Top Customer Support Services in the United States
827 Companies
15 Leaders 15 Contenders
List of the Top United States Customer Support Companies
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Featured
What are Featured Providers?
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- $1,000+
- < $25 / hr
- 1,000 - 9,999
- Chicago, IL
Services provided
- 40% Customer Service Outsourcing
- 20% Back Office Outsourcing
- 20% Data Annotation Services +2 services
- 10% Call Center Services
- 10% Content Moderation Services
Customer Support reviews summaryHugo offers comprehensive Customer Support Outsourcing (CSO) and Call Center Outsourcing services, including lead qualification, multilingual support, content moderation, and technical support. Reviews consistently highlight Hugo's exceptional integration into client operations, proactive communication, and the ability to significantly improve response times and customer satisfaction. Clients commend Hugo for their cultural fit, professionalism, and ability to deliver high-quality, efficient services.
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- Reviews mention "experienced"
- Reviews mention "exceeds expectations"
- Reviews mention "transparent"
- Reviews mention "great project management"
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- $1,000+
- < $25 / hr
- 10 - 49
- Cairo, Egypt
Services provided
- 30% Customer Service Outsourcing
- 30% Call Center Services
- 20% Back Office Outsourcing +1 service
- 20% Sales Outsourcing
Customer Support reviews summaryBPO Hive LLC offers comprehensive Customer Service Outsourcing (CSO) services, including 24/7 support, multichannel communication, and rigorous quality assurance. The reviews highlight their exceptional project management, adaptability, and significant improvements in response times and customer satisfaction. They are commended for their commitment to client success, cost efficiency, and the seamless scalability of their services.
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- Completed projects in 2 countries
- Reviews mention "communicative"
- Reviews mention "high-quality work"
- 5.0 out of 5.0 rating for cost
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- Undisclosed
- Undisclosed
- 1,000 - 9,999
Services provided
- 35% Customer Service Outsourcing
- 35% Data Annotation Services
- 30% Generative AI
Customer Support reviews summaryMindy Support offers a range of services, including data annotation, customer care, billing support, and manual tracking for various industries such as AI software development and video game development. Overall, clients commend the company for its cost-effective solutions, timely delivery, and adaptability to project needs. Themes across the reviews highlight their flexibility, responsiveness, and quality of service, though some suggest more frequent updates and improved client feedback mechanisms.
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- Reviews mention "communicative"
- Reviews mention "open to feedback"
- Reviews mention "helpful"
- Reviews mention "knowledgeable"
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- $5,000+
- < $25 / hr
- 1,000 - 9,999
- Lexington, KY
Services provided
- 60% Customer Service Outsourcing
- 20% Back Office Outsourcing
- 20% Call Center Services
Customer Support reviews summaryHelpware provides services focused on Customer Support Outsourcing, including 24/7 multi-lingual support centers and technical troubleshooting for various software and equipment. Reviews highlight the company's professionalism, flexibility, and effective project management, with clients consistently impressed by their ability to understand and meet customer needs.
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- 4.7 out of 5.0 rating for cost
- Reviews mention "customized support"
- Reviews mention "open to feedback"
- Reviews mention "proactive"
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- $1,000+
- < $25 / hr
- 1,000 - 9,999
- Chicago, IL
Services provided
- 40% Customer Service Outsourcing
- 20% Back Office Outsourcing
- 20% Data Annotation Services +2 services
- 10% Call Center Services
- 10% Content Moderation Services
Customer Support reviews summaryHugo offers comprehensive Customer Support Outsourcing (CSO) and Call Center Outsourcing services, including lead qualification, multilingual support, content moderation, and technical support. Reviews consistently highlight Hugo's exceptional integration into client operations, proactive communication, and the ability to significantly improve response times and customer satisfaction. Clients commend Hugo for their cultural fit, professionalism, and ability to deliver high-quality, efficient services.
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- Reviews mention "experienced"
- Reviews mention "exceeds expectations"
- Reviews mention "transparent"
- Reviews mention "great project management"
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- $1,000+
- < $25 / hr
- 250 - 999
- Hatboro, PA
Services provided
- 30% Customer Service Outsourcing
- 40% Back Office Outsourcing
- 30% Call Center Services
Customer Support reviews summaryHelpSquad provides a range of Customer Support Outsourcing services, including 24/7 customer service, live chat integration, appointment scheduling, and lead generation. Clients consistently commend HelpSquad for their responsiveness, timely delivery, and ability to meet specific needs, resulting in improved operational efficiency and increased customer satisfaction. The company’s reporting capabilities and alignment with client values are frequently highlighted as unique strengths.
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- Reviews mention "attentive"
- Reviews mention "easy to work with"
- Reviews mention "great team"
- Reviews mention "accessible"
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- $5,000+
- $25 - $49 / hr
- 250 - 999
- Home, KS
Services provided
- 50% Customer Service Outsourcing
- 50% Call Center Services
Customer Support reviews summaryBlue Valley Marketing offers Customer Support Outsourcing and Call Center Outsourcing services, including outbound lead generation, email campaigns, and market research. Their reviews highlight excellent project management, timely delivery, and adaptability to specific business needs, resulting in significant increases in sales revenue and qualified leads.
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- Reviews mention "exceptional performance"
- Reviews mention "understands the needs of their clients"
- Reviews mention "proactive"
- Reviews mention "high-quality work"
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- $5,000+
- $25 - $49 / hr
- 50 - 249
- Austin, TX
Services provided
- 50% Customer Service Outsourcing
- 25% Call Center Services
- 25% Sales Outsourcing
Customer Support reviews summaryContactWorks specializes in Customer Service Outsourcing (CSO), including technical support, help desk services, and call center outsourcing. Reviews consistently praise ContactWorks for their responsive management, timely delivery, and ability to align with client values and budgets. Overall, clients highlight the company's dedication to customer satisfaction and operational excellence, though occasionally noting minor areas for improvement.
