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Your Staff. Your Office. Your Success.

4.5
26 reviews

Intelligent Office provides customized business solutions, reception services and prestigious offices and conference space to hundreds of local, national and international businesses. Our staff can schedule meetings, route calls off-site and/or to mobile phones, receive faxes or provide general information about your company.

 
Undisclosed
 
Undisclosed
 
250 - 999
 Founded
2010
Show all +
Denver,
headquarters
other locations
  • Washington, DC
    United States
  • Canada
  • United Kingdom

Portfolio

Key clients: 

Oddyssey Health Services, Skillstat, Era 303 Services

Intelligent Office Image

Intelligent Office

Reviews

4.5
26 reviews
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Intelligent Office Has Been Above Average in Performance

"They have been above average in performance, but my company is always looking for better alternatives and value."

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3.5

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
3.5
The Project
 
$10,000 to $49,999
The Reviewer
 
1,001 - 5,000 Employees
 
Jacksonville, FL
Executive, IT
 
Verified
The Review

Recommendations:

Provide a thorough investigation and research before you decide to purchase any service.

Experience:

They Intelligent Office seemed to have the best price per value offered at the time. We use the 24/7 call reception and they have proven to have a nice support staff. They have been above average in performance, but my company is always looking for better alternatives and value.

Pros:

Their staffing and industry knowledge.

Cons:

Their prices and fees.

Inbound Services for Manufacturing Company

"Intelligent Office is very good at finding ways to meet your needs in a pinch."

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4.0

Quality: 
4.0
Schedule: 
4.0
Cost: 
3.0
Willing to refer: 
4.0
The Project
 
$200,000 to $999,999
 
Mar. 2016
The Reviewer
 
201-500 Employees
 
Allison Park, Pennsylvania
IT Director, Manufacturing Company
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your company use Business Process Outsourcing services? Did you use to handle these needs in-house?

We believe that using inbound services is key to our company's success. Its single point contact and specialized expertise is not only critical to our customer service department but also makes our consumers appreciate the convenience.

What is the volume of inbound calls your company was handling per day?

70 per day.

What were your company’s goals for the partnership with this service provider?

Our company takes pride in knowing that we have the best customer and client experience when in contact with any part of our company.

SOLUTION

What does this service provider provide for you on a normal basis?

Our company takes advantage of many services that Intelligent Office offers. Telephone answering, virtual office, and office space are all part of our arrangement.

Could you describe this service provider's pricing structure and how they bill you?

We have an exclusive ongoing pricing structure that has a monthly fluctuating usage fee.

How did you find and select this service provider?

We had some recommendations from several other users who had experience with Intelligent Office.

RESULTS & FEEDBACK

Please assess this service provider's quality of work.

Intelligent Office is very good at response time, as well as correctly finding ways to meet your needs in a pinch.

How much time and money do you estimate that this service provider saves you each month?

I have not yet had a chance to evaluate the savings, but I would say that if we didn't save a penny, it would still be worth the price.

What do you think are the strengths of this service provider?

They are quick and efficient.​​​​​​​

Where do you think this service provider can improve?

They are great the way they are.​​​​​​​

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 3.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

Consistent Level of Service Offered

"It provides a constant level of quality at an affordable price."

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5.0

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
5.0
The Project
 
Less than $10,000
The Reviewer
 
201 - 500 Employees
 
Wesley Chapel, FL
Senior Manager, Other
 
Verified
The Review

Recommendations:

Do it, its easy and well worth the cost, Great ROI.

Experience:

We needed a consistent level of service and quality. We use phone handling and routing. It provides a constant level of quality at an affordable price.

Pros:

 

Cons:

Nothing, really.

Asset to the Functionality of Our Company

"Intelligent Office has performed very well and has been an asset to the functionality of our company."

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5.0

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
5.0
The Project
 
Less than $10,000
The Reviewer
 
501 - 1,000 Employees
 
Bronx, NY
Director, Business Development
 
Verified
The Review

Recommendations:

A good and reliable service. Good customer service. A good value.

Experience:

We needed a system to handle incoming calls, to be able to direct callers to the correct department or person. We chose Intelligent Office because of their easy access to messages and returning calls in a timely manner. They are able to record the messages of callers and give callers additional options if they would like to be redirected. Some features we use include all answering services, redirecting, callback, recorded messages, and retrieving messages. Intelligent Office has performed very well and has been an asset to the functionality of our company.

