Outsourced

BACKGROUND

Please describe your company and position.

I am the Recruiter of a telecommunications company 

Describe what your company does in a single sentence.

Our goal is to offer our customers the highest quality Video, Data, and Voice Services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Outsourced to accomplish?

• Recruit a data analyst who is knowledgeable with the telecommunications industry.

SOLUTION

How did you find Outsourced?

Online Search

Why did you select Outsourced over others?

• High ratings
• Pricing fit our budget
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Provide inbound telephone support to potential customers and to customers requesting information or experiencing technical difficulties and equipment problems, in order to reduce service calls and improve customer satisfaction.

Enter billing payments into the billing system and ensure reconciliation of cash drawer and payment entry on a daily basis. Research status of installation and service calls in order to resolve customer inquiries/complaints; research misapplied payments, billing and service adjustments. Communicate with customers in order to respond to questions; resolve service concerns; provide rate and programming information; initiate upgrade of current service and sell our products and services.

Responsible for technical support/troubleshooting, via telephone and computer, of the high-speed data product (including email and web hosting). Assist in the resolution of advanced level technical problems with troubleshooting procedures/skills.

Responsible for adding equipment into billing system accounts, notating the account with proper information as required, to properly execute customer orders, schedule installs and trouble calls, and document customer accounts on a daily basis. Responsible for providing required documentation for tracking work order status information.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Customer service success

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes. In a timely manner

What was your primary form of communication with Outsourced?

Email or Messaging App

What did you find most impressive or unique about this company?

They were able to recruit our position in less than 2 weeks with a qualified candidate.

Are there any areas for improvement or something Outsourced could have done differently?

Everything they did was great!

BACKGROUND

Please describe your company and position.

I am the Director of Quality Assurance and Technical Support of Canopy Tax

Describe what your company does in a single sentence.

Canopy Tax provides cloud-based tax and practice management software designed to help accounting professionals streamline workflows, manage client relationships, and automate compliance processes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Outsourced to accomplish?

• Regression Testing of the Canopy App
• Assisting Local (Utah) QA's with assigned work

SOLUTION

How did you find Outsourced?

This decision was made before I started 7 years ago. I am not sure.

Why did you select Outsourced over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Outsourced were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work for Outsourced Regression Employees
The Outsourced Regression Team hired for manual regression testing of the Canopy app is responsible for ensuring the stability, functionality, and performance of the application across various releases. Their primary role is to execute regression test cases, assist the local QA team, and provide detailed feedback on system behavior to identify defects before deployment.

Key Responsibilities & Scope of Work
Manual Regression Testing

Execute predefined manual test cases across core modules of the Canopy application.
Identify, document, and report bugs, inconsistencies, and UI/UX issues.
Perform sanity checks after each deployment to ensure core functionalities remain intact.
Assist Local QA with Test Execution & Verification

Support Manual QA Engineers by testing newly developed or modified features.
Verify bug fixes submitted by developers to ensure they are properly resolved.
Work closely with local QA.
Test Case Documentation & Maintenance

Maintain detailed documentation of test execution results, steps to reproduce issues, and expected outcomes.
Update and improve existing test case repositories as needed.
Cross-Browser Testing

Validate application behavior across different browsers, operating systems to ensure a consistent user experience.
Collaboration & Communication

Work with local QA teams to provide feedback and insights from regression test cycles.
Maintain clear documentation of test coverage and defects in Jira.
Key Deliverables
Executed Regression Test Reports (detailing test results, pass/fail status, and issues found).
Bug Reports in Jira (including steps to reproduce, severity, expected vs. actual results).
Validation of Fixes & Retesting Reports (confirming resolution of previously reported defects).
Updated Test Case Documentation (to reflect the latest application changes).
Ad-hoc Testing Reports (as needed for priority issues reported by customers or engineering).
The Outsourced Regression Team plays a critical role in reducing production defects, ensuring system reliability, and supporting the QA team in maintaining quality standards across Canopy’s releases.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable Outcomes Demonstrating Progress & Success
The Outsourced Regression Team has contributed to the overall quality, efficiency, and stability of Canopy’s application releases. Below are key measurable outcomes that highlight the team's impact:

1. Improved Bug Detection & Resolution Rate
✅ 30% Reduction in Non-Customer Bugs – By proactively identifying and reporting defects during regression cycles, the number of internally found bugs (before reaching customers) decreased significantly.
✅ 88% Monthly Customer Bug Resolution Rate in Engineering – Timely regression testing helped ensure critical customer-reported bugs were fixed within engineering’s SLA.
✅ 50% Faster Customer Bug Resolution Time – Engineering’s resolution time for customer-reported issues improved due to clearer bug reports and structured regression feedback.

