Top Customer Support Services in the United States
15 Leaders 15 Contenders
1,005 Companies
List of the Top United States Customer Support Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Serves United StatesServices provided
25% Customer Service Outsourcing20% Call Center Services15% Back Office Outsourcing +4 services10% Content Moderation Services10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)10% Sales OutsourcingSee all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
Reviews mention Great team
Clients consistently praise Hugo for their exceptional team, highlighting their effective communication, timely execution, and adaptability. One client noted that Hugo's ability to assemble a proficient team of customer support specialists greatly enhanced their operations. The overall sentiment reflects a strong appreciation for Hugo's commitment to transforming customer support and their role as a strategic partner, demonstrating that they are more than just a service provider.-
Customer Support for FinTech Organization
5.0 Aug 23, 2023Hugo demonstrated exceptional proficiency in assembling a team of customer support specialists, showcasing an impressive knack for identifying and enlisting professionals with profound expertise in providing assistance. Their dedication to delivering precise and influential customer support was evident in the caliber of support specialists they curated.
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11 of 12 Customer Service Outsourcing reviews are 5 stars$50,000 – $199,999 avg. project costRead 12 ReviewsCustomer Service Outsourcing PROJECT HIGHLIGHT
CX Outsourcing for Financial Services Firm
5.0 — Hugo Inc. provides CX outsourcing services for a financial services firm. They support the client's expansion to key markets, streamline their partner onboarding process, and execute a customer Read moreWas this helpful?
Industry Experience
Hugo Inc. has garnered positive feedback across various industries, particularly in Financial Services, eCommerce, and Gaming. Clients highlight their expertise in customer support, operational efficiency, and integration capabilities. In Financial Services, they have improved customer satisfaction and reduced churn through proactive management. The eCommerce sector praises their back-office support and supplier vetting, while Gaming clients commend their community management and content development. Overall, Hugo Inc. is well-suited for businesses seeking effective customer engagement and operational optimization.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming MediaWas this helpful?
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$5,000+< $25 / hr1,000 - 9,999Serves United StatesServices provided
50% Customer Service Outsourcing20% Call Center Services10% Back Office Outsourcing +2 services10% Content Moderation Services10% Data Annotation ServicesSee all 47 projectsHelpware CX is a company specializing in Customer Service BPO and Outsourced Customer Support, offering remote customer care and call center solutions. According to client reviews, Helpware is consistently praised for their professionalism, customization, and seamless integration with clients' systems. Approximately 100% of the reviews highlight satisfaction with their service quality, meeting deadlines, and alignment with company values.
Reviews mention Knowledgeable
Clients consistently express high satisfaction with Helpware's knowledgeable team, noting their ability to effectively support diverse customer needs. One client highlighted an agent's impressive product knowledge and interpersonal skills, which significantly enhanced customer interactions. Additionally, the seamless collaboration and responsiveness of Helpware's leadership and agents were commended, fostering a strong partnership. Overall, the sentiment regarding Helpware's expertise is overwhelmingly positive, indicating they are a reliable choice for projects requiring knowledgeable support.-
Customer Support for Custom Meal Service Provider
5.0 Feb 4, 2022His knowledge of our product and his interpersonal skills have made him a huge asset to our team as we can trust him with responding to our customers while we focus on equally high priority tasks.
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0 of 1 reviews is 5 starsUnknown avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
Recent client feedback on Helpware CX highlights their effective marketing support, particularly in customer research, resulting in the acquisition of six new customers. Clients commend the company's fast project management and responsive communication. One reviewer noted choosing Helpware CX for their value and expressed satisfaction with the overall engagement, stating there were no areas for improvement. The sentiment reflects a strong positive experience with Helpware CX's services over the past six months.Was this helpful?
3 of 3 Customer Service Outsourcing reviews are 5 stars$200,000 – $999,999 avg. project costRead 3 ReviewsCustomer Service Outsourcing PROJECT HIGHLIGHT
Call Center Services for Hotel Booking Software Company
5.0 — Helpware provided call center services for a hotel booking software company. The team implemented a 24/7 multi-lingual support center solution and provided the client with agents. Read moreWas this helpful?
More responsive than most other service providers
Get in TouchHelpware CX is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
UndisclosedUndisclosed1,000 - 9,999Serves United StatesServices provided
35% Customer Service Outsourcing35% Data Annotation Services30% Generative AISee all 37 projectsMindy Support is a Customer Support Outsourcing company providing multilingual call center solutions and customer care outsourcing services across Europe. Reviews highlight their strong project management capabilities and high-quality service, with 100% of clients appreciating their timely delivery and effective communication. Some feedback suggests room for improvement in language support and staff training.
1 of 3 Customer Service Outsourcing reviews are 5 starsUnknown avg. project costRead 3 ReviewsCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Service Outsourcing for Home Technology Retailer
4.0 — Mindy Support provides customer service support for a home technology retailer's Dutch customers via the service hotline. The team answers incoming calls, clarifies customers' requests, and Read moreWas this helpful?
Industry Experience
Mindy Support has demonstrated expertise across various industries, including Beauty, Automotive, eCommerce, and Healthcare. Feedback highlights strengths in multilingual customer support, operational efficiency, and adaptability to client needs. The overall sentiment reflects strong performance, particularly in enhancing customer experience and service quality. Clients commend Mindy Support for their responsiveness and commitment to continuous improvement, making them a suitable partner for businesses in these sectors seeking reliable support services.
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Healthcare Beauty & Cosmetics Automotive eCommerce Manufacturing IT Services Engineering Software Research Arts, entertainment & music Financial services Utilities Gaming Other Industry Construction Advertising & marketing Beauty Information technologyWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive Mindy Support as offering good value for money, often highlighting their competitive pricing and quality of service. For instance, one client noted that Mindy Support's rates were favorable compared to competitors, stating, "good value for cost." Another client emphasized their satisfaction with the balance between cost and quality, mentioning, "Mindy showed an excellent balance between cost and quality of annotation." Overall, the sentiment reflects a positive assessment of cost-effectiveness and quality in delivering services.Was this helpful?
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UndisclosedUndisclosed250 - 999Portland, OR
Services provided
20% Customer Service Outsourcing80% Call Center ServicesSee all 7 projectsRuby is a virtual receptionist service specializing in managing call operations for legal firms and similar businesses. Reviews highlight the company's professionalism and high-quality customer service, with 100% positive feedback regarding their ability to handle calls effectively and professionally. Clients appreciate the cost-effectiveness and seamless integration into their workflows, noting the exceptional call quality and supportive customer service.
Reviews mention High-quality work
Clients consistently praise Ruby for delivering high-quality work, particularly highlighting their excellent call quality and customer support. One client noted that Ruby saves them $1,000 to $2,000 monthly, emphasizing the value of their services. The overall sentiment reflects satisfaction with Ruby's performance, as clients describe their experiences positively, stating it was a 'nice experience' and recognizing their strengths in communication and service delivery.-
Answering & Customer Services for Advertising Firm
4.5 Aug 12, 2017They offer good call quality and customer service.
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Industry Experience
Ruby Receptionists has demonstrated expertise primarily within the Legal and Financial Services industries, receiving positive feedback for their professionalism, call quality, and customer support. Clients from the Legal sector noted the significant impact of live receptionists on their business image and client interactions, while those in Financial Services appreciated the cost savings and efficiency improvements. Overall sentiment is highly favorable, particularly in Legal, where they are seen as integral to operational success.
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Legal Arts, entertainment & music Manufacturing Financial services Energy & natural resources Advertising & marketingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight Ruby Receptionists' affordability and exceptional value for money. One attorney noted spending under $300 per month for a service that significantly enhanced professionalism, while another client emphasized saving $1,000 to $2,000 monthly due to the efficiency of their services. Overall, the sentiment is overwhelmingly positive, with clients praising the quality of service relative to costs and expressing satisfaction with their long-term engagements.Was this helpful?
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$5,000+Undisclosed1,000 - 9,999Mahwah, NJ
Services provided
15% Customer Service Outsourcing50% Call Center Services25% Back Office Outsourcing +1 service10% Sales OutsourcingSee all 17 projectsDialAmerica is a business process outsourcing company specializing in outbound and inbound call services, customer support, and lead generation. Reviewers consistently highlight the company's efficiency, professionalism, and ability to meet deadlines, with approximately 90% of feedback being positive. DialAmerica's strengths include quality service, strong team collaboration, and significant cost savings for clients, although there is room for improvement in reporting and pricing.
Reviews mention Puts the customer first
DialAmerica consistently prioritizes customer satisfaction, as evidenced by multiple clients highlighting their promptness in addressing inquiries and providing support. One client noted, "Whenever we have questions, they answer the questions very promptly," underscoring their commitment to effective communication. Additionally, clients appreciate the company's ability to save them time and money, with one stating they save approximately $80 monthly. Overall, feedback reflects a strong sentiment of satisfaction regarding customer service.-
Customer Phone Support for Retail Company
5.0 Aug 12, 2017Definitely their customer service. Honestly nothing - they seem perfect.
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Industry Experience
DialAmerica has demonstrated strong expertise across multiple industries, including utilities, real estate, financial services, and manufacturing. Clients appreciate their efficient customer service, adept lead generation, and ability to scale operations effectively. The overall sentiment is highly positive, with notable strengths in organization, responsiveness, and quality of service. For potential clients in these sectors, DialAmerica is well-suited for projects requiring outbound calling, customer support, and lead generation services.
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IT Services Transportation Nonprofit Human Resources Utilities Real estate Manufacturing Other Industry Hospitality & leisure Retail Financial services HealthcareWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally express satisfaction with DialAmerica's pricing and value for money. For instance, one client highlighted significant savings of $25,000 monthly, emphasizing the efficiency and quality of service, while another noted a cost-effective structure that allowed for scalable project growth. However, some feedback suggested that pricing could be improved, indicating a desire for more competitive packages. Overall, the sentiment reflects a strong appreciation for the ROI and service quality relative to the costs incurred.Was this helpful?
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New York City, New York (3) Santa Clara, California (2) Los Angeles, California (2) Rosemead, California (1) Johnson City, Tennessee (1) Oklahoma City, Oklahoma (1) Washington, District of Columbia (1) Tifton, Georgia (1) Denver, Colorado (1) Yakima, Washington (1) Pittsburgh, Pennsylvania (1) Ashburn, Virginia (1) Boardman, Oregon (1)Was this helpful?
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Featured
What are Featured Providers?
$1,000+Undisclosed250 - 999Serves United StatesServices provided
55% Customer Service Outsourcing15% Data Annotation Services10% Back Office Outsourcing +2 services10% Call Center Services10% Content Moderation ServicesSee all 68 projectsTop Customer Service is a distinguished provider of Customer Support Outsourcing services, praised for its professionalism and effectiveness across diverse industries. With 100% of reviews highlighting improved response times and customer satisfaction, their call center solutions seamlessly integrate with client operations. Over 70% of reviewers commend their ability to reflect brand values and ensure consistent communication, underscoring their role as a reliable Customer Service BPO.
Reviews mention Great project management
The reviews reflect a strong sentiment regarding the project management capabilities of Top Customer Service. Clients consistently praised their excellent communication, timely delivery, and responsiveness to needs. For instance, one client noted, 'The project management was organized and reliable,' while another highlighted, 'They communicated clearly, provided updates, and handled customer requests promptly.' Overall, clients felt well-supported and appreciated the professionalism exhibited throughout their projects.-
Customer Support & VA Services for Consulting Company
5.0 Dec 10, 2025Project management was excellent. Tasks were delivered on time, and often ahead of schedule. Their team maintained regular communication and gave updates whenever needed. They showed flexibility when priorities shifted and were quick to respond whenever we had urgent requests.
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Customer Support for Tree Care & Landscaping Company
5.0 Dec 22, 2025Project management was excellent they delivered what was promised on schedule and were quick to adapt to our feedback.
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Customer Service Outsourcing for Towing Company
5.0 Dec 22, 2025Their project management was organized and reliable. Deliverables were completed on time, and the team responded quickly and professionally to all of our needs. Communication was clear, and they were always ready to make adjustments based on our feedback.
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Customer Service Outsourcing for Daycare Center
5.0 Feb 16, 2026The project management was excellent. Top Customer Service kept us updated regularly and delivered all services on schedule. They communicated well and adapted quickly to our needs.
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Customer Support for Truck Repair & Maintenance Company
5.0 Feb 16, 2026The project management was strong. Top Customer Service delivered all aspects of the support services on schedule and kept communication clear from start to finish. They were responsive and easy to work with.
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16 of 16 reviews are 5 stars9 new reviews for Customer Service Outsourcing services$50,000 – $199,999 avg. project costRead 16 Recent ReviewsReviewed 16 times in the past 6 months
Recent feedback for Top Customer Service reflects a strong overall sentiment, with clients praising their professionalism and responsiveness. Notable improvements include faster response times, reduced missed inquiries, and enhanced customer satisfaction across various sectors, including digital marketing and legal services. Clients appreciated the team's ability to align with their brand voice and values, effectively managing communications and inquiries. Suggestions for improvement were minimal, focusing primarily on proactive strategy recommendations.Was this helpful?
25 of 25 Customer Service Outsourcing reviews are 5 stars16 new reviews for Customer Service Outsourcing in past 6 months$50,000 – $199,999 avg. project costRead 25 ReviewsCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Service & Back-Office Support for Protection Agency
5.0 — Top Customer Service provides ongoing customer support and proctoring services for an environmental protection agency. The team assists with the Section 608 support for the client's students. Read moreWas this helpful?
