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Call Center for Excellence.

Since 1991 MAP Communications has been providing professional live telephone answering services 24/7/365. We know that no two businesses are alike and as such our remote virtual receptionists each go through a vigorous training process which enables them to handle even the most complex scenarios. MAP’s agents specialize in medical answering service, attorney answering service, finance, education, contractor service industries and much more.

 

Basic info

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  • Undisclosed
  • Undisclosed
  • 10 - 49
  • Founded 1991
Average Review Rating
4.2
Total Reviews
14
Average Referral Rating
4.0 /5
Most Common Project Size
Less than $10,000

Focus

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    Locations (1)

    41 - 49

    Highly Rated Similar Providers

    Overall Review Rating

    4.2
    • Quality

      0.4 /5
    • Schedule

      0.4 /5
    • Cost

      0.4 /5
    • Willing to Refer

      4.0 /5
    See all 14 Reviews
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    Call Center Support for Tax Services Provider

    • Call Center Services
    • Less than $10,000
    • Jan. - Feb. 2024
    0.5
    Quality
    0.5
    Schedule
    0.5
    Cost
    0.5
    Willing to Refer
    0.5

    "For the brief time I contracted with MAP Communications, I experienced dissatisfying results using their call-answering services."

    Apr 1, 2024

    MAP Communications provided call center support for a tax services provider. The team was responsible for answering customer queries and concerns.

    Customer Experience Assistance for Manufacturing Service

    • Call Center Services
    • $200,000 to $999,999
    • Apr. 2016 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They have flawless communication skills."

    Nov 2, 2017

    Finance Firm Loves Map Communications

    • Call Center Services
    • Less than $10,000
    5.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "The performance is better than expected and I’m very happy with their results."

    Jun 22, 2017

    24/7 Answering Service and Features

    • Call Center Services
    • Less than $10,000
    3.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    3.5

    "We chose MAP Communications because of their price and trial offer."

    Jun 22, 2017

    24/7 Service for Finance Firm

    • Call Center Services
    • $10,000 to $49,999
    4.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    3.5

    "Above average, receptionist is not necessary on a consecutive basis."

    Jun 22, 2017

    Average Performance Screening Calls

    • Call Center Services
    • Less than $10,000
    3.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    2.5

    "I like the volume of calls they are able to receive."

    Jun 22, 2017

    Significant Growth in Sales and Great Performance

    • Call Center Services
    • Less than $10,000
    5.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "It's easier to connect with customers in large numbers."

    Jun 21, 2017

    Live Virtual Receptionist for Real Estate Firm

    • Call Center Services
    • Less than $10,000
    4.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.5

    "The service has been well above average, customer support has been helpful and efficient."

    Jun 21, 2017

    MAP Communications Provides a Wonderful Service

    • Call Center Services
    • Less than $10,000
    5.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "We have received excellent service with them and have also received compliments from our clients regarding their answering service."

    Jun 21, 2017

    Live Answering for IT Company

    • Call Center Services
    • Less than $10,000
    4.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.0

    "We are happy with the service and it has met our needs."

    Jun 21, 2017

    Contact MAP Communications

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