Srisys Inc

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

We receive a higher volume of calls than we ever have before and we don't have the staff to handle all of them.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

I'd say about 25% or so.

What challenge were you trying to address with the service provider?

We wanted to be a company with a good reputation.

SOLUTION

What was the scope of the service provider's involvement?

They help us to be more organized with customer support and make us available all the time.

Could you describe the pricing structure and how they billed you?

They bill us monthly, but I’m unsure of the exact price. My boss handles that matter.

How did you come to work with this service provider?

I search for and chose them online.

How would you assess the service provider for answering calls, customer service, and communication?

There's a bit of delay, but they answer the phone in four minutes or less.

How much time, in hours, does this service provider save you each month?

I would say more time than anything, a few hours here and there.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They have a comfortable appearance to them and are professional on a daily basis.

What are the service provider's strengths?

They're discreet and informed.

How can the service provider improve?

Perhaps if they offered more services for less money.

How long has your company been working with this service provider?

We began working with them two years ago in 2015.

How much money do you spend annually with this service provider?

We’re spending $5,000 to $9,999.

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

We like the product.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

We handle thousands daily.

What challenge were you trying to address with the service provider?

We needed more people to help us and produce.

SOLUTION

What was the scope of the service provider's involvement?

They need to provide quality work, that is the focus.

Could you describe the pricing structure and how they billed you?

They can bill us weekly and monthly.

How did you come to work with this service provider?

I found them online.

How would you assess the service provider for answering calls, customer service, and communication?

They are very quick to respond.

How much time, in hours, does this service provider save you each month?

They save us thousands of dollars.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

I overall like the product and service.

What are the service provider's strengths?

They are on time.

How can the service provider improve?

There is nothing I can think of.

How long has your company been working with this service provider?

We started with them in 2009.

How much money do you spend annually with this service provider?

I prefer not to answer.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

We are a health care agency. We need people to pull patient files quickly. We have back office Medical Assistants that can pull files, read patient information quickly and answer phones when needed.

What types of work can your internal staff avoid by utilizing a back office service?

It saves time and money and allows our medical staff to focus on their duties.

What challenge were you trying to address with the service provider?

It is a great program that takes a lot of stress away. It helps keep costs down too.

SOLUTION

What was the scope of the service provider's involvement?

Consistency, saves time, saves money and is very easy to use.

Could you describe the service provider's pricing structure and how they billed you?

We pay monthly. It is a recurring payment.

How did you come to work with this service provider?

We looked online for several companies online and read the reviews.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

We have never had an issue. Costumer service is very approachable and easy to reach when needed.

How much time and money does this service provider save you each month?

We save over $100 per month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

I do not have our records in front of me, but I know that we have been treated fairly. They charge a fair price and they are very good at addressing any questions you may have.

What are the service provider's strengths?

Their customer service is a huge strength of theirs. It is number one.

What areas can the service provider improve?

There is always room for improvement and maybe they could add more services to their repertoire.

How long has your company been working with this service provider?

We found Srisys in July 2016.

How much money do you spend annually with this service provider?

We spend $1,000 to $4,999 per year.