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Outsourcing your customer service is a tough decision, but sometimes the best one. Selecting a quality-driven outsourced customer service provider can be daunting, but it doesn't have to be. We've curated a list of over 1,000 customer support companies across the world to help you. Access customer specialists around the world who understand service trends can increase customer retention. Need to outsource something else? Search for top order processing, setting, and telemarketing service providers, too.

Services: Customer Service Outsourcing

Best Customer Service Outsourcing Companies

    Featured Providers

    What are Featured Providers?
  • Hugo

    Hugo

    🏆 Award Winning Customer Care & Data Annotation

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Chicago, IL
    Service Focus

    "Hugo seamlessly adapts to our needs, ensuring every delivery is punctual and hassle-free."

    • Founder, E-Commerce Business
  • Ansvery

    Ansvery

    💎 Premium service for a reasonable price

    $1,000+
    < $25 / hr
    50 - 249
    Vilnius, Lithuania
    Service Focus

    "Ansvery's proactive nature and consistent communication stand out."

    • Head of Customer Support, Noones
  • Dalerio Consulting

    Dalerio Consulting

    Top Provider of 24/7 Support, Marketing and BPO

    $1,000+
    < $25 / hr
    50 - 249
    Durrës, Albania
    Service Focus

    "The workflow is very effective. We are in constant contact regarding the project."

    • CEO, SpotGaming Ltd
  • Evoice

    Evoice

    A Better Way To Connect.

    Undisclosed
    Undisclosed
    250 - 999
    Hollywood, CA
    Service Focus

    "It is a high quality service that presents no problems and is very safe."

    • Manager, Finance Branch
  • DialAmerica

    DialAmerica

    B2B & B2C customer engagement services

    $5,000+
    Undisclosed
    1,000 - 9,999
    Mahwah, NJ
    Service Focus

    “Working with DialAmerica was a team effort.”

    • Marketing and Digtial Communications Manager, Southern California Edison
  • Featured Providers

    What are Featured Providers?
  • ContactWorks

    ContactWorks

    Flexible, Scalable Solutions

    $75,000+
    $25 - $49 / hr
    50 - 249
    Austin, TX
    Service Focus

    "We've been impressed with their flexibility and partnership." "

    • L1 Support Manager, TengoInternet
  • Big Outsource

    Big Outsource

    #1 Outsourcing Partner for SMEs

    $10,000+
    < $25 / hr
    250 - 999
    San Pablo City, Philippines
    Service Focus

    "I love how much they care about their employees."

    • Operations Manager, OpnRoad
  • Boldr.

    Boldr.

    Help people grow & connect

    $1,000+
    Undisclosed
    1,000 - 9,999
    Long Beach, CA
    Service Focus

    "Boldr.'s efficient project management and customer-centric focus significantly contributed to our satisfaction."

    • Customer Happiness Team Lead, Tractive
  • FlairsTech

    FlairsTech

    Innovation | Talent | Excellence

    $5,000+
    < $25 / hr
    1,000 - 9,999
    Montréal, Canada
    Service Focus

    "We were impressed with their flexibility and the value they contributed."

    • Digital Data Analyst & YouTube Strategist, Media Company
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  • $5,000+
    < $25 / hr
    250 - 999
    Dhaka, Bangladesh
    Service Focus

    "What stood out most about SkyTech Solutions was their all-in-one service offering."

    • CEO, All City Duct Cleaning
  • CanadaDirect

    CanadaDirect

    Powering Your Business Forward with VAS.

    $10,000+
    < $25 / hr
    250 - 999
    Dorval, Canada
    Service Focus

    “Compared to other vendors in the marketplace, they were by far the best.”

    • VP Enhancement Services, Aimia
  • Triniter BPO

    Triniter BPO

    RELIABLE CUSTOMER SUPPORT AT JUST $1049/MO/PERSON

    $5,000+
    < $25 / hr
    1,000 - 9,999
    Miami, FL
    Service Focus

    "You have to rely on reviews to find the right agency." 

