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Top Customer Support Services in the United States

Ratings Updated: May 18, 2026

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What are Featured Providers?
Top Customer Service

5.0 68 reviews
Premier Verified

$1,000+

Undisclosed

250 - 999

Serves United States

Services provided

55% Customer Service Outsourcing

15% Data Annotation Services

10% Back Office Outsourcing +2 services

10% Call Center Services

10% Content Moderation Services

Top Customer Service is a highly-regarded Customer Support Outsourcing provider specializing in inbound call handling and customer service BPO solutions. The company consistently receives positive feedback for its professionalism and efficient communication, with over 90% of clients highlighting improved response times and increased customer satisfaction. Their AI-assisted systems and trained agents ensure seamless integration and reliable support across various industries.

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Reviews mention Exceptional performance
The feedback from clients regarding Top Customer Service reflects exceptional performance across various projects. Notably, a Director of Marketing commended their virtual assistants for managing property inquiries efficiently, stating, 'They're performing admirably.' Similarly, the CEO of KNR Agency highlighted their team's rapid adaptation and quality service, noting, 'Their quality of work is up to the mark and they are performing excellent.' Overall, clients emphasize timely delivery, effective communication, and high satisfaction with the services provided.

Customer Service Outsourcing for Digital Agency

5.0 Jul 9, 2025

Top Customer Service has allowed us to see greater satisfaction on the part of the customers. Their quality of work is up to the mark and they are performing excellent. We have experienced before in-house personnel shifting offices, wasting money and time on training, and hence our decision to use outsourced services, where Top Customer Service has performed satisfactorily and saved more than 50 per cent. The group has performed optimally in the reception of incoming calls and the live chat. We did not have a live chat on our channels and they have installed tawk.to and operated that. We are making good conversions as soon as we added the live chat option.
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Customer Support Services for Credit Union

5.0 Jul 25, 2025

Because their staff was always accessible and the project manager made sure everything proceeded according to plan, the project went smoothly. They addressed any issues we had during the project and made changes as needed. How rapidly their representatives received training and were prepared to manage our unique procedures and requirements. They can provide excellent service in a short amount of time.
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25 of 25 Customer Service Outsourcing reviews are 5 stars

16 new reviews for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service & Back-Office Support for Protection Agency
5.0 — Top Customer Service provides ongoing customer support and proctoring services for an environmental protection agency. The team assists with the Section 608 support for the client's students. Read more
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Industry Experience

The provider has demonstrated expertise across several industries, including Automotive, Electric, Home Services, Contracting, Education, Medical, Legal, Business Services, and more. Clients highlight their strengths in efficient customer communication, professionalism, and their ability to handle inquiries promptly. Feedback shows a consistently positive impact on response times and customer satisfaction across sectors, suggesting their services are particularly beneficial for companies aiming to enhance customer support and engagement.
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Advertising & marketing Agriculture Non-profit Construction Home Services Electric Financial services IT Services Other Industry Other industries Business services Real estate Government Education Medical Automotive Legal Contracting

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United States (18) Canada (13) France (1)

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Hugo Inc.

5.0 28 reviews
Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves United States

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.

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Reviews mention Exceeds expectations
Clients express high satisfaction with Hugo's services, often noting that their expectations were exceeded. One client highlighted a 30% increase in website traffic and a 25% rise in qualified leads, attributing these successes to Hugo's effective strategies. Another client praised their exceptional multilingual support and timely delivery, stating that Hugo's commitment to understanding company culture significantly enhanced collaboration. Overall, clients commend Hugo for their professionalism, adaptability, and impactful contributions to their business objectives.

Digital Marketing, SMM & SEO for Software Solutions Company

5.0 Dec 8, 2023

Hugo's project management was exemplary throughout our engagement. They consistently delivered project milestones on time, demonstrating a strong commitment to timelines and deadlines. Their proactive approach to communication and responsiveness to our needs played a crucial role in the project's success. In instances where adjustments were needed, Hugo's team displayed flexibility and a solutions-oriented mindset, ensuring that our specific requirements were not only met but often exceeded.
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Multilingual Customer Support for Beverage Company

5.0 Aug 22, 2023

I'm delighted to share my exceptional experience working with Hugo, our trusted outsourcing partner. Their commitment to delivering items on time has been truly remarkable. Hugo seamlessly adapted to our needs, ensuring every delivery was punctual and hassle-free. It's been a pleasure collaborating with a team that not only met our expectations but consistently exceeded them. Hugo's exceptional service, adaptability, and reliability make them an outstanding partner.
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

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Helpware CX

4.8 47 reviews
Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves United States

Services provided

50% Customer Service Outsourcing

20% Call Center Services

10% Back Office Outsourcing +2 services

10% Content Moderation Services

10% Data Annotation Services

Helpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.

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Reviews mention Hard working
Clients consistently commend Helpware for their hard-working nature, highlighting the dedication of their agents and leadership. One client noted the responsiveness and readiness of the team to assist in various situations, emphasizing their commitment to meeting client needs. The first agent hired demonstrated significant ownership of tasks, contributing to a seamless workflow. Overall, the sentiment reflects a strong appreciation for Helpware's diligent efforts and effective collaboration.

Customer Support for Custom Meal Service Provider

5.0 Feb 4, 2022

Their friendless and composure regardless of what situation we were dealing with was always very welcome. From the agents to the leadership, everyone was always so ready and willing to help. The team's general responsiveness is yet another reason to be appreciative to be working with Helpware. The leadership and the agents all took their responsibilities very seriously and I really appreciate how hard they work to ensure our needs are met.
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3 of 3 Customer Service Outsourcing reviews are 5 stars

$200,000 – $999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Parking Software Company
5.0 — Helpware provides ongoing customer service outsourcing services for a parking software company. The team handles equipment and software; they’re in charge of remotely troubleshooting issues for Read more
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More responsive than most other service providers

Helpware CX is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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United States (40) Canada (1) Georgia (1) New Zealand (1)

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Mindy Support

4.8 37 reviews
Premier Verified

Undisclosed

Undisclosed

1,000 - 9,999

Serves United States

Services provided

35% Customer Service Outsourcing

35% Data Annotation Services

30% Generative AI

Mindy Support is a Customer Support Outsourcing company specializing in multilingual call center solutions and customer care outsourcing. Reviews reflect an 80% positive sentiment, highlighting their strong project management, proactive communication, and efficient service delivery. Clients commend their value for cost and seamless onboarding, though some suggest expanding language offerings and improving staff training.

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Reviews mention Adaptable
Clients consistently highlight Mindy Support's adaptability as a key strength, noting their ability to evolve with changing data and instructions. One client emphasized that Mindy was chosen over competitors due to their superior adaptability and communication. Additionally, the team’s responsiveness and willingness to understand the nuances of tasks were praised, although there is a suggestion for further exploration of subjective decision-making processes. Overall, the sentiment regarding adaptability is highly positive.

Call Center Services for Software Company

5.0 Jun 21, 2024

They are efficient, responsive, and showcase impressive flexibility, seamlessly adapting to our individual processes and needs. Together with Mindy, we launched several customer support streams in parallel, all successfully set up from scratch to launch. Their commitment to excellence and their ability to offer different solutions have significantly improved our customer communication and satisfaction.
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Annotation Service for Speech Assistive Technology Startup

4.5 Jul 2, 2021

They're communicative. Mindy Support adapts well as data and instructions for their work evolve. The team is very exact in following instruction. Some work involves subjective decision-making that does not adhere to the general regulations so it will be helpful for the team to understand more fully not only how to complete the tasks but why as well.
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1 of 3 Customer Service Outsourcing reviews are 5 stars

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Home Technology Retailer
4.0 — Mindy Support provides customer service support for a home technology retailer's Dutch customers via the service hotline. The team answers incoming calls, clarifies customers' requests, and Read more
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Industry Experience

Mindy Support has demonstrated expertise across multiple industries, including beauty, automotive, eCommerce, and technology. Clients commend their multilingual customer support and operational efficiency, particularly in the beauty and automotive sectors. In eCommerce and financial services, their data annotation capabilities have led to high model accuracy, while their agile project management is noted across various sectors. Overall, feedback indicates a strong sentiment of reliability and adaptability, making them a suitable partner for complex projects in diverse industries.
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Beauty & Cosmetics Automotive eCommerce Manufacturing IT Services Engineering Software Research Arts, entertainment & music Financial services Utilities Gaming Other Industry Construction Healthcare Information technology Advertising & marketing Beauty

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United States (9) Germany (5) Austria (3) Switzerland (2) Canada (2) Finland (2) England (2) Israel (2) Netherlands (2) France (1) Sweden (1) Portugal (1) Liechtenstein (1) Greece (1)

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Ruby

4.6 7 reviews

Undisclosed

Undisclosed

250 - 999

Portland, OR

Services provided

20% Customer Service Outsourcing

80% Call Center Services

Ruby is a virtual receptionist service provider, known for efficiently managing inbound calls with professionalism and exceptional customer service. Overall, 100% of the reviews highlight their high call quality and reliability, with clients appreciating the valuable support in maintaining a professional image. The services are noted as cost-effective, saving clients substantial time and money.

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Reviews mention High-quality work
Clients consistently highlight Ruby Receptionists for their high-quality work, particularly praising the exceptional call quality and customer support. One attorney noted the professionalism provided by a live answering service, emphasizing its significant value over automated systems. Another client remarked on the substantial savings and positive experience, underscoring the effectiveness of their services. Overall, the sentiment is overwhelmingly positive, with no significant areas for improvement mentioned.

Answering & Customer Services for Advertising Firm

4.5 Aug 12, 2017

They offer good call quality and customer service.
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Industry Experience

Ruby Receptionists has demonstrated expertise across various industries including Legal, Advertising & Marketing, Arts, Entertainment & Music, Manufacturing, Financial Services, and Energy & Natural Resources. Feedback highlights their professionalism, strong customer service, and ability to manage inbound calls effectively. In the Legal sector, they are praised for enhancing client communication and operational efficiency. Overall sentiment is positive, indicating Ruby Receptionists is a strong fit for businesses seeking reliable virtual receptionist services.
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Arts, entertainment & music Manufacturing Financial services Energy & natural resources Advertising & marketing Legal

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Average Project Cost Breakdown

Less than $10,000 (4) $10,000 to $49,000 (2) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently commend Ruby Receptionists for their cost-effectiveness and value for money. One attorney noted spending less than $300 monthly for a service that significantly enhances professionalism, while another client reported saving $1,000 to $2,000 monthly through their services. Overall, feedback indicates that Ruby's pricing structure is perceived as reasonable, with many clients expressing satisfaction with the quality of service relative to the costs incurred.
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Baton Rouge, Louisiana (1) Rockville, Maryland (1) Raleigh, North Carolina (1) Long Beach, California (1) Lynn, Massachusetts (1) Elma, Washington (1) Tobyhanna, Pennsylvania (1)

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DialAmerica

4.5 17 reviews

$5,000+

Undisclosed

1,000 - 9,999

Mahwah, NJ

Services provided

15% Customer Service Outsourcing

50% Call Center Services

25% Back Office Outsourcing +1 service

10% Sales Outsourcing

DialAmerica is a business process outsourcing company that provides both inbound and outbound call services, specializing in customer engagement and lead generation. Reviews highlight their professionalism, efficiency, and ability to improve customer service experience, with approximately 90% positive feedback. Clients commend DialAmerica's quality of service, organizational skills, and adaptability to client needs, although some suggest enhancements in technology and pricing models.

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Reviews mention Well-organized projects
Clients have consistently praised DialAmerica for their well-organized project management and efficient service delivery. One client noted their strengths in organization and speed, stating that the service demonstrates quality work and professionalism. Additionally, the detailed invoicing and ability to handle customer attention and order processing effectively contribute to their positive reputation. Overall, the sentiment regarding project organization is highly favorable, with clients experiencing significant time and cost savings.

Customer Support and Orders Processing for Real Estate Company

4.5 Dec 23, 2017

Their strengths are their organization and speed.
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Industry Experience

DialAmerica has demonstrated expertise across multiple industries, including Healthcare, Utilities, Real Estate, Manufacturing, Financial Services, Transportation, and Retail. Overall, clients highlight their strengths in lead generation, customer service, and effective communication. DialAmerica is especially recognized for increasing efficiency, improving customer satisfaction, and providing high-quality leads in Healthcare and Financial Services, while also delivering excellent customer support in Retail and Hospitality. Their adaptable solutions indicate a strong match for businesses seeking reliable customer engagement and support.
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IT Services Transportation Nonprofit Human Resources Utilities Healthcare Real estate Manufacturing Financial services Other Industry Hospitality & leisure Retail

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Average Project Cost Breakdown

$10,000 to $49,000 (6) $50,000 to $199,999 (4) Less than $10,000 (3) $200,000 to $999,999 (2) $10,000,000 + (2)

What Clients Have Said
Clients express a generally positive sentiment regarding DialAmerica's cost and value for money. Many reviews highlight significant savings, with one client noting a monthly savings of $25,000. Others mention efficient service and high-quality leads, making the investment worthwhile. However, some feedback suggests a desire for better pricing structures, with comments on the need for more economical packages. Overall, clients appreciate the balance of service quality and cost-effectiveness, indicating a strong value proposition.
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New York City, New York (3) Santa Clara, California (2) Los Angeles, California (2) Rosemead, California (1) Johnson City, Tennessee (1) Oklahoma City, Oklahoma (1) Washington, District of Columbia (1) Tifton, Georgia (1) Denver, Colorado (1) Yakima, Washington (1) Pittsburgh, Pennsylvania (1) Ashburn, Virginia (1) Boardman, Oregon (1)

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Featured

What are Featured Providers?
Top Customer Service

5.0 68 reviews
Premier Verified

$1,000+

Undisclosed

250 - 999

Serves United States

Services provided

55% Customer Service Outsourcing

15% Data Annotation Services

10% Back Office Outsourcing +2 services

10% Call Center Services

10% Content Moderation Services

Top Customer Service is a highly-regarded Customer Support Outsourcing provider specializing in inbound call handling and customer service BPO solutions. The company consistently receives positive feedback for its professionalism and efficient communication, with over 90% of clients highlighting improved response times and increased customer satisfaction. Their AI-assisted systems and trained agents ensure seamless integration and reliable support across various industries.

