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Call Experts

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OPPORTUNITY IS CALLING...

Call Experts is a total Contact Center solution for all voice and electronic communications. Whether your organization needs complete call management, overflow call management, answering services, a help desk, order taking, or has any other telephone or messaging needs, we are here to make it all possible. Call Experts offers complete customization for all of your individual preferences. Check out our listing of most common services or industries for additional details.

Basic info

No free trial

  • Min project size
    Undisclosed
  • Hourly rate
    Undisclosed
  • Employees
    50 - 249
  • Locations
    Charleston, SC
  • Year founded
    Founded 1982

1 Locations

  • Charleston , SC

No have been added yet...

    Pricing Snapshot

    Min. project size Undisclosed
    Avg. hourly rate Undisclosed
    Rating for cost 0.8 /5

    What Clients Have Said

    Call Experts offers monthly billing for their services, with clients estimating annual costs under $1,000. They provide good value, saving clients significant time and money by handling inbound calls efficiently.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    < $10,000 based on 16 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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    Highly Rated Similar Providers

    Call Experts Review Insights

    Overall Review Rating

    4.4
    • Quality 0.9
    • Schedule 0.9
    • Cost 0.8
    • Willing to Refer 4.4

    Top Mentions

    Review Highlights

    • General Satisfaction with Service

      Overall, clients expressed satisfaction with the services provided by Call Experts. The general sentiment is positive, with clients feeling that their needs are well met.

    • Effective Transition from In-House to Outsourced

      Several reviews highlighted a smooth transition from handling services in-house to outsourcing with Call Experts. This has resulted in improved service quality and operational efficiency for clients.

    • Positive Long-Term Relationships

      Clients reported long-term engagements with Call Experts, with partnerships dating back to 2008. This indicates a strong, ongoing trust and satisfaction with the services provided over many years.

    • Pricing Structure

      Clients mentioned a straightforward monthly billing structure, which is appreciated for its simplicity and ease of management. This transparent pricing is a positive aspect for many businesses.

    • Room for Service Improvement

      Some clients pointed out areas for improvement, such as increasing the call rate and expanding the range of services offered. These suggestions indicate potential areas for growth and enhancement.

    • Reliable Service

      Clients consistently highlighted the reliability of Call Experts in meeting their service requirements. They are described as meeting goals and providing good service, contributing positively to client satisfaction.

    Call Experts Reviews

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    All Filters

    Customer Support for Retail Company

    • Call Center Services
    • Less than $10,000
    • Jan. 2015 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    "They save a lot of time because they know what they are doing."

    Administration Director, Retail Company
    Anonymous
    • Retail
    • Atlanta, Georgia
    • 51-200 Employees
    • Survey Response 

    Order Processing for IT Company

    • Call Center Services
    • Less than $10,000
    • Jan. 2008 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.0
    Willing to Refer
    5.0

    "They offer a good volume package for all the calls."

    Executive, IT Firm
    Anonymous
    • IT Services
    • Las Vegas, Nevada
    • 51-200 Employees
    • Survey Response 

    Order Processing for Mid-sized IT Firm

    • Call Center Services
    • Less than $10,000
    • Jan. 2008 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.0
    Willing to Refer
    5.0

    "They offer a good volume package for all the calls."

    Executive, IT Firm
    Anonymous
    • IT Services
    • Las Vegas, Nevada
    • 51-200 Employees
    • Survey Response 

    Speedy and Helpful Staff

    • Call Center Services
    • Less than $10,000
    5.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "They’ve been great overall. I’m very happy with their speed and features."

    Manager, Customer Service
    Anonymous
    • Automotive
    • Livonia, Michigan
    • 501-1,000 Employees
    • Survey Response 

    Best Brand at a Great Cost

    • Call Center Services
    • Less than $10,000
    5.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "Call Experts is the best brand at a great cost and our problems have been solved."

    Manager, Administration
    Anonymous
    • Retail
    • Chattanooga, Tennessee
    • 51-200 Employees
    • Survey Response 

    Call Experts Provides a Better ROI

    • Call Center Services
    • $10,000 to $49,999
    5.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "I have picked up an additional 30% of customers."

    Associate, Business Development
    Anonymous
    • Advertising & marketing
    • Americus, Georgia
    • 1,001-5,000 Employees
    • Survey Response 

    Excellent Service, Knowledge and Efficiency

    • Call Center Services
    • Less than $10,000
    4.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.0

    "They are excellent and increase the efficiency and efficacy of our organization."

    Associate, Customer Service
    Anonymous
    • Nonprofit
    • Brea, California
    • 11-50 Employees
    • Survey Response 

    Call Answering Services for Utilities

    • Call Center Services
    • Less than $10,000
    3.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    3.0

    "I consider it an ok service, since we’ve had problems with call volume at times."

    Manager, Customer Service
    Anonymous
    • Utilities
    • Leander, Texas
    • 1,001-5,000 Employees
    • Survey Response 

    Easy to Use And Reliable Service

    • Call Center Services
    • Less than $10,000
    4.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.0

    "It allows me to communicate with customers in a remarkably more efficient and time saving manner."

    Manager, IT
    Anonymous
    • Other Industry
    • North Conway, New Hampshire
    • 11-50 Employees
    • Survey Response 

    Dedicated Support Staff

    • Call Center Services
    • Less than $10,000
    4.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.0

    "Initially, it took some time to understand the business and domain but once the service and text were set up, it has been a smooth ride."

    Manager, IT
    Anonymous
    • Information technology
    • Arlington, Virginia
    • 201-500 Employees
    • Survey Response 

    Locations (1)

    31 - 40

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