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Top Customer Support Services in the United States

Ratings Updated: November 12, 2026

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Helpware CX

4.8 47 reviews

Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves United States

Services provided

50% Customer Service Outsourcing

20% Call Center Services

10% Back Office Outsourcing +2 services

10% Content Moderation Services

10% Data Annotation Services

Helpware CX is a company specializing in Customer Service BPO and Outsourced Customer Support, offering remote customer care and call center solutions. According to client reviews, Helpware is consistently praised for their professionalism, customization, and seamless integration with clients' systems. Approximately 100% of the reviews highlight satisfaction with their service quality, meeting deadlines, and alignment with company values.

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Reviews mention Exceptional performance
Clients consistently commend Helpware for their exceptional performance across various projects. One CEO highlighted the company's ability to exceed quality and timeliness targets, noting their proactive communication and low turnover, which resulted in cost savings. A Customer Experience Manager praised the team's responsiveness and dedication, stating that their agents demonstrated impressive interpersonal skills and ownership of tasks. Overall, the sentiment reflects a strong appreciation for Helpware's commitment to delivering outstanding results and fostering collaborative relationships.

Staff Aug & Back Office Outsourcing for Cybersecurity Co

5.0 May 13, 2025

All project management was better than expected, delivering training and outcomes on time and at budget (or less). Communications were proactive and collaborative. The people that work there, across all levels, care so much that I knew they would not let my program fail; and moreover, lean in to give me the best possible outcomes.
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Customer Service via Chat

5.0 Feb 1, 2019

We're impressed with their empathy. They're dedicated to working with each individual customer. Their customer service is impeccable. It's not like working with a robot that manages an overseas service center. They're targeting human beings with feelings and they're there to help our customers.
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Industry Experience

Helpware CX has demonstrated strong capabilities across diverse industries, including Telecommunications, Information Technology, eCommerce, and Healthcare, receiving positive feedback for their customer research, training, and support services. Clients commend their project management efficiency, adaptability, and ability to enhance customer satisfaction. Overall sentiment is favorable, with notable success in improving response times and customer engagement, making Helpware a valuable partner for businesses seeking scalable support solutions.
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Software Consumer Products Healthcare Information technology eCommerce Education Food & Beverages Nonprofit Media Retail Automotive Other Industry Business services Financial services Advertising & marketing Telecommunications Arts, entertainment & music IT Services

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Average Project Cost Breakdown

$50,000 to $199,999 (12) $10,000 to $49,000 (10) Less than $10,000 (4) $200,000 to $999,999 (3) $1,000,000 to $9,999,999 (3) $10,000,000 + (1)

What Clients Have Said
Helpware CX is frequently praised for providing exceptional value for money. Clients noted that their pricing is competitive and aligns well with project needs, with one stating they chose Helpware for its 'good value for cost.' Another client highlighted that Helpware's services led to significant cost savings and improved quality, affirming their budget fit. Overall, the sentiment reflects satisfaction with Helpware's pricing structure, with several clients expressing that they received more than they expected for their investment.
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More responsive than most other service providers

Helpware CX is responsive
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Hugo Inc.

5.0 28 reviews

Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves United States

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.

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Reviews mention Well-organized projects
Client feedback highlights Hugo Inc.'s exceptional organizational skills in project management. A media company noted the seamless onboarding process, stating, "it felt very natural" and praised their ability to deliver projects in under three weeks. Similarly, a financial services firm commended Hugo for their timely execution and adaptability, which transformed their customer support operations. Overall, clients express high satisfaction with Hugo's structured approach, contributing to efficient project outcomes and effective communication.

Outsourced Accounting & Content Writing for IT Services Firm

4.5 Sep 11, 2023

They actively listened to our project requirements and expectations, ensuring a mutual understanding before proceeding. Regular check-ins and progress updates were the norm, creating a sense of transparency that instilled confidence.
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Digital Strategy for Environmental Solutions Platform

5.0 Aug 29, 2023

We had an onboarding session that lasted 1 week and then on-going meetings and conversations depending on project timelines. Their onboarding documentation was very thorough and easy to follow.
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Accounting Services for Marketing & Venture Capital Firm

5.0 Aug 24, 2023

They actively listened to our project requirements and expectations, ensuring a mutual understanding before proceeding. Regular check-ins and progress updates were the norm, creating a sense of transparency that instilled confidence.
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Staff Aug & Content Moderation for Blockchain Technology Co

5.0 Aug 23, 2023

Their onboarding was top-notch, ensuring a smooth start. Communication flowed effortlessly via a dedicated Slack channel and email. Most impressive was their eagerness to excel – consistently going above and beyond expectations and coming up with ways to improve.
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Customer Support for FinTech Organization

5.0 Aug 23, 2023

Their effective communication, timely execution, adaptability, resource allocation, and problem-solving abilities ensured that our shared objectives were consistently met. Their proficiency in these areas elevated them from being just a service provider to a strategic partner.
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11 of 12 Customer Service Outsourcing reviews are 5 stars

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

CX Outsourcing for Financial Services Firm
5.0 — Hugo Inc. provides CX outsourcing services for a financial services firm. They support the client's expansion to key markets, streamline their partner onboarding process, and execute a customer Read more
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Industry Experience

Hugo Inc. has received positive feedback across various industries, including Financial Services, eCommerce, Automotive, Information Technology, Gaming, Media, and Advertising & Marketing. Clients commend their expertise in enhancing customer support, streamlining operations, and driving revenue growth. In Financial Services, they excel at global customer experience management; in eCommerce, they improve back-office efficiency. Their adaptable project management and commitment to quality have resulted in measurable outcomes such as increased transaction volume and improved customer satisfaction, making them a reliable partner for businesses seeking growth and operational excellence.
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Media Information technology Financial services eCommerce Food & Beverages Automotive Environmental Services Advertising & marketing Gaming Software

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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

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RCC BPO

4.5 1 review

$10,000+

< $25 / hr

1,000 - 9,999

Norcross, GA

Services provided

20% Customer Service Outsourcing

65% Call Center Services

15% Finance & Accounting Outsourcing (FAO)

RCC BPO is a call center and customer support company that excels in providing bilingual support and AI-based quality assurance. Their services have led to a 20% improvement in Net Promoter Score and a 25% increase in agent productivity. The reviews highlight RCC BPO’s strong project management, timely delivery, and commitment to transparency. The collaboration has been positively received, with no areas for improvement identified.

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Industry Experience

RCC BPO has demonstrated expertise primarily in the Advertising & Marketing and BFSI sectors. Clients commend their bilingual capabilities, AI-based quality assurance, and structured project management, leading to improved customer satisfaction and productivity. Notably, RCC BPO enhanced NPS scores by 20% and reduced onboarding times by 15%. The overall sentiment indicates strong performance, transparency, and a commitment to client success, making them a suitable provider for businesses in these industries.
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Advertising & marketing

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Average Project Cost Breakdown

$200,000 to $999,999 (1)

What Clients Have Said
Clients commend RCC BPO for providing excellent value for money, particularly highlighting their competitive pricing and effective bilingual support, which addresses specific needs in the BFSI sector. One client noted that RCC BPO's costs fit their budget while delivering significant improvements, such as a 20% increase in NPS and a 15% reduction in onboarding time. Overall, the sentiment reflects satisfaction with the company's transparency, commitment, and structured approach to project management.
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Norcross, GA

3150 Holcomb Bridge Road
Norcross, GA 30071
1001 - 2000

8552009170

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TAS United

5.0 1 review

Undisclosed

Undisclosed

50 - 249

San Antonio, TX

Services provided

30% Customer Service Outsourcing

70% Call Center Services

TAS United is a call center service provider specializing in after-hours support for companies with 24/7 operations. Based on client reviews, the company is praised for its dependability and effective communication, with 100% positive feedback on responsiveness and project management. Initial challenges with script clarity were quickly resolved, ensuring smooth operation and client satisfaction.

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Industry Experience

TAS United has demonstrated significant expertise in the healthcare sector, particularly with biomedical companies. Clients emphasize their reliability, effective communication, and the ability to alleviate operational burdens, particularly in providing after-hours support. The overall sentiment is positive, highlighting TAS United's impact in improving employee care and operational efficiency. This provider is well-suited for organizations seeking dependable support in healthcare-related environments.
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Healthcare

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have expressed satisfaction with TAS United's affordability and value for money, noting their reputation and proximity as key factors in the selection process. One client highlighted that the company significantly reduced the workload on their occupational nursing staff while providing essential after-hours support. Overall, the sentiment is positive, emphasizing dependable service and effective communication, which contribute to the perceived cost-effectiveness of their offerings.
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AMBSI Inc.

5.0 2 reviews

$1,000+

< $25 / hr

10 - 49

Sayreville, NJ

Services provided

20% Customer Service Outsourcing

80% Back Office Outsourcing

AMBSI Inc. is a specialized revenue management company offering comprehensive solutions for navigating complex payor processes in the healthcare sector. Clients consistently praise their ability to streamline billing and invoicing, with 100% of reviews highlighting their effectiveness in reducing claims liability and identifying errors.

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Industry Experience

AMBSI Inc. has demonstrated notable expertise in the healthcare industry, specifically in revenue cycle management. Clients highlight their proficiency in navigating complex payor processes, which enhances cash collections and reduces billing errors. The firm’s impact is marked by improved net revenue and efficiency. Overall sentiment in healthcare is positive, indicating AMBSI's capability as a reliable partner for medical groups seeking to optimize financial performance.
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Healthcare

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have noted that AMBSI Inc. provides significant value for their services, particularly in enhancing revenue cycle management and reducing claims liability. One client highlighted their ability to navigate complex payer processes effectively, contributing to improved financial performance. However, specific feedback on the company's billing or cost structure was not provided, indicating a potential area for clearer communication regarding pricing.
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Hyre

5.0 4 reviews

$1,000+

< $25 / hr

50 - 249

Overland Park, KS

Services provided

15% Customer Service Outsourcing

50% Back Office Outsourcing

25% Sales Outsourcing +1 service

10% Other IT Consulting and SI

Hyre is a reputable Customer Service BPO specializing in outsourced customer support and remote customer care solutions. Their reviews highlight a 100% satisfaction rate, with clients praising their efficiency, professionalism, and ability to match companies with suitable virtual assistants. Notable themes include high ratings, cost-effectiveness, and alignment with company values, underscoring their strong reputation in customer service outsourcing.

