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Softfile

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Document Imaging and BPO Services

Located in Sacramento, Altec Systems Inc. is a privately held California corporation founded in 1988 to provide document and data management services.

By the late 1990's, the company began doing business as SoftFile, in order to better identify with paper to electronic document conversion. People often use the term 'soft file' to refer to an electronic copy of a file.

  • Min project size
    $1,000+
  • Hourly rate
    < $25 / hr
  • Employees
    50 - 249
  • Locations
    Sacramento, CA
  • Year founded
    Founded 1988

1 Locations

  • Sacramento , CA

Service Lines
Back Office Outsourcing
75%
Customer Service Outsourcing
15%
Call Center Services
10%
Select Focus Area
Back Office Outsourcing
Data Entry & Processing
100%
Customer Service Outsourcing
Order Processing & Taking
100%
Outbound Services
Customer Surveys & Market Research Calls
100%
Industries
Financial services
20%
Legal
20%
Medical
20%
Education
10%
Government
10%
Manufacturing
10%
Real estate
10%
Clients

No Clients have been added yet…

Pricing Snapshot

Min. project size $1,000+
Avg. hourly rate < $25 /hr
Rating for cost 4.3 /5

What Clients Have Said

Softfile offers competitive pricing with package deals and normal billing processes. Clients report saving between $300 to $1,500 monthly, with annual spending ranging from $5,000 to $49,999. Overall, they provide good value for cost, especially for medium-to-large companies.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 2 reviews
< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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Highly Rated Similar Providers

Softfile Review Insights

Overall Review Rating

4.3
  • Quality 4.3
  • Schedule 4.2
  • Cost 4.3
  • Willing to Refer 4.5

Review Highlights

  • Strong Cost-Effectiveness

    Clients appreciate Softfile’s cost-effective solutions, noting significant savings in operational costs, ranging from $300 to thousands monthly. This positions Softfile as a financially attractive option for businesses seeking to cut expenses.

  • Successful Transition from In-house to Outsourced Services

    Clients who transitioned from in-house services to outsourcing with Softfile report success in managing workloads and achieving desired outcomes, such as job creation and time savings.

  • Positive Client Service Experience

    Customers consistently commend Softfile for their high-quality client service and communication skills. Reviews often highlight the service provider’s ability to quickly and efficiently handle tasks, earning high satisfaction ratings.

  • Efficient Back Office Solutions

    Softfile is recognized for their efficiency in back office services, particularly in industries such as the medical field. Clients report improvements in handling workloads and reduced need for additional staff.

  • Areas for Improvement Noted

    Despite overall satisfaction, some clients suggest that there is room for improvement in various unspecified areas. This feedback indicates that while services are good, there is potential for further enhancement.

  • High Accuracy and Efficiency

    Softfile is praised for their accuracy and efficiency, particularly in processing claims and managing content backlogs, which helps clients avoid hiring additional personnel.

Softfile Reviews

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Services
Project Cost
Industry
Location

Order Processing for Information Technology Firm

  • Call Center Services
  • Confidential
  • Jan. 2012 - Ongoing
3.0
Quality
3.0
Schedule
2.5
Cost
3.0
Willing to Refer
3.5

"It is a great service. I love it so far."

Nov 2, 2017
Manager, Information Technology Firm
Anonymous
  • Information technology
  • Scottsdale, Arizona
  • 501-1,000 Employees
  • Survey Response

Consumer Products Claims Processing

  • Call Center Services
  • $10,000 to $49,999
  • Mar. 2012 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"It's been very succesful."

Aug 12, 2017
Customer Service Manager, Consumer Products Company
Anonymous
  • Other industries
  • Portland, Maine
  • 5,001-10,000 Employees
  • Survey Response

Content Accuracy Services for Health Company

  • Call Center Services
  • Less than $10,000
  • Jan. 2014 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"I give them an A+."

Aug 12, 2017
HR Director, Health Company
Anonymous
  • Other industries
  • Providence, Rhode Island
  • 501-1,000 Employees
  • Survey Response

Showing 1-3 of 3 Reviews

Locations (1)

209 Commerce Circle Sacramento, CA, United States 95815

16 - 20

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