What evidence can you share that demonstrates the impact of the engagement?
I don’t have any metrics, but the phone is my life line. I'm able to screen calls with some regularity thanks to their service. I haven't had any hiccups or problems. I tell my regular customers that I have 24-hour answering service. They know to leave a message, and I'll get back to them. For new clients, I think it's a good experience and gives them a professional first impression of my business.
How did PATLive perform from a project management standpoint?
Right now I'm just assuming they're doing what needs to be done. I haven’t done my due diligence of test calls to make sure they answer the phone properly. However, it was a relatively easy process to make changes to the script when needed.
If there's a campaign going on, I'd definitely like them to screen for that specific campaign. It’s probably just a conversation I need to have with them to ask them to be extra attentive on calls during the campaign. I’ve just never had that conversation.
What did you find most impressive about them?
They're awesome for someone like me that’s running a one-person operation. I need a frontend, and they can basically replicate that service. They take some of the heat off me, which is good. It's really helped me a lot.
Are there any areas they could improve?
They’re expensive, but I can't complain because they definitely solved a problem I had. I know that you get what you pay for. It's been working well, and every interaction with them is pleasant. It's been running smoothly, and they're doing exactly what I need.
Do you have any advice for potential customers?
Make sure your script is tight. Their team is good, but you always want to double check those things.