NETbilling

BACKGROUND

Please describe your company and your position there.

My business is a restaurant and lounge. I am a partner in the business and manage the administrative side of the business.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire NETbilling, and what were your goals??

With our shop, we do both online orders and in person orders. When COVID hit, and we had to pivot to do online/pickup orders, I figured I should shop rates and find a better setup/equipment for that. The marketing firm we use (BRAMA Media) suggested we give them a call to check rates and equipment they have.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were referred to Netbilling by our marketing partner. They had all the services we need and offered equipment that was far beyond what we had. Their rates were drastically lower than what we were paying and the cash discount program has made in person processing pretty much free.

Describe the project in detail and walk through their service package, including any calling tools used.

I didn’t realize how much we were paying before, but now that we’ve been with Netbilling for about 9 months I’m seeing a huge savings. For our online orders we have a much better rate and the fees are less. I think we’re saving around 20-30% from our last company.

But for the in person processing we are now paying practically nothing with their cash discount program. On top of that, we got amazing new POS/register equipment that has made my admin tasks so much easier and faster. It manages my inventory, time & attendance for my employees, finances, and works with our website’s system.

It’s also so much easier for everyone to use than our old register, we can train our new hires on the system in about an an hour. Netbilling has really changed the way our shop operates for the better.

Who did you work with and what was the feedback process like?

We worked with Wendy and Daniel on their team to get the merchant accounts setup and they walked us through the admin area features. It was a very easy transition!

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

Like I said, we are saving about 20-30% on our online processing and our in person processing is virtually free with the cash discount program. On top of that, my admin tasks are taking far less time. I’m probably saving 2 hours a week minimum.

Describe their project management style, including communication tools and timeliness.

The entire transition was super fast. It was less than a month from when I contacted them to having the new system in place. And most of that was because I was shopping around to get other vendor options. Netbilling was quick and organized in getting all our docs approved by the banks snd equipment configured.

What did you find most impressive or unique about this company?

I loved the personal touch. With several other companies I talked to, it was a different person each time and I had to start over a lot. With Netbilling I was able to talk to just 2 people and email or call them as needed. I know who they are now and can talk to them specifically when I need to. That matters a lot!

Are there any areas for improvement or something they could have done differently?

I’m honestly very pleased with everything.