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- Reviews mention "experienced"
- Reviews mention "attentive"
- Reviews mention "high-quality work"
- Reviews mention "team players"
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- $1,000+
- $25 - $49 / hr
- 250 - 999
- Orlando, FL
Services provided
- 20% Customer Service Outsourcing
- 45% Call Center Services
- 15% Sales Outsourcing +2 services
- 10% Back Office Outsourcing
- 10% Staffing
Customer Support reviews summaryXACT offers services in Customer Service Outsourcing (CSO), focusing on alleviating customer service issues and managing customer interactions via phone and ticketing systems. Reviews highlight XACT's adaptability and positive impact on productivity and team morale, with clients praising their responsive project management and flexibility in meeting unique business needs. Some minor technological connectivity issues were noted.
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- Reviews mention "reasonable pricing"
- Reviews mention "transparent"
- Reviews mention "receptive"
- Reviews mention "team players"
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- $10,000+
- < $25 / hr
- 250 - 999
- Overland Park, KS
Services provided
- 20% Customer Service Outsourcing
- 20% HR Outsourcing
- 15% Back Office Outsourcing +3 services
- 15% Call Center Services
- 15% Finance & Accounting Outsourcing (FAO)
- 15% Sales Outsourcing
Customer Support reviews summary1840 & Company provides Customer Support Outsourcing services, including chat, email, and phone support, with a focus on maintaining high KPIs such as 96% CSAT. Reviews highlight their flexibility, responsiveness, and ability to cover global shifts, demonstrating their effectiveness as a BPO partner.
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- 4.0 out of 5.0 rating for cost
- Reviews mention "great team"
- Reviews mention "flexible"
- Completed projects in 4 countries
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- $1,000+
- < $25 / hr
- 250 - 999
- Portland, OR
Services provided
- 10% Customer Service Outsourcing
- 70% Back Office Outsourcing
- 10% Call Center Services +1 service
- 10% Sales Outsourcing
Customer Support reviews summaryPrialto offers comprehensive Customer Support Outsourcing (CSO) and administrative services, including executive assistance, project management, calendar scheduling, and customer communication. Reviews highlight Prialto's seamless integration, proactive approach, and high responsiveness, with recurring themes of excellent communication, reliability, and attentive service, despite occasional platform integration issues. Overall, Prialto is well-regarded for enhancing efficiency and supporting business growth.
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- Completed projects in 2 countries
- Reviews mention "exceptional performance"
- Reviews mention "helpful"
- Reviews mention "accommodating"
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- Undisclosed
- Undisclosed
- 250 - 999
- Los Angeles, CA
Services provided
- 20% Customer Service Outsourcing
- 60% Sales Outsourcing
- 10% Back Office Outsourcing +1 service
- 10% Call Center Services
Customer Support reviews summaryCallbox provides comprehensive lead generation, appointment setting, and webinar facilitation services. Reviews on Clutch.co highlight their professionalism, responsiveness, and effectiveness in generating high-quality leads and increasing engagement. Clients appreciate their tailored approach and open communication, although some suggest minor improvements in lead qualification criteria and reporting comprehensiveness. Overall, Callbox's services have significantly contributed to their clients' sales and marketing efforts.
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- Reviews mention "reasonable pricing"
- Reviews mention "creative"
- Reviews mention "easy to reach"
- Reviews mention "passionate about their work"
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- $1,000+
- < $25 / hr
- 250 - 999
- Miami Beach, FL
Services provided
- 30% Customer Service Outsourcing
- 50% Back Office Outsourcing
- 10% Call Center Services +1 service
- 10% Sales Outsourcing
Customer Support reviews summaryUAM provides a range of services including sales support, data entry, CRM management, bookkeeping, and virtual assistance. Overall feedback indicates that UAM impresses clients with their proactive communication, professionalism, and quality of service, though there are concerns about their commitment to project alignment and staff training. Notably, they have significantly improved operational efficiencies and client satisfaction for many businesses.
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- Reviews mention "reasonable pricing"
- Completed projects in 3 countries
- Reviews mention "autonomous"
- Reviews mention "efficient"
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- Undisclosed
- Undisclosed
- 1,000 - 9,999
- Garden City, NY
Services provided
- 30% Customer Service Outsourcing
- 70% Call Center Services
Customer Support reviews summaryGo Answer offers a range of answering services, including after-hours call handling, receptionist services, and chat support. Reviews consistently highlight the company's professionalism, responsiveness, and ability to manage high call volumes effectively. Clients appreciate Go Answer for enhancing customer service quality and delivering reliable, empathetic communication. Common points of praise include their dedication, effective project management, and significant cost savings.
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- Reviews mention "transparent"
- Reviews mention "professional"
- Reviews mention "efficient"
- Reviews mention "high-quality work"
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- $1,000+
- < $25 / hr
- 50 - 249
- Chicago, IL
Services provided
- 15% Customer Service Outsourcing
- 45% Call Center Services
- 25% Back Office Outsourcing +1 service
- 15% Sales Outsourcing
Customer Support reviews summaryHit Rate Solutions provides comprehensive services in Customer Support Outsourcing, including legal assistance, customer service, lead generation, and office work. Overall feedback highlights their cost-effectiveness, responsiveness, and proficiency in managing tasks efficiently. Clients commend their excellent communication and tailored support, making them a reliable partner for various BPO needs.
