LiveSalesman

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Iota Technology

Describe what your company does in a single sentence.

My company deals in all kinds of household items.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LiveSalesman to accomplish?

• For my Household items website Development

SOLUTION

How did you find LiveSalesman?

• Online Search
• Referral
• Clutch Site
• Other

Why did you select LiveSalesman over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from LiveSalesman were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Need my household items website done in 6 month time frame.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They Delievred my household items website in 6 month time frame as agreed..

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very Nice and co-oprative

What was your primary form of communication with LiveSalesman?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They delivered in a timely manner.

Are there any areas for improvement or something LiveSalesman could have done differently?

Nothing

BACKGROUND

Please describe your company and position.

I am the Manager of Liveinnovation Media

Describe what your company does in a single sentence.

Digital Marketing, SEO ,PPC , social media marketing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LiveSalesman to accomplish?

• website development

SOLUTION

How did you find LiveSalesman?

Online Search

Why did you select LiveSalesman over others?

High ratings

How many teammates from LiveSalesman were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Website development and app development

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I need the whole website should be done in 3 month of time frame

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they deliver the items on time, and I highly recommend them.

What was your primary form of communication with LiveSalesman?

In-Person Meeting

What did you find most impressive or unique about this company?

LiveSalesman thrives on inclusivity, fostering a culture where everyone is respected and valued. This supportive environment enhances creativity and enables us to bring diverse ideas to the table.

Are there any areas for improvement or something LiveSalesman could have done differently?

Nothing

BACKGROUND

Please describe your company and position.

I am the Digital Marketing of Netsmartz

Describe what your company does in a single sentence.

We excel in providing advanced IT solutions tailored to the changing needs of organizations. Our team of specialists provides a wide range of services, including software development, IT consulting, and cybersecurity, with a focus on innovation and dependability. We are devoted to assisting our clients in improving their IT infrastructure and achieving their strategic objectives.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LiveSalesman to accomplish?

As an IT company, we collaborated with LiveSalesman to achieve numerous essential goals. Our primary goal was to improve customer service by delivering timely and effective assistance through a variety of channels. We also wanted to improve our sales effectiveness by using their experience in addressing technical inquiries and pushing our IT solutions. Furthermore, we focused on optimizing our processes by shortening reaction times and increasing overall productivity.

SOLUTION

How did you find LiveSalesman?

Referral

Why did you select LiveSalesman over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from LiveSalesman were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Livesalesman provided various critical services for our IT company, significantly improving our operations. They provided 24/7 customer assistance, ensuring that technical inquiries were handled quickly and effectively. Their staff successfully coordinated sales calls and pushed our IT products, resulting in higher income. 

Livesalesman also helped us improve our processes by cutting response times and increasing overall efficiency. Furthermore, they provided detailed performance statistics and analytics, providing vital insights for future improvements.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from our collaboration with Livesalesman demonstrate substantial progress and success for our IT company. We saw a significant rise in customer satisfaction scores, indicating improved support quality. Response times were markedly reduced, leading to faster resolution of technical issues. Effective promotion of our IT solutions resulted in increased sales conversions and higher revenue.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

yes, they always delivered all the tasks on time.

What was your primary form of communication with LiveSalesman?

In-Person Meeting

What did you find most impressive or unique about this company?

They provide 24/7 customer assistance, ensuring that technical inquiries are handled quickly and effectively.

Are there any areas for improvement or something LiveSalesman could have done differently?

Although our experience with Livesalesman has been generally favorable, there are several areas for improvement. Offering more specialized training on our IT products and services could better prepare agents to handle complicated technical concerns. In addition to it, improving proactive outreach, such as following up on unsolved issues or giving additional assistance during important periods, could increase customer engagement and satisfaction.

UPDATED REVIEW

This review was published on Aug 14, 2024.

Sahil Preet
Manager, Netsmartz
Information technology
Noida, India
51-200 Employees
Sep 2024 - Ongoing
Less than $10,000
Not verified

Project summary
LiveSalesman provides customer service outsourcing services for an IT company. The team also conducts customer outreach to ensure retention.

