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Softfile

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Document Imaging and BPO Services

Located in Sacramento, Altec Systems Inc. is a privately held California corporation founded in 1988 to provide document and data management services.

By the late 1990's, the company began doing business as SoftFile, in order to better identify with paper to electronic document conversion. People often use the term 'soft file' to refer to an electronic copy of a file.

  • Min project size
    $1,000+
  • Hourly rate
    < $25 / hr
  • Employees
    50 - 249
  • Locations
    Sacramento, CA
  • Year founded
    Founded 1988

1 Locations

  • Sacramento , CA

Service Lines
Back Office Outsourcing
75%
Customer Service Outsourcing
15%
Call Center Services
10%
Select Focus Area
Back Office Outsourcing
Data Entry & Processing
100%
Customer Service Outsourcing
Order Processing & Taking
100%
Outbound Services
Customer Surveys & Market Research Calls
100%
Industries
Financial services
20%
Legal
20%
Medical
20%
Education
10%
Government
10%
Manufacturing
10%
Real estate
10%
Clients

No Clients have been added yet…

Pricing Snapshot

Min. project size $1,000+
Avg. hourly rate < $25 /hr
Rating for cost 4.3 /5

What Clients Have Said

Softfile offers competitive pricing with package deals, saving clients substantial amounts monthly, such as $1,500 and $300. Annual spending ranges from $5,000 to $49,999, indicating good value for cost, especially for medium to large companies.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 2 reviews
< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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Highly Rated Similar Providers

Softfile Review Insights

Overall Review Rating

4.3
  • Quality 4.3
  • Schedule 4.2
  • Cost 4.3
  • Willing to Refer 4.5

Review Highlights

  • High Accuracy and Efficiency

    Clients have highlighted Softfile’s ability to deliver highly accurate and efficient services, particularly in the medical industry for claims processing. This has helped clients avoid backlogs and maintain operational efficiency.

  • Successful Project Outcomes

    Clients have reported successful project outcomes and overall satisfaction with the results delivered by Softfile. This success is reflected in their positive feedback and continued partnership.

  • Areas for Improvement

    Some feedback indicated that while Softfile is generally well-regarded, there is always room for improvement. Specific areas for enhancement were not detailed, suggesting a general expectation for continuous improvement.

  • Reliable Service Provider

    Softfile has been described as a reliable service provider, with clients working with them for multiple years (ranging from 2 to 5 years). This demonstrates client trust and sustained satisfaction with their services.

  • Effective Cost Management

    Multiple reviews indicate Softfile offers cost-effective solutions that save clients significant amounts of money monthly, ranging from $300 to over $1,500. This suggests strong financial efficiency in their service offerings.

  • Strong in Customer Service

    Clients consistently praise Softfile's customer service and communication skills, describing them as 'good' and 'very good.' This highlights their capability in maintaining client satisfaction and effective communication.

Softfile Reviews

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Services
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Industry
Location

Order Processing for Information Technology Firm

  • Call Center Services
  • Confidential
  • Jan. 2012 - Ongoing
3.0
Quality
3.0
Schedule
2.5
Cost
3.0
Willing to Refer
3.5

"It is a great service. I love it so far."

Nov 2, 2017
Manager, Information Technology Firm
Anonymous
  • Information technology
  • Scottsdale, Arizona
  • 501-1,000 Employees
  • Survey Response

Consumer Products Claims Processing

  • Call Center Services
  • $10,000 to $49,999
  • Mar. 2012 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"It's been very succesful."

Aug 12, 2017
Customer Service Manager, Consumer Products Company
Anonymous
  • Other industries
  • Portland, Maine
  • 5,001-10,000 Employees
  • Survey Response

Content Accuracy Services for Health Company

  • Call Center Services
  • Less than $10,000
  • Jan. 2014 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"I give them an A+."

Aug 12, 2017
HR Director, Health Company
Anonymous
  • Other industries
  • Providence, Rhode Island
  • 501-1,000 Employees
  • Survey Response

Showing 1-3 of 3 Reviews

Locations (1)

209 Commerce Circle Sacramento, CA, United States 95815

16 - 20

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