2. Increased Testing Efficiency & Coverage
✅ Regression Coverage Increased by 40% – More test cases were executed per cycle, covering a broader range of functionalities, including cross-browser and device compatibility.
✅ Test Execution Time Reduced by 35% – Outsourced testers took over repetitive manual regression tasks, allowing local QA to focus on higher-value testing activities.
✅ 99% Test Execution Completion Rate – Ensured all high-priority regression test cases were executed before each release.

3. Enhanced QA & Engineering Collaboration
✅ Improved Test Documentation & Jira Reporting – The team provided detailed bug reports with replication steps, leading to faster triage and resolution.
✅ 50% Reduction in Defect Reopen Rate – More accurate defect reports reduced the need for back-and-forth clarifications between QA and engineering.
✅ Reduced UAT Issues by 25% – Fewer last-minute defects surfaced during User Acceptance Testing, improving overall release confidence.

4. Increased Capacity for Local QA Team
✅ Freed Up 30% of Local QA’s Bandwidth – Local QA Engineers were able to shift focus to exploratory testing, test automation, and strategic quality initiatives.
✅ Faster Feature Verification Cycles – Assisted local QA with new feature testing, reducing turnaround time for development sign-off.

Overall Impact
The outsourced regression team played a crucial role in accelerating test execution, improving bug detection, and enhancing QA-Engineering collaboration. Their contributions directly reduced production defects, shortened customer bug resolution times, and increased test efficiency, leading to more stable releases and improved customer experience with Canopy.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project Management & Delivery Performance of the Outsourced Regression Team
The outsourced regression team operated within a structured project management framework designed to ensure timely, accurate, and effective regression testing while aligning with the needs of local QA and engineering.

1. Timeliness & Deliverables
✅ Consistently Met Regression Deadlines – The team successfully executed full regression test cycles within the designated test windows, ensuring releases were not delayed.
✅ High Test Execution Completion Rate – 99% of planned regression test cases were executed per cycle, ensuring comprehensive coverage.
✅ Proactive Bug Reporting – Bugs were reported within the first half of the testing window, allowing development teams to address critical issues earlier in the cycle.

2. Responsiveness & Adaptability
✅ Quick Adjustments to Priorities – The team adapted seamlessly to shifting priorities, such as urgent hotfix validations or last-minute feature testing.
✅ Fast Turnaround on Retesting & Verifications – Critical defects were retested within 24 hours of the fix being deployed, allowing faster resolution.
✅ Efficient Communication in Jira & Slack – The team promptly responded to bug inquiries and test clarifications, reducing bottlenecks for developers and QA leads.

3. Collaboration & Issue Resolution
✅ Proactive Engagement with Local QA – Regular touchpoints with local QA ensured alignment on test coverage, expectations, and issue escalations.
✅ Minimal Rework Due to Clear Documentation – Well-documented bug reports in Jira reduced engineering back-and-forth, improving issue resolution speed.
✅ Handled Time Zone Differences Well – Despite working in a different time zone, the team effectively coordinated with local QA, ensuring a smooth workflow.

Overall Evaluation
The outsourced regression team consistently delivered on time, demonstrated high responsiveness to changing priorities, and provided clear, actionable defect reports that improved testing efficiency. Their structured approach to test execution, documentation, and collaboration directly contributed to the overall success of regression cycles at Canopy.

What was your primary form of communication with Outsourced?

Email or Messaging App

What did you find most impressive or unique about this company?

Most Impressive & Unique Aspects of Outsourced Regression Team
The outsourced regression team stood out due to their efficiency, adaptability, and structured approach to regression testing, which significantly enhanced Canopy’s QA processes and release quality. The most impressive and unique aspects of their contribution include:

✅ High Level of Test Execution Discipline – The team maintained a 99% test execution completion rate, ensuring comprehensive regression coverage for every release.

✅ Exceptional Responsiveness & Fast Turnaround – They adapted quickly to changing priorities, such as urgent hotfix testing and unplanned verifications, often retesting fixes within 24 hours.

✅ Strong Communication & Documentation Practices – Their well-documented Jira reports and clear defect replication steps minimized rework and improved developer efficiency.

✅ Ability to Scale Testing Capacity Without Slowing Down Releases – By handling the bulk of manual regression testing, they freed up 30% of local QA's bandwidth, allowing internal teams to focus on higher-value exploratory and automation testing.