More responsive than most other service providers
Get in TouchTop Customer Service is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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UndisclosedUndisclosed10 - 49Spokane, WA
Services provided
50% Customer Service Outsourcing50% Call Center ServicesSee all 19 projectsSound Telecom is a business process outsourcing company specializing in call handling and communication services. Reviews indicate a generally positive experience, with clients appreciating their quick response time and professionalism. About 67% of the reviews highlight strengths such as expertise and efficiency, while some suggest potential improvement in customer service and cost management.
Reviews mention Professional
Clients highlight Sound Telecom's professionalism as a key strength, noting their quick response times and effective call handling. One client remarked, 'They are very quick to respond, we are very happy with their services and recommend them to any company.' Overall, the sentiment regarding professionalism is highly positive, with clients appreciating the ability to focus on their core business activities thanks to Sound Telecom's reliable support.-
Answering Services for Education Service
5.0 Aug 12, 2017The takeaway we get from this experience is by answering our needed calls and providing the service they do, we are better equipped to focus on our business presence. Professionalism is highlighted as their strength.
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Industry Experience
Sound Telecom has garnered positive feedback across various industries, including Business Services, Real Estate, Arts, Entertainment & Music, Media, Hospitality & Leisure, Telecommunications, Financial Services, Manufacturing, Information Technology, and Healthcare. Clients appreciate their quick responsiveness, professionalism, and ability to provide essential support, particularly in managing inbound calls. Overall sentiment reflects satisfaction with their services, especially in enhancing operational efficiency and client interactions, making them a suitable partner for businesses seeking reliable outsourcing solutions.
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Other industries Real estate Arts, entertainment & music Media Hospitality & leisure Telecommunications Financial services Manufacturing IT Services Business services Information technology HealthcareWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive Sound Telecom's pricing as reasonable given the value provided. One client noted a flat rate of $500 per week, which they found satisfactory for the service received, while another mentioned they were pleased with the monthly costs and the quality of service. Although some reviews suggested potential areas for cost improvement, overall sentiment indicates that clients feel they receive good value for their investment, particularly in enhancing customer service and operational efficiency.Was this helpful?
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Cabot, Arkansas (1) Orlando, Florida (1) Vero Beach, Florida (1) Thomasville, Georgia (1) Chesterfield, Missouri (1) Irving, Texas (1) Plano, Texas (1) Waxahachie, Texas (1) Indianapolis, Indiana (1) Newark, New Jersey (1) Paterson, New Jersey (1) Brooklyn, New York (1) Lebanon, Ohio (1) Sacramento, California (1) Sparks, Nevada (1) Phoenix, Arizona (1) Manassas, Virginia (1) Virginia Beach, Virginia (1) Ozark, Alabama (1)Was this helpful?
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$10,000+< $25 / hr1,000 - 9,999Cambridge, MA
Services provided
70% Customer Service Outsourcing30% Call Center ServicesSee all 10 projectsPeak Support is a Customer Service BPO specializing in managing customer support operations for diverse industries. The company consistently earns high praise, maintaining a CSAT score above 4.8 from 100% of reviewers while demonstrating strong project management and seamless integration with client teams, offering reliable and proactive customer support services across email, chat, and phone channels.
2 of 2 Customer Service Outsourcing reviews are 5 stars1 new review for Customer Service Outsourcing in past 6 monthsUnknown avg. project costRead 2 ReviewsCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Service Outsourcing for Subscription Box Company
5.0 — Peak Support provides customer support services for a subscription box company. They handle the client's customer support across email, chat, and phone, including member inquiries, and issue Read moreWas this helpful?
Industry Experience
Peak Support has demonstrated significant expertise across various industries, particularly eCommerce, retail, and home services. In eCommerce, they excel at managing customer support operations, ensuring high CSAT scores and efficient ticket handling. Their work in home services showcases their ability to streamline operations and improve engagement. Overall, feedback indicates a strong sentiment of reliability and flexibility, making them a suitable choice for businesses seeking quality customer support in fast-paced environments.
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Consumer Products Business services Healthcare Home Services eCommerce Other industries RetailWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight Peak Support's competitive pricing and strong value for money. Feedback indicates that their services align well with budgetary constraints while delivering high-quality outcomes. For instance, one client noted, "good value for cost," while another emphasized achieving a 70% resolution rate, significantly enhancing operational efficiency. Overall, the sentiment reflects satisfaction with the balance of cost versus service quality, making them a preferred choice for various businesses.Was this helpful?
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$25,000+Undisclosed250 - 999Orem, UT
Services provided
19% Customer Service Outsourcing45% Call Center Services36% Sales OutsourcingSee all 1 projectsSqueeze is a content and lead management company specializing in creating and remarketing valuable content for the home inspection and real estate service industries. The feedback is overwhelmingly positive, with long-term client satisfaction and an expected three-to-four-fold return on investment. Clients appreciate their consultative approach and effective project management.
Industry Experience
Squeeze Media has demonstrated expertise primarily within the financial services industry, specifically in commercial insurance. Their strengths lie in content creation and remarketing strategies, successfully revitalizing inactive leads through consultative engagement. The overall sentiment from clients highlights satisfaction with project management, communication, and return on investment. Squeeze Media's collaborative approach is particularly praised, making them a suitable partner for organizations seeking tailored marketing solutions in the financial services sector and possibly adjacent industries.
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Financial servicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive Squeeze Media's services as a good value for money, with one client noting a three- to four-to-one return on their $200,000 investment over eight years. They appreciate the consultative approach and effective project management, which fosters collaboration and minimizes complaints. Overall, the sentiment is positive, highlighting long-term partnerships and satisfaction with the outcomes achieved through their services.Was this helpful?
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UndisclosedUndisclosed50 - 249Nesconset, NY
Services provided
20% Customer Service Outsourcing60% Call Center Services20% Sales OutsourcingSee all 18 projectsAnswering Legal is a specialized answering service company catering primarily to legal professionals. The reviews highlight their professionalism, seamless phone answering services, and 24/7 availability, with around 90% of reviewers praising their exceptional call management and client interaction capabilities. Clients appreciate the team's intelligence and ability to present a professional image, with some noting a nearly imperceptible difference between the service and in-office receptionists. A few reviews mention minor issues, such as occasional voicemail delays during peak times, yet overall satisfaction remains high.
Reviews mention Professional
The overall sentiment regarding professionalism at Answering Legal is overwhelmingly positive. Clients consistently highlight the courteous and intelligent nature of the staff, with one noting they 'sound very professional' and another emphasizing the seamless interaction that makes callers believe they are speaking to an in-office employee. Rapid issue resolution and a high level of customer service are frequently praised, with clients expressing satisfaction in their ongoing relationships, often describing the team as 'responsive,' 'fair,' and 'timely.'-
Clerical Support & Call Services for Criminal Defense Firm
5.0 Jun 4, 2020The staff is professional and provides a high level of customer service. Every time I’ve had to reach out to them, things have been resolved quickly, and I don’t have to reach out to them often. Everything runs smoothly.
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24/7 Call Services for Criminal Defense & Family Law Firm
5.0 Jun 3, 2020People have told me that they sound very professional. Even other attorneys can’t tell that the person answering the phones isn’t an in-office employee. Their professionalism and specialization in the legal industry make them stand out.
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Answering Services for Criminal Defense Firm
5.0 May 1, 2020They’re very professional and friendly. They’re responsive, fair, and timely. I reached out to them, and they offered to give me a discount on their services. I really appreciated that.
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Call Handling Services for Sole Practice Immigration Firm
5.0 May 15, 2020Since I’ve started using their services, I feel as though I offer a more professional public face to my clients. I hear about other attorneys in my business using services like Answering Legal, and I think they’re getting a less professional product, because I often hear them complain about it. With Answering Legal, I feel I’m getting the best answering service available. They’re super professional, and when I compare the cost of the service to the value I get, it’s well worth it.
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Industry Experience
Answering Legal has garnered positive feedback primarily from the legal industry, with a strong presence in criminal defense, family law, consumer bankruptcy, and immigration law. Clients commend their professionalism, responsiveness, and ability to handle calls seamlessly, often making it difficult for callers to distinguish them from in-office staff. The overall sentiment is overwhelmingly favorable, highlighting their impact on client acquisition and retention, as well as their effective communication and operational flexibility. This makes them an ideal choice for legal practitioners seeking reliable answering services.
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LegalWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Overall, clients express satisfaction with Answering Legal's value for money, noting that the services provided justify their costs. For instance, one client mentioned spending around $25,000 annually, indicating flexibility in pricing based on call volume. Another client highlighted a monthly investment of $450, emphasizing that even a single new client can offset the cost. The general sentiment reflects that clients perceive the service as a valuable investment that enhances professionalism and client retention, with many recommending a trial to gauge fit.Was this helpful?
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$50,000+$25 - $49 / hr250 - 999Salisbury, NC
Services provided
40% Customer Service Outsourcing35% Call Center Services10% Back Office Outsourcing +2 services10% Business Consulting5% HR ConsultingSee all 6 projectsGCS Agents is a versatile company that specializes in call center management, training, and back-office services. Client reviews highlight their professionalism and high-performance metrics, with 100% of reviewers noting their effective communication and tailored solutions. They have successfully managed a significant number of inbound calls and customer interactions, saving clients substantial time and costs. GCS Agents are praised for their comprehensive services and strong client relationships, with minimal areas for improvement suggested.
Reviews mention Customized support
Clients have expressed high satisfaction with GCS Agents' customized support, highlighting their ability to listen and tailor solutions to specific challenges. One client noted that GCS Agents provided robust training materials and ongoing communication, which contributed to improved customer satisfaction and quality scores. The personalized approach was praised for making a significant impact, with no areas for improvement identified by the client. Overall, the sentiment towards their customized support is overwhelmingly positive.-
Corporate Training for Electric Utility Company
5.0 Feb 18, 2020I would highlight their ability to really listen to the client and construct a tailored solution. They put together exactly what we needed. Be very open about what your needs are. They’re able to extrapolate their core concepts to address your specific challenges.
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Industry Experience
GCS Agents has demonstrated expertise across various industries, including utilities, information technology, energy & natural resources, advertising & marketing, and other sectors. Clients appreciate their tailored training programs that enhance customer service and efficiency, particularly in improving communication skills and empathy. Overall sentiment is highly positive, with notable strengths in project management, responsiveness, and maintaining high performance metrics. Potential clients in these industries can expect reliable partnerships focused on operational excellence and customer satisfaction.
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Utilities Advertising & marketing Information technology Energy & natural resources IT Services TransportationWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive GCS Agents as offering high value for money, with significant investments ranging from $17,000 to over $30 million annually. Notably, one client highlighted a $10,000 monthly savings attributed to their services, while another emphasized the effectiveness of their tailored training solutions. Overall sentiment reflects satisfaction with communication, project management, and the ability to meet specific needs, although some clients suggested improvements in transparency regarding costs.Was this helpful?
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UndisclosedUndisclosed50 - 249Spring, TX
Services provided
40% Customer Service Outsourcing25% Back Office Outsourcing25% Call Center Services +1 service10% Sales OutsourcingSee all 4 projectsWestpark Communications is a professional call answering and customer service center based in Houston, offering services such as warranty support, tech support, and data entry. With 75% of reviews highlighting effective communication and attentive service, the company is noted for its family-like treatment of clients and ability to enhance revenue. While they excel in communication and reliability, some reviewers mentioned the need for improved agent training due to turnover.
Reviews mention Detail-oriented
Clients have highlighted Westpark Communications' exceptional attention to detail, emphasizing their thorough approach in setting up call structures and scripts. One client noted, 'They assist us in setting up our call structure and script so that it’s better than it’s ever been,' showcasing their meticulous work. The overall sentiment is overwhelmingly positive, with clients expressing satisfaction and appreciation for the personalized service and dedication demonstrated by the team.-
Call Center Support for Real Estate Company
5.0 May 4, 2020What did you find most impressive about this company? Attention to detail and people who really care.
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Industry Experience
Westpark Communications has received positive feedback across various industries, including real estate, consumer products, and other sectors. Clients commend their professionalism, attention to detail, and effective communication, highlighting improvements in call handling and customer service. Their expertise in call answering and back-office support has significantly boosted revenue and operational efficiency. Overall, they are particularly well-suited for companies seeking reliable customer support and enhanced operational processes.
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Consumer Products Real estateWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have consistently praised Westpark Communications for their excellent value for money, noting that their pricing is reasonable compared to competitors. One client mentioned, 'the pricing was reasonable compared to the other call center,' while another highlighted savings of approximately $500 monthly. Overall, feedback indicates that the services provided lead to increased efficiency and revenue, confirming the company's strong cost-effectiveness and commitment to client satisfaction.Was this helpful?
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$1,000+< $25 / hr250 - 999Walnut, CA
Services provided
75% Customer Service Outsourcing25% Call Center ServicesSee all 1 projectsHelplama specializes in Customer Support Outsourcing, providing a team of trained agents handling customer inquiries across various channels such as emails, live chat, phone, and social media. Reviews highlight their exceptional organizational skills, rapid response times, and consistent quality, leading to significant improvements in customer satisfaction metrics for clients. Their ability to retain skilled agents ensures continuity and expertise in managing customer care operations.
1 of 1 Customer Service Outsourcing reviews are 5 stars$50,000 – $199,999 avg. project costRead 1 ReviewCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Support BPO for Digital Consumer Products Co
5.0 — A digital consumer products company for customer service BPO. They source the client with customer support agents and train them to handle emails, live chat, phone, and social media inquiries. Read moreWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed satisfaction with Helplama's overall cost-effectiveness and value for money. One CEO noted a significant improvement in customer service metrics and praised the company's organized processes and long-term agent retention, suggesting a strong return on investment. The feedback indicates that Helplama meets client needs efficiently, with no reported areas for improvement, highlighting their competitive pricing relative to the quality of service provided.Was this helpful?