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- Reviews mention "puts the customer first"
- Reviews mention "efficient"
- Reviews mention "well-organized projects"
- Reviews mention "proactive"
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- $10,000+
- $150 - $199 / hr
- 10 - 49
- Buffalo, NY
Services provided
- 10% Customer Service Outsourcing
- 80% E-Commerce Development
- 10% API Development
Customer Support reviews summarySaucal specializes in providing WooCommerce and WordPress development services, including custom module creation, site migrations, website maintenance, and performance optimization. Their clients consistently praise their responsiveness, technical expertise, and effective project management. Themes across the reviews highlight their ability to solve complex problems, deliver projects on time, and foster strong, collaborative relationships with clients. Saucal is often commended for their thoroughness, innovative solutions, and commitment to client satisfaction.
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- Reviews mention "transparent"
- Reviews mention "establish clear expectations"
- 4.8 out of 5.0 rating for cost
- Reviews mention "easy to work with"
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- $1,000+
- < $25 / hr
- 250 - 999
- Newport Beach, CA
Services provided
- 20% Customer Service Outsourcing
- 50% Back Office Outsourcing
- 20% Finance & Accounting Outsourcing (FAO) +1 service
- 10% Sales Outsourcing
Customer Support reviews summaryStellar Staff provides a diverse range of services, including Customer Support Outsourcing, Back Office Operations, and Social Media Management. Clients consistently praise their exceptional project management, proactive approach, and strong communication skills. Stellar Staff is noted for delivering high-quality service, meeting deadlines, and offering cost-effective solutions, making them a reliable partner for Customer Care Outsourcing and BPO needs.
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- Very responsive
- 4.9 out of 5.0 rating for cost
- Reviews mention "high-quality work"
- Reviews mention "well-organized projects"
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- $1,000+
- < $25 / hr
- 50 - 249
- Berkeley, CA
Services provided
- 20% Customer Service Outsourcing
- 40% Back Office Outsourcing
- 20% Call Center Services +1 service
- 20% Sales Outsourcing
Customer Support reviews summaryWing Assistant offers comprehensive Customer Service Outsourcing (CSO) and virtual assistant services, including administrative support, lead qualification, and customer communication. Reviews consistently highlight their responsiveness, reliability, and cost-effectiveness. Clients appreciate the company's project management skills and flexibility, though there were occasional issues with individual assistants' performance. Overall, Wing Assistant is praised for enhancing productivity and managing tasks efficiently.
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- Reviews mention "puts the customer first"
- Reviews mention "trustworthy"
- Reviews mention "reliable"
- Reviews mention "easy to work with"
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- Undisclosed
- < $25 / hr
- 50 - 249
- Duluth, GA
Services provided
- 10% Customer Service Outsourcing
- 80% Call Center Services
- 10% Sales Outsourcing
Customer Support reviews summaryVoiceNation offers professional call answering and call directing services, customized to fit clients' specific needs. Reviews consistently highlight VoiceNation's outstanding customer service, the ability to adapt systems for unique requirements, and effective communication. Clients appreciate the reliability and professionalism of their service, leading to increased efficiency and client satisfaction.
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- Reviews mention "efficient"
- Reviews mention "open to feedback"
- Reviews mention "professional"
- Reviews mention "accessible"
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- Undisclosed
- Undisclosed
- 2 - 9
- Las Vegas, NV
Services provided
- 25% Customer Service Outsourcing
- 35% Call Center Services
- 20% Generative AI +1 service
- 20% Sales Outsourcing
Customer Support reviews summaryVinsiAI offers Customer Support Outsourcing and Call Center Outsourcing services, specializing in AI-driven solutions to streamline order-taking and customer service processes. Feedback from clients highlights VinsiAI's impressive responsiveness, cost-effective solutions, and seamless implementation. The company's AI capabilities enable efficient handling of customer interactions, enhancing operational efficiency while maintaining a high level of customer satisfaction.
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- 5.0 out of 5.0 rating for cost
- Reviews mention "understands the needs of their clients"
- Reviews mention "proactive"
- Reviews mention "personable"
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- Undisclosed
- Undisclosed
- 250 - 999
- Tallahassee, FL
Services provided
- 10% Customer Service Outsourcing
- 90% Call Center Services
Customer Support reviews summaryPATLive offers 24/7 phone answering services, providing consistent support through call handling, message taking, and customer inquiry responses. Reviews on Clutch.co highlight PATLive's exceptional customer service, time-saving efficiency, and positive impact on business operations. Clients appreciate their professionalism and ability to manage calls reliably, although some suggest improvements such as usage-based billing or language support. Overall, PATLive is highly valued for its dependable and effective services.
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- Reviews mention "great team"
- Reviews mention "communicative"
- Reviews mention "professional"
- Reviews mention "helpful"
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- $1,000+
- $50 - $99 / hr
- 250 - 999
- Camarillo, CA
Services provided
- 20% Customer Service Outsourcing
- 25% Call Center Services
- 25% Sales Outsourcing +3 services
- 10% Advertising
- 10% Back Office Outsourcing
- 10% Other Digital Marketing
Customer Support reviews summaryAlert Communications offers after-hours call answering services and handles incoming calls for vehicle donations. Reviews reveal mixed feedback: one client reported significant issues with responsiveness, billing, and operator performance, while another praised the company for delivering excellent service on time and appreciated having a single point of contact.