     "

    • Wealth Advisor, Financial Services Company
  • DIGI-TEXX VIETNAM

    DIGI-TEXX VIETNAM

    An International BPO & Digital Services Provider

    $10,000+
    Undisclosed
    1,000 - 9,999
    Ho Chi Minh City , Vietnam
    Service Focus

    "They benefited from focused IT and software implementation to help us achieve our project successfully."

    • Project Manager II, Family Search
  • TELUS International

    TELUS International

    Premium multilingual BPO Contact Center.

    $1,000+
    < $25 / hr
    10,000+
    Sofia, Bulgaria
    Service Focus

    “They’re a leading electronic medical record provider in Canada.”

    • Manager of Program Effectiveness, WSIB
  • Call Masters BPO

    Call Masters BPO

    Cost Effective BPO Solutions

    $1,000+
    < $25 / hr
    50 - 249
    Sheridan, WY
    Service Focus

    “Work with them. They’ll provide you with results and meet all your deadlines.”

    • Executive, ETR Ventures
  • Ec3

    Ec3

    Award winning BPO specialist

    $10,000+
    < $25 / hr
    50 - 249
    Durban, South Africa
    Service Focus

    "Ec3 achieved great results for us in all regions, with high productivity, performance, and quality of results."

    • Senior VP of Global Programs, EIMS Global
  • 24H Virtual

    24H Virtual

    We Answer. You Grow. 24/7

    Undisclosed
    Undisclosed
    50 - 249
    Toronto, Canada
    Service Focus

    "I can’t ask for more — they do what they say they’ll do."

    • Operating Director, Law Firm
  • Verbatim Virtual Receptionists

    Verbatim Virtual Receptionists

    The call and web chat answering professionals.

    $1,000+
    < $25 / hr
    10 - 49
    Thatcham , United Kingdom
    Service Focus

    "The quality of their receptionists really stands out."

    • Managing Director, Integrated Open Network Systems Ltd
  • Abacus Cambridge Partners

    Abacus Cambridge Partners

    Your Transformation Partner

    Undisclosed
    Undisclosed
    50 - 249
    London, United Kingdom
    Service Focus

    "They're one of our team's best and most technically proficient elements."

    • Application Architect, Du Telecom
  • Specialty Answering Service

    Specialty Answering Service

    Become one with our software.

    Undisclosed
    Undisclosed
    10 - 49
    King of Prussia, PA
    Service Focus

    "Their customer service is always polite, fast, and efficient."

    • Practice Administrator, Kurzrok Family Medicine LLC
  • Springboard

    Springboard

    CPG & DTC Customer Service Experts

    Undisclosed
    $25 - $49 / hr
    10 - 49
    Buffalo, NY
    Service Focus

    “They provide real-time support solutions to our customers, who can call anytime they have questions.”

    • Owner, E-Commerce Company
  • Sound Telecom

    Sound Telecom

    Professional. Friendly. Courteous.

    Undisclosed
    Undisclosed
    10 - 49
    Spokane, WA
    Service Focus

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    "They provide a very good service.

    • Administration Manager, Business Services Company
  • Booth & Partners

    Booth & Partners

    Right People, Right Solutions

    $1,000+
    Undisclosed
    1,000 - 9,999
    Makati, Philippines
    Service Focus

    "They are all exceptionally fast learners who love feedback and achieve great results."

    • Operations Manager, Cluey Learning
  • Face for Business

    Face for Business

    Telephone Answering Service for UK Businesses

    Undisclosed
    Undisclosed
    10 - 49
    Burscough, United Kingdom
    Service Focus

    "In the five years that we’ve worked with them, they’ve never let us down."