See All Locations (2)Walnut, CA
340 S Lemon Ave Walnut
Walnut, CA 917892 - 5
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$1,000+$25 - $49 / hr250 - 999Ocala, FL
Services provided
60% Customer Service Outsourcing20% Call Center Services10% Back Office Outsourcing +1 service10% Sales OutsourcingSee all 1 projectsAnsafone Contact Centers is a call center service provider with significant national capabilities, specializing in supporting both English and Spanish-speaking populations. The company received overwhelmingly positive feedback, with praises for their skilled representatives and flexibility in accommodating changing needs. Approximately 90% of the reviews highlighted their strong project management and responsiveness.
Industry Experience
Ansafone Contact Centers has demonstrated strong capabilities in the government sector, particularly in emergency response scenarios. Their expertise in managing call centers for FEMA's hurricane relief efforts highlighted their strengths in scalability, bilingual support, and adaptability to dynamic environments. Clients noted their responsiveness and flexibility in meeting changing demands, contributing positively to project outcomes. Overall, the sentiment within the government industry is highly favorable, positioning Ansafone as a reliable partner for similar initiatives.
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GovernmentWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients commend Ansafone Contact Centers for their effective service delivery, noting that their skilled representatives provided excellent support during critical projects, such as hurricane relief efforts. While specific costs were not detailed, one client mentioned an investment exceeding $1,000,000, reflecting a substantial commitment. Overall, the feedback indicates a favorable perception of the company's value for money, with clients appreciating their flexibility and responsiveness, despite minor suggestions for improved communication on expectations.Was this helpful?
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UndisclosedUndisclosed250 - 999Houston, TX
Services provided
40% Customer Service Outsourcing40% Call Center Services20% Back Office OutsourcingSee all 6 projectsOnQ Global is a prominent provider of Customer Service BPO and Call Center Outsourcing solutions. Reviews indicate that approximately 95% of feedback is positive, highlighting their impressive work quality, efficient project management, and exceptional leadership. Clients appreciate their flexibility, with over 80% noting their ability to adapt processes and exceed expectations, particularly in customer support and revenue cycle management.
Reviews mention Collaborative
Client feedback highlights a strong sentiment of collaboration with OnQ Global, emphasizing their role as an extension of the client's team. The president of PBS Radiology noted the team's effective onboarding process and responsiveness to feedback, which fostered a seamless integration. Communication through platforms like Microsoft Teams and SharePoint was praised, with the client appreciating the commitment to excellence and the collaborative culture. Overall, the partnership is characterized by transparency and mutual support, contributing significantly to the client's operational success.-
Call Center & Back Office Services for Radiology Co
5.0 Aug 15, 2025The team has been great. We've known them for a number of years, and the onboarding process has been really solid. I will say that any time there's feedback, everybody's very receptive and willing to help. There are a lot of processes in place for QA as well, and we have never had an instance where we have not been able to incorporate them into our team. And that has been really important because we're an extension of our clients' practices, and they're an extension of us and our team. And so the onboarding practices were very smooth due to commitment on both sides. The team delivers work on time and within budget. They communicate well and are eager to please clients. The partnership is great; they have been a key part of our growth. We collaborate through Microsoft Teams and SharePoint. Keep the lines of communication open. Be crisp and clear with your team on who has accountability and ownership over the process. So, for example, if outsourcing the customer service function, be very clear who owns that internally and make sure your teams understand that it’s a partnership. It's now their responsibility; they are an extension of you. If there’s an area of concern, bring it up in a transparent and collaborative way. Being transparent, direct, and clear, and doing so collaboratively, has been wonderful for the working relationship on both sides.
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3 of 3 Customer Service Outsourcing reviews are 5 stars3 new reviews for Customer Service Outsourcing in past 6 months$1,000,000 – $9,999,999 avg. project costRead 3 ReviewsCustomer Service Outsourcing PROJECT HIGHLIGHT
BPO & Back-Office Outsourcing for Medical Equipment Company
5.0 — OnQ Global provides BPO outsourcing services for a medical equipment company. The team offers data entry services, takes inbound phone calls, and follows up with insurance payers via phone. Read moreWas this helpful?
Industry Experience
OnQ Global has demonstrated strong expertise in the medical industry, particularly in revenue cycle management and customer service for radiology practices. Clients praised their responsiveness, quality of service, and effective project management. Key strengths include their ability to scale operations, provide analytics solutions, and integrate seamlessly into client teams. Overall, feedback indicates a high level of satisfaction, making OnQ Global a suitable partner for organizations in the healthcare sector seeking reliable BPO services.
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UndisclosedUndisclosed250 - 999Chicago, IL
Services provided
20% Customer Service Outsourcing25% AI Development25% Call Center Services +2 services15% AI Consulting15% Generative AISee all 1 projectsLiveAdmins is a customer engagement company specializing in providing live chat services for businesses. Based on the reviews, they are praised for their human-centered approach, avoiding AI-based solutions, and delivering timely, responsive service. As all feedback provided is positive, with no areas of improvement noted, 100% of reviewers commend their personal touch and reliability.
Industry Experience
LiveAdmins has demonstrated expertise in the solar energy sector, providing personalized chat services that enhance customer experience by avoiding AI interactions. Clients appreciate their responsiveness and reliable project management, leading to positive sentiment. The ongoing collaboration with Sun Valley Solar Solutions highlights their effectiveness in qualifying leads and supporting customer service. This provider is particularly well-suited for industries requiring human-centric communication solutions.
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Other industriesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed satisfaction with the overall cost and value for money provided by LiveAdmins. One reviewer noted the impressive responsiveness and accessibility of the team, highlighting the benefit of working with real people rather than AI. Although specific metrics on cost-effectiveness were not provided, the long-term engagement since 2017 suggests a strong perceived value, indicating that clients find their pricing justifiable given the quality of service received.Was this helpful?
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UndisclosedUndisclosed50 - 249Butler, NJ
Services provided
10% Customer Service Outsourcing90% Call Center ServicesSee all 17 projectsAnserve Inc. is a Customer Service BPO specializing in Call Center Solutions and Customer Support Services. Feedback highlights their responsiveness and professionalism, with 100% positive reviews emphasizing seamless 24-hour patient care. Clients praise their exceptional adaptability and commendable communication skills, making Anserve Inc. a reliable choice for Customer Support Outsourcing needs.
Reviews mention Well-organized projects
Clients have consistently praised Anserve Inc. for their well-organized project management and effective communication. One client noted that Anserve's team efficiently screens calls and follows established protocols, ensuring emergency calls are managed promptly. Their impressive consistency in answering calls and maintaining detailed records was highlighted as a significant advantage. Although minor protocol mix-ups occurred, they were quickly addressed, reflecting Anserve's commitment to continuous improvement and reliability.-
Call Center Services for Real Estate Management Company
5.0 Mar 30, 2022Anserve’s project management is great, and their communication is fantastic. They transcribe exactly what the message is and always ask the questions we need them to ask. They’re also great at screening the calls and figuring out if they require an immediate response or not.
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1 of 1 Customer Service Outsourcing reviews are 5 starsLess than $10,000 avg. project costRead 1 ReviewCustomer Service Outsourcing PROJECT HIGHLIGHT
Call Center & Customer Service Outsourcing for Healthcare Co
5.0 — Anserve Inc. supported the customer service of a healthcare company while transitioning to a new clinical office. The team provided external coverage after hours since the client didn't have Read moreWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally express high satisfaction with Anserve Inc.'s cost-effectiveness and value for money. For instance, one client noted that their pricing fit their budget while also helping save money monthly. Another mentioned consistently receiving excellent service for a reasonable investment of $200-$300 per month. Overall, feedback highlights Anserve's ability to provide reliable services that meet client needs without exceeding their financial expectations, reinforcing the sentiment that they offer strong value.Was this helpful?
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$1,000+Undisclosed50 - 249San Francisco, CA
Services provided
50% Customer Service Outsourcing30% Call Center Services10% Back Office Outsourcing +1 service10% Document Digitization & ManagementSee all 4 projectswrrk is a Customer Support Outsourcing company that specializes in providing comprehensive outsourced customer support services, including technical and product-related inquiries. The company is recognized for its professionalism, adaptability, and ability to meet service level agreements. Positive feedback accounts for approximately 90% of references, highlighting their effective scaling and customer communication. Some reviews suggest improvements in response times and evolving documentation.
1 of 2 Customer Service Outsourcing reviews are 5 stars1 new review for Customer Service Outsourcing in past 6 months$10,000 – $49,000 avg. project costRead 2 ReviewsCustomer Service Outsourcing PROJECT HIGHLIGHT
Call Center & Customer Service Outsourcing for Energy Co
5.0 — wrrk provided call center and customer service outsourcing for an EV charging solutions company. The team offered telephone support to resolve technical issues and support incident resolution. Read moreWas this helpful?
Industry Experience
wrrk has demonstrated expertise across multiple industries, notably in Energy & Natural Resources and Beauty & Cosmetics. In the energy sector, clients appreciated their ability to provide effective technical support and maintain compliance with service agreements, reflecting strong project management skills. In the beauty industry, feedback highlighted wrrk's professionalism and responsiveness in customer service, aiding in order management. Overall, wrrk is well-suited for companies seeking reliable support in technical and customer service operations in these sectors.
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Energy & natural resources Beauty & CosmeticsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have consistently recognized wrrk for its competitive pricing and overall value for money. One CEO noted that their pricing fit their budget and provided good value for the cost, while another client appreciated the professionalism and responsiveness, which helped lighten their workload. Overall, the sentiment reflects satisfaction with the cost-effectiveness of wrrk's services, although there are minor suggestions for improving responsiveness in certain situations.Was this helpful?
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$1,000+< $25 / hr10 - 49Baltimore, MD
Services provided
20% Customer Service Outsourcing30% Finance & Accounting Outsourcing (FAO)20% Back Office Outsourcing +3 services10% Business Consulting10% Call Center Services10% Financial ConsultingSee all 3 projectsRemSource is a professional back-office service provider specializing in phone support, email management, and medical billing. They are highly regarded for their customer care and efficiency, with reviews highlighting their ability to free up client time and increase productivity. Approximately 100% of reviewers noted their professionalism, while 67% mentioned improved workflow and communication. Consistency across operators was identified as an area for improvement by one reviewer.
Reviews mention Communicative
Clients consistently highlight RemSource's strong communication skills. One client noted, 'We communicate multiple times every day, mostly through email,' emphasizing the effectiveness of their collaboration. Another client praised the company's ability to 'communicate important information in real time,' reflecting a high level of responsiveness and professionalism. Overall, feedback indicates a positive sentiment towards RemSource's communicative approach, with clients appreciating the clarity and consistency in their interactions.-
Ongoing Administrative Support for Creative Web Agency
5.0 Nov 14, 2017It's very effective! We communicate multiple times every day, mostly through email. They are consistent, they communicate important information in real time, and the entire company is full of kind, good people, full of integrity.
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Industry Experience
RemSource has received positive feedback across various industries, including Automotive, Telecommunications, and Advertising & Marketing. Clients note their expertise in providing efficient customer support and back office services, leading to increased productivity and improved client interactions. In the Automotive sector, they enhanced prospect engagement and close rates. In Telecommunications, their efficiency saved significant costs, while in Advertising & Marketing, they enabled agencies to focus on creative work by managing administrative tasks effectively. Overall, their strengths include reliability, exceptional customer service, and adaptability.
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Automotive Advertising & marketing TelecommunicationsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients express a positive sentiment regarding RemSource's cost and value for money. One client noted a significant saving of $5,000 per month, attributing this to the efficiency of their services. Another client initially hesitated due to perceived high costs but later recognized the outstanding service quality justifying the investment. Overall, clients appreciate the balance of affordability and high-quality service, with many recommending RemSource for its reliability and professionalism.Was this helpful?
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$10,000+$50 - $99 / hr10,000+Mount Olive, NJ
Services provided
60% Customer Service Outsourcing20% IT Managed Services10% Logistics & Supply Chain Consulting +1 service10% Sales OutsourcingSee all 1 projectsTMP Direct is a call center service provider specializing in delivering comprehensive end-to-end customer support solutions. They consistently exceed client expectations, earning a 100% positive feedback score, with reviewers highlighting their professional attitude and effective communication. Clients appreciate their high-quality service and commitment to enhancing customer experience.
Industry Experience
TMP Direct has demonstrated notable expertise in the telecommunications industry, particularly in delivering exceptional customer support through call center services. Feedback highlights their professionalism, commitment to quality, and ability to exceed client expectations. The overall sentiment is highly positive, reflecting their strengths in project management and effective communication. Potential clients in the telecommunications sector seeking quality customer experience solutions would find TMP Direct to be a suitable partner.
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TelecommunicationsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed strong satisfaction with TMP Direct's overall cost and value for money. One client rated them 10/10, highlighting their impressive service that exceeded expectations. Feedback indicates that TMP Direct provides a comprehensive end-to-end solution, with a professional approach that fosters a positive working relationship. Additionally, there are no noted areas for improvement, suggesting that clients feel they receive excellent value relative to the costs incurred.Was this helpful?
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$1,000+< $25 / hr1,000 - 9,999Bristol, CT
Services provided
25% Customer Service Outsourcing50% Call Center Services25% Back Office OutsourcingSee all 10 projectsACC is a customer contact center company specializing in both inbound and outbound services, including customer service, technical support, and appointment setting. Reviews highlight their efficiency and quality of service, with approximately 70% noting quick response times and professionalism. While pricing is occasionally suggested as an area for improvement, 80% of reviews commend their reliable and effective services.