Feedback summary
LiveSalesman's efforts have improved the client's customer satisfaction ratings and first-call resolution rates and reduced average call handling time. The team offers consistent support and valuable insights and communicates primarily via in-person meetings, resulting in a positive engagement.

BACKGROUND

Please describe your company and position.

I am the Manager of Netsmartz

Describe what your company does in a single sentence.

We are a leading IT company that is at the forefront of technological innovation, delivering the best solutions to drive digital transformation for businesses. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LiveSalesman to accomplish?

• IT

SOLUTION

How did you find LiveSalesman?

Online Search

Why did you select LiveSalesman over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

Livesalesman offered a wide range of services that benefited our organization. The experts conducted proactive outreach to ensure customer retention and upselling, enhancing client satisfaction and loyalty for us. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

About the measurable outcomes, Livesalesman helped us improve our customer satisfaction ratings and first-call resolution rate. The firm also helped reduce the average call handling time, enabling us to serve more clients without compromising quality. Their consistent support led to an increase in customer satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The useful insights of the firm helped us drive overall business growth. 

What was your primary form of communication with LiveSalesman?

In-Person Meeting

What did you find most impressive or unique about this company?

By hiring LiveSalesman, our business has witnessed improved customer experience. 

Are there any areas for improvement or something LiveSalesman could have done differently?

While working with Livesalesman has been highly successful, various areas for improvement could help enhance results. Using Livesalesman to create a more dynamic feedback loop could aid in the constant refinement of plans, allowing us to better handle evolving client needs and respond to market changes.

STAR RATINGS:
Overall rating: 5   
Quality: 5   
Cost: 5   
Schedule: 5   
Willing to refer: 5

BACKGROUND

Please describe your company and position.

I am the consultant of Heaven Sent

Describe what your company does in a single sentence.

As a renowned insurance company, we provide tailored insurance solutions that meet your requirements. Our seasoned professionals offer a wide range of products, including life, health, and property insurance, with a focus on customized service and expert guidance. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LiveSalesman to accomplish?

As an insurance company, we hired LiveSalesman to achieve several key goals. Our primary goal was to improve customer support by providing timely and exact assistance across different contact channels. We also intended to improve our sales performance by leveraging their expertise in upselling and cross-selling insurance products.

Furthermore, we focused on streamlining our procedures to cut reaction times and improve overall efficiency.

SOLUTION

How did you find LiveSalesman?

Referral

Why did you select LiveSalesman over others?

• High ratings
• Good value for cost

How many teammates from LiveSalesman were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Livesalesman supplied various key services that significantly benefited our company. The experts provided round-the-clock customer service across numerous channels, providing timely and accurate responses to customer inquiries.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable results of our project with them demonstrate significant improvement and success for our company. We saw a significant improvement in customer satisfaction levels, indicating higher assistance quality and responsiveness. 

Average response times were significantly lowered, allowing for faster handling of customer inquiries and claims. Furthermore, effective upselling and cross-selling methods resulted in higher sales conversions, which increased overall revenue.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their staff proved skill in handling sales calls and promoting insurance products through effective upselling and cross-selling tactics. Furthermore, Livesalesman swiftly handled claims processing and policy changes, streamlining our operations and increasing overall efficiency. Furthermore, Livesalesman swiftly handled claims processing and policy changes, streamlining our operations and increasing overall efficiency.

What was your primary form of communication with LiveSalesman?

Virtual Meeting

Are there any areas for improvement or something LiveSalesman could have done differently?

Although our experience with Livesalesman has been generally positive, there are several areas for improvement. Enhancing proactive outreach, such as following up with clients who have recently made claims or providing individualized policy evaluations, may increase customer engagement and retention. Furthermore, tighter interaction with our internal systems could improve process efficiency and data accuracy. Addressing these issues could increase the value Livesalesman brings to our firm.

