Kyanon Digital, and what were your goals?

We want to revamp our app, in order to make it more user friendly toward 2022 digital trend. We desire to improve our platform's competitive advantage through increasing our offering features. We have been working with Kyanon to complete several features.

SOLUTION

How did you select Kyanon Digital and what were the deciding factors?

We created a list of requirement for a suitable vendor. We selected a list of top 5 vendors internally then interviewed them separately. We chose Kyanon not only because of their ability but also their motivation, enthusiasm.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Confidential

How many resources from the Kyanon Digital team worked with you, and what were their positions?

The team includes Project manager, Business analyst, Front end developers, Back end developers and QA QC

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Confidential

Describe their project management style, including communication tools and timeliness.

We have clear milestones from both sides. Any extra works are estimated and discussed within both teams. Since we have several communication tools, our communication has never been interrupted.

What did you find most impressive or unique about this company?

The CEO is enthusiastic and motivated. Even though Kyanon is a big vendor, the CEO follows closely the project's progress. Additionally, the team is eager to learn and understand more about our requirements to create the best solution.

Are there any areas for improvement or something they could have done differently?

We are happy to do more business with Kyanon in the future.

BACKGROUND

Please describe your company and your position there.

I am the campaign manager at a e-commerce platform in Vietnam.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Kyanon Digital, and what were your goals?

Our platform needs an intelligent customer loyalty management solution.

SOLUTION

How did you select this vendor and what were the deciding factors?

I found Kyanon Digital through my network. After briefing, the company offered me a very amazing loyalty management platform, then I decided to integrate it for our platform.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Kyanon Digital team deliver our project within 4 months because our platform architecture is so complicated. After that, we had 3 months for testing the customer loyalty management platform. During the testing phase, the results impressed me so much.

How many people from the vendor's team worked with you, and what were their positions?

I mainly worked with project manager from Kyanon Digital team. I didn’t care how many people were in their team. We worked based on the performance of project delivery.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We increased 20% revenue from current customers. I am satisfied with the Kyanon Digital team, they are knowledgeable, professional and dedicated in every stage of project. They committed the time of delivery with acceptable performance.

Describe their project management style, including communication tools and timeliness.

We communicate by Slack.

What did you find most impressive or unique about this company?

They have a lot of experience to consult and implement the customer loyalty solutions. Kyanon Digital suggested some amazing ideas that helped us in designing the loyalty program.

Are there any areas for improvement or something they could have done differently?

I think Kyanon Digital should add more scenarios for loyalty programs to suggest for clients, i think it’ll be better for them if they approach new clients.

BACKGROUND

Please describe your company and your position there.

I'm the CTO and co-founder. We are a tour operator in Vietnam with 4 offices in Ho Chi Minh city and 1 office in Ha Noi

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Kyanon Digital?

Our company is different or tour operator, we use online to recruite and acquire customer. There are some challenges for us: First, all tour requests come from many sources such as ads, websites, offline, etc... and the lead time to convert from request to booking is quite long (2 weeks at least). So we can not follow up with our customer Second, we can not centralize the phone system to 1 Third, there is too much paperwork to make a receipt.

SOLUTION

How did you select this vendor and what were the deciding factors?

We find some recommendations from friends and we have been recommended to Kyanon Digital. The first time we met, they know exactly what we need for all our needs with a limited budget.

Describe the project in detail and walk through the stages of the project.

They have researched several solutions before we met. In each solution, they presented Pro and Cons of each and they give the best solution for our unique business. After that, they give us the best provider for each system and help us how to integrate them together. Moreover, they have given us guidelines on how to use the system including for the sales team, IT team, and accounting team. One of the key things, is they give the right solution for our unique business workflow and the system can be extendable.

How many resources from the vendor's team worked with you, and what were their positions?

Their Product Manager was the main contact, besides that there are 3 other specialists working with us: Business Analytics, Architect Consultant and Technical Specialist

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

After the system has been going live, our staff can control 100% of all the tour requests, and they easy to follow up with them, including customer phone call records, customer requests, what staff provided service to customers, what the staff sent email or SMS to customer, etc...

How effective was the workflow between your team and theirs?

All the solution they suggest to us is based on our unique business workflow. All the communication is just based on how to help our staff works more effective and how to serve our customer as good as possible

What did you find most impressive or unique about this company?

The impression when we worked with Kyanon is they always focus on who will use the system and how to help users work more effective

Are there any areas for improvement or something they could have done differently?

We hope we can work with them again when our business grows bigger because there are some solutions we can not apply at that because of the limited budget

BACKGROUND

Introduce your business and what you do there.

I am the co-founder of a communication platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Kyanon Digital?

I hired Kyanon Digital to develop an app for my company. 

SOLUTION

What was the scope of their involvement?

Kyanon Digital designed and developed my cross-platform mobile application. I provided some basic design mockups and a list of other apps that I wanted to model mine on. The app’s primary function was communication — users could connect with each other through stories in private user chat groups. 

Now, Kyanon Digital is handing over complete control of the app to my team. 

What is the team composition?

I work with six teammates from Kyanon Digital, including a project manager, back- and frontend developers, QA teammates, and social media teammates. 

How did you come to work with Kyanon Digital?

Kyanon Digital was recommended to me by a friend. 

How much have you invested with them?

I invested $100,000 with Kyanon Digital. 

What is the status of this engagement?

I began working with Kyanon Digital in August 2018 and our partnership is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The app hasn’t launched yet, so I don’t have any concrete metrics. However, I think the app functions well. 

How did Kyanon Digital perform from a project management standpoint?

The project management was good — I liked how Kyanon Digital organized the development. Kyanon Digital’s scheduling was great. The project was managed entirely in Asana, which was very efficient because it streamlined communication and app fixes. When changes were made to the app, they handled them in a timely manner. The communication between the project manager and developers during the handoff was excellent.  

What did you find most impressive about them?

I’d worked with a different agency before hiring Kyanon Digital, but that partnership was a failure. So, I was happy when the collaboration with Kyanon Digital proved to be excellent — communication and cooperation were excellent. 

Are there any areas they could improve?

I think their tech integration speed could improve. 

Do you have any advice for potential customers?

I’d advise customers to be firm in their deadlines and development timelines.