Wing Assistant

BACKGROUND

Please describe your company and your position there.

I'm the CEO and Founder of Luminary Leaders - Podcast/Radio Host on multiple platforms, Co-Director for the National Veterans Chamber of Commerce

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Wing Assistant?

Multiple capacities of research, preparing spreadsheets for business development, graphic design work, outbound emails & follow-up, appointment scheduling, Client services, LinkedIn inbox management, website maintenance, and updates, email templates for outbound sales, CRM operations and much more.

SOLUTION

How did you select this agency and what were the deciding factors?

We hired Wing after a referral from a colleague and it was a quick decision to hire Wing based on their onboarding process, client care, efficiency, and ability to meet & exceed our expectations.

Describe the project in detail and walk through the stages of the project.

Multiple projects daily - from concept to implementation, execution to completion.

Describe the recruitment process in detail.

They arranged for a Zoom meeting for us to meet the Supervisor who would intake our company information & our expectations. We had a new VA within the same week of hiring Wing Assistant who matched our needs and since that time, we have enjoyed the Dashboard and ability to assign tasks effortlessly - daily and since our VA knows our brand and culture, projects are completed timely and with little direction.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Many to share, improved website design, new template emails for each client, Holiday graphics completed for the year to share on social media, LinkedIn outreach with 50+ appointments already completed for business development.

How effective was the workflow between your team and theirs?

10+ ease of workflow and outcome

What did you find most impressive or unique about this company?

Senior management is hands-on and all levels of Wing supervisors are kind, caring, and willing to help & support.

Are there any areas for improvement or something they could have done differently?

None that I can share. I love working with Wing and plan to have a long-term working relationship.

BACKGROUND

Please describe your company and your position there.

I am the VP of a company that provides advance programmatic job advertising solutions for high volume high velocity hiring needs.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Wing Assistant?

Our company is constantly looking for new venues of finding candidates to achieve a true omnichannel approach to recruitment. Hiring Wing Assistant has opened the door to expanding our proprietary network.

SOLUTION

How did you select this firm and what were the deciding factors?

We selected this firm based on reviews and price! They are easy to work with and very helpful along the way.

Describe the project in detail and walk through their service package.

They work through a plethora of candidates and are able to match them to a job that suits them best while ensuring top notch quality for our clients.

How many resources from the vendor's team worked with you, and what were their positions?

We have an account rep Lynn who has been a pleasure to work with as well as 4 Assistants I communicate with on a Daily basis. The team comes with ideas and feedback that are very beneficial for the success of our Company.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

We were able to optimize performance based on certain recommendations from the Wing Assistants on sourcing our candidates.

How effective was the workflow between your team and theirs?

Seamless workflow. We communicated through Discord and are able to set up meetings as well.

What did you find most impressive or unique about this company?

Wing Assistant cares about the success of our company. Very helpful and cooperative.

Are there any areas for improvement or something they could have done differently?

No - we are expaning Wing Assistants into different departments of our Company to discover how else they can help us hit our goals in 2023.

BACKGROUND

Please describe your company and your position there.

I'm the president of a biotechnology innovation company in the paint and coatings industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Wing Assistant?

We needed help with handling emails, making appointments, zoom appointments, research, and calendaring.

SOLUTION

How did you select this agency and what were the deciding factors?

we found them online. i spoke with Roland and i liked the idea of utilizing trained staff abroad in a very surgical way to take care of tasks which dont require being physically present.

Describe the project in detail and walk through the stages of the project.

1. we had one wing assistant that helped organize a large amount of research and technical data into a mind map.
2. we have a wing assistant now that performs research, calendaring, and other tasks as directed on a 20-hour/week basis.
3. another task was to cull through and organize thousands of emails and pull out all the non-business-related emails and where applicable, to cancel email blasts

Describe the recruitment process in detail.

each time we have hired Wing, which is 3 times so far, they have appointed not only a wing representative, but also a wing manager along with the employee.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

We were able to get a very large amount of data sorted and organized to be efficient for us to access. this was a very good outcome.

