Consumer Products & Healthcare Call Center Service
Stafford Communications Group is a customer experience management company committed to delivery of best-in-class customer contact center services on behalf of our client partners across North America. With locations in the United States and Canada, we help internal customer care teams handle customer inquiries more efficiently through partial or total outsourced contact center solutions.
Stafford Communications Group is a Certified Woman Owned Business Enterprise started nearly 25 years ago. We provide call center support services to consumer products companies who require multi-channel support. The Stafford team specializes in programs with regulatory/compliance requirements, product usage, e-commerce order support and social media monitoring and engagement.
Please contact us for more information or visit our website www.staffcom.com
headquarters
other locations
Focus
Portfolio
- Consumer Products (Food, Beverage, Personal Care, Cosmetics)
- Pharmaceutical
- Healthcare
- E-Commerce Order Processing Support
- Cannabis
Call Center Services
Stafford Communications manages customer care programs for companies of all sizes. We specialize in handling complex customer communications with high-end service.
Inbound/outbound phone, text, email, chat, postal, social media, and more
Our clients look to us for services beyond that of a typical call center's scope of work. We support an omnichannel environment through interconnected contact center services.
Fulfillment Services
We enable outsourced warehouse and shipping services for our clients. Either a la carte, or connected to a customer care program, we would be happy to work with you.
Compliance and Consulting
As a consulting company specializing in customer service, compliance and marketing, we offer a full complement of services. While they are all interconnected, they are all a la carte. Whether connecting with your customers or improving your internal call center through process improvement initiatives, training, consolidation and restructuring, we develop customized solutions that fit your unique program and organizational needs.
We are the complete opposite of one-size-fits-all. We work the way you want – not within confines of our own business model. This attitude is the foundation of our success and our long-term client relationships.
Trade Show Services
We design your custom trade show display booths by taking a strategic approach. We also provide staffing, strategic planning, and corporate event services.
Marketing
We’re a uniquely different marketing agency.
We’re a small, niche firm that delivers the quality and service of a Madison Avenue agency without the high prices. And, no project is too small. From marketing small physician practices to working with pharmaceutical, food and beauty care companies, we excel at creative thinking, innovative strategies and flawless execution.
We’ve worked inside these kinds of businesses, so we know the ins and outs. We’re hands-on, hand-holding marketers that can shine the light on your organization and help your business grow.