What services do customer support providers offer?

Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as: Voice, chat, and email support (Tier 1–3) Technical troubleshooting and product onboarding Order processing, refunds, and billing inquiries Social media moderation and community management Multilingual or 24/7 coverage Quality assurance, analytics, and CSAT reporting Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.

How much does it cost to hire a customer support firm?

Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs: Shared agents: $8–$15 per hour (often offshore) Dedicated agents: $15–$30 per hour for mid-tier markets Specialized or technical agents in high-cost regions: $30–$50+ per hour When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.

How do I choose the right customer support provider?

Map your project’s unique requirements—channels, hours, volumes, and languages. Shortlist vendors with proven experience in your industry and ticket complexity. Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts. Assess cultural fit—communication cadence, escalation procedures, and data-security standards. Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services. Run a pilot or SLA-backed trial before signing a long-term contract.

What are red flags to watch for in a customer support company?

Guaranteed CSAT scores without a clear methodology Vague pricing or hidden setup fees High agent turnover rates or lack of training documentation Limited transparency into QA scores or call recordings Poor data-security certifications (e.g., no ISO/PCI compliance)

What questions should I ask before hiring a customer support provider?

How do you recruit, train, and retain agents for my account? Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours? What are your average response and resolution times for clients like us? How is performance reported, and how often can we audit calls/chats? What is your disaster-recovery and data-protection policy? Can we start with a pilot program, and how is success defined?

Home Inbound Voice Services Customer Support

Top Customer Support Outsourcing Companies

Q: What’s the difference between outsourcing and hiring freelance agents?

Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.

Q: Which industries benefit most from customer support outsourcing?

E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.

Q: What does a customer support outsourcing company do?

A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.

Great customer experiences keep buyers loyal, but building an in-house support team isn’t always practical. Customer support outsourcing companies give you on-demand talent, multichannel expertise, and 24/7 coverage so you can focus on core growth. Clutch curates the world’s top providers through a rigorous, review-driven vetting process that verifies client results, industry expertise, and service quality. Use the filters on this page to sort firms by budget, location, industry focus, or service line, or jump directly to leading markets such as Customer Support Companies in the United States, Customer Support Firms in the United Kingdom, and Customer Support Agencies in Canada. Read in-depth client reviews, compare portfolios, and hire with confidence.

Ratings Updated: October 7, 2026

We verify reviews and evaluate companies so you can choose with confidence. We may earn a fee for some placements. Learn how Clutch ensures trust

Featured

What are Featured Providers?
Hugo Inc.

5.0 28 reviews

Verified

$1,000+

< $25 / hr

1,000 - 9,999

Chicago, IL

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.

See all 28 projects
11 of 12 Customer Service Outsourcing reviews are 5 stars

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

CX Outsourcing for Financial Services Firm
5.0 — Hugo Inc. provides CX outsourcing services for a financial services firm. They support the client's expansion to key markets, streamline their partner onboarding process, and execute a customer Read more
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Industry Experience

Hugo Inc. has received positive feedback across various industries, including Financial Services, eCommerce, Automotive, Information Technology, Gaming, Media, and Advertising & Marketing. Clients commend their expertise in enhancing customer support, streamlining operations, and driving revenue growth. In Financial Services, they excel at global customer experience management; in eCommerce, they improve back-office efficiency. Their adaptable project management and commitment to quality have resulted in measurable outcomes such as increased transaction volume and improved customer satisfaction, making them a reliable partner for businesses seeking growth and operational excellence.
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Media Information technology Financial services eCommerce Food & Beverages Automotive Environmental Services Advertising & marketing Gaming Software

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend Hugo Inc. for providing excellent value for money, noting that their services align well with project costs. For instance, a CMO highlighted Hugo's 'good value for cost' in scaling customer experience infrastructure, while a Head of Finance remarked on their 'great culture fit' and 'good value for cost.' Overall, the sentiment reflects satisfaction with the pricing relative to the quality and impact of services delivered, reinforcing Hugo's reputation as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

This provider is fluent in 54 languages:

Mandarin

English

Spanish

Arabic

Bengali

Hindi

Russian

Portuguese

Japanese

German

Javanese

Korean

View all languages

This provider is available in 38 time zones:

Colombia Time (COT)

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Gulf Standard Time (GST)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

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Helpware CX

4.8 47 reviews

Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Lexington, KY

Services provided

50% Customer Service Outsourcing

20% Call Center Services

10% Back Office Outsourcing +2 services

10% Content Moderation Services

10% Data Annotation Services

Helpware CX is a company specializing in Customer Service BPO and Outsourced Customer Support, offering remote customer care and call center solutions. According to client reviews, Helpware is consistently praised for their professionalism, customization, and seamless integration with clients' systems. Approximately 100% of the reviews highlight satisfaction with their service quality, meeting deadlines, and alignment with company values.

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Reviews mention Proactive
Helpware has received overwhelmingly positive feedback regarding their proactive approach in client engagements. Clients praised Helpware for their consistent and clear communication, exemplified by one client noting their 'proactive and collaborative' communication style. Another client highlighted their 'enthusiastic and proactive approach' to identifying issues and opportunities for improvement. Overall, clients appreciate Helpware's commitment to anticipating needs and addressing challenges before they escalate, reinforcing their position as a valuable partner in various projects.

Centralization Process & Outsourcing Svcs for Treatment Firm

5.0 Aug 18, 2021

Their transparent and proactive approach has been impressive. On top of that, they’re great to talk with.
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Call Center Services for Nonprofit Organization

5.0 Jun 2, 2021

I've been most impressed by their enthusiastic and proactive approach to calling out things going well, things going poorly, and risks. The communication has helped us move quickly and prevent issues before they happen.
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Call Center Services for Resume Builder Website

5.0 Apr 29, 2021

They were extremely proactive in surfacing opportunities for improvements either in our product or our business practices. We appreciate most just how flexible they were in working with a smaller, but rapidly growing, business.
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Image Annotation for Computer Vision Software

5.0 May 29, 2019

Their team is extremely responsive to our questions and feedback and provides updates proactively. Their customer service has made the process as easy and smooth as possible for us.
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Social Media Management for Author

5.0 Feb 26, 2019

Their project management is fantastic, and they proactively schedule meetings to keep everyone on the same page.
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3 of 3 Customer Service Outsourcing reviews are 5 stars

$200,000 – $999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Services for Hotel Booking Software Company
5.0 — Helpware provided call center services for a hotel booking software company. The team implemented a 24/7 multi-lingual support center solution and provided the client with agents. Read more
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Industry Experience

Helpware CX has demonstrated strong capabilities across diverse industries, including Telecommunications, Information Technology, eCommerce, and Healthcare, receiving positive feedback for their customer research, training, and support services. Clients commend their project management efficiency, adaptability, and ability to enhance customer satisfaction. Overall sentiment is favorable, with notable success in improving response times and customer engagement, making Helpware a valuable partner for businesses seeking scalable support solutions.
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Software Consumer Products Healthcare Information technology eCommerce Education Food & Beverages Nonprofit Media Retail Automotive Other Industry Business services Financial services Advertising & marketing Telecommunications Arts, entertainment & music IT Services

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View projects from:

United States (40) Canada (1) Georgia (1) Kenya (1) New Zealand (1)

This provider is fluent in 16 languages:

Mandarin

English

Spanish

Arabic

Russian

Portuguese

Japanese

German

Korean

French

Vietnamese

Italian

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This provider is available in 32 time zones:

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

Japan Standard Time (JST)

Midway Islands Time (MIT)

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Mindy Support

4.8 37 reviews

Verified

Undisclosed

Undisclosed

1,000 - 9,999

Limassol, Cyprus

Services provided

35% Customer Service Outsourcing

35% Data Annotation Services

30% Generative AI

Mindy Support is a Customer Service BPO specializing in multilingual call center outsourcing and customer support services. Reviews highlight Mindy Support's strong project management skills, timely delivery, and proactive communication. With 100% of reviewers praising their efficiency and commitment to high-quality service, the company is noted for its excellent value and adaptability to client needs.

See all 37 projects
Reviews mention Helpful
Mindy Support has received consistently positive feedback regarding their helpfulness across various projects. Clients highlighted exceptional customer support, with one stating, "They give the feeling to customers that they are always there for you." Another client noted the proactive nature of their team, stating, "Mindy has always asked for feedback proactively." Overall, the sentiment reflects a strong appreciation for Mindy Support's commitment to client satisfaction and responsiveness, contributing significantly to successful project outcomes.

Customer Support for Interactive Gaming Platform

5.0 May 10, 2021

The staff have always been very positive and always ready to help. Even with our more tedious requests, which we have really appreciated. Communicating the limitations of the available agent pool earlier on could have been done, this was cleared up but a bit later in the project than we would have preferred.
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LiDAR-Annotation for Autonomous Vehicle Company

5.0 Mar 18, 2021

The team really made an effort to meet the required deadlines. Mindy was very helpful in adding more resources to the project when it was needed. Annotation is a quality and effectiveness play, and there is always room for improvement.
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Cloud Application Tech Support for Social Intranet Platform

5.0 May 18, 2020

After training and onboarding, the team began to work really well – professionally, independently and in a client-oriented way. They were very helpful, providing an effective team and helping us to arrange the process much earlier before we expected. Their knowledge of quality assurance processes and maintaining uninterrupted work helped us to set up operations very smoothly and on the high level.
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Staff Augmentation for Medical Imaging Software Startup

5.0 Jul 14, 2020

The support from MindySupport's team was excellent. Communication between our teams was very efficient, with questions being answered timely and clearly. Project managers are proactive, requesting feedback and discussing possible improvements upon completion of projects. Furthermore, they were very helpful with the long term planning of resources for the completing of multiple partially overlapping projects. They were attentive and also monitored the work of the external resources to help evaluate the project progress and identify any possible misunderstandings, issues and delays early on.
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Call Center Services for Beauty Brand

5.0 Jun 12, 2025

Mindy Support is very helpful, has a good partnership, and is flexible. We mainly communicate with Mindy Support via email, and I believe the team uses Slack or Microsoft Teams. Mindy Support delivers on time and responds well to our needs.
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1 of 3 Customer Service Outsourcing reviews are 5 stars

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Home Technology Retailer
4.0 — Mindy Support provides customer service support for a home technology retailer's Dutch customers via the service hotline. The team answers incoming calls, clarifies customers' requests, and Read more
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Industry Experience

Mindy Support has received positive feedback across various industries, including Automotive, eCommerce, and Financial Services. Their expertise in multilingual customer support, data annotation, and quality assurance stands out, with clients noting their operational efficiency and adaptability. In the Automotive sector, they excelled in customer service, while in eCommerce, they facilitated market expansion through effective telephone support. Overall, clients appreciate their strong communication, responsiveness, and flexibility, making them a suitable partner for businesses in sectors requiring robust customer and data support.
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Select Industry to see insights

Healthcare Beauty & Cosmetics Automotive eCommerce Manufacturing IT Services Engineering Software Research Arts, entertainment & music Financial services Utilities Gaming Other Industry Construction Advertising & marketing Information technology Beauty

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Average Project Cost Breakdown

Less than $10,000 (13) $10,000 to $49,000 (7) $50,000 to $199,999 (2)

What Clients Have Said
Mindy Support is consistently recognized for providing good value for money, with clients emphasizing their competitive pricing and quality of service. For instance, one client noted that Mindy Support offered a 'good value for cost' and another highlighted their 'excellent service at a reasonable price.' Overall, clients appreciate the balance between cost and quality, with many stating that Mindy Support's pricing is competitive compared to other vendors, making them a reliable choice for outsourcing.
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Go Answer

4.3 16 reviews

Verified

Undisclosed

Undisclosed

1,000 - 9,999

Garden City, NY

Services provided

30% Customer Service Outsourcing

70% Call Center Services

Go Answer is a business process outsourcing company specializing in answering services and customer support across various communication channels. Reviews indicate a high level of professionalism and reliability, with 100% of reviewers praising their responsiveness and ability to handle large call volumes effectively. Clients report significant cost savings and improved customer engagement, although some suggest enhancements in bilingual support and training transparency.

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Reviews mention Communicative
Clients consistently praise Go Answer for their outstanding communication and responsiveness. One client highlighted how Andrew Lupo answered calls late at night, showcasing their commitment to service. Another noted their ability to accommodate last-minute requests and maintain a strong relationship. Additionally, a law firm administrator emphasized the team's excellent project management and high level of communication, which allowed them to focus on other efforts. Overall, the sentiment reflects a strong appreciation for Go Answer's communicative nature.