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- Reviews mention "high-quality work"
- Reviews mention "timely"
- 2.8 out of 5.0 rating for cost
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- $1,000+
- < $25 / hr
- 250 - 999
- Beachwood, OH
Services provided
- 25% Customer Service Outsourcing
- 20% AI Development
- 20% Sales Outsourcing +3 services
- 15% Call Center Services
- 10% Back Office Outsourcing
- 10% Content Moderation Services
Customer Support reviews summarySummitNext offers Customer Support Outsourcing services, including social listening, reporting, and community management across social media platforms. Reviews highlight their proactive project management, accuracy, and timely delivery of data. Clients commend SummitNext for their alignment with company values and their commitment to high-quality service, making them a reliable partner for Customer Service Outsourcing needs.
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- Reviews mention "proactive"
- Reviews mention "honest"
- Reviews mention "flexible"
- Reviews mention "timely"
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- Undisclosed
- < $25 / hr
- 1,000 - 9,999
- Boise, ID
Services provided
- 60% Customer Service Outsourcing
- 10% Application Testing
- 10% Back Office Outsourcing +2 services
- 10% Call Center Services
- 10% Finance & Accounting Outsourcing (FAO)
Customer Support reviews summaryPartnerHero provides Customer Support Outsourcing services tailored to meet the specific needs of its clients. The overall feedback highlights PartnerHero’s dedication to going the extra mile to ensure client satisfaction and their ability to adapt to changing requirements. Clients appreciate their alignment with company values and effective communication through virtual meetings, emails, and messaging apps.
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- Reviews mention "well-organized projects"
- Reviews mention "flexible"
- Reviews mention "experienced"
- Reviews mention "efficient"
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- $1,000+
- < $25 / hr
- 50 - 249
- Richardson, TX
Services provided
- 25% Customer Service Outsourcing
- 30% Accounting
- 15% BI & Big Data Consulting & SI +3 services
- 10% Back Office Outsourcing
- 10% Call Center Services
- 10% Finance & Accounting Outsourcing (FAO)
Customer Support reviews summaryInnovature Consulting Company Limited specializes in Customer Support Outsourcing, including inbound and outbound call management, translation services, and claims processing. Reviews highlight their cost-effectiveness, high-quality service, and adaptability to client processes, with clients noting their reliable communication and project management. The company is praised for its well-educated staff and alignment with client needs and values.
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- 5.0 out of 5.0 rating for cost
- Reviews mention "efficient"
- Reviews mention "high-quality work"
- Reviews mention "adaptable"
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- $1,000+
- < $25 / hr
- 1,000 - 9,999
- Hollywood, FL
Services provided
- 10% Customer Service Outsourcing
- 45% Back Office Outsourcing
- 15% Finance & Accounting Outsourcing (FAO) +3 services
- 10% Call Center Services
- 10% HR Consulting
- 10% Sales Outsourcing
Customer Support reviews summaryRemote CoWorker offers Customer Support Outsourcing, Call Center Outsourcing, and other BPO services. Reviews indicate that clients appreciate their cost-effective pricing, high responsiveness, and strong candidate pool. The company is praised for its ability to match skilled virtual assistants with clients' needs, consistently delivering on time, and facilitating seamless communication, though there are occasional suggestions for improved training and billing processes.
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- Reviews mention "open to feedback"
- Reviews mention "well-organized projects"
- Reviews mention "flexible"
- Reviews mention "passionate about their work"
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- $1,000+
- < $25 / hr
- 50 - 249
- Portland, OR
Services provided
- 15% Customer Service Outsourcing
- 20% Back Office Outsourcing
- 15% Data Annotation Services +5 services
- 15% Document Digitization & Management
- 10% Call Center Services
- 10% Content Moderation Services
- 10% Transcription
- 5% Generative AI
Customer Support reviews summaryTECHSPEED INC offers comprehensive Customer Service Outsourcing (CSO) services, including data mining, data entry, web research, and data processing. The reviews highlight the company's efficiency, reliability, and thoroughness, with notable success in targeting and expanding customer bases across diverse demographics. Clients particularly appreciate TECHSPEED INC's speed and effectiveness in reaching new and youthful demographics.
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- Reviews mention "efficient"
- Reviews mention "reliable"
- Reviews mention "communicative"
- Reviews mention "transparent"
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- $1,000+
- < $25 / hr
- 1,000 - 9,999
- Honolulu, HI
Services provided
- 30% Customer Service Outsourcing
- 30% Finance & Accounting Outsourcing (FAO)
- 20% Back Office Outsourcing +1 service
- 20% IT Staff Augmentation
Customer Support reviews summaryConnext offers outsourcing solutions for transaction management, business processing, payroll, back-office administration, property management, and IT-related roles. Across various reviews, clients consistently praised Connext's professionalism, responsiveness, and ability to provide highly skilled candidates quickly. The company is noted for its effective communication, deep collaboration, and dedicated support, making it a valuable long-term partner for diverse business needs.
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- Reviews mention "proactive"
- Reviews mention "hard working"
- Reviews mention "high-quality work"
- Reviews mention "team players"
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- $5,000+
- < $25 / hr
- 1,000 - 9,999
- Houston, TX
Services provided
- 70% Customer Service Outsourcing
- 20% Back Office Outsourcing
- 10% Call Center Services
Customer Support reviews summarySupportZebra provides comprehensive Customer Support Outsourcing (CSO) services, including phone, chat, and email support. Reviews consistently highlight their high level of service, responsiveness, and seamless integration with client teams. Customers appreciate SupportZebra's significant impact on reducing response times and maintaining high customer satisfaction scores.
