Multi-Channel Contact Center Solution

Their corporate philosophy is to provide world-class customized support by using innovative solutions tailored specifically to the needs of their clients.  They specialize in creating customized solutions to provide the perfect platform to support their clients. Their wide range of services, along with multi-lingual agent support 24/7/365, provides a complete solution.

 
$1,000+
 
< $25 / hr
 
50 - 249
 Founded
2008
Show all +
Omaha, NE
headquarters
  • 5332 S 138th St, Suite 305
    Omaha, NE 68137
    United States

Reviews

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Product Support for Fintech Company

"Despite initial challenges, the team did a fantastic job."

Quality: 
4.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
4.0
The Project
 
$10,000 to $49,999
 
Dec. 2016 - Sept. 2018
Project summary: 

Complete Call Solutions provided Tier I phone support. The team had to answer questions, fix reports, and escalate issues as needed.

The Reviewer
 
11-50 Employees
 
Athens, Georgia
Holt Butler
Product Manager, FormFree
 
Verified
The Review
Feedback summary: 

The initial implementation didn’t follow best practices, and Complete Call Solutions could have provided more guidance. However, although the preliminary support lacked accuracy and quality, the team did end up providing timely and responsive service. The team handled difficult calls with diligence.

BACKGROUND

Please describe your company and your position there.

I’m the product manager of FormFree, a financial technologies company that specializes in asset verification in the mortgage industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Complete Call Solutions?

We needed Tier I support for our core product, so we reached out to Complete Call Solutions. They needed to provide the following services to our end users: fix reports, answer questions, and complete setup.

What were your goals for this project?

We wanted Complete Call Solutions to support our customers with quick responses, exceptional service, the ability to scale, and hourly flexibility.

SOLUTION

How did you select this vendor?

This vendor met our needs for minimums and scalability.

Describe the project in detail.

Complete Call Solutions provided frontline support. Responsibilities included answering basic questions, escalating calls when necessary, and organizing responses.

What was the team composition?

The team included one account manager, one team lead for Tier I support, and multiple resources who onboarded and offboarded as necessary.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project was somewhat successful. Our team had difficulty getting the visibility we needed for compliance to satisfy some of our clients. The initial implementation created challenges with tracking, but that issue was definitely on us. If their team lead was not on, the quality of the responses suffered.

How effective was the workflow between your team and theirs?

The initial setup did not have the documentation their team needed. Complete Call Solutions was not completely effective because they lacked the information they should have had on our product, workflows, escalation path, and tracking.

What did you find most impressive about this company?

Despite initial challenges, the team did a fantastic job. They were timely and responsive, even with the tough issues. We appreciated their level of service.

Are there any areas for improvement?

The team should have informed us about best practices for setting up their service. That information would have created a more seamless experience. Instead, we had to figure things out as went. Some Tier I support responses were unacceptable, regardless of the situation. Complete Call Solutions needed to communicate with our team more to answer our end users’ questions without guessing.

4.5
Overall Score We reached the point where having internal support made the most sense.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    The team was always available when needed.
  • 4.5 Cost
    Value / within estimates
    Given the costs, they produced considerable work.
  • 4.0 Quality
    Service & deliverables
    They completed quality work in a timely manner.
  • 4.0 NPS
    Willing to refer
    I would refer them to a friend, depending on their needs. I'd also advise on the implementation.

Call Handling Support for Virtual Weight Management Company

“They have a quick turnaround time, and I’m always able to reach them.”

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
4.5
The Project
 
$50,000 to $199,999
 
June 2015 - Ongoing
Project summary: 

Complete Call Solutions meets call center needs, providing a staff to answer customer calls. They also offer various other services, such as voicemail to email and different reporting options.

The Reviewer
 
201-500 Employees
 
Illinois
Client Happiness Manager, Virtual Weight Management Company
 
Verified
The Review
Feedback summary: 

Unlike the previous vendor, Complete Call Solutions is responsive and incredibly organized. They provide regular updates and are willing to meet whenever needed. They constantly meet expectations, and their work has resulted in increased support cases.

BACKGROUND

Introduce your business and what you do there.