How effective was the workflow between your team and theirs?

there have been some fits and starts just like any employment relationship, but the Wing team has always been very generous with their support and assistance, and if something wasnt how we wanted, they were anxious and prepared to make it right.

What did you find most impressive or unique about this company?

The quality of their virtual assistants and their work has been overall impressive.

Are there any areas for improvement or something they could have done differently?

for our purposes, there could be more focus on document editing (Word, etc.) and simple document drafting, such as business cards, and email formatting.

BACKGROUND

Please describe your company and your position there.

Dispatch Goods is a reverse logistics on a mission to make packaging reuse easy and delightful. We help restaurants and direct to customer companies serve their food in reusable containers, as well as reuse the thermal bags, insulated boxes or freezer packs they send their food with. I work in the operation team. I design the processes and systems that make this closed-loop procurement possible.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Wing Assistant?

We are still early stage and have limited resources to build our tech. We needed help with data capture from the items we process every day.

SOLUTION

How did you select this firm and what were the deciding factors?

They are alumni of Skydeck and understand the needs of early stage companies, including the price sensitivity,

Describe the project in detail and walk through their service package.

The Wing is responsible for a varied array of data logging and processing tasks such as:

• logging in our inventory system data that flows through a Slack channel
• use the data from our back end to issue return labels

How many resources from the vendor's team worked with you, and what were their positions?

We have been working with a remote team of 4, including a team lead and 3 operators.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Working with the Wing has been allowing us to focus our time on strategic tasks instead of data entry. It's been saving us a lot of valuable time and giving us a lot of brainspace knowing this task was running by itself and always completed timely.

How effective was the workflow between your team and theirs?

We had video calls at the start of each new stream to make sure the team was fully briefed and had the opportunity to ask questions. The we used Slack on a day to day basis for questions and troubleshooting. It's been very smooth and efficient,.

What did you find most impressive or unique about this company?

They've are very adaptable and have a great attention to details. They always reach out in doubt to avoid any error or misunderstanding. It's been a very reliable and trustworthy service that became a fundamental part of our workflow.

Are there any areas for improvement or something they could have done differently?

The admin portal could be clearer. It's been hard to check our billing online.

BACKGROUND

Introduce your business and what you do there.

I’m an associate brand lead at Scale Media, a marketing and advertising company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Wing Assistant?

We needed help managing our online social media community.

SOLUTION

What was the scope of their involvement?

Wing Assistant provides daily community management across all major social media platforms, including escalations. The team reviews comments and messages, moderates, responds, and handles escalations.

What is the team composition?

We work with one teammate from Wing Assistant.

How did you come to work with Wing Assistant?

Someone referred Wing Assistant to me. I chose them because they had high ratings, and their pricing fit our budget.

What is the status of this engagement?

We started working with them in March 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Wing Assistant has made a noticeable difference. My virtual assistant has helped monitor and respond to comments and messages, keep conversations organized, and ensure our audience feels acknowledged and supported in a timely way. We’ve seen a consistent ability to clear our inbox and incoming messages. Overall, the impact on our community engagement and efficiency has been extremely positive. People are happy to be responded to in a timely manner.

How did Wing Assistant perform from a project management standpoint?

We communicate via email and messaging apps.

What did you find most impressive about them?

Wing Assistant’s ability to find such a great candidate who fit our needs so seamlessly is impressive.

Are there any areas they could improve?

No, I’m very pleased with their services.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Mathnasi, an education company. We provide personalized math tutoring for children from pre-K through high school using a proprietary teaching method to build confidence, understanding, and a lifelong love of math at over 1,000 learning centers worldwide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wing Assistant to accomplish for your education business?

We needed help with outreach to customers, marketing, and data.

SOLUTION

What was the scope of their involvement?