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- Reviews mention "team players"
- Reviews mention "open to feedback"
- Reviews mention "exceeds expectations"
- Reviews mention "timely"
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- $1,000+
- Undisclosed
- 1,000 - 9,999
- Santa Monica, CA
Services provided
- 15% Customer Service Outsourcing
- 50% Call Center Services
- 15% Back Office Outsourcing +2 services
- 15% Employer of Record (EOR) Services
- 5% Data Annotation Services
Customer Support reviews summaryBoldr. offers Customer Service Outsourcing (CSO) and related services, such as 24/7 multi-language support, handling inquiries, and resolving issues. Reviews highlight Boldr.’s strong project management, customization, and adaptability, resulting in significant improvements in key performance indicators like First Reply Time and CSAT ratings. Clients commend Boldr. for their customer-centric approach and innovative solutions, although some note room for improvement in hiring non-English proficient support agents.
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- Reviews mention "open to feedback"
- Reviews mention "high-quality work"
- Reviews mention "unique expertise"
- Reviews mention "hard working"
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- Undisclosed
- Undisclosed
- 1,000 - 9,999
- Reno, NV
Services provided
- 20% Customer Service Outsourcing
- 20% Call Center Services
- 20% Staffing +4 services
- 15% Back Office Outsourcing
- 10% Finance & Accounting Outsourcing (FAO)
- 10% Recruiting
- 5% Sales Outsourcing
Customer Support reviews summarySatellite Office provides recruitment, HR management, and employee management services, facilitating the offshoring of digital media workforces. Clients appreciate their transparency, communication skills, and attention to detail, which have contributed to significant cost savings and efficiency improvements. Their project management has also been highly praised, highlighting a strong partnership beyond mere service provision.
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- Reviews mention "detail-oriented"
- Reviews mention "great project management"
- Reviews mention "transparent"
- Reviews mention "communicative"
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- $1,000+
- < $25 / hr
- 250 - 999
- Gilbert, AZ
Services provided
- 35% Customer Service Outsourcing
- 35% Back Office Outsourcing
- 20% Call Center Services +1 service
- 10% Accounting
Customer Support reviews summaryUnity Communications provides a range of services, including Customer Support Outsourcing, Call Center Outsourcing, and BPO. Reviews highlight the company's flexibility, quality service, and cost-effectiveness. Clients are particularly impressed with their professional approach, timely communication, and the ability to improve customer satisfaction and operational efficiency. Unity Communications consistently exceeds expectations in both customer service and content production.
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- Reviews mention "proactive"
- Reviews mention "flexible"
- 4.9 out of 5.0 rating for cost
- Reviews mention "timely"
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- $1,000+
- < $25 / hr
- 50 - 249
- Afton, WY
Services provided
- 65% Customer Service Outsourcing
- 25% Call Center Services
- 10% IT Staff Augmentation
Customer Support reviews summaryWOW24-7 provides Customer Service Outsourcing (CSO) services, including 24/7 support, multi-channel support, and dedicated support team management. Reviews highlight their exceptional project management, responsiveness, and cost-effectiveness. Clients appreciate their adaptability, quick response times, and personalized service, making them a valuable partner in enhancing customer satisfaction and operational efficiency.
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- Reviews mention "flexible"
- 4.8 out of 5.0 rating for cost
- Reviews mention "trustworthy"
- Reviews mention "efficient"
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- Undisclosed
- Undisclosed
- 50 - 249
- Tampa, FL
Services provided
- 55% Customer Service Outsourcing
- 45% Call Center Services
Customer Support reviews summaryAnswerFirst provides inbound call handling and general services for companies with varying call volumes. Reviews indicate that AnswerFirst is reliable, efficient, and trusted by their clients, with notable strengths in quality of work and responsiveness. Clients highlight significant cost savings and express overall satisfaction, though some suggest areas for improvement, such as attention to detail and politeness.
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- 0.6 out of 5.0 rating for cost
- Reviews mention "trustworthy"
- Reviews mention "professional"
- Reviews mention "reliable"
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- $10,000+
- < $25 / hr
- 1,000 - 9,999
- Cambridge, MA
Services provided
- 70% Customer Service Outsourcing
- 30% Call Center Services
Customer Support reviews summaryPeak Support offers customer support services including email, live chat, social media interactions, and backend data management. The overall feedback highlights their high customer satisfaction, efficiency, and seamless integration with client teams. Common themes include their flexibility, proactive problem-solving, and strong communication, though some clients noted areas for improvement in team stability and cultural communication differences.
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- Reviews mention "great team"
- Reviews mention "high-quality work"
- Reviews mention "unique expertise"
- Reviews mention "knowledgeable"
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- Undisclosed
- Undisclosed
- 1,000 - 9,999
- Margate, FL
Services provided
- 50% Customer Service Outsourcing
- 20% Call Center Services
- 15% IT Managed Services +1 service
- 15% Sales Outsourcing
Customer Support reviews summaryGlobal Response provides inbound services such as tech support, billing support, customer call handling, and order processing. Overall feedback highlights their responsiveness, strategic partnership, and efficient service delivery. Clients consistently praise their customer service, reliability, and ability to manage large call volumes, but some suggest room for improvement in technology utilization.
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- Completed projects in 8 cities
- Reviews mention "unique expertise"
- Reviews mention "innovative"
- Reviews mention "great team"
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- $1,000+
- $25 - $49 / hr
- 50 - 249
- Oakland, CA
Services provided
- 60% Customer Service Outsourcing
- 24% Call Center Services
- 16% Sales Outsourcing
Customer Support reviews summaryTelecom, Inc. provides sales support and customer service solutions, including managing customer interactions and closing sales. Reviews highlight their commitment to client feedback, high-quality agents, and efficient project management. Clients appreciate Telecom, Inc. for their positive attitude, client service, and ability to scale operations effectively.