I’m the customer happiness manager for a virtual weight management and diabetes prevention company. We offer virtual coaching, and I manage our Tier 1 and Tier 2 call center associates.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Complete Call Solutions?

Our volume was increasing, and we didn’t have the resources to cover our phones. We needed more people to work more shifts in the call center.

SOLUTION

What was the scope of their involvement?

Complete Call Solutions provided an in-house and onshore solution to our call center needs. They offered numerous features, including voicemail to email and different levels of reporting options. We trained them on our services and script, and they began within a few weeks.

What is the team composition?

The account manager was our main point of contact, and we had a team of about six Tier 1 employees.

How did you come to work with Complete Call Solutions?

Our previous call center was remote, and it didn’t work out. We began looking for onshore in-house services, and an employee recommended Complete Call Solutions.

How much have you invested with them?

We’ve spent about $75,000 over the past three years.

What is the status of this engagement?

We’ve been partners since June 2015.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They consistently meet their service-level agreements, and we’ve seen our number of support cases increase. That wouldn’t have been possible without Complete Call Solutions. They’ve helped us scale our business, and they’re incredibly patient with our customers. Many callers have little experience with technology, and Complete Call Solutions always treats them respectfully.

How did Complete Call Solutions perform from a project management standpoint?

We trained their associates for about two weeks and now provide ongoing training on a monthly basis. We have weekly calls, but they’re willing to meet whenever we need. They have a quick turnaround time, and I’m always able to reach them. They do monthly QA testing to maintain quality.

What did you find most impressive about them?

They’ve allowed us to scale our company, providing the services we need. They can help us with all our technology concerns, which has been a great improvement from our last partner.

Are there any areas they could improve?

I’d appreciate more connected features within our shared environment.

Do you have any advice for future clients of theirs?

Have the content and training materials prepared and make sure you stay engaged with them.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Call Center Services for SaaS Company

“They quickly learned the specifics of our software and processes so that they could efficiently help our users.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Apr. 2016 - Nov. 2018
Project summary: 

Complete Call Solutions provided a team to provide basic customer service assistance for a SaaS company. Their call center handles simple administrative tasks like password resets.

The Reviewer
 
51-200 Employees
 
Bellevue, Washington
Sarah Fricke
Technical Support Engineer, Limeade
 
Verified
The Review
Feedback summary: 

The quality of Complete Call Solutions’ services has led to a lasting partnership. The team is consistently prepared for scheduled weekly meetings, ready to discuss issues or concerns. Their reliable team improves internal productivity.

BACKGROUND

Please describe your company and your position there.

I’m a technical support engineer at Limeade. It’s a SaaS company that offers a platform that encourages employee engagement by improving well-being and strengthening workplace culture.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Complete Call Solutions?

We needed a team that understood our software and could easily communicate with our users. They needed to be able to solve issues and convey information in an accessible way.

What were your goals for this project?

We have an internal support team to assist our users, but we decided to outsource a call center to handle simple issues like resetting a password and other administrative questions. Basically, we wanted to put a “tier 1” support team in place, saving our internal resources for more advanced or urgent issues.

SOLUTION

How did you select this vendor?

I wasn’t part of the selection process, but the company considered a few candidates.

Describe the project in detail.

Complete Call Solutions handles surface-level customer service. They help our users complete basic administrative tasks like resetting passwords.

What was the team composition?

We had about 10–12 resources from Complete Call Solutions.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

It’s been a very successful partnership. We continue to renew our contract with them.

How effective was the workflow between your team and theirs?

We meet weekly to discuss any open cases and chat through our ticketing queue, addressing any issues that arise.

What did you find most impressive about this company?

Jackie (Account Manager, Complete Call Solutions) and Shelia (Support Coordinator, Complete Call Solutions) are fantastic, but the entire team is great. They quickly learned the specifics of our software and processes so that they could efficiently help our users.

Are there any areas for improvement?

I can’t think of anything.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
    So far, we haven't had any issues with them.
  • 5.0 NPS
    Willing to refer
    If someone asked, I'd recommend them.