Wing Assistant helps us call, email, and text leads about different promotions we have going on. The team also creates promotional materials for holiday promotions, including emails and flyers.

What is the team composition?

We work with one teammate from Wing Assistant.

How did you come to work with Wing Assistant?

We found them through an online search. We chose them because they had high ratings, and their pricing fit our budget.

What is the status of this engagement?

We started working together in November 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Although we don’t track any specific metrics, Wing Assistant’s work has positively impacted our outreach and marketing efforts.

How did Wing Assistant perform from a project management standpoint?

They deliver on time. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

It’s impressive how easy it is to work with Wing Assistant.

Are there any areas they could improve?

No, they’re great.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Honey Nation Inc., a consulting company that resells in-app digital goods.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Wing Assistant?

We needed to provide our services 24/7.

SOLUTION

What was the scope of their involvement?

Wing Assistant receives and verifies funds, liaises with customers, properly calculates and sends products, and performs various side tasks as time allows.

What is the team composition?

We work with 2–5 teammates from Wing Assistant.

How did you come to work with Wing Assistant?

We found them through an online search. We chose them because they had high ratings, and their pricing fit our budget.

How much have you invested with them?

We’ve spent around $50,000–$200,000.

What is the status of this engagement?

We started working together in January 2023, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Wing Assistant’s work has allowed me to focus on backend work to keep cash flowing while they handle the 24/7 needs of my customer base. As a result, we’ve seen increased sales and improved customer satisfaction.

How did Wing Assistant perform from a project management standpoint?

We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

I’m impressed by their ease of finding help.

Are there any areas they could improve?

No, there aren’t any.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of PartySlate, an online platform that helps people plan memorable events by providing inspiration through event photos and connecting them with top vendors and venues worldwide.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Wing Assistant?

We needed low-cost operational support for customers and executive assistance.

SOLUTION

What was the scope of their involvement?

Wing Assistant provides operational support for our customers and executive assistance. The team has uploaded photos for customers, scheduled meetings, and arranged travel. The team works overnight, so we can hand off tasks at the end of our U.S. workday and wake up to completed work the next morning.

What is the team composition?

We work with 2–5 teammates from Wing Assistant.

How did you come to work with Wing Assistant?

We found them through an online search. We chose them because their pricing fit our budget.

What is the status of this engagement?

We started working together in February 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Wing Assistant's work has resulted in faster customer service at a 20% of the cost this service would cost in the US. The team has helped us complete tasks 50% faster.

How did Wing Assistant perform from a project management standpoint?

Wing Assistant's communication is clear, proactive, and always professional. The team delivers on time. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Working with Wing Assistant has been an outstanding experience. Although the team is based in the Philippines, we've had zero issues with time differences. Scheduling calls has been seamless, and the overnight workflow has been a huge benefit. Everyone is easy to work with, highly reliable, and consistently delivers quality work. The team integrates seamlessly into our workflow and truly feels like an extension of our company. Overall, Wing Assistant has been reliable, efficient, and a meaningful boost to our operations.

Are there any areas they could improve?

It takes some time to find the right staff match, but once in place, the support is fantastic.

BACKGROUND

Please describe your company and position.

I am the CEO of a software company 

Describe what your company does in a single sentence.

Digital software and hardware engineering. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wing Assistant to accomplish?

• Virtual assistant
• Onboarding
• Data mining

SOLUTION

How did you find Wing Assistant?

Online Search

Why did you select Wing Assistant over others?

• High ratings
• Pricing fit our budget

How many teammates from Wing Assistant were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Working with clients to provide online support and assistance, as well as onboarding and sales research.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Completed tasks. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Manage a pipeline via Hubspot. 

What was your primary form of communication with Wing Assistant?

Email or Messaging App

What did you find most impressive or unique about this company?

The team's agents complete tasks on time and take responsibility for each process.

Are there any areas for improvement or something Wing Assistant could have done differently?

No.