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Reviews mention Timely
Hyre has received positive feedback regarding their timeliness in project management. Clients have noted that they deliver on time and manage tasks efficiently, which significantly alleviates the workload for on-site staff. One client emphasized their impressive ability to narrow down candidates effectively, highlighting the seamless communication through virtual meetings. Overall, the sentiment reflects satisfaction with Hyre's punctuality and effective delivery of services, with no suggested areas for improvement.

Remote Staffing Services for Advertising & Mktg Company

5.0 Aug 12, 2026

Hyre has filled the positions we really needed help filling. This has dramatically reduced our on-site staff’s day-to-day lift. They deliver on time and with grace. We use virtual meetings as our primary form of communication.
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Industry Experience

Hyre has demonstrated expertise across various industries, including Fitness, Moving & Storage, Home Modifications, and Advertising & Marketing. Clients commend their effectiveness in sourcing quality staff and enhancing operational efficiencies. In the Fitness industry, their impact was notable in improving payment collections. For Moving & Storage, they streamlined administrative processes, while in Advertising & Marketing, they significantly reduced workload by efficiently onboarding key staff. Overall, feedback reveals a strong sentiment of professionalism and attentiveness across these sectors.
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Advertising & marketing Fitness Other industries

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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently praise Hyre for providing excellent value for money. One client noted that their pricing fit within budget and highlighted the 'good value for cost.' Another emphasized the company's efficiency and quick onboarding process, stating, 'couldn't ask for a better experience.' Overall, the sentiment reflects satisfaction with the cost-effectiveness and quality of the services offered, with multiple reviews indicating that Hyre delivers on its promises without compromising on value.
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Kansas City, Missouri (2) Kansas City, Kansas (1) Lake Geneva, Wisconsin (1)

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VonBridge Solutions

5.0 1 review

$1,000+

< $25 / hr

10 - 49

Denver, CO

Services provided

40% Customer Service Outsourcing

30% Call Center Services

20% Back Office Outsourcing +1 service

10% Sales Outsourcing

VonBridge Solutions is a Customer Service BPO that specializes in providing Contact Center Agents and Virtual Assistants. Reviewers commend their reliability, quick adaptation to business needs, and effective communication. Approximately 100% of feedback highlights their professionalism and the positive impact on operational efficiency, particularly in areas such as appointment scheduling and customer inquiry management.

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1 of 1 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Virtual Assistant Services for Beauty Salon
5.0 — VonBridge Solutions provides virtual assistant services for a beauty salon. They respond to customer inquiries, schedule appointments, organize client records, handle follow-ups, and assist with Read more
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Industry Experience

VonBridge Solutions has demonstrated expertise in the beauty industry by providing essential virtual assistant support to Omon Salon & Beauty Supply LLC. Feedback highlights their strengths in operational efficiency, customer service responsiveness, and adaptability to client needs. The overall sentiment is highly positive, indicating that they effectively enhance business operations, making them a strong fit for companies in the beauty sector seeking administrative support.
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Beauty

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Average Project Cost Breakdown

What Clients Have Said
Clients have expressed satisfaction with VonBridge Solutions, highlighting that their pricing fits within budget and offers good value for money. One client noted, "Pricing fit our budget" and acknowledged the company's alignment with their values, reinforcing the perception of cost-effectiveness. Overall, the sentiment is positive, with clients appreciating the affordability alongside the quality of service provided, which has led to improved operational efficiency.
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Boomsourcing

5.0 1 review

$25,000+

< $25 / hr

50 - 249

Lehi, UT

Services provided

25% Customer Service Outsourcing

25% Call Center Services

20% Demand Generation Marketing +2 services

20% Sales Outsourcing

10% Back Office Outsourcing

Boomsourcing is a lead generation company that excels in improving client leads and sales. Reviews highlight a 120% improvement in lead generation and an 85% increase in sales, with 100% of reviewers noting effective communication and engagement. Positive feedback underscores their strong alignment with client values and goals.

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Industry Experience

Boomsourcing has demonstrated significant expertise in the Advertising & Marketing industry, specifically in PR and brand building. Clients have reported a remarkable 120% improvement in lead generation and an 85% increase in sales, highlighting their strengths in effective lead qualification and robust project management. The overall sentiment is highly positive, indicating that Boomsourcing is a strong fit for companies seeking to enhance their marketing efforts and achieve substantial growth.
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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have praised Boomsourcing for its competitive pricing and overall value, noting that the company's costs fit their budgets well. One CEO highlighted the 'good value for cost' and emphasized the impressive results achieved, including an 85% business growth and a 120% improvement in lead generation. The positive sentiment reflects a strong alignment between the company's pricing and the quality of service provided.
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Integra Global Solutions

5.0 9 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Wexford, PA

Services provided

10% Customer Service Outsourcing

20% Accounting

20% Back Office Outsourcing +4 services

20% Finance & Accounting Outsourcing (FAO)

10% Employer of Record (EOR) Services

10% Other Digital Marketing

10% Recruitment Process Outsourcing

Integra Global Solutions is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. Reviewers commend the company's reliability, accuracy, and efficient project management, noting that tasks are consistently completed on schedule and with attention to detail. Over 80% of reviews highlight their effective communication and cost-effective services, although some suggest improvements in proactive scheduling and workflow optimization.

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Reviews mention Autonomous
Clients express a positive sentiment regarding Integra Global Solutions' autonomous operations. One client noted significant improvements in accuracy and reporting speed, and appreciated the seamless project management despite geographical challenges. They highlighted the company's ability to function as an extension of their team and praised the effective use of automation and AI. Overall, feedback indicates that the company not only met but exceeded expectations in delivering timely and reliable services.

Accounting & Bookkeeping Services for Medical Billing Co

5.0 Sep 5, 2025

We were concerned about delays across time zones with Integra's team working offshore, but Integra kept everything on track and delivered as promised. Deadlines were never missed. Any time we raised a request or question, their team responded quickly. The support felt seamless, despite the offshore setup. Their mix of accounting expertise and the ability to run as an extension of our team stood out. I also found their use of automation and AI impressive, which made the process smoother than expected.
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Industry Experience

Integra Global Solutions has garnered positive feedback across various sectors, particularly in Healthcare and Business Services. Clients commend their efficiency in medical billing and accounting, resulting in improved operational accuracy and reduced workload. In the eCommerce sector, they provide cost-effective solutions that enhance financial reporting and client service capabilities. Overall, the sentiment is strongly favorable, highlighting Integra's expertise, reliability, and proactive communication, making them an ideal partner for companies seeking efficient outsourcing solutions in healthcare, business services, and eCommerce.
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Business services Medical Healthcare eCommerce

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Average Project Cost Breakdown

$50,000 to $199,999 (4) $10,000 to $49,000 (2)

What Clients Have Said
Feedback regarding Integra Global Solutions highlights a consistent sentiment of good value for cost across multiple reviews. Clients appreciated the affordability, with one stating, 'Pricing fit our budget,' and others noting 'good value for cost.' The cost-effectiveness of their services was emphasized, as clients reported significant reductions in overhead and improved operational efficiency. Overall, clients felt that the financial investment in Integra's services yielded substantial returns, both in terms of cost savings and enhanced service quality.
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Tampa, Florida (2) Chicago, Illinois (1) Los Angeles, California (1) Tucson, Arizona (1) Pittsburgh, Pennsylvania (1) Las Vegas, New Mexico (1)

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Remote Ops Solutions

5.0 3 reviews

$1,000+

< $25 / hr

10 - 49

Phoenix, AZ

Services provided

40% Customer Service Outsourcing

40% Call Center Services

20% Back Office Outsourcing

Remote Ops Solutions is a Customer Support Outsourcing company specializing in virtual assistant placement and administrative support. Reviewers highlight their expertise in sourcing exceptional talent, with 100% positive feedback on their ability to manage tasks like email management and client communications. Clients appreciate their clear communication and project management skills, which enable them to focus on higher-level business activities.

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1 of 1 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

Less than $10,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Back Office & Customer Service Outsourcing for Marketing Co
5.0 — Remote Ops Solutions has sourced a virtual assistant for a digital marketing company. The assistant handles operational support, email inbox management, end-client communications, blog posting, and Read more
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Industry Experience

Remote Ops Solutions has demonstrated expertise in the Food & Beverage and Advertising & Marketing industries, receiving positive feedback for their effective virtual assistant placements. Clients in the Food & Beverage sector highlighted their success in social media outreach and influencer engagement, while those in Advertising & Marketing praised their administrative support, allowing teams to focus on strategic tasks. Overall, sentiment is highly favorable, indicating that Remote Ops Solutions is a strong fit for businesses seeking skilled support in these sectors.
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Food & Beverage Advertising & marketing

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients express strong satisfaction with Remote Ops Solutions' pricing and value for money. One client noted the service as a 'great value' and suggested they could 'charge more' given the quality received. Another highlighted the affordability of their virtual assistant services, which allowed the client to focus on higher-level tasks, ultimately enhancing business efficiency. Overall, the sentiment is positive, with clients appreciating the effective cost-to-value ratio offered by the company.
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ReceptionHQ

4.2 9 reviews

Undisclosed

Undisclosed

50 - 249

Phoenix, AZ

Services provided

40% Customer Service Outsourcing

45% Call Center Services

15% Back Office Outsourcing

ReceptionHQ is a company specializing in providing answering services and customer support solutions. Reviews indicate a high level of satisfaction, with strengths noted in their user-friendly services and efficient call handling. Approximately 100% of reviewers commend their ability to save businesses significant time and money, demonstrating their value in enhancing customer service operations.

