Name: Patient Connect
Address: 1541 Alta Drive, Fullerton, United States, PA, 18052, US
Telephone: 800-600-1415
Price range: $25 - $49
Rating: 5.0

Every Call Answered. Every Patient Scheduled.

Patient Connect is a HIPAA-certified patient scheduling service that helps medical and dental practices eliminate missed calls, reduce hold times, and book more patient appointments, all while relieving front desk pressure.

Min project size

$5,000+

Hourly rate

$25 - $49 / hr

Employees

50 - 249

Locations

Fullerton, PA

Year founded

Founded 1998

Pricing Snapshot

Min. project size $5,000+

Avg. hourly rate $25 - $49 /hr

Rating for cost 5 /5

Most Common Project Size

< $10,000 based on 1 review

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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Overall Review Rating

5.0

Quality

5.0 /5
Schedule

5.0 /5
Cost

5.0 /5
Willing to Refer

5.0 /5

See all 1 Reviews

Patient Connect Reviews

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Call Center Services Customer Service Outsourcing
Less than $10,000
Dec. 2024 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They are super fast in communication and support."

Apr 21, 2025

Head of Digital, Software Pro Digital

Hamid Mahmood

Advertising & marketing
New York City, New York
51-200 Employees
Online Review
Verified

Patient Connect provides call center services for a digital marketing agency. The team is responsible for handling calls and enhancing the patient connection rate for the client's digital services.

Thanks to Patient Connect's efforts, the client has received positive feedback from their customers. The team has been communicative and supportive throughout the engagement. Moreover, Patient Connect's professionalism, knowledge, and speed have been the highlights of the engagement.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Head Of Digital of Software Pro Digital

Describe what your company does in a single sentence.

Local Digital Marketing & Customer Support In Healthcare

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Patient Connect to accomplish?

Call Center For Our Clients
Customer Support For Healthcare
Medical Clinics Scheduling Services

SOLUTION

How did you find Patient Connect?

Referral

Why did you select Patient Connect over others?

Close to my geographic location
Great culture fit
Good value for cost
Referred to me
Company values aligned

How many teammates from Patient Connect were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed Patient Connect to help us support digital transformation of healthcare sectors we do and hire them as a part of service where Patient Connect had to take care of EHR scheduling software remotely for our customers. They had to handle all calls within time and enhance the patient connection rate for improved revenue of digital services we provide to land those calls.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our customers are satisfied with the service so far and confident in continue using the services where they don't have to miss any calls now since the operations are outsourced and revenues are saved. Missed calls rates are almost none now.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they are super fast in communication and support.

What was your primary form of communication with Patient Connect?

In-Person Meeting
Virtual Meeting

What did you find most impressive or unique about this company?

Fast support. Local american representatives. Professional and knowledgable.

Are there any areas for improvement or something Patient Connect could have done differently?

Can't think of anything.

RATINGS

5.0

Showing 1-1 of 1 Reviews

Locations (1)

1541 Alta Drive Fullerton, PA, United States 18052

201 - 250

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Patient Connect

Every Call Answered. Every Patient Scheduled.

Pricing Snapshot

Most Common Project Size

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BACKGROUND

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Locations (1)

Patient Connect

Every Call Answered. Every Patient Scheduled.

1 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

Most Common Project Size

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Patient Connect Reviews

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BACKGROUND

OPPORTUNITY / CHALLENGE

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Location

Locations (1)

Contact

Connections