Call Center Service for Bank

5.0 Aug 18, 2021

Outstanding communication and response. Same-day changes and usually I can get a response within an hour of contact if requested at a reasonable time of day. Their willingness to go the extra mile and their overall responsiveness are impressive.
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Call Center Services for E-Commerce Retailer

5.0 Aug 13, 2021

Go Answer is also extremely communicative, and they often accomplish last-minute requests. We have a great relationship with them and we love their service. I would suggest you communicate and have a plan of action ahead of time so that you could maximize their resources.
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Answering Services for Personal Injury Law Firm

4.5 Jul 29, 2021

Their project management is excellent. We typically communicate through email, and the team is very communicative. The Go Answer team is willing to do whatever it takes to fulfill our needs.
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Industry Experience

Go Answer has demonstrated expertise across various industries including Legal, Financial Services, Hospitality, and E-commerce. Legal clients commend their professionalism and empathetic communication, significantly increasing lead conversions. Financial services clients appreciate their cost-effectiveness and reliability, noting substantial savings and improved response times. The Hospitality sector highlights their efficiency in call handling, although some desire more personalized service. Overall, Go Answer is well-regarded for enhancing customer interactions and operational efficiency across these sectors.
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Select Industry to see insights

Legal Financial services Other industries Hospitality & leisure Real estate Business services Retail Healthcare Education

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Average Project Cost Breakdown

Less than $10,000 (10) $50,000 to $199,999 (2) $1,000,000 to $9,999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients generally perceive Go Answer as offering good value for money, with notable cost savings reported. One client highlighted a 66% reduction in costs compared to their previous service, while another indicated a monthly saving of approximately $1,500. Overall, clients appreciate the professionalism and quality of service provided, with sentiments reflecting that the pricing aligns with the high quality received. However, some feedback suggests that costs can escalate depending on usage, indicating variability in value based on client needs.
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Pensacola, Florida (1) Winter Garden, Florida (1) Kansas City, Missouri (1) Nashville, Tennessee (1) Chicago, Illinois (1) Park Forest, Illinois (1) West New York, New Jersey (1) New York City, New York (1) South Milwaukee, Wisconsin (1) Santa Ana, California (1) Portland, Oregon (1) Pittsburgh, Pennsylvania (1) Manassas, Virginia (1) Bridgeton, Missouri (1) Flushing, New York (1) Pound, Virginia (1)

This provider is fluent in 2 languages:

English

Spanish

This provider is available in 2 time zones:

Central Standard Time (CST)

Eastern Standard Time (EST)

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Mercatus

4.8 23 reviews

Verified

$5,000+

< $25 / hr

50 - 249

Sofia, Bulgaria

Services provided

50% Customer Service Outsourcing

20% Sales Outsourcing

10% Back Office Outsourcing +2 services

10% Call Center Services

10% IT Staff Augmentation

Mercatus is a lead generation company specializing in B2B campaigns, offering services like appointment setting, outreach, and brand awareness. The majority of feedback is positive, with approximately 90% of clients highlighting their effective communication and project management. Notably, Mercatus achieved an 89% meeting acceptance rate in some campaigns and significantly increased client visibility and engagement. While a few clients suggested areas for improvement, most praised Mercatus for their professionalism and responsiveness.

See all 23 projects
Reviews mention Exceptional results
The feedback from ÖHMI Bulgaria highlights exceptional results achieved through their collaboration with Mercatus. Clients praised the team's responsiveness, organization, and ability to adapt to specific needs, noting that the campaign exceeded expectations. The account manager's professionalism and dedication were particularly commended, contributing significantly to the project's success. Overall, clients expressed satisfaction with Mercatus's high-quality service and their effective understanding of complex requirements, indicating a strong willingness to engage in future projects.

LinkedIn Marketing for Consultancy Company

5.0 Dec 29, 2020

The interim and final reports showed a consistent strive resulting in achievement of the set goals. The overall outcome from this project is considered positive and beyond our preliminary expectations.
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LinkedIn Marketing for Consultancy Company

5.0 Dec 29, 2020

We were happy to notice that without having any previous common work experience, Mercatus managed to deliver the expected high quality service and to provide us the solution which saved us resources as time, budget and stress and helped us achieve our goals.
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1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Mercatus has received positive feedback for its effective B2B lead generation approach tailored to the e-commerce sector. A recent client highlighted the team's ability to book nine qualified meetings within four weeks, achieving an impressive 89% meeting acceptance rate. The client commended Mercatus for their structured outreach strategy and the professionalism of their team, noting a strong cultural fit and consistent communication. Overall, the sentiment reflects a reliable partnership with no identified areas for improvement.
Read 1 Recent Review

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Average Project Cost Breakdown

Less than $10,000 (11) $10,000 to $49,000 (5) $50,000 to $199,999 (2)

What Clients Have Said
Clients generally express satisfaction with Mercatus's value for money, noting that their pricing aligns well with budgets while delivering quality outcomes. One CEO highlighted the "good value for cost," and another remarked on the "fair" pricing despite a desire for lower costs. Overall, feedback indicates that clients perceive Mercatus as a reliable partner that effectively meets their lead generation needs, with investment returns being realized within a year in some cases.
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More responsive than most other service providers

Mercatus is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Riseup Labs

4.9 46 reviews

Verified Clutch Guarantee

$5,000+

< $25 / hr

250 - 999

Dhaka, Bangladesh

Services provided

10% Customer Service Outsourcing

10% AI Agents

10% AI Development +7 services

10% Custom Software Development

10% Generative AI

10% IT Managed Services

10% IT Staff Augmentation

10% Mobile App Development

10% UX/UI Design

10% Web Development

Riseup Labs is a versatile digital solutions provider specializing in mobile app development, website design, and backend system enhancements. The company is praised for its effective project management, timely delivery, and adaptive approach, with 100% of reviewers highlighting their impressive communication and expertise. Clients appreciate the value for cost and alignment with company values, with over 90% expressing satisfaction with their flexible and solution-oriented approach.

See all 46 projects
Reviews mention Helpful
Clients have expressed high satisfaction with Riseup Labs, highlighting their expertise, effective communication, and timely project delivery. One client noted the successful launch of a benefits portal, praising Riseup Labs for their skills and support throughout the process. Another client commended the smooth workflow and exceptional understanding demonstrated by the team during a game development project. Overall, feedback indicates that Riseup Labs consistently exceeds client expectations and maintains a strong commitment to quality and collaboration.

Website Development for Event Management Company

4.5 Jul 14, 2021

Our two teams worked in constant communication through Zoom, email, and regular check-ins. We were a big fan of their high-level skills and willingness to help. No, everything ran smoothly.
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Game Development for Software Dev Company

5.0 Jul 4, 2021

Smooth workflow, a phenomenal level of understanding, fulfilling all requirements, delivering a quality product, as well as helpful post development services, are some factors that have exceeded my expectations. Smooth workflow, a phenomenal level of understanding, fulfilling all requirements, delivering a quality product, communication, flexibility, as well as helpful post development services, are just some reasons Riseup Labs distinguishes themselves from their competition.
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Industry Experience

Riseup Labs has demonstrated expertise across various industries, including business services, non-profit, energy, gambling, hospitality, financial services, education, and gaming. Clients consistently highlight their technical proficiency, effective communication, and ability to adapt to specific project needs. Overall sentiment reflects satisfaction, particularly in business services, education, and financial services, where Riseup Labs has made significant impacts through tailored solutions and innovative approaches. This positions Riseup Labs as a strong fit for clients seeking development partners in these sectors.
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Banks Financial services IT Services Education Gaming Telecommunications Arts, entertainment & music Advertising & marketing Software Hospitality & leisure Energy & natural resources Gambling Business services

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Average Project Cost Breakdown

Less than $10,000 (15) $10,000 to $49,000 (7) $50,000 to $199,999 (4)

What Clients Have Said
Riseup Labs has received positive feedback regarding its overall cost and value for money. Clients have noted that the pricing fits their budgets and appreciate the good value for the cost, with one client explicitly mentioning, 'good value for cost.' Another highlighted that Riseup Labs provided 'great talent at a suitable rate,' emphasizing the competitive pricing relative to the quality of service. Overall, the sentiment reflects satisfaction with the cost-effectiveness of Riseup Labs' offerings.
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Bangladesh (20) India (2) United Arab Emirates (2) United States (2) Australia (1) Canada (1) Mauritius (1) Mexico (1)

This provider is fluent in 1 language:

English

This provider is available in 4 time zones:

Middle East Time (MET)

Greenwich Mean Time (GMT)

Pacific Standard Time (PST)

Universal Coordinated Time (UTC)

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AnswerFirst

4.2 24 reviews

Verified

Undisclosed

Undisclosed

250 - 999

Tampa, FL

Services provided

40% Customer Service Outsourcing

60% Call Center Services

AnswerFirst is a call management service provider known for its reliable handling of inbound calls and customer service. The company receives positive feedback for quality, reliability, and efficiency, with 75% of reviewers highlighting these strengths. Areas for improvement include attention to detail and customer interaction. Overall, clients value the cost savings and trustworthy service they receive.

See all 24 projects
Reviews mention High-quality work
Clients have consistently praised AnswerFirst for delivering high-quality work, noting that they handle a significant volume of calls efficiently. One client highlighted their ability to save thousands of dollars monthly while appreciating the team's trustworthiness and quality of service. The sentiment is overwhelmingly positive, with clients recommending their services, although there is a suggestion for improvement in attention to detail.

General Inbound Services for Manufacturing Company

4.0 Dec 22, 2017

They deliver a great quality of work. They provide good quality, are a good team, and I can trust them.
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Industry Experience

AnswerFirst has demonstrated expertise across various industries, including Manufacturing, Information Technology, Legal, Telecommunications, Financial Services, Retail, and Hospitality. Clients consistently praise their reliability, efficiency, and high-quality service, which have led to significant cost savings and improved customer satisfaction. Overall, the sentiment is positive, indicating that AnswerFirst is particularly well-suited for businesses requiring reliable call handling services in the Manufacturing, IT, and Legal sectors.
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Select Industry to see insights

Legal Other industries Gaming Energy & natural resources Telecommunications Financial services Consumer Products Retail Other Industry Manufacturing Hospitality & leisure Information technology

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More responsive than most other service providers

AnswerFirst is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

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View projects from:

Port Saint Lucie, Florida (1) Fort Worth, Texas (1) Chicago, Illinois (1) Indianapolis, Indiana (1) Bay Shore, New York (1) Columbus, Ohio (1) Youngstown, Ohio (1) Clovis, California (1) Hayward, California (1) Denver, Colorado (1) Las Vegas, Nevada (1) Tempe, Arizona (1) Chester, Virginia (1) Chipley, Florida (1) Franklin, North Carolina (1) Loveland, Ohio (1) Clifton Heights, Pennsylvania (1) DuBois, Pennsylvania (1) Branford, Florida (1) Brick, New Jersey (1) Flanders, New Jersey (1) Fort Plain, New York (1) Montpelier, Idaho (1) Aldie, Virginia (1)

This provider is fluent in 1 language:

English

This provider is available in 1 time zone:

Eastern Standard Time (EST)

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Hit Rate Solutions

4.8 16 reviews

Verified

$1,000+

< $25 / hr

50 - 249

Chicago, IL

Services provided

15% Customer Service Outsourcing

45% Call Center Services

25% Back Office Outsourcing +1 service

15% Sales Outsourcing

Hit Rate Solutions is a Customer Service BPO specializing in Customer Support Outsourcing, Call Center Outsourcing, and Remote Customer Care. The reviews indicate a high level of satisfaction with 100% of clients noting responsiveness, cost-effectiveness, and commitment to project goals. The company is praised for its tailored support, efficient management, and seamless communication.

See all 16 projects
Reviews mention Reasonable pricing
Clients express a positive sentiment regarding Hit Rate Solutions' pricing, noting it as a key factor in their selection of the company. One client highlighted that the 'pricing fit our budget,' while another emphasized that the 'quality of work done for the price was a good value.' Overall, the feedback indicates that the company's reasonable pricing contributes to their perceived value and effectiveness in project delivery.

Legal Assistants & Support for Debt Consolidation Company

5.0 Nov 10, 2023

They’re a very efficient company to work with and quite cost-effective. Can't think of any (yet), very happy thus far.
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3 of 3 Customer Service Outsourcing reviews are 5 stars

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Sales Outreach for Food Safety Consulting Co
5.0 — Hit Rate Solutions provides sales outreach services for a food safety consulting company. Their goal is to attract more leads, B2B sales, and repeat customers to the client's website. Read more
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Industry Experience

Hit Rate Solutions has demonstrated expertise across various industries, including financial services, real estate, healthcare, and consumer products. Client feedback highlights their strengths in effective communication, project management, and achieving measurable outcomes, such as lead generation, customer service, and operational efficiency. Overall sentiment is positive, especially within financial services and healthcare, indicating their ability to deliver tailored solutions that align well with client needs.
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Arts, entertainment & music Financial services Real estate Healthcare Consumer products & services Consulting Other Industry

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Average Project Cost Breakdown

Less than $10,000 (4) $10,000 to $49,000 (2) $50,000 to $199,999 (2)

What Clients Have Said
Clients consistently commend Hit Rate Solutions for their competitive pricing and overall value for money. For instance, one client noted that their selection was based on "pricing fit our budget" and "good value for cost." Another remarked on the "quality of work done for the price" as a significant advantage. Overall, the sentiment reflects satisfaction with the affordability and effectiveness of their services, with multiple clients expressing no areas for improvement in this regard.
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SummitNext

4.7 5 reviews

Verified

$1,000+

< $25 / hr

250 - 999

Petaling Jaya, Malaysia

Services provided

25% Customer Service Outsourcing

20% AI Development

20% Sales Outsourcing +3 services

15% Call Center Services

10% Back Office Outsourcing

10% Content Moderation Services

SummitNext is a Customer Service BPO specializing in Customer Support Outsourcing and community management. Their reviews highlight a proactive approach and a "can-do" attitude, with 100% positive feedback emphasizing their cultural alignment and value for cost. Clients appreciate their 24/7 social listening capabilities and timely, accurate reporting.

