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    Houston, TX
    888.268.5955

All the right answers.

4.5
2 reviews

Westpark Communications is the call center designed with your needs in mind. They'll help you grow your business, enhance your image, streamline communications and keep your customers satisfied. Westpark is people, technology, experience and expertise - all coming together to give you exceptional call center solutions, client care and 24/7 answering services.

 
$1,000+
 
< $25 / hr
 
50 - 249
 Founded
1968
Show all +
Houston, TX
headquarters
  • 20475 SH 249 • Ste 100
    Houston, TX 77070
    United States
    888.268.5955

Reviews

4.5
2 reviews
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Online Customer Support for Consumer Products Provider

"It is very effective and they have genuine staff."

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4.5

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
Less than $10,000
 
Mar. 2015 - Ongoing
The Reviewer
 
201-500 Employees
 
Tampa, Florida
Director, Consumer Products Provider
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

We hire them because they allow us to do more work and it's convenient and efficient.

What types of work can your internal staff avoid by utilizing a back office service?

They document information.

What challenge were you trying to address with the service provider?

We want to gain more revenue.

SOLUTION

What was the scope of the service provider's involvement?

They need to do data entry.

Could you describe the service provider's pricing structure and how they billed you?

We pay hourly.

How did you come to work with this service provider?

I did online research.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

They help us gain revenue and sales by freeing up our core staff.

How much time and money does this service provider save you each month?

I would guess about $500.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They improve our revenue.

What are the service provider's strengths?

It is very effective and they have genuine staff.

What areas can the service provider improve?

They could have an office in an urban area.

How long has your company been working with this service provider?

We started March 1, 2015.

How much money do you spend annually with this service provider?

We spend $1,000 to $4,999 per year.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Inbound Appointment Scheduling for Consumer Products Firm

"They are an innovative company with a great support team."

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4.5

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
2015 - Ongoing
The Reviewer
 
51-200 Employees
 
San Diego, California
Customer Service Manager, Consumer Products Firm
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you use to handle these needs in-house?

We use them because of the business demand and sales.

How many inbound calls did your company handle every day?

About 80% of our calls are inbound per day.

What challenge were you trying to address with the service provider?

We want them to focus on customer service and be busy and productive.

SOLUTION

What was the scope of the service provider's involvement?

They provided technical support also.

Could you describe the pricing structure and how they billed you?

We pay in a package structure.

How did you come to work with this service provider?

We found them through business events.

How would you assess the service provider for answering calls, customer service, and communication?

They are innovative and reliable.

How much time and money does this service provider save you each month?

They save us a significant amount of time and money.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They are an innovative company with a great support team.

What are the service provider's strengths?

Their technical support is strong and they are trustworthy.

What areas can the service provider improve?

There is nothing to improve.

How long has your company been working with this service provider?

We have worked with them for two years.

How much money do you spend annually with this service provider?

We spend between $10,000 to $49,999.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer