Perfect Data Entry

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you previously handle these needs in-house?

We don't have people in the office daily to assist with general things that we need assistance with.

What type of work does your internal staff avoid by using a back office service?

We avoid training new employees, paying for employee benefits, and having to have more security for temporary employees.

What challenge were you trying to address with the service provider?

Our goal was to save time without having to train new employees and onboarding for new employees.

SOLUTION

What was the scope of the service provider's involvement?

They just provide consistent daily help.

Could you describe the service provider's pricing structure and how they billed you?

We are billed monthly for services. It is a short term contract.

How did you come to work with this service provider?

We found them through a referral.

How would you assess the service provider's ability to turn around quality work, to provide customer service, and to communicate?

We are satisfied. They get the work done and in a timely manner.

How much time, in hours, does this service provider save you each month?

100.

How much money does this service provider save you each month?

$3,000.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

I think it has worked well for our company. We have saved a lot of money rather than hiring one employee to come in a few hours a week. We are able to turn our work into them and get the work completed without having to onboard an employee.

What are the service provider's strengths?

I think using them when we need is great.

How can the service provider improve?

I think it is great, and we are happy.

How long has your company been working with this service provider?

Jan. 2017 - Ongoing.

How much money do you spend annually with this service provider?

$10,000 to $49,999.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you previously handle these needs in-house?

We need back office services because it helps us handle our data better. We are more organized and we like it.

What challenge were you trying to address with the service provider?

Our goals for partnering with Perfect Data Entry was to make it more convenient for data entry. We wanted it to save time, be more cost-effective. and be more protective of our services.

SOLUTION

What was the scope of the service provider's involvement?

They provide more legal processes and better ways to implement our services. The information we key into our database is more secure and safe.

Could you describe the service provider's pricing structure and how they billed you?

They would bill based on the services that are done.

How did you come to work with this service provider?

I found and heard about it through a colleague of mine at work.

How would you assess the service provider's ability to turn around quality work, to provide customer service, and to communicate?

I like the quality and benefits that this organization helps with.

How much time, in hours, does this service provider save you each month?

It saves 65 hours per week on average.

How much money does this service provider save you each month?

It saves us at least $400,000.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

I like these kind of vendors. They give good benefits and ways that supply our company better.

What are the service provider's strengths?

They're a good vendor and they offer better benefits.

How long has your company been working with this service provider?

2010 - Ongoing.

How much money do you spend annually with this service provider?

$1,000,000 to $9,999,999.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

We're a high-tech company that deals with NASA and needed support.

What types of work can your internal staff avoid by utilizing a back office service?

We actually avoid a lot of the time-consuming work required in filing documents.

What challenge were you trying to address with the service provider?

The goal was to make everyone's job or task a little less stressful and time-consuming.

SOLUTION

What was the scope of the service provider's involvement?

They provide us with the right amount of assistance in our everyday work-load.

Could you describe the service provider's pricing structure and how they billed you?

It’s a short-term system.

How did you come to work with this service provider?

Our divisional supervisor gave the company the idea to work with them, and within a month's time, we were all set up.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication?

We have a certain system that works with us and sends us notices of any off-basis tasks.

How much time and money does this service provider save you each month?

I don't have the exact numbers for this.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

There is nothing I can really think of.

What are the service provider's strengths?

They help us save time and help the filing process go much smoother.

What areas can the service provider improve?

I cannot think of anything.

How long has your company been working with this service provider?

We started their services in July 2008.

How much money do you spend annually with this service provider?

$10,000,000+ annually.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

We did not perform this in-house.

What types of work can your internal staff avoid by utilizing a back office service?

About 25% of the work.

What challenge were you trying to address with the service provider?

To reduce in-house work.

SOLUTION

What was the scope of the service provider's involvement?

Form processing.

Could you describe the service provider's pricing structure and how they billed you?

Billed monthly at a flat rate.

How did you come to work with this service provider?

Through an online search.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

The success is measured by quality and speediness, along with accuracy.

How much time and money does this service provider save you each month?

It saves hours of work and probably hundreds of dollars.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

Increased efficiency and production along with increase in revenue.

What are the service provider's strengths?

They have a sound organization.

What areas can the service provider improve?

Nothing.

How long has your company been working with this service provider?

Since January, 2015.

How much money do you spend annually with this service provider?

$1,000 to $4,999.