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Reviews mention Great team
Clients consistently praise ReceptionHQ for their outstanding team, highlighting their quick response times and exceptional customer service. One client noted, 'They are the quickest and best service you can try,' and emphasized the positive demeanor of the staff, stating, 'The employees are always in a good mood and they are very kind.' Overall, the sentiment reflects a strong appreciation for the professionalism and effectiveness of ReceptionHQ's team.

Customer Service and Support Management for Hospitality Firm

4.5 Nov 2, 2017

The employees are always in a good mood and they are very kind. I don't know. They are just great.
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Industry Experience

ReceptionHQ has received positive feedback across various industries, including Arts & Entertainment, Hospitality & Leisure, Retail, Information Technology, Manufacturing, Automotive, and Real Estate. Clients have highlighted their strengths in providing efficient customer service and answering services, noting substantial time and cost savings. Overall sentiment is particularly favorable in Hospitality, where they are praised for exceptional service quality. Their user-friendly approach positions them as a strong candidate for companies needing reliable inbound communication solutions.
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Arts, entertainment & music Hospitality & leisure Retail Information technology Manufacturing Automotive Real estate

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Average Project Cost Breakdown

Less than $10,000 (6) $10,000 to $49,000 (2) $10,000,000 + (1)

What Clients Have Said
Clients consistently praise ReceptionHQ for their cost-effectiveness and value for money. One client noted a saving of approximately $10,000 monthly, attributing this to the efficiency of the service, while another highlighted a monthly saving of $2,000 alongside 15 hours of time saved. The overall sentiment reflects satisfaction with the pricing structure, which allows for significant savings while delivering reliable service.
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McDonough, Georgia (1) Knoxville, Tennessee (1) Aurora, Illinois (1) Cleveland, Ohio (1) Hesperia, California (1) Palmdale, California (1) Lansdale, Pennsylvania (1) Chantilly, Virginia (1) Warrenton, Missouri (1)

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Servixer, LLC

5.0 1 review

$1,000+

< $25 / hr

50 - 249

Sheridan, WY

Services provided

10% Customer Service Outsourcing

30% Transcription

25% Social Media Marketing +3 services

15% Digital Strategy

10% Call Center Services

10% Finance & Accounting Outsourcing (FAO)

Servixer, LLC is a transcription and quality assurance company known for delivering top-notch and accurate transcriptions. With a focus on excellence and attention to detail, 100% of reviewers praised their timely delivery and adherence to project requirements, noting no areas for improvement. Their commitment to quality ensures successful partnerships with their clients.

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Industry Experience

Servixer, LLC has received positive feedback primarily within the Advertising & Marketing sector. Clients commend their expertise in transcription, quality assurance, and innovative marketing solutions. Notable strengths include timely delivery, attention to detail, and alignment with client values. The overall sentiment within this industry is highly favorable, indicating that potential clients in advertising and marketing can expect a reliable partner in Servixer, LLC.
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Advertising & marketing

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have noted that Servixer, LLC offers competitive pricing that aligns well with their budget, making them a preferred choice over other companies. One reviewer highlighted their 'high ratings' and 'great culture fit' as additional reasons for selection. Overall, feedback indicates that the value provided, particularly in transcription and quality assurance services, meets or exceeds expectations, with no reported areas for improvement regarding cost-effectiveness.
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NICE inContact

3.8 4 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Sandy, UT

Services provided

40% Customer Service Outsourcing

50% Call Center Services

10% Business Consulting

NICE inContact is a business process outsourcing company specializing in customer service solutions, including inbound call handling and interactive voice response services. The reviews generally highlight positive aspects, with approximately 75% mentioning strengths such as updated tools, effective communication, and cost savings. However, some feedback suggests room for improvement in employee engagement to reduce turnover.

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Reviews mention Experienced
Clients have expressed a positive sentiment regarding NICE inContact's experience and responsiveness. One client noted their capability in handling inbound calls and processing orders, emphasizing their strength in experience. Additionally, the client highlighted significant cost savings of $500 to $1,000 monthly, attributing this to the efficient service provided. Overall, feedback indicates a high level of satisfaction, with no areas identified for improvement.

Seasonal Phone & Processing Services for Media Company

3.5 Aug 12, 2017

The service provider's strengths include their experience. This has been a notable aspect of their service. We have been working with them since March 2015, and it is ongoing.
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Industry Experience

NICE inContact has garnered positive feedback across various industries, including Information Technology, Media, Business Services, and Other Industries. Clients praise their updated tools, competitive pricing, and effective communication. The company is particularly noted for enhancing customer support efficiency and productivity. Overall, they are recommended for businesses seeking reliable inbound services, especially in sectors where customer interaction is crucial.
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Other industries Media Information technology Business services

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Average Project Cost Breakdown

Less than $10,000 (2) $50,000 to $199,999 (1)

What Clients Have Said
Clients generally perceive NICE inContact as providing good value for money, with competitive pricing structures that often save them significant costs. One client reported saving between 5% and 10% of their average spending monthly, while another noted savings of approximately $10,000 per month. Despite some clients indicating higher costs, they expressed satisfaction with the quality and convenience of the services provided, suggesting that the investment was justified by the benefits received.
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Cedar Hill, Texas (1) New York City, New York (1) San Jose, California (1) Ashburn, Virginia (1)

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Numa

5.0 5 reviews

Undisclosed

Undisclosed

10 - 49

Oakland, CA

Services provided

40% Customer Service Outsourcing

40% Call Center Services

20% Sales Outsourcing

Numa, a communications solutions provider, offers services that enhance customer interaction through features like text messaging from business landlines and automated voicemail responses. Across various reviews, clients commend Numa for exceptional customer service and efficiency, with 100% of reviews highlighting their responsiveness and ease of integration. The solutions effectively address missed communications, leading to improved customer satisfaction and operational efficiency.

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Reviews mention Easy to work with
Clients consistently describe Numa as efficient and easy to work with. One client highlighted the seamless setup process, stating that the Numa service team made it incredibly smooth and responsive. Another client praised the quick response times and personalized support, emphasizing the convenience of communicating through text without lengthy phone calls. Overall, the sentiment reflects a strong appreciation for Numa's user-friendly approach and effective customer service.

Text Services for Salon

5.0 Mar 5, 2020

They are efficient and easy to work with.
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Industry Experience

Numa has demonstrated expertise across various industries, including beauty, retail, real estate, hospitality, and the arts. Clients commend Numa for enhancing customer communication, improving service efficiency, and providing seamless integration of their solutions. Overall sentiment is positive, with notable strengths in responsiveness, customer service, and innovative technology. Numa is particularly well-suited for businesses seeking to improve customer engagement and manage high call volumes effectively.
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Real estate Hospitality & leisure Beauty & Cosmetics Retail Arts, entertainment & music

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Average Project Cost Breakdown

Less than $10,000 (5)

What Clients Have Said
Clients consistently express satisfaction with Numa's cost-effectiveness and value for money, noting that the service significantly enhances communication without the need for additional staffing. For instance, a manager from a student housing facility mentioned spending approximately $150 monthly for seamless call handling, which proved invaluable during after-hours emergencies. Moreover, a restaurant manager highlighted the service's ability to respond to customer inquiries efficiently, thus reducing labor costs. Overall, clients appreciate the combination of affordability and high-quality service.
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Process-Smart

5.0 1 review

$10,000+

< $25 / hr

250 - 999

Valley View, OH

Services provided

15% Customer Service Outsourcing

25% Back Office Outsourcing

15% Accounting +6 services

15% Call Center Services

10% Search Engine Optimization

5% Content Moderation Services

5% HR Outsourcing

5% IT Managed Services

5% Recruitment Process Outsourcing

Process-Smart is a back-office support company specializing in ERP solutions and data management. Reviewers highlight their professional approach, timely communication, and expertise in ERP systems, with 100% of feedback noting their responsiveness and on-time delivery. Clients appreciate their documented accountability, with one expressing a wish to have partnered with Process-Smart earlier.

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Industry Experience

Process-Smart has demonstrated expertise in the Environmental Services industry, particularly in landscaping technology support. Clients highlight their strengths in ERP experience, timely communication, and effective project management, resulting in improved reporting and reduced labor costs. Overall, feedback indicates a strong cultural fit and value for investment, making Process-Smart a suitable partner for companies seeking similar operational enhancements in the Environmental Services sector.
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Environmental Services

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Average Project Cost Breakdown

What Clients Have Said
Clients generally perceive Process-Smart as offering good value for their cost. One director noted their selection was based on a 'great culture fit' and 'good value for cost.' The project resulted in reduced in-house labor and enhanced reporting, indicating that clients feel they receive substantial benefits relative to their investment. Overall, feedback highlights timely delivery and responsiveness, reinforcing the sentiment of value for money.
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Helpt

5.0 1 review

$1,000+

Undisclosed

10 - 49

Irvine, CA

Services provided

25% Customer Service Outsourcing

50% IT Staff Augmentation

25% Call Center Services

Helpt is a Customer Support Outsourcing firm providing Remote Customer Care and Call Center Solutions. Reviews indicate a 100% positive experience, with clients highlighting their effective after-hours call screening and emergency response management. The company's team is praised for professionalism, promptness, and adaptability, consistently ensuring optimal outcomes for their clients.

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1 of 1 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

Less than $10,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Nonemergency Call Support for POS Software Firm
5.0 — Helpt provides call center services for a POS software provider seven days a week. They handle after-hours, non-emergency support calls and forward emergency calls to the client's team. Read more
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Industry Experience

Helpt has demonstrated expertise primarily in the POS software industry, successfully managing after-hours support and ensuring effective call screening. Clients praised their responsiveness, friendly staff, and seamless implementation process, highlighting a strong cultural fit and excellent value for cost. Overall sentiment is highly positive, indicating that Helpt is well-suited for organizations seeking reliable customer support solutions, particularly in technology-related sectors.
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Other industries

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients frequently highlight the company's competitive pricing and overall good value for money. One client noted that Helpt was selected due to its 'pricing fit our budget' and 'good value for cost.' Additionally, the seamless implementation and impressive responsiveness further reinforced their satisfaction, with one client stating their experience was 'A+' and expressing no areas for improvement.
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Your Service VA

5.0 2 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Clovis, NM

Services provided

10% Customer Service Outsourcing

50% Back Office Outsourcing

10% Call Center Services +3 services

10% Finance & Accounting Outsourcing (FAO)

10% HR Consulting

10% Sales Outsourcing

Your Service VA is a virtual assistance company specializing in appointment scheduling services. According to feedback, 100% of reviewers, including an executive from American Mane, report satisfaction with their timely delivery and value for cost. The company is praised for meeting expectations and maintaining effective communication through email and messaging apps.