See all 68 projects
Reviews mention Exceptional performance
The feedback from clients regarding Top Customer Service reflects exceptional performance across various projects. Notably, a Director of Marketing commended their virtual assistants for managing property inquiries efficiently, stating, 'They're performing admirably.' Similarly, the CEO of KNR Agency highlighted their team's rapid adaptation and quality service, noting, 'Their quality of work is up to the mark and they are performing excellent.' Overall, clients emphasize timely delivery, effective communication, and high satisfaction with the services provided.

Customer Service Outsourcing for Digital Agency

5.0 Jul 9, 2025

Top Customer Service has allowed us to see greater satisfaction on the part of the customers. Their quality of work is up to the mark and they are performing excellent. We have experienced before in-house personnel shifting offices, wasting money and time on training, and hence our decision to use outsourced services, where Top Customer Service has performed satisfactorily and saved more than 50 per cent. The group has performed optimally in the reception of incoming calls and the live chat. We did not have a live chat on our channels and they have installed tawk.to and operated that. We are making good conversions as soon as we added the live chat option.
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Customer Support Services for Credit Union

5.0 Jul 25, 2025

Because their staff was always accessible and the project manager made sure everything proceeded according to plan, the project went smoothly. They addressed any issues we had during the project and made changes as needed. How rapidly their representatives received training and were prepared to manage our unique procedures and requirements. They can provide excellent service in a short amount of time.
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25 of 25 Customer Service Outsourcing reviews are 5 stars

16 new reviews for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service & Back-Office Support for Protection Agency
5.0 — Top Customer Service provides ongoing customer support and proctoring services for an environmental protection agency. The team assists with the Section 608 support for the client's students. Read more
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Industry Experience

The provider has demonstrated expertise across several industries, including Automotive, Electric, Home Services, Contracting, Education, Medical, Legal, Business Services, and more. Clients highlight their strengths in efficient customer communication, professionalism, and their ability to handle inquiries promptly. Feedback shows a consistently positive impact on response times and customer satisfaction across sectors, suggesting their services are particularly beneficial for companies aiming to enhance customer support and engagement.
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Advertising & marketing Agriculture Non-profit Construction Home Services Electric Financial services IT Services Other Industry Other industries Business services Real estate Government Education Medical Automotive Legal Contracting

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United States (18) Canada (13) France (1)

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Sound Telecom

4.2 19 reviews

Undisclosed

Undisclosed

10 - 49

Spokane, WA

Services provided

50% Customer Service Outsourcing

50% Call Center Services

Sound Telecom is a business process outsourcing company specializing in call handling and communication services. Reviews indicate a generally positive experience, with clients appreciating their quick response time and professionalism. About 67% of the reviews highlight strengths such as expertise and efficiency, while some suggest potential improvement in customer service and cost management.

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Reviews mention Timely
Clients have expressed a positive sentiment regarding Sound Telecom's timeliness, noting that they 'respond quickly' to inquiries and needs. This promptness is highlighted as a key strength of the service provider, indicating reliability in communication and service delivery. Overall, the feedback suggests that Sound Telecom is effective in meeting deadlines and maintaining responsiveness, which is crucial for their clients' operational needs.

Inbound Support for Business Services Company

4.5 Dec 24, 2017

They respond quickly.
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Industry Experience

Sound Telecom has demonstrated significant expertise across various industries, particularly in Business Services, IT Services, and Consumer Products. Clients appreciate their quick response times and professionalism, noting improvements in customer service and operational efficiency. Overall, feedback highlights strengths in call handling and support, with a positive sentiment regarding their impact. They are a suitable choice for businesses seeking reliable inbound services, especially in sectors requiring consistent communication and customer support.
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Telecommunications Financial services Business services IT Services Consumer Products Real estate Arts, entertainment & music Healthcare Media Nonprofit Hospitality & leisure Manufacturing Information technology

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Average Project Cost Breakdown

Less than $10,000 (12) $10,000 to $49,000 (6)

What Clients Have Said
Clients express a generally positive sentiment regarding Sound Telecom's pricing and value for money. One client noted a flat rate of $500 per week, indicating satisfaction with the services provided for that cost. Another highlighted the importance of their services, stating they are happy with their spending and the product received. While some reviews mentioned potential areas for improvement in cost, this was not viewed as a significant drawback, with overall contentment in the quality of service delivered.
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Cabot, Arkansas (1) Orlando, Florida (1) Vero Beach, Florida (1) Thomasville, Georgia (1) Chesterfield, Missouri (1) Irving, Texas (1) Plano, Texas (1) Waxahachie, Texas (1) Indianapolis, Indiana (1) Newark, New Jersey (1) Paterson, New Jersey (1) Brooklyn, New York (1) Lebanon, Ohio (1) Sacramento, California (1) Sparks, Nevada (1) Phoenix, Arizona (1) Manassas, Virginia (1) Virginia Beach, Virginia (1) Ozark, Alabama (1)

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Squeeze

5.0 1 review

$25,000+

Undisclosed

250 - 999

Orem, UT

Services provided

19% Customer Service Outsourcing

45% Call Center Services

36% Sales Outsourcing

Squeeze is a content creation and marketing company specializing in generating engagement through valuable informational content and strategic outreach. The feedback is overwhelmingly positive, with clients highlighting the high return on investment and consultative approach, resulting in long-term partnerships and minimal complaints. Their adaptability and ongoing collaboration are praised, with 100% of reviewers noting their effective project management and tailored strategies.

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Industry Experience

Squeeze Media has demonstrated strong expertise in the financial services industry, particularly within commercial insurance. Clients highlight their consultative approach, effective content creation, and lead remarketing strategies that have resulted in high returns on investment. Their project management and communication skills are well-regarded, indicating reliability and ongoing support. Overall, the company is well-suited for businesses looking for customized marketing solutions in the financial services sector.
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Financial services

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients generally perceive Squeeze Media as offering good value for money, with one client noting a three- to four-to-one return on their $200,000 investment over eight years. The consultative approach and effective content strategies have contributed to ongoing engagements and satisfaction. Clients appreciate the company's collaborative method, which contrasts favorably with other providers. Overall, the feedback indicates that Squeeze Media's pricing aligns well with the results delivered, fostering long-term partnerships.
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Answering Legal

5.0 18 reviews

Undisclosed

Undisclosed

50 - 249

Nesconset, NY

Services provided

20% Customer Service Outsourcing

60% Call Center Services

20% Sales Outsourcing

Answering Legal is a specialized answering service company catering to law firms, providing 24/7 call handling, client intake, and message forwarding. Reviews indicate a high satisfaction rate, with approximately 95% of clients praising their professionalism and responsiveness. Common themes in feedback highlight their seamless integration into legal practices, effective communication, and the ability to handle high call volumes efficiently, with very few areas for improvement noted by clients.

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Reviews mention Knowledgeable
Clients consistently express high satisfaction with Answering Legal's knowledgeable team. One reviewer noted their staff is 'smart, educated, and knowledgeable about my business model,' highlighting the effort put into training. Another client praised the team's ability to communicate effectively and accurately record information, stating, 'I can't ask for more than what Answering Legal provides.' Overall, the sentiment is overwhelmingly positive, emphasizing their expertise and responsiveness.

Answering Services for Criminal Defense & DWI Practice

5.0 May 21, 2020

The workers seem smart, educated, and knowledgeable about my business model. They put extra care into their training and it shows.
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Industry Experience

Answering Legal has received positive feedback from clients predominantly within the legal industry, specifically in criminal defense, family law, consumer bankruptcy, and immigration. Clients appreciate their professionalism, 24/7 availability, and effective call management, which enhance client retention and satisfaction. The overall sentiment is highly favorable, with many noting the seamless integration of their services as an extension of their own practice. This provider is particularly well-suited for law firms seeking reliable and efficient call answering solutions.
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Legal

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Average Project Cost Breakdown

$10,000 to $49,000 (10) Less than $10,000 (3) $50,000 to $199,999 (2)

What Clients Have Said
Clients consistently express satisfaction with Answering Legal's cost-effectiveness and value for money. Feedback highlights that their flexible pricing, based on call volume, allows for tailored investments, ranging from $150 to $60,000 annually. One client noted they could negotiate rates, while another emphasized that even a single new client gained through their service justifies the cost. Overall, clients feel they receive high-quality service that exceeds expectations, making it a worthwhile investment.
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New York City, New York (6) Philadelphia, Pennsylvania (3) Jacksonville, Florida (1) Pensacola, Florida (1) Charlotte, North Carolina (1) Chicago, Illinois (1) Detroit, Michigan (1) Cherry Hill, New Jersey (1) Brooklyn, New York (1) Lake Saint Louis, Missouri (1) Sharon, Massachusetts (1)

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GCS Agents

4.9 6 reviews

$50,000+

$25 - $49 / hr

250 - 999

Salisbury, NC

Services provided

40% Customer Service Outsourcing

35% Call Center Services

10% Back Office Outsourcing +2 services

10% Business Consulting

5% HR Consulting

GCS Agents is a comprehensive service provider specializing in call center operations, training, inbound services, and back office support. Reviews highlight their exceptional performance in call management, adaptability in training, and efficiency in back office tasks, with 100% of reviewers noting their strong communication skills and dedication to client success. Clients appreciate their ability to tailor solutions and maintain high-quality service, contributing to significant operational efficiencies and cost savings.

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Reviews mention Results-oriented
GCS Agents received positive feedback for their results-oriented approach, effectively addressing client needs and improving customer satisfaction. A client noted a significant increase in quality scores and public response after GCS's tailored training on tone and empathy. Their commitment to communication and project management was also praised, with one reviewer emphasizing their genuine interest in achieving client goals. Overall, the sentiment reflects satisfaction with GCS Agents' ability to deliver impactful solutions.

Corporate Training for Electric Utility Company

5.0 Feb 18, 2020

We saw an increase in quality scores for the areas we were concerned with. We also saw a boost in customer satisfaction; after the training, we experienced a better public response when dealing with customers. They put together exactly what we needed. They’re also skilled in implementing small changes that make a big difference.
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Industry Experience

GCS Agents demonstrates strong expertise in the Transportation, Advertising & Marketing, Utilities, Information Technology, and Energy & Natural Resources industries. Clients commend their ability to establish efficient call centers, create tailored training programs, and enhance customer interactions. Overall sentiment is positive, with consistent praise for communication, project management, and adaptability. GCS Agents excels in improving operational efficiency and customer satisfaction, making them a suitable partner for projects requiring customer service and training solutions.
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Transportation Advertising & marketing Utilities Information technology Energy & natural resources IT Services

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Average Project Cost Breakdown

$10,000 to $49,000 (2) Less than $10,000 (1) $50,000 to $199,999 (1) $1,000,000 to $9,999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients commend GCS Agents for delivering exceptional value relative to their costs. One client noted a substantial annual investment of $25 million to $30 million, citing the company's high performance and seamless transition as key benefits. Another client, who spent approximately $17,000, appreciated the personalized service despite the costs being somewhat high. Overall, feedback indicates that GCS Agents' services yield significant savings and improved productivity, validating their pricing structure.
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Jacksonville, Florida (1) Nashville, Tennessee (1) Austin, Texas (1) New York City, New York (1) Columbus, Ohio (1) Los Angeles, California (1)

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Westpark Communications

4.8 4 reviews

Undisclosed

Undisclosed

50 - 249

Spring, TX

Services provided

40% Customer Service Outsourcing

25% Back Office Outsourcing

25% Call Center Services +1 service

10% Sales Outsourcing

Westpark Communications is a call center and back office service provider known for its professional customer service and support solutions. They have been praised for their attention to detail, effective communication, and ability to enhance client revenue, with 75% of reviewers highlighting their excellent service quality. While consistent team performance is noted, some reviewers mention frequent agent turnover as an area for ongoing improvement.

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Reviews mention Innovative
Westpark Communications has received positive feedback regarding their innovative approach. Clients have highlighted their reliability and strong technical support, with one stating they are an 'innovative company with a great support team.' The overall sentiment reflects satisfaction with the innovative solutions provided, which have significantly saved time and money for the clients.

Inbound Appointment Scheduling for Consumer Products Firm

4.5 Aug 12, 2017

They are an innovative company with a great support team.
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Industry Experience

Westpark Communications has demonstrated expertise across diverse industries, particularly in Consumer Products and Real Estate. Feedback highlights their strengths in customer service, effective communication, and innovative solutions. Clients in Consumer Products commend their ability to enhance operational efficiency and revenue, while those in Real Estate appreciate their professionalism and personalized service. Overall, the sentiment is positive, with strong recommendations for businesses seeking reliable call center and back office support.
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Consumer Products Real estate

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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients have expressed satisfaction with Westpark Communications' pricing, describing it as reasonable compared to competitors. One client noted spending approximately $100,000 over several years while feeling the value received was significant, particularly in customer service performance. Another client highlighted an hourly billing structure that effectively saved them around $500 monthly, indicating a strong return on investment. Overall, the sentiment regarding cost and value for money is positive, with clients appreciating the balance of quality service and competitive pricing.
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Tampa, Florida (1) Austin, Texas (1) Burlington, Vermont (1) San Diego, California (1)

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Helplama

5.0 1 review

$1,000+

< $25 / hr

250 - 999

Walnut, CA

Services provided

75% Customer Service Outsourcing

25% Call Center Services

Helplama specializes in Customer Support Outsourcing, providing a team of trained agents handling customer inquiries across various channels such as emails, live chat, phone, and social media. Reviews highlight their exceptional organizational skills, rapid response times, and consistent quality, leading to significant improvements in customer satisfaction metrics for clients. Their ability to retain skilled agents ensures continuity and expertise in managing customer care operations.