Reviews mention Great team
Clients consistently commend American Customer Care for their dedicated team, highlighting their passion for customer service and effective communication. One client noted, 'The project manager and representatives assigned to my account are highly motivated, experienced professionals,' emphasizing their leadership and technical expertise. Overall, the sentiment is overwhelmingly positive, with clients expressing satisfaction in the team's ability to deliver high-quality service and value for their businesses.-
Customer Service and Order Processing for Finance Company
4.5 Nov 2, 2017The project manager and representatives assigned to my account are highly motivated, experienced professionals and I know I can count on them to create value for our company and provide high quality service to our consumers. I depend on ACC and they deliver, I enjoy working with their staff and I'm very pleased with the results. Each member of their executive team averages over 15 years of experience in call center management.
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Industry Experience
ACC demonstrates strong capabilities in various industries, notably Government, Information Technology, Legal, Financial Services, Retail, and other sectors. Feedback highlights their efficiency, reliability, and quality of service, particularly in outbound and inbound call management. Clients commend their ability to save time and costs while maintaining high service standards. Overall, sentiment across these industries is positive, suggesting ACC is well-suited for businesses seeking robust customer service and sales support solutions.
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Government Other industries Information technology Legal Financial services RetailWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive the company's pricing as reasonable, often noting substantial savings and value for money. One client mentioned saving $50,000 monthly, while another highlighted a yearly billing structure that offered good support for a great fee. However, some clients suggested the need for lower prices. Overall, feedback indicates that the company's services deliver significant value, even as some clients express a desire for more competitive pricing.Was this helpful?
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$250,000+$25 - $49 / hr250 - 999Miramar, FL
Services provided
61% Customer Service Outsourcing19% Call Center Services10% Back Office Outsourcing +1 service10% Corporate Training & CoachingSee all 3 projectsArise is an outbound services company specializing in call management, appointment setting, and marketing. It is praised for its reliability and strong communication, with reviews consistently highlighting helpful service and customer care. Approximately 100% of the reviews express satisfaction with no significant areas for improvement, and clients report financial savings ranging from $100 to $5,000 monthly.
Reviews mention Helpful
Clients have consistently highlighted Arise's helpfulness as a key strength. One review noted that their services saved the client 9 hours and $2,000 monthly, underscoring the efficiency and value provided. The overall sentiment is highly positive, with one client stating, 'It's been a very good experience' and emphasizing that there is 'no need to improve' their services. This reflects a strong alignment with client needs and satisfaction.-
Marketing Services for Manufacturing Company
5.0 Nov 2, 2017The service provider's strengths include that they are helpful. No improvements are needed as it's perfect.
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Industry Experience
Arise demonstrates expertise across various industries, including Telecommunications, Manufacturing, and Advertising & Marketing. Clients praise their reliability, strong communication, and effectiveness in handling outbound sales and marketing services. In Telecommunications, they enhance call management, while in Manufacturing, they significantly improve operational efficiency. In Advertising & Marketing, their appointment-setting capabilities are noted for driving sales. Overall, feedback reflects a positive sentiment, indicating that Arise is a strong fit for organizations seeking reliable support in these sectors.
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Telecommunications Manufacturing Advertising & marketingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have reported strong value for money with Arise, noting significant monthly savings ranging from $100 to $5,000. One client emphasized that their experience has been 'very good,' highlighting the company's reliability and helpfulness. Despite some uncertainty around specific pricing structures, the overall sentiment reflects satisfaction with the cost-effectiveness of the services provided, with one client mentioning a long-term partnership since 2006, indicating trust in the company’s value.Was this helpful?
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UndisclosedUndisclosed250 - 999Denver, CO
Services provided
39% Customer Service Outsourcing48% Call Center Services13% Back Office OutsourcingSee all 26 projectsIntelligent Office is a business process outsourcing company specializing in services like telephone answering, virtual office, and office space solutions. Reviews highlight their quick response time and efficiency, with 100% of reviewers praising their speed and customer service. While some suggest pricing improvements, clients universally appreciate the convenience and effectiveness of their services.
Reviews mention Professional
Client feedback on Intelligent Office reflects a strong sentiment of professionalism. Reviewers consistently highlight the company's commitment to delivering high-quality service and responsiveness. Specific instances include praise for their knowledgeable staff and effective communication, which contributed to successful project outcomes. Overall, clients express confidence in Intelligent Office's ability to meet their needs with a professional approach, reinforcing their reputation in the industry.-
Intelligent Office Saves Hundreds of Labor Hours
5.0 Jun 21, 2017The team at Intelligent Office demonstrated a high level of professionalism throughout our engagement. They consistently adhered to deadlines and maintained clear communication, ensuring that our project stayed on track. Their attention to detail and commitment to delivering quality work were evident in every interaction.
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Keeps Clients Highly Satisfied and Appreciated
4.5 Jun 21, 2017I was particularly impressed by the professional demeanor and expertise of the staff at Intelligent Office. They were always prepared for meetings and provided insightful recommendations that greatly benefited our project. Their ability to handle complex issues with ease was a testament to their professionalism.
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24/7 Service is An Incredible Benefit
4.5 Jun 21, 2017Intelligent Office's professionalism was apparent from the onset of our collaboration. Their structured approach and thorough understanding of our requirements were invaluable. They provided regular updates and were very responsive to our inquiries, which made the process seamless and efficient.
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Intelligent Office Meets All Needs With the Best Technology
5.0 Jun 21, 2017Working with Intelligent Office was a professional experience from start to finish. Their team exhibited a remarkable level of competence and dedication, ensuring that all aspects of the project were handled with care and precision. Their professional approach made a significant difference in the success of our project.
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Virtual Assistant Meets Expectations
3.0 Jun 21, 2017The professionalism of Intelligent Office was evident in their meticulous planning and execution. The team's ability to manage the project timeline effectively and deliver results promptly was highly commendable. They showed a strong commitment to meeting our needs and exceeding our expectations.
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Industry Experience
Intelligent Office has received positive feedback across various industries including Manufacturing, Education, Retail, Business Services, Government, Information Technology, Gaming, and Telecommunications. Clients appreciate their quick response times, efficiency, and ability to enhance customer service. Manufacturing and Education sectors particularly noted the provider's impact on operational efficiency and customer experience. Overall, Intelligent Office demonstrates strong expertise in managing inbound services, making them a valuable partner for businesses seeking reliable outsourcing solutions.
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Manufacturing Education Other industries Retail Business services Government Information technology Gaming Financial services Telecommunications Other IndustryWas this helpful?
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Los Angeles, California (2) Miami, Florida (2) Costa Mesa, California (1) Escondido, California (1) Atlanta, Georgia (1) Marietta, Georgia (1) Shawnee, Kansas (1) Milford, Connecticut (1) Burbank, Illinois (1) Morristown, New Jersey (1) The Bronx, New York (1) Orlando, Florida (1) Wesley Chapel, Florida (1) Jacksonville, Florida (1) Brooklyn, New York (1) South Lake Tahoe, California (1) Colorado Springs, Colorado (1) Englewood, Colorado (1) Allison Park, Pennsylvania (1) Chesapeake, Virginia (1) Manassas, Virginia (1) Hurricane, West Virginia (1) Phillipsburg, New Jersey (1) Bloomfield, Connecticut (1)Was this helpful?
Denver,
Denver,21 - 30
303.417.2100
See All Locations (5)Denver, CO
1515 Wynkoop St,
Denver, CO 8020231 - 40
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$1,000+< $25 / hr10 - 49Capon Bridge, WV
Services provided
35% Customer Service Outsourcing45% Call Center Services10% Back Office Outsourcing +1 service10% Sales OutsourcingSee all 7 projectsBungee (formerly Direct Answer) is a customer service outsourcing company providing call handling, billing support, data processing, and donor management services. The reviews reflect strong positive feedback, with approximately 90% of clients praising their responsive communication, tailored solutions, and high-quality support. Clients appreciate Bungee's ability to quickly adapt to changes and maintain seamless integration with their processes, resulting in enhanced efficiency and customer satisfaction.
Reviews mention Personable
Clients consistently highlight Bungee's (formerly Direct Answer) personable approach, noting their friendly and accommodating nature. One client remarked on their warmth and understanding, particularly in sensitive scenarios. Another emphasized their dedication, stating that the team feels like they are the only client, which fosters trust and reliability. Overall, the sentiment is overwhelmingly positive, with clients appreciating the personal touch and effective communication that Bungee provides, making it a preferred choice for their business needs.-
Answering Services, Scheduling, & Merchandise for HVAC Company
5.0 Sep 26, 2018I generally try to go out of my way to take care of my own customers, so when I find a company that does the same for me, I notice it. It takes a lot to impress me with customer service, but they have truly provided a level that has left me impressed and blown away. I have nothing but amazing things to say about them—I wish I had found them sooner.
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Data Entry, Mail Processing, & Phone Support for Nonprofit Charity
5.0 Apr 16, 2018They deliver a terrific level of service. Their vice president is our principal contact and we can call her any time. Katie and her team are involved and dedicated and they make us feel like we’re their only client.
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Industry Experience
Bungee has received positive feedback across various industries, notably Utilities, Nonprofits, Media, and Arts. Clients highlight their expertise in call handling, data processing, and customer service. In the Utilities sector, they significantly improved customer engagement, leading to increased revenues. Nonprofits praised their understanding of donor relations and efficient processing. Their adaptability and strong communication skills across all industries foster long-term partnerships, making them a suitable choice for organizations seeking customer support and operational efficiency.
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Media Utilities Other industries Arts, entertainment & musicWas this helpful?
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See All Locations (2)Capon Bridge, WV
414 Smokey Hollow Rd
Capon Bridge, WV 2671116 - 20
3015677999
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UndisclosedUndisclosed10 - 49Chesapeake, VA
Services provided
30% Customer Service Outsourcing70% Call Center ServicesSee all 14 projectsMAP Communications is a call-answering service provider. Their reviews show a mixed reception, with one client expressing dissatisfaction due to inadequate customer support and billing issues, while another client highlights their efficient call management and communication skills, resulting in improved revenue and efficiency. Approximately 50% of the feedback is positive, with customer service and response time being frequently mentioned strengths.
Reviews mention Communicative
Clients consistently praise MAP Communications for their exceptional communication skills and responsiveness. One client highlighted their 'flawless communication skills' and noted that they are 'very quick to respond and always meet our deadlines.' This positive sentiment reflects a strong emphasis on effective communication, with clients expressing satisfaction in the timely and efficient manner in which their needs are addressed.-
Customer Experience Assistance for Manufacturing Service
5.0 Nov 2, 2017They have flawless communication skills.
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Industry Experience
MAP Communications has worked across various industries, including business services, manufacturing, financial services, information technology, retail, and real estate. Feedback indicates strengths in communication and efficiency, particularly noted in manufacturing where they enhanced revenue and customer experience. However, challenges in customer service and satisfaction were highlighted in the business services sector. Overall, clients in manufacturing and IT report positive outcomes, while those in business services express concerns, suggesting a mixed sentiment depending on the industry.
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Manufacturing Financial services Other Industry Consumer Products Real estate Healthcare Retail Business services Information technologyWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Client feedback on MAP Communications indicates a mixed sentiment regarding cost and value for money. One reviewer noted that pricing initially fit their budget, but ultimately expressed dissatisfaction with service quality and billing issues, describing the experience as disappointing. Conversely, another client highlighted significant savings in time and costs, appreciating the efficient service despite suggesting a desire for lower prices. Overall, while some clients recognize value in the service, others have raised concerns about the alignment of cost with quality.Was this helpful?
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Maitland, Florida (1) Miami, Florida (1) Sarasota, Florida (1) Valrico, Florida (1) Atlanta, Georgia (1) Wilmington, North Carolina (1) Columbia, Tennessee (1) Memphis, Tennessee (1) Wayne, New Jersey (1) Lorain, Ohio (1) Fremont, California (1) San Bernardino, California (1) Coventry, Connecticut (1)Was this helpful?
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UndisclosedUndisclosed250 - 999Tallahassee, FL
Services provided
10% Customer Service Outsourcing90% Call Center ServicesSee all 8 projectsPATLive is a company that offers 24/7 phone answering services tailored to small businesses and individual entrepreneurs. The reviews underscore PATLive's efficiency in managing calls, saving clients significant time, and enhancing communication. Approximately 100% of reviewers appreciate the professionalism and skill of PATLive's team, with 83% noting the value of their service in reducing workload. Despite some concerns over cost, 100% of clients affirm its justified expense given the reliable service and positive customer interactions.
Reviews mention Accessible
Clients have expressed a positive sentiment towards PATLive's accessibility, highlighting their availability and responsiveness. One client commended the team for being 'available and receptive to our needs,' emphasizing that they can reach out whenever necessary. Additionally, the ease of communication with a dedicated point of contact further enhances their accessibility. Overall, clients appreciate the dependable support provided by PATLive, which has significantly improved their operational efficiency.-
Inbound Call Answering for Real Estate Investment Group
5.0 Feb 11, 2019We haven’t had to communicate directly with their team very frequently, but they’ve been available and receptive to our needs. We can call them when necessary, and they send us the messages and information they gather from callers.
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Industry Experience
PATLive has demonstrated strong expertise in the real estate and healthcare industries, receiving positive feedback for their responsive and professional call answering services. Real estate clients appreciate their ability to manage high call volumes, enhancing efficiency and lead generation. In healthcare, they provide timely responses that improve client engagement. Overall, sentiment is highly favorable, particularly for small businesses seeking reliable phone support, making them a suitable choice for real estate and healthcare sectors.
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Sports Real estate HealthcareWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients frequently note that while PATLive's services are perceived as somewhat expensive, the overall value for money is high. For instance, one client stated, "they're expensive, but I can't complain because they definitely solved a problem I had." Another remarked, "working with PATLive is money well-spent and I value their services." Overall, users emphasize the efficiency and professionalism provided, justifying the investment as essential for their business operations.Was this helpful?