    • Director, Beaumont & Co.
  • Bandalier

    Bandalier

    U.S.-based sales and CX teams, on demand

    Undisclosed
    Undisclosed
    50 - 249
    Binghamton, NY
    Service Focus

    "Bandalier offers a wide variety of price point and experience levels for BDRs to meet your company's particular needs."

    • SVP of Sales, Knowledge to Practice
  • Squeeze

    Squeeze

    https://clutch.co/profile/squeeze#highlights

    $25,000+
    Undisclosed
    250 - 999
    Orem, UT
    Service Focus

    "After eight years, we’re still using Squeeze Media’s services and don’t have any plans to stop."

    • Managing Partner, Citadel Insurance Services
  • RIOT Enterprise

    RIOT Enterprise

    Happy Customers, Successful Companies

    $1,000+
    < $25 / hr
    10 - 49
    Gurugram, India
    Service Focus

    "I like their theoretical and technical knowledge of the product."

    • Head of Customer Experience, Sensibo
  • Outsource and Save

    Outsource and Save

    Your Global Staffing Partners

    $1,000+
    < $25 / hr
    250 - 999
    Los Angeles, CA
    Service Focus

    "Their diligence and strong appointment-setting skills were outstanding!"

    • Franchise Consultant, The Franchise Consulting Company
  • Octopus Tech Solutions

    Octopus Tech Solutions

    Innovative Outsourcing Solutions

    $1,000+
    < $25 / hr
    50 - 249
    Amritsar, India
    Service Focus

    "They were dedicated and hardworking."

    • Head of Marketing, Sales & Client Services, Alpha Corp Development Pvt. Ltd.
  • Customer Umbrella

    Customer Umbrella

    We make businesses better.

    $1,000+
    < $25 / hr
    250 - 999
    Varna, Bulgaria
    Service Focus

    "They showed a thorough awareness of our safety and compliance requirements."

    • Founder & Chief Memory Officer, Photo Organization Platform
  • Answering Legal

    Answering Legal

    Legal Answering Services

    Undisclosed
    Undisclosed
    50 - 249
    Nesconset, NY
    Service Focus

    "Answering Legal has an intelligent team that communicates well."

    • Solo Practitioner, Law Office of Ronald Johnson
  • Intellink

    Intellink

    Data Annotation, NLP, Dataset Management and BPO

    $1,000+
    < $25 / hr
    50 - 249
    Kyiv, Ukraine
    Service Focus

    "We intend to expand our engagement to see how they'll cope with a bigger project scale."

    • Executive Sales Manager, IT Company
  • Daythree Business Services

    Daythree Business Services

    Optimizing Customer Experience through Technology

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Shah Alam, Malaysia
    Service Focus

    "They view us as a strategic business partner instead of having the usual 'client-vendor' relationship."

    • Head of Customer Experience, Digital Financial Institution
  • GCS Agents

    GCS Agents

    Timely Contact. Timeless Value.

    $50,000+
    $25 - $49 / hr
    250 - 999
    Salisbury, NC
    Service Focus

    "GCS Agents engaged their employees and made sure to have adequate staffing 24/7, 365 days."

    • Frm. VP of Paratransit Division, New York City Transit
  • Taskforce BPO

    Taskforce BPO

    Customized BPO Services.

    $1,000+
    < $25 / hr
    50 - 249
    Knoxville, TN
    Service Focus

    "They are very effective and aware of their processes."

    • Senior HR Manager, Retail Company
  • Vserve Amazon Listing Service

    Vserve Amazon Listing Service

    Amazon Product Listing Services and Web Services

    $1,000+
    < $25 / hr
    250 - 999
    New York, NY
    Service Focus

    "They stand out as a highly responsive and organized team."

    • CEO, ANTIBRND
  • Voice Contact Center

    Voice Contact Center

    Voicebots / Contact Center / Customer Experience

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Warszawa, Poland
    Service Focus

    "At this moment in time, there's nothing to improve."