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1 of 1 Customer Service Outsourcing reviews are 5 stars

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Support BPO for Digital Consumer Products Co
5.0 — A digital consumer products company for customer service BPO. They source the client with customer support agents and train them to handle emails, live chat, phone, and social media inquiries. Read more
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Industry Experience

Helplama has demonstrated strong expertise in the eCommerce sector, particularly in enhancing customer support for digital consumer products. Client feedback highlights their organized processes, quick response times, and effective agent retention, resulting in improved customer satisfaction scores. The positive sentiment indicates a solid fit for companies within the eCommerce industry seeking efficient customer service solutions.
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eCommerce

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have expressed satisfaction with Helplama's overall cost-effectiveness and value for money. One CEO noted a significant improvement in customer service metrics and praised the company's organized processes and long-term agent retention, suggesting a strong return on investment. The feedback indicates that Helplama meets client needs efficiently, with no reported areas for improvement, highlighting their competitive pricing relative to the quality of service provided.
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Ansafone Contact Centers

4.5 1 review

$1,000+

$25 - $49 / hr

250 - 999

Ocala, FL

Services provided

60% Customer Service Outsourcing

20% Call Center Services

10% Back Office Outsourcing +1 service

10% Sales Outsourcing

Ansafone Contact Centers is a company specializing in call center services, proficient in handling both English and Spanish-speaking populations across the US. The feedback is overwhelmingly positive, with 100% of reviewers highlighting their flexibility, skilled personnel, and ability to manage high call volumes effectively. Collaborators appreciate their responsiveness and strong project management, although clearer initial communication is advised for optimal outcomes.

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Industry Experience

Ansafone Contact Centers has demonstrated strong expertise in the Government sector, particularly in emergency response scenarios, such as supporting FEMA's hurricane relief efforts. Clients praise their responsiveness, flexibility, and skilled personnel, highlighting their capacity to manage high call volumes effectively. Overall sentiment is highly positive, with clients noting their ability to adapt to changing requirements and maintain clear communication, making them a suitable choice for government-related projects.
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Government

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients generally perceive Ansafone Contact Centers as offering good value for money, particularly in high-pressure situations. One client noted their investment exceeded $1,000,000 but highlighted the exceptional quality of service and responsiveness from the team. Their flexibility and ability to manage high call volumes were particularly praised. Overall, the sentiment reflects satisfaction with both the cost and the quality of the services provided, despite suggestions for improved initial communications.
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OnQ Global

5.0 6 reviews

Undisclosed

Undisclosed

250 - 999

Houston, TX

Services provided

40% Customer Service Outsourcing

40% Call Center Services

20% Back Office Outsourcing

OnQ Global is a Customer Service BPO specializing in remote customer care and call center solutions. They consistently exceed expectations in quality and project management, maintaining a low abandonment rate and achieving high-quality scores between 97%–98%. Clients commend their flexibility, strong management, and dedication to aligning with business goals, despite occasional employee turnover and process detail issues.

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Reviews mention Experienced
Clients express a highly positive sentiment regarding OnQ Global's experience and expertise in BPO outsourcing services. One executive noted their impressive flexibility and responsiveness in refining processes and onboarding, stating they exceed expectations in operational speed and communication. Another highlighted the quality of OnQ Global's middle management and their adept understanding of healthcare practices. Overall, clients recommend thorough preparation to maximize the benefits of their services, indicating a strong trust in OnQ Global's capabilities.

BPO & Back-Office Outsourcing for Medical Equipment Company

5.0 Aug 13, 2025

I’m impressed by the quality and experience of OnQ Global’s middle management and their understanding of our process. The team has helped us accelerate the onboarding of their individuals. OnQ Global leadership’s flexibility in quickly solving our problems and onboarding resources is impressive.
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3 of 3 Customer Service Outsourcing reviews are 5 stars

3 new reviews for Customer Service Outsourcing in past 6 months

$1,000,000 – $9,999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

BPO & Back-Office Outsourcing for Medical Equipment Company
5.0 — OnQ Global provides BPO outsourcing services for a medical equipment company. The team offers data entry services, takes inbound phone calls, and follows up with insurance payers via phone. Read more
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Industry Experience

OnQ Global has demonstrated strong expertise in the medical industry, particularly in revenue cycle management and customer service for radiology practices. Clients praised their responsiveness, quality of service, and effective project management. Key strengths include their ability to scale operations, provide analytics solutions, and integrate seamlessly into client teams. Overall, feedback indicates a high level of satisfaction, making OnQ Global a suitable partner for organizations in the healthcare sector seeking reliable BPO services.
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Medical

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Average Project Cost Breakdown

Less than $10,000 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients generally perceive OnQ Global as providing excellent value for money. One client noted spending around $10,000 for business intelligence dashboards, stating the results exceeded expectations. Another highlighted that their engagement, costing over $1 million, maintained high quality and met budgetary constraints. Overall, feedback emphasizes OnQ Global's commitment to project management, timely delivery, and effective communication, reinforcing their reputation as a valuable partner in revenue cycle management.
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LiveAdmins

5.0 1 review

Undisclosed

Undisclosed

250 - 999

Chicago, IL

Services provided

20% Customer Service Outsourcing

25% AI Development

25% Call Center Services +2 services

15% AI Consulting

15% Generative AI

LiveAdmins is a customer engagement company specializing in providing live chat services for businesses. Based on the reviews, they are praised for their human-centered approach, avoiding AI-based solutions, and delivering timely, responsive service. As all feedback provided is positive, with no areas of improvement noted, 100% of reviewers commend their personal touch and reliability.

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Industry Experience

The provider has received positive feedback from the construction industry, specifically for their work with solar energy solutions. Clients appreciate the personalized, human-centric chat service that effectively engages both residential and commercial customers. Their strengths include timely project delivery, excellent communication, and responsiveness. The overall sentiment indicates strong expertise in the construction sector, making them a suitable choice for businesses seeking customer support solutions focused on human interaction.
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What Clients Have Said
Clients have expressed satisfaction with the overall cost and value for money provided by LiveAdmins. One reviewer noted the impressive responsiveness and accessibility of the team, highlighting the benefit of working with real people rather than AI. Although specific metrics on cost-effectiveness were not provided, the long-term engagement since 2017 suggests a strong perceived value, indicating that clients find their pricing justifiable given the quality of service received.
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wrrk

4.8 4 reviews

$1,000+

Undisclosed

50 - 249

San Francisco, CA

Services provided

50% Customer Service Outsourcing

30% Call Center Services

10% Back Office Outsourcing +1 service

10% Document Digitization & Management

wrrk is a Customer Support Outsourcing company that specializes in providing comprehensive outsourced customer support services, including technical and product-related inquiries. The company is recognized for its professionalism, adaptability, and ability to meet service level agreements. Positive feedback accounts for approximately 90% of references, highlighting their effective scaling and customer communication. Some reviews suggest improvements in response times and evolving documentation.

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1 of 2 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

$10,000 – $49,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center & Customer Service Outsourcing for Energy Co
5.0 — wrrk provided call center and customer service outsourcing for an EV charging solutions company. The team offered telephone support to resolve technical issues and support incident resolution. Read more
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Industry Experience

wrrk has demonstrated expertise across multiple industries, notably in Energy & Natural Resources and Beauty & Cosmetics. In the energy sector, clients appreciated their ability to provide effective technical support and maintain compliance with service agreements, reflecting strong project management skills. In the beauty industry, feedback highlighted wrrk's professionalism and responsiveness in customer service, aiding in order management. Overall, wrrk is well-suited for companies seeking reliable support in technical and customer service operations in these sectors.
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Energy & natural resources Beauty & Cosmetics

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Average Project Cost Breakdown

What Clients Have Said
Clients have consistently recognized wrrk for its competitive pricing and overall value for money. One CEO noted that their pricing fit their budget and provided good value for the cost, while another client appreciated the professionalism and responsiveness, which helped lighten their workload. Overall, the sentiment reflects satisfaction with the cost-effectiveness of wrrk's services, although there are minor suggestions for improving responsiveness in certain situations.
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Anserve Inc.

4.9 17 reviews

Undisclosed

Undisclosed

50 - 249

Butler, NJ

Services provided

10% Customer Service Outsourcing

90% Call Center Services

Anserve Inc. is a Customer Service BPO specializing in outsourced customer support and call center solutions, particularly in the healthcare sector. Feedback highlights their professional, responsive, and helpful management, with 100% positive reviews emphasizing seamless patient care and 24-hour coverage. This exceptional performance demonstrates their strong alignment with client needs and objectives.

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Reviews mention Exceeds expectations
Anserve Inc. has consistently exceeded client expectations, particularly noted for their excellent on-call coverage for weekends. A Director from a home services company highlighted their outstanding performance and recommended them for similar needs, emphasizing that they will not disappoint. Overall, the sentiment reflects strong satisfaction with the company's services and reliability.

Call Center Services for Home Services

5.0 Sep 8, 2025

Reached out to them after finding them on google. They exceeded expectations. If you are in need of on-call services reach out. They will not disappoint.
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1 of 1 Customer Service Outsourcing reviews are 5 stars

Less than $10,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center & Customer Service Outsourcing for Healthcare Co
5.0 — Anserve Inc. supported the customer service of a healthcare company while transitioning to a new clinical office. The team provided external coverage after hours since the client didn't have Read more
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Industry Experience

Anserve Inc. has demonstrated expertise primarily in the Medical and Healthcare sectors, receiving consistently positive feedback for their responsiveness and professionalism in managing after-hours patient communications. Their impact includes enhancing patient care accessibility and reducing operational costs. The company's effectiveness extends to industries such as Real Estate, Energy & Natural Resources, and Consumer Products, showcasing versatility and reliable customer service support. Overall sentiment is highly favorable, indicating a strong fit for clients across these industries.
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Medical Healthcare Other Industry Energy & natural resources Real estate Financial services Consumer Products Home Services

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New York City, New York (3) Cranford, New Jersey (1) Linden, New Jersey (1) Long Branch, New Jersey (1) Mahwah, New Jersey (1) Morristown, New Jersey (1) Teaneck, New Jersey (1) Neptune City, New Jersey (1) Chestnut Ridge, New York (1) Holmdel, New Jersey (1)

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RemSource

4.7 3 reviews

$1,000+

< $25 / hr

10 - 49

Baltimore, MD

Services provided

20% Customer Service Outsourcing

30% Finance & Accounting Outsourcing (FAO)

20% Back Office Outsourcing +3 services

10% Business Consulting

10% Call Center Services

10% Financial Consulting

RemSource is a professional back-office service provider specializing in phone support, email management, and medical billing. They are highly regarded for their customer care and efficiency, with reviews highlighting their ability to free up client time and increase productivity. Approximately 100% of reviewers noted their professionalism, while 67% mentioned improved workflow and communication. Consistency across operators was identified as an area for improvement by one reviewer.

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Reviews mention High-quality work
Clients consistently commend RemSource for delivering high-quality work, highlighting their professionalism and reliability. One client noted their ability to handle phone and email inquiries effectively, which improved prospect close rates. Another praised the consistent training of staff, stating that assistants exhibit integrity and professionalism. Overall, feedback indicates strong satisfaction with the quality of service, with clients expressing confidence in RemSource's commitment to excellent customer care and operational efficiency.

Ongoing Administrative Support for Creative Web Agency

5.0 Nov 14, 2017

They do a fantastic job of training employees to meet the RemSource standard. They are consistent, they communicate important information in real time, and the entire company is full of kind, good people, full of integrity.
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Virtual Assistant for Telecommunications Company

5.0 Aug 12, 2017

Because they are so efficient, they also increase our productivity, therefore both our companies have positive outcomes.
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Industry Experience

RemSource has demonstrated expertise across various industries including automotive, advertising & marketing, and telecommunications. In the automotive sector, clients praised their ability to enhance customer interactions and improve sales outcomes. The advertising & marketing firms lauded their professionalism and efficiency, allowing designers to focus on creative work. In telecommunications, their back office services significantly boosted productivity and reduced operational stress. Overall, RemSource is well-regarded for their reliable service and strong client relationships, making them a suitable partner for businesses seeking support in these industries.
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Automotive Advertising & marketing Telecommunications

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Average Project Cost Breakdown

$10,000 to $49,000 (3)

What Clients Have Said
Clients have consistently praised RemSource for providing exceptional value for money, noting their professional service and efficiency. One managing director highlighted significant improvements in prospect close rates, attributing this success to RemSource's reliable support. Another client, a creative agency president, initially hesitated due to perceived costs but ultimately found their investment worthwhile, as it freed up time for more valuable work. Overall, feedback indicates that RemSource delivers high-quality service at a competitive price.
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TMP Direct

5.0 1 review

$10,000+

$50 - $99 / hr

10,000+

Mount Olive, NJ

Services provided

60% Customer Service Outsourcing

20% IT Managed Services

10% Logistics & Supply Chain Consulting +1 service

10% Sales Outsourcing

TMP Direct is a call center service provider specializing in delivering comprehensive end-to-end customer support solutions. They consistently exceed client expectations, earning a 100% positive feedback score, with reviewers highlighting their professional attitude and effective communication. Clients appreciate their high-quality service and commitment to enhancing customer experience.

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Industry Experience

TMP Direct has demonstrated notable expertise in the telecommunications industry, particularly in delivering exceptional customer support through call center services. Feedback highlights their professionalism, commitment to quality, and ability to exceed client expectations. The overall sentiment is highly positive, reflecting their strengths in project management and effective communication. Potential clients in the telecommunications sector seeking quality customer experience solutions would find TMP Direct to be a suitable partner.
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Telecommunications

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Average Project Cost Breakdown

What Clients Have Said
Clients have expressed strong satisfaction with TMP Direct's overall cost and value for money. One client rated them 10/10, highlighting their impressive service that exceeded expectations. Feedback indicates that TMP Direct provides a comprehensive end-to-end solution, with a professional approach that fosters a positive working relationship. Additionally, there are no noted areas for improvement, suggesting that clients feel they receive excellent value relative to the costs incurred.
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ACC

4.6 10 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Bristol, CT

Services provided

25% Customer Service Outsourcing

50% Call Center Services

25% Back Office Outsourcing

ACC is a customer contact center company specializing in both inbound and outbound services, including customer service, technical support, and appointment setting. Reviews highlight their efficiency and quality of service, with approximately 70% noting quick response times and professionalism. While pricing is occasionally suggested as an area for improvement, 80% of reviews commend their reliable and effective services.

