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Call Experts

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OPPORTUNITY IS CALLING...

Call Experts is a total Contact Center solution for all voice and electronic communications. Whether your organization needs complete call management, overflow call management, answering services, a help desk, order taking, or has any other telephone or messaging needs, we are here to make it all possible. Call Experts offers complete customization for all of your individual preferences. Check out our listing of most common services or industries for additional details.

Basic info

No free trial

  • Min project size
    Undisclosed
  • Hourly rate
    Undisclosed
  • Employees
    50 - 249
  • Locations
    Charleston, SC
  • Year founded
    Founded 1982

1 Locations

  • Charleston , SC

Service Lines
Call Center Services
85%
Customer Service Outsourcing
15%
Select Focus Area
Inbound Services
Answering services
43%
Inbound appointment scheduling
29%
Virtual receptionist
28%
Customer Service Outsourcing
Phone Support Services
100%
Outbound Services
Third party verification
100%
Industries
Information technology
13%
Legal
13%
Medical
13%
Real estate
13%
Advertising & marketing
12%
Consumer products & services
12%
Financial services
12%
Media
12%
Clients

No Clients have been added yet…

Pricing Snapshot

Min. project size Undisclosed
Avg. hourly rate Undisclosed
Rating for cost 0.8 /5

What Clients Have Said

Call Experts offers monthly billing with clients reporting annual costs under $1,000. They provide effective service, saving clients time and costs, averaging around $300 monthly. Clients appreciate the value and expertise, indicating strong satisfaction with the overall cost-effectiveness of the service.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 16 reviews
< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
Learn more about SEO pricing

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Highly Rated Similar Providers

Call Experts Review Insights

Overall Review Rating

4.4
  • Quality 0.9
  • Schedule 0.9
  • Cost 0.8
  • Willing to Refer 4.4

Top Mentions

Review Highlights

  • Established Client Relationships

    Long-term relationships with clients, some dating back to 2008, highlight the reliability and trust in Call Experts' services, underscoring their ability to maintain client satisfaction over time.

  • Cost and Time Savings

    Clients report significant savings in time and money by outsourcing call handling to Call Experts. The service eliminates the need for in-house staff dedicated to customer service, resulting in operational efficiencies.

  • Room for Service Expansion

    Clients suggest that Call Experts could expand their service offerings and improve call rate handling to better meet client demands. This feedback indicates opportunities for service enhancement.

  • Good Overall Performance

    Overall, clients consider Call Experts to be a good service provider, adequately addressing their needs and contributing to improved customer service experiences.

  • Effective Call Handling

    Call Experts efficiently handle a significant volume of inbound calls, providing consistent and reliable service to clients. This allows businesses to focus on their core activities without worrying about customer inquiries.

  • Consistent Billing Structure

    The company employs a straightforward monthly billing structure, which clients find convenient and predictable for managing their budgets.

Call Experts Reviews

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Services
Project Cost
Industry
Location

Customer Support for Retail Company

  • Call Center Services
  • Less than $10,000
  • Jan. 2015 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0

"They save a lot of time because they know what they are doing."

Dec 23, 2017
Administration Director, Retail Company
Anonymous
  • Retail
  • Atlanta, Georgia
  • 51-200 Employees
  • Survey Response

Order Processing for IT Company

  • Call Center Services
  • Less than $10,000
  • Jan. 2008 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.0
Willing to Refer
5.0

"They offer a good volume package for all the calls."

Nov 2, 2017
Executive, IT Firm
Anonymous
  • Other industries
  • Las Vegas, Nevada
  • 51-200 Employees
  • Survey Response

Order Processing for Mid-sized IT Firm

  • Call Center Services
  • Less than $10,000
  • Jan. 2008 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.0
Willing to Refer
5.0

"They offer a good volume package for all the calls."

Aug 12, 2017
Executive, IT Firm
Anonymous
  • Other industries
  • Las Vegas, Nevada
  • 51-200 Employees
  • Survey Response

Speedy and Helpful Staff

  • Call Center Services
  • Less than $10,000
5.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
5.0

"They’ve been great overall. I’m very happy with their speed and features."

Jun 22, 2017
Manager, Customer Service
Anonymous
  • Automotive
  • Livonia, Michigan
  • 501-1,000 Employees
  • Survey Response

Best Brand at a Great Cost

  • Call Center Services
  • Less than $10,000
5.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
5.0

"Call Experts is the best brand at a great cost and our problems have been solved."

Jun 22, 2017
Manager, Administration
Anonymous
  • Retail
  • Chattanooga, Tennessee
  • 51-200 Employees
  • Survey Response

Call Experts Provides a Better ROI

  • Call Center Services
  • $10,000 to $49,999
5.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
5.0

"I have picked up an additional 30% of customers."

Jun 22, 2017
Associate, Business Development
Anonymous
  • Advertising & marketing
  • Americus, Georgia
  • 1,001-5,000 Employees
  • Survey Response

Excellent Service, Knowledge and Efficiency

  • Call Center Services
  • Less than $10,000
4.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.0

"They are excellent and increase the efficiency and efficacy of our organization."

Jun 22, 2017
Associate, Customer Service
Anonymous
  • Other industries
  • Brea, California
  • 11-50 Employees
  • Survey Response

Call Answering Services for Utilities

  • Call Center Services
  • Less than $10,000
3.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
3.0

"I consider it an ok service, since we’ve had problems with call volume at times."

Jun 22, 2017
Manager, Customer Service
Anonymous
  • Utilities
  • Leander, Texas
  • 1,001-5,000 Employees
  • Survey Response

Easy to Use And Reliable Service

  • Call Center Services
  • Less than $10,000
4.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.0

"It allows me to communicate with customers in a remarkably more efficient and time saving manner."

Jun 22, 2017
Manager, IT
Anonymous
  • Other industries
  • North Conway, New Hampshire
  • 11-50 Employees
  • Survey Response

Dedicated Support Staff

  • Call Center Services
  • Less than $10,000
4.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.0

"Initially, it took some time to understand the business and domain but once the service and text were set up, it has been a smooth ride."

Jun 22, 2017
Manager, IT
Anonymous
  • Information technology
  • Arlington, Virginia
  • 201-500 Employees
  • Survey Response

Showing 1-10 of 16 Reviews

Locations (1)

1591 Savannah Hwy Charleston, SC, United States 29407

31 - 40

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