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Nelson & Co Solutions

4.0 1 review

$1,000+

$25 - $49 / hr

2 - 9

Weatherford, OK

Services provided

60% Customer Service Outsourcing

20% Back Office Outsourcing

20% Business Consulting

Nelson & Co Solutions is a technical consulting firm specializing in setting up and optimizing systems for e-commerce platforms like Shopify. Reviewers consistently praise the company's professionalism, communication, and impactful solutions, with 100% positive feedback highlighting their ability to improve business operations and customer satisfaction. The company's genuine commitment to client success is a recurring theme.

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Industry Experience

Nelson & Co Solutions has demonstrated expertise in the Consumer Products industry, particularly in e-commerce, through successful partnerships that emphasize process optimization and technical system implementation. Clients commend their professionalism, effective communication, and genuine commitment to business success. The positive feedback highlights improved sales tracking, customer satisfaction, and reduced order issues. Their impact suggests they are well-suited for businesses needing technical support and process improvement in the consumer goods sector.
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Consumer Products

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have expressed satisfaction with the cost-effectiveness of Nelson & Co Solutions, noting that their investment of approximately $1,400 yielded significant improvements in operational efficiency and customer satisfaction. One client highlighted the value of the services provided, stating, 'I feel like Nelson & Co genuinely wants to see my business succeed.' Overall, the sentiment reflects a strong appreciation for the value received relative to the pricing, with no notable areas for improvement mentioned.
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SuccessLink Outsourcing

5.0 1 review

$50,000+

< $25 / hr

50 - 249

San Jose, CA

Services provided

20% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services +3 services

15% Finance & Accounting Outsourcing (FAO)

15% Social Media Marketing

10% Web Development

SuccessLink Outsourcing is a company specializing in financial management and property management support services. The overall feedback from client reviews is overwhelmingly positive, with 100% of reviewers highlighting their exceptional organization, technical proficiency, and reliability. Clients particularly commend their impressive communication and execution skills.

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Industry Experience

SuccessLink Outsourcing has demonstrated notable expertise in the real estate industry, particularly in property management. Feedback highlights their strengths in organization, technical proficiency, and reliable financial oversight. Clients commend SuccessLink Outsourcing for their efficient project management and exceptional communication, consistently delivering results that exceed expectations. This positive sentiment suggests that potential clients in the real estate sector seeking effective outsourcing solutions would find a strong match with SuccessLink Outsourcing.
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Real estate

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
SuccessLink Outsourcing is praised for delivering exceptional value for money, with clients highlighting the efficiency and reliability of their services. One client noted that the outsourced candidate was more organized and tech-savvy than previous CFOs, underlining the high quality of their personnel. The overall sentiment is that SuccessLink Outsourcing offers impressive service at a competitive price, as evidenced by the client's satisfaction with their timely delivery and effective communication.
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AnswerFront

5.0 6 reviews

$1,000+

$25 - $49 / hr

10 - 49

Philadelphia, PA

Services provided

10% Customer Service Outsourcing

80% Call Center Services

10% Sales Outsourcing

AnswerFront is a Customer Support Outsourcing company that excels in providing comprehensive Call Center Solutions and Customer Service BPO. Their clients report significant improvements in customer satisfaction and operational efficiency, with increased client satisfaction rates by 20%-25% and lead conversion rates by 15%-25%. The commitment to quality and seamless project management is frequently highlighted across reviews, with no notable areas for improvement.

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Reviews mention Puts the customer first
AnswerFront prioritizes customer satisfaction, as evidenced by their robust support system and continuous engagement post-implementation. Clients noted a significant increase in satisfaction rates by 20%, attributed to AnswerFront's effective communication tools and ongoing support. The company's structured project management approach and responsiveness to client needs further emphasize their commitment to putting customers first, ensuring that project milestones were met and clients remained informed throughout the process.

Customer Service Outsourcing for Marketing Company

5.0 Aug 1, 2024

Even after the initial setup, AnswerFront continued to provide support, ensuring that the implemented systems and processes were running smoothly. Their commitment to client satisfaction was evident in their continuous engagement and support.
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4 of 4 Customer Service Outsourcing reviews are 5 stars

4 new reviews for Customer Service Outsourcing in past 6 months

Less than $10,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Marketing Company
5.0 — AnswerFront established a CRM system to manage customer interactions and sales processes. They also provided training sessions for the team to maximize the new system's benefits. Read more
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Industry Experience

AnswerFront has demonstrated expertise across multiple industries, including Advertising & Marketing, Human Resources, Business Services, and Home Services. Clients praised their ability to enhance operational efficiency, improve customer satisfaction, and streamline communication processes. Overall sentiment is highly positive, with measurable outcomes such as increased lead conversion rates, improved client satisfaction scores by up to 30%, and significant reductions in operational response times. This provider is particularly well-suited for businesses seeking to optimize customer engagement and support systems.
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Advertising & marketing Human Resources Business services Home Services

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Average Project Cost Breakdown

Less than $10,000 (3) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently noted that AnswerFront offers good value for money, with several reviews highlighting pricing that fits within budget constraints. One client emphasized the 'good value for cost,' while another mentioned that AnswerFront's pricing allowed for a 30% growth in recurring revenue. Overall sentiment reflects satisfaction with the cost-effectiveness of their services, which contributed to measurable improvements in operational efficiency and client satisfaction rates.
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TechDrive Support Inc

5.0 7 reviews

Undisclosed

$50 - $99 / hr

2 - 9

Wayne, NJ

Services provided

25% Customer Service Outsourcing

25% AI Development

25% Application Management & Support +1 service

25% IT Managed Services

TechDrive Support Inc is an IT services company specializing in optimizing IT infrastructure, enhancing system security, and providing 24/7 technical support. The company has received overwhelmingly positive feedback, with clients praising their exceptional project management, timely delivery, and customer-first approach. Notably, 60% of feedback highlights improved user satisfaction due to their responsive support services.

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Industry Experience

TechDrive Support Inc has demonstrated expertise primarily in the real estate sector, where they enhanced IT infrastructure and security for Dream Home Dubai. Clients reported a 40% reduction in downtime and high user satisfaction due to responsive support. The company's strengths include effective project management, personalized tech support, and a commitment to continuous improvement. Overall, feedback indicates a strong sentiment of reliability and effectiveness in addressing IT needs within the real estate industry.
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Real estate

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What Clients Have Said
Clients consistently highlight TechDrive Support Inc's competitive pricing and high value for money, noting that their services fit within budget while delivering substantial results. For instance, one reviewer emphasized the 'good value for cost' when selecting the company. Overall sentiment leans positively, with clients appreciating the balance between cost and quality, as evidenced by measurable improvements in system efficiency and user satisfaction, alongside the effective implementation of security measures.
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Xync Inc.

4.7 5 reviews

Undisclosed

Undisclosed

50 - 249

Marina del Rey, CA

Services provided

10% Customer Service Outsourcing

70% Sales Outsourcing

10% Back Office Outsourcing +1 service

10% Call Center Services

Xync Inc. is a marketing agency specializing in lead generation, social media marketing, and client engagement strategies. With a strong emphasis on value for cost, the company boasts a 100% positive feedback rate, highlighting their responsive project management, personalized service, and proactive team engagement. However, some clients note a need for improved consistency in lead follow-up.

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Reviews mention Team players
Clients consistently praise Xync Inc. for their team-oriented approach and proactive communication. One client noted, 'I feel like they have as much ownership in our success as we do,' highlighting their investment in client outcomes. Another remarked on the team's thoroughness and personal touch, stating they were 'very personable' and maintained 'constant contact.' Overall, feedback reflects a strong sentiment that Xync Inc. operates as dedicated team players, effectively contributing to client goals.

Call Center Services, Lead Gen & SMM for Education Company

5.0 Jun 20, 2023

All of their team seemed invested in our company. Joyce is our project lead and she is top-notch in every way. XYNC has an excellent CRM system, they are very good at LinkedIn marketing, and their creative work was equal to or better than most higher-priced advertising agencies.
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Industry Experience

Xync Inc. has demonstrated strong expertise across various sectors including Financial Services, Software, and Education. Clients commend their effective lead generation, particularly through social media and personalized outreach. The overall sentiment is positive, highlighting strengths in project management, timely delivery, and a collaborative approach. Notably, in Financial Services, they facilitated valuable client introductions, while in Software, they successfully nurtured leads to contracts. Their adaptability makes them a suitable partner for diverse industries.
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Healthcare IT Services Financial services Software

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Average Project Cost Breakdown

$10,000 to $49,000 (3)

What Clients Have Said
Clients consistently commend Xync Inc. for their excellent value for money, with specific feedback highlighting that their pricing fits within budget constraints while delivering high-quality services. One client noted, 'Good value for cost,' while another emphasized that Xync's creative work was comparable to that of higher-priced agencies. Overall, the sentiment is positive, with clients appreciating the cost-effectiveness alongside the proactive and attentive service provided.
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GIC BPO LLC

5.0 2 reviews

$1,000+

< $25 / hr

50 - 249

Miami, FL

Services provided

20% Customer Service Outsourcing

30% Back Office Outsourcing

25% Social Media Marketing +2 services

20% Sales Outsourcing

5% Finance & Accounting Outsourcing (FAO)

GIC BPO LLC is a social media management company lauded for its excellent communication and timely delivery of services. With 100% positive feedback, clients appreciate the company's strong cultural fit, alignment of values, and cost-effectiveness. The firm effectively supports growth and time management objectives for its clients.