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1 of 1 Customer Service Outsourcing reviews are 5 stars

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Social Media Management for Sales Technology Company
5.0 — SummitNext Technologies Sdn. Bhd. was hired by a marketing company for their social media management services. The team was tasked with publishing listings and managing online communities on Read more
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Industry Experience

SummitNext has demonstrated expertise across various industries, including financial services, eCommerce, and marketing. Clients commend their agility, responsiveness, and ability to meet specific needs, particularly in recruitment and lead generation. In financial services, they excel in providing qualified candidates and effective employee management. In eCommerce, their prompt support during seasonal ramp-ups has received positive feedback. Overall, the sentiment is highly favorable, especially for companies seeking recruitment and operational support.
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Financial services eCommerce Consulting

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Average Project Cost Breakdown

$50,000 to $199,999 (2)

What Clients Have Said
Overall, clients perceive SummitNext as offering good value for money, aligning well with their budgetary constraints. Feedback highlights competitive pricing and a strong culture fit, with one client noting, 'Pricing fits our budget' and another mentioning 'Good value for cost.' However, there are suggestions for improvement in pricing as company needs increase. The sentiment is predominantly positive, emphasizing the company's ability to deliver quality services at reasonable rates.
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Malaysia (3) Taiwan (1) Singapore (1)

This provider is fluent in 11 languages:

Mandarin

English

Russian

Japanese

Korean

Cantonese

Tamil

Urdu

Ukrainian

Thai

Filipino

This provider is available in 1 time zone:

Universal Coordinated Time (UTC)

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Pontica Solutions

4.7 3 reviews

Verified

Undisclosed

< $25 / hr

250 - 999

Sofia, Bulgaria

Services provided

40% Customer Service Outsourcing

30% Back Office Outsourcing

20% IT Staff Augmentation +2 services

5% AI Consulting

5% Generative AI

Pontica Solutions is a Customer Service Outsourcing company that excels in providing call center and customer support services. The reviews highlight their strong project management, flexibility, and effective communication, with 100% positive feedback on their ability to reduce call wait times and improve customer satisfaction. Their personal approach and responsiveness were consistently praised by clients.

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2 of 2 Customer Service Outsourcing reviews are 5 stars

2 new reviews for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Services for Transportation Company
5.0 — Pontica Solutions provided call center services for an transportation company. The team handled customer inquiries via phone and email, managed bookings, resolved issues, and offered performance Read more
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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently highlight Pontica Solutions' competitive pricing and excellent value for money. For instance, a transportation company noted that Pontica's pricing fit their budget and provided good value relative to cost. Similarly, a Department Head at Qonto emphasized the company's strong alignment with their needs and great cultural fit, attributing this to the good value for cost. Overall, sentiment regarding pricing is positive, with clients appreciating the balance between cost and quality of service.
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France (2) Switzerland (1)

This provider is fluent in 5 languages:

English

French

German

Italian

Bulgarian

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TDCX

4.8 12 reviews

Verified

$100,000+

Undisclosed

10,000+

Singapore, Singapore

Services provided

50% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +2 services

10% Call Center Services

10% Content Moderation Services

TDCX is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. The company is praised for its high-performing teams, effective engagement, and fostering a culture of transparency and improvement. With no notable areas for improvement mentioned, TDCX's client satisfaction is remarkably high.

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Reviews mention Communicative
Clients consistently commend TDCX for their exceptional communication skills and responsiveness. One client highlighted their 'excellent communication skills' and noted that TDCX's team was 'super responsive' and always available when needed. Another client emphasized 'flawless communication,' stating they never felt uninformed about project developments. Overall, the sentiment regarding TDCX's communicative abilities is highly positive, with clients appreciating their proactive approach and hands-on mentality.

BPO Services for Tech Company

5.0 May 25, 2022

We have weekly Zoom calls and we also communicate in Slack daily, when necessary. Pre-pandemic, we would also meet in person at least once every quarter. The team are super responsive and have always made themselves available when we needed them the most.
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Call Center Services for Luxury E-Commerce Company

5.0 Apr 8, 2022

Communication is always flawless with them. Good communication has been especially important in the past two years, and I’ve never felt uninformed about what’s happening. We usually have weekly Zoom meetings with the operations manager, and then communication happens ad hoc whenever needed.
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1 of 1 Customer Service Outsourcing reviews are 5 stars

$1,000,000 – $9,999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service, Security & Risk Assessment for Fintech Co
5.0 — TDCX provides a fintech company with scalable operations for customer service, account security, and merchant risk assessments. They provide a thousand-person team to operate at multiple service Read more
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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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Singapore (7) Germany (1) Spain (1) United States (1)

This provider is available in 32 time zones:

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

Japan Standard Time (JST)

Midway Islands Time (MIT)

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Sharkhelpers

4.9 7 reviews

Verified

$1,000+

< $25 / hr

10 - 49

Armenia, Colombia

Services provided

15% Customer Service Outsourcing

20% Recruiting

20% Staffing +4 services

15% Back Office Outsourcing

10% HR Outsourcing

10% IT Staff Augmentation

10% Recruitment Process Outsourcing

Sharkhelpers is a recruitment agency specializing in building tailored teams and sourcing top talent across diverse sectors including technology recruitment, sales, and digital marketing. Reviews indicate a 100% positive feedback rate, highlighting their responsiveness, effective project management, and personalized service. Notably, 83% of reviewers commend their high-touch approach and care for both clients and candidates, ensuring alignment with company culture and objectives.

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Reviews mention Openness
The client feedback highlights a strong sentiment of openness in their collaboration with Sharkhelpers. They commend the team's attentive communication and responsiveness, stating that Sharkhelpers 'really listens' to their requirements and engages in meaningful dialogue. The client appreciated the open communication channels and the team's willingness to provide insights into candidate progress. Overall, the client expressed high satisfaction with the transparency and support received throughout the recruitment process.

Recruiting Services for Web Development Agency

4.0 May 20, 2024

Sharkhelpers is far from that and really listens to our requirements, getting into the specific skills we seek in a candidate. Sharkhelpers has been helpful and followed up with the right questions. The finance and billing processes are always very smooth, and I don't have any complaints. The entire team, in unison, has always been very supportive. We genuinely like that Sharkhelpers has open communication via email and provides us with a lot of insight regarding the talent's work progress and how to support our internal team to help them grow and stay aligned with our goals.
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Industry Experience

Sharkhelpers has garnered positive feedback across various industries including Information Technology, Supply Chain, and Advertising & Marketing. In IT, clients praised their efficient recruitment processes and strong project management, leading to successful team expansions. In Supply Chain, they delivered effective sales and marketing support, enhancing client outreach. In Advertising & Marketing, companies noted their ability to source top-quality talent, greatly improving operational efficiency. Overall, Sharkhelpers is noted for their responsiveness, attention to detail, and alignment with client values, making them a strong fit for tech, logistics, and marketing projects.
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Information technology Supply Chain, Logistics, and Transport Advertising & marketing Business services

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Average Project Cost Breakdown

$10,000 to $49,000 (2) Less than $10,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently perceive Sharkhelpers as offering excellent value for money, with feedback highlighting their competitive pricing and effective solutions. One client noted, "good value for cost," while another emphasized their "pricing fit our budget." The overall sentiment reflects satisfaction with the quality of candidates provided and the seamless integration of services, suggesting that Sharkhelpers delivers significant value relative to their costs.
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United States (4) Canada (1) Spain (1)

This provider is fluent in 2 languages:

English

Spanish

This provider is available in 4 time zones:

Colombia Time (COT)

Central Standard Time (CST)

Eastern Standard Time (EST)

Pacific Standard Time (PST)

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Mindy Support

4.8 37 reviews

Verified

Undisclosed

Undisclosed

1,000 - 9,999

Limassol, Cyprus

Services provided

35% Customer Service Outsourcing

35% Data Annotation Services

30% Generative AI

Mindy Support is a Customer Service BPO specializing in multilingual call center outsourcing and customer support services. Reviews highlight Mindy Support's strong project management skills, timely delivery, and proactive communication. With 100% of reviewers praising their efficiency and commitment to high-quality service, the company is noted for its excellent value and adaptability to client needs.

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Reviews mention Helpful
Mindy Support has received consistently positive feedback regarding their helpfulness across various projects. Clients highlighted exceptional customer support, with one stating, "They give the feeling to customers that they are always there for you." Another client noted the proactive nature of their team, stating, "Mindy has always asked for feedback proactively." Overall, the sentiment reflects a strong appreciation for Mindy Support's commitment to client satisfaction and responsiveness, contributing significantly to successful project outcomes.

Customer Support for Interactive Gaming Platform

5.0 May 10, 2021

The staff have always been very positive and always ready to help. Even with our more tedious requests, which we have really appreciated. Communicating the limitations of the available agent pool earlier on could have been done, this was cleared up but a bit later in the project than we would have preferred.
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LiDAR-Annotation for Autonomous Vehicle Company

5.0 Mar 18, 2021

The team really made an effort to meet the required deadlines. Mindy was very helpful in adding more resources to the project when it was needed. Annotation is a quality and effectiveness play, and there is always room for improvement.
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Cloud Application Tech Support for Social Intranet Platform

5.0 May 18, 2020

After training and onboarding, the team began to work really well – professionally, independently and in a client-oriented way. They were very helpful, providing an effective team and helping us to arrange the process much earlier before we expected. Their knowledge of quality assurance processes and maintaining uninterrupted work helped us to set up operations very smoothly and on the high level.
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Staff Augmentation for Medical Imaging Software Startup

5.0 Jul 14, 2020

The support from MindySupport's team was excellent. Communication between our teams was very efficient, with questions being answered timely and clearly. Project managers are proactive, requesting feedback and discussing possible improvements upon completion of projects. Furthermore, they were very helpful with the long term planning of resources for the completing of multiple partially overlapping projects. They were attentive and also monitored the work of the external resources to help evaluate the project progress and identify any possible misunderstandings, issues and delays early on.
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Call Center Services for Beauty Brand

5.0 Jun 12, 2025

Mindy Support is very helpful, has a good partnership, and is flexible. We mainly communicate with Mindy Support via email, and I believe the team uses Slack or Microsoft Teams. Mindy Support delivers on time and responds well to our needs.
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1 of 3 Customer Service Outsourcing reviews are 5 stars

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Home Technology Retailer
4.0 — Mindy Support provides customer service support for a home technology retailer's Dutch customers via the service hotline. The team answers incoming calls, clarifies customers' requests, and Read more
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Industry Experience

Mindy Support has received positive feedback across various industries, including Automotive, eCommerce, and Financial Services. Their expertise in multilingual customer support, data annotation, and quality assurance stands out, with clients noting their operational efficiency and adaptability. In the Automotive sector, they excelled in customer service, while in eCommerce, they facilitated market expansion through effective telephone support. Overall, clients appreciate their strong communication, responsiveness, and flexibility, making them a suitable partner for businesses in sectors requiring robust customer and data support.
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Healthcare Beauty & Cosmetics Automotive eCommerce Manufacturing IT Services Engineering Software Research Arts, entertainment & music Financial services Utilities Gaming Other Industry Construction Advertising & marketing Information technology Beauty

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Average Project Cost Breakdown

Less than $10,000 (13) $10,000 to $49,000 (7) $50,000 to $199,999 (2)

What Clients Have Said
Mindy Support is consistently recognized for providing good value for money, with clients emphasizing their competitive pricing and quality of service. For instance, one client noted that Mindy Support offered a 'good value for cost' and another highlighted their 'excellent service at a reasonable price.' Overall, clients appreciate the balance between cost and quality, with many stating that Mindy Support's pricing is competitive compared to other vendors, making them a reliable choice for outsourcing.
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Assistring LLC

5.0 16 reviews

Verified Clutch Guarantee

$1,000+

< $25 / hr

50 - 249

Shah Faisal Town, Pakistan

Services provided

30% Customer Service Outsourcing

30% Back Office Outsourcing

20% Call Center Services +2 services

10% AI Agents

10% HR Outsourcing

Assistring LLC is a Customer Service BPO specializing in outsourced customer support and call center solutions. They consistently receive favorable reviews, with 100% of clients highlighting their effective project management and ability to significantly improve customer satisfaction and operational efficiency. Their tailored approach and innovative solutions have made them a valuable partner across various industries, leading to substantial client growth and enhanced customer experiences.

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Reviews mention Collaborative
Overall sentiment regarding collaboration with Assistring LLC is highly positive. Clients noted their flexibility and proactive approach in co-developing processes, which streamlined operations. For instance, the Director of Operations at TARGET praised their 'unique approach' and 'efficient handling of inquiries,' leading to improved customer satisfaction. Additionally, Media Markt's Director highlighted their 'ability to co-create' and optimize processes, underscoring their reliability as a strategic partner. Such feedback reflects a strong alignment of values and effective communication throughout the projects.

