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MAP Communications

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Call Center for Excellence.

Since 1991 MAP Communications has been providing professional live telephone answering services 24/7/365. We know that no two businesses are alike and as such our remote virtual receptionists each go through a vigorous training process which enables them to handle even the most complex scenarios. MAP’s agents specialize in medical answering service, attorney answering service, finance, education, contractor service industries and much more.

 

Basic info

Free trial

Pricing unavailable

  • Min project size
    Undisclosed
  • Hourly rate
    Undisclosed
  • Employees
    10 - 49
  • Locations
    Chesapeake, VA
  • Year founded
    Founded 1991

1 Locations

  • Chesapeake , VA

No have been added yet...

    Pricing Snapshot

    Min. project size Undisclosed
    Avg. hourly rate Undisclosed
    Rating for cost 0.4 /5

    What Clients Have Said

    MAP Communications offers competitive pricing, appealing to various client sizes. One client spends approximately $200,000 to $999,999 annually, while another highlighted budget-friendly options. However, some reviews suggest a desire for lower prices and dissatisfaction with service value.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    < $10,000 based on 14 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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    MAP Communications Review Insights

    Overall Review Rating

    4.2
    • Quality 0.4
    • Schedule 0.4
    • Cost 0.4
    • Willing to Refer 4.0

    Top Mentions

    Review Highlights

    • Improved Efficiency and Cost Savings

      Another client noted significant improvements in revenue and efficiency after hiring MAP Communications. They appreciated the time and cost savings, highlighting that the service saved them thousands of dollars.

    • Reliable and Timely Service

      MAP Communications received positive feedback for their quick responses and ability to meet deadlines, which contributed to a better customer experience for their clients.

    • Dissatisfying Call-Answering Services

      A tax services company reported poor results with MAP Communications' call-answering services, noting customer hang-ups and a lack of messages left. They were disappointed with the service quality and metrics provided.

    • Strong Communication Skills

      MAP Communications was praised for their flawless communication skills, which positively impacted their client's customer service and overall experience.

    MAP Communications Reviews

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    All Filters

    Call Center Support for Tax Services Provider

    • Call Center Services
    • Less than $10,000
    • Jan. - Feb. 2024
    0.5
    Quality
    0.5
    Schedule
    0.5
    Cost
    0.5
    Willing to Refer
    0.5

    "For the brief time I contracted with MAP Communications, I experienced dissatisfying results using their call-answering services."

    Principal, Tax Services Provider
    Anonymous
    • Business services
    • Atlanta, Georgia
    • 1-10 Employees
    • Online Review 
    • Verified

    MAP Communications provided call center support for a tax services provider. The team was responsible for answering customer queries and concerns.

    Customer Experience Assistance for Manufacturing Service

    • Call Center Services
    • $200,000 to $999,999
    • Apr. 2016 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They have flawless communication skills."

    Administrative Executive, Manufacturing Service
    Anonymous
    • Manufacturing
    • Lorain, Ohio
    • 51-200 Employees
    • Survey Response 

    Finance Firm Loves Map Communications

    • Call Center Services
    • Less than $10,000
    5.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "The performance is better than expected and I’m very happy with their results."

    Executive, IT
    Anonymous
    • Financial services
    • San Bernardino, California
    • 501-1,000 Employees
    • Survey Response 

    24/7 Answering Service and Features

    • Call Center Services
    • Less than $10,000
    3.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    3.5

    "We chose MAP Communications because of their price and trial offer."

    Manager, Administration
    Anonymous
    • Other Industry
    • Wayne, New Jersey
    • 51-200 Employees
    • Survey Response 

    24/7 Service for Finance Firm

    • Call Center Services
    • $10,000 to $49,999
    4.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    3.5

    "Above average, receptionist is not necessary on a consecutive basis."

    Vice President, Marketing
    Anonymous
    • Financial services
    • Maitland, Florida
    • 1,001-5,000 Employees
    • Survey Response 

    Average Performance Screening Calls

    • Call Center Services
    • Less than $10,000
    3.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    2.5

    "I like the volume of calls they are able to receive."

    Associate, Sales
    Anonymous
    • Consumer Products
    • Wilmington, North Carolina
    • 11-50 Employees
    • Survey Response 

    Significant Growth in Sales and Great Performance

    • Call Center Services
    • Less than $10,000
    5.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "It's easier to connect with customers in large numbers."

    Owner, IT
    Anonymous
    • Information technology
    • Columbia, Tennessee
    • 11-50 Employees
    • Survey Response 

    Live Virtual Receptionist for Real Estate Firm

    • Call Center Services
    • Less than $10,000
    4.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.5

    "The service has been well above average, customer support has been helpful and efficient."

    Manager, Administration
    Anonymous
    • Real estate
    • California, United States
    • 201-500 Employees
    • Survey Response 

    MAP Communications Provides a Wonderful Service

    • Call Center Services
    • Less than $10,000
    5.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "We have received excellent service with them and have also received compliments from our clients regarding their answering service."

    Director, IT
    Anonymous
    • Healthcare
    • Coventry, Connecticut
    • 5,001-10,000 Employees
    • Survey Response 

    Live Answering for IT Company

    • Call Center Services
    • Less than $10,000
    4.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.0

    "We are happy with the service and it has met our needs."

    Senior Manager, Human Resources
    Anonymous
    • Information technology
    • Sarasota, Florida
    • 11-50 Employees
    • Survey Response 

    Locations (1)

    41 - 49

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