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Reviews mention Honest
Client feedback highlights ACC's commitment to honesty and efficiency, noting their good reputation and responsible communication. One client emphasized, 'They are honest and efficient,' which reflects an overall positive sentiment towards their integrity and performance. Additionally, they appreciated the cost savings and effective service, indicating a strong trust in the company for their inbound needs.

Customer Phone Support for Consumer Products Firm

4.0 Aug 11, 2017

The service provider's strengths include that they are honest and efficient. This quality has contributed significantly to making the work easier for us over the two years of our collaboration.
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Industry Experience

ACC has demonstrated strong capabilities across various industries including Government, Information Technology, Legal, Financial Services, Retail, and Consumer Products. Clients commend their efficiency, quality service, and ability to enhance productivity, while noting strong customer relations and cost savings. Overall sentiment is positive, indicating a solid fit for organizations seeking reliable outbound and customer service solutions, particularly in sectors requiring high-volume call handling and support.
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Information technology Legal Financial services Retail Consumer Products Government Other Industry

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Average Project Cost Breakdown

$50,000 to $199,999 (4) Less than $10,000 (2) $10,000,000 + (2) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients generally perceive ACC's pricing as reasonable, particularly in relation to the value received. For instance, one client highlighted that their services saved approximately $5,000 per month, indicating significant cost efficiency. However, some clients suggested potential improvements, such as lowering prices for better competitiveness. Overall, while the company is recognized for delivering quality services, there are calls for adjustments in pricing to enhance perceived value.
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Miami, Florida (1) Southaven, Mississippi (1) Farmington, Connecticut (1) Edison, New Jersey (1) Long Branch, New Jersey (1) Secaucus, New Jersey (1) New York City, New York (1) Henderson, Nevada (1) Boardman, Oregon (1)

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Arise

4.7 3 reviews

$250,000+

$25 - $49 / hr

250 - 999

Miramar, FL

Services provided

61% Customer Service Outsourcing

19% Call Center Services

10% Back Office Outsourcing +1 service

10% Corporate Training & Coaching

Arise is an outbound services company specializing in call management, appointment setting, and marketing. It is praised for its reliability and strong communication, with reviews consistently highlighting helpful service and customer care. Approximately 100% of the reviews express satisfaction with no significant areas for improvement, and clients report financial savings ranging from $100 to $5,000 monthly.

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Reviews mention High-quality work
Client feedback on Arise highlights a consistent sentiment of high-quality work. One client noted, 'It's been a very good experience' and emphasized that 'no improvement is needed; it's perfect.' Another client praised their strong communication and effective appointment setting, stating, 'They do it well.' Overall, clients appreciate the professionalism and efficiency of Arise's services, resulting in significant time and cost savings.

Marketing Services for Manufacturing Company

5.0 Nov 2, 2017

They are helpful. No need to improve. It's perfect. We began in 2006, and it's ongoing.
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Industry Experience

Arise demonstrates strong expertise across various industries, including Telecommunications, Manufacturing, and Advertising & Marketing. Clients commend their reliability, effective communication, and ability to produce significant cost savings. Feedback highlights their strengths in handling outbound calls and appointment setting, with substantial time and financial efficiencies reported. Overall, the positive sentiment underscores Arise's suitability for businesses seeking dependable support in customer engagement and sales across these sectors.
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Telecommunications Manufacturing Advertising & marketing

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Average Project Cost Breakdown

Less than $10,000 (1) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients generally perceive Arise as providing excellent value for money, with one reviewer noting a monthly savings of $2,000, while another mentioned a $100 reduction in costs. Overall sentiment reflects satisfaction with their services, as clients highlight reliability and effective communication. The pricing structure appears flexible, with some clients receiving package deals. The company's ability to save clients both time and money is consistently acknowledged, reinforcing their reputation for cost-effectiveness.
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Atlanta, Georgia (1) Chicago, Illinois (1) Pendleton, Oregon (1)

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Intelligent Office

4.5 26 reviews

Undisclosed

Undisclosed

250 - 999

Denver, CO

Services provided

39% Customer Service Outsourcing

48% Call Center Services

13% Back Office Outsourcing

Intelligent Office is a business process outsourcing company specializing in services like telephone answering, virtual office, and office space solutions. Reviews highlight their quick response time and efficiency, with 100% of reviewers praising their speed and customer service. While some suggest pricing improvements, clients universally appreciate the convenience and effectiveness of their services.

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Reviews mention Efficient
Intelligent Office has received positive feedback regarding their efficiency, with clients noting their quick response times and ability to meet needs promptly. One client stated, "They are quick and efficient," highlighting their effectiveness in service delivery. Overall, the sentiment is favorable, as clients appreciate the convenience and reliability of the services provided, asserting that even without cost savings, the service's value remains evident.

Inbound Services for Manufacturing Company

4.0 Dec 21, 2017

Intelligent Office is very good at response time, as well as correctly finding ways to meet your needs in a pinch. They are quick and efficient.
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Industry Experience

Intelligent Office has garnered positive feedback across various industries, including Manufacturing, Education, Transportation, Retail, Business Services, Government, Information Technology, Gaming, Consumer Products, Healthcare, and Financial Services. Clients highlight their strengths in speed, efficiency, and effective communication, noting significant improvements in customer service and operational convenience. Overall, the sentiment is favorable, suggesting Intelligent Office is well-suited for organizations seeking responsive and reliable BPO services.
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Transportation Education Manufacturing Retail Business services Government Information technology Gaming Other Industry Consumer Products Healthcare Financial services Telecommunications

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Los Angeles, California (2) Miami, Florida (2) Costa Mesa, California (1) Escondido, California (1) Atlanta, Georgia (1) Marietta, Georgia (1) Shawnee, Kansas (1) Milford, Connecticut (1) Burbank, Illinois (1) Morristown, New Jersey (1) The Bronx, New York (1) Orlando, Florida (1) Wesley Chapel, Florida (1) Jacksonville, Florida (1) Brooklyn, New York (1) South Lake Tahoe, California (1) Colorado Springs, Colorado (1) Englewood, Colorado (1) Allison Park, Pennsylvania (1) Chesapeake, Virginia (1) Manassas, Virginia (1) Hurricane, West Virginia (1) Phillipsburg, New Jersey (1) Bloomfield, Connecticut (1)

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Denver,

Denver,
21 - 30

303.417.2100

Denver, CO

1515 Wynkoop St,
Denver, CO 80202
31 - 40

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Bungee (formerly Direct Answer)

4.8 7 reviews

$1,000+

< $25 / hr

10 - 49

Capon Bridge, WV

Services provided

35% Customer Service Outsourcing

45% Call Center Services

10% Back Office Outsourcing +1 service

10% Sales Outsourcing

Bungee (formerly Direct Answer) is a customer service outsourcing company providing call center, data processing, and fulfillment services. The reviews reflect a high level of satisfaction, with about 90% of clients noting their exceptional communication, adaptability, and customer service skills. Clients highlight their quick response and ability to seamlessly integrate with existing teams, contributing significantly to operational efficiency and increased revenue.

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Industry Experience

Bungee has extensive experience across several industries, including Media, Utilities, and Nonprofit sectors. Clients commend their effective communication, customer service, and adaptability, often noting significant improvements in operational efficiency and revenue growth. Their strengths lie in handling call management, data processing, and donor relations, resulting in positive overall sentiment. Organizations in need of customer service support, data entry, or fundraising assistance may find Bungee to be a suitable partner.
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Media Utilities Nonprofit Arts, entertainment & music

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Average Project Cost Breakdown

$50,000 to $199,999 (2) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients have consistently praised Bungee (formerly Direct Answer) for offering excellent value for money. One client noted they switched to Bungee seeking quality over cost, resulting in significant savings through improved service. Another mentioned their affordable pricing compared to competitors, attributing over $100,000 in revenue to their effective call handling. Overall sentiment reflects that clients perceive the investment as worthwhile, with many emphasizing the high quality of service received relative to the costs incurred.
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Washington, District of Columbia (1) Oklahoma City, Oklahoma (1) San Francisco, California (1) Arlington, Virginia (1) Vienna, Virginia (1) Short Hills, New Jersey (1)

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Capon Bridge, WV

414 Smokey Hollow Rd
Capon Bridge, WV 26711
16 - 20

3015677999

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MAP Communications

4.2 14 reviews

Undisclosed

Undisclosed

10 - 49

Chesapeake, VA

Services provided

30% Customer Service Outsourcing

70% Call Center Services

MAP Communications is a call-answering service provider. Their reviews show a mixed reception, with one client expressing dissatisfaction due to inadequate customer support and billing issues, while another client highlights their efficient call management and communication skills, resulting in improved revenue and efficiency. Approximately 50% of the feedback is positive, with customer service and response time being frequently mentioned strengths.

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Reviews mention Communicative
Clients have consistently praised MAP Communications for their exceptional communication skills and responsiveness. One reviewer highlighted their 'flawless communication skills' and noted that they are 'very quick to respond and always meet our deadlines.' Overall, the sentiment regarding their communicative abilities is highly positive, indicating that MAP Communications effectively addresses client needs and fosters a collaborative environment.

Customer Experience Assistance for Manufacturing Service

5.0 Nov 2, 2017

They have flawless communication skills.
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Industry Experience

MAP Communications has demonstrated expertise across various industries, including Business Services, Manufacturing, Financial Services, Consumer Products, Information Technology, Real Estate, Healthcare, and Retail. Clients in Manufacturing reported significant savings and improved efficiency, while feedback from Business Services highlighted challenges in call handling. Overall sentiment varies, with strong satisfaction in Manufacturing and concerns about service quality in Business Services, suggesting a good fit for sectors prioritizing customer experience and inbound call management.
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Business services Manufacturing Financial services Other Industry Consumer Products Information technology Real estate Healthcare Retail

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Average Project Cost Breakdown

Less than $10,000 (12) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients have mixed sentiments regarding MAP Communications' cost and value for money. One reviewer appreciated the pricing that fit their budget, while another highlighted significant savings in hours and costs, attributing increased efficiency and revenue to their services. However, the former expressed dissatisfaction with service quality and billing issues, indicating that the perceived value did not meet expectations. Overall, while some clients find value in the cost-effectiveness, others feel the service does not justify its pricing.
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Maitland, Florida (1) Miami, Florida (1) Sarasota, Florida (1) Valrico, Florida (1) Atlanta, Georgia (1) Wilmington, North Carolina (1) Columbia, Tennessee (1) Memphis, Tennessee (1) Wayne, New Jersey (1) Lorain, Ohio (1) Fremont, California (1) San Bernardino, California (1) Coventry, Connecticut (1)

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PATLive

4.9 8 reviews

Undisclosed

Undisclosed

250 - 999

Tallahassee, FL

Services provided

10% Customer Service Outsourcing

90% Call Center Services

PATLive is a comprehensive phone answering service provider known for assisting small businesses with efficient call management and customer interaction. Across multiple reviews, 100% of clients commend PATLive for significant time savings, enhanced customer impressions, and reliable 24/7 service. Although occasionally noted as expensive, 83% highlight their excellent customer service and ability to scale business operations effectively, making them a valuable investment for time-constrained entrepreneurs.

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Industry Experience

PATLive has demonstrated expertise across various industries, notably Sports, Real Estate, and Healthcare. In the Sports sector, clients appreciate their effective call screening and 24/7 availability. Real Estate clients highlight their ability to streamline communication and enhance lead management, resulting in improved operational efficiency. In Healthcare, the prompt response to client inquiries has proven essential. Overall, feedback is highly positive, suggesting PATLive is particularly well-suited for small operations seeking reliable phone answering services.
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Select Industry to see insights

Sports Real estate Healthcare

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Average Project Cost Breakdown

Less than $10,000 (7)

What Clients Have Said
Clients generally perceive PATLive as a valuable investment, with feedback highlighting their effectiveness in managing calls and enhancing business efficiency. For instance, one client noted spending around $2,000 over several years, emphasizing that despite being "expensive," the service solved critical operational challenges. Another client stated, "Working with PATLive is money well-spent," confirming that their support justifies the cost. Overall, while some clients mentioned the pricing as high, they consistently acknowledged the quality of service and the time saved as significant value.
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More responsive than most other service providers

PATLive is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Lambent Marketing

5.0 4 reviews

Undisclosed

< $25 / hr

10 - 49

Birmingham, AL

Services provided

15% Customer Service Outsourcing

20% Back Office Outsourcing

20% Content Marketing +4 services

15% Search Engine Optimization

10% Business Consulting

10% Call Center Services

10% Social Media Marketing

Lambent Outsourcing is a versatile consulting firm that specializes in branding, website design, marketing strategy, and back-office operations. The company is highly regarded for its ability to understand client needs, seamless project management, and innovative solutions. With 100% of reviewers expressing satisfaction and highlighting their expertise and collaborative approach, Lambent consistently impresses clients with quality deliverables and a broad range of services.

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Reviews mention Creative
Clients have expressed a strong sentiment of creativity regarding Lambent Outsourcing. One client highlighted their 'ability to think outside the box,' noting that Lambent's approach was 'on a whole different level' compared to typical outsourcing firms. The seamless collaboration and innovative solutions provided by Lambent were pivotal in taking projects from concept to execution, showcasing their unique value in the industry.

Business Services for Financial Lending Company

5.0 Jul 8, 2021

Their ability to think outside the box was most impressive. A big issue in outsourcing and BPO work is that the companies tend to want to follow a script and that's it. Lambent Consulting was on a whole different level and was a major value add to our work.
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Industry Experience

Lambent Outsourcing has demonstrated significant expertise across multiple industries, including Consulting, Financial Services, and Telecommunications. Clients have praised their ability to understand unique business needs, deliver creative solutions, and provide seamless project management. The overall sentiment is overwhelmingly positive, with particular strengths noted in brand development, back-office operations, and marketing strategies. Companies in need of comprehensive business consulting, financial services, or marketing solutions are likely to find Lambent a suitable partner.
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Consulting Financial services Telecommunications

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Average Project Cost Breakdown

$200,000 to $999,999 (2) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently commend Lambent Outsourcing for offering high-quality services at competitive prices, providing notable value for money. One client highlighted their ability to deliver tailored solutions that significantly advanced their business image and branding. Another emphasized the impressive continuity and expertise of the team, which enhanced project outcomes without incurring excessive costs. Overall, feedback reflects a strong satisfaction with the cost-to-value ratio, indicating that clients feel they receive substantial returns on their investments.
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Gold Cross Answering Service

4.9 10 reviews

Undisclosed

Undisclosed

10 - 49

Lake Hallie, WI

Services provided

10% Customer Service Outsourcing

90% Call Center Services

Gold Cross Answering Service is a professional provider of 24/7 answering and dispatch services, catering to diverse industries such as HVAC, towing, plumbing, and water treatment. Clients commend their reliable communication and consistent service quality, with over 90% satisfaction and minimal miscommunications or protocol issues. Their ability to adapt to clients' evolving needs and ensure seamless customer interactions is frequently highlighted.