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Industry Experience

GIC BPO LLC has demonstrated expertise in the Other Industry, particularly in social media management for professionals such as morticians. Reviews highlight their strengths in communication, project management, and alignment with client values. The overall sentiment is positive, indicating that GIC BPO LLC effectively contributes to growth and time management for clients, making them a suitable partner for businesses seeking reliable support in social media and digital engagement.
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Other Industry

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have praised GIC BPO LLC for providing good value for cost, highlighting a strong alignment of company values and a positive culture fit. One client noted that they chose GIC due to its affordability and effective service delivery. Overall sentiment indicates satisfaction with the company's pricing relative to the quality of services rendered, reinforcing the perception of GIC BPO LLC as a cost-effective partner.
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Patient Connect

5.0 1 review

$5,000+

$25 - $49 / hr

50 - 249

Fullerton, PA

Services provided

20% Customer Service Outsourcing

40% Call Center Services

20% Back Office Outsourcing +1 service

20% Staffing

Patient Connect is a Customer Service BPO specializing in call center solutions and outsourced customer support, particularly for the healthcare sector. Feedback highlights their fast, professional service and effective project management, leading to almost no missed calls and increased client satisfaction. With 100% positive reviews, their American representatives are praised for their responsiveness and expertise.

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1 of 1 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

Less than $10,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center & Customer Support Services for Marketing Agency
5.0 — Patient Connect provides call center services for a digital marketing agency. The team is responsible for handling calls and enhancing the patient connection rate for the client's digital services. Read more
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Industry Experience

Patient Connect has demonstrated expertise primarily in the Advertising & Marketing and Healthcare industries. Clients commend their fast communication, effective customer support, and the ability to enhance patient connection rates, leading to increased client satisfaction and reduced missed calls. The overall sentiment is highly positive, particularly within the Healthcare sector, where their local representation and alignment with client values are noted as key strengths, making them a strong contender for similar projects.
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Advertising & marketing

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have expressed positive sentiments regarding Patient Connect's value for money, highlighting it as a key reason for their selection. One reviewer noted the company's 'good value for cost' and emphasized satisfaction with the services provided, leading to enhanced customer retention and reduced missed calls. The quick communication and professional support further reinforced the perceived value of their investment, indicating that clients feel they receive quality service relative to the costs incurred.
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Rozlin Financial Group, Inc.

4.0 2 reviews

$1,000+

< $25 / hr

10 - 49

Sycamore, IL

Services provided

30% Customer Service Outsourcing

45% Call Center Services

25% Back Office Outsourcing

Rozlin Financial Group, Inc. is a debt collection agency that specializes in collecting uncollectable accounts for various businesses. Across their reviews, clients commend their high collection success rate, efficient communication, and responsiveness. Approximately 100% of reviewers noted positive outcomes in collection efforts, with suggestions for improvement mainly focusing on the need for more accessible online reporting tools.

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Reviews mention Efficient
Clients have expressed a high level of satisfaction with Rozlin Financial Group, Inc.'s efficiency in handling collections. One reviewer noted their impressive collection rate and effective communication, stating, 'They are super efficient and responsive.' The client highlighted the quick processing of accounts and the constant contact maintained by the team, contributing to a successful partnership. Overall, the sentiment regarding their efficiency is overwhelmingly positive.

Third-Party Collection Services for Surgery Center

5.0 Jul 16, 2020

Workflow is great. They communicate very well and are super efficient and responsive. Also, they stay in constant contact and are there to answer any questions whenever we need them. They also get all accounts uploaded and worked very quickly.
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Industry Experience

Rozlin Financial Group, Inc. has demonstrated strong expertise in the retail and healthcare industries. In retail, they excelled in collections, providing consistent monthly updates, though improvements in online reporting were suggested. In healthcare, they significantly increased account receivables through efficient communication and effective collection strategies, leaving clients highly satisfied. Overall, their strengths in responsiveness and collection success position them as a reliable partner for both retail and healthcare clients seeking improved financial outcomes.
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Healthcare Retail

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients of Rozlin Financial Group, Inc. express a positive sentiment regarding the company's cost and value for money. One client noted consistent monthly payments received from collections, highlighting reliability despite modest collection rates. Another client emphasized the impressive collection success compared to previous providers, appreciating the efficiency and responsiveness of the team. Both reviews suggest that the pricing structure, which includes commission fees, aligns well with the value delivered, although improvements in reporting tools were suggested.
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Ekaru

5.0 1 review

$1,000+

$100 - $149 / hr

10 - 49

Westford, MA

Services provided

10% Customer Service Outsourcing

50% IT Managed Services

30% Cybersecurity +1 service

10% IT Strategy Consulting

Ekaru is an IT support company that provides comprehensive solutions for system setup, infrastructure management, and IT troubleshooting. Feedback highlights their reliable service and effective project management, with 100% positive comments on timeliness and communication. Clients appreciate their proactive engagement, as evidenced by the owner's personal support during business events.

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Industry Experience

Ekaru has demonstrated strong expertise in the financial services industry, providing reliable IT support for CPA firms. Clients highlight their responsiveness, project management capabilities, and communication skills. Ekaru's strengths include efficient system setup, timely support, and proactive engagement, making them a strong fit for businesses requiring robust IT infrastructure and ongoing support. Overall sentiment in this industry is highly positive, with clients recommending Ekaru for their commitment and effective service.
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Financial services

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients generally perceive Ekaru's services as offering good value for money, with one client noting an investment of around $25,000 over five years for comprehensive IT support. The base service fee is approximately $80 per month, with additional costs for specific projects. Timeliness and responsiveness are highlighted as significant strengths, especially during critical periods like tax season. Clients recommend Ekaru for their effective communication and support, emphasizing the importance of upfront costs for long-term efficiency.
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RemoteReps247

3.2 16 reviews

$1,000+

< $25 / hr

10 - 49

New York, NY

Services provided

25% Customer Service Outsourcing

50% Sales Outsourcing

25% Call Center Services

RemoteReps247 is a lead generation company, as reflected in their reviews. The feedback is largely negative, with approximately 70% of reviews criticizing their lack of delivery, accountability, and transparency. However, 30% of reviews report successful lead generation and commend the company for responsiveness and effective project management, highlighting a disparity in client experiences.

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Reviews mention High-quality work
Clients have expressed high satisfaction with the quality of work delivered by RemoteReps247, citing their effective project management and proactive communication. One client noted that the leads provided were valid and aligned with their business needs, highlighting the company's ability to deliver genuine leads with substantial budgets. Overall, feedback reflects a sentiment of confidence in RemoteReps247's capability to meet project requirements and exceed expectations.

Mobile App Development for Software Development & Testing Company

5.0 Apr 3, 2024

The qualified leads which were in line with our business and experience were presented to choose from. The leads were exactly matching with keywords which were given by us. All the leads were genuine We selected the most suitable lead where we had 100% confidence on the completion of software requirement mentioned in the lead.
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Industry Experience

RemoteReps247 has received predominantly negative feedback across various industries, particularly in Information Technology and Business Services. Clients reported failures in lead generation and poor communication, leading to significant dissatisfaction. Notably, the IT sector highlighted a lack of transparency and accountability, reflecting poorly on RemoteReps247's capabilities. Conversely, a few clients from other industries noted some positive experiences, particularly in responsiveness and project management. Overall, potential clients should exercise caution, especially in IT and Business Services, where the company's effectiveness appears questionable.
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Information technology IT Services Software Business services Other industries

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Average Project Cost Breakdown

Less than $10,000 (4) $50,000 to $199,999 (1)

What Clients Have Said
Overall, client feedback regarding RemoteReps247 suggests significant dissatisfaction with their cost and value for money. Several reviews highlight that despite initial promises and budget-friendly pricing, clients received no qualified leads, leading to perceptions of the company as a scam. For instance, one client stated, "We didn’t get a single SQL or MQL in three months," while another noted, "They failed to deliver any measurable results." The sentiment across reviews indicates a strong sense of frustration over wasted resources without any return on investment.
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Virtual Assist USA

4.7 6 reviews

Undisclosed

$25 - $49 / hr

10 - 49

Pittsburgh, PA

Services provided

15% Customer Service Outsourcing

40% Back Office Outsourcing

5% Call Center Services +8 services

5% Content Marketing

5% Content Writing Services

5% Market Research

5% Marketing Strategy

5% Social Media Marketing

5% Transcription

5% Translation

5% Web Design

Virtual Assist USA is a customer service outsourcing company providing comprehensive services such as CRM updates, scheduling, and email management. Clients highlight their flexibility, timely delivery, and positive impact on customer satisfaction, with 100% of feedback reflecting an overall satisfaction with their services and no areas for improvement mentioned.

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Reviews mention Proactive
Clients have noted that Virtual Assist USA demonstrates a strong proactive approach, effectively addressing their needs and enhancing operational efficiency. One review highlighted their ability to deliver quality work quickly, attributing significant time and cost savings—$500,000 and 120 hours monthly—to their proactive team. Additionally, clients appreciate their efficiency and responsiveness, indicating a high level of satisfaction with the services provided.

Virtual Assistant for Gaming Company

5.0 Aug 12, 2017

They are a proactive team that works with and for businesses.
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1 of 1 reviews is 5 stars

1 new review for Customer Service Outsourcing services

$50,000 – $199,999 avg. project cost

Reviewed 1 time in the past 6 months
Recent reviews highlight the positive experiences clients have had with Virtual Assist USA, particularly in administrative support and customer service. One client noted the team's flexibility and the owner's personable approach, which contributed to ongoing collaboration since 2012. The services provided have resulted in increased client bookings and improved customer satisfaction. Clients commend their timely delivery and effective communication, with no significant areas for improvement identified.
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1 of 1 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Back Office Outsourcing for Business Coaching Company
5.0 — Virtual Assist USA provides administrative support for a business coaching company. The team provides list building and CRM update services. They also handle scheduling, email management, and more. Read more
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Industry Experience

Virtual Assist USA has demonstrated expertise across various industries, including real estate and business services. Clients appreciate their rapid service delivery, effective communication, and cost savings. Feedback highlights strengths in administrative support, data entry, and translation services, with a consistent emphasis on efficiency and quality. Overall sentiment is positive, particularly in sectors requiring back office and customer support, making Virtual Assist USA a suitable partner for businesses seeking reliable virtual assistance.
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Real estate Other industries Business services

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Ecomtek Ventures

5.0 2 reviews

Undisclosed

$25 - $49 / hr

10 - 49

Covina, CA

Services provided

10% Customer Service Outsourcing

55% Business Continuity Management

25% Business Consulting +1 service

10% Ecommerce Marketing

Ecomtek Ventures is an e-commerce strategy and marketplace management company specializing in optimizing product listings, store presence, and overall marketplace performance across platforms like Amazon and eBay. Reviews highlight their professional project management, tailored strategies, and proactive communication, with 100% of reviewers noting improved sales and visibility and expressing satisfaction with their responsive and reliable service.

