ModSquad

BACKGROUND

Please describe your company and position.

I am the Manager, Customer Service of an ecommerce company 

Describe what your company does in a single sentence.

Wholesaler of Slipper and bags

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ModSquad to accomplish?

• Handle all Consumer inquiries

SOLUTION

How did you find ModSquad?

• Referral

Why did you select ModSquad over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from ModSquad were assigned to this project?

20+

Describe the scope of work in detail. Please include a summary of key deliverables.

* answer calls * respond to emails all in a timely manner

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

low abandonment rate customer satisfaction

Describe their project management. Did they deliver items on time? How did they respond to your needs?

impressed with all of it

What was your primary form of communication with ModSquad?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed by their agility to ramp up and down just good people

Are there any areas for improvement or something ModSquad could have done differently?

some compliance issues that could have been communicated better