Call Center Support for Tax Services Provider
- Call Center Services
- Less than $10,000
- Jan. - Feb. 2024
"For the brief time I contracted with MAP Communications, I experienced dissatisfying results using their call-answering services."
- Business services
- Atlanta, Georgia
- 1-10 Employees
- Online Review
- Verified
MAP Communications provided call center support for a tax services provider. The team was responsible for answering customer queries and concerns.
MAP Communications failed to fulfill the client’s requests for a refund. The client experienced customer call hang-ups, a lack of messages, and negative customer reviews. The team didn't provide any success metrics, and internal stakeholders were particularly disappointed in the service provider's delayed refunding.