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SureCall Contact Centers

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We Answer Your Calls Better Than You Do—Guaranteed

Try us risk-free: Get your first month FREE with any agreement. If we don’t wow you, cancel with no further charges. That’s how confident we are in our ability to elevate your customer experience.

At SureCall, we make you look great by taking care of your client-facing responses with unmatched excellence. While you focus on what you do best, we ensure your customers feel heard, valued, and delighted—every single time.

  • Min project size
    $5,000+
  • Hourly rate
    $50 - $99 / hr
  • Employees
    250 - 999
  • Locations
    Calgary, Canada
  • Year founded
    Founded 1982

1 Locations

  • Calgary , Canada

Service Lines
Call Center Services
60%
Back Office Outsourcing
20%
Customer Service Outsourcing
20%
Select Focus Area
Back Office Outsourcing
Data Entry & Processing
50%
Payment Processing
30%
Claims Processing
20%
Inbound Services
Inbound appointment scheduling
50%
Virtual receptionist
50%
Customer Service Outsourcing
Phone Support Services
64%
Chat Support Services
20%
Order Processing & Taking
16%
Industries
Business services
20%
Information technology
20%
Medical
20%
Supply Chain, Logistics, and Transport
20%
Utilities
20%
Clients
Midmarket ($10M - $1B)
60%
Enterprise (>$1B)
25%
Small Business (<$10M)
15%

Pricing Snapshot

Min. project size $5,000+
Avg. hourly rate $50 - $99 /hr
Rating for cost 4.6 /5

What Clients Have Said

SureCall Contact Centers offers competitive pricing that fits various budgets, with clients noting great value for cost. Project investments range from $140 monthly to $100,000 annually, reflecting their flexibility and ability to accommodate different client needs.

This summary is based on verified Clutch reviews.

Most Common Project Size

$10,000 - $49,999 based on 7 reviews
< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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Highly Rated Similar Providers

SureCall Contact Centers Review Insights

Overall Review Rating

4.8
  • Quality 4.8
  • Schedule 4.9
  • Cost 4.6
  • Willing to Refer 4.9

Top Mentions

Review Highlights

  • Effective Project Management

    Clients praised SureCall for their organized project management, maintaining communication through various channels, and ensuring that all tasks are completed efficiently. Their ability to manage projects effectively is a recurring commendation.

  • High Customer Satisfaction

    SureCall has been credited with improving customer satisfaction for their clients, particularly in handling customer service operations that save time and improve service quality, resulting in higher client and end-customer satisfaction.

  • Timely and Reliable Service

    SureCall Contact Centers consistently delivers services on time, meeting client expectations and providing reliable support across various projects. This punctuality has been highlighted as a significant positive aspect by multiple clients.

  • Minor Area for Improvement: Payment Process

    While generally satisfied, one client mentioned a minor preference for being able to process payments within the United States, suggesting a potential area for improvement in their billing process.

  • Flexibility and Cultural Fit

    Many clients appreciate SureCall's flexibility and cultural alignment, which allows them to adapt to changing client needs and maintain a harmonious working relationship, contributing to successful project outcomes.

  • Seamless Onboarding and Integration

    SureCall excels in onboarding and integrating with client systems, ensuring a smooth transition and efficient workflow management. Clients noted their ease of integration and effective process implementation.

SureCall Contact Centers Reviews

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Customer Service Outsourcing for Financial Services Co

  • Customer Service Outsourcing
  • Confidential
  • Jan. 2021 - Oct. 2024
5.0
Quality
5.0
Schedule
4.5
Cost
4.5
Willing to Refer
5.0

"SureCall's flexibility and culture impressed us."

Oct 28, 2024
Director MCC, Financial Services Co
Anonymous
Verified
  • Financial services
  • Alberta, Canada
  • 5,001-10,000 Employees
  • Online Review
  • Verified

SureCall provided call center services for a financial services company. The team handled the client's overflow call volume. 

Call Center Services for Plumbing Company

  • Call Center Services
  • Answering services
  • Confidential
  • Jan. 2017 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"They respond quickly and efficiently."

May 22, 2024
Office Admin, Benchmark Mechanical Ltd
Anonymous
  • Other industries
  • British Columbia, Canada
  • 1-10 Employees
  • Online Review

SureCall provides call center services for a plumbing company. The team takes emergency phone calls from customers and relays them to the client's technician for quick customer support.

Device Dev, Customization & Support for Mobile Vendor

  • Custom Software Development
  • Chat Support Services
    +2
  • Less than $10,000
  • Jan. 2023 - Jan. 2024
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"SureCall provides the best customer support."

Feb 13, 2024
Owner, Cell Phone The Phone Craft
Ajay Baraiya
  • Other industries
  • Ahmedabad, India
  • 1-10 Employees
  • Online Review

SureCall developed and customized a device for a mobile vendor. The SureCall team also helped with training modules and provided customer support to help the client develop solutions for end customers. 

Showing 11-13 of 13 Reviews

Our Story

At SureCall, our team is our greatest strength, blending experienced veterans and innovative thinkers committed to integrity and excellence. With over 35 years of experience, we turn every customer interaction into a valuable brand moment.

 Our award-winning, people-first culture fosters dedication and high morale, resulting in exceptional service and lasting partnerships. We prioritize continuous improvement, client partnerships, and social responsibility as a certified B Corporation.

Locations (1)

Suite 410 - 2535 3 Ave SE Calgary, Canada T2A 7W5

101 - 150

Contact SureCall Contact Centers

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