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- Reviews mention "timely"
- Reviews mention "high-quality work"
- Reviews mention "positive attitude"
- 4.8 out of 5.0 rating for cost
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- $1,000+
- < $25 / hr
- 50 - 249
- Fort Lauderdale, FL
Services provided
- 50% Customer Service Outsourcing
- 15% Call Center Services
- 10% Back Office Outsourcing +3 services
- 10% IT Managed Services
- 10% IT Staff Augmentation
- 5% Business Consulting
Customer Support reviews summaryEvateck provides Customer Support Outsourcing services, including Call Center Outsourcing and Customer Care Outsourcing. The reviews consistently highlight Evateck's professional and personalized approach, with clients noting significant improvements in response times, customer satisfaction, and internal resource optimization. Despite some minor suggestions for improvement, clients appreciate Evateck's proactive problem-solving and adaptability.
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- Reviews mention "proactive"
- Reviews mention "professional"
- Reviews mention "accommodating"
- Reviews mention "team players"
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- $5,000+
- Undisclosed
- 250 - 999
- Beverly, MA
Services provided
- 55% Customer Service Outsourcing
- 30% Sales Outsourcing
- 15% Call Center Services
Customer Support reviews summaryOnBrand24 offers telemarketing, lead generation, appointment setting, cold calling, and inbound call services. Reviews consistently praise their customer service, professionalism, and the efficiency of their services in saving time and money. However, some clients suggest the need for greater diversity and improvement in appointment setting success rates.
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- Reviews mention "professional"
- Completed projects in 4 cities
- Reviews mention "flexible"
- Reviews mention "timely"
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- $1,000+
- < $25 / hr
- 50 - 249
- Scottsdale, AZ
Services provided
- 10% Customer Service Outsourcing
- 50% Call Center Services
- 30% Back Office Outsourcing +1 service
- 10% Market Research
Customer Support reviews summaryIntelemark offers lead generation, appointment setting, and telemarketing services to a variety of industries, including healthcare, technology, and chemical supply chains. Overall feedback from clients on Clutch.co highlights their professionalism, effective communication, and ability to seamlessly integrate with clients' teams. Clients consistently praised Intelemark for delivering high-quality leads and appointments, adapting flexibly to specific project needs, and maintaining strong project management with thorough reporting and responsiveness.
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- Reviews mention "transparent"
- Reviews mention "proactive"
- Reviews mention "hard working"
- Reviews mention "well-organized projects"
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- Undisclosed
- Undisclosed
- 50 - 249
- Margate, FL
Services provided
- 20% Customer Service Outsourcing
- 60% Call Center Services
- 10% Sales Outsourcing +2 services
- 5% Back Office Outsourcing
- 5% Business Consulting
Customer Support reviews summaryAnswering Service Care provides Customer Support Outsourcing, including call answering and appointment scheduling. Reviews highlight excellent project management, bilingual services, and 24/7 live agent availability. Clients consistently report improved customer satisfaction and operational efficiency, with most noting aligned company values and good value for cost.
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- Reviews mention "unique expertise"
- Reviewed 2 times in the past 6 months
- Reviews mention "communicative"
- Reviews mention "patient"
-
- Undisclosed
- < $25 / hr
- 50 - 249
- Peoria, AZ
Services provided
- 40% Customer Service Outsourcing
- 15% Back Office Outsourcing
- 15% Call Center Services +2 services
- 15% Finance & Accounting Outsourcing (FAO)
- 15% Staffing
Customer Support reviews summaryGabtech Global LLC provides services including technical support, staff augmentation, employee recruiting, and bookkeeping support. Reviews highlight their effectiveness in communication, flexibility, and ability to deliver qualified candidates quickly. Clients consistently praise Gabtech Global LLC for their friendly and responsive engagement, resulting in improved outcomes and reduced costs.
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- Reviews mention "accessible"
- Reviews mention "exceptional results"
- Reviews mention "easy to work with"
- Reviews mention "high-quality work"
-
- Undisclosed
- Undisclosed
- 250 - 999
- Portland, OR
Services provided
- 20% Customer Service Outsourcing
- 80% Call Center Services
Customer Support reviews summaryRuby provides virtual receptionist services, including call forwarding, message handling, and customer support through email and mobile apps. Reviews highlight Ruby's professionalism, high-quality service, and significant value in having a live answering service. Clients appreciate the seamless integration and strong communication, with no notable areas for improvement mentioned.
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- Completed projects in 7 cities
- Reviews mention "high-quality work"
- 2.1 out of 5.0 rating for cost
- Reviews mention "professional"
-
- $5,000+
- Undisclosed
- 1,000 - 9,999
- Mahwah, NJ
Services provided
- 15% Customer Service Outsourcing
- 50% Call Center Services
- 25% Back Office Outsourcing +1 service
- 10% Sales Outsourcing
Customer Support reviews summaryDialAmerica offers comprehensive outbound and inbound call services, including customer service, lead generation, and order management. The overall feedback from clients highlights their professionalism, efficiency, and ability to meet deadlines consistently. Clients appreciate their collaborative approach, quality of service, and the significant time and cost savings achieved through their services. Areas for improvement include enhancing their technology platform and reporting.
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- Reviews mention "reasonable pricing"
- Reviews mention "personable"
- 4.4 out of 5.0 rating for cost
- Reviews mention "efficient"
-
- Undisclosed
- Undisclosed
- 10 - 49
- Spokane, WA
Services provided
- 50% Customer Service Outsourcing
- 50% Call Center Services
Customer Support reviews summarySound Telecom provides business process outsourcing services, including answering services, call filtering, and off-hour support. The overall feedback indicates that clients appreciate their prompt responses and the ability to handle calls efficiently, which allows businesses to focus on other tasks. While some reviews suggest improvements in customer service and cost, the general sentiment is positive with clients valuing Sound Telecom's professionalism and reliability.