More responsive than most other service providers
Get in TouchPATLive is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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Undisclosed< $25 / hr10 - 49Birmingham, AL
Services provided
15% Customer Service Outsourcing20% Back Office Outsourcing20% Content Marketing +4 services15% Search Engine Optimization10% Business Consulting10% Call Center Services10% Social Media MarketingSee all 4 projectsLambent Marketing is a comprehensive marketing consultancy specializing in branding, marketing strategy, and business process outsourcing. The reviews indicate a 100% positive feedback rate, with clients praising their expertise, seamless communication, and ability to deliver tailored solutions. Approximately 75% of reviewers highlight their impressive project management and adaptability in meeting business needs. Lambent Marketing is commended for providing a holistic service that consistently meets or exceeds client expectations.
Reviews mention Understands their clients' needs
Lambent Outsourcing has received positive feedback for their ability to understand client needs thoroughly. A client noted that the team 'takes the time to understand my business and what it is trying to achieve,' highlighting their attentive approach. The client emphasized their impressive expertise and adaptability, stating, 'They listen, develop, create and deliver the right solutions.' Overall, the sentiment reflects strong client satisfaction with Lambent's responsiveness and commitment to delivering tailored solutions.-
Web Design for Consulting Company
5.0 Nov 15, 2021They never cease to impress me with their ability to understand my needs and deliverables. They have worked very closely with me to ensure they get the right results. With my experience in working with them in the past, I know they can offer a real holistic service and so provide all the services my business needs now and in the future, from design, marketing to business processing.
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Industry Experience
Lambent Outsourcing has demonstrated significant expertise across multiple industries, including Consulting, Financial Services, and Telecommunications. Clients have praised their ability to understand unique business needs, deliver creative solutions, and provide seamless project management. The overall sentiment is overwhelmingly positive, with particular strengths noted in brand development, back-office operations, and marketing strategies. Companies in need of comprehensive business consulting, financial services, or marketing solutions are likely to find Lambent a suitable partner.
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Consulting Financial services TelecommunicationsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend Lambent Outsourcing for offering high-quality services at competitive prices, providing notable value for money. One client highlighted their ability to deliver tailored solutions that significantly advanced their business image and branding. Another emphasized the impressive continuity and expertise of the team, which enhanced project outcomes without incurring excessive costs. Overall, feedback reflects a strong satisfaction with the cost-to-value ratio, indicating that clients feel they receive substantial returns on their investments.Was this helpful?
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$1,000+$100 - $149 / hr50 - 249Arlington, VA
Services provided
25% Customer Service Outsourcing25% Call Center Services25% Content Marketing +1 service25% Digital StrategySee all 6 projectsSalaria Sales Solutions is a business development sales support firm specializing in building outbound sales engines and lead generation. Across their reviews, 100% of clients report impressive responsiveness and flexibility, with over 64% citing their ability to refine targeting and messaging effectively. They consistently deliver measurable outcomes, such as increased pipeline activity and a high conversion rate from meetings to sales opportunities.
Reviews mention Exceptional performance
The feedback regarding Salaria Sales Solutions highlights their exceptional performance in lead generation and project management. A client praised their attention to detail, advanced tools, and communication, stating they are a 'top choice for sales success.' Additionally, the firm successfully navigated complex prospecting strategies that others failed to manage, establishing a valuable partnership. The client concluded with strong recommendations, emphasizing the company's excellence and alignment with their values.-
Lead Generation for Solar Contracting Firm
5.0 May 29, 2024The team's attention to detail, advanced tools, and excellent communication make them a top choice for sales success. Salaria stands out in B2B lead generation, mastering a complex, dynamic prospecting strategy where others failed. Unlike previous lead generation firms, they have successfully navigated our complex prospecting strategy in a challenging industry, establishing a valuable partnership for sales success.
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4 of 4 reviews are 5 starsUnknown avg. project costRead 4 Recent ReviewsReviewed 4 times in the past 6 months
Recent reviews of Salaria Sales Solutions indicate a strong overall sentiment, with clients praising their ability to generate qualified leads and maintain effective communication. For instance, Dempsey Uniform reported booking 185 demos and achieving significant revenue growth, while Mobile Maintenance noted a consistent average of 15 qualified meetings monthly. Clients appreciate Salaria's responsiveness and data-driven approach, highlighting their adaptability to feedback and structured project management. Overall, the feedback reflects high satisfaction and a recommendation for their lead generation services.Was this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight Salaria Sales Solutions' competitive pricing and exceptional value for money. One client noted, 'their pricing fit our budget, they offered good value for the cost, and their company values aligned with ours.' Another stated, 'pricing fit our budget' and emphasized their impressive results, including a 25% SQL-to-close rate. Overall, clients express satisfaction with the return on investment and the measurable outcomes achieved through their services.Was this helpful?
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UndisclosedUndisclosed10 - 49Lake Hallie, WI
Services provided
10% Customer Service Outsourcing90% Call Center ServicesSee all 10 projectsGold Cross Answering Service is a telecommunications company providing 24/7 answering and dispatching services. Their clients appreciate their reliable and professional service, with over 90% of feedback highlighting effective communication and consistency. Reviewers often praise Gold Cross for their adaptability, prompt problem resolution, and ability to integrate seamlessly with client operations. Clients report significant improvements in customer service and operational efficiency.
Reviews mention Communicative
Gold Cross Answering Service has received overwhelmingly positive feedback regarding their communicative approach. Clients appreciate the prompt updates and effective communication, with one stating, "They do a great job of communicating to ensure our needs are met." Another client highlighted their responsiveness, noting that they are "always very easy to work and communicate with." Overall, the sentiment reflects a strong satisfaction with the team's communication skills, contributing to successful collaborations.-
Answering Services for Family Assistance
5.0 Feb 12, 2020I have not heard of any delays, I believe Gold Cross is great at informing us if there are changes happening within their system, so that our agency can prepare. Foster families are grateful to be able to talk to a live person, who is prepared to help them get connected with our staff.
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Call Services for Refrigeration & HVAC Service Provider
5.0 Mar 16, 2020We’ve never had issues with them. If there are questions on their end, they’re good about reaching out to our team directly for answers. We communicate over email for all non-emergency situations. They do a great job of communicating to ensure our needs are met.
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Call Center Services for Real Estate Company
5.0 Feb 5, 2020The communication is especially effective. Our Sales Manager Kim Wolds dedication to our satisfaction and the follow up she provided to ensure this.
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Call Center Services for Water Filtration Company
5.0 Feb 6, 2020When we need to let Kim know about any early closures due to weather or company events, she’s always very easy to work and communicate with. I recommend keeping an open line of communication and having an open dialogue.
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Answering Services for Ice Company
5.0 Feb 24, 2020To start, Kim came to our office and we let her know our needs so she could create a plan. She emails me to give updates about calls and minutes, in case our plan needs to fluctuate between levels. She’s great at communicating changes.
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Industry Experience
Gold Cross Answering Service has demonstrated solid expertise across various industries, including utilities, automotive, and consumer products. Clients appreciate their reliable 24/7 dispatch and customer service capabilities, noting effective communication and minimal miscommunication. The overall sentiment is positive, with strengths highlighted in emergency response and customer satisfaction. Their services are well-suited for companies in HVAC, towing, plumbing, and real estate, ensuring seamless operations and improved customer engagement.
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Real estate Consumer Products Automotive Environmental Services Nonprofit UtilitiesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Gold Cross Answering Service has received positive feedback regarding its cost-effectiveness and value for money. Clients have noted that their investments, typically between $5,000 and $10,000, yield high-quality, consistent service. One client emphasized that the service provided a vital lifeline during emergencies, underscoring its reliability. Overall, clients express satisfaction with the service's impact on their operations, highlighting that the cost aligns well with the quality and responsiveness they receive.Was this helpful?
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$1,000+< $25 / hr10 - 49Tucson, AZ
Services provided
20% Customer Service Outsourcing80% Call Center ServicesSee all 8 projectsContact One is an inbound service provider specializing in call answering, customer service, and appointment booking. The company is highly rated for its efficiency and professionalism, with approximately 80% of reviews praising its prompt and reliable customer service. While some clients suggest staffing improvements, the majority highlight significant cost savings, with up to 40% saved monthly.
Reviews mention High-quality work
Clients consistently praise Contact One for delivering high-quality and professional work. One client highlighted their 'avant-garde service in communication' and noted a significant cost saving of up to 40%. Another client emphasized the 'impeccable' nature of their services, stating they provide great attention to clients. Overall, the sentiment regarding the quality of work is highly positive, with clients recommending them as a future-oriented service provider.-
Maintenance and Security Services for IT Company
5.0 Dec 24, 2017Their work is professional and high quality. We openly recommend them. They are a service for the future.
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Customer Phone Services for Medical Company
4.0 Aug 12, 2017Their services are impeccable and very fitting to our type of business.
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Industry Experience
Contact One has received positive feedback across multiple industries, including Information Technology, Hospitality & Leisure, Utilities, and Telecommunications. Clients highlight their strengths in customer service, prompt response times, and professionalism. The overall sentiment is highly favorable, with businesses in Hospitality & Leisure and Telecommunications particularly noting their efficiency and reliability, while those in Utilities express satisfaction with their professional handling of calls. This provider is well-suited for companies seeking effective inbound services in these sectors.
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Information technology Hospitality & leisure Utilities Other industries Telecommunications Business servicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Overall, clients express satisfaction with Contact One's value for money, often noting significant savings. One client reported a monthly saving of up to $50,000, while another mentioned a 40% cost reduction. The pricing structure is generally perceived as reasonable, though some feedback indicates that prices could be slightly high. Clients appreciate the quality of service relative to costs, highlighting effective communication and prompt customer service as key strengths.Was this helpful?
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UndisclosedUndisclosed50 - 249Gastonia, NC
Services provided
20% Customer Service Outsourcing50% Call Center Services15% Back Office Outsourcing +1 service15% Sales OutsourcingSee all 7 projectsAnswerLive is a call center service provider specializing in after-hours and 24/7 answering services. The reviews highlight their professionalism and efficiency, with approximately 83% of reviewers praising their responsiveness and customer service. However, some challenges include communication gaps during team transitions and occasional duplicate messaging. Overall, clients appreciate AnswerLive's dedication to maintaining seamless operations and recommending them for similar service needs.
Reviews mention Flexible
The sentiment regarding flexibility in AnswerLive's service is overwhelmingly positive. Clients appreciate their ability to accommodate last-minute changes and complex instructions, as noted by Robert R. McGill Air Conditioning, Inc., which has relied on AnswerLive for over 12 years. They highlight that AnswerLive's operators are consistently accommodating, ensuring that urgent customer needs are met effectively. Despite minor issues with duplicate messages, the overall impression of flexibility remains strong.-
Call Center Services for Air Conditioning Service Firm
5.0 Apr 2, 2019I find AnswerLive's ability to fulfill our requests for last minute changes to our schedule most impressive. Even though we do our best to plan our technicians for contact in advance, we sometimes have to make last minute changes to cover shifts after hours and on the weekend. AnswerLIve is always accommodating. They understand all of our instructions, even when they’re complex at times.
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Industry Experience
AnswerLive has received positive feedback across several industries, including Automotive, Utilities, Information Technology, and Business Services. Clients in Automotive appreciate their reliable 24-hour support, though some noted issues with information transfer. In Utilities, they were commended for improving customer management and response times. The Information Technology sector valued their proactive communication and professionalism. Overall, AnswerLive is recognized for its responsiveness and customer care across these industries, making them a strong candidate for clients needing after-hours services.
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Information technology Automotive Utilities Business services Healthcare Consumer ProductsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally express satisfaction with AnswerLive's pricing and value for money. One client noted an investment of $450 per month, stating it significantly saved time for their in-house team. Another highlighted a yearly expenditure of $15,000–$20,000, emphasizing the service's responsiveness and reliability. Overall, feedback indicates that clients feel the pricing is reasonable given the quality of service provided, with one client mentioning they have not seen price increases over a decade, reinforcing their positive sentiment.Was this helpful?
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$5,000+$150 - $199 / hr2 - 9Inglewood, CA
Services provided
20% Customer Service Outsourcing30% CRM Consulting and SI20% Business Consulting +2 services20% Call Center Services10% Financial ConsultingSee all 13 projectsCX Collective is a Customer Service BPO firm specializing in CX strategy, design, and implementation. Their reviews highlight exceptional performance in delivering timely and responsive customer support services, with 100% of feedback emphasizing effective communication and strategic execution. Clients praise their ability to align with company values and their comprehensive CX solutions.
Reviews mention Collaborative
The feedback regarding CX Collective's collaborative approach is overwhelmingly positive. Clients highlighted the effectiveness of communication and teamwork, noting, 'The workflow was very effective—I wish every partnership was this good.' Additionally, one client praised their collaboration, stating, 'Customer Service expertise and their collaboration to work and grow with us.' Overall, the sentiment reflects a strong appreciation for CX Collective's ability to adapt and partner effectively with clients.-
Customer Service Center for Retail Company
5.0 Jun 18, 2019The workflow was very effective—I wish every partnership was this good. Customer Service expertise and their collaboration to work and grow with us. None that I can think of at this time. Ty and The Workforce Pro are truly superb and a delight to work with.
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1 of 1 reviews is 5 starsUnknown avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
Recent reviews of CX Collective indicate a high level of client satisfaction, particularly regarding their expertise in customer support solutions. Clients praised their ability to implement Zendesk effectively, streamline operations, and provide valuable recommendations. One client highlighted the team's proactive communication and knowledge, noting that the collaboration significantly enhanced their support efficiency. Overall, the sentiment is overwhelmingly positive, with no reported areas for improvement.Was this helpful?
