Ver-A-Fast

BACKGROUND

Please describe your company and position.

 I am the Vendor Lead of a retail company 

Describe what your company does in a single sentence.

We are a mattress retailer selling to both business and direct to consumers

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ver-A-Fast to accomplish?

Support CX team in answering customer contacts

SOLUTION

How did you find Ver-A-Fast?

Other

Why did you select Ver-A-Fast over others?

Referred to me

How many teammates from Ver-A-Fast were assigned to this project?

25

Describe the scope of work in detail. Please include a summary of key deliverables.

We've worked with this team for years and they have taken over half of our phone calls across all SSB brands- Serta, T&N, Simmons, Beautyrest. They have helped with post-purchase support, pre-purchase inquiries, and helped boost revenue through a sales program. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Service level goals- 85% (almost always meeting)

Revenue goals- helped us meet or exceed every month

Describe their project management. Did they deliver items on time? How did they respond to your needs?

YES! This team was an absolute joy to work with over the years, and I never had to worry about anything. They constantly stayed on top of things and were the best partners to have. 

What was your primary form of communication with Ver-A-Fast?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

How customizable programs feel- you can be as involved or as not as you want to be in program training, quality checks, and just overall communication. We have worked with many vendors in our space, and this team was the best!