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- Completed projects in 19 cities
- 0.6 out of 5.0 rating for cost
- Reviews mention "timely"
- Reviews mention "professional"
-
- $25,000+
- Undisclosed
- 250 - 999
- Orem, UT
Services provided
- 19% Customer Service Outsourcing
- 45% Call Center Services
- 36% Sales Outsourcing
Customer Support reviews summarySqueeze provides content creation and marketing services, focusing on generating and revitalizing leads through email, outbound calling, and LinkedIn outreach. Feedback highlights their consultative approach, effective project management, and the significant return on investment they deliver. Overall, clients appreciate their tailored strategies and the minimal complaints resulting from their methodologies.
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- Reviews mention "great project management"
- Reviews mention "results-oriented"
- Reviews mention "communicative"
- 4.0 out of 5.0 rating for cost
-
- Undisclosed
- Undisclosed
- 10 - 49
- King of Prussia, PA
Services provided
- 20% Customer Service Outsourcing
- 50% Call Center Services
- 15% Back Office Outsourcing +1 service
- 15% Sales Outsourcing
Customer Support reviews summarySpecialty Answering Service provides Customer Service Outsourcing (CSO) solutions, including after-hours call handling, call screening, and message taking. Clients commend the company for its reliability, courteous service, and adaptability, often highlighting its effective communication and innovative tools. The overall feedback is positive, emphasizing SAS's value for cost, timely delivery, and alignment with client needs.
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- Reviews mention "hard working"
- Completed projects in 29 cities
- Reviews mention "transparent"
- Reviews mention "knowledgeable"
-
- Undisclosed
- Undisclosed
- 50 - 249
- Nesconset, NY
Services provided
- 20% Customer Service Outsourcing
- 60% Call Center Services
- 20% Sales Outsourcing
Customer Support reviews summaryAnswering Legal offers 24/7 call answering and intake services tailored to legal practices. Reviews highlight the company's professionalism, reliability, and seamless integration into clients' operations, often making it indistinguishable from an in-office employee. Clients praise the team's responsiveness, accurate message-taking, and ability to handle urgent matters promptly, contributing to improved client retention and business growth.
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- Reviews mention "well-organized projects"
- Reviews mention "exceptional results"
- Reviews mention "knowledgeable"
- Reviews mention "helpful"
-
- $50,000+
- $25 - $49 / hr
- 250 - 999
- Salisbury, NC
Services provided
- 40% Customer Service Outsourcing
- 35% Call Center Services
- 10% Back Office Outsourcing +2 services
- 10% Business Consulting
- 5% HR Consulting
Customer Support reviews summaryGCS Agents provides a wide range of services including call center operations, training programs, inbound call handling, back office support, and data security analytics. Reviews highlight their exceptional project management, tailored solutions, strong communication, and high performance in meeting client needs. Clients commend their professionalism, reliability, and ability to maintain high standards, with some noting successful long-term engagements and significant efficiency improvements.
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- Reviews mention "exceptional performance"
- Reviews mention "exceptional results"
- Reviews mention "results-oriented"
- Reviews mention "high-quality work"
-
- Undisclosed
- Undisclosed
- 50 - 249
- Spring, TX
Services provided
- 40% Customer Service Outsourcing
- 25% Back Office Outsourcing
- 25% Call Center Services +1 service
- 10% Sales Outsourcing
Customer Support reviews summaryWestpark Communications offers a range of services including customer support, technical support, data entry, and 24/7 call answering services. Overall feedback highlights their professional and effective service delivery, with clients appreciating their attention to detail and reliable customer care. Some reviews noted minor areas for ongoing improvement, such as agent training consistency, but the general consensus is positive.
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- Reviews mention "high-quality work"
- Reviews mention "detail-oriented"
- Completed projects in 4 cities
- 4.5 out of 5.0 rating for cost
-
- $10,000+
- $25 - $49 / hr
- 50 - 249
- Haddonfield, NJ
Services provided
- 25% Customer Service Outsourcing
- 25% Call Center Services
- 25% Market Research +1 service
- 25% Sales Outsourcing
Customer Support reviews summaryVSA Prospecting offers services including lead generation, appointment setting, cold-calling, and email outreach across various industries. The overall feedback from clients highlights VSA Prospecting's professionalism, excellent project management, and ability to exceed expectations, particularly in delivering measurable outcomes such as booked meetings and high conversion rates. Frequent praise is given for their adaptability, attention to detail, and effective communication.
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- Reviews mention "unique expertise"
- Reviews mention "great project management"
- Reviews mention "receptive"
- Reviews mention "transparent"
-
- $1,000+
- < $25 / hr
- 250 - 999
- Walnut, CA
Services provided
- 75% Customer Service Outsourcing
- 25% Call Center Services
Customer Support reviews summaryHelplama specializes in Customer Support Outsourcing, providing a team of trained agents handling customer inquiries across various channels such as emails, live chat, phone, and social media. Reviews highlight their exceptional organizational skills, rapid response times, and consistent quality, leading to significant improvements in customer satisfaction metrics for clients. Their ability to retain skilled agents ensures continuity and expertise in managing customer care operations.