1 of 1 Customer Service Outsourcing reviews are 5 starsUnknown avg. project costRead 1 ReviewCustomer Service Outsourcing PROJECT HIGHLIGHT
CX Strategy Development for Pet Supplement Manufacturer
5.0 — A pet supplement manufacturer hired CX Collective for CX strategy development. They handled support desk configuration, workflow design, cx training materials, and Workforce management plan, among Read moreWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Client feedback highlights CX Collective's strong value for money, with several clients noting that their pricing aligns well with the quality of service provided. One client specifically mentioned, "good value for cost," while another emphasized that the pricing was "very fair" for the extensive work completed. Overall sentiment indicates satisfaction with the cost-effectiveness of their solutions, with clients feeling that the investment led to significant improvements in efficiency and customer experience.Was this helpful?
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Undisclosed< $25 / hr1,000 - 9,999Plantation, FL
Services provided
25% Customer Service Outsourcing30% Business Consulting25% Call Center Services +1 service20% Market ResearchSee all 23 projectsMiXBS is a Customer Service Outsourcing company specializing in Call Center Outsourcing and Remote Customer Care. Reviews indicate a high level of satisfaction, with approximately 100% of feedback highlighting their effective 24/7 customer support and seamless integration with client branding. Clients appreciate their cost-effective solutions and responsive support team, which enhances operational efficiency without compromising professionalism.
1 of 1 Customer Service Outsourcing reviews are 5 stars1 new review for Customer Service Outsourcing in past 6 months$10,000 – $49,000 avg. project costRead 1 ReviewCustomer Service Outsourcing PROJECT HIGHLIGHT
Call Center Services for Staffing Co
5.0 — MiXBS provided call center services for a staffing company. The team answered calls 24/7 and sent messages to the client, using a customized script to communicate with the client's customers. Read moreWas this helpful?
Industry Experience
MiXBS has demonstrated expertise primarily in the Automotive industry, providing effective 24/7 call handling solutions. Clients commend their professional and responsive team, which enhances client engagement and operational efficiency. Their ability to customize communication strategies ensures a consistent brand voice, contributing to improved client satisfaction. Overall, feedback reflects a positive sentiment, highlighting MiXBS's value in staffing and customer support roles, making them a strong candidate for businesses seeking similar services.
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AutomotiveWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have noted MiXBS's pricing as fitting their budget and providing good value for the cost. One client specifically mentioned that MiXBS helped them reduce expenses by eliminating the need for a full team for after-hours calls. Overall, the sentiment reflects satisfaction with the cost-effectiveness and scalability of services, allowing businesses to focus on core operations without compromising on quality.Was this helpful?
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$1,000+$50 - $99 / hr10 - 49Richmond, VA
Services provided
10% Customer Service Outsourcing30% Web Design20% Back Office Outsourcing +3 services20% Content Marketing10% Graphic Design10% LogoSee all 7 projectsDCA Virtual Business Support is a versatile digital service provider specializing in website development, social media management, and administrative support. Across various projects, 100% of reviewers highlight their professionalism, effective communication, and impressive project management skills. Clients frequently commend DCA's ability to meet timelines and deliver high-quality, tailored solutions that enhance business operations and online presence.
Reviews mention Easy to work with
Clients consistently describe DCA Virtual Business Support as easy to work with, highlighting their responsiveness and effective communication. One client noted that Samantha was 'very easy to work with and very responsive to all of my questions and concerns,' which contributed to a seamless workflow. Overall, the sentiment reflects a strong appreciation for the team's ability to instill confidence and provide relief in managing projects, with no reported areas for improvement.-
Website Revamp for Pet Services Company
5.0 Aug 30, 2021Samantha was very easy to work with and very responsive to all of my questions and concerns.
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Industry Experience
DCA Virtual Business Support has received positive feedback across various industries including Business Services, Arts & Entertainment, Utilities, Education, and Advertising & Marketing. Clients commend their expertise in website development, social media management, and content creation, highlighting strengths in responsiveness, professionalism, and understanding specific industry needs. The overall sentiment is favorable, particularly for businesses seeking tailored digital solutions and effective project management.
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Other Industry Arts, entertainment & music Business services Advertising & marketing Utilities EducationWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive DCA Virtual Business Support as providing good value for money, despite some feedback regarding higher pricing. One client noted, "Their pricing is a little high, but you get high-quality content," suggesting that the quality justifies the cost. Another client expressed satisfaction with their $4,700 investment, stating that the new website met modern standards and helped attract new customers. Overall sentiment indicates that clients appreciate the professionalism and quality of work, deeming it worth the investment.Was this helpful?
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$1,000+< $25 / hr50 - 249Omaha, NE
Services provided
40% Customer Service Outsourcing60% Call Center ServicesSee all 19 projectsComplete Call Solutions is a call center service provider specializing in customer support, appointment scheduling, and administrative assistance. The reviews reveal a generally positive feedback, with about 86% praising their professionalism, scalability, and effective communication. Common themes include their ability to efficiently manage inbound calls and provide timely assistance, although some areas for improvement were noted, such as call transferring and enhanced communication for optimal setup.
Reviews mention Receptive
Complete Call Solutions has received positive feedback regarding their receptiveness to client needs. Clients commend their quick response times and willingness to engage in regular communication, with one noting, 'They have a quick turnaround time, and I’m always able to reach them.' Additionally, the friendly and helpful nature of their staff has been highlighted, as one client stated, 'They are very friendly and super helpful with any and all customers.' Overall, the sentiment is highly favorable.-
Call Handling Support for Virtual Weight Management Company
4.5 Sep 28, 2018We trained their associates for about two weeks and now provide ongoing training on a monthly basis. We have weekly calls, but they’re willing to meet whenever we need. They have a quick turnaround time, and I’m always able to reach them.
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Industry Experience
Complete Call Solutions has demonstrated expertise across multiple industries, including Financial Services, Telecommunications, Healthcare, Manufacturing, and Retail. Clients report strong customer support capabilities, effective communication, and the ability to handle high call volumes. The overall sentiment is positive, highlighting the provider's impact on efficiency and customer satisfaction, particularly in managing Tier 1 support. Businesses seeking reliable call center solutions in these sectors may find Complete Call Solutions to be a suitable partner.
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Human Resources Automotive Other Industry Healthcare Business services Retail IT Services Manufacturing Telecommunications Financial servicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Complete Call Solutions is frequently praised for providing excellent value for money. Clients have noted their services as cost-effective, with one client reporting savings of $2,200 to $5,000 monthly. Another client indicated they save thousands of dollars monthly due to improved efficiency. While some reviews mentioned challenges with initial setup and communication, the overall sentiment remains positive, emphasizing their reliability and responsiveness, which justifies the investment.Was this helpful?
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Richmond, Virginia (2) Englewood, Colorado (1) Brockton, Massachusetts (1) Montgomery, Alabama (1) Indianapolis, Indiana (1) New York City, New York (1) Lodi, California (1) Douglasville, Georgia (1) Loma Linda, California (1) Bellevue, Washington (1) Dover, Delaware (1) Athens, Georgia (1) Richmond Hill, Georgia (1) Chestnut Ridge, New York (1) Newton Falls, Ohio (1) Bisbee, Arizona (1) Elora, Tennessee (1)Was this helpful?
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$1,000+< $25 / hr1,000 - 9,999Princeton, NJ
Services provided
10% Customer Service Outsourcing60% Back Office Outsourcing15% Document Digitization & Management +2 services10% Finance & Accounting Outsourcing (FAO)5% Financial ConsultingSee all 23 projectsOutsource RCM is a Customer Support Outsourcing company specializing in accounts receivable management and insurance claim processing. Reviews highlight a 100% positive feedback rate, emphasizing their proactive approach, expertise in revenue cycle management, and excellent project management. Clients commend their reliability and integration as an extension of internal teams, though they suggest enhancing real-time dashboard customization.
Reviews mention Detail-oriented
The overall sentiment regarding Outsource RCM's detail-oriented approach is highly positive. Clients consistently praised the company's meticulous attention to detail, which significantly enhanced project outcomes. For instance, one client noted their ability to transform raw data into actionable insights, while another highlighted their proactive measures that prevented issues before they arose. Additionally, clients appreciated the organized project management and consistent communication, further emphasizing the team's commitment to thoroughness in their work.-
Financial Consulting for Tree Services Company
5.0 Feb 25, 2026Project management was organized and professional. They communicated clearly, provided updates regularly, and delivered reports on schedule. The team was responsive and detail-oriented.
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Data Processing & Back-Office Support for Roofing Company
5.0 Mar 11, 2026What stood out most was their structured workflow and attention to detail. Their team handled data carefully and maintained consistent communication throughout the process.
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Back Office Outsourcing for Construction Company
4.5 Apr 10, 2026Yes, all deliverables were timely. Their attention to detail and ability to prevent issues before they occurred stood out the most.
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Market Research & Competitive Analysis for Pet Supplies Co
5.0 Apr 30, 2026Their attention to detail and ability to transform raw data into actionable insights are impressive.
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Revenue Cycle Management for Custom Cabinetry Company
5.0 May 23, 2026The most impressive aspect is their proactive approach and strong expertise in revenue cycle management. They paid close attention to detail, identified inefficiencies early, and consistently worked to improve our billing and collections process. Their responsiveness and reliability made them feel like an extension of our internal team.
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8 of 19 reviews are 5 stars1 new review for Customer Service Outsourcing services$200,000 – $999,999 avg. project costRead 19 Recent ReviewsReviewed 19 times in the past 6 months
Over the past six months, Outsource RCM has received positive feedback for its effective revenue cycle management and medical billing services. Clients highlighted improvements in billing accuracy, reduced claim denials, and faster reimbursement times. For instance, one client noted a 25%-30% reduction in claim denials and a 20%-25% increase in reimbursement speed. The team demonstrated strong project management, maintaining consistent communication and delivering on time, which clients found impressive. Overall, clients expressed high satisfaction with Outsource RCM's attention to detail and proactive approach.Was this helpful?
1 of 1 Customer Service Outsourcing reviews are 5 stars1 new review for Customer Service Outsourcing in past 6 months$50,000 – $199,999 avg. project costRead 1 ReviewCustomer Service Outsourcing PROJECT HIGHLIGHT
Revenue Cycle Management for Custom Cabinetry Company
5.0 — Outsource RCM provides revenue cycle management services for a custom cabinetry company. The team manages accounts receivable, submits insurance claims, resolves denials, and posts payments. Read moreWas this helpful?
Industry Experience
Outsource RCM has demonstrated strong expertise in various industries, including Business Services, eCommerce, Beauty, and Construction. Clients across these sectors praised their structured approach to process optimization, operational efficiency, and billing accuracy. The sentiment is overwhelmingly positive, highlighting their ability to improve financial performance and streamline operations. Businesses seeking support in revenue cycle management, operational efficiency, or administrative tasks will find Outsource RCM particularly suitable for enhancing performance in these fields.
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Contracting eCommerce Beauty Education Financial services Non-profit Construction Advertising & marketing Business servicesWas this helpful?
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$1,000+< $25 / hr10 - 49Dallas, TX
Services provided
20% Customer Service Outsourcing35% Staffing20% Back Office Outsourcing +2 services15% HR Outsourcing10% Call Center ServicesSee all 3 projectsKore BPO is a business process outsourcing company specializing in recruitment, marketing support, and call management services. The majority of the reviews are overwhelmingly positive, with clients praising their cost-effectiveness, punctual project delivery, and strong communication skills. Over 80% of reviewers highlight their ability to achieve targets and integrate seamlessly with client operations.
Industry Experience
Kore BPO has demonstrated expertise across various industries, including Education, Consulting, and IT Services. In Education, they significantly improved applicant quality and recruitment efficiency. In Consulting, their focus on technical marketing strategies helped achieve sales goals. For IT Services, they provided effective marketing support, enhancing campaign performance and generating leads. Overall, feedback reflects a strong commitment to client satisfaction and timely project delivery, making Kore BPO a suitable partner for clients in these sectors.
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Education Consulting IT ServicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight Kore BPO's competitive pricing and excellent value for money. One review noted that their pricing fit the client's budget while delivering good value, leading to increased applicant quality. Another client emphasized significant cost savings compared to traditional agencies, which enhanced their marketing effectiveness. Overall, the sentiment is overwhelmingly positive regarding Kore BPO's cost-effectiveness and the quality of service provided.Was this helpful?
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$25,000+< $25 / hr50 - 249Lehi, UT
Services provided
25% Customer Service Outsourcing25% Call Center Services20% Demand Generation Marketing +2 services20% Sales Outsourcing10% Back Office OutsourcingSee all 1 projectsBoomsourcing is a lead generation company that excels in improving client leads and sales. Reviews highlight a 120% improvement in lead generation and an 85% increase in sales, with 100% of reviewers noting effective communication and engagement. Positive feedback underscores their strong alignment with client values and goals.
Industry Experience
Boomsourcing has demonstrated significant expertise in the Advertising & Marketing industry, specifically in PR and brand building. Clients have reported a remarkable 120% improvement in lead generation and an 85% increase in sales, highlighting their strengths in effective lead qualification and robust project management. The overall sentiment is highly positive, indicating that Boomsourcing is a strong fit for companies seeking to enhance their marketing efforts and achieve substantial growth.
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Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have praised Boomsourcing for its competitive pricing and overall value, noting that the company's costs fit their budgets well. One CEO highlighted the 'good value for cost' and emphasized the impressive results achieved, including an 85% business growth and a 120% improvement in lead generation. The positive sentiment reflects a strong alignment between the company's pricing and the quality of service provided.Was this helpful?
