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Working Solutions

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Better Customer Experience.

Working Solutions is an on-demand business process outsourcer providing multichannel CX services, including customer service, sales support, and business continuity.

Working Solutions taps into a vast network of enthusiastic brand associates across the United States and Canada. Our flexible business model enables us to provide customer service on several levels–from everyday business to unexpected events to long-range projects.

  • Min project size
    Undisclosed
  • Hourly rate
    Undisclosed
  • Employees
    250 - 999
  • Locations
    Dallas, TX
  • Year founded
    Founded 1996

1 Locations

  • Dallas , TX

Service Lines
Customer Service Outsourcing
100%
Select Focus Area
Customer Service Outsourcing
Phone Support Services
70%
Chat Support Services
10%
Email Support Services
10%
Order Processing & Taking
10%
Industries
Financial services
20%
Hospitality & leisure
20%
Medical
20%
Automotive
15%
Other industries
15%
Consumer products & services
10%
Clients
Enterprise (>$1B)
60%
Midmarket ($10M - $1B)
40%

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Our Story

Founded in 1996, Working Solutions was built on the belief that work should fit people’s lives, not the other way around. What began as founder and CEO Kim Houlne working from home during pregnancy grew into one of the first virtual workforce companies in history. Today, our network of 150,000+ independent contractors delivers flexible, human-centered customer experiences powered by innovation, empathy, and choice.

What Sets Us Apart

Pioneer in Remote Work

Working Solutions helped shape the gig economy as one of the first virtual workforce companies, leading the way in flexible, work-from-home opportunities since 1996.

Human-Centered Approach

We put people first, creating meaningful experiences for both our clients and independent contractors through empathy, flexibility, and support.

Proven Expertise at Scale

Backed by a network of 150,000+ independent contractors and industry experts, we deliver high-quality customer experiences for some of the world’s leading brands.

Quick Facts

30 years in business

Tools and Technology

Monday.com
Microsoft PowerPoint
Power BI
Salesforce
HubSpot
Canva
Adobe Creative Cloud
SendGrid
Microsoft Teams
SharePoint
Frame.io
Microsoft Excel

Commonly Asked Questions

Outsourcing lets you scale customer support quickly, reduce costs and access trained professionals who deliver consistent, high-quality service. This is all done without the burden of recruiting and managing a large internal team.

Quality is at the heart of everything we do. Our agents undergo rigorous training, not just at the start but continuously, to keep up with the latest service-excellence standards. Plus, we have a robust, quality-assurance process in place, including regular monitoring and feedback sessions, to ensure that every customer interaction meets high standards.

Working Solutions adheres to technical standards for data protection, including Payment Card Industry Data Security Standard (PCI DSS) Level 1 security for transactions and HIPAA compliance for healthcare. Our documented and auditable policies, procedures and processes protect the physical security of data. Encryption and monitoring safeguard data in transit. Rigorous policies, procedures and processes ensure all physical and transmitted data are secure.

Yes. We partner with brands across industries to create customized CX solutions tailored to each client’s goals, customers, and support needs. From retail and travel to healthcare and financial services, our flexible workforce and experienced team help deliver personalized, high-quality customer experiences at scale.

Our virtual business model delivers services that cost about a fourth less than regular, call-center operations. This is because clients are only billed for productive time, clocked down to the minute. Traditional providers with employee agents charge clients for their idle time, overtime and breaks. We handle the same volume as call centers with about 20%-25% fewer agents as a result. In addition, no company with an employee CX model can flex up and down as fast and efficiently as we can with an on-demand workforce.

Locations (1)

19111 North Dallas Pkwy Suite 180 Dallas, TX, United States 75287

50 - 75

Contact Working Solutions

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