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Reviews mention Puts the customer first
Gold Cross Answering Service demonstrates a strong customer-first approach, as highlighted by their dedication to client satisfaction and effective communication. A client noted the impressive follow-up from their Sales Manager, Kim Wolds, ensuring all needs were met. The service's critical role in maintaining community safety was emphasized, with no significant afterhours issues reported over five years, indicating a reliable partnership focused on client priorities.

Call Center Services for Real Estate Company

5.0 Feb 5, 2020

Our Sales Manager Kim Wolds dedication to our satisfaction and the follow up she provided to ensure this was most impressive.
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Industry Experience

Gold Cross Answering Service has received positive feedback across several industries, including Utilities, Automotive, Environmental Services, Consumer Products, Nonprofit, and Real Estate. Clients commend their expertise in managing after-hours dispatching, effective communication, and reliability, which enhance customer service and operational efficiency. Their strengths lie in providing prompt responses and adapting to client needs, making them a suitable partner for companies seeking consistent and professional call handling, particularly in service-oriented sectors.
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Utilities Automotive Environmental Services Consumer Products Nonprofit Real estate

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Average Project Cost Breakdown

Less than $10,000 (5)

What Clients Have Said
Clients have consistently expressed satisfaction with Gold Cross Answering Service's pricing and value for money, highlighting the effectiveness of their services. One client noted, "We’ve spent between $5,000–$10,000 on their services over the years" and emphasized that their quality service justifies the investment. Another remarked on their "excellent" and "professional" handling of calls, reinforcing the perception of good value. Overall, the sentiment is positive, with many clients appreciating the balance between cost and the high-quality service received.
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Eau Claire, Wisconsin (4) Bolingbrook, Illinois (1) Chicago, Illinois (1) Mansfield, Ohio (1) Milwaukee, Wisconsin (1) Satellite Beach, Florida (1) Hudson, Wisconsin (1)

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Contact One

4.3 8 reviews

$1,000+

< $25 / hr

10 - 49

Tucson, AZ

Services provided

20% Customer Service Outsourcing

80% Call Center Services

Contact One is an inbound service provider specializing in call answering, customer service, and appointment booking. The company is highly rated for its efficiency and professionalism, with approximately 80% of reviews praising its prompt and reliable customer service. While some clients suggest staffing improvements, the majority highlight significant cost savings, with up to 40% saved monthly.

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Reviews mention Easy to work with
The feedback regarding Contact One highlights their professionalism and reliability, with clients noting they are 'easy to work with'. One client emphasized the company's responsiveness during business transactions and expressed satisfaction, stating, 'They are a positive company to work with.' Additionally, the client reported no need for improvements, indicating a strong level of trust and satisfaction in their collaboration since 2012.

Customer Contact Support for Utilities Company

3.5 Nov 2, 2017

They are a positive company to work with. They handle the calls on a professional level. There do not need to be any improvements.
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Industry Experience

Contact One has demonstrated strong expertise in various industries, including Information Technology, Business Services, Hospitality & Leisure, Utilities, Telecommunications, and Healthcare. Clients consistently praise their professionalism, efficiency, and high-quality customer service, resulting in significant time and cost savings. Overall sentiment across industries is positive, with notable strengths in communication and technology. This provider is particularly well-suited for companies seeking reliable call handling and customer service solutions.
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Information technology Business services Hospitality & leisure Utilities Healthcare Telecommunications Other Industry

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (3) Less than $10,000 (2) $50,000 to $199,999 (2)

What Clients Have Said
Clients generally perceive Contact One as offering good value for money, with several noting significant savings. One client reported a 40% reduction in costs, while another estimated monthly savings of $50,000. Feedback highlights the company's professional service and efficiency, although a few reviews mention that pricing can be perceived as high. Overall, clients appreciate the balance of cost and quality, indicating a favorable sentiment regarding the company's pricing structure.
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Leesburg, Florida (1) Waldorf, Maryland (1) Willimantic, Connecticut (1) Minneapolis, Minnesota (1) New York City, New York (1) Columbus, Ohio (1) Fremont, California (1) Manassas, Virginia (1)

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AnswerLive

4.6 7 reviews

Undisclosed

Undisclosed

50 - 249

Gastonia, NC

Services provided

20% Customer Service Outsourcing

50% Call Center Services

15% Back Office Outsourcing +1 service

15% Sales Outsourcing

AnswerLive is a professional 24/7 call center service provider, specializing in after-hours and call screening solutions. Reviewers consistently commend AnswerLive for their professionalism, reliability, and efficiency, with approximately 80% of feedback highlighting timely responses and effective communication. However, around 30% of reviewers noted areas for improvement, such as maintaining consistency in operator training and reducing message redundancy. Overall, AnswerLive is recognized for enhancing customer management and support across various industries.

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Reviews mention Personable
Clients consistently praise AnswerLive for their personable approach and responsiveness. One client noted, "It’s nice to know that when a person in Michigan calls our number at 3:00 a.m., they’ll get a human being on the phone," highlighting the importance of human interaction over automated systems. Additionally, their account manager fosters a "really friendly relationship," reinforcing the overall positive sentiment towards AnswerLive's commitment to personal engagement and support.

Answering Services for Toll Maintenance Service

5.0 Feb 25, 2020

Our account manager and I mostly communicate by email, but we have talks when necessary. She’s very responsive. We have a really friendly relationship.
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Industry Experience

AnswerLive has demonstrated expertise across various industries, including Automotive, Utilities, Business Services, Information Technology, Healthcare, and Consumer Products. Feedback highlights their strengths in providing reliable, 24/7 live answering services, enhancing customer management efficiency, and maintaining professional communication. Overall sentiment is positive, particularly in Automotive and Healthcare, where they've significantly improved operational responsiveness. Potential clients in these sectors can expect strong support and professionalism from AnswerLive.
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Automotive Utilities Business services Information technology Healthcare Consumer Products

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Average Project Cost Breakdown

Less than $10,000 (3) $10,000 to $49,000 (2) $50,000 to $199,999 (1)

What Clients Have Said
Overall, clients find AnswerLive's services to be cost-effective, with investments ranging from $450 per month to $20,000 annually. Reviewers commend the value for money, noting significant time savings and improved customer management. One client stated, 'They’re like an inexpensive secretary for me,' highlighting the affordability relative to the quality of service. However, some feedback suggests room for improvement in communication and information transfer between staff, indicating a need for enhanced operational efficiency.
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Lubbock, Texas (2) San Marcos, Texas (1) Concord, New Hampshire (1) Portland, Oregon (1) Lantana, Florida (1) Wellford, South Carolina (1)

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Salaria Sales Solutions

5.0 5 reviews

$1,000+

$100 - $149 / hr

50 - 249

Arlington, VA

Services provided

25% Customer Service Outsourcing

25% Call Center Services

25% Content Marketing +1 service

25% Digital Strategy

Salaria Sales Solutions is a business development firm specializing in lead generation, appointment setting, and sales outreach. Their services have been met with universal acclaim, with all reviews highlighting their ability to enhance pipeline activity and generate quality leads. Notably, 100% of the reviewers commend their strategic targeting and effective communication, positioning Salaria as an indispensable partner in sales success.

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Reviews mention Proactive
Clients express a strong sentiment of proactivity regarding Salaria Sales Solutions, noting their ability to swiftly adjust strategies based on real-time feedback and maintain consistent communication. One client highlighted how the team proactively addresses issues and continuously refines their approach without prompting. Another emphasized their discipline in documenting meetings and rescheduling no-shows, demonstrating a commitment to enhancing the outreach process. Overall, clients view Salaria as a proactive partner that functions as an extension of their internal teams.

Lead Generation for Wayfinding System Company

5.0 Feb 20, 2026

In Q1 2025, 10% of completed meetings converted into qualified sales opportunities. By Q3, that figure had grown to 41% - a 4x improvement over three quarters. That kind of trajectory reflects a team that actively learns, refines targeting, and improves without being pushed. Across Q1–Q3 2025, Salaria generated 16 sales-qualified opportunities from 61 completed meetings. Four of those converted to closed business, most within two to three weeks of the initial meeting. That's a 25% SQL-to-close rate on a service that runs at a flat monthly fee. What stands out most is their precision and responsiveness. Their research team builds highly targeted lists that actually match our ICP, not generic database exports. Their SDRs communicate professionally, follow our messaging closely, and provide transparent reporting so we always know what’s happening in the campaign. They iterate quickly, adjust strategy based on real‑time feedback, and operate like an extension of our internal team. The combination of speed, data accuracy, and consistent communication has made them one of the easiest partners to work with. The data is clean, the messaging is on‑point, and their team adjusts quickly based on feedback. They operate like a true extension of our sales organization. Honestly, nothing stands out as a real downside. Any small issues that come up are addressed quickly, and their team is proactive about keeping the campaign on track.
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Outbound Sales Engine for On-Site Maintenance Company

5.0 Apr 10, 2026

Salaria Sales Solutions’ communication has been consistent and proactive. When something isn’t working, they flag it and adjust. When a meeting doesn’t show, they’re already working to get it back on the calendar.
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3 of 3 reviews are 5 stars

Unknown avg. project cost

Reviewed 3 times in the past 6 months
In the past six months, Salaria Sales Solutions has received positive feedback for their structured approach to outbound sales and lead generation. Clients noted a significant increase in qualified meetings, with one client reporting 209 meetings and a 64% show rate, while another highlighted a conversion rate improvement from 10% to 41%. Their proactive communication, data-driven strategies, and alignment with client goals were consistently praised, indicating a strong overall sentiment and effectiveness in delivering measurable results.
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Industry Experience

Salaria Sales Solutions has demonstrated expertise across various industries including Education, Automotive, Business Services, Energy & Natural Resources, and other sectors. Clients have praised their analytical approach, effective lead generation, and ability to create qualified sales opportunities. Feedback indicates strengths in project management, communication, and tailored outreach strategies. Overall sentiment is highly positive, particularly in Education and Automotive sectors, making Salaria a strong contender for businesses seeking impactful sales solutions.
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Other industries Energy & natural resources Business services Education Automotive

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Gainesville, Florida (1) Chicago, Illinois (1) South Chicago, Illinois (1) Tempe, Arizona (1) Elmendorf Air Force Base, Alaska (1)

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CX Collective

5.0 13 reviews

$5,000+

$150 - $199 / hr

2 - 9

Inglewood, CA

Services provided

20% Customer Service Outsourcing

30% CRM Consulting and SI

20% Business Consulting +2 services

20% Call Center Services

10% Financial Consulting

CX Collective is a Customer Support Outsourcing company recognized for its expertise in CX strategy and implementation. The majority of feedback highlights their exceptional communication skills and ability to meet deadlines, with 100% of reviewers praising their responsive project management. Clients appreciate their alignment with company values and the value they offer for the cost.

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Reviews mention Open to feedback
The overall sentiment regarding CX Collective's openness to feedback is highly positive. Clients have noted their willingness to address challenges promptly, with one reviewer stating, "If we ever faced a challenge, they would fix it immediately." Additionally, the team demonstrated a strong commitment to client success, fostering an environment where feedback was actively sought and valued. This proactive approach has contributed to improved internal processes and overall satisfaction.

Growth Consulting for B2C E-Commerce Cosmetics Company

5.0 Sep 6, 2019

There’s nothing they should improve. They were very open to feedback, and they poured themselves into the work. If we ever faced a challenge, they would fix it immediately.
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1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
In recent reviews, clients commend CX Collective for their expertise and proactive approach in implementing customer support systems, notably Zendesk. One client highlighted their effective creation of a searchable help center and automation features, which enhanced operational efficiency. The team was praised for timely delivery and excellent communication. Overall, feedback reflects a highly positive sentiment, with clients noting no areas for improvement, reinforcing CX Collective's strong fit for customer experience projects.
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Industry Experience

The Workforce Pro has demonstrated expertise across diverse industries, including healthcare, e-commerce, consumer products, and nonprofit organizations. Clients commend their deep understanding of customer experience strategies, system optimization, and timely project delivery. Overall sentiment is overwhelmingly positive, with feedback highlighting their professionalism, responsiveness, and ability to tailor solutions to specific industry needs, making them a strong choice for organizations seeking to enhance customer support and engagement.
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Consumer Products Healthcare Nonprofit Beauty & Cosmetics Software Retail

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More responsive than most other service providers

CX Collective is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Kore BPO

5.0 3 reviews

$1,000+

< $25 / hr

10 - 49

Dallas, TX

Services provided

25% Customer Service Outsourcing

25% Back Office Outsourcing

25% Call Center Services +1 service

25% HR Outsourcing

Kore BPO is a business process outsourcing company specializing in recruitment, marketing support, and call management services. The majority of the reviews are overwhelmingly positive, with clients praising their cost-effectiveness, punctual project delivery, and strong communication skills. Over 80% of reviewers highlight their ability to achieve targets and integrate seamlessly with client operations.

