What evidence can you share that demonstrates the impact of the engagement?
It’s been a good service, and they’ve done a fantastic job. Their team is growing and consistently updating their equipment to offer the services that we need. When requirements change, they’re quick to adapt to them. It’s been a good relationship.
How did Gold Cross Answering Service perform from a project management standpoint?
Our point of contact is quick to resolve any problems that we bring to her attention. If there’s a problem with protocol compliance, they do what needs to be done to address that issue. Then, they’re sure to loop in the members of the association to make sure everyone is on the same page.
What did you find most impressive about them?
They’ve done an excellent job of finding good help and talent for us. That can be difficult in this industry, but they’re staying on top of it. If they have a new hire that isn’t working out, they’re also quick to make adjustments.
Are there any areas they could improve?
Like any relationship, there were growing pains as we were initially adjusting to the system. However, they’ve been quick to solve all of our problems. While it can sometimes be challenging to get ahold of them immediately, they’re good at addressing our problems within 24 hours.
Do you have any advice for potential customers?
As long as you have clear protocols in place and communicate clearly, they’ll do what you need them to do. It shouldn’t be a problem working with them.