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Your Best First Impression. 24/7

Gold Cross provides all of the expertise and dependability you would expect in a 24/7 answering service for a fraction of that cost, with no long-term contracts. We believe in making your customers feel like they are talking with you as an extension of your business — because that’s what we are.

We offer a 14-day free trial with no contracts or commitments to show our customers how our service offerings and industry expertise are as good as the industry leaders for nearly half the cost. 

  • Min project size
    Undisclosed
  • Hourly rate
    Undisclosed
  • Employees
    10 - 49
  • Locations
    Lake Hallie, WI
  • Year founded
    Founded 1980

1 Locations

  • Lake Hallie , WI

No have been added yet...

    Pricing Snapshot

    Min. project size Undisclosed
    Avg. hourly rate Undisclosed
    Rating for cost 4.7 /5

    What Clients Have Said

    Gold Cross Answering Service offers competitive pricing, with clients reporting investments between $5,000–$10,000 over years. Their value is highlighted by consistent, professional service and effective communication, ensuring no missed calls and high customer satisfaction.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    < $10,000 based on 5 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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    Highly Rated Similar Providers

    Gold Cross Answering Service Review Insights

    Overall Review Rating

    4.9
    • Quality 4.8
    • Schedule 4.9
    • Cost 4.7
    • Willing to Refer 4.9

    Top Mentions

    Review Highlights

    • High Client Retention Rates

      The reliable and consistent service provided by Gold Cross Answering Service has contributed to higher client retention rates for their clients.

    • Strong Communication Skills

      Clients appreciated the strong communication skills of Gold Cross Answering Service, noting their proactive approach to reaching out with questions and updates, which helps prevent miscommunications.

    • Consistent and Reliable Service

      Gold Cross Answering Service is praised for their consistent and reliable service, ensuring calls are handled professionally and efficiently. Clients highlighted their ability to meet expectations consistently over long-term engagements.

    • Quick Adaptation to Changing Needs

      Clients noted that Gold Cross Answering Service quickly adapts to changing requirements and protocols, ensuring that services remain aligned with client needs.

    • Improved Customer Service Quality

      Clients reported an improvement in their customer service quality due to the support provided by Gold Cross Answering Service, which helped maintain high standards of service.

    • Minor Miscommunication Issues

      While generally effective, some clients mentioned occasional minor miscommunications, such as sending information to the wrong person, though these instances were not frequent.

    Gold Cross Answering Service Reviews

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    All Filters

    Call Services for Refrigeration & HVAC Service Provider

    • Call Center Services
    • Confidential
    • Oct. 2017 - Ongoing
    5.0
    Quality
    4.5
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    4.5

    “They produce a quality service day in and day out—they’re consistent.”

    Service Manager
    Jeremy Dickinson
    • Utilities
    • Eau Claire, Wisconsin
    • 11-50 Employees
    • Phone Interview 
    • Verified

    Gold Cross Answering Service provides dispatch call services for an HVAC and refrigeration company during out-of-office hours. They collect information from customers and communicate it to on-call technicians.

    Call Services for Automotive Service Provider

    • Call Center Services
    • Less than $10,000
    • May 2003 - Ongoing
    4.5
    Quality
    4.5
    Schedule
    4.5
    Cost
    5.0
    Willing to Refer
    5.0

    “When requirements change, they’re quick to adapt to them.”

    Owner, Adams Automotive Venter
    Bob Adams
    • Automotive
    • Eau Claire, Wisconsin
    • 11-50 Employees
    • Phone Interview 
    • Verified

    Gold Cross Answering Service provides an automotive repair shop with tow truck dispatching services around the clock. They ensure that trucks are sent to the correct locations within 20 minutes.

    Call Services for Specialty Plumbing Company

    • Call Center Services
    • Less than $10,000
    • Apr. 2017 - Ongoing
    4.5
    Quality
    4.5
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Unlike other service providers, they’re professional."