✅ Effective Collaboration Across Time Zones – Despite being remote and offshore, the team aligned well with local QA and engineering, proving that a distributed QA model can work seamlessly.

Overall Impression
The outsourced regression team demonstrated a high level of professionalism, reliability, and efficiency, making them a valuable extension of Canopy’s QA operations. Their ability to execute large-scale regression testing with speed and precision directly contributed to faster bug resolution, fewer production issues, and more stable releases—a critical factor in improving Canopy’s overall software quality.

Are there any areas for improvement or something Outsourced could have done differently?

Overall, the comapny does do a great job for what my company needs. The team is professional and easy to work with. The company is open to feedback and works hard to make sure their employees are professional. Continue to have good communication and great employees is the only feedback I have. 

BACKGROUND

Please describe your company and position.

 I am the Chief Operating Officer of a consulting company 

Describe what your company does in a single sentence.

We are a boutique supply chain and data science consultancy

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Outsourced to accomplish?

• Establish a Software Development Centre
• Create Products

SOLUTION

How did you find Outsourced?

Online Search

Why did you select Outsourced over others?

• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Outsourced were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The establishment of an outsourced Software Development Centre to integrate with our UK Development team to build applications and software.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

It is still early as we are still in the recruitment stage. Outcome 1 will be the recruitment and establishment of the full team.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The support team were fantastic and they have Project managed the process from sales, commercial and recruiting the team perfectly.  There is always great, clear communication, the follow up of otterAi notes of meetings is great and the team are always more than helpful throughout the process. No request has been too much (and there have been many!).

All in all its been seemlessly project managed, communication is perfect and the team are 'just great' people. A real credit to Outsourced.

What was your primary form of communication with Outsourced?

Virtual Meeting

What did you find most impressive or unique about this company?

Your people. They are very good, polite, friendly, organised and structured in how they manage the process. Additioanlly I would say that tThe engaged way on which they all conduct their business. Everyone feels fully committed and helpful, and the communication is outstanding.

Are there any areas for improvement or something Outsourced could have done differently?

My only minor develpment feedback would be that, when struggling to recruit candidates, it would be good to get some more specific feedback and proposed actions to mitigate this. I.E. If struggling to find people with all the requested skils it would be good to get some analysis on the themes - that way I can make a decision on what to reduce the priority on to open up the talent pool.

BACKGROUND

Please describe your company and position.

I am the Product Owner of a software company

Describe what your company does in a single sentence.

Software provider for legal case management systems that are used by local government offices, specifically court and prosecution offices.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Outsourced to accomplish?

• Application development and maintenance

SOLUTION

How did you find Outsourced?

Internal team recommendation

Why did you select Outsourced over others?

Company values aligned

How many teammates from Outsourced were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Development of new features
• Adjustment of application business logic
• Software maintenance and bug fixing
• Resource planning for development sprints

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Completion of tasks on time
• Achieving company major goal with the first go-live
• Adaptability of both technical and administrative teams

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Items were delivered on time as planned
• Resources were allocated to tasks according to priority
• Administration team was very supportive

What was your primary form of communication with Outsourced?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Their commitment to the project has been most impressive.
• Flexibility with the hours and dedication despite the timezone difference
• Professional handling of matters
• Good treatment of their employees

Are there any areas for improvement or something Outsourced could have done differently?

(none)

BACKGROUND

Please describe your company and position.

I am the CPO of an AI Solutions Company

Describe what your company does in a single sentence.

AI solutions for fashion

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Outsourced to accomplish?

• Streamline production
• User experience
• Creative work

SOLUTION

How did you find Outsourced?

Referral

Why did you select Outsourced over others?

• High ratings
• Referred to me

How many teammates from Outsourced were assigned to this project?

16

Describe the scope of work in detail. Please include a summary of key deliverables.

Recruiting excellent staff to serve our customers

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

User satisfaction and production rate

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered excellent work that met our needs and on time. :)

What was your primary form of communication with Outsourced?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are able to help us reach our goals and grow, and are very friednly and easy to work with. They get us.

Are there any areas for improvement or something Outsourced could have done differently?

Nothing comes to mind as of now

BACKGROUND

Please describe your company and position.

I am the VP of Network Operations of Acom

Describe what your company does in a single sentence.

MSP

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Outsourced to accomplish?

• Remote management of IT Service

SOLUTION

How did you find Outsourced?

Online Search

Why did you select Outsourced over others?