Call Center Services for Wholesale Retail Company

5.0 Oct 12, 2024

The Assistring LLC project management was very efficient. Their easy integration and unique communications have led to a workspace that is more collaborative and effective keeping client service at a high standard. We have been able to collaborate really well with Assistring LLC, and there is always a little room for improvement.
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Call Center Services for Consumer Electronics Retailer

5.0 Feb 20, 2026

Their flexibility and ability to co create and optimize processes make them a reliable strategic partner. Service delivery is strong. Their proactive collaboration in co developing processes helped streamline our operations.
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1 of 1 reviews is 5 stars

1 new review for Customer Service Outsourcing services

$10,000 – $49,000 avg. project cost

Reviewed 1 time in the past 6 months
Assistring LLC has received positive feedback from clients in the past six months, highlighting their exceptional customer service support and effective project management. One client noted a successful reduction in call drop rates from 40% to under 3%, attributing this to Assistring LLC's well-trained staff and responsiveness. The team is praised for their efficiency, on-time delivery, and availability throughout the year, with no areas for improvement identified by the client.
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Average Project Cost Breakdown

$10,000 to $49,000 (12)

What Clients Have Said
Clients consistently highlighted Assistring LLC's competitive pricing and excellent value for money, emphasizing that their services fit within budget while delivering superior results. One client noted, 'Good value for cost,' while another stated, 'Their professional agents are just great. I am happy with them.' Overall, the sentiment reflects strong satisfaction with the cost-effectiveness of their services, leading to improved customer satisfaction and operational efficiency across various projects.
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More responsive than most other service providers

Assistring LLC is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Designveloper

4.9 9 reviews

Verified

$10,000+

$25 - $49 / hr

50 - 249

Ho Chi Minh City, Vietnam

Services provided

10% Customer Service Outsourcing

20% Mobile App Development

20% UX/UI Design +4 services

20% Web Development

10% Custom Software Development

10% IT Strategy Consulting

10% Web Design

Designveloper is a versatile technology company specializing in web and application development services, with expertise in creating tailored digital solutions across various sectors such as education, banking, and healthcare. The reviews indicate an overwhelmingly positive response, with over 90% of users noting their effective project management, domain understanding, and commitment to delivering user-friendly products. Suggestions for improvement were minimal, focusing mainly on enhancing user documentation.

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Reviews mention Communicative
Client feedback highlights Designveloper's strong communication skills, with clients noting their clear and effective project management. One client emphasized that Designveloper maintained regular updates and was quick to adapt based on feedback, which facilitated a smooth collaboration. Another client appreciated the ease of communication through various channels, stating that updates were consistently shared. Overall, the sentiment regarding communication is highly positive, reflecting Designveloper's commitment to client engagement and responsiveness.

Updated Web Design for Healthcare Site

4.5 Apr 23, 2020

Our partners from Designveloper were easy to communicate with and they always send us new updates. We connect by using Slack and Skype to call for the meeting.
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Web App Development for Education Company

5.0 Jul 21, 2025

Designveloper’s project management was highly effective. They maintained clear communication, provided regular updates, and were quick to adjust based on our feedback. Most deliverables were completed on time, and they were proactive in flagging any potential delays early.
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Industry Experience

Designveloper has demonstrated expertise across various industries, including Education, Financial Services, Healthcare, and IT Services. In Education, they effectively developed a web app that improved operational efficiency and user engagement. In Financial Services, their work on a spending analytics feature enhanced user experience significantly. For Healthcare, they revitalized a website, boosting traffic and user satisfaction. In IT Services, their dedication to project management and consistent quality has been praised. Overall, their strengths lie in clear communication, technical proficiency, and user-centered design, making them a versatile partner across these sectors.
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Select Industry to see insights

IT Services Education Financial services Healthcare

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Average Project Cost Breakdown

$10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend Designveloper for providing excellent value for money, with feedback highlighting their competitive pricing and strong alignment with project budgets. One client noted that Designveloper's services fit their budget while delivering good value, and another praised them as the 'best outsourcing service' they had encountered. Overall, the sentiment reflects satisfaction with the pricing relative to the quality of work delivered.
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Vietnam (2) Australia (1) Iceland (1)

This provider is fluent in 2 languages:

English

Vietnamese

This provider is available in 7 time zones:

Greenwich Mean Time (GMT)

Central European Time (CET)

Eastern European Time (EET)

Vietnam Standard Time (VST)

Australia Central Time (ACT)

Singapore Standard Time (SGT)

New Zealand Standard Time (NST)

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First Point Communications

4.9 6 reviews

Verified Clutch Guarantee

$1,000+

< $25 / hr

10 - 49

Ensenada, Mexico

Services provided

10% Customer Service Outsourcing

40% Sales Outsourcing

20% Back Office Outsourcing +2 services

20% Call Center Services

10% Direct Marketing

First Point Communications is a B2B lead generation and appointment setting company, specializing in cold calling and email marketing services. Overall, the company receives positive feedback, with 100% of reviewers highlighting their professionalism, dedication, and ability to generate high-quality leads. Clients appreciate their collaborative approach and effective communication, which have led to substantial improvements in sales pipelines.

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Reviews mention High-quality work
Clients consistently commend First Point Communications for their high-quality work and dedication to client success. One client noted their 'impressive quality of work' and 'dedication to client's success,' while another highlighted their 'ability to generate leads' effectively. Overall, the sentiment reflects strong satisfaction with the results achieved, including a significant increase in warm leads and a collaborative working relationship, demonstrating their commitment to delivering exceptional service.

Lead Generation for Telecommunications Company

5.0 Feb 26, 2022

They have an impressive quality of work and dedication to client's success.
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Appointment Setting for Technology Firm

5.0 Feb 29, 2020

From getting a handful of warm leads for the whole month, we very quickly reached a point where we were getting 10-15 warm/hot leads a week. Made all the sales reps busy which allowed for not only more closed deals but also for faster market alignment for our product strategies. Most impressive is their ability to generate leads. They do it really well.
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Industry Experience

First Point Communications has demonstrated expertise in the Telecom, Energy, Real Estate, and IT Services industries. Clients reported exceptional lead generation and appointment setting capabilities, leading to significant sales increases, particularly in Real Estate (500% growth) and IT Services (10-15 warm leads per week). The overall sentiment across industries highlights their professionalism, collaborative approach, and commitment to client success, making them a strong fit for businesses seeking effective B2B lead generation strategies.
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Select Industry to see insights

Software Real estate IT Services

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Average Project Cost Breakdown

$10,000 to $49,000 (2) $50,000 to $199,999 (1)

What Clients Have Said
Clients express high satisfaction with First Point Communications' value for money, often citing significant returns on investment. One client reported a 500% increase in sales, deeming the service "definitely worth the investment." Another highlighted their competitive pricing and reliability, noting they effectively generated 10-15 warm leads weekly. Overall, feedback indicates that the company provides quality services that align well with client needs, reinforcing a positive sentiment regarding cost effectiveness.
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Canada (1) Ireland (1) United States (1)

This provider is fluent in 3 languages:

English

Portuguese

Spanish

This provider is available in 15 time zones:

Middle East Time (MET)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

Hawaii Standard Time (HST)

Alaska Standard Time (AKST)

Central European Time (CET)

Central Standard Time (CST)

Eastern European Time (EET)

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Virva Infotech

5.0 14 reviews

Verified

$1,000+

< $25 / hr

10 - 49

Rajkot, India

Services provided

30% Customer Service Outsourcing

25% Mobile App Development

15% Web Development +3 services

10% Application Management & Support

10% Low/No Code Development

10% Other Application Development

Virva Infotech is a web development company recognized for its adept handling of diverse projects, from website redesigns to complex social networking apps. Client feedback reflects a high satisfaction rate, with 100% of reviewers highlighting their project management skills and commitment to delivering on time and within budget. Their flexibility and dedication to client success are frequently praised.

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Reviews mention Transparent
Clients have consistently praised Virva Infotech for their transparent processes and professional communication. One client noted, 'Virva Infotech’s processes are transparent and communication is professional,' highlighting their flexibility with pricing and delivery. The project manager and team were commended for meeting all requirements and delivering on time, which further underscores their commitment to transparency in project management.

E-Commerce Development for Product Design Firm

5.0 Feb 18, 2025

Virva Infotech’s processes are transparent and communication is professional. They were flexible with pricing and delivery. They also offer post-launch services like website maintenance and growth.
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Average Project Cost Breakdown

$10,000 to $49,000 (2) Less than $10,000 (1)

What Clients Have Said
Clients consistently report that Virva Infotech offers excellent value for money, with pricing fitting their budgets and aligning well with project expectations. For instance, one client highlighted the 'good value for cost' and the company's flexibility with pricing. Another mentioned that they consistently meet or remain under budget while delivering quality work on time. Overall, the sentiment reflects satisfaction with the cost-effectiveness and transparency of pricing, contributing to a strong partnership.
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More responsive than most other service providers

Virva Infotech is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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United States (2) Canada (1)

This provider is fluent in 2 languages:

English

Hindi

This provider is available in 2 time zones:

India Standard Time (IST)

Pacific Standard Time (PST)

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Southwest Recovery Services

5.0 1 review

Verified

$5,000+

Undisclosed

10 - 49

Addison, TX

Services provided

50% Customer Service Outsourcing

50% Call Center Services

Southwest Recovery Services is a collections agency that specializes in managing overdue accounts and negotiating payments. According to reviews, 100% of feedback is positive, citing a high success rate of 50% in debt recovery and seamless communication. Clients appreciate the team's effectiveness and the impressive sales acumen of the owner, Steve.

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Industry Experience

Southwest Recovery Services has demonstrated expertise in the business services industry, particularly in the realm of debt recovery and collections. Clients have noted a high success rate of 50% in recovering overdue accounts, showcasing their effectiveness in managing financial challenges. The team is praised for their communication and project management skills, contributing positively to client satisfaction. Overall, their strengths in collections make them a suitable partner for businesses seeking efficient recovery solutions.
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Business services

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have expressed satisfaction with Southwest Recovery Services, particularly noting the company's cost-effectiveness and value for money. One client highlighted their decision to engage the firm due to 'good value for the cost,' after investing around $10,000. Additionally, a 50% success rate in collections has been cited as impressive, justifying the investment and demonstrating a strong return on value.
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COLD CALL CREW (SMC-PRIVATE) LIMITED

4.8 8 reviews

Verified

$1,000+

< $25 / hr

10 - 49

Services provided

25% Customer Service Outsourcing

25% Sales Outsourcing

20% Back Office Outsourcing +4 services

10% Demand Generation Marketing

10% Email Marketing

5% Business Consulting

5% Call Center Services

COLD CALL CREW (SMC-PRIVATE) LIMITED is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. Reviewers consistently highlight their timely communication, responsiveness, and effective project management. The company maintains strong alignment with client values and provides good value for cost, with 100% of reviewers expressing satisfaction with their services and no areas for improvement identified.

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Industry Experience

COLD CALL CREW (SMC-PRIVATE) LIMITED has demonstrated expertise across various industries, including information technology, advertising & marketing, and business services. Feedback indicates a strong ability to generate leads and set appointments, particularly in business services, where clients reported significant sales increases. While some clients noted challenges in the IT sector, overall sentiment across industries is positive, highlighting the company's responsiveness, project management skills, and alignment with client needs.
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Select Industry to see insights

Information technology Advertising & marketing Other industries Business services

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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
COLD CALL CREW (SMC-PRIVATE) LIMITED generally receives mixed feedback regarding their cost and value for money. While several clients appreciated the company's pricing and value, with comments highlighting good fit with budgets and effective service delivery, others expressed dissatisfaction. One client noted a lack of successful outcomes despite significant investment, suggesting a focus on payments over project success. Overall, many clients found them to provide good value, though experiences varied significantly.
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More responsive than most other service providers

COLD CALL CREW (SMC-PRIVATE) LIMITED is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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View projects from:

United States (5) Australia (1) Canada (1) United Arab Emirates (1)

This provider is fluent in 5 languages:

English

Arabic

Urdu

Mandarin

German

This provider is available in 4 time zones:

Central Standard Time (CST)

Eastern Standard Time (EST)

Pacific Standard Time (PST)

Mountain Standard Time (MST)

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Tele-Help-Ing Inc

5.0 7 reviews

Verified Clutch Guarantee

Undisclosed

< $25 / hr

250 - 999

Las Vegas, NV

Services provided

35% Customer Service Outsourcing

35% Call Center Services

30% Back Office Outsourcing

Tele-Help-Ing is a virtual assistant services provider excelling in diverse areas including database management, legal support, workflow optimization, and clinical triage. The company is praised for its professionalism, proactive project management, and strong cultural fit across industries. Reviews indicate high client satisfaction, with over 90% of feedback highlighting timely delivery and effective communication. Tele-Help-Ing consistently receives commendations for their adaptability and client-centric approach.

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Reviews mention Timely
Tele-Help-Ing Inc has received consistently positive feedback regarding their timeliness and responsiveness. Clients have noted that projects were delivered on time, with one remarking on their proactive communication about holidays and out-of-office dates. Another client highlighted that Tele-Help-Ing Inc's team communicated effectively and consistently, often addressing requests within 24 hours. Overall, the sentiment reflects strong satisfaction with their timely execution and commitment to meeting client needs.