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$10,000+< $25 / hr250 - 999Las Vegas, NV
Services provided
68% Customer Service Outsourcing19% Call Center Services13% Back Office OutsourcingSee all 7 projectsLiveSalesman is a Customer Service BPO that specializes in Customer Support Outsourcing and Call Center Solutions. Overall, their services are well-received, with 80% of reviewers highlighting their responsiveness and ability to adapt quickly to unique client needs. Some variability in representative performance was noted, though issues were generally addressed promptly.
0 of 1 Customer Service Outsourcing reviews are 5 stars1 new review for Customer Service Outsourcing in past 6 months$200,000 – $999,999 avg. project costRead 1 ReviewCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Service Outsourcing for IT Company
5.0 — LiveSalesman provides customer service outsourcing services to an IT company. The team offers 24/7 customer assistance, handles technical queries, coordinates sales calls, and promotes the client's Read moreWas this helpful?
Industry Experience
LiveSalesman has demonstrated expertise in the Wellness & Fitness industry, particularly through their work with holistic wellness centers. Clients have praised their responsiveness and ability to efficiently manage scheduling and inquiries, allowing businesses to focus on core services. Overall sentiment indicates a positive impact, with feedback highlighting strengths in adaptability and communication, although variability in representative performance was noted. This positions LiveSalesman as a strong candidate for similar wellness-focused projects.
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Wellness & FitnessWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive LiveSalesman as providing good value for money, particularly highlighting their responsiveness and ability to quickly adapt to specific needs. One client noted that by outsourcing scheduling tasks, they could enhance focus on core services. However, there were mentions of variability in employee performance, suggesting that while the overall cost is justified, consistency in service quality could be improved.Was this helpful?
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$1,000+< $25 / hr1,000 - 9,999Wexford, PA
Services provided
10% Customer Service Outsourcing20% Accounting20% Back Office Outsourcing +4 services20% Finance & Accounting Outsourcing (FAO)10% Employer of Record (EOR) Services10% Other Digital Marketing10% Recruitment Process OutsourcingSee all 9 projectsIntegra Global Solutions is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. Reviewers commend the company's reliability, accuracy, and efficient project management, noting that tasks are consistently completed on schedule and with attention to detail. Over 80% of reviews highlight their effective communication and cost-effective services, although some suggest improvements in proactive scheduling and workflow optimization.
2 of 2 Customer Service Outsourcing reviews are 5 stars2 new reviews for Customer Service Outsourcing in past 6 months$10,000 – $49,000 avg. project costRead 2 ReviewsCustomer Service Outsourcing PROJECT HIGHLIGHT
Staff Augmentation for Medical Billing Company
5.0 — Integra Global Solutions provides ongoing medical billing services for a medical billing company. The team handles the client's growing workloads and is expected to maintain accuracy and Read moreWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Feedback regarding Integra Global Solutions highlights a consistent sentiment of good value for cost across multiple reviews. Clients appreciated the affordability, with one stating, 'Pricing fit our budget,' and others noting 'good value for cost.' The cost-effectiveness of their services was emphasized, as clients reported significant reductions in overhead and improved operational efficiency. Overall, clients felt that the financial investment in Integra's services yielded substantial returns, both in terms of cost savings and enhanced service quality.Was this helpful?
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$1,000+< $25 / hr10 - 49Pasadena, CA
Services provided
25% Customer Service Outsourcing25% Back Office Outsourcing25% Finance & Accounting Outsourcing (FAO) +1 service25% Logistics & Supply Chain ConsultingSee all 6 projectsGlobalityNet Outsourcing and Consulting offers comprehensive Customer Care Outsourcing services, including back office support and call center functions. Clients appreciate their professional approach, strong attention to detail, and effective communication. The company is recognized for aligning well with client values and providing good value for cost, leading to improved processing times and increased deal closures.
Reviews mention Communicative
Clients consistently highlight GlobalityNet Outsourcing and Consulting's strong communication skills and responsiveness. One client noted their 'communication, responsiveness, willingness to help, and good attitudes' as particularly impressive. Another emphasized their 'highly effective' communication, describing how findings were presented in an 'easy to follow' manner. Overall, the sentiment surrounding their communicative abilities is overwhelmingly positive, with clients expressing satisfaction and no identified areas for improvement.-
Supply Chain Optimization for Consumer Goods Company
5.0 Nov 13, 2020Globality was very effective in communicating their findings to all our team members. Globality did this through very easy to follow presentations.
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1 of 1 reviews is 5 starsUnknown avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
Recent reviews of GlobalityNet Outsourcing and Consulting highlight their exceptional performance in marketing, operations, and bookkeeping. Clients commend their ability to significantly enhance social media engagement and website traffic, exemplified by a 100% increase in followers within two months. The team is praised for their communication, responsiveness, and alignment with client values. Overall, sentiment is overwhelmingly positive, with clients expressing satisfaction and noting no areas for improvement.Was this helpful?
Industry Experience
GlobalityNet Outsourcing and Consulting has demonstrated expertise across various industries, notably Fitness, Fulfillment & Logistics, and Consumer Products. In Fitness, clients praised their marketing and operational support, noting a 100% increase in social media engagement. In Logistics, their WMS implementation showcased strong project management and industry knowledge. For Consumer Products, they excelled in streamlining operations, achieving a 20% cost reduction. Overall, the feedback reflects a positive sentiment, highlighting their effective communication, responsiveness, and commitment to client success.
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Logistics & Supply Chain Consumer ProductsWas this helpful?
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$1,000+< $25 / hr1,000 - 9,999Burnsville, MN
Services provided
50% Customer Service Outsourcing50% Call Center ServicesSee all 2 projectsThe Connection is a specialized company providing inbound answering services to enhance customer-business integration and improve productivity. Reviews highlight their adaptability and efficiency, with a 100% positive feedback rate mentioning their ability to save significant time and costs. Clients praise their flawless execution and innovative customer service strategies, consistently meeting or exceeding expectations without any need for improvement.
Reviews mention Accommodating
The feedback regarding The Connection highlights their accommodating nature, with clients noting their ability to adapt to specific company needs. One client emphasized that The Connection responds rapidly and consistently meets or exceeds deadlines, contributing to increased productivity. Additionally, the reviews indicate that there are no areas for improvement, suggesting a strong alignment with client expectations and a commitment to service excellence.-
Inbound & Outbound Information Management Service for Education Company
5.0 Nov 2, 2017TheConnection is able to adapt to any company needs.
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Industry Experience
The Connection has garnered positive feedback across the Education and Consumer Products industries. In Education, clients appreciated the provider's ability to enhance productivity through efficient call handling, saving substantial man-hours each month. In Consumer Products, businesses noted improved customer relations and significant financial savings, highlighting the provider's responsiveness and effectiveness in managing inquiries. Overall, The Connection is recognized for its adaptability, efficiency, and strong customer service, making it a suitable partner for organizations focused on enhancing call management and customer engagement.
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Education Consumer ProductsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
The Connection is recognized for its cost-effectiveness and value for money, with clients noting significant savings on operational costs. One client reported a monthly savings of approximately $25,000 and efficient handling of 100-150 daily calls, while another highlighted savings of around 30 employees' billable hours. The monthly billing structure is appreciated, allowing for flexibility based on call volume. Overall, clients express high satisfaction with the service's effectiveness and adaptability, indicating a strong return on investment.Was this helpful?
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UndisclosedUndisclosed1,000 - 9,999Cincinnati, OH
Services provided
10% Customer Service Outsourcing30% Call Center Services25% IT Managed Services +2 services25% Market Research10% Sales OutsourcingSee all 1 projectsRDI Corporation is an IT services company specializing in network infrastructure and cloud management. The feedback indicates a 100% positive reception, with clients praising their personalized and efficient service. RDI Corporation has maintained a successfully functioning network for over 14 years, reflecting their reliability and alignment with client values.
Industry Experience
RDI Corporation has demonstrated expertise primarily in the real estate industry, particularly in property management and development. Clients have praised their strengths in managing network infrastructure and cloud services, highlighting their reliability and value for cost. The overall sentiment is positive, with clients noting efficient communication and personalized service. Potential buyers in the real estate sector will find RDI Corporation a strong candidate for network and cloud management projects.
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Real estateWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients express a positive sentiment regarding RDI Corporation's cost-effectiveness and value for money. One IT Manager highlighted that RDI's pricing fit their budget and emphasized the good value for the cost, citing high ratings as a key reason for their selection. The long-term functionality of the network, maintained for over 14 years, further underscores the company's ability to deliver quality service at a competitive price.Was this helpful?
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$1,000+$25 - $49 / hr50 - 249New York, NY
Services provided
20% Customer Service Outsourcing40% Back Office Outsourcing20% Staffing +2 services10% Finance & Accounting Outsourcing (FAO)10% Social Media MarketingSee all 1 projectsBoldly is a back-office service provider that offers stability and helps firms enhance customer service by handling approximately 30% of their workload. While clients appreciate their stability and hardworking nature, there is room for staff improvement. Overall, 100% of the feedback highlights stability as a key strength, though there are minor concerns about ease of collaboration.
Industry Experience
Boldly has demonstrated expertise in the Media industry, providing back office services that enhance customer service and operational efficiency. Clients appreciate their stability and hardworking nature, reporting significant time and cost savings. However, some feedback indicates room for improvement in staff interactions. Overall, the sentiment within the Media sector is positive, suggesting that Boldly is a strong fit for organizations seeking reliable support in this field.
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MediaWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive Boldly as offering good value for money, particularly noting that their services save significant time and costs, with one client reporting a monthly savings of $500. The firm charges between $50,000 and $199,999 annually, which clients find reasonable given the stability and quality of service provided. However, some feedback indicates potential areas for improvement in staff performance, suggesting that while the overall value is positive, there are opportunities to enhance service delivery.Was this helpful?
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$5,000+< $25 / hr10 - 49Miami, FL
Services provided
30% Customer Service Outsourcing25% Back Office Outsourcing20% Call Center Services +2 services15% IT Managed Services10% Digital StrategySee all 3 projectsALPHA BPO Corp is a dedicated call center and customer support service provider, specializing in outsourced customer and IT support. With a remarkable 100% positive feedback from clients, they are praised for their industry expertise, efficient workflow, and collaborative approach, often exceeding expectations by offering insightful business improvement suggestions. Clients frequently mention their professional handling of calls and seamless integration as an extension of their own teams.
Reviews mention Team players
Client feedback highlights ALPHA BPO Corp as a strong team player, emphasizing their collaborative approach and commitment to client success. A CEO noted that working with ALPHA BPO felt more like a partnership than a vendor relationship, with the team actively suggesting improvements to enhance the client's business. Additionally, clients praised the availability and accommodating nature of ALPHA BPO's supervisors, reinforcing the sentiment that they operate as an integral part of the client's team.-
Call Center Services for Software Development Company
5.0 Jan 18, 2022Overall, the feedback about ALPHA BPO is very positive; their team is very efficient. We've also gotten positive feedback from customers who send emails to follow up on calls — customers always say how nice and helpful the ALPHA BPO teammates are. I directly communicate with ALPHA BPO's supervisor via WhatsApp; the supervisor is always available. Their team is very accommodating and works outside of their contracted hours to resolve customer issues.
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Industry Experience
ALPHA BPO Corp has received positive feedback primarily in the IT Services and Software industries. Clients from IT Services noted enhanced productivity and cost reduction, while Software industry clients praised their call center services for responsiveness during high-demand periods. Overall, ALPHA BPO is recognized for its industry expertise, effective project management, and a partnership approach that fosters business improvement, making them a strong candidate for companies seeking outsourced customer support and technical services.
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IT Services SoftwareWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive ALPHA BPO Corp as providing excellent value for money, with feedback highlighting significant cost reductions and improved productivity. One client reported a 50% decrease in costs while increasing productivity by 80%. Another client noted an investment of $20,000–$30,000, praising the efficiency and partnership-like approach of ALPHA BPO. Overall, the sentiment reflects satisfaction with their pricing relative to the quality of service delivered.Was this helpful?
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$10,000+< $25 / hr50 - 249Gaithersburg, MD
Services provided
20% Customer Service Outsourcing25% Content Moderation Services20% Application Management & Support +3 services15% Data Annotation Services10% Application Testing10% TranslationSee all 4 projectsContio.tech is a Customer Support Outsourcing company providing multilingual customer care, call center solutions, and remote customer service. Reviews highlight their strong project management and ability to adapt quickly to clients' needs, with 97% of reviewers praising their commitment to quality and responsiveness, and notable improvements in customer satisfaction and operational efficiency.
1 of 1 reviews is 5 stars1 new review for Customer Service Outsourcing servicesUnknown avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
Recent reviews highlight Contio.tech's strong performance in enhancing customer support for clients like Teliqon. The team effectively identified bottlenecks and implemented tailored automation strategies, resulting in reduced inquiry handling times and improved response rates. Clients praised their professionalism, timely delivery, and clear communication. Notably, their focus on delivering tangible business outcomes distinguished them from competitors. While overall satisfaction was high, a suggestion for more frequent interim demonstrations was noted as a potential improvement.Was this helpful?
4 of 4 Customer Service Outsourcing reviews are 5 stars1 new review for Customer Service Outsourcing in past 6 months$50,000 – $199,999 avg. project costRead 4 ReviewsCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Support for Telecommunications Platform
5.0 — Contio.tech provides customer support services for a telecommunications platform. The team has conducted an assessment of the client's support operations and developed an automation strategy. Read moreWas this helpful?
Industry Experience
Contio.tech has demonstrated expertise across various industries, including telecommunications, legal, and research sectors. In telecommunications, they excelled in providing multilingual customer support and ensuring regulatory compliance, leading to improved customer satisfaction and operational efficiency. Within the legal industry, their content review services enhanced compliance and reduced operational costs significantly. Overall, clients commend their high-quality service, quick adaptability, and effective communication, making them a strong fit for projects requiring regulatory adherence, customer support, and content management.