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Industry Experience

Kore BPO has demonstrated expertise across various industries, including Education, Consulting, and IT Services. In Education, they significantly improved applicant quality and recruitment efficiency. In Consulting, their focus on technical marketing strategies helped achieve sales goals. For IT Services, they provided effective marketing support, enhancing campaign performance and generating leads. Overall, feedback reflects a strong commitment to client satisfaction and timely project delivery, making Kore BPO a suitable partner for clients in these sectors.
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Education Consulting IT Services

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Average Project Cost Breakdown

$10,000 to $49,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently highlight Kore BPO's competitive pricing and excellent value for money. One review noted that their pricing fit the client's budget while delivering good value, leading to increased applicant quality. Another client emphasized significant cost savings compared to traditional agencies, which enhanced their marketing effectiveness. Overall, the sentiment is overwhelmingly positive regarding Kore BPO's cost-effectiveness and the quality of service provided.
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MiXBS

5.0 23 reviews

Undisclosed

< $25 / hr

1,000 - 9,999

Plantation, FL

Services provided

25% Customer Service Outsourcing

30% Business Consulting

25% Call Center Services +1 service

20% Market Research

MiXBS is a Customer Service Outsourcing company specializing in Call Center Outsourcing and Remote Customer Care. Reviews indicate a high level of satisfaction, with approximately 100% of feedback highlighting their effective 24/7 customer support and seamless integration with client branding. Clients appreciate their cost-effective solutions and responsive support team, which enhances operational efficiency without compromising professionalism.

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1 of 1 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

$10,000 – $49,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Services for Staffing Co
5.0 — MiXBS provided call center services for a staffing company. The team answered calls 24/7 and sent messages to the client, using a customized script to communicate with the client's customers. Read more
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Industry Experience

MiXBS has demonstrated expertise primarily in the Automotive industry, providing effective 24/7 call handling solutions. Clients commend their professional and responsive team, which enhances client engagement and operational efficiency. Their ability to customize communication strategies ensures a consistent brand voice, contributing to improved client satisfaction. Overall, feedback reflects a positive sentiment, highlighting MiXBS's value in staffing and customer support roles, making them a strong candidate for businesses seeking similar services.
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Automotive

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have noted MiXBS's pricing as fitting their budget and providing good value for the cost. One client specifically mentioned that MiXBS helped them reduce expenses by eliminating the need for a full team for after-hours calls. Overall, the sentiment reflects satisfaction with the cost-effectiveness and scalability of services, allowing businesses to focus on core operations without compromising on quality.
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DCA Virtual Business Support

4.8 7 reviews

$1,000+

$50 - $99 / hr

10 - 49

Richmond, VA

Services provided

10% Customer Service Outsourcing

30% Web Design

20% Back Office Outsourcing +3 services

20% Content Marketing

10% Graphic Design

10% Logo

DCA Virtual Business Support is a versatile digital agency offering website development, branding, and social media management. Reviewers consistently praise their professionalism, responsiveness, and ability to deliver high-quality results, with 100% of reviews highlighting positive outcomes. Clients appreciate the personalized, attentive service provided by team members like Samantha, contributing to an overall seamless experience and successful project execution.

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Reviews mention Open to feedback
DCA Virtual Business Support demonstrates a strong openness to feedback, as evidenced by their communication practices during the project. One client noted that they provided regular updates and welcomed input, making necessary adjustments based on feedback. The client emphasized that DCA understood their objectives and allowed them to take the lead, resulting in a successful collaboration. Overall, the sentiment is highly positive, with clients appreciating their responsiveness and willingness to incorporate suggestions.

Web Dev for Carpet Cleaning Company

5.0 Apr 8, 2021

They provided updates and gave us opportunities to provide feedback. Then they made changes. We largely communicated via email.
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Industry Experience

DCA Virtual Business Support has received positive feedback across various industries including Business Services, Arts & Entertainment, Utilities, Education, and Advertising & Marketing. Clients commend their expertise in website development, social media management, and content creation, highlighting strengths in responsiveness, professionalism, and understanding specific industry needs. The overall sentiment is favorable, particularly for businesses seeking tailored digital solutions and effective project management.
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Other Industry Arts, entertainment & music Business services Advertising & marketing Utilities Education

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Average Project Cost Breakdown

Less than $10,000 (5) $10,000 to $49,000 (2)

What Clients Have Said
Clients generally perceive DCA Virtual Business Support as providing good value for money, despite some feedback regarding higher pricing. One client noted, "Their pricing is a little high, but you get high-quality content," suggesting that the quality justifies the cost. Another client expressed satisfaction with their $4,700 investment, stating that the new website met modern standards and helped attract new customers. Overall sentiment indicates that clients appreciate the professionalism and quality of work, deeming it worth the investment.
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Charlotte, North Carolina (3) Indian Trail, North Carolina (1) Addison, Illinois (1) Concord, California (1) Worcester, Massachusetts (1)

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Complete Call Solutions

4.5 19 reviews

$1,000+

< $25 / hr

50 - 249

Omaha, NE

Services provided

40% Customer Service Outsourcing

60% Call Center Services

Complete Call Solutions is a customer service outsourcing company specializing in inbound call management and Tier 1 support services. Overall, the feedback is positive, with approximately 80% of reviewers highlighting their efficiency, responsiveness, and ability to scale support operations. However, 20% of reviews suggest areas for improvement, such as communication and documentation during setup phases. Despite these challenges, clients appreciate their reliability and customer engagement capabilities.

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Reviews mention Reliable
Complete Call Solutions has received positive feedback regarding their reliability from clients. One client specifically highlighted their reliability as a key strength, noting that the service provided was 'quite efficient' for their business. This sentiment reflects a consistent trust in the company's ability to handle customer calls and support business growth, reinforcing the notion that they are a dependable partner for inbound services.

Inbound Scheduling for Health-based Company

3.0 Nov 2, 2017

The service provider's reliability is one of their strengths. It is quite efficient to our business.
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Industry Experience

Complete Call Solutions has garnered positive feedback across multiple industries, particularly in Healthcare, Financial Services, IT Services, and Telecommunications. Clients commend their expertise in customer support, efficiency in managing call volumes, and ability to integrate seamlessly with internal teams. Healthcare clients highlight their exceptional service in handling patient inquiries, while financial services firms note the provider's responsiveness. Overall, Complete Call Solutions is well-suited for businesses seeking reliable customer service solutions across these sectors.
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Human Resources Other Industry Automotive Healthcare Financial services Telecommunications Business services Retail IT Services Manufacturing

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Average Project Cost Breakdown

$50,000 to $199,999 (5) $200,000 to $999,999 (4) Less than $10,000 (3) $10,000 to $49,000 (2) $1,000,000 to $9,999,999 (1) $10,000,000 + (1)

What Clients Have Said
Complete Call Solutions is perceived as providing good value for money, with several clients noting significant savings and efficiency improvements. For instance, one client mentioned saving approximately $2,200 to $5,000 monthly, while another highlighted saving thousands of dollars and hundreds of hours per month. Overall, feedback indicates satisfaction with the pricing structure and service quality, with clients appreciating the professional support that has allowed them to scale their operations effectively.
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Richmond, Virginia (2) Englewood, Colorado (1) Brockton, Massachusetts (1) Montgomery, Alabama (1) Indianapolis, Indiana (1) New York City, New York (1) Lodi, California (1) Douglasville, Georgia (1) Loma Linda, California (1) Bellevue, Washington (1) Dover, Delaware (1) Athens, Georgia (1) Richmond Hill, Georgia (1) Chestnut Ridge, New York (1) Newton Falls, Ohio (1) Bisbee, Arizona (1) Elora, Tennessee (1)

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Boomsourcing

5.0 1 review

$25,000+

< $25 / hr

50 - 249

Lehi, UT

Services provided

25% Customer Service Outsourcing

25% Call Center Services

20% Demand Generation Marketing +2 services

20% Sales Outsourcing

10% Back Office Outsourcing

Boomsourcing is a lead generation company that excels in improving client leads and sales. Reviews highlight a 120% improvement in lead generation and an 85% increase in sales, with 100% of reviewers noting effective communication and engagement. Positive feedback underscores their strong alignment with client values and goals.

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1 of 1 reviews is 5 stars

$50,000 – $199,999 avg. project cost

Reviewed 1 time in the past 6 months
Recent client feedback for Boomsourcing highlights their effectiveness in lead generation and qualification, achieving a 120% improvement and an 85% increase in sales for one marketing agency. Clients commend their strong project management, timely delivery, and high engagement levels. Notably, a CEO described Boomsourcing as a great cultural fit and praised their value for cost. Suggestions for improvement focused on enhancing marketing practices, indicating room for growth despite overall positive sentiment.
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Industry Experience

Boomsourcing has demonstrated significant expertise in the Advertising & Marketing industry, specifically in PR and brand building. Clients have reported a remarkable 120% improvement in lead generation and an 85% increase in sales, highlighting their strengths in effective lead qualification and robust project management. The overall sentiment is highly positive, indicating that Boomsourcing is a strong fit for companies seeking to enhance their marketing efforts and achieve substantial growth.
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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have praised Boomsourcing for its competitive pricing and overall value, noting that the company's costs fit their budgets well. One CEO highlighted the 'good value for cost' and emphasized the impressive results achieved, including an 85% business growth and a 120% improvement in lead generation. The positive sentiment reflects a strong alignment between the company's pricing and the quality of service provided.
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Outsource RCM

4.6 18 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Princeton, NJ

Services provided

10% Customer Service Outsourcing

60% Back Office Outsourcing

15% Document Digitization & Management +2 services

10% Finance & Accounting Outsourcing (FAO)

5% Financial Consulting

Outsource RCM is a company specializing in revenue cycle management and back-office operational support. Across their reviews, 100% of clients highlight noticeable improvements in efficiency and accuracy, with several emphasizing their professional project management and structured, process-driven approach. Their ability to deliver timely, practical solutions is consistently praised, reflecting high client satisfaction.

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Reviews mention Exceptional results
Clients have reported exceptional results after partnering with Outsource RCM, particularly citing significant improvements in operational efficiency and billing accuracy. One client noted a reduction in administrative tasks, allowing for better service delivery. The professionalism in project management and clear communication were also highlighted as key strengths. Overall, the structured approach and focus on practical solutions contributed to measurable enhancements in day-to-day operations, leading to a highly positive sentiment about their services.

Back Office Outsourcing for Home Cleaning Company

5.0 May 5, 2026

We saw noticeable improvements in operational efficiency and a reduction in manual administrative tasks. Billing accuracy improved, and our internal processes became more streamlined, allowing us to handle more customer requests efficiently while maintaining service quality.
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Industry Experience

Outsource RCM has delivered impactful solutions across various industries including Business Services, Beauty, eCommerce, Advertising & Marketing, Construction, Non-Profit, Financial Services, and Education. Clients praised their expertise in streamlining operations, enhancing billing processes, and improving operational efficiency. The sentiment is overwhelmingly positive, highlighting their structured approach and attention to detail. Overall, businesses in need of effective back-office support, operational optimization, and financial management will find Outsource RCM to be a suitable partner.
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Contracting eCommerce Beauty Business services Education Financial services Non-profit Construction Advertising & marketing

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Average Project Cost Breakdown

$50,000 to $199,999 (6) $200,000 to $999,999 (3) $1,000,000 to $9,999,999 (3) $10,000 to $49,000 (2) Less than $10,000 (1)

What Clients Have Said
Clients consistently praised Outsource RCM for its competitive pricing and strong value for money. Many highlighted that the pricing fit their budgets, with one client noting, "good value for cost," and others emphasizing that the company's services led to improved operational efficiency and reduced administrative burdens. Overall, the sentiment was positive, as clients reported measurable improvements and a solid return on investment, reflecting the company's commitment to delivering value through tailored solutions.
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Bay City, Texas (1) Highland City, Florida (1) Lake Geneva, Florida (1)

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LiveSalesman

4.9 7 reviews

$10,000+

< $25 / hr

250 - 999

Las Vegas, NV

Services provided

68% Customer Service Outsourcing

19% Call Center Services

13% Back Office Outsourcing

LiveSalesman is a Customer Service BPO that specializes in Customer Support Outsourcing and Call Center Solutions. Overall, their services are well-received, with 80% of reviewers highlighting their responsiveness and ability to adapt quickly to unique client needs. Some variability in representative performance was noted, though issues were generally addressed promptly.

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0 of 1 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

$200,000 – $999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for IT Company
5.0 — LiveSalesman provides customer service outsourcing services to an IT company. The team offers 24/7 customer assistance, handles technical queries, coordinates sales calls, and promotes the client's Read more
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Industry Experience

LiveSalesman has demonstrated expertise in the Wellness & Fitness industry, particularly through their work with holistic wellness centers. Clients have praised their responsiveness and ability to efficiently manage scheduling and inquiries, allowing businesses to focus on core services. Overall sentiment indicates a positive impact, with feedback highlighting strengths in adaptability and communication, although variability in representative performance was noted. This positions LiveSalesman as a strong candidate for similar wellness-focused projects.
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Wellness & Fitness

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Average Project Cost Breakdown

$200,000 to $999,999 (1)

What Clients Have Said
Clients generally perceive LiveSalesman as providing good value for money, particularly highlighting their responsiveness and ability to quickly adapt to specific needs. One client noted that by outsourcing scheduling tasks, they could enhance focus on core services. However, there were mentions of variability in employee performance, suggesting that while the overall cost is justified, consistency in service quality could be improved.
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Integra Global Solutions

5.0 9 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Wexford, PA

Services provided

10% Customer Service Outsourcing

20% Accounting

20% Back Office Outsourcing +4 services

20% Finance & Accounting Outsourcing (FAO)

10% Employer of Record (EOR) Services

10% Other Digital Marketing

10% Recruitment Process Outsourcing

Integra Global Solutions is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. Reviewers commend the company's reliability, accuracy, and efficient project management, noting that tasks are consistently completed on schedule and with attention to detail. Over 80% of reviews highlight their effective communication and cost-effective services, although some suggest improvements in proactive scheduling and workflow optimization.

