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Calibrus is an onshore Customer Management Contact Center provider specializing in customer management solutions and back office support, including Third party verification (TPV), Customer authentication, QA call monitoring, Customer service and support, Surveys and post sales assessments, Outreach programs – welcome calls, billing explanations, satisfaction checkups, contract anniversary, etc., and Hosted call recording – claims recording and voice signature.
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the project
Customer Verification Services for Mid-sized Business
"They provide the growth I need for my company."
the reviewer
the review
Why does your company require outbound services? Did you use to handle these needs in-house?
We use this service to increase direct contact with the customer, and that helps improve the quality of service.
What is the volume of outbound calls your company was handling per day?
We receive approximately 40 calls a day.
What were your company’s goals for the partnership with this service provider?
Our goal was to improve our service, based on the control of our clients' requests, in order to give a more efficient response.
What do they provide for you on a normal basis?
They provide the growth I need for my company.
Could you describe their pricing structure and how they bill you?
They offer different options of prices and forms of payment like cash or transfer check. They have prices ranging from $500 to $1000 per month.
How did you find and select your them?
I found them by looking on the internet and references from friends and other companies. I noticed that they had good service options and decided to hire them.
Please assess their quality of work.
I think their service is of good quality. The calls are well received and there are no complications. Calls are answered in a friendly way and a quick solution is given to the public's concern.
How much time and money do you estimate that they save you each month?
They save me about $2,000 a month.
Based on your experience, what takeaways can you share about working with them?
They work in an easy, safe, and efficient way, and they deliver quality work.
What do you think are their strengths?
Their strengths are the good communication and attention that the workers have with the clients.
Where do you think they can improve?
I would like calls to companies to be entered faster; sometimes they wait a bit for the answer. Everything else is perfect.