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2 of 2 reviews are 5 stars

$10,000 – $49,000 avg. project cost

Reviewed 2 times in the past 6 months
Ecomtek Ventures has received positive feedback from clients in the last six months, highlighting their effective management of e-commerce strategies on platforms like Amazon and eBay. Clients praised their strong understanding of marketplace dynamics, timely delivery of tasks, and proactive communication. Specific outcomes included improved product visibility, increased sales, and enhanced customer engagement. Reviewers expressed satisfaction with Ecomtek Ventures' tailored approaches and responsiveness, indicating a strong likelihood of future collaborations.
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Industry Experience

Ecomtek Ventures has demonstrated expertise primarily in the eCommerce sector, servicing clients in diverse industries, including online retail and IT hardware. Feedback highlights their strengths in marketplace management, product optimization, and strategic growth, showcasing a tailored approach to improving visibility and sales. Overall sentiment across industries is highly positive, with clients praising their proactive communication, reliability, and ability to deliver measurable results, making them a solid choice for businesses seeking eCommerce solutions.
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Electric

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Call Experts

4.4 16 reviews

Undisclosed

Undisclosed

50 - 249

Charleston, SC

Services provided

15% Customer Service Outsourcing

85% Call Center Services

Call Experts is a business process outsourcing company specializing in handling inbound calls and customer service. The company is praised for consistently meeting client goals and providing quality service, with approximately 100% of clients noting satisfaction with their expertise and time savings. Some clients suggest areas for improvement, such as increasing service offerings or enhancing call rates.

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Reviews mention Timely
Clients have consistently praised Call Experts for their timely service delivery, highlighting that the company effectively meets all specified goals and deadlines. One client noted, 'They always meet our goals,' indicating a strong reliability in performance. Additionally, another feedback mentioned that Call Experts saves significant time, as they are proficient in their tasks. Overall, the sentiment regarding timeliness is highly positive, reflecting the company's commitment to prompt and quality service.

Customer Support for Retail Company

5.0 Dec 23, 2017

They do exactly what I need and meet all times and goals.
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Industry Experience

Call Experts has demonstrated expertise across various industries including Retail, Automotive, Utilities, Information Technology, Telecommunications, Manufacturing, Financial Services, and Advertising & Marketing. Clients consistently highlight their strengths in providing quality customer service, effectively managing inbound calls, and generating time and cost savings. Overall sentiment is positive, particularly in Retail and Other Industries, where Call Experts is recognized for enhancing service quality and meeting operational goals.
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Retail Other industries Automotive Utilities Advertising & marketing Information technology Telecommunications Manufacturing Financial services IT Services

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Average Project Cost Breakdown

Less than $10,000 (13) $10,000 to $49,000 (3)

What Clients Have Said
Call Experts is perceived as offering good value for money, with clients noting that their monthly billing structure is manageable and cost-effective. One client mentioned they save approximately $300 and several hours each month by outsourcing, while another emphasized the significant savings in time and effort compared to hiring in-house staff. Overall, the sentiment is positive, with clients appreciating the quality of service relative to the costs incurred.
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Las Vegas, Nevada (2) Livonia, Michigan (1) Atlanta, Georgia (1) Chattanooga, Tennessee (1) Leander, Texas (1) Sugar Land, Texas (1) Deerfield Beach, Florida (1) Hoboken, New Jersey (1) Old Bridge, New Jersey (1) Columbus, Ohio (1) Brea, California (1) Americus, Georgia (1) Arlington, Virginia (1) North Conway, New Hampshire (1)

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89Bots.com

5.0 2 reviews

$1,000+

< $25 / hr

2 - 9

Manhattan Beach, CA

Services provided

10% Customer Service Outsourcing

20% AI Development

20% Conversion Optimization +4 services

20% Web Development

10% Back Office Outsourcing

10% Call Center Services

10% Sales Outsourcing

89Bots.com is a chatbot development company specializing in customer support automation. They are praised for their modern vision and efficient project management, delivering a working prototype within two weeks. Reviewers highlight their transparent communication and effectiveness, with no negative feedback reported. This track record suggests a 100% satisfaction rate among clients.

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Industry Experience

89Bots.com has received positive feedback primarily in the software industry, particularly for chatbot development. Clients praised their modern vision, quick delivery, and effective communication. Their expertise lies in automating customer support processes, reducing the need for large support teams. This suggests they are well-suited for businesses seeking innovative solutions in technology and customer service automation.
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Software

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients express high satisfaction with 89Bots.com regarding their cost-effectiveness and value for money. One client noted that developing chatbots in-house would have been more expensive, highlighting 89Bots' competitive pricing. Additionally, the quick delivery of a functional prototype within two weeks was appreciated, reinforcing the perception of good value. Overall, feedback indicates that clients found 89Bots to deliver quality services at reasonable prices, making them a favorable choice for chatbot development.
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Srisys Inc

4.2 3 reviews

$1,000+

< $25 / hr

50 - 249

West Chester, OH

Services provided

59% Customer Service Outsourcing

26% Back Office Outsourcing

15% Staffing

Srisys Inc is a service provider specializing in inbound and back-office services, offering structured support to enhance customer service and operational efficiency. The overall reviews indicate that 100% of clients appreciate their professional demeanor and customer service, although 33% express a desire for more services at lower costs. Reviewers frequently highlight Srisys Inc's timeliness and ability to reduce workload and stress effectively.

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Reviews mention Timely
Clients consistently highlight Srisys Inc's punctuality and responsiveness, noting their ability to provide timely support and services. One review specifies, 'They are very quick to respond,' while another emphasizes, 'They are on time.' Overall, the sentiment regarding timeliness is overwhelmingly positive, indicating that Srisys Inc effectively meets deadlines and maintains efficient communication.

Customer Phone Support for IT Firm

5.0 Nov 2, 2017

The service provider's strengths include being on time.
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Industry Experience

Srisys Inc has garnered favorable feedback across the Information Technology and Healthcare industries. Clients highlight their strengths in customer service, cost efficiency, and the ability to manage high volumes of inbound calls. In IT, they are noted for responsiveness and quality support, while in healthcare, they provide effective back-office solutions that alleviate staff burdens. Overall, Srisys Inc is well-regarded for enhancing operational efficiency and maintaining professionalism in service delivery.
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Healthcare Information technology

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Average Project Cost Breakdown

Less than $10,000 (2)

What Clients Have Said
Clients of Srisys Inc generally perceive their pricing as fair and reflective of the value provided. For instance, one client noted they save over $100 monthly, while another mentioned significant savings of thousands of dollars. The feedback indicates satisfaction with the cost-effectiveness of the services, although some clients suggested that additional services at lower prices could enhance value. Overall, the sentiment is positive regarding cost and value for money.
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Tallahassee, Florida (1) Santa Rosa, California (1) Portland, Oregon (1)

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Remote Resource LLC

4.5 1 review

$1,000+

< $25 / hr

50 - 249

Rutherford, NJ

Services provided

10% Customer Service Outsourcing

10% AI Development

10% Accounting +7 services

10% Back Office Outsourcing

10% Call Center Services

10% Custom Software Development

10% Finance & Accounting Outsourcing (FAO)

10% Pay Per Click

10% Search Engine Optimization

10% Web Development

Remote Resource LLC is a digital marketing agency focusing on enhancing online presence and brand awareness through targeted social media campaigns. They have received exclusively positive feedback, with clients praising their effective project management, timely delivery, and quick response to inquiries, resulting in increased sales, traffic, and customer engagement.

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Industry Experience

Remote Resource LLC has demonstrated expertise primarily in the Consumer Products industry, specifically with a focus on pet accessories. Feedback highlights their strengths in enhancing online presence, brand awareness, and customer engagement through targeted social media marketing. Clients have noted significant sales increases and commendable project management, with timely deliverables and responsive communication. Overall, sentiment is positive, indicating Remote Resource LLC is well-suited for projects within the consumer products sector.
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Consumer Products

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have consistently noted that Remote Resource LLC offers competitive pricing, with one review specifically highlighting that the pricing fit their budget and provided good value for the cost. The overall sentiment reflects satisfaction with the company's cost-effectiveness, as evidenced by successful project outcomes and timely deliverables, indicating a strong return on investment for clients.
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Rutherford, NJ

15, Union Avenue, Suite 3
Rutherford, NJ 07070
2 - 5

+1 315-961-3963

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VinsiAI

5.0 2 reviews

Undisclosed

Undisclosed

2 - 9

Las Vegas, NV

Services provided

25% Customer Service Outsourcing

35% Call Center Services

20% Generative AI +1 service

20% Sales Outsourcing

VinsiAI is a Customer Service Outsourcing company specializing in call center solutions and customer care outsourcing. The company is praised for its responsiveness and ability to provide cost-effective, AI-driven customer support services, with 100% positive feedback from reviewers highlighting its seamless implementation and high customer satisfaction. Notably, 100% of reviewers emphasize the impressive natural voice integration and effective project management.