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2 of 2 Customer Service Outsourcing reviews are 5 stars

2 new reviews for Customer Service Outsourcing in past 6 months

$10,000 – $49,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Staff Augmentation for Medical Billing Company
5.0 — Integra Global Solutions provides ongoing medical billing services for a medical billing company. The team handles the client's growing workloads and is expected to maintain accuracy and Read more
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Industry Experience

Integra Global Solutions has garnered positive feedback across various sectors, particularly in Healthcare and Business Services. Clients commend their efficiency in medical billing and accounting, resulting in improved operational accuracy and reduced workload. In the eCommerce sector, they provide cost-effective solutions that enhance financial reporting and client service capabilities. Overall, the sentiment is strongly favorable, highlighting Integra's expertise, reliability, and proactive communication, making them an ideal partner for companies seeking efficient outsourcing solutions in healthcare, business services, and eCommerce.
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Business services Medical Healthcare eCommerce

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Average Project Cost Breakdown

$50,000 to $199,999 (4) $10,000 to $49,000 (2)

What Clients Have Said
Feedback regarding Integra Global Solutions highlights a consistent sentiment of good value for cost across multiple reviews. Clients appreciated the affordability, with one stating, 'Pricing fit our budget,' and others noting 'good value for cost.' The cost-effectiveness of their services was emphasized, as clients reported significant reductions in overhead and improved operational efficiency. Overall, clients felt that the financial investment in Integra's services yielded substantial returns, both in terms of cost savings and enhanced service quality.
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GlobalityNet Outsourcing and Consulting

5.0 6 reviews

$1,000+

< $25 / hr

10 - 49

Pasadena, CA

Services provided

25% Customer Service Outsourcing

25% Back Office Outsourcing

25% Finance & Accounting Outsourcing (FAO) +1 service

25% Logistics & Supply Chain Consulting

GlobalityNet Outsourcing and Consulting offers comprehensive Customer Care Outsourcing services, including back office support and call center functions. Clients appreciate their professional approach, strong attention to detail, and effective communication. The company is recognized for aligning well with client values and providing good value for cost, leading to improved processing times and increased deal closures.

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Reviews mention Efficient
Clients have expressed high satisfaction with GlobalityNet's efficiency in streamlining operations. One review highlighted a 20% cost saving in warehouse picking operations due to their effective communication and engagement throughout the project. The client noted that Globality's ability to present findings clearly and their commitment to success significantly contributed to a highly effective workflow. Overall, the sentiment regarding their efficiency is overwhelmingly positive, with no suggested areas for improvement.

Supply Chain Optimization for Consumer Goods Company

5.0 Nov 13, 2020

Warehouse picking operations became more efficient with an estimated 20% cost savings. Highly effective. Globality was very effective in communicating their findings to all our team members. Globality did this through very easy to follow presentations.
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Industry Experience

GlobalityNet Outsourcing and Consulting has demonstrated expertise primarily in the Logistics & Supply Chain and Consumer Products industries. Clients in Logistics praised their strategic planning and implementation of Warehouse Management Systems (WMS), noting a successful impact on customer acquisition. In Consumer Products, the focus on purchasing and warehousing optimization resulted in improved operational efficiency and significant cost savings. Overall, the sentiment reflects strong client satisfaction, especially in project management and communication.
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Logistics & Supply Chain Consumer Products

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Average Project Cost Breakdown

Less than $10,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients commend GlobalityNet Outsourcing and Consulting for their competitive pricing and strong value for money. One review highlighted a 20% cost savings in warehouse operations due to their effective optimization strategies. Another client noted the successful implementation of a WMS within two months, attributing the timely delivery and strategic planning to the company's expertise. Overall, feedback suggests that clients find their services to be both cost-effective and impactful.
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The Connection

4.5 2 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Burnsville, MN

Services provided

50% Customer Service Outsourcing

50% Call Center Services

The Connection is a specialized company providing inbound answering services to enhance customer-business integration and improve productivity. Reviews highlight their adaptability and efficiency, with a 100% positive feedback rate mentioning their ability to save significant time and costs. Clients praise their flawless execution and innovative customer service strategies, consistently meeting or exceeding expectations without any need for improvement.

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Reviews mention Adaptable
Clients have consistently praised The Connection for its adaptability to various business needs. One client highlighted that the company 'is able to adapt to any company needs,' showcasing their flexibility in service delivery. Overall sentiment reflects satisfaction with their ability to seamlessly integrate into existing operations, ultimately enhancing efficiency and productivity without requiring areas for improvement.

Inbound & Outbound Information Management Service for Education Company

5.0 Nov 2, 2017

TheConnection is able to adapt to any company needs. This adaptability ensures that they can handle various requirements and challenges effectively. Their ability to adjust and customize their services makes them a suitable partner for diverse projects.
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Industry Experience

The Connection has demonstrated expertise in the Education and Consumer Products industries, with clients noting significant improvements in productivity and customer engagement. In Education, they excel in providing efficient inbound services, saving substantial man hours and enhancing communication. In Consumer Products, their ability to handle a high volume of calls has led to effective customer relationship management, reflecting positively on revenue. Overall, feedback is highly positive across both sectors, highlighting their adaptability and effectiveness.
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Education Consumer Products

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients of The Connection have consistently noted the company's services as cost-effective, often highlighting significant savings in both time and money. One client reported saving approximately $25,000 monthly, while another mentioned a reduction of 300 billable hours. The flexible monthly billing structure is appreciated, with contracts tailored to the volume of calls handled. Overall, the sentiment regarding value for money is overwhelmingly positive, with clients expressing satisfaction with the return on investment.
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RDI Corporation

5.0 1 review

Undisclosed

Undisclosed

1,000 - 9,999

Cincinnati, OH

Services provided

10% Customer Service Outsourcing

30% Call Center Services

25% IT Managed Services +2 services

25% Market Research

10% Sales Outsourcing

RDI Corporation is an IT services company specializing in network infrastructure and cloud management. The feedback indicates a 100% positive reception, with clients praising their personalized and efficient service. RDI Corporation has maintained a successfully functioning network for over 14 years, reflecting their reliability and alignment with client values.

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Industry Experience

RDI Corporation has demonstrated expertise primarily in the real estate industry, particularly in property management and development. Clients have praised their strengths in managing network infrastructure and cloud services, highlighting their reliability and value for cost. The overall sentiment is positive, with clients noting efficient communication and personalized service. Potential buyers in the real estate sector will find RDI Corporation a strong candidate for network and cloud management projects.
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Real estate

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Average Project Cost Breakdown

What Clients Have Said
Clients express a positive sentiment regarding RDI Corporation's cost-effectiveness and value for money. One IT Manager highlighted that RDI's pricing fit their budget and emphasized the good value for the cost, citing high ratings as a key reason for their selection. The long-term functionality of the network, maintained for over 14 years, further underscores the company's ability to deliver quality service at a competitive price.
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Boldly

4.5 1 review

$1,000+

$25 - $49 / hr

50 - 249

New York, NY

Services provided

20% Customer Service Outsourcing

40% Back Office Outsourcing

20% Staffing +2 services

10% Finance & Accounting Outsourcing (FAO)

10% Social Media Marketing

Boldly is a back-office service provider that offers stability and helps firms enhance customer service by handling approximately 30% of their workload. While clients appreciate their stability and hardworking nature, there is room for staff improvement. Overall, 100% of the feedback highlights stability as a key strength, though there are minor concerns about ease of collaboration.

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Industry Experience

Boldly has demonstrated expertise in the Media industry, providing back office services that enhance customer service and operational efficiency. Clients appreciate their stability and hardworking nature, reporting significant time and cost savings. However, some feedback indicates room for improvement in staff interactions. Overall, the sentiment within the Media sector is positive, suggesting that Boldly is a strong fit for organizations seeking reliable support in this field.
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Media

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients generally perceive Boldly as offering good value for money, particularly noting that their services save significant time and costs, with one client reporting a monthly savings of $500. The firm charges between $50,000 and $199,999 annually, which clients find reasonable given the stability and quality of service provided. However, some feedback indicates potential areas for improvement in staff performance, suggesting that while the overall value is positive, there are opportunities to enhance service delivery.
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ALPHA BPO Corp

5.0 3 reviews

$5,000+

< $25 / hr

10 - 49

Miami, FL

Services provided

30% Customer Service Outsourcing

25% Back Office Outsourcing

20% Call Center Services +2 services

15% IT Managed Services

10% Digital Strategy

ALPHA BPO Corp is a customer support and call center services provider known for their expertise in delivering efficient and effective support solutions. With over 85% positive feedback across reviews, clients commend their industry experience, significant impact on productivity, and partnership approach. Notably, 100% of reviewers highlight their exceptional project management skills and customer satisfaction.

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Reviews mention Efficient
Client feedback highlights ALPHA BPO Corp's efficiency in managing call center services, particularly during high-demand periods. One CEO noted their team was 'very efficient' and praised their responsiveness, stating that supervisors were always available and accommodating, even working beyond contracted hours. Additionally, positive customer feedback reflected the helpfulness of ALPHA BPO's teammates. Overall, the sentiment regarding efficiency is strongly positive, indicating a reliable partnership that exceeds typical vendor-client relationships.

Call Center Services for Software Development Company

5.0 Jan 18, 2022

Overall, the feedback about ALPHA BPO is very positive; their team is very efficient. We've also gotten positive feedback from customers who send emails to follow up on calls — customers always say how nice and helpful the ALPHA BPO teammates are.
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Industry Experience

ALPHA BPO Corp has received positive feedback primarily in the IT Services and Software industries. Clients from IT Services noted enhanced productivity and cost reduction, while Software industry clients praised their call center services for responsiveness during high-demand periods. Overall, ALPHA BPO is recognized for its industry expertise, effective project management, and a partnership approach that fosters business improvement, making them a strong candidate for companies seeking outsourced customer support and technical services.
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IT Services Software

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Average Project Cost Breakdown

$50,000 to $199,999 (2) $10,000 to $49,000 (1)

What Clients Have Said
Clients generally perceive ALPHA BPO Corp as providing excellent value for money, with feedback highlighting significant cost reductions and improved productivity. One client reported a 50% decrease in costs while increasing productivity by 80%. Another client noted an investment of $20,000–$30,000, praising the efficiency and partnership-like approach of ALPHA BPO. Overall, the sentiment reflects satisfaction with their pricing relative to the quality of service delivered.
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Salaria Sales

5.0 6 reviews

$25,000+

< $25 / hr

50 - 249

Washington, DC

Services provided

20% Customer Service Outsourcing

20% Call Center Services

20% Marketing Strategy +4 services

15% Market Research

10% Business Consulting

10% Sales Outsourcing

5% Social Media Marketing

Salaria Sales is a sales development company specializing in lead generation and cold outreach to book qualified meetings. Reviews indicate a high satisfaction rate, with approximately 100% of clients noting their ability to deliver on promises without shortcuts. Their strategic approach, responsiveness, and high-quality lead generation are consistently praised by clients, enhancing sales pipelines and closing rates.

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1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Recent feedback on Salaria Sales highlights their effectiveness in booking qualified meetings and enhancing client sales processes. One client noted a significant increase in productivity, with 209 meetings booked and a 64% show rate, emphasizing Salaria's role as an integral team extension. Clients appreciate their responsiveness and quality, citing a strong cultural fit. While there was a minor learning curve initially, the overall sentiment is highly positive regarding the value and outcomes delivered.
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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients consistently express satisfaction with Salaria Sales' cost-effectiveness and value for money. One client noted, "Good value for cost," while another highlighted their "pricing fit our budget." Additionally, a client from Deepchill Solutions remarked on how the investment brought "millions into the pipeline," emphasizing the tangible returns on their expenditure. Overall, the sentiment reflects a strong appreciation for the company's ability to deliver results that justify their pricing.
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Virtual Assist USA

4.6 5 reviews

Undisclosed

$25 - $49 / hr

10 - 49

Pittsburgh, PA

Services provided

15% Customer Service Outsourcing

40% Back Office Outsourcing

5% Call Center Services +8 services

5% Content Marketing

5% Content Writing Services

5% Market Research

5% Marketing Strategy

5% Social Media Marketing

5% Transcription

5% Translation

5% Web Design

Virtual Assist USA specializes in providing back office services and translation support, including data entry, scheduling, and language translation. The company receives overwhelmingly positive feedback, with nearly 100% of reviewers highlighting their efficiency, cost-effectiveness, and quality customer service. Clients appreciate their ability to save time and money, with savings of up to $500,000 and 120 hours monthly mentioned in reviews.

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Reviews mention Easy to work with
Clients consistently highlight Virtual Assist USA's ease of collaboration, noting their services as 'easy to use' and 'easier to handle.' One client appreciated their ability to delegate less desirable tasks, while another emphasized their strong brand and fast service delivery. Overall, the sentiment reflects a positive experience, with clients expressing satisfaction and no identified areas for improvement.

Translation Services for Real Estate Company

4.0 Dec 27, 2017

Based on your experience, what takeaways can you share about working with them? They are easy to use. What do you think are the strengths of this service provider? Their strength is that they provide good service.
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Virtual Assistant Services for Large IT Company

5.0 Aug 12, 2017

What takeaways and measures of success can you share about working with this service provider? They are cost-effective and easier to handle. What are the service provider's strengths? As I mentioned, they are cheaper and easier to handle.
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Industry Experience

Virtual Assist USA has garnered positive feedback across various industries, including Real Estate, IT Services, and Human Resources. Clients commend their efficient translation services in Real Estate, the significant time and cost savings in IT Services, and the proactive support in Human Resources. Overall, their strengths lie in delivering quality service, effective communication, and utilizing modern technologies, establishing them as a reliable partner for businesses aiming to enhance operational efficiency.
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Real estate IT Services Human Resources

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Average Project Cost Breakdown

$10,000 to $49,000 (2) Less than $10,000 (1) $10,000,000 + (1)

What Clients Have Said
Clients of Virtual Assist USA consistently express satisfaction with the company's pricing and value for money. Feedback highlights their competitive rates, with one client noting, 'They have very good prices,' while another emphasized savings of $6,000 monthly. Additionally, clients appreciate the efficiency and quality of services provided, often citing significant time and cost savings. Overall sentiment indicates that Virtual Assist USA offers cost-effective solutions that enhance operational efficiency without compromising service quality.
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ReceptionHQ

4.2 9 reviews

Undisclosed

Undisclosed

50 - 249

Phoenix, AZ

Services provided

40% Customer Service Outsourcing

45% Call Center Services

15% Back Office Outsourcing

ReceptionHQ is a company specializing in providing answering services and customer support solutions. Reviews indicate a high level of satisfaction, with strengths noted in their user-friendly services and efficient call handling. Approximately 100% of reviewers commend their ability to save businesses significant time and money, demonstrating their value in enhancing customer service operations.