Online Customer Support for SMB IT Firm

"They save us so much time it is actually hard to evaluate."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Apr. 2017 - Ongoing
The Reviewer
 
201-500 Employees
 
Lodi, California
Director, SMB IT Firm
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

We require back office services because we constantly had a back load of unresolved problems and tasks that were not getting done. When this happens, we started to realize something needs to be fixed. All of these issues were just being sent to the back of the office and it seems like no one thought they were important, until it gets so bad it actually becomes a danger to the firm altogether. So I made the executive decision to use a back office solution, and it has basically solved our problem and opened up a new area for our business to pursue.

What types of work can your internal staff avoid by utilizing a back office service?

We can avoid having a backlog of information that is putting our firm in danger. At times, we had so much built up in our office that we had a lot of people calling us wondering why we were so late on certain things. So after I made the decision to obtain a back-office service, our firm has cleaned up and made everything so much smoother and easier.

What challenge were you trying to address with the service provider?

We wanted to cut down on all of our backload of service issues, and so far, Complete Call Solutions has basically breathed new life back into our firm, and it has reinvigorated our employees who had to previously rush to deal with what we at first thought were non-issues.

SOLUTION

What was the scope of the service provider's involvement?

They constantly organize, and handle with great efficiency our customers who had some issues, billing issues, and other back-end tasks that we didn't want to deal with. They represent our firm very very well to the customers and also other service areas that we deal with.

Could you describe the service provider's pricing structure and how they billed you?

They bill us on a per hour basis, which is basically 7 hours per day and 5 days a week.

How did you come to work with this service provider?

I was searching reviews for the best back-office services, and came across Complete Call Solutions, and am very happy so far.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

They have consistently amazed me at how fast they can get quality work done. I have felt that they saved our company and reputation in many areas where we were in danger.

How much time and money does this service provider save you each month?

They save us so much time it is actually hard to evaluate. But if I had to say, it would probably be saving us hundreds of hours per month and thousands of dollars as well.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

So far, all I have to say about them is pros. They are professional, courteous, and straightforward with their billings plans. I have no complaints or negatives to say about them, thus far.

What are the service provider's strengths?

They are very professional, and efficient at what they do. They represent our firm very well.

What areas can the service provider improve?

So far I have not found any areas where they can improve. I am happy so far with their services. Maybe a few more months in and I will have something, but for now it is all good.

How long has your company been working with this service provider?

We have worked with them for approximately four months.

How much money do you spend annually with this service provider?

We spend $5,000 to $9,999 per year.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Seasonal Phone & Email Support for Accounting Firm

"They are dedicated to your company as if they were a part of your company."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2015 - Ongoing
The Reviewer
 
201-500 Employees
 
Richmond, Virginia
HR Director, Accounting Firm
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you use to handle these needs in-house?

We are an accounting company and we have regular customers during the year, but during tax season our inbound calls quadrupled for a few months, so we looked to Complete Call Solutions for assistance there.

How many inbound calls did your company handle every day?

We had an average of 35 calls per day, making their services very essential for us. We not only retained our regular customers, but we gained many new customers that came to us during the tax season.

What challenge were you trying to address with the service provider?

We needed support in handling the influx of calls and new customers that were coming into our business. We wanted this to flow naturally, so we hired them to help us achieve this. Complete Call Solutions did it very seamlessly and were like regular employees handling the extra calls and customers for us. They were great!

SOLUTION

What was the scope of the service provider's involvement?

They provided us with call services, such as answering calls, taking messages, and directing calls to the proper people. We also had them help with an influx of emails we were receiving. They would read them, respond quickly, and forward them to the employees they corresponded to. All of their services enabled our firm to have a quicker response time to our customers and made our business flow much smoother.

Could you describe the pricing structure and how they billed you?

We used their "blended" solution. It handled our core volume and the rollover during our off hours. They billed us monthly and we paid monthly.

How did you come to work with this service provider?

We found them online after some research. We asked them for a quote and to talk to someone at the company who could give us more details on what they offer. We decided they would definitely be an asset to us during the tax season, so we hired them.

How would you assess the service provider for answering calls, customer service, and communication?

They were excellent. We did train them a bit in what we needed them to do to help our company, and they handled that like pros. Our customers thought they were talking to people who work for us, and they were satisfied with how their needs and questions were handled by them. We had very positive feedback.

How much time and money does this service provider save you each month?