Back Office Outsourcing for Software Company

5.0 Sep 16, 2025

They were always on time and proactive about holidays and out-of-office dates. They are the best outsourced staffing company I have ever worked with!
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Paralegal Assistance for Legal Company

5.0 Nov 3, 2025

Yes, they delivered on time and were very responsive to our needs.
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Call Center Services for Healthcare Company

5.0 Jul 11, 2025

Tele-Help-Ing is highly responsive during both the onboarding phase and ongoing operations. Questions, requests, and minor escalations are typically addressed within 24 hours, often much faster. We have a single point of contact who remains available and communicative, including during off-hours when urgent clinical adjustments are needed. They’ve delivered on key milestones on time, including staff onboarding and credential documentation, HIPAA/security attestation, protocol alignment sessions, launch of live triage services, and implementation of reporting cadence and quality review workflows.
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Logo Design, SMM & Advertising for Real Estate Company

5.0 Jul 18, 2025

They delivered on time and responded quickly to all needs that I asked for.
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Industry Experience

Tele-Help-Ing Inc has demonstrated significant expertise across various industries, including consumer products, legal, healthcare, insurance, financial services, and real estate. Clients commend Tele-Help-Ing Inc for their responsive service, cultural fit, and ability to optimize workflows, enhance client engagement, and provide specialized support. Overall sentiment is highly positive, with notable impacts on operational efficiency, client satisfaction, and revenue growth, making Tele-Help-Ing Inc a strong candidate for businesses in these sectors.
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Real estate Consumer products & services Insurance Financial services Software Legal Other industries

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Average Project Cost Breakdown

Less than $10,000 (4) $10,000 to $49,000 (1)

What Clients Have Said
Tele-Help-Ing Inc has received positive feedback regarding its overall cost and value for money. Clients have noted that Tele-Help-Ing Inc offers pricing that fits their budgets, with one CEO highlighting it as a 'good value for cost.' Additionally, clients appreciate the company's effective service delivery and responsiveness, often remarking that the quality of work justifies the expenses incurred. Overall, the sentiment reflects satisfaction with the balance of cost and service quality provided by Tele-Help-Ing Inc.
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Pensacola, Florida (1) Wichita, Kansas (1) Austin, Texas (1) South Chicago, Illinois (1) Napa, California (1) San Diego, California (1) Orange County, California (1)

This provider is fluent in 2 languages:

English

Spanish

This provider is available in 1 time zone:

Pacific Standard Time (PST)

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Talent First

5.0 9 reviews

Verified

$5,000+

$50 - $99 / hr

10 - 49

Kyiv, Ukraine

Services provided

15% Customer Service Outsourcing

55% IT Staff Augmentation

15% Cybersecurity +1 service

15% Recruiting

Talent First is a Customer Service BPO providing outsourced customer support and employee outsourcing solutions. Reviews indicate a 100% satisfaction rate, highlighting their cooperative and timely project management, with consistent praise for the quality of service. Clients note alignment with company values and commendably high ratings for cost-value efficiency.

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Reviews mention Innovative
The feedback regarding Talent First highlights their innovative approach to problem-solving, with clients noting their ability to deliver on time while providing additional creative perspectives. One client specifically mentioned that Talent First offered innovative solutions to complex challenges, which significantly contributed to customer satisfaction. Overall, the sentiment reflects a strong appreciation for their innovative capabilities, with no reported areas for improvement.

SaaS Product Dev & UI/UX Design for Market Research Company

5.0 Dec 25, 2023

They delivered on time and offered additional innovative perspective to solve complicated problems. They went above and beyond to help us achieve our goals.
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1 of 1 Customer Service Outsourcing reviews are 5 stars

$10,000 – $49,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Recruiting Services for Cybersecurity Platform
5.0 — Talent First provides recruiting services for a cybersecurity platform. Talent First supports the client's company with employee outsourcing services. Read more
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Industry Experience

Talent First has demonstrated expertise across various industries, including cybersecurity, education, telecommunications, and others. Clients consistently recognize their strengths in recruiting high-quality candidates, swift response times, and effective collaboration. In the cybersecurity and telecommunications sectors, they excel in sourcing specialized talent, while in education, they showcase their ability to meet specific technical requirements. Overall, feedback reflects a strong positive sentiment across all industries, making Talent First a suitable partner for projects requiring skilled recruitment and innovative solutions.
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Software Education Research Information technology Telecommunications

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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1)

What Clients Have Said
Clients frequently commend Talent First for their excellent value for money, noting that they consistently deliver high-quality candidates at competitive rates. For example, one client highlighted their 'good value for cost' and the ability to quickly supply suitable candidates, leading to successful hires. Overall, the sentiment reflects satisfaction with both the pricing structure and the quality of service provided, reinforcing Talent First's reputation as a cost-effective partner in recruitment.
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Ridgeline Agency

5.0 1 review

Verified Clutch Guarantee

$5,000+

$50 - $99 / hr

50 - 249

Houston, TX

Services provided

60% Customer Service Outsourcing

20% CRM Consulting and SI

5% AI Agents +3 services

5% AI Consulting

5% Other IT Consulting and SI

5% Unified Communications Consulting & SI

Ridgeline Agency is a Customer Service BPO specializing in Customer Support Outsourcing. With 100% positive feedback, clients praise their exceptional project management and efficiency, improving customer service ratings by 25% and reducing costs by 50%. Their thought leadership and alignment with client values are consistently highlighted.

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More responsive than most other service providers

Ridgeline Agency is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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$675 Growing DTC brands needing reliable part-time CS $1,345 Scaling brands with steady daily ticket volume $2,685 High-volume brands wanting fully-managed CS A-Z

Managed Customer Service Teams
Dedicated, fully managed customer service teams that handle email, chat, and helpdesk support in your brand voice. Consistent, five-star CX for DTC, e-commerce, and hospitality brands—without building an in-house team. Starting at 10 hours per week.
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Moneypenny USA

4.4 53 reviews

Verified

Undisclosed

< $25 / hr

250 - 999

Duluth, GA

Services provided

10% Customer Service Outsourcing

80% Call Center Services

10% Back Office Outsourcing

Moneypenny USA (formerly VoiceNation) is a call center and answering service provider that offers tailored customer service solutions for businesses in various industries. The reviews reveal a 90% satisfaction rate, with clients frequently praising their responsive communication and customized service. However, around 20% of reviews indicate areas for improvement, such as consistency in service quality and data management. Overall, Moneypenny USA is commended for its friendly and professional approach.

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0 of 1 reviews is 5 stars

Less than $10,000 avg. project cost

Reviewed 1 time in the past 6 months
Moneypenny USA has received positive feedback for its initial onboarding and customer service, particularly in handling after-hours calls and providing backup receptionist services. However, clients have noted inconsistencies in service quality and communication once the initial setup is complete, as well as unexpected charges. Overall, while the company demonstrates a commitment to timely delivery, there are areas for improvement in maintaining consistent service levels and clear terms.
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Industry Experience

Moneypenny USA demonstrates significant expertise across various industries, including Construction, Healthcare, Business Services, Real Estate, and Advertising & Marketing. Feedback highlights their strengths in customer service, adaptability, and responsiveness, especially in handling inbound calls and lead management. Clients appreciate Moneypenny’s personalized approach, which enhances client engagement and satisfaction. Overall sentiment is positive, particularly among businesses requiring reliable call handling and customer interaction, indicating a strong fit for sectors emphasizing client relations and service responsiveness.
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Arts, entertainment & music Hospitality & leisure Retail Construction Other industries Business services Telecommunications Real estate Advertising & marketing Education Information technology Manufacturing Energy & natural resources

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Average Project Cost Breakdown

Less than $10,000 (41) $10,000 to $49,000 (8)

What Clients Have Said
Feedback on Moneypenny USA's pricing indicates a mixed sentiment regarding value for money. Clients appreciate the competitive rates and flexibility, with one stating, "their plan was one of the best" compared to competitors. However, some reported unexpected charges, leading to concerns about consistency in pricing. Overall, many clients feel that the service is a cost-effective solution, enhancing professionalism and operational efficiency, with one client noting, "we'd continue to use VoiceNation, even if they charged more."
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Melbourne, Florida (1) Miami, Florida (1) Tampa, Florida (1) Atlanta, Georgia (1) Wichita, Kansas (1) Blue Springs, Missouri (1) Chesterfield, Missouri (1) Charlotte, North Carolina (1) Concord, North Carolina (1) Greenville, North Carolina (1) High Point, North Carolina (1) Greenville, South Carolina (1) Baytown, Texas (1) Dallas, Texas (1) Friendswood, Texas (1) Frisco, Texas (1) Galveston, Texas (1) Garland, Texas (1) Nacogdoches, Texas (1) Midland, Texas (1) Hanover Park, Illinois (1) Oak Lawn, Illinois (1) Columbus, Indiana (1) Eastpointe, Michigan (1) Minneapolis, Minnesota (1) Long Branch, New Jersey (1) Staten Island, New York (1) Syracuse, New York (1) Milwaukee, Wisconsin (1) Los Angeles, California (1) San Francisco, California (1) Arvada, Colorado (1) Colorado Springs, Colorado (1) Las Vegas, Nevada (1) Phoenix, Arizona (1) Scottsdale, Arizona (1) Bismarck, North Dakota (1) Taunton, Massachusetts (1) Philadelphia, Pennsylvania (1) Pittsburgh, Pennsylvania (1) Fairburn, Georgia (1) Rockingham, North Carolina (1) Wadesboro, North Carolina (1) Etowah, Tennessee (1) Sylacauga, Alabama (1) Ocean View, Delaware (1) Harlan, Kentucky (1)

This provider is fluent in 2 languages:

English

Spanish

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CallZent

5.0 60 reviews

Verified

$1,000+

< $25 / hr

50 - 249

San Diego, CA

Services provided

25% Customer Service Outsourcing

25% Market Research

15% Call Center Services +4 services

10% Back Office Outsourcing

10% Custom Software Development

10% Litigation Support Services

5% PEO/Employee Leasing

CallZent is a Customer Service Outsourcing (CSO) provider excelling in call center outsourcing and customer care outsourcing. With 100% positive reviews, clients praise their proactive project management, effective communication, and commitment to customer and employee satisfaction. Their ability to seamlessly integrate custom solutions while maintaining high-quality customer support is frequently highlighted.

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Reviews mention Personable
The feedback regarding CallZent highlights their personable approach, with clients noting the team's professionalism, empathy, and deep understanding of the IT industry. One client emphasized that CallZent's agents felt like an extension of their own team, showcasing a tailored and personalized service that distinguished them from competitors. Overall, the sentiment reflects a strong appreciation for their responsive communication and dedication to client needs.

Call Center Services for IT Services Company

5.0 Apr 25, 2025

What stood out most about CallZent was their deep understanding of the IT industry and how they tailored their call center solutions to match our technical support needs. Their agents felt like part of our team—professional, knowledgeable, and empathetic. That personalized touch truly set them apart from other providers.
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4 of 4 Customer Service Outsourcing reviews are 5 stars

4 new reviews for Customer Service Outsourcing in past 6 months

Less than $10,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Healthcare Company
5.0 — CallZent provided customer support services for a healthcare company. The team was tasked with handling inquiries via phone, chat, and email. Read more
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Average Project Cost Breakdown

$50,000 to $199,999 (4) $10,000 to $49,000 (3) $200,000 to $999,999 (3) Less than $10,000 (2)

What Clients Have Said
Clients consistently highlight CallZent's competitive pricing and exceptional value for money. One client noted, 'Pricing fit our budget' and emphasized the 'good value for cost.' Another stated that CallZent's ability to deliver quality service while maintaining affordability significantly improved their operations. Overall, the sentiment reflects satisfaction with the cost-effectiveness of CallZent's services, reinforcing their reputation as a reliable partner that aligns well with client budgets.
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United States (5) Canada (2) Mexico (1) United Arab Emirates (1)

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Veza Reception

4.8 10 reviews

Verified

Undisclosed

Undisclosed

10 - 49

Phoenix, AZ

Services provided

20% Customer Service Outsourcing

80% Call Center Services

Veza Reception is a customer support outsourcing company providing services such as call center solutions and customer care outsourcing. The reviews reflect a 100% satisfaction rate, highlighting their excellent customer service, with no areas for improvement mentioned. Clients appreciate their ability to align company values and their proactive approach to understanding client goals.

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4 of 5 reviews are 5 stars

Less than $10,000 avg. project cost

Reviewed 5 times in the past 6 months
Veza Reception has received positive feedback for its responsive virtual receptionist services, particularly in the legal sector. Clients appreciate the timely handling of calls and the professionalism of the receptionists, which has contributed to improved client retention and peace of mind. However, some reviews indicate a decline in service quality over time, with concerns about training and communication regarding service capabilities. Overall, the sentiment towards Veza Reception remains largely favorable, with clients valuing their affordability and alignment with business values.
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2 of 2 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

Less than $10,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center & Customer Support Services for Inspection Co
5.0 — Veza Reception provides call center and customer support services for a home inspection company. The team is responsible for answering phones, scheduling jobs, and following up with customers. Read more
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Industry Experience

Veza Reception has demonstrated significant expertise in the legal and real estate industries, providing virtual receptionist services that enhance client communication and operational efficiency. Legal firms reported high satisfaction with their professionalism and ability to adapt to specific needs, while real estate clients appreciated their reliable scheduling and customer service. Overall, feedback highlights Veza Reception's strengths in flexibility, responsiveness, and cost-effectiveness, making them particularly suitable for businesses in legal and real estate sectors.
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Construction Real estate Legal

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Tulsa, Oklahoma (1) Traverse City, Michigan (1) Las Vegas, Nevada (1) Portland, Oregon (1) Honolulu, Hawaii (1) Latrobe, Pennsylvania (1) Rocky Hill, Connecticut (1) New Hartford, New York (1)

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SPLACE BPO

4.9 5 reviews

Verified

$5,000+

< $25 / hr

250 - 999

Davao City, Philippines

Services provided

20% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services +2 services

20% Finance & Accounting Outsourcing (FAO)

20% Sales Outsourcing

SPLACE BPO is a Customer Service BPO specializing in Call Center Solutions and Outsourced Customer Support. With high ratings and positive feedback, clients commend their attentive and timely project management, engaging culture, and efficient handling of customer interactions. Notably, 100% of clients appreciate their responsiveness and integration into team dynamics, although some suggest improving communication timing.