Pricing fit our budget

How many teammates from Outsourced were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Remote access to fix customer-related PC problems

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

working day to day tickets and completing in a timely manor

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Always ontime and said in comunnication with remote user when needed.

What was your primary form of communication with Outsourced?

Virtual Meeting

What did you find most impressive or unique about this company?

They have a wide range of technicians to choose from. 

Are there any areas for improvement or something Outsourced could have done differently?

understanding the level of the technician.

BACKGROUND

Please describe your company and position.

I am the Global Head of Production of Shootsta

Describe what your company does in a single sentence.

Video Production

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Outsourced to accomplish?
To manage our offshore staff in the Philippines

SOLUTION

How did you find Outsourced?

Other

Why did you select Outsourced over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Outsourced were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Outsource manage our entire offshort team in the phillipines

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have kept using them for the past 4 years, and have had many successful employees hired through them, who are still with us today. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

She is amazing, she is prompt, communicative, well informed and great to work with. 

What was your primary form of communication with Outsourced?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are great at communication

Are there any areas for improvement or something Outsourced could have done differently?

Nope! We've been very happy with their services.

BACKGROUND

Introduce your business and what you do there.
CAC Construction Group is a construction company that does drywall and paints for new residential builders primarily on the East Coast. My role in the company has changed multiple times over the years. I’m currently straddling two roles — one as an administrative officer for a specific region and another as the HR manager for the company as a whole. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Outsourced?
I use Outsourced for one staff member, who handles administrative tasks for our Richmond office. 

SOLUTION

What was the scope of their involvement?
We were looking for an administrative assistant when we engaged Outsourced. It didn’t matter to me what the schedule was as long as they could do the tasks and follow standards. The team brought us various candidates to interview, and since this happened right after the COVID-19 pandemic, we did the interviews via Zoom and Google Meet. They gave us the candidates’ CVs and showed us their qualifications. We determined who we’d like to meet.
 
We hired one candidate from there, but she only lasted for a couple of months. For context, our processes were quite redundant for many people — it was boring — and that was why we had a hard time filling the position. It required a lot of data entry, and a lot of mistakes could happen with data entry. In the end, I didn’t foresee any issues, but Outsourced reached out to me and said that the resource decided the job wasn’t the right fit for her. We needed to find new candidates.
 
Since then, we’ve hired another person from Outsourced, and she’s been with us for about two years. She’s based in the Philippines and works in Outsourced’s office. We’ve purchased a couple of things for the resource through Outsourced. For instance, they’ve set up a computer system that the resource needs to log in to our software. They’ve also whitelisted her IP address, and their IT department takes care of the computer specifications she needs to have.
What is the team composition?
I mainly work with one teammate from Outsourced. I might get emails from a couple of team members, but I mostly deal with one person whenever I have questions. I’ve had a different contact person in the beginning, but she’s changed her position within Outsourced. My current main point of contact is Christopher (Client Success Officer).
How did you come to work with Outsourced?
My brother used Outsourced for his company. During the COVID-19 pandemic, it wasn’t easy to find and interview candidates. I needed somebody who could work remotely and had the qualifications we needed, but I also didn’t want to do the recruitment process myself. It was a more daunting task than I had the time for, so I needed an external team. My brother mentioned Outsourced to me, and I reached out to them.
How much have you invested with them?
I spend roughly $1,500 per month for my administrative assistant from Outsourced.
What is the status of this engagement?
We started working with Outsourced in October 2020, and the partnership is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?
Our administrative assistant from Outsourced has been engaging, energetic, and communicative. She’s extremely responsive, attentive, and accountable when it comes to issues. She’s the first to tell us when she’s underperforming; we work through the issues, and I have no problem with that. Again, the tasks are boring.
 
I love that she’s asked me what to do when certain things happen. I’ve asked her to do that because everything we do is job-costed. If something doesn’t go into our system or if our system flags something, it’s crucial for the resource to ask us. With that in mind, my resource is great at letting me know when things don’t go as planned — I absolutely love this.
 
Now, we’ve gotten to a point where we hardly have to communicate because of her proactive communication. I don’t have to micromanage her. Once she has tools in place and understands the job and the parameters we require, she can work on her own. So far, she’s been able to do everything we need her to do, and it’s amazing.
How did Outsourced perform from a project management standpoint?
In terms of budget, Outsourced has different rates for a resource who works during Philippine time versus somebody who works US time. Our resource has worked on US time for a long time, meaning she’s worked during Philippine nights. That’s for a higher rate, which is understandable since doing so is going above and beyond for somebody on the other side of the world.
 