The time they saved us almost cannot be measured, and as far as saving us money, they were an absolute asset. They not only enabled us to retain current customers but actually helped our client base grow exponentially.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They allowed us to have a customized solution that met our businesses goals and our customers' needs. They also provided a great return on investment.

What are the service provider's strengths?

They are dedicated to your company as if they were a part of your company. Your business is as important to them as it is to you. They care about what they are providing, and the services you get from them absolutely show this.

What areas can the service provider improve?

I actually cannot think of anything we were unhappy with. Their services were great and we will use them again.

How long has your company been working with this service provider?

We've worked with them for two years.

How much money do you spend annually with this service provider?

We invest less than $10,000 per year.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Order Processing for Information Technology Corporation

"They are all professional and very astute listeners."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May 2015 - Ongoing
The Reviewer
 
201-500 Employees
 
Elora, Tennessee
IT Director, Information Technology Corporation
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you use to handle these needs in-house?

We use this service to help our customers with any and all issues they may have with their products. We have them available 24 hours a day, 7 days a week, all year around. We have never had an in-house service to help solve these problems.

How many inbound calls did your company handle every day?

We receive anywhere from 1,000 to 1,500 calls per day using this service.

What challenge were you trying to address with the service provider?

Our goal was to provide customers a 24/7 support line for any issues they may have with any of their products that they purchase from us. We feel this has been accomplished!

SOLUTION

What was the scope of the service provider's involvement?

They provide us back-bone support for our company to provide helpful solutions to our customers and answer any potential questions they may have.

Could you describe the pricing structure and how they billed you?

The payment structure we use is they bill us monthly and we pay whatever fees they require on time every month.

How did you come to work with this service provider?

We found Complete Call Solutions online and did our research on them and many others before coming to the conclusion that CCS was the company for us.

How would you assess the service provider for answering calls, customer service, and communication?

They are very quick to answer, I believe the average wait time overall is less than a minute. This service has been super dependable and the employees are excellent at doing their jobs.

How much time and money does this service provider save you each month?

They definitely save us a ton of time and also definitely thousands upon thousands of dollars a month in potential customer loss if they were not there to help with issues.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They have quadrupled our efficiency in helping customers. They are very friendly and super helpful with any and all customers and they always get them the answer they are looking for!

What are the service provider's strengths?

I would say their strengths are their employees. They are all professional and very astute listeners. They also are always very helpful and always have a smile on their face.

What areas can the service provider improve?

I honestly don't think they can improve. The benefits of this company for us has been unmistakable and an absolute save to our company overall. I would recommend this company to anyone and everyone!

How long has your company been working with this service provider?

We've been working together since May of 2015.

How much money do you spend annually with this service provider?

The cost is between $50,000 to $199,999.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Online Customer Support Services for Manufacturing Firm

"They provide better customer service and a substantial time savings."

Quality: 
4.5
Schedule: 
4.0
Cost: 
3.5
Willing to refer: 
4.5
The Project
 
$50,000 to $199,999
 
Apr. 2014 - Ongoing
The Reviewer
 
1001-10,000 Employees
 
Dover, Delaware
IT Director, Manufacturer
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

We need to service our customers.

What types of work can your internal staff avoid by utilizing a back office service?

They manage our services that we provide to customers.

What challenge were you trying to address with the service provider?

We want to strike better deals with our customers in a shorter amount of time and be more efficient as a company.

SOLUTION

What was the scope of the service provider's involvement?

We want to maintain our good customer service.

Could you describe the service provider's pricing structure and how they billed you?

The billing process is exhaustive.

How did you come to work with this service provider?

We searched for different providers and identified this one along with others.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

They are effective in this regard.

How much time and money does this service provider save you each month?

They save us time and effort, I cannot give an amount.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They provide better customer service and a substantial time savings.

What are the service provider's strengths?

They do a pretty good job serving our customers.

What areas can the service provider improve?

They could improve customer service.

How long has your company been working with this service provider?

We started on April 1, 2014.

How much money do you spend annually with this service provider?

We spend $50,000 to $199,999 per year.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 3.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Inbound Appointment Setting for Automotive Company

"We have increased our revenue by 20% since we have started using CCS."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. 2016 - Ongoing
The Reviewer
 
51-200 Employees
 
Indianapolis, Indiana
President of Business Development, Automotive Company
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you use to handle these needs in-house?

