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Gold Cross provides all of the expertise and dependability you would expect in a 24/7 answering service for a fraction of that cost, with no long-term contracts. We believe in making your customers feel like they are talking with you as an extension of your business — because that’s what we are.

We offer a 14-day free trial with no contracts or commitments to show our customers how our service offerings and industry expertise are as good as the industry leaders for nearly half the cost. 

  • Undisclosed
  • Undisclosed
  • 10 - 49
  • Founded 1980
Average Review Rating
4.9
Total Reviews
10
Average Referral Rating
4.9 /5
Most Common Project Size
Less than $10,000

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    Locations (1)

    41 - 49

    Highly Rated Similar Providers

    Overall Review Rating

    4.9
    • Quality

      4.8 /5
    • Schedule

      4.9 /5
    • Cost

      4.7 /5
    • Willing to Refer

      4.9 /5
    See all 10 Reviews
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    Call Services for Refrigeration & HVAC Service Provider

    • Call Center Services
    • Confidential
    • Oct. 2017 - Ongoing
    5.0
    Quality
    4.5
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    4.5

    “They produce a quality service day in and day out—they’re consistent.”

    Mar 16, 2020

    Gold Cross Answering Service provides dispatch call services for an HVAC and refrigeration company during out-of-office hours. They collect information from customers and communicate it to on-call technicians.

    Call Services for Automotive Service Provider

    • Call Center Services
    • Less than $10,000
    • May 2003 - Ongoing
    4.5
    Quality
    4.5
    Schedule
    4.5
    Cost
    5.0
    Willing to Refer
    5.0

    “When requirements change, they’re quick to adapt to them.”

    Mar 11, 2020

    Gold Cross Answering Service provides an automotive repair shop with tow truck dispatching services around the clock. They ensure that trucks are sent to the correct locations within 20 minutes.

    Call Services for Specialty Plumbing Company

    • Call Center Services
    • Less than $10,000
    • Apr. 2017 - Ongoing
    4.5
    Quality
    4.5
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Unlike other service providers, they’re professional."

    Mar 6, 2020

    Gold Cross Answering Service provides live answering services 24/7 to improve customer service for a specialty plumbing contractor. The team records customer information to support field resources.

    Answering Services for Ice Company

    • Call Center Services
    • Less than $10,000
    • Apr. 2017 - Ongoing
    5.0
    Quality
    4.5
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Since hiring them, our process has really been smoothed out and improved greatly from using a pager."

    Feb 24, 2020

    Gold Cross Answering Service provides ongoing answering services, taking calls during the weekend and after hours, along with some during the week. They send immediate messages with call details. 

    Answering Service for Water Filtration Company

    • Business Consulting
    • Less than $10,000
    • Jan. 2014 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    "Gold Cross Answering Service provides written documentation of any follow-up calls..."

    Feb 10, 2020

    Gold Cross Answering Service provided call answering services. The outsourced system handled emergency calls outside of normal business hours. They helped establish a calling tree mechanism. 

    Call Center Services for Water Filtration Company

    • Call Center Services
    • Confidential
    • Jan. 2010 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "All of my interactions with their team have been extremely pleasant and professional."

    Feb 6, 2020

    Gold Cross Answering Service provides ongoing call support for a water filtration company. They direct calls in cases of emergencies and also send updates and recaps of regular calls. 

    Call Center Services for Water Treatment Company

    • Call Center Services
    • Less than $10,000
    • May 2016 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "The experience with the Gold Cross Team has always been polite, professional and dependable."

    Feb 5, 2020

    Gold Cross Answering Service provides after-hours call center services.

    Call Center Services for Real Estate Company

    • Call Center Services
    • Confidential
    • Jan. 2015 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "The communication is especially effective."

    Feb 5, 2020

    Gold Cross Answering Service provided 24-hour call center services for a real estate company. Their team manned the after-hours lines and routed all calls to necessary channels. 

    Answering Services for Family Assistance

    • Call Center Services
    • Confidential
    • Jan. 2000 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.0
    Willing to Refer
    5.0

    "Their service is greatly valued as we have staff and families throughout the state."

    Feb 12, 2020

    A family-centered nonprofit hired Gold Cross Answering Service to act as their on-call answering service. They help connect families in crisis to the nonprofit after hours, on weekends, and during busy periods.

    Call Answering Services for Water Business

    • Business Consulting
    • Confidential
    • Feb. 2019 - Feb. 2020
    4.5
    Quality
    4.5
    Schedule
    4.5
    Cost
    4.0
    Willing to Refer
    4.5

    "They ensure the consistent, professional handling of emergency calls."

    Feb 8, 2020

    Gold Cross Answering Service served as additional support to better serve the customers of a water treatment business. They provided 24/7 service capabilities and emergency assistance outside of business hours.

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