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Reviews mention Great team
Clients consistently praise ReceptionHQ for their exceptional team, highlighting their quick response times and outstanding customer service. One client noted, 'They are the quickest and best service you can try,' while another emphasized that 'the employees are always in a good mood and they are very kind.' Overall, the sentiment reflects a strong appreciation for the professionalism and dedication of the ReceptionHQ team, positioning them as a top choice for inbound services.

Customer Service and Support Management for Hospitality Firm

4.5 Nov 2, 2017

The employees are always in a good mood and they are very kind.
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Industry Experience

ReceptionHQ has demonstrated expertise across various industries, notably in Arts, Hospitality, Retail, Information Technology, Real Estate, Manufacturing, and Automotive. The feedback highlights strengths in providing user-friendly communication services that save clients significant time and costs. Companies in the Hospitality sector noted exceptional customer service and efficiency, while those in Arts appreciated the accessibility of services. Overall, ReceptionHQ is well-suited for industries requiring robust inbound communication support.
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Arts, entertainment & music Hospitality & leisure Retail Information technology Real estate Manufacturing Automotive

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Average Project Cost Breakdown

Less than $10,000 (6) $10,000 to $49,000 (2) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a positive sentiment regarding ReceptionHQ's cost and value for money, noting substantial savings. One client reported saving approximately $2,000 per month and 15 hours of employee time, while another highlighted a monthly savings of around $10,000 and a commitment of over $10 million annually. The pricing structure is appreciated for its clarity, with clients opting for long-term packages, suggesting a favorable perception of overall value.
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McDonough, Georgia (1) Knoxville, Tennessee (1) Aurora, Illinois (1) Cleveland, Ohio (1) Hesperia, California (1) Palmdale, California (1) Lansdale, Pennsylvania (1) Chantilly, Virginia (1) Warrenton, Missouri (1)

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AMBSI Inc.

5.0 2 reviews

$1,000+

< $25 / hr

10 - 49

Sayreville, NJ

Services provided

20% Customer Service Outsourcing

80% Back Office Outsourcing

AMBSI Inc. is a specialized revenue management company offering comprehensive solutions for navigating complex payor processes in the healthcare sector. Clients consistently praise their ability to streamline billing and invoicing, with 100% of reviews highlighting their effectiveness in reducing claims liability and identifying errors.

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Industry Experience

AMBSI Inc. has demonstrated notable expertise in the healthcare industry, specifically in revenue cycle management. Clients highlight their proficiency in navigating complex payor processes, which enhances cash collections and reduces billing errors. The firm’s impact is marked by improved net revenue and efficiency. Overall sentiment in healthcare is positive, indicating AMBSI's capability as a reliable partner for medical groups seeking to optimize financial performance.
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Healthcare

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have noted that AMBSI Inc. provides significant value for their services, particularly in enhancing revenue cycle management and reducing claims liability. One client highlighted their ability to navigate complex payer processes effectively, contributing to improved financial performance. However, specific feedback on the company's billing or cost structure was not provided, indicating a potential area for clearer communication regarding pricing.
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HelloSells

5.0 4 reviews

Undisclosed

< $25 / hr

50 - 249

Portland, OR

Services provided

30% Customer Service Outsourcing

40% Call Center Services

30% Sales Outsourcing

HelloSells is a virtual customer service and answering service provider known for its exceptional communication and efficient integration with clients' systems. The company has earned overwhelmingly positive feedback, with clients praising its professionalism and adaptability, particularly in customizing services to specific needs. Around 95% of reviewers highlight their excellent customer service, and clients appreciate their budget-friendly pricing, which enhances the perceived value of their services.

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Reviews mention Personable
The overall sentiment regarding HelloSells' personable approach is highly positive. Clients appreciate the team's availability and effective communication, highlighting that they interact with real people rather than automated systems. One client noted, 'I don’t sit on the phone waiting for them to answer,' emphasizing the promptness and reliability of their service. The personable nature of HelloSells is further evidenced by their proactive follow-ups and supportive IT department, which enhances the client experience.

Virtual Answering Services for Financial Services Co

5.0 Jan 21, 2020

Availability and communication are their team’s most impressive qualities. They have good lines of communication headed by real people. I don’t sit on the phone waiting for them to answer. I don’t send emails to an unknown source. Other companies don’t provide much communication, but HelloSells gives great customer service.
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Industry Experience

HelloSells has demonstrated expertise across various industries including Financial Services, Healthcare, Moving Services, and Arts & Entertainment. Clients commend their professional communication, quick response times, and tailored service integration. In the Financial Services sector, they improved sales conversions; in Healthcare, they provided critical monitoring support; and in Moving Services, they enhanced customer interaction efficiency. Overall, sentiment remains highly positive, showcasing HelloSells as a versatile partner for businesses seeking reliable customer support solutions.
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Financial services Other Industry Arts, entertainment & music Healthcare

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Average Project Cost Breakdown

Less than $10,000 (4)

What Clients Have Said
Clients consistently praise HelloSells for their competitive pricing and overall value for money. One client noted spending less than $1,000 with significant ROI, stating their services increased sales conversions. Another emphasized the affordability of their plans, paying only $99 per month for extensive support. Overall, feedback reflects satisfaction with the cost-effectiveness and quality of service provided, with clients feeling they receive excellent support without hidden fees or unexpected costs.
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Charlotte, North Carolina (1) Athens, Ohio (1) Cincinnati, Ohio (1) Philadelphia, Pennsylvania (1)

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TAS United

5.0 1 review

Undisclosed

Undisclosed

50 - 249

San Antonio, TX

Services provided

30% Customer Service Outsourcing

70% Call Center Services

TAS United is a call center service provider specializing in after-hours support for companies with 24/7 operations. Based on client reviews, the company is praised for its dependability and effective communication, with 100% positive feedback on responsiveness and project management. Initial challenges with script clarity were quickly resolved, ensuring smooth operation and client satisfaction.

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Industry Experience

TAS United has demonstrated significant expertise in the healthcare sector, particularly with biomedical companies. Clients emphasize their reliability, effective communication, and the ability to alleviate operational burdens, particularly in providing after-hours support. The overall sentiment is positive, highlighting TAS United's impact in improving employee care and operational efficiency. This provider is well-suited for organizations seeking dependable support in healthcare-related environments.
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Healthcare

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have expressed satisfaction with TAS United's affordability and value for money, noting their reputation and proximity as key factors in the selection process. One client highlighted that the company significantly reduced the workload on their occupational nursing staff while providing essential after-hours support. Overall, the sentiment is positive, emphasizing dependable service and effective communication, which contribute to the perceived cost-effectiveness of their offerings.
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RCC BPO

4.5 1 review

$10,000+

< $25 / hr

1,000 - 9,999

Norcross, GA

Services provided

20% Customer Service Outsourcing

65% Call Center Services

15% Finance & Accounting Outsourcing (FAO)

RCC BPO is a customer support and call center service provider specializing in bilingual capabilities and AI-based quality assurance. Reviewers consistently praise the company for improving client metrics, such as a 20% increase in NPS and a 15% reduction in onboarding cycle time. RCC BPO is recognized for its transparency and structured project management approach, with no noted areas for improvement.

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Industry Experience

RCC BPO demonstrates notable expertise in the Advertising & Marketing and BFSI sectors, providing bilingual call center and customer support services. Clients report a positive impact, including a 20% increase in NPS and a 15% reduction in onboarding time. Their strengths lie in structured project management and transparency, making them an excellent fit for companies seeking reliable customer support solutions in these industries.
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Average Project Cost Breakdown

$200,000 to $999,999 (1)

What Clients Have Said
Clients have expressed strong satisfaction with RCC BPO's cost-effectiveness, noting that their pricing aligns well with budget expectations while delivering significant value. One client highlighted that RCC BPO was chosen for their competitive pricing and culture fit, ultimately investing around $1.5 million. The positive feedback emphasizes improved client metrics, such as a 20% increase in NPS and enhanced productivity, reinforcing the overall sentiment of good value for the services provided.
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Norcross, GA

3150 Holcomb Bridge Road
Norcross, GA 30071
1001 - 2000

8552009170

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Contio.tech

5.0 3 reviews

$10,000+

< $25 / hr

50 - 249

Gaithersburg, MD

Services provided

20% Customer Service Outsourcing

25% Content Moderation Services

20% Application Management & Support +3 services

15% Data Annotation Services

10% Application Testing

10% Translation

Contio.tech is a customer support outsourcing firm specializing in multilingual customer service, content moderation, and compliance solutions. The company is highly praised for its commitment to quality, responsiveness, and efficient project management, with 100% of reviewers highlighting its adaptability and expertise. Notably, 98% compliance with industry standards and a 20% increase in customer satisfaction underscore Contio.tech's effectiveness in enhancing customer service BPO solutions.

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Reviews mention Accommodating
Clients have consistently noted Contio.tech's accommodating nature, highlighting their responsiveness to project needs and ability to adapt quickly to changes. One client emphasized their strong commitment to deadlines and quality standards, stating that Contio.tech maintained open communication and adjusted operations as necessary. Another noted their flexibility in providing tailored solutions, which significantly improved project outcomes. Overall, the sentiment reflects a high level of satisfaction with Contio.tech's accommodating approach to client collaboration.

Bilingual Customer Support Services for Research Company

5.0 Sep 6, 2024

Contio.tech's responsiveness to our needs has been excellent. They have maintained open lines of communication and adapted quickly to any changes or additional requests, ensuring the project ran smoothly. The most impressive fact about Contio.tech is their commitment to quality.
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Content Monitoring for Intellectual Property Boutique

5.0 Aug 7, 2024

Contio.tech's team has been always responsive to our changing needs, providing tailored solutions and prompt adjustments to ensure that our specific requirements have been fully addressed through the project. What stood out as most impressive about Contio.tech in this project is their ability to adapt quickly to our specialized needs.
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3 of 3 Customer Service Outsourcing reviews are 5 stars

3 new reviews for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Bilingual Customer Support Services for Research Company
5.0 — Contio.tech provides bilingual customer support services for a research company. Their resources handle queries in Spanish and English, manage all incoming emails and phone calls, and implement QC Read more
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Industry Experience

Contio.tech has demonstrated expertise across various industries, including Research, Telecommunications, and Legal. In the Research sector, they enhanced bilingual customer support, achieving a 20% increase in satisfaction. For Telecommunications, they provided multilingual support and compliance solutions, resulting in a 15% user satisfaction rise. In the Legal field, their content review services led to a 98% accuracy rate and improved operational efficiency. Overall, client feedback reflects Contio.tech's commitment to quality, responsiveness, and effective project management across these industries.
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Research Telecommunications Legal

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Helpt

5.0 1 review

$1,000+

Undisclosed

10 - 49

Irvine, CA

Services provided

25% Customer Service Outsourcing

50% IT Staff Augmentation

25% Call Center Services

Helpt is a Customer Support Outsourcing firm providing Remote Customer Care and Call Center Solutions. Reviews indicate a 100% positive experience, with clients highlighting their effective after-hours call screening and emergency response management. The company's team is praised for professionalism, promptness, and adaptability, consistently ensuring optimal outcomes for their clients.

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1 of 1 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

Less than $10,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Nonemergency Call Support for POS Software Firm
5.0 — Helpt provides call center services for a POS software provider seven days a week. They handle after-hours, non-emergency support calls and forward emergency calls to the client's team. Read more
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Industry Experience

The provider has demonstrated significant expertise in the Software industry, specifically with Point of Sale (POS) software firms. Clients commend their effective after-hours support, noting improved call screening and responsiveness. Feedback highlights their well-trained staff and strong communication skills, fostering a positive impact on client operations. Overall sentiment is highly favorable, indicating that companies in the software sector seeking reliable support services would find this provider to be a strong fit.
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Software

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients frequently highlight the company's competitive pricing and overall good value for money. One client noted that Helpt was selected due to its 'pricing fit our budget' and 'good value for cost.' Additionally, the seamless implementation and impressive responsiveness further reinforced their satisfaction, with one client stating their experience was 'A+' and expressing no areas for improvement.
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NICE inContact

3.8 4 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Sandy, UT

Services provided

40% Customer Service Outsourcing

50% Call Center Services

10% Business Consulting

NICE inContact is a business process outsourcing company specializing in customer service solutions, including inbound call handling and interactive voice response services. The reviews generally highlight positive aspects, with approximately 75% mentioning strengths such as updated tools, effective communication, and cost savings. However, some feedback suggests room for improvement in employee engagement to reduce turnover.

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Reviews mention Easy to work with
Clients consistently express a positive sentiment regarding their ease of collaboration with NICE inContact. They highlight the company's proactive approach and effective communication, noting that NICE inContact simplifies their operations by handling customer support independently. One client remarked on the convenience and ease of use as key strengths, while another appreciated the minimal need for their involvement. Overall, the feedback indicates a strong alignment with client needs, fostering a productive working relationship.

Inbound Calling Services for Business Service

3.5 Nov 2, 2017

They are proactive and make our job easier on a daily basis. They only contact us when it’s necessary. They do their job and we give them the power to make certain decisions, which is best for everyone. Their communication, convenience, and ease of use are their key strengths.
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Industry Experience

NICE inContact has demonstrated expertise across various industries, including Business Services, Information Technology, Media, and Other Industries. Clients commend their competitive pricing, effective customer support, and high-quality service, resulting in improved efficiency and time savings. Overall sentiment is positive, highlighting strengths such as updated tools and proactive communication. Businesses seeking reliable inbound service solutions, especially in seasons with fluctuating demand, will find NICE inContact to be a suitable provider.
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Other Industry Business services Information technology Media

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Average Project Cost Breakdown

Less than $10,000 (2) $50,000 to $199,999 (1)

What Clients Have Said
Clients generally perceive NICE inContact as offering competitive pricing and good value for money. One review highlighted that the service provider saves approximately 5-10% on average monthly spending, while another noted an annual investment of $50,000 to $199,999, indicating a willingness to pay for quality. Although some clients reported spending more than before, they found the increased costs justified by the convenience and efficiency gained. Overall, the sentiment reflects satisfaction with the cost-to-value ratio.
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Cedar Hill, Texas (1) New York City, New York (1) San Jose, California (1) Ashburn, Virginia (1)

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