Our inbound volume increases dramatically during inclement weather and we need help routing calls to appropriate departments.

How many inbound calls did your company handle every day?

Our volume can fluctuate from 25 calls to over 500 within a few hours depending on the weather. Our business is dependent on incoming customers

What challenge were you trying to address with the service provider?

Our goals for the partnership were to weed out non-paying customers and customers who were just looking for cheap prices and not quality work.

SOLUTION

What was the scope of the service provider's involvement?

They route our calls as needed when our overflow volume is just too large to handle.

Could you describe the pricing structure and how they billed you?

No, this is not something I can discuss as we have a confidential contract.

How did you come to work with this service provider?

They were recommended to us by a business associate.

How would you assess the service provider for answering calls, customer service, and communication?

We have had no complaints. It allows our staff to handle all other tasks associated with their day.

How much time and money does this service provider save you each month?

More than I can even imagine!

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

We have increased our revenue by 20% since we have started using CCS.

What are the service provider's strengths?

Speed and effectiveness.

What areas can the service provider improve?

Nothing that we have found so far.

How long has your company been working with this service provider?

We began January of 2016 and are still using them.

How much money do you spend annually with this service provider?

I prefer not to answer.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Customer Assistance Services for Financial Firm

"They’ve helped our business become more efficient and increase productivity."

Quality: 
3.0
Schedule: 
2.5
Cost: 
3.0
Willing to refer: 
3.5
The Project
 
$200,000 to $999,999
 
2015 - Ongoing
The Reviewer
 
201-500 Employees
 
Englewood, Colorado
IT Associate, Financial Firm
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

We get calls from customers and need to be able to help them.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

We were averaging 200 phone calls daily.

What challenge were you trying to address with the service provider?

Our focus was to provide continuous support to our customers.

SOLUTION

What was the scope of the service provider's involvement?

They process customer complaints and concerns.

Could you describe the pricing structure and how they billed you?

I am not entirely sure about this.

How did you come to work with this service provider?

We found them after searching online.

How would you assess the service provider for answering calls, customer service, and communication?

They are quick to respond.

How much time, in hours, does this service provider save you each month?

in terms of money, perhaps $500 a month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They’ve helped our business become more efficient and increase productivity.

What are the service provider's strengths?

They have great prices.

How can the service provider improve?

Their frequency of support.

How long has your company been working with this service provider?

We’ve been working together since 2015.

How much money do you spend annually with this service provider?

It’s in the ranges of $200,000 to $999,999 each year.

2.5
Overall Score
  • 2.5 Scheduling
    ON TIME / DEADLINES
  • 3.0 Cost
    Value / within estimates
  • 3.0 Quality
    Service & deliverables
  • 3.5 NPS
    Willing to refer

Inbound Scheduling for Health-based Company

"It is quite efficient to our business."

Quality: 
3.0
Schedule: 
3.0
Cost: 
3.0
Willing to refer: 
3.0
The Project
 
Less than $10,000
 
Ongoing
The Reviewer
 
1-10 Employees
 
Bisbee, Arizona
Customer Service Associate, Health-based Company
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

We wanted to continue the growth of our business.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

About 60% or more of the calls are inbound.

What challenge were you trying to address with the service provider?

Ultimately, business growth.

SOLUTION

What was the scope of the service provider's involvement?

They do customer calls, appointment scheduling, and billing.

Could you describe the pricing structure and how they billed you?

I do not have access to that information.

How did you come to work with this service provider?

This is above my knowledge.

How would you assess the service provider for answering calls, customer service, and communication?

It is fair.

How much time, in hours, does this service provider save you each month?

I do not know.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

It is quite efficient to our business.

What are the service provider's strengths?

Their reliability.

How can the service provider improve?

Call transferring.

How long has your company been working with this service provider?

I am not sure.

How much money do you spend annually with this service provider?

Less than $10,000

3.0
Overall Score
  • 3.0 Scheduling
    ON TIME / DEADLINES
  • 3.0 Cost
    Value / within estimates
  • 3.0 Quality
    Service & deliverables
  • 3.0 NPS
    Willing to refer