    Owner, GW Pumps & Purification
    Dan O'Brien
    • Environmental Services
    • Satellite Beach, Florida
    • 11-50 Employees
    • Phone Interview 
    • Verified

    Gold Cross Answering Service provides live answering services 24/7 to improve customer service for a specialty plumbing contractor. The team records customer information to support field resources.

    Answering Services for Ice Company

    • Call Center Services
    • Less than $10,000
    • Apr. 2017 - Ongoing
    5.0
    Quality
    4.5
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Since hiring them, our process has really been smoothed out and improved greatly from using a pager."

    Administrative Coordinator, American Ice Company
    Elizabeth Steen
    • Consumer Products
    • Eau Claire, Wisconsin
    • 11-50 Employees
    • Phone Interview 
    • Verified

    Gold Cross Answering Service provides ongoing answering services, taking calls during the weekend and after hours, along with some during the week. They send immediate messages with call details. 

    Answering Service for Water Filtration Company

    • Business Consulting
    • Less than $10,000
    • Jan. 2014 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    "Gold Cross Answering Service provides written documentation of any follow-up calls..."

    General Manager-Chicago and Mid-Atlantic Hubs, The U.S. Water-Culligan Group
    Craig A Carper
    • Consumer Products
    • Bolingbrook, Illinois
    • 201-500 Employees
    • Online Review 
    • Verified

    Gold Cross Answering Service provided call answering services. The outsourced system handled emergency calls outside of normal business hours. They helped establish a calling tree mechanism. 

    Call Center Services for Water Filtration Company

    • Call Center Services
    • Confidential
    • Jan. 2010 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "All of my interactions with their team have been extremely pleasant and professional."

    Manager, Water Filtration Company
    Anonymous
    • Environmental Services
    • Chicago, Illinois
    • 1,001-5,000 Employees
    • Phone Interview 
    • Verified

    Gold Cross Answering Service provides ongoing call support for a water filtration company. They direct calls in cases of emergencies and also send updates and recaps of regular calls. 

    Call Center Services for Water Treatment Company

    • Call Center Services
    • Less than $10,000
    • May 2016 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "The experience with the Gold Cross Team has always been polite, professional and dependable."

    President, Culligan Water of North Central Ohio
    Cameron Karger
    • Utilities
    • Mansfield, Ohio
    • 11-50 Employees
    • Online Review 
    • Verified

    Gold Cross Answering Service provides after-hours call center services.

    Call Center Services for Real Estate Company

    • Call Center Services
    • Confidential
    • Jan. 2015 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "The communication is especially effective."

    Property Manager , Commonweal Development Corp
    Derek Trainor, ARM
    • Real estate
    • Eau Claire, Wisconsin
    • 1-10 Employees
    • Online Review 
    • Verified

    Gold Cross Answering Service provided 24-hour call center services for a real estate company. Their team manned the after-hours lines and routed all calls to necessary channels. 

    Answering Services for Family Assistance

    • Call Center Services
    • Confidential
    • Jan. 2000 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.0
    Willing to Refer
    5.0

    "Their service is greatly valued as we have staff and families throughout the state."

    Office Administrator, Family Services
    Anonymous
    • Nonprofit
    • Hudson, Wisconsin
    • 51-200 Employees
    • Online Review 
    • Verified

    A family-centered nonprofit hired Gold Cross Answering Service to act as their on-call answering service. They help connect families in crisis to the nonprofit after hours, on weekends, and during busy periods.

    Call Answering Services for Water Business

    • Business Consulting
    • Confidential
    • Feb. 2019 - Feb. 2020
    4.5
    Quality
    4.5
    Schedule
    4.5
    Cost
    4.0
    Willing to Refer
    4.5

    "They ensure the consistent, professional handling of emergency calls."

    Owner & Manager, Culligan Water
    Don Meredith
    • Consumer Products
    • Milwaukee, Wisconsin
    • 11-50 Employees
    • Online Review 
    • Verified

    Gold Cross Answering Service served as additional support to better serve the customers of a water treatment business. They provided 24/7 service capabilities and emergency assistance outside of business hours.

    Locations (1)

    41 - 49

    Contact Gold Cross Answering Service

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