Solutions. Trust. Dependability.

Professionalism plays an integral part in providing superior customer care. Your customer and prospects will feel comfortable choosing and staying with your business. One phone call is all it takes to make your customers satisfied that a competent, helpful person provided the assistance they needed. Our talented staff adapt to the needs of your business and clients.

People

Your customers will receive a real treat – an actual caring human being answering their phone call and addressing their concerns. They will be greeted quickly in a friendly and professional manner.

Specialization

Different businesses require different attention and different training to deliver superior client care. For over 65 years, we’ve been delivering those different solutions to thousands of businesses.

Technology

State of the art systems provide you with stable and reliable call service 24 hours a day, 7 days a week. All calls are also recorded to ensure you know exactly what was said.

Experience

Superior service is what you expect and get with AnswerCalifornia. Professionalism, Quality, and Technology are the cornerstones of answering service that only years of experience can provide. Our team has been proudly delivering these answering services for over 25 years.

 
$1,000+
 
< $25 / hr
 
10 - 49
 
Undisclosed
? These data points are estimates provided by the Clutch team. Each data point can change at any time and is subject to the company’s discretion once they claim ownership over their Clutch profile.
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El Cajon, CA
headquarters
  • 183 Rea Ave,
    El Cajon, CA 92020
    United States

Focus

? These focus breakdowns are estimates provided by the Clutch team. Service line and focus breakdowns can change at any time and are subject to the company’s discretion once they claim ownership over their Clutch profile.
Service lines
  • Voice Services
Industry focus
  • Business services
  • Financial services
  • Health Care & Medical
Voice/Call Center Services

Reviews

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Automatic Answering Services for IT Company

"They get responses easily."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
Aug. 2007 - Ongoing
The Reviewer
 
201-500 Employees
 
Edison, New Jersey
IT Manager, Information Technology Company
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your company use Business Process Outsourcing services? Did you use to handle these needs in-house?

We want to offer the best customer service.

What is the volume of inbound calls your company was handling per day?

80 calls per day.

What were your company’s goals for the partnership with this service provider?

We neede calling services at a cheaper cost.

SOLUTION

What does this service provider provide for you on a normal basis?

They provide automatic answer services.

How did you find and select this service provider?

We had used them for a previous engagement.

RESULTS & FEEDBACK

Please assess this service provider's quality of work.

They get responses quickly and easily.

How much time and money do you estimate that this service provider saves you each month?

$300 per month.

Based on your experience, what takeaways can you share about working with this service provider?

We make sure all our calls are automatically directed.

What do you think are the strengths of this service provider?

They get responses easily and with a strong signal.

Where do you think this service provider can improve?

There is nothing they need to improve.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
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