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1 of 2 Customer Service Outsourcing reviews are 5 stars

2 new reviews for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service & Sales Outsourcing for Water Filtration Co
5.0 — SPLACE BPO provides customer service and sales outsourcing services for a water filtration company. The team is also responsible for providing technical support. Read more
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Industry Experience

SPLACE BPO has demonstrated significant expertise across various sectors, including Education, Automotive, Business Services, and Home Services. In Education, they excelled in administrative support and chat management, receiving praise for their effective communication and responsiveness. The Automotive sector noted their efficiency in managing service inquiries, while Business Services recognized their impactful sales management leading to substantial revenue increases. Lastly, in Home Services, they were commended for quick and efficient customer interaction. Overall, SPLACE BPO is perceived positively across all industries, highlighting their adaptability and commitment to client success.
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Education Automotive Business services Home Services

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View projects from:

United States (4) Ireland (1)

This provider is fluent in 2 languages:

English

Spanish

This provider is available in 37 time zones:

Colombia Time (COT)

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Gulf Standard Time (GST)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

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Solutions

5.0 58 reviews

Verified

$1,000+

$25 - $49 / hr

10 - 49

Tel Aviv-Yafo, Israel

Services provided

10% Customer Service Outsourcing

30% Custom Software Development

30% Web Development +3 services

10% AI Development

10% Cybersecurity

10% Pay Per Click

LEVIEV'S is a Customer Service BPO specializing in comprehensive customer support services, including technical assistance and customer relationship management. Reviews highlight a significant 10% increase in customer satisfaction and over a 50% reduction in response times. Clients commend their proactive problem-solving, adaptability, and timely project execution, with no negative feedback reported.

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Reviews mention Adaptable
Solutions received positive feedback regarding its adaptability in project execution. Clients noted the company's responsiveness to mid-project changes and its commitment to understanding specific business needs. One client highlighted that Solutions effectively listened and tailored their approach rather than offering a generic solution. While there was a slight delay in delivery, the overall sentiment reflected satisfaction with Solutions' ability to adjust and meet unique requirements, showcasing their flexibility and client-centric focus.

AI Development for Real Estate Firm

5.0 Jun 4, 2025

The project management was solid with regular updates and quick responses to our requests, though delivery was about 2 weeks later than promised - but they handled our mid-project changes really well without any pushback. What impressed me most was their genuine commitment to understanding our specific business processes rather than just pushing a one-size-fits-all solution - they really listened and adapted to our unique need.
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Industry Experience

LEVIEV'S has demonstrated expertise across various industries, including retail, technology, education, financial services, and healthcare. They excel in developing custom AI solutions and enhancing user experience through effective website design and functionality. Clients consistently commend their project management, responsiveness, and ability to align solutions with business needs, resulting in improved metrics such as lead conversion, customer satisfaction, and operational efficiency. Overall sentiment indicates a strong fit for companies seeking innovative digital solutions, particularly in technology-driven sectors.
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Retail Other industries Information technology Education Financial services Hospitality & leisure Advertising & marketing Real estate Non-profit Legal Insurance Gaming HVAC Energy & natural resources

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Average Project Cost Breakdown

$10,000 to $49,000 (14) Less than $10,000 (11) $50,000 to $199,999 (6) $200,000 to $999,999 (2)

What Clients Have Said
Solutions is consistently praised for its competitive pricing and exceptional value for money. Clients highlight the alignment of Solutions' pricing with their budgets, noting that they received good value for the cost. For instance, one client emphasized that their pricing fit perfectly within their budget, while another remarked on the great culture fit and overall value. The positive sentiment surrounding Solutions' pricing reflects a strong perception of cost-effectiveness and satisfaction among its clients.
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United States (17) England (7) Canada (6) Australia (1) Wales (1)

This provider is fluent in 2 languages:

English

Russian

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Alpha Market Flow

5.0 7 reviews

Verified

$5,000+

Undisclosed

10 - 49

Dover, DE

Services provided

10% Customer Service Outsourcing

20% Content Marketing

20% Public Relations +5 services

10% Content Writing Services

10% Direct Marketing

10% Market Research

10% Marketing Strategy

10% Search Engine Optimization

Alpha Market Flow is a digital marketing and SEO agency with a proven track record in enhancing social media presence and public relations. The company is highly rated for its expertise, professionalism, and understanding of niche industries like proprietary trading. Feedback is overwhelmingly positive, highlighting their impressive project management and ability to exceed expectations, with 100% of reviewers expressing satisfaction with their services.

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Reviews mention Communicative
Client feedback highlights Alpha Market Flow's exceptional communication skills, emphasizing their fast, professional, and responsive interactions throughout the project. The team was noted for their organized and client-focused approach, delivering work ahead of schedule and exceeding expectations. One client specifically praised their ability to combine strategic insight with execution, contributing to a clear and effective communication process that significantly impacted the project's success.

SEO & Branding Services for Business Services Firm

5.0 May 31, 2026

The experience they delivered was exceptional, with fast, professional, and responsive communication throughout the entire engagement, and final results that exceeded our expectations.
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4 of 4 reviews are 5 stars

Unknown avg. project cost

Reviewed 4 times in the past 6 months
Alpha Market Flow has received overwhelmingly positive feedback over the past six months, with clients highlighting their expertise in SEO, digital marketing, and public relations. One client noted significant growth in social media engagement and brand trust, praising the team's integration and project management. Another emphasized the exceptional PR experience, securing placements beyond expectations. Clients consistently commended Alpha Market Flow's professionalism, timely delivery, and deep understanding of niche industries, with no reported areas for improvement.
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Industry Experience

Alpha Market Flow has received positive feedback across various industries, primarily in business services and financial services. In business services, they demonstrated strong expertise in SEO and digital marketing, enhancing brand visibility and competitiveness. In financial services, they excelled in public relations, particularly for prop trading firms, showcasing deep industry knowledge and effective communication. Overall, clients appreciate their professionalism, timely delivery, and impactful strategies, making them a suitable partner for businesses seeking growth in these sectors.
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Business services Financial services

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United States (2) Cyprus (1) United Arab Emirates (1)

This provider is fluent in 1 language:

English

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Cloud Sourcing

5.0 5 reviews

Verified

$5,000+

< $25 / hr

10 - 49

Miami, FL

Services provided

20% Customer Service Outsourcing

40% Call Center Services

20% Back Office Outsourcing +1 service

20% Sales Outsourcing

Cloud Sourcing is a Customer Support Outsourcing firm excelling in comprehensive BPO services, including billing, customer support, and marketing. The company boasts a 100% positive feedback rate, with clients highlighting their prompt communication and efficiency. Over 80% of reviews emphasize their ability to enhance operational productivity and achieve significant cost savings.

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3 of 3 Customer Service Outsourcing reviews are 5 stars

3 new reviews for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Back-Office Support for ABA Therapy Center
5.0 — Cloud Sourcing provides back-office support for an ABA therapy center. The team handles the client's billing process, patient scheduling, customer support, accounting, and bookkeeping. Read more
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Industry Experience

Cloud Sourcing has demonstrated a strong track record across various industries including Healthcare, Real Estate, Transportation, Financial Services, and Advertising & Marketing. Clients have praised their expertise in medical billing, sales support, and customer service, leading to significant operational improvements and cost savings. Overall sentiment is highly positive, with clients noting exceptional responsiveness, quality of service, and measurable outcomes such as increased sales and improved client satisfaction, making them a suitable partner for diverse projects.
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Select Industry to see insights

Healthcare Real estate Transportation Financial services Advertising & marketing

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Average Project Cost Breakdown

$50,000 to $199,999 (2) $200,000 to $999,999 (2)

What Clients Have Said
Clients consistently highlight Cloud Sourcing's competitive pricing and exceptional value for money. For instance, one CEO noted that partnering with them resulted in significant cost savings, allowing their team to operate more efficiently. Another client emphasized that the services provided were much cheaper than hiring locally, yet still delivered outstanding results. Overall, the sentiment is overwhelmingly positive, with clients appreciating the quality of service relative to the cost.
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Miami, Florida (1) Teaneck, United States (1) Brooklyn, New York (1) New York City, New York (1) Salt Lake City, Utah (1)

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Wise Business Process Outsourcing LLC

4.8 2 reviews

Verified

$10,000+

< $25 / hr

50 - 249

St. Petersburg, FL

Services provided

10% Customer Service Outsourcing

25% Call Center Services

15% Back Office Outsourcing +5 services

15% Sales Outsourcing

10% AI Agents

10% Application Testing

10% IT Managed Services

5% Custom Software Development

Wise Business Process Outsourcing LLC is a customer service outsourcing firm specializing in sales and customer support services. Their reviews highlight exceptional performance in closing ratios, quality of service, and effective project management, with over 90% of feedback being positive. Clients appreciate their proactive attention to detail and responsive communication.

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1 of 2 reviews are 5 stars

2 new reviews for Customer Service Outsourcing services

$200,000 – $999,999 avg. project cost

Reviewed 2 times in the past 6 months
Wise Business Process Outsourcing LLC has received positive feedback in recent reviews, highlighting their effective communication, quality of service, and proactive attention to detail. Clients noted successful outcomes in customer service improvements and lead generation, with one reviewer emphasizing that Wise Business Process Outsourcing LLC consistently meets or exceeds expectations. Overall, the sentiment is highly favorable, with clients expressing satisfaction and recommending clear expectations for collaboration.
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1 of 2 Customer Service Outsourcing reviews are 5 stars

2 new reviews for Customer Service Outsourcing in past 6 months

$200,000 – $999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Sales & Customer Service Outsourcing for Consultancy
5.0 — Wise Business Process Outsourcing LLC provides sales, customer service, and back-office outsourcing for a contact center consultancy. The team handles outbound BDRs, inbound sales calls, and Read more
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Average Project Cost Breakdown

$200,000 to $999,999 (1)

What Clients Have Said
Wise Business Process Outsourcing LLC is noted for providing good value for its cost, with clients emphasizing the company's effective communication and quality of service. One client highlighted that Wise Business Process Outsourcing LLC was selected due to its high ratings and competitive pricing. Another client mentioned a significant investment of $500,000, indicating confidence in the return on investment, as the company has consistently met or exceeded performance expectations.
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View projects from:

Dominican Republic (1) United States (1)

This provider is fluent in 3 languages:

English

Spanish

French

This provider is available in 3 time zones:

Central Standard Time (CST)

Eastern Standard Time (EST)

Pacific Standard Time (PST)

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SN Holdings SA

Not yet reviewed

Verified

$100,000+

$25 - $49 / hr

50 - 249

Services provided

100% Customer Service Outsourcing

SN Holdings SA is a midsize Customer Service Outsourcing company in Durban, South Africa. Their services include Customer Service Outsourcing.
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Call Center Services International

Not yet reviewed

Verified

$100,000+

< $25 / hr

1,000 - 9,999

San Diego, CA

Services provided

30% Customer Service Outsourcing

45% Call Center Services

10% Recruitment Process Outsourcing +2 services

10% Staffing

5% Finance & Accounting Outsourcing (FAO)

Call Center Services International, a telephone answering service, is based in San Diego, California and Tijuana, Mexico. They focus on Call Center Services and Customer Service Outsourcing.
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Answer4u

Not yet reviewed

Verified

$1,000+

< $25 / hr

50 - 249

Nottingham , England

Services provided

35% Customer Service Outsourcing

55% Call Center Services

10% Back Office Outsourcing

Answer4u is a call center service. The company is based in Nottingham , England. Their services include Call Center Services and Customer Service Outsourcing.
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FGC+

Not yet reviewed

Verified

Undisclosed

Undisclosed

250 - 999

Suffern, NY

Services provided

20% Customer Service Outsourcing

25% Back Office Outsourcing

20% Accounting +2 services

20% Call Center Services

15% Finance & Accounting Outsourcing (FAO)

FGC+ is a Back Office Outsourcing company. Founded in 2011, the team offers Back Office Outsourcing and Accounting.
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Visionary Solutions Inc.

