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Outsourcing your customer service is a tough decision, but sometimes the best one. Selecting a quality-driven outsourced customer service provider can be daunting, but it doesn't have to be. We've curated a list of over 1,000 customer support companies across the world to help you. Access customer specialists around the world who understand service trends can increase customer retention. Need to outsource something else? Search for top order processing, setting, and telemarketing service providers, too.

Services: Customer Service Outsourcing

Best Customer Service Outsourcing Companies

    Featured Providers

    What are Featured Providers?
  • Hugo