BACKGROUND

Please describe your company and position.

I am the Manger of Sebiz

Describe what your company does in a single sentence.

delivering the best solutions to drive digital transformation for businesses. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LiveSalesman to accomplish?

We hired Livesalesman to successfully achieve various goals that have boosted our customer service and operational efficiency.

SOLUTION

How did you find LiveSalesman?

Clutch Site

Why did you select LiveSalesman over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

About the technical support, Livesalesman assisted our customers with complex technical problems. By delivering these key services, the experts helped us maintain our customer satisfaction levels. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The engagement with LiveSalesman has yielded significant measurable outcomes, demonstrating clear progress.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

area for improvement could be the regular training and development of the agents at Livesalesman to enhance the quality of customer interactions.

What was your primary form of communication with LiveSalesman?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

he agents use advanced tools and processes to optimize customer service operations. If you need a call center company that understands your needs and provides measurable results, give it a shot!

Are there any areas for improvement or something LiveSalesman could have done differently?

 Livesalesman to create a more dynamic feedback loop could aid in the constant refinement of plans, allowing us to better handle evolving client needs and respond to market changes.

BACKGROUND

Please describe your company and position.

I am the Legal of London & London Abogados

Describe what your company does in a single sentence.

We are a leading telecommunications company offering various communication services to keep our customers connected. Our company does more than provide communication solutions; we also set the groundwork for a seamlessly connected future.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LiveSalesman to accomplish?

• Outsourced Multilingual Sales

SOLUTION

How did you find LiveSalesman?

Online Search

Why did you select LiveSalesman over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

The agents at Livesalesman provided us with around-the-clock assistance for technical issues, billing queries, and troubleshooting, ensuring quick resolution. Additionally, they handled the order processing and account management, ensuring accurate processing. About the technical support, Livesalesman assisted our customers with complex technical problems. By delivering these key services, the experts helped us maintain our customer satisfaction levels. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

 Hiring Livesalesman yielded significant measurable outcomes, demonstrating clear progress. The outcomes included a boost in customer satisfaction, resulting in an improvement in first-call resolution rates. Moreover, its data-driven insights enabled us to refine our service offerings, contributing to an increase in customer acquisition. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Working at Livesalesman has transformed my career. The collaborative atmosphere and focus on professional development has empowered me to embrace challenges and achieve success. The management team is highly supportive, and there are numerous opportunities for skill enhancement and career progression.

What was your primary form of communication with LiveSalesman?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Working with Livesalesman has transformed my career. The collaborative atmosphere and focus on professional development has empowered me to embrace challenges and achieve success. The management team is highly supportive, and there are numerous opportunities for skill enhancement and career progression.

Are there any areas for improvement or something LiveSalesman could have done differently?

About the areas for improvement, a more solid loop between Livesalesman and our firm could be established to ensure adjustments to processes based on customer needs and market trends. Another area for improvement could be the regular training and development of the agents at Livesalesman to enhance the quality of customer interactions.

BACKGROUND

Please describe your company and position.

I am the Owner of Release Well-Being Center

Describe what your company does in a single sentence.

Holistic Well-Being Center 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LiveSalesman to accomplish?

• Handle phone inquiries
• schedule, cancel and refund appointments as needed

SOLUTION

How did you find LiveSalesman?

Online Search

Why did you select LiveSalesman over others?

Knowledge of our systems

How many teammates from LiveSalesman were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Answer incoming phone inquires, schedule, cancel and refund appointments as needed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We were able to offload managment of scheduling and allow our concierge team to focus on guest servcies. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

This is ongoing work so timeliness is not applicable. We communicate updates and issues with LSM through email and phone calls and they respond to our needs in a timely manner. 

What was your primary form of communication with LiveSalesman?

Email or Messaging App

What did you find most impressive or unique about this company?

They are quick to learn and responsive to our needs.

Are there any areas for improvement or something LiveSalesman could have done differently?

Some reps are better than others but in most cases the problem employees were replaced.