Virtual Assist USA

BACKGROUND

Please describe your company and position.

 I am the founder of a Tutoring Services Company

Describe what your company does in a single sentence.

tutoring services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Virtual Assist USA to accomplish?

• Admin and web design help

SOLUTION

How did you find Virtual Assist USA?

Online Search

Why did you select Virtual Assist USA over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Good value for cost

How many teammates from Virtual Assist USA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Administrative and tech help for email management, web design, branding and social media marketing. Proactive virtual assistants, great response time. Team available to me so I am not stuck with just one single hire.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

no overhead costs, no training costs - overall we saw great ROI here

Describe their project management. Did they deliver items on time? How did they respond to your needs?

VAs respond within a few hours and expectations are always set. We liked having a supervisor to talk to as well for high level tasks. 

What was your primary form of communication with Virtual Assist USA?

Virtual Meeting

What did you find most impressive or unique about this company?

We were amazed by their team members and the quality of their work.

Are there any areas for improvement or something Virtual Assist USA could have done differently?

no

OPPORTUNITY / CHALLENGE

Why does your firm require transcription/translation services? Did you use to handle this need in-house?

We needed this service for talking to new clients in other countries.

SOLUTION

What does this service provider provide for you on a normal basis?

They provide Spanish and Chinese translation services.

Could you describe this service provider's pricing structure and how they bill you?

They have very good prices.

How did you find and select this service provider?

We found them by their strong brand and fast services.

RESULTS & FEEDBACK

How would you assess them for speed of delivery and consistent turnaround time of transcriptions/translations?

They use modern technologies.

How would you assess their ability to keep your information secure?

They do a good job of securing information for my company.

Based on your experience, what takeaways can you share about working with them?

They are easy to use.

What do you think are the strengths of this service provider?

Their strength is that they provide good service.

Where do you think this service provider can improve?

There is nothing they need to improve.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you previously handle these needs in-house?

We need back office services because it allows our customers to have a truly unforgettable experience.

What type of work does your internal staff avoid by using a back office service?

Virtual Assist USA does about 30-40% with back office.

What challenge were you trying to address with the service provider?

Our goal was saving time, mainly.

SOLUTION

What was the scope of the service provider's involvement?

They provide data entry.

Could you describe the service provider's pricing structure and how they billed you?

They bill hourly.

How did you come to work with this service provider?

We found them through an online search.

How would you assess the service provider's ability to turn around quality work, to provide customer service, and to communicate?

They do it extremely well.

How much time, in hours, does this service provider save you each month?

139.

How much money does this service provider save you each month?

$6,000.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They need to be used by more companies.

What are the service provider's strengths?

They provide the human touch.

How can the service provider improve?

There is not much they need to improve.

How long has your company been working with this service provider?

2016 - Ongoing.

How much money do you spend annually with this service provider?

$5,000 to $9,999.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

We need these services to improve the quality of work and performance of our employees.

What types of work can your internal staff avoid by utilizing a back office service?

We can avoid the experience of facing clients and carry-out functions such as settlements, clearances, etc.

What challenge were you trying to address with the service provider?

We live in a time where time is the most important resource, so that is why the company made this decision, so we could improve quality of work, reduce human error and save time to improve production.

SOLUTION

What was the scope of the service provider's involvement?

Their services include scheduling, research, data entry, and website customization.

Could you describe the service provider's pricing structure and how they billed you?

The frequency of billing is every two months.

How did you come to work with this service provider?

It was a recommendation from the chief, and after studying our options, we chose Virtual Assist USA.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication?

If the customers' reviews are good, we know that they are doing it well.

How much time and money does this service provider save you each month?

We save $500,000 and 120 hours.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

Virtual Assist USA is one of the best virtual assistant services because they are very efficient.

What are the service provider's strengths?

They are a proactive team that works with and for businesses.

What areas can the service provider improve?

I am happy with just the way is it right now.

How long has your company been working with this service provider?

We began five years ago.

How much money do you spend annually with this service provider?

We spend $10,000 to $49,999.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

I wanted to free myself up from some work.

What types of work can your internal staff avoid by utilizing a back office service?

 Customer-oriented services.

What challenge were you trying to address with the service provider?

The ability to delegate work tasks that my employees don't like to do.

SOLUTION

What was the scope of the service provider's involvement?

I needed a service to support and care for my clients. Their scope of involvement is work we don't like to do.

How did you come to work with this service provider?

We hired them because it's cheap.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication?

I'm not sure.

How much time and money does this service provider save you each month?

They saved us about $10,000.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They are cost-effective and easier to handle.

What are the service provider's strengths?

As I mentioned, they are cheaper and easier to handle.

What areas can the service provider improve?

There is nothing I can think of.

How long has your company been working with this service provider?

We started in 2013.

How much money do you spend annually with this service provider?

We spend $10,000 to $49,999.