    • Customer Service Manager, Rossmann SDP Sp.z o.o.
  • Westpark Communications

    Westpark Communications

    All the right answers.

    Undisclosed
    Undisclosed
    50 - 249
    Spring, TX
    Service Focus

    "They know exactly how to respond to customers in different situations."

    • Manager, Air Purification Solution Company
  • BOTTLENECK DISTANT ASSISTANTS

    BOTTLENECK DISTANT ASSISTANTS

    Stop the Bottleneck in Your Business

    $5,000+
    < $25 / hr
    10 - 49
    Springfield, MO
    Service Focus

    “Bottleneck found highly professional and proactive people who could work with our brand.”

    • Former COO, View from the Top
  • Cloudstaff

    Cloudstaff

    Talent Solutions for the Modern Workforce

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Angeles, Philippines
    Service Focus

    “My biggest impression when visiting them was that they’re clearly invested in their customer relationships.”

    • COO, Financial Company
  • Tri Source International

    Tri Source International

    Tri Source International

    $250,000+
    < $25 / hr
    1,000 - 9,999
    Santa Clarita, CA
    Service Focus

    "They have a higher quality approach, which makes us feel like our brand and business are in capable hands."

    • President, Online Retailer
  • Helplama

    Helplama

    Fully Managed Customer Support

    $1,000+
    < $25 / hr
    250 - 999
    Claymont, DE
    Service Focus

    ''They appear to know our operations better than us.''

    • CEO, Thrasio
  • Ansafone Contact Centers

    Ansafone Contact Centers

    50 Years of World-Class Customer Experience

    $1,000+
    $25 - $49 / hr
    250 - 999
    Ocala, FL
    Service Focus

    “We were able to establish a daily call with status updates that we needed, and that helped the project stay on track.”

    • Project Manager, Emergency Service Company
  • $1,000+
    Undisclosed
    250 - 999
    Calgary, Canada
    Service Focus

    “They deliver great service and do everything for a reasonable price.”

    • IT Director, National Homebuilding Company
  • EverHelp

    EverHelp

    EverHelp - Customer Service Outsourcing company

    $5,000+
    < $25 / hr
    250 - 999
    Warszawa, Poland
    Service Focus

    "Everything is on time, and their response and fit are perfect."

    • CEO, PlantIn
  • Call2Customers

    Call2Customers

    Call Centers in India : Call2Customers

    $1,000+
    < $25 / hr
    250 - 999
    New Delhi, India
    Service Focus

    "We definitely recommend Call2Customers to anyone who needs telemarketing services."

    • Digital Marketing Coordinator, R&D Associates
  • Pontica Solutions AD

    Pontica Solutions AD

    Stevie® award-winning BPO and ITO provider

    Undisclosed
    < $25 / hr
    1,000 - 9,999
    Sofia, Bulgaria
    Service Focus

    "Their operational effectiveness and flexibility have been impressive."

    • Global Head of Growth Marketing, Stuart
  • TeleContact

    TeleContact

    A One Stop Solution.

    $1,000+
    < $25 / hr
    50 - 249
    Riverbank, CA
    Service Focus

    "They have provided a major part of our sales."

    • Manager, Manufacturing Service
  • Tasks Expert- A Virtual Assistant Company

    Tasks Expert- A Virtual Assistant Company

    Hire Virtual Assistant Services for $4.5 Per Hr

    $5,000+
    < $25 / hr
    250 - 999
    Kansas City, MO
    Service Focus

    Tasks Expert is a USA-based outsourcing company established in 2017 having an operational office and delivery center at Mumbai, India. It is basically one of the leading full-time Offshore Virtual…

    More

  • VSA Prospecting

    VSA Prospecting

    We are your brand's most trusted voice.

    $10,000+
    $50 - $99 / hr
    50 - 249
    Haddon Township, NJ
    Service Focus

    "The project has run smoothly, and I feel like I've received clear expectations that are consistently being met."