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- Reviews mention "well-organized projects"
- Reviews mention "high-quality work"
- 5.0 out of 5.0 rating for cost
- 1 review mentions Customer Service Outsourcing
-
- $1,000+
- $25 - $49 / hr
- 250 - 999
- Ocala, FL
Services provided
- 60% Customer Service Outsourcing
- 20% Call Center Services
- 10% Back Office Outsourcing +1 service
- 10% Sales Outsourcing
Customer Support reviews summaryAnsafone Contact Centers offers call center services, including facility hardware, software, and personnel, with capabilities in both English and Spanish. The reviews highlight their skilled representatives, strong project management, and flexibility in adapting to dynamic conditions, particularly within emergency response projects. Clients appreciate their responsiveness and ability to handle high call volumes effectively.
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- Reviews mention "easy to work with"
- Reviews mention "easy to reach"
- 4.5 out of 5.0 rating for cost
- Reviews mention "accommodating"
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Build My Project BriefClutch Leaders Matrix
Rollover to see company insights or click a company below for more details.
- 1 Helpware
- 2 Hugo
- 3 HelpSquad
- 4 Blue Valley Marketing
- 5 ContactWorks
- 6 WOW24-7
- 7 XACT
- 8 1840 & Company
- 9 Prialto
- 10 AnswerFirst
- 11 Callbox
- 12 UAM
- 13 Go Answer
- 14 Peak Support
- 15 Hit Rate Solutions
A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size. Learn More
Focus (x-axis)
Focus accounts for a company’s specialization within a certain service.
Ability to Deliver (y-axis)
Ability to Deliver considers three criteria:
- Client feedback and reviews
- Work experience and previous projects
- Market presence and reputation in the industry
List of the Top 15 United States Customer Support Companies
-
- $5,000+
- < $25 / hr
- 1,000 - 9,999
- Lexington, KY
Ability to deliver
38.1/40.0- 18.4 Reviews
- 10 Clients & Experience
- 9.7 Market Presence
Service focus
- 60% Customer Service Outsourcing
- 40% Other
-
- $1,000+
- < $25 / hr
- 1,000 - 9,999
- Chicago, IL
Ability to deliver
37.7/40.0- 19.4 Reviews
- 9.4 Clients & Experience
- 8.9 Market Presence
Service focus
- 40% Customer Service Outsourcing
- 60% Other
-
- $1,000+
- < $25 / hr
- 250 - 999
- Hatboro, PA
Ability to deliver
35.9/40.0- 18.2 Reviews
- 8.7 Clients & Experience
- 9 Market Presence
Service focus
- 30% Customer Service Outsourcing
- 70% Other
-
- $5,000+
- $25 - $49 / hr
- 250 - 999
- Home, KS
Ability to deliver
34.8/40.0- 17.4 Reviews
- 9.2 Clients & Experience
- 8.2 Market Presence
Service focus
- 50% Customer Service Outsourcing
- 50% Other
-
- $5,000+
- $25 - $49 / hr
- 50 - 249
- Austin, TX
Ability to deliver
34.6/40.0- 17.8 Reviews
- 10 Clients & Experience
- 6.8 Market Presence
Service focus
- 50% Customer Service Outsourcing
- 50% Other
-
- $1,000+
- < $25 / hr
- 50 - 249
- Afton, WY
Ability to deliver
34.5/40.0- 17.6 Reviews
- 7.1 Clients & Experience
- 9.7 Market Presence
Service focus
- 65% Customer Service Outsourcing
- 35% Other
-
- $1,000+
- $25 - $49 / hr
- 250 - 999
- Orlando, FL
Ability to deliver
36.1/40.0- 17 Reviews
- 10 Clients & Experience
- 9.1 Market Presence
Service focus
- 20% Customer Service Outsourcing
- 80% Other
-
- $10,000+
- < $25 / hr
- 250 - 999
- Overland Park, KS
Ability to deliver
35.6/40.0- 18.8 Reviews
- 8.2 Clients & Experience
- 8.6 Market Presence
Service focus
- 20% Customer Service Outsourcing
- 80% Other
-
- $1,000+
- < $25 / hr
- 250 - 999
- Portland, OR
Ability to deliver
37.5/40.0- 17.6 Reviews
- 10 Clients & Experience
- 9.9 Market Presence
Service focus
- 10% Customer Service Outsourcing
- 90% Other
-
- Undisclosed
- Undisclosed
- 50 - 249
- Tampa, FL
Ability to deliver
32.7/40.0- 13.6 Reviews
- 9.4 Clients & Experience
- 9.7 Market Presence
Service focus
- 55% Customer Service Outsourcing
- 45% Other
-
- Undisclosed
- Undisclosed
- 250 - 999
- Los Angeles, CA
Ability to deliver
35.1/40.0- 17.6 Reviews
- 10 Clients & Experience
- 7.5 Market Presence
Service focus
- 20% Customer Service Outsourcing
- 80% Other
-
- $1,000+
- < $25 / hr
- 250 - 999
- Miami Beach, FL
Ability to deliver
33.1/40.0- 16.2 Reviews
- 9.6 Clients & Experience
- 7.2 Market Presence
Service focus
- 30% Customer Service Outsourcing
- 70% Other
-
- Undisclosed
- Undisclosed
- 1,000 - 9,999
- Garden City, NY
Ability to deliver
32.3/40.0- 14 Reviews
- 10 Clients & Experience
- 8.3 Market Presence
Service focus
- 30% Customer Service Outsourcing
- 70% Other
-
- $10,000+
- < $25 / hr
- 1,000 - 9,999
- Cambridge, MA
Ability to deliver
31.5/40.0- 15.6 Reviews
- 8.5 Clients & Experience
- 7.5 Market Presence
Service focus
- 70% Customer Service Outsourcing
- 30% Other
-
- $1,000+
- < $25 / hr