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SureCall Contact Centers

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We Answer Your Calls Better Than You Do—Guaranteed

Try us risk-free: Get your first month FREE with any agreement. If we don’t wow you, cancel with no further charges. That’s how confident we are in our ability to elevate your customer experience.

At SureCall, we make you look great by taking care of your client-facing responses with unmatched excellence. While you focus on what you do best, we ensure your customers feel heard, valued, and delighted—every single time.

  • Min project size
    $5,000+
  • Hourly rate
    $50 - $99 / hr
  • Employees
    250 - 999
  • Locations
    Calgary, Canada
  • Year founded
    Founded 1982

1 Locations

  • Calgary , Canada

No have been added yet...

    Pricing Snapshot

    Min. project size $5,000+
    Avg. hourly rate $50 - $99 /hr
    Rating for cost 4.6 /5

    What Clients Have Said

    SureCall Contact Centers offers competitive pricing that fits clients' budgets, with costs ranging from $140 monthly for small engagements to $75,000–$100,000 CAD for larger projects. Clients appreciate their value for cost, flexibility, and responsive service, indicating good overall value.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    $10,000 - $49,999 based on 7 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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    Highly Rated Similar Providers

    SureCall Contact Centers Review Insights

    Overall Review Rating

    4.8
    • Quality 4.8
    • Schedule 4.9
    • Cost 4.6
    • Willing to Refer 4.9

    Top Mentions

    Review Highlights

    • Commitment to Quality and Continuous Improvement

      SureCall is dedicated to delivering high-quality services and continuously seeks to improve its processes. Clients value their commitment to excellence and the proactive stance they take in refining their operations.

    • Expertise in Handling High Call Volumes

      SureCall excels in managing high volumes of customer service calls, providing efficient and organized support that meets client expectations. Their expertise in call center operations is often highlighted as a key strength.

    • Strong Project Management and Timely Delivery

      SureCall Contact Centers consistently delivers projects on time, with clients praising their project management skills and ability to stay organized and responsive. They communicate effectively through various channels, ensuring clients stay informed and satisfied.

    • Minor Areas for Improvement Noted

      While overall feedback is positive, one client noted that advice given by SureCall occasionally required rework. However, SureCall's responsiveness and willingness to implement feedback have led to improvements.

    • Technical Expertise and Integration Capabilities

      SureCall's ability to integrate multiple communication channels into a centralized system has been beneficial for clients, enhancing the efficiency of information management and service delivery.

    • High Client Retention and Long-term Partnerships

      Several clients have maintained long-term partnerships with SureCall, highlighting their satisfaction with the services provided. This loyalty reflects the trust and reliability SureCall has established over time.

    SureCall Contact Centers Reviews

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    Industry
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    Customer Service Outsourcing for Financial Services Co

    • Customer Service Outsourcing
    • Confidential
    • Jan. 2021 - Oct. 2024
    5.0
    Quality
    5.0
    Schedule
    4.5
    Cost
    4.5
    Willing to Refer
    5.0

    "SureCall's flexibility and culture impressed us."

    Oct 28, 2024
    Director MCC, Financial Services Co
    Anonymous
    Verified
    • Financial services
    • Alberta, Canada
    • 5,001-10,000 Employees
    • Online Review
    • Verified

    SureCall provided call center services for a financial services company. The team handled the client's overflow call volume. 

    Call Center Services for Plumbing Company

    • Call Center Services
    • Confidential
    • Jan. 2017 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They respond quickly and efficiently."

    May 22, 2024
    Office Admin, Benchmark Mechanical Ltd
    Anonymous
    • Other industries
    • British Columbia, Canada
    • 1-10 Employees
    • Online Review

    SureCall provides call center services for a plumbing company. The team takes emergency phone calls from customers and relays them to the client's technician for quick customer support.

    Device Dev, Customization & Support for Mobile Vendor

    • Custom Software Development
    • Less than $10,000
    • Jan. 2023 - Jan. 2024
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "SureCall provides the best customer support."

    Feb 13, 2024
    Owner, Cell Phone The Phone Craft
    Ajay Baraiya
    • Other industries
    • Ahmedabad, India
    • 1-10 Employees
    • Online Review

    SureCall developed and customized a device for a mobile vendor. The SureCall team also helped with training modules and provided customer support to help the client develop solutions for end customers. 

    Showing 11-13 of 13 Reviews

    Our Story

    At SureCall, our team is our greatest strength, blending experienced veterans and innovative thinkers committed to integrity and excellence. With over 35 years of experience, we turn every customer interaction into a valuable brand moment.

     Our award-winning, people-first culture fosters dedication and high morale, resulting in exceptional service and lasting partnerships. We prioritize continuous improvement, client partnerships, and social responsibility as a certified B Corporation.

    Locations (1)

    Suite 410 - 2535 3 Ave SE Calgary, Canada T2A 7W5

    101 - 150

    Contact SureCall Contact Centers

    If you’re not seeing exactly what you need here, send this company a custom message. You can talk about your project needs, price, and timeline to get started on your project.

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