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SureCall Contact Centers

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We Answer Your Calls Better Than You Do—Guaranteed

Try us risk-free: Get your first month FREE with any agreement. If we don’t wow you, cancel with no further charges. That’s how confident we are in our ability to elevate your customer experience.

At SureCall, we make you look great by taking care of your client-facing responses with unmatched excellence. While you focus on what you do best, we ensure your customers feel heard, valued, and delighted—every single time.

  • Min project size
    $5,000+
  • Hourly rate
    $50 - $99 / hr
  • Employees
    250 - 999
  • Locations
    Calgary, Canada
  • Year founded
    Founded 1982

1 Locations

  • Calgary , Canada

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    Pricing Snapshot

    Min. project size $5,000+
    Avg. hourly rate $50 - $99 /hr
    Rating for cost 4.5 /5

    What Clients Have Said

    SureCall offers competitive pricing with projects ranging from $140 to $100,000 CAD. Clients appreciate their value for cost, flexibility, and responsiveness, often highlighting effective project management and quality service that justifies the investment.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    $10,000 - $49,999 based on 7 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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    Highly Rated Similar Providers

    SureCall Contact Centers Review Insights

    Overall Review Rating

    4.8
    • Quality 4.8
    • Schedule 4.9
    • Cost 4.5
    • Willing to Refer 4.9

    Top Mentions

    Review Highlights

    • Proactive and Responsive Communication

      SureCall’s team is noted for their proactive communication and responsiveness. They provide timely feedback and are quick to address any issues, ensuring smooth and effective collaboration.

    • Expertise in Call Center Services

      SureCall excels in providing comprehensive call center services, including email and phone support, multilingual capabilities, and detailed workflows. They handle a variety of inquiries efficiently across different industries.

    • Cultural and Value Alignment

      Clients value SureCall’s cultural fit and alignment with company values. This alignment enhances collaboration and contributes to a positive working relationship.

    • High Customer Satisfaction

      Clients report improved customer service and satisfaction due to SureCall’s efforts. Their services have led to better customer interactions and streamlined processes, which have positively impacted clients’ operations.

    • Flexibility and Adaptability

      SureCall is recognized for their flexibility in adjusting to client needs and circumstances. They are willing to work with fluctuating deadlines and provide solutions tailored to specific client challenges.

    • Potential for Payment Process Improvement

      One client suggested the possibility of improving payment processes by allowing payments within the US rather than internationally, though this is noted as a minor issue.

    SureCall Contact Centers Reviews

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    Call Center Services for Plumbing Company

    • Call Center Services
    • Confidential
    • Jan. 2017 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They respond quickly and efficiently."

    May 22, 2024
    Office Admin, Benchmark Mechanical Ltd
    Anonymous
    • Other industries
    • British Columbia, Canada
    • 1-10 Employees
    • Online Review

    SureCall provides call center services for a plumbing company. The team takes emergency phone calls from customers and relays them to the client's technician for quick customer support.

    Device Dev, Customization & Support for Mobile Vendor

    • Custom Software Development
    • Less than $10,000
    • Jan. 2023 - Jan. 2024
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "SureCall provides the best customer support."

    Feb 13, 2024
    Owner, Cell Phone The Phone Craft
    Ajay Baraiya
    • Other industries
    • Ahmedabad, India
    • 1-10 Employees
    • Online Review

    SureCall developed and customized a device for a mobile vendor. The SureCall team also helped with training modules and provided customer support to help the client develop solutions for end customers. 

    Showing 11-12 of 12 Reviews

    Our Story

    At SureCall, our team is our greatest strength, blending experienced veterans and innovative thinkers committed to integrity and excellence. With over 35 years of experience, we turn every customer interaction into a valuable brand moment.

     Our award-winning, people-first culture fosters dedication and high morale, resulting in exceptional service and lasting partnerships. We prioritize continuous improvement, client partnerships, and social responsibility as a certified B Corporation.

    Locations (1)

    Suite 410 - 2535 3 Ave SE Calgary, Canada T2A 7W5

    101 - 150

    Contact SureCall Contact Centers

    If you’re not seeing exactly what you need here, send this company a custom message. You can talk about your project needs, price, and timeline to get started on your project.

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