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Research Legal TelecommunicationsWas this helpful?
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Undisclosed$25 - $49 / hr10 - 49Pittsburgh, PA
Services provided
15% Customer Service Outsourcing40% Back Office Outsourcing5% Call Center Services +8 services5% Content Marketing5% Content Writing Services5% Market Research5% Marketing Strategy5% Social Media Marketing5% Transcription5% Translation5% Web DesignSee all 5 projectsVirtual Assist USA specializes in providing back office services and translation support, including data entry, scheduling, and language translation. The company receives overwhelmingly positive feedback, with nearly 100% of reviewers highlighting their efficiency, cost-effectiveness, and quality customer service. Clients appreciate their ability to save time and money, with savings of up to $500,000 and 120 hours monthly mentioned in reviews.
Reviews mention Reasonable pricing
Clients have expressed positive sentiments regarding the reasonable pricing of Virtual Assist USA. One client noted that they hired the service provider primarily because it was 'cheap,' resulting in significant savings of approximately $10,000 per month. This highlights the company's cost-effectiveness and ease of management, with the client affirming that they find the services to be 'cheaper and easier to handle.' Overall, the feedback reflects a strong appreciation for the value provided at competitive rates.-
Virtual Assistant Services for Large IT Company
5.0 Aug 12, 2017They are cost-effective and easier to handle. As I mentioned, they are cheaper and easier to handle.
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Industry Experience
Virtual Assist USA demonstrates strong expertise in the real estate and various other sectors, receiving positive feedback for their translation services in Spanish and Chinese. Clients appreciate their cost-effective back office solutions, which enhance efficiency and save significant time and money. The overall sentiment across industries is highly favorable, highlighting their proactive approach, quality service delivery, and ability to improve operational effectiveness, making them a suitable partner for businesses seeking reliable virtual assistance.
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Real estate Other industriesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight the company's competitive pricing and significant value for money. One client noted, 'They have very good prices,' while another stated, 'I hired them because it's cheap.' Additionally, clients reported substantial savings, with one mentioning a monthly saving of $10,000 and another $6,000. Overall, the sentiment reflects satisfaction with the cost-effectiveness and efficiency of the services provided.Was this helpful?
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UndisclosedUndisclosed50 - 249Phoenix, AZ
Services provided
40% Customer Service Outsourcing45% Call Center Services15% Back Office OutsourcingSee all 9 projectsReceptionHQ is a company specializing in providing answering services and customer support solutions. Reviews indicate a high level of satisfaction, with strengths noted in their user-friendly services and efficient call handling. Approximately 100% of reviewers commend their ability to save businesses significant time and money, demonstrating their value in enhancing customer service operations.
Industry Experience
ReceptionHQ has received positive feedback across various industries, including Arts, Hospitality & Leisure, Retail, Information Technology, Real Estate, Manufacturing, and Automotive. Clients commend their user-friendly services, effective customer support, and the significant time and cost savings achieved. Notably, the Hospitality sector highlights their excellence in customer service, while the Arts industry appreciates their reliable communication. Overall, ReceptionHQ is a strong fit for clients seeking dependable inbound services in these sectors.
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Arts, entertainment & music Hospitality & leisure Retail Information technology Real estate Manufacturing AutomotiveWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed high satisfaction with the company's cost-effectiveness, noting significant savings in both time and money. One client reported saving around $10,000 monthly and 100 hours of labor, while another highlighted a monthly savings of $2,000. The value for money is reinforced by positive sentiments regarding service quality, with clients emphasizing the user-friendly nature of offerings and effective communication. Overall, the company's pricing structure is perceived as reasonable given the substantial benefits received.Was this helpful?
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$1,000+< $25 / hr10 - 49Sayreville, NJ
Services provided
20% Customer Service Outsourcing80% Back Office OutsourcingSee all 2 projectsAMBSI Inc. is a specialized revenue management company offering comprehensive solutions for navigating complex payor processes in the healthcare sector. Clients consistently praise their ability to streamline billing and invoicing, with 100% of reviews highlighting their effectiveness in reducing claims liability and identifying errors.
Industry Experience
AMBSI Inc. has demonstrated notable expertise in the healthcare industry, specifically in revenue cycle management. Clients highlight their proficiency in navigating complex payor processes, which enhances cash collections and reduces billing errors. The firm’s impact is marked by improved net revenue and efficiency. Overall sentiment in healthcare is positive, indicating AMBSI's capability as a reliable partner for medical groups seeking to optimize financial performance.
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HealthcareWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have noted that AMBSI Inc. provides significant value for their services, particularly in enhancing revenue cycle management and reducing claims liability. One client highlighted their ability to navigate complex payer processes effectively, contributing to improved financial performance. However, specific feedback on the company's billing or cost structure was not provided, indicating a potential area for clearer communication regarding pricing.Was this helpful?
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Undisclosed< $25 / hr50 - 249Portland, OR
Services provided
30% Customer Service Outsourcing40% Call Center Services30% Sales OutsourcingSee all 4 projectsHelloSells is a virtual customer service provider specializing in call handling and integration services for various business needs. Across multiple reviews, clients have praised HelloSells for their professionalism, effective communication, and responsive customer service. Approximately 90% of feedback highlights their strong availability and ability to improve sales conversions and operational efficiency, while a small percentage notes minor limitations in their scripting capabilities.
Reviews mention Reasonable pricing
Clients consistently highlight HelloSells' reasonable pricing as a significant advantage. One client noted they pay only $99 per month for 70 minutes of service, emphasizing the exceptional value received, as they typically use only 5-10 minutes. Another client appreciated their fair pricing, stating it was lower than competitors and a primary reason for their choice. Overall, the sentiment surrounding pricing is overwhelmingly positive, with clients expressing satisfaction and value for the services provided.-
Call Center Services for Medical Device Manufacturer
5.0 Nov 1, 2019I was pleasantly surprised by the price. The billing process is very easy, and we've never come near our time allowance. The quality I receive for the money we spend is incredible.
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Call Center Services for Plumbing Company
5.0 Dec 30, 2019I’ve been very happy with their work. Not only is their pricing fair and reasonable, but the responses from their staff have always been on point. They’ve gone out of their way to meet our needs by implementing a special service that they didn’t offer before.
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Industry Experience
HelloSells has received positive feedback across various industries, including financial services, moving services, medical diagnostics, and arts & entertainment. Clients highlight their expertise in enhancing communication, seamless integration with existing systems, and responsiveness. Reviews indicate strong performance in managing customer interactions, leading to increased sales conversions and operational efficiency. Overall, the sentiment is highly favorable, particularly for businesses needing reliable call handling and customer service support.
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Financial services Other Industry Healthcare Arts, entertainment & musicWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight HelloSells' competitive pricing and exceptional value for money. One client noted spending under $1,000 with significant ROI, while another emphasized their reasonable $99 monthly fee for extensive service. A plumbing dispatcher praised their lower rates compared to competitors, expressing satisfaction with both the service and cost. Overall, feedback indicates that HelloSells delivers high-quality services at affordable prices, making them a valuable partner for businesses.Was this helpful?
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$25,000+< $25 / hr50 - 249Washington, DC
Services provided
20% Customer Service Outsourcing20% Call Center Services20% Marketing Strategy +4 services15% Market Research10% Business Consulting10% Sales Outsourcing5% Social Media MarketingSee all 6 projectsSalaria Sales is a sales development company specializing in lead generation and cold outreach to book qualified meetings. Reviews indicate a high satisfaction rate, with approximately 100% of clients noting their ability to deliver on promises without shortcuts. Their strategic approach, responsiveness, and high-quality lead generation are consistently praised by clients, enhancing sales pipelines and closing rates.
Reviews mention Innovative
Salaria Group has received positive feedback for their innovative approach to sales development. A CEO from RenewAge highlighted their unique methods, stating, 'They do sales development in a way I’ve never seen it done before.' The client emphasized the significant increase in sales and commended the firm's ability to accomplish a large scale of work efficiently. Overall, the sentiment reflects strong satisfaction with Salaria's innovative solutions.-
Market Research for Energy Management Solutions Company
5.0 Mar 25, 2021They are a young company and do sales development in a way I’ve never seen it done before. The scale of what they can accomplish is enormous and is well worth the investment. Their approach to sales development is innovative, setting them apart from other firms.
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1 of 1 reviews is 5 starsUnknown avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
Recent reviews of Salaria Sales reflect a positive sentiment, highlighting their effectiveness in booking qualified meetings and enhancing sales pipelines. Clients, such as the VP of Sales at Agam Group, praised their responsiveness and ability to act as an extension of the team, resulting in 209 booked meetings and a 64% show rate. While a learning curve was noted initially, the overall experience was deemed valuable, with clients appreciating the quality of service and cultural fit.Was this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently express satisfaction with Salaria Sales' cost-effectiveness and value for money. One client noted, "Good value for cost," while another highlighted their "pricing fit our budget." Additionally, a client from Deepchill Solutions remarked on how the investment brought "millions into the pipeline," emphasizing the tangible returns on their expenditure. Overall, the sentiment reflects a strong appreciation for the company's ability to deliver results that justify their pricing.Was this helpful?
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$1,000+< $25 / hr50 - 249Overland Park, KS
Services provided
15% Customer Service Outsourcing50% Back Office Outsourcing25% Sales Outsourcing +1 service10% Other IT Consulting and SISee all 3 projectsHyre is a Customer Support Outsourcing (CSO) company that specializes in providing virtual assistant staffing services. Reviews highlight their efficiency and professionalism, with 100% of clients impressed by their ability to match companies with suitable candidates quickly and effectively. Clients note an unmatched level of professionalism and effective project management, resulting in seamless onboarding and integration of virtual assistants.
2 of 2 Customer Service Outsourcing reviews are 5 stars1 new review for Customer Service Outsourcing in past 6 monthsLess than $10,000 avg. project costRead 2 ReviewsCustomer Service Outsourcing PROJECT HIGHLIGHT
Virtual Assistant Services for Moving & Storage Company
5.0 — Hey Lieu provides virtual assistant services for a moving and storage firm. They've deployed administrative staff to improve the client's operational efficiencies and create onboarding and training Read moreWas this helpful?
Industry Experience
Hyre has demonstrated expertise in the Transportation and Construction industries, receiving commendations for their effective staffing solutions. Clients highlighted their ability to provide high-quality administrative staff that enhances operational efficiency and aligns with company culture. The overall sentiment across these sectors is exceptionally positive, emphasizing Hyre's professionalism, quick response times, and tailored approach to candidate selection. Organizations in need of virtual assistant services would find Hyre to be a strong fit.
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Transportation ConstructionWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight Hey Lieu's competitive pricing and exceptional value for money. One CEO noted that the company's pricing fit their budget while providing great value, leading to an efficient onboarding process and a successful match with a virtual assistant. Similarly, another client emphasized that the pricing allowed them to enhance operational efficiencies without compromising on quality, illustrating a strong alignment between cost and service quality.Was this helpful?
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UndisclosedUndisclosed50 - 249San Antonio, TX
Services provided
30% Customer Service Outsourcing70% Call Center ServicesSee all 1 projectsTAS United is a call center service provider specializing in after-hours support for companies with 24/7 operations. Based on client reviews, the company is praised for its dependability and effective communication, with 100% positive feedback on responsiveness and project management. Initial challenges with script clarity were quickly resolved, ensuring smooth operation and client satisfaction.
Industry Experience
TAS United has demonstrated significant expertise in the healthcare sector, particularly with biomedical companies. Clients emphasize their reliability, effective communication, and the ability to alleviate operational burdens, particularly in providing after-hours support. The overall sentiment is positive, highlighting TAS United's impact in improving employee care and operational efficiency. This provider is well-suited for organizations seeking dependable support in healthcare-related environments.
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HealthcareWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed satisfaction with TAS United's affordability and value for money, noting their reputation and proximity as key factors in the selection process. One client highlighted that the company significantly reduced the workload on their occupational nursing staff while providing essential after-hours support. Overall, the sentiment is positive, emphasizing dependable service and effective communication, which contribute to the perceived cost-effectiveness of their offerings.Was this helpful?
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$10,000+< $25 / hr1,000 - 9,999Norcross, GA
Services provided
20% Customer Service Outsourcing65% Call Center Services15% Finance & Accounting Outsourcing (FAO)See all 1 projectsRCC BPO is a customer support and call center service provider specializing in bilingual capabilities and AI-based quality assurance. Reviewers consistently praise the company for improving client metrics, such as a 20% increase in NPS and a 15% reduction in onboarding cycle time. RCC BPO is recognized for its transparency and structured project management approach, with no noted areas for improvement.
0 of 1 reviews is 5 stars$200,000 – $999,999 avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
In the past six months, RCC BPO has received positive feedback, particularly for their bilingual capabilities and AI-driven quality assurance. A client highlighted a 20% improvement in NPS and a 15% reduction in onboarding time, attributing these successes to RCC BPO's structured project management and transparency. The client expressed satisfaction with the team's commitment and culture fit, noting no areas for improvement. Overall, the sentiment is highly favorable, indicating RCC BPO's strong value and effectiveness.Was this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed strong satisfaction with RCC BPO's cost-effectiveness, noting that their pricing aligns well with budget expectations while delivering significant value. One client highlighted that RCC BPO was chosen for their competitive pricing and culture fit, ultimately investing around $1.5 million. The positive feedback emphasizes improved client metrics, such as a 20% increase in NPS and enhanced productivity, reinforcing the overall sentiment of good value for the services provided.Was this helpful?
See All Locations (2)Norcross, GA
3150 Holcomb Bridge Road
Norcross, GA 300711001 - 2000
8552009170
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Ability to Deliver considers three criteria:
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