Pros:

Ease of use, clear directives, and cost value.

Cons:

Nothing at this time.

Intelligent Office Performs Well

"Intelligent Office has performed well and we do not need to pay receptionists for overtime."

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3.5

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
4.0
The Project
 
Less than $10,000
The Reviewer
 
51 - 200 Employees
 
Escondido, CA
President, Legal
 
Verified
The Review

Recommendations:

I would recommend they use it.

Experience:

Our receptionists were at the office for too long so we got an answering service. We use all of the features. Intelligent Office has performed well and we do not need to pay receptionists for overtime.

Pros:

It doesn't have many problems compared to others like it.

Cons:

Nothing.

Innovative Service Saves Time for Important Tasks

"This innovative service saves us time for other important tasks in the company."

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5.0

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
5.0
The Project
 
Less than $10,000
The Reviewer
 
5,001 - 10,000 Employees
 
Manassas, VA
Director, Administration
 
Verified
The Review

Recommendations:

I guarantee you will not regret it.

Experience:

My company chose Intelligent Office. We chose them because of their customer care, 24/7 availability and full automated answering service. This innovative service saves us time for other important tasks in the company. We use their fully automated features, which gives us time for other important tasks in the company.

Pros:

The product lasts a long time without maintenance, the product does not need a lot of attention because it is all automatic and it's economic both with money and with time is a plus.

Cons:

I like everything.

Intelligent Office Saves Hundreds of Labor Hours

"It has saved us hundreds of labor hours."

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5.0

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
5.0
The Project
 
Less than $10,000
The Reviewer
 
11 - 50 Employees
 
Phillipsburg, NJ
Owner, Administration
 
Verified
The Review

Recommendations:

Go for it. The only thing you have to lose is Sally and her salary.

Experience:

It made more financial sense to our company to use a service rather than having a paid employee answering mundane questions from customers. We use them for FAQ’s, basic trouble shooting, and account inquiries. It has saved us hundreds of labor hours.

Pros:

It doesnt sleep, eat or take vacations.

Cons:

Nothing at all.

Avoid Automated Robot Calls

"The service works exceptionally well."

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4.5

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
5.0
The Project
 
Less than $10,000
The Reviewer
 
1-10 Employees
 
Bloomfield, CT
Vice President, Administration
 
Verified
The Review

Recommendations:

Seeing that I have only had experience with their call answering service, I could only recommend this service to friends. It is an exceptional option for those offices with high call volumes and/or minimum staffing.

Experience:

Reasonable pricing, easy set up, and quick response times. I am the only person in my office and answering calls during the day takes up a lot of my time. I have more important and typically more pressing things to handle than answering phone calls. My company uses just phone answering. The service works exceptionally well. Their service has freed up my time to process paperwork, run payroll, organize budgets, get jobs processed and keep better tabs on their progress through the shop.

Pros:

Freeing up my time and avoiding those annoying automated robot calls and the sales/solicitation calls that both perturb and frustrate me.

Cons:

I am not sure what could be improved upon. I do not think there is another service that they can provide to help me "ease" my work load.

Intelligent Office Performed Very Well

"They’re more organized and it allows better time, and communication increased productivity."

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5.0

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
The Reviewer
 
10,000+ Employees
 
Burbank, IL
Senior Manager, Human Resources
 
Verified
The Review

Recommendations:

It works reliable and functional.

Experience:

Intelligent Office provides faster responses, high volume calls, and professionalism. Our company uses the answering service, virtual assistant, phone routing, online chat, outbound calls and social media options. They [Intelligent Office] performed very well. They’re more organized and it allows better time, and communication increased productivity.

Pros:

Efficiency. Frees management to take care of more essential business.

Cons:

There have been some technical difficulties.

Improvements Across this Organization

"Overall, we have seen improvements across the organization."

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4.5

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
5.0
The Project
 
Less than $10,000
The Reviewer
 
501 - 1,000 Employees
 
South Lake Tahoe, CA
President, Other
 
Verified
The Review

Recommendations:

Yes, is excellent.

Experience:

Intelligent Office’s technical issues were solved easily. Overall, we have seen improvements across the organization.

Pros:

Everything. It is excellent!

Cons:

Nothing.