DocVA

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Lotus Healthcare and Wellness, a healthcare company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DocVA?

We needed help giving me face-to-face time back with my patients.

SOLUTION

What was the scope of their involvement?

DocVA has provided me with a registered nurse.

What is the team composition?

We’ve worked with 2–5 teammates from DocVA.

How did you come to work with DocVA?

We found them through an online search. We chose them over other options because they had high ratings, their pricing fit our budget, they offered good value for the cost, and their company values aligned with ours.

What is the status of this engagement?

We started working together in November 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve saved five hours each week, and we’ve seen improvements in the number of referrals and prior authorizations completed.

How did DocVA perform from a project management standpoint?

DocVA’s project management has been good; they deliver on time. We primarily communicate via email and messaging apps.

What did you find most impressive about them?

Angelie (Virtual Nurse) has been impressive.

Are there any areas they could improve?

There’s nothing we can come up with.