Not yet reviewed

Verified

Undisclosed

Undisclosed

250 - 999

Miami, FL

Services provided

30% Customer Service Outsourcing

25% Business Consulting

25% Call Center Services +1 service

20% Sales Outsourcing

Visionary Solutions Inc. Is a Miami, Florida-based Customer Service Outsourcing company. They focus on Customer Service Outsourcing and Call Center Services and were founded in 2006.
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Limitless Outsourcing

Not yet reviewed

Verified

$10,000+

< $25 / hr

250 - 999

Prishtina, Kosovo

Services provided

45% Customer Service Outsourcing

20% HR Outsourcing

15% Sales Outsourcing +3 services

10% Finance & Accounting Outsourcing (FAO)

5% Back Office Outsourcing

5% Recruitment Process Outsourcing

Established in 2018, Limitless Outsourcing is a midsize Customer Service Outsourcing company in Prishtina, Kosovo. Their team provides Customer Service Outsourcing and HR Outsourcing.
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Emvia CX

Not yet reviewed

Verified

Undisclosed

Undisclosed

1,000 - 9,999

Services provided

30% Customer Service Outsourcing

40% Call Center Services

20% Language Interpretation +1 service

10% Sales Outsourcing

Emvia CX is a call center service located in Kansas City, Missouri. They focus on Call Center Services and Customer Service Outsourcing.
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myVA360

Not yet reviewed

Verified

$1,000+

< $25 / hr

10 - 49

Miami, FL

Services provided

25% Customer Service Outsourcing

30% Back Office Outsourcing

25% Social Media Marketing +2 services

10% Accounting

10% Graphic Design

MyVA360 is a Back Office Outsourcing company. They provide Back Office Outsourcing and Customer Service Outsourcing and were established in 2019.
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5C Virtual Assistance Services

Not yet reviewed

Verified

$1,000+

< $25 / hr

50 - 249

Jersey City, NJ

Services provided

20% Customer Service Outsourcing

60% Back Office Outsourcing

10% Finance & Accounting Outsourcing (FAO) +1 service

10% Social Media Marketing

Founded in 2018, 5C Virtual Assistance Services is a Back Office Outsourcing company. The agency offers Back Office Outsourcing and Customer Service Outsourcing, and is midsize.
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hello.de AG

Not yet reviewed

Verified

$100,000+

$25 - $49 / hr

250 - 999

Berlin, Germany

Services provided

10% Customer Service Outsourcing

70% Call Center Services

10% Back Office Outsourcing +1 service

10% Insurance Services & Brokers

Call center service hello.de AG specializes in Call Center Services and Back Office Outsourcing. They were launched in 2013.
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My Own Staff

Not yet reviewed

Verified

$1,000+

< $25 / hr

50 - 249

Services provided

10% Customer Service Outsourcing

30% Staffing

20% Back Office Outsourcing +3 services

20% HR Outsourcing

10% Finance & Accounting Outsourcing (FAO)

10% IT Staff Augmentation

My Own Staff is a Greenville, South Carolina-based Staffing company. The team focuses on Staffing and Back Office Outsourcing.
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LinxMD

Not yet reviewed

Verified

Undisclosed

< $25 / hr

2 - 9

Services provided

15% Customer Service Outsourcing

40% Back Office Outsourcing

25% Call Center Services +1 service

20% Finance & Accounting Outsourcing (FAO)

LinxMD is a Back Office Outsourcing company headquartered in Naperville, Illinois. Launched in 2023, the team offers Back Office Outsourcing and Call Center Services.
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InfraWeb Manage Services Provider

Not yet reviewed

Verified

$1,000+

Undisclosed

50 - 249

București, Romania

Services provided

15% Customer Service Outsourcing

85% Call Center Services

Call center InfraWeb Manage Services Provider is headquartered in București, Romania and Drobeta-Turnu Severin, Romania. Their services include Call Center Services and Customer Service
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LimTC

5.0 45 reviews

$1,000+

< $25 / hr

50 - 249

Kyiv, Ukraine

Services provided

50% Customer Service Outsourcing

25% Back Office Outsourcing

15% Call Center Services +1 service

10% HR Outsourcing

LimTC is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. Reviews highlight a 100% positive feedback rate, emphasizing their cultural fit, value for cost, and adaptability. Impressively, LimTC improved onboarding efficiency by 40% and raised a company's Net Promoter Score by 25 points, showcasing their effectiveness in enhancing customer satisfaction and operational performance.

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1 of 1 reviews is 5 stars

1 new review for Customer Service Outsourcing services

Unknown avg. project cost

Reviewed 1 time in the past 6 months
LimTC has received positive feedback over the past six months, particularly for its ability to handle a significant volume of customer support tasks efficiently. A client highlighted that LimTC managed 90% of inbound calls and 70% of emails, demonstrating effective service delivery. Clients appreciate LimTC's cultural fit and willingness to adapt, although some noted a lack of prioritization in task management. Overall, the sentiment reflects satisfaction with LimTC's support and responsiveness to client needs.
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11 of 11 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

$10,000 – $49,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Services for E-Commerce Company
5.0 — LimTC has provided call center services for an e-commerce company. The team has been responsible for lead generation, customer inquiries handling, and order processing. Read more
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Average Project Cost Breakdown

$10,000 to $49,000 (15) $50,000 to $199,999 (11) Less than $10,000 (3) $200,000 to $999,999 (1)

What Clients Have Said
Client feedback on LimTC highlights a strong sentiment regarding cost-effectiveness and value for money. Multiple clients praised LimTC for providing 'good value for cost' and noted that their pricing fit within budget constraints while delivering exceptional service quality. One client specifically mentioned a 200% increase in upselling revenue, attributing this success to LimTC's effective support. Overall, clients felt that the investment in LimTC was justified by the significant returns and improvements in service efficiency.
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United States (9) Ukraine (7) Canada (4) Germany (3) England (2) Israel (1) Australia (1) Netherlands (1) Pakistan (1) Switzerland (1) United Arab Emirates (1) India (1) Estonia (1) Denmark (1)

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Big Outsource

5.0 52 reviews

$10,000+

< $25 / hr

250 - 999

San Pablo City, Philippines

Services provided

40% Customer Service Outsourcing

30% Back Office Outsourcing

20% Call Center Services +1 service

10% Finance & Accounting Outsourcing (FAO)

Big Outsource is a Customer Support Outsourcing provider offering call center solutions and customer service BPO services. Across reviews, 100% of clients praised their timely project delivery, professional communication, and seamless integration into client operations, with notable improvements in customer response times and administrative efficiency. They consistently deliver high-quality, reliable outsourced customer support, enhancing customer care and operational processes.

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Reviews mention Exceptional performance
Clients consistently express exceptional satisfaction with Big Outsource's performance. One CEO noted a significant reduction in client onboarding time and praised their methodical approach and responsiveness. Similarly, an Application Specialist highlighted their impressive project management and proactive solutions, while a financial services owner commended their professionalism and 99% accuracy in bookkeeping. Overall, the sentiment reflects a strong alignment of values, reliability, and a commitment to understanding client needs.

Back-Office Support & Customer Service for Fitness Company

5.0 Jun 19, 2025

I cut my client onboarding time by almost half—down to 2 days from over 4. My reconciliation process became more accurate, with fewer errors and faster month-end wrap-ups. Clients appreciated the improved responsiveness and structure. They worked very methodically. I had a shared folder system in place, and they followed naming conventions and deadlines precisely. I never had to chase them down—they anticipated needs and checked in regularly. Their team is responsive, skilled, and dependable—ideal for small practices like mine.
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Customer Support for Driving Technology Company

5.0 Aug 4, 2023

Big Outsource has shown impressive project management skills. They have always delivered on time and have been quick to respond to our needs, often providing proactive solutions to any challenges that arose. What sets Big Outsource apart is their excellent understanding of our niche industry needs and their commitment to delivering exceptional customer service.
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Bookkeeping Services for Accounting Firm

5.0 Jul 31, 2023

Big Outsource has demonstrated excellent project management skills. They consistently deliver on time and are quick to respond to our needs. They always go the extra mile to ensure we're satisfied with their services.
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16 of 16 Customer Service Outsourcing reviews are 5 stars

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Back Office Outsourcing for Insurance Brokerage
5.0 — Big Outsource provided virtual assistant services for an insurance brokerage. The team managed the client's calendar, sent invoices, followed up on late payments, and uploaded photo sets to client Read more
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Industry Experience

Big Outsource has demonstrated expertise across diverse industries such as eCommerce, Information Technology, Healthcare, and Education. They excel in customer service and operational support, with clients highlighting improved responsiveness and efficiency. In eCommerce, their contributions led to faster customer response times and enhanced satisfaction. In IT and Healthcare, they significantly streamlined operations, enabling clients to focus on strategic initiatives. Overall sentiment is highly positive, indicating Big Outsource's adaptability and commitment to client success across various sectors.
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Medical Legal Healthcare Software Financial services Other industries Wellness & Fitness Beauty Real estate Telecommunications Beauty & Cosmetics Consulting Retail Consumer Products Information technology eCommerce Chemicals & Biotechnology Arts, entertainment & music Education Supply Chain, Logistics, and Transport

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Average Project Cost Breakdown

$50,000 to $199,999 (15) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently praise Big Outsource for their competitive pricing and exceptional value for money. Feedback highlights that their services fit within budget constraints while delivering high-quality outcomes. One client noted a 30% improvement in turnaround time, attributing this success to the efficient support provided at a reasonable cost. Another emphasized the reliability and professionalism of their team, making it feel like an extension of their own operations. Overall, clients regard Big Outsource as a cost-effective solution that enhances operational efficiency.
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Boldr.

4.8 10 reviews

$1,000+

Undisclosed

1,000 - 9,999

Santa Monica, CA

Services provided

50% Customer Service Outsourcing

15% Back Office Outsourcing

15% Call Center Services +2 services

15% Employer of Record (EOR) Services

5% Data Annotation Services

Boldr. is a Customer Service BPO company that specializes in outsourced customer support and offers comprehensive solutions such as 24/7 multi-language support. They have been praised for their adaptability, responsiveness, and significant cost savings for clients. Notably, 90% of reviews highlight their positive impact on metrics like CSAT and cost efficiency, though some note room for improvement in hiring speed.

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1 of 2 Customer Service Outsourcing reviews are 5 stars

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for GPS Pet Tracker Provider
4.5 — Boldr. provided customer services outsourcing services for a GPS pet tracker provider. Boldr. provided multi-language support via email and chats for the client's customers around the world. Read more
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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients consistently praise Boldr. for their cost-effectiveness and value for money, often noting significant savings. For example, one client reported an annual savings of $6 million due to their partnership. Another highlighted Boldr.'s pricing as fitting their budget while providing great value. Overall, the sentiment reflects that Boldr. delivers high-quality services at competitive prices, making them a preferred choice for businesses seeking effective outsourcing solutions.
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United States (6) Austria (1) Canada (1)

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PartnerHero

4.9 6 reviews

Undisclosed

< $25 / hr

1,000 - 9,999

Boise, ID

Services provided

60% Customer Service Outsourcing

10% Application Testing

10% Back Office Outsourcing +2 services

10% Call Center Services

10% Finance & Accounting Outsourcing (FAO)

PartnerHero is a Customer Support Outsourcing firm known for delivering exceptional remote customer care and customer service BPO solutions. With a focus on alignment with client values and budgets, 100% of reviewers highlighted their proactive approach and attentiveness. PartnerHero consistently meets client expectations, evidenced by a customer satisfaction score averaging 4.65 out of 5 stars.

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Reviews mention Attentive
Clients have expressed high satisfaction with PartnerHero's attentiveness, noting their commitment to collaboration and proactive communication. One client highlighted PartnerHero's 'white glove and personable customer service,' emphasizing their responsiveness through biweekly syncs and timely delivery. The former Manager of GXVE Beauty praised their performance, stating, 'Collaboration & Attentiveness. A true partner,' reflecting an overall sentiment of appreciation for the dedicated support provided throughout the project.

Customer Service Support for GXVE Beauty by Gwen Stefani

5.0 Mar 1, 2023

PartnerHero was constantly on time and ensured our satisfaction through biweekly syncs. Collaboration & Attentiveness. A true partner.
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1 of 2 Customer Service Outsourcing reviews are 5 stars

$200,000 – $999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Support for OOH Media & Tech Company
4.5 — PartnerHero provides an OOH media and tech firm with customer support. The vendor manages requests from end customers, resolves tickets remotely, and provides training for the client's Tier 1 Read more
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Industry Experience

PartnerHero has demonstrated notable expertise across diverse industries including media, beauty, fintech, IoT technology, and automotive. Clients commend their commitment to customer satisfaction and effective communication, highlighting strengths in customer support, training, and onboarding processes. Overall sentiment varies by industry; media and fintech report high efficiency and responsiveness, while beauty and automotive emphasize effective issue resolution and professionalism. Potential clients in these sectors can expect a reliable partner dedicated to enhancing customer experience.
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Media Beauty & Cosmetics Software Automotive

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Manhattan, New York (1) El Segundo, California (1) Missoula, Montana (1) Somerville, Massachusetts (1) Bergen Beach, New York (1)

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WOW24-7

4.8 36 reviews

$1,000+

< $25 / hr

250 - 999

Afton, WY

Services provided

65% Customer Service Outsourcing

25% Call Center Services

10% IT Staff Augmentation

WOW24-7 is a Customer Support Outsourcing company specializing in 24/7 customer service BPO solutions. Across reviews, clients praise their responsiveness, proactive engagement, and consistent service quality, with over 90% highlighting their timeliness and professionalism. Despite some knowledge gaps, their commitment to continuous improvement and adherence to SLAs sets them apart in the outsourcing industry.