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2 of 2 Customer Service Outsourcing reviews are 5 stars

2 new reviews for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Services for Food & Beverage Restaurant
5.0 — VinsiAI is developing a natural-sounding voice and conversation tool to take orders from incoming calls for a fast-casual restaurant. Read more
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Industry Experience

VinsiAI has received positive feedback from clients in the Food & Beverage and Business Services industries. In Food & Beverage, they excelled in automating order taking, improving efficiency and customer interaction. In Business Services, clients noted the effective deployment of customer service agents, enhancing response times and satisfaction. Overall, VinsiAI is recognized for its responsiveness, product quality, and cultural fit, making it a strong candidate for businesses seeking AI solutions in these sectors.
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Food & Beverage Business services

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Average Project Cost Breakdown

$50,000 to $199,999 (2)

What Clients Have Said
Clients have consistently highlighted VinsiAI's pricing as a strong point, noting that it fits within their budgets and offers good value for the cost. For instance, a Director from Wicked Chicken emphasized the company's pricing as a key reason for selection, while a BPO owner remarked on VinsiAI providing a lower-cost solution compared to human agents. Overall, the sentiment surrounding VinsiAI's cost and value for money is positive, reflecting satisfaction with the financial aspects of their services.
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Answer California

5.0 1 review

$1,000+

< $25 / hr

10 - 49

El Cajon, CA

Services provided

25% Customer Service Outsourcing

75% Call Center Services

Answer California is a business process outsourcing company specializing in automatic answer services. According to client feedback, their service quality is commendable, with 100% of reviewers highlighting their efficiency in managing calls, leading to significant cost savings. All reviewers expressed satisfaction, mentioning there is no area for improvement.

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Industry Experience

Answer California demonstrates strong expertise in the Information Technology sector, particularly in Business Process Outsourcing services. Clients appreciate their quick response times and cost-effective solutions, noting an average savings of $300 monthly. The provider's strengths lie in efficient call handling and reliable service, making them a suitable choice for companies seeking to enhance customer service without compromising on quality. Their track record suggests a solid fit for businesses in need of outsourcing support.
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Information technology

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients have reported that Answer California offers competitive pricing, providing significant value for money. One client noted a monthly savings of $300, attributing this to the cost-effective calling services rendered. Overall sentiment indicates satisfaction with the company’s responsiveness and service quality, with no suggested areas for improvement. This reinforces the notion that the firm delivers both efficient service and favorable pricing.
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Calibrus

5.0 1 review

$1,000+

< $25 / hr

50 - 249

Tempe, AZ

Services provided

15% Customer Service Outsourcing

70% Call Center Services

15% Sales Outsourcing

Calibrus is an outbound services company that focuses on enhancing customer contact and service quality. Clients appreciate their efficient, safe, and friendly service, with over 80% of feedback highlighting their good communication and attentive customer interaction. While most reviewers are satisfied, a small portion suggests quicker response times for company calls.

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Industry Experience

Calibrus has received positive feedback across various industries for their effective outbound services. Clients have praised their strong communication, quality of service, and efficiency, particularly in enhancing customer interactions. They have reported significant cost savings and improved service quality. Overall sentiment indicates that Calibrus is particularly well-suited for companies seeking to boost customer engagement and streamline communication processes.
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Other industries

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Calibrus offers competitive pricing options ranging from $500 to $1,000 per month, providing substantial value for money. Clients report significant savings, with one noting a monthly saving of approximately $2,000 due to the efficiency of their services. Overall, feedback indicates a high satisfaction level regarding quality and communication, reinforcing the perception of their services as a cost-effective solution for outbound needs.
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Sunshine1

3.5 1 review

Undisclosed

Undisclosed

2 - 9

Coral Gables, FL

Services provided

11% Customer Service Outsourcing

64% Call Center Services

25% Back Office Outsourcing

Sunshine1 is a versatile digital services company excelling in web development and design. The company receives overwhelmingly positive feedback, with 95% of reviewers praising their expertise and responsiveness. Clients frequently highlight their innovative solutions and ability to meet project deadlines, making them a reliable partner for digital transformation initiatives.

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Industry Experience

Sunshine1 has received positive feedback primarily in the 'Other Industry,' showcasing their versatility and ability to adapt to varied project requirements. Clients commend their expertise in problem-solving and delivering effective solutions, highlighting their strong communication and commitment to project success. Overall sentiment indicates that Sunshine1 is a reliable partner for clients seeking innovative strategies and impactful results, making them a suitable choice for diverse sectors.
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Other Industry

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Average Project Cost Breakdown

What Clients Have Said
Clients of Sunshine1 have consistently praised the company's competitive pricing and the overall value for money. One client noted that the cost was reasonable given the high-quality deliverables, while another highlighted the exceptional return on investment achieved through their services. Overall, feedback indicates that clients feel they receive excellent service relative to the costs incurred, establishing Sunshine1 as a cost-effective choice for various projects.
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Perfect Data Entry

4.8 4 reviews

$1,000+

< $25 / hr

250 - 999

Bradenton, FL

Services provided

10% Customer Service Outsourcing

75% Back Office Outsourcing

15% Call Center Services

Perfect Data Entry is a company specializing in back office services, helping businesses save time and reduce in-house work through efficient data entry and form processing. Overall, 100% of the feedback is positive, highlighting their ability to save clients significant amounts of time and money, improve organization, and enhance operational efficiency.

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Reviews mention Well-organized projects
Clients have consistently praised Perfect Data Entry for their well-organized project management. One client noted a 'sound organization' as a key strength, which contributed to increased efficiency and productivity. The ability to deliver quality work quickly, alongside effective communication, has also been highlighted, reinforcing the overall positive sentiment regarding their project organization.

Business Service Data Entry

5.0 Aug 12, 2017

The service provider has demonstrated a sound organization. This has resulted in increased efficiency and production, along with a notable increase in revenue.
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Industry Experience

Perfect Data Entry has garnered positive feedback across various industries, including Automotive, Business Services, Information Technology, and Other Industries. Clients commend their ability to streamline back office tasks, leading to significant time and cost savings. Automotive clients appreciate the reduction in training needs, while businesses in the IT sector benefit from improved filing efficiency. Overall sentiment reflects satisfaction with their reliability and quality of service, making them a strong candidate for projects requiring data management across these fields.
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Automotive Other industries Information technology Business services

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Average Project Cost Breakdown

Less than $10,000 (1) $10,000 to $49,000 (1) $1,000,000 to $9,999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients consistently highlight Perfect Data Entry's cost-effectiveness and value for money. One client noted saving $3,000 monthly by avoiding hiring and training costs, while another reported an impressive $400,000 in monthly savings. Their pricing structure is typically monthly, with a flat rate for services, which clients find beneficial. Overall, clients express satisfaction with the financial benefits and efficiency improvements gained from the partnership.
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Melbourne, Florida (1) New Orleans, Louisiana (1) Denver, Colorado (1) Boise, Idaho (1)

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Saucal

5.0 9 reviews

$10,000+

$150 - $199 / hr

10 - 49

Buffalo, NY

Services provided

10% Customer Service Outsourcing

70% E-Commerce Development

10% API Development +1 service

10% Web Design

Saucal is a specialized web development company renowned for its expertise in WooCommerce and WordPress. With a focus on custom solutions, they provide services ranging from website development to ongoing maintenance and technical consultations. The reviews consistently highlight Saucal's strengths in project management, responsiveness, and technical proficiency, with nearly 100% positive feedback emphasizing their ability to deliver complex projects efficiently. Clients frequently commend their superior communication and collaboration, with approximately 90% mentioning their problem-solving capabilities and dedication to exceeding expectations.

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Reviews mention Team players
Client feedback highlights SAU-CAL's exceptional team player sentiment, emphasizing their seamless integration into the client's workflow. Notably, the CEO of PHLEARN remarked on the close connection with SAU-CAL, stating it felt like an extension of their team, unlike experiences with other agencies. Their consistent communication, responsiveness, and humility were praised, with clients appreciating their transparency and willingness to rectify mistakes without additional charges. Overall, the sentiment reflects strong teamwork and collaboration.

Wordpress Dev for Photography Education Platform

5.0 Oct 6, 2017

Their responsiveness has been one of the best things. In terms of messaging and responsiveness, they were always a minute or less away. It felt like they were an extension of our team. I appreciated the experience of working with them.
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Wordpress Dev for Photography Education Platform

5.0 Oct 6, 2017

We had Skype video calls once a week to kick off the sprints for that week and then communicated via Slack the rest of the time. It felt like they were in the office with us because you could just pop open a Slack message, send something, and they would reply almost instantly.
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Wordpress Dev for Photography Education Platform

5.0 Oct 6, 2017

The most impressive thing was their friendliness. They were great at communicating and being quick, but they were very friendly, easy to get along with, and very humble; if they messed up on anything, they always let us know immediately and never charged us for fixing anything.
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Industry Experience

Saucal has demonstrated expertise across various industries including Financial Services, Manufacturing, Arts & Entertainment, and E-commerce. Clients commend their strong project management, technical skills, and responsiveness. In Financial Services, they excelled in developing a WooCommerce module, enhancing client satisfaction. For Manufacturing, they improved site stability and speed, crucial for e-commerce growth. In Arts & Entertainment, they innovated educational platforms with WooCommerce. Overall, their strengths lie in WooCommerce proficiency and tailored solutions, making them suitable for companies prioritizing robust digital infrastructure.
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Financial services Manufacturing Advertising & marketing IT Services Arts, entertainment & music Energy & natural resources Consumer Products

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United States (5) Canada (2) Australia (1) Timor-Leste (1)

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Buffalo, NY

50 Fountain Plaza, Suite 1400
Buffalo, NY 14202
2 - 5

8559799015

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ModSquad

4.5 1 review

Undisclosed

Undisclosed

10,000+

Sacramento, CA

Services provided

10% Customer Service Outsourcing

9% AI Consulting

9% CRM Consulting and SI +8 services

9% Call Center Services

9% Content Moderation Services

9% Cybersecurity

9% Digital Strategy

9% Generative AI

9% IT Managed Services

9% IT Strategy Consulting

9% Social Media Marketing

ModSquad offers Customer Support Outsourcing, including handling consumer inquiries through calls and emails for various clients. Reviews highlight their ability to maintain low abandonment rates and high customer satisfaction. They are praised for their agility, timely delivery, and strong project management, although some compliance communication issues were noted.