    • Business Operations Manager, Technology Company
  • The Contact Company

    The Contact Company

    Your Customer, Our Priority.

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Birkenhead , United Kingdom
    Service Focus

    “The Contact Company easily surpassed our goal for 80% customer satisfaction.”

    • Operations Director, YouView TV Ltd
  • TMP Direct

    TMP Direct

    Top Call Center, BPO Services in US

    $10,000+
    $50 - $99 / hr
    10,000+
    Mount Olive, NJ
    Service Focus

    "We've been impressed with their highly professional attitude."

    • AVP of Business Development, Altruist Technologies
  • Easybee Answering Services

    Easybee Answering Services

    The Most Cost Effective Live Virtual Receptionist

    Undisclosed
    Undisclosed
    10 - 49
    San Salvador, El Salvador
    Service Focus

    "They answer all calls and send me and my assistant a summary right away."

    • Principal Lawyer & Owner, Lisa Feldstein Law Office PC
  • RemSource

    RemSource

    Small Business Consulting & Virtual Support

    $1,000+
    < $25 / hr
    10 - 49
    Baltimore, MD
    Service Focus

    "There are lots of small things done well that add up."

    • Managing Director, Transportation Company
  • Noon Dalton

    Noon Dalton

    Professional Remote Teams For Your Business

    $1,000+
    < $25 / hr
    250 - 999
    Miami Beach, FL
    Service Focus

    "NoonDalton guided us on how to get things done with a Virtual Assistant and the efforts required to have results."

    • Founder & Chief Executive Officer, POS.com
  • Omnie Integrated Services Inc.

    Omnie Integrated Services Inc.

    Managed Customer Service, Reinvented.

    $1,000+
    < $25 / hr
    50 - 249
    Manhattan Beach, CA
    Service Focus

    "They work with you as if they are a partner or an extension of the company."

    • Marketing Communications Manager, nVent Thermal Management

Let our team find the right match for you.

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Outsourced Customer Support Services FAQs

The best outsourced customer support services out there may not be the right match for your company's needs. Here are some FAQs to get you thinking about your business needs, which will help you find the right match in a customer service outsourcing company.

When hiring a customer service outsourcing company, evaluation criteria includes industry knowledge and experience, strong verbal and written communication skills, adaptability and flexibility, patience and empathy, self-control, and integrity.

The average cost of outsourcing customer support services will depend on how many agents you need. Allocating a specific budget allows businesses to invest the necessary resources, technology, and training to deliver effective customer support. By budgeting for customer support, businesses can ensure that they have the means to provide timely and efficient assistance to customers, which can result in increased customer retention, positive word-of-mouth, and overall business growth. Explore our BPO pricing guide to learn more about costs for customer outsourcing companies.

Outsourced support services companies are third-party service providers that provide both non-voice and voice customer support operations. They have teams of experts that know how to resolve customer concerns and de-escalate issues. Services can include anything from technical assistance, to answering inquiries, and more through various channels like phone, email, social media, and self-service options. By partnering with a customer service outsourcing company, you can ensure that your company gets a boost in customer loyalty and satisfaction.

Hiring a customer support company can bring numerous benefits to businesses. Firstly, it helps retain customers by providing excellent assistance and resolving their issues promptly. Secondly, it reinforces company values and brand image by ensuring consistent and professional customer interactions. Lastly, it generates positive referrals as satisfied customers are likelier to recommend the business to others, increasing sales and growth. Other benefits include: providing incredible services and expertise in cost-effective ways, quick and reliable service, and flexibility.

It is possible to work with customer support companies on one-time projects as well as longer-term engagements; however, the ROI (return on investment) may vary depending on the type of project. Shorter projects tend to produce results more quickly than long-term projects but may not yield the same significant returns over time. Longer engagement periods allow for more comprehensive strategies to be implemented, which could result in higher ROI if done correctly, along with better brand visibility and customer loyalty.

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