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Reviews mention Reasonable pricing
Clients have praised WOW24-7 for their reasonable pricing, noting that their cost-effective solutions allow businesses to maintain high-quality customer support without overspending. One client highlighted that WOW24-7 provided a dedicated team at 50% less cost than maintaining a similar team in the UK. Overall, the sentiment surrounding pricing is positive, with clients appreciating the balance between affordability and quality service.

Customer Service Outsourcing for Photo-Editing Co

5.0 Sep 15, 2024

WOW24-7 provides us with a dedicated team of six agents at 50% less the cost of maintaining a similar team in the UK. This cost-effective solution has allowed us to allocate resources more efficiently while maintaining high-quality customer support. Additionally, their cost-effective solutions without compromising on excellence make WOW24-7 a uniquely valuable partner, consistently exceeding our expectations and driving our business success.
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2 of 4 reviews are 5 stars

3 new reviews for Customer Service Outsourcing services

$10,000 – $49,000 avg. project cost

Reviewed 4 times in the past 6 months
WOW24-7 has received positive feedback over the past six months, with clients highlighting their effective 24/7 support and proactive communication. A Customer Success Manager noted improved ticket response times and a friendly, proactive approach to customer service. The Head of Support from BR-DGE praised their commitment to high-quality service and responsiveness to evolving needs. Overall, clients appreciate WOW24-7's reliability, dedication to continuous improvement, and strong partnership, though some suggest enhancing product knowledge depth among agents.
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10 of 12 Customer Service Outsourcing reviews are 5 stars

3 new reviews for Customer Service Outsourcing in past 6 months

$10,000 – $49,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Risk Management Company
5.0 — WOW24-7 provides customer support services for a risk management company. The team is responsible for providing level one customer support. Read more
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Industry Experience

WOW24-7 demonstrates significant expertise across various industries, including Information Technology, eCommerce, Education, and Telecommunications. Clients highlight strengths in 24/7 support, responsiveness, and adaptability, noting improved customer satisfaction and operational efficiency. Overall sentiment is positive, with endorsements of their proactive service and commitment to continuous improvement. Organizations seeking reliable customer support in tech, retail, or service-oriented sectors may find WOW24-7 particularly well-suited to their needs.
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Software Consumer Products Design Manufacturing Hospitality & leisure Telecommunications Energy & natural resources Healthcare IT Services Education Other industries eCommerce Information technology Consumer products & services Retail

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Top Customer Service

5.0 68 reviews

$1,000+

Undisclosed

250 - 999

Brooklyn, NY

Services provided

55% Customer Service Outsourcing

15% Data Annotation Services

10% Back Office Outsourcing +2 services

10% Call Center Services

10% Content Moderation Services

Top Customer Service is a Customer Support Outsourcing and Call Center Solutions provider that delivers high-quality outsourced customer support and call center services. Across multiple sectors, 100% of reviews highlight their professionalism and efficiency, with over 90% noting significant improvements in response times and customer satisfaction. Their blend of human agents and AI systems ensures precise communication and brand representation for various client needs.

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1 of 1 reviews is 5 stars

$200,000 – $999,999 avg. project cost

Reviewed 1 time in the past 6 months
Top Customer Service has received positive feedback in the last six months, particularly for their content writing services. Clients highlighted the team's ability to produce high-quality, engaging content that enhanced brand messaging and improved SEO performance. They praised the smooth project management, timely delivery, and effective communication throughout the process. While some clients desired more proactive input on content strategy, the overall sentiment remains highly favorable, emphasizing Top Customer Service's alignment with client needs and their professional approach.
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25 of 25 Customer Service Outsourcing reviews are 5 stars

16 new reviews for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service & Back-Office Support for Protection Agency
5.0 — Top Customer Service provides ongoing customer support and proctoring services for an environmental protection agency. The team assists with the Section 608 support for the client's students. Read more
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Industry Experience

Top Customer Service has demonstrated expertise across various industries, including Advertising & Marketing, Automotive, Education, and Construction, among others. Clients highlighted their strengths in efficient call handling, customer support, and effective communication, which resulted in improved response times and customer satisfaction. The overall sentiment indicates satisfaction with their professionalism, adaptability, and ability to align with clients’ brand voices, making them a suitable choice for businesses seeking reliable customer service solutions.
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Advertising & marketing Automotive Electric Home Services Contracting Education Business services Construction Legal Medical Other industries Non-profit Real estate Financial services Government

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More responsive than most other service providers

Top Customer Service is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

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Select VoiceCom

4.8 10 reviews

$5,000+

< $25 / hr

1,000 - 9,999

Cebu City, Philippines

Services provided

30% Customer Service Outsourcing

30% Call Center Services

10% Back Office Outsourcing +3 services

10% Finance & Accounting Outsourcing (FAO)

10% IT Staff Augmentation

10% Sales Outsourcing

Select VoiceCom is a Customer Service BPO that specializes in Customer Support Outsourcing and Call Center Solutions. The company consistently receives excellent feedback, with 100% of reviewers highlighting their commitment to quality, responsiveness, and cultural alignment. Clients appreciate their effective communication, proactive problem-solving, and tailored services, leading to improved call quality and client satisfaction.

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0 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Select VoiceCom has received positive feedback over the last six months, particularly for its effective handling of outbound and inbound calls, achieving a 75% success rate. Clients appreciate the company's professionalism, timely project management, and alignment with their values. Notably, audit scores averaged around 95%, indicating high performance. However, there is a suggestion for Select VoiceCom to enhance proactivity in supporting representatives during challenging learning phases.
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2 of 3 Customer Service Outsourcing reviews are 5 stars

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Back Office & Customer Service Outsourcing for Law Firm
5.0 — Select VoiceCom provides back office and customer service outsourcing for a law firm. The team is responsible for lead verification, QC, data management, legal intake, and case administration. Read more
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United States (8) Australia (1)

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HelpSquad

5.0 11 reviews

$1,000+

< $25 / hr

250 - 999

Doylestown, PA

Services provided

30% Customer Service Outsourcing

40% Back Office Outsourcing

30% Call Center Services

HelpSquad is a Customer Support Outsourcing company specializing in remote customer care services such as live chat, appointment scheduling, and 24/7 customer service. With 100% positive feedback, clients consistently praise their attentiveness, timely delivery, and effective communication. Notable achievements include a 25% improvement in conversion rates and significant cost savings for clients.

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7 of 7 Customer Service Outsourcing reviews are 5 stars

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Services for Property Management Company
5.0 — HelpSquad provides customer service outsourcing for a property management company. They provide a team of four agents that handle all communications with guests across multiple booking platforms. Read more
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Industry Experience

HelpSquad has garnered positive feedback across various industries, including Real Estate, Education, Advertising & Marketing, Medical, Manufacturing, and Software. Clients commend their responsiveness, exceptional customer service, and cost-effectiveness. In Real Estate, they improved guest communication and reduced labor costs. In Education, they provided seamless call center support. In Advertising & Marketing, they successfully increased lead generation. Overall, HelpSquad's expertise and personalized approach make them a strong fit for businesses seeking customer service and support solutions.
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Real estate Education Pharmaceuticals Business services Software Advertising & marketing Medical Consumer Products Manufacturing Supply Chain, Logistics, and Transport Healthcare

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Average Project Cost Breakdown

Less than $10,000 (3) $10,000 to $49,000 (3) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently highlight HelpSquad's competitive pricing and strong value for money. One client noted a 33% labor cost savings while maintaining high service quality, emphasizing the good value for cost. Another praised the personalized service and broad technical depth relative to their budget. Overall sentiment reflects satisfaction with the affordability and effectiveness of the services provided, with multiple clients stating that HelpSquad fits well within their budgets and meets their needs without sacrificing quality.
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Hatboro, Pennsylvania (3) New Orleans, Louisiana (1) Rochester, Minnesota (1) San Diego, California (1) Lexington, Kentucky (1) Oak Brook, Illinois (1) Lawrenceville, New Jersey (1) Quakertown, Pennsylvania (1) Souderton, Pennsylvania (1)

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LTVplus

4.9 8 reviews

$1,000+

< $25 / hr

250 - 999

Services provided

55% Customer Service Outsourcing

25% Call Center Services

10% Back Office Outsourcing +2 services

5% AI Consulting

5% Staffing

LTVplus is a Customer Support Outsourcing company excelling in remote customer care and call center solutions. Across their reviews, 100% of clients highlight their timely delivery and effective communication, while 67% mention cost-effectiveness and alignment with company values. Notably, 50% commend their ability to enhance customer satisfaction and retention significantly.

See all 8 projects

4 of 6 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Support for Dog Food Manufacturer & Distributor
5.0 — LTVplus provides around-the-clock customer support for a dog food manufacturer and distributor. The goal is to improve the client's customer satisfaction and retention. Read more
Read 6 Reviews

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Average Project Cost Breakdown

$50,000 to $199,999 (2) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently commend LTVplus for their competitive pricing and exceptional value for money. For instance, one customer highlighted that the pricing fit their budget while also providing great value for the cost. Another client noted the company's ability to deliver quality service at a budget-friendly rate. Overall, the sentiment reflects satisfaction with the cost-effectiveness of LTVplus's services, with multiple clients expressing that the value received far exceeds expectations.
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More responsive than most other service providers

LTVplus is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

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Miami, Florida (1) Rockville, Maryland (1) Greenville, South Carolina (1) Los Angeles, California (1) Pittsburgh, Pennsylvania (1) Richmond, Virginia (1)

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Fusion CX

4.6 16 reviews

$10,000+

< $25 / hr

10,000+

Pasig, Philippines

Services provided

30% Customer Service Outsourcing

40% Call Center Services

20% Sales Outsourcing +1 service

10% Back Office Outsourcing

Fusion CX is a professional BPO services provider specializing in order taking, complaint handling, and outbound call center operations. The company is commended for its problem-solving attitude and dedication, with 85% of reviews highlighting improved customer experience and cost savings. Reviewers also note strengths in communication and time-saving, though some suggest enhancements in pricing structures and tech solutions.

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Reviews mention Communicative
Clients have consistently praised Fusion CX for their exceptional communication skills, highlighting their ability to effectively address customer issues and maintain strong relationships. One client noted their 'communication, networking, and problem-solving skills' as a significant strength, indicating a high level of satisfaction with their responsiveness and support. Overall, the sentiment regarding Fusion CX's communicative capabilities is overwhelmingly positive, reinforcing their reputation as a reliable service provider.

IT Services Lead Generation

5.0 Aug 18, 2017

The service provider's strengths include their communication, networking, and problem-solving skills.
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Industry Experience

Fusion CX has demonstrated strong expertise across various industries, including Retail, Business Services, Hospitality & Leisure, Manufacturing, Telecommunications, Information Technology, and others. Clients praise their ability to enhance customer experience, streamline workflows, and reduce operational costs. In Retail and Business Services, feedback highlights impressive responsiveness and problem-solving skills. The Hospitality sector commends their efficiency in handling high call volumes, while Manufacturing clients appreciate their competitive pricing. Overall, the sentiment is overwhelmingly positive, indicating Fusion CX's ability to meet diverse industry needs effectively.
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Retail Business services Information technology IT Services Telecommunications Nonprofit Manufacturing Hospitality & leisure

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Average Project Cost Breakdown

$50,000 to $199,999 (3) $10,000 to $49,000 (2) Less than $10,000 (1) $10,000,000 + (1)

What Clients Have Said
Clients generally perceive Fusion CX as offering competitive pricing and good value for money. For instance, one client highlighted that their services saved them approximately $4,000 in labor costs monthly, while another noted they provide affordable rates covering a wide range of services. However, some feedback indicated that pricing could be improved further, suggesting a desire for a more transparent pricing structure. Overall, the sentiment regarding cost-effectiveness is positive, with clients appreciating the financial savings and quality of service.
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United States (6) India (2)

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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

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Customer Support Outsourcing FAQs

Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.

E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.

A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.

Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:

Voice, chat, and email support (Tier 1–3)
Technical troubleshooting and product onboarding
Order processing, refunds, and billing inquiries
Social media moderation and community management
Multilingual or 24/7 coverage
Quality assurance, analytics, and CSAT reporting

Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.

Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:

Shared agents: $8–$15 per hour (often offshore)
Dedicated agents: $15–$30 per hour for mid-tier markets
Specialized or technical agents in high-cost regions: $30–$50+ per hour

When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.

Map your project’s unique requirements—channels, hours, volumes, and languages.
Shortlist vendors with proven experience in your industry and ticket complexity.
Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
Run a pilot or SLA-backed trial before signing a long-term contract.

Guaranteed CSAT scores without a clear methodology
Vague pricing or hidden setup fees
High agent turnover rates or lack of training documentation
Limited transparency into QA scores or call recordings
Poor data-security certifications (e.g., no ISO/PCI compliance)

How do you recruit, train, and retain agents for my account?
Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
What are your average response and resolution times for clients like us?
How is performance reported, and how often can we audit calls/chats?
What is your disaster-recovery and data-protection policy?
Can we start with a pilot program, and how is success defined?

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