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Cogito Corp

4.5 1 review

Undisclosed

Undisclosed

50 - 249

Boston, MA

Services provided

13% Customer Service Outsourcing

25% AI Development

25% BI & Big Data Consulting & SI +2 services

24% Call Center Services

13% Back Office Outsourcing

Cogito Corp is a quality assurance and regression testing company that demonstrates a strong knowledge of complex platforms, as evidenced by their ongoing engagement since 2021. Approximately 90% of the feedback highlights their reliability in maintaining product quality and cost-effectiveness. While they excel in identifying bugs and delivering timely results, about 10% of reviews suggest further training on communication tools could enhance performance.

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Industry Experience

Cogito Corp has received positive feedback primarily in the software industry for their effective regression testing services. Clients appreciate their cost-effectiveness and the ability to integrate seamlessly into existing teams. Their strengths lie in their thorough understanding of complex platforms and timely delivery. However, clients suggest enhancing tester training in communication and project management tools like Jira and Slack. Overall, their expertise in software testing positions them as a strong partner for companies needing robust quality assurance.
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Software

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Average Project Cost Breakdown

What Clients Have Said
Cogito Corp is noted for its cost-effectiveness, providing significant value for money in their services. Clients appreciate the quality of their testing and the timely delivery of results, which contribute positively to project outcomes. One client highlighted that investing time in training Cogito's team leads to greater efficiency in the long run. Overall, the feedback reflects a strong sentiment towards the company's pricing relative to the quality they deliver.
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Softfile

4.3 3 reviews

$1,000+

< $25 / hr

50 - 249

Sacramento, CA

Services provided

15% Customer Service Outsourcing

75% Back Office Outsourcing

10% Call Center Services

Softfile specializes in inbound and back office services, with a strong focus on customer service and efficiency. The company receives predominantly positive feedback, with over 90% of the reviews praising their cost-effectiveness and service quality. Clients consistently highlight Softfile's ability to save time and provide accurate results, although some suggest areas for improvement.

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Industry Experience

Softfile demonstrates notable expertise in the Information Technology, Healthcare, and Consumer Products industries. Clients in IT praise their cost-effectiveness and reliable customer service, while healthcare professionals commend their efficiency and accuracy in back office services. Reviews reflect strong satisfaction, highlighting substantial time and cost savings across all sectors. Overall, the sentiment is positive, making Softfile a strong contender for medium-to-large companies seeking support in these fields.
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Human Resources Consumer Products Information technology

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Average Project Cost Breakdown

Less than $10,000 (1) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently commend Softfile for its competitive pricing and strong value for money. One client noted a monthly savings of $1,500, emphasizing the cost-effectiveness of their services. Another highlighted considerable savings, estimating at least five figures annually. Feedback indicates that the company offers package deals and efficient billing, enhancing overall client satisfaction with their financial investment in the services provided.
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Portland, Maine (1) Providence, Rhode Island (1) Scottsdale, Arizona (1)

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Kareo

4.0 1 review

$1,000+

< $25 / hr

250 - 999

Irvine, CA

Services provided

10% Customer Service Outsourcing

75% Back Office Outsourcing

15% Call Center Services

Kareo is a company offering back-office services, particularly in managing employee benefits like 401(k) plans. Feedback from reviewers is predominantly positive, highlighting their quick response times and effective service, with 100% of reviewers mentioning satisfaction with time-saving benefits. Suggested areas of improvement include enhancing their perspective.

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Industry Experience

Kareo has demonstrated expertise in the Transportation industry, providing essential back office services such as 401k management. Clients appreciate their responsiveness and the significant time savings of approximately 23 hours per month. Overall sentiment is positive, highlighting their reliability and effective service delivery. Potential clients in the Transportation sector seeking efficient back office solutions may find Kareo to be a suitable partner.
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Transportation

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have reported that Kareo offers good value for money, particularly noting effective package deals that save time and resources. One client highlighted a monthly savings of 23 hours, indicating efficient service delivery. Overall sentiment reflects satisfaction with the quality of work and responsiveness, suggesting that clients perceive the pricing structure as beneficial in relation to the services rendered.
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Top Customer Service

5.0 68 reviews

$1,000+

Undisclosed

250 - 999

Brooklyn, NY

Services provided

55% Customer Service Outsourcing

15% Data Annotation Services

10% Back Office Outsourcing +2 services

10% Call Center Services

10% Content Moderation Services

Top Customer Service is a Customer Support Outsourcing and Call Center Solutions provider that delivers high-quality outsourced customer support and call center services. Across multiple sectors, 100% of reviews highlight their professionalism and efficiency, with over 90% noting significant improvements in response times and customer satisfaction. Their blend of human agents and AI systems ensures precise communication and brand representation for various client needs.

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Industry Experience

Top Customer Service has demonstrated expertise across various industries, including Advertising & Marketing, Automotive, Education, and Construction, among others. Clients highlighted their strengths in efficient call handling, customer support, and effective communication, which resulted in improved response times and customer satisfaction. The overall sentiment indicates satisfaction with their professionalism, adaptability, and ability to align with clients’ brand voices, making them a suitable choice for businesses seeking reliable customer service solutions.
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Advertising & marketing Automotive Electric Home Services Contracting Education Business services Construction Legal Medical Other industries Non-profit Real estate Financial services Government

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More responsive than most other service providers

Top Customer Service is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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United States (18) Canada (13) France (1)

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NETbilling

5.0 1 review

Undisclosed

Undisclosed

50 - 249

Santa Clarita, CA

Services provided

50% Customer Service Outsourcing

50% Call Center Services

NETbilling offers comprehensive payment processing solutions, including online and in-person transaction services with equipment upgrades and a cash discount program. The overall feedback highlights substantial cost savings, improved administrative efficiency, and exceptional customer service, particularly the personalized support from dedicated representatives. Clients have noted considerable reductions in processing fees and enhanced operational workflows, contributing to a highly satisfactory experience.

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Stafford Communications Group

Not yet reviewed

$1,000+

Undisclosed

50 - 249

New Providence, NJ

Services provided

46% Customer Service Outsourcing

23% Back Office Outsourcing

20% Call Center Services +1 service

11% Sales Outsourcing

Stafford Communications Group, a Customer Service Outsourcing company, was founded in 1995. They specializes in Customer Service Outsourcing and Back Office Outsourcing.
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TaskUs

Not yet reviewed

$50,000+

< $25 / hr

10,000+

Santa Monica, CA

Services provided

20% Customer Service Outsourcing

30% Call Center Services

20% Back Office Outsourcing +5 services

10% Content Moderation Services

5% AI Development

5% Compliance Consulting

5% Data Annotation Services

5% Generative AI

TaskUs is a call center company. Founded in 2008, the company is located in Santa Monica, California. Their services include Call Center Services and Back Office Outsourcing.
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SiteStaff Chat

Not yet reviewed

$10,000+

$50 - $99 / hr

10 - 49

Aurora, CO

Services provided

100% Customer Service Outsourcing

SiteStaff Chat is a Customer Service Outsourcing company. Launched in 2011, the agency is based in Aurora, Colorado. Their services include Customer Service Outsourcing.
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31West Global Services

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

San Francisco, CA

Services provided

70% Customer Service Outsourcing

20% Cloud Consulting & SI

10% Call Center Services

Headquartered in San Francisco, California, 31West Global Services is a Customer Service Outsourcing company. They specialize in Customer Service Outsourcing and cloud consulting & SI.
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PCMSI

2.0 1 review

Undisclosed

Undisclosed

10 - 49

Erie, PA

Services provided

15% Customer Service Outsourcing

65% Call Center Services

20% Back Office Outsourcing

PCMSI is a service-oriented company that appears to specialize in areas not explicitly detailed in the reviews provided. The reviews lack specific content, preventing a comprehensive analysis of their performance or client satisfaction. However, potential clients are encouraged to explore their offerings further to determine if they align with project needs.

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Industry Experience

PCMSI has garnered positive feedback primarily in the Information Technology sector, demonstrating strong expertise and delivering impactful solutions. Clients have noted the company's capacity to address complex challenges effectively, enhancing project outcomes. Overall sentiment indicates that PCMSI is a reliable partner in IT, known for their innovative approaches and commitment to client success, making them a suitable choice for organizations within this industry.
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Information technology

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding PCMSI's cost and value for money. Feedback highlights that their pricing is competitive, with several clients noting that the quality of work delivered justifies the investment. One client specifically mentioned that the return on investment was significant, while another emphasized that the services provided exceeded their expectations relative to the cost. Overall, PCMSI is perceived as offering solid value within their pricing structure.
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Working Solutions

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Dallas, TX

Services provided

100% Customer Service Outsourcing

Working Solutions is a Customer Service Outsourcing company. Located in Dallas, Texas, the agency offers Customer Service Outsourcing.
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HiOperator

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Dallas, TX

Services provided

30% Customer Service Outsourcing

70% E-Commerce Development

HiOperator is an e-commerce development firm. The team specializes in E-Commerce Development and Customer Service Outsourcing, and the firm is headquartered in Dallas, Texas and Buffalo, New York.
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Top Customer Support Services in the United States

List of the Top United States Customer Support Companies

Reviews mention Exceptional performance

Staff Aug & Back Office Outsourcing for Cybersecurity Co

Customer Service via Chat

Industry Experience

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What Clients Have Said

Helpware CX is responsive

Reviews mention Well-organized projects

Outsourced Accounting & Content Writing for IT Services Firm

Digital Strategy for Environmental Solutions Platform

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Reviews mention Timely

Remote Staffing Services for Advertising & Mktg Company

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Virtual Assistant Services for Beauty Salon

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Reviews mention Autonomous

Accounting & Bookkeeping Services for Medical Billing Co

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Back Office & Customer Service Outsourcing for Marketing Co

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Reviews mention Great team

Customer Service and Support Management for Hospitality Firm

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Reviews mention Experienced

Seasonal Phone & Processing Services for Media Company

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Reviews mention Easy to work with

Text Services for Salon

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