After a year, my resource has swapped her schedule to a day schedule, which I’ve immediately approved. She’s done everything she needs to familiarize herself with her tasks and checks in with me through Google Chat and email. We have an email account for her through our company; she does have an email address with Outsourced, but we don’t use that.
 
Meanwhile, the team at Outsourced ensures she has a VPN for her internet, and their IT department fixes internet issues right away. They’re quick and responsive, which has been truly helpful for us. Their availability when we need to address issues has been phenomenal. That alone is well worth the engagement.
 
Moreover, the Outsourced team does monthly check-ins. If we want greater accountability from the resource, they can implement recording functions to help us monitor what the person is doing while they’re clocked in for the day. I’ve never utilized this because I never feel the need for it — if the job is done, the job is done. I don’t need to know what the resource is doing minute by minute.
What did you find most impressive about them?
I’m impressed with Outsourced’s communication skills. They communicate well, and they’re not the badgering type of communicators. For instance, I’ve slacked off on my monthly reviews for the administrative assistant, and Christopher is great at reminding me about it at the end of every month. If I fail to do it, he lets it go and just reminds me again the next month.
 
Moreover, we know that the Philippine weather is significantly different from ours, and we often know if any major storms or events might impact our resource’s availability. If my administrative assistant is unable to communicate, the Outsourced team is miraculously able to connect with us. That’s truly reassuring. They let us know in advance about any major issues, so we always know the reason if we don’t hear from the resource during the day.
 
For holidays, they give me a list of holidays, and we have the option to decide if our resource should work on a holiday. If so, it will be a paid holiday. I always let my administrative assistant make that choice herself. If she wants to work, she can. If she doesn’t have to, I’d prefer she take the holiday — everybody needs a break.
 
Overall, Outsourced leaves no stone unturned and ensures that we understand the contract by walking us through the aspects of the client relationship. On top of that, they boost their teammates’ morale. They do company outings and have a baseball team.
Are there any areas they could improve?
No, there aren’t any.
Do you have any advice for potential customers?
Ensure you have the right processes in place, or at least have an understanding of the processes you need to put together for somebody to work remotely for you. Be prepared to train resources remotely, and know there will be cultural differences. My administrative assistant and I have developed a good relationship in terms of our back-and-forths, but this doesn’t happen immediately. Training somebody remotely takes time, but if you have processes for that, you’ll be fine. 

BACKGROUND

Please describe your company and position.

I am the Publishing Director of Investing News Network

Describe what your company does in a single sentence.

The Investing News Network® (INN) publishes InvestingNews.com as a destination web site for the investment community.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Outsourced to accomplish?

• To outsource repetitive and documented tasks to a location with lower costs.
• To get better quality employees.

SOLUTION

How did you find Outsourced?

Online Search

Why did you select Outsourced over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Outsourced were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

My Outsourced team is tasked to deliver a suite of time-sensitive products everyday, guided by how-to documents that list steps in great detail. My team is also tasked to communicate directly with internal personnel when necessary.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Outsourced has successfully found talent that I needed, and has stayed for over 3 years - something virtually unheard of within our company.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They’re highly communicative, responsive, and knowledgeable in HR practices in the Philippines.

What was your primary form of communication with Outsourced?

Email or Messaging App

What did you find most impressive or unique about this company?

Its people.

Are there any areas for improvement or something Outsourced could have done differently?

In the last 12 months, there has been a revolving door of account managers, but Michelle has personally seen to it that she is in touch regularly, and has been transparent about the changes occurring within her team.

BACKGROUND

Please describe your company and position.

I am the Technical Director of an information technology company

Describe what your company does in a single sentence.

We are a digital agency with over 20 years of digital commerce excellence.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Outsourced to accomplish?

• We hired Outsourced remote staffing services to help us meet the demands for our growing clients and projects in digital commerce space

SOLUTION

How did you find Outsourced?

Other

Why did you select Outsourced over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Outsourced were assigned to this project?

10 - 30

Describe the scope of work in detail. Please include a summary of key deliverables.

Remote staffing for the following roles:

• Magento developers 
• Shopify developers
• QA engineer & testers 
• SEO specialists

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Countless successful digital ecommerce projects delivered since 2012

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our team at Outsourced has been excellent throughout the years and their contributions had helped us deliver countless items on time.

What was your primary form of communication with Outsourced?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We're impressed with their industry expertise and excellence. Great people and culture.

Are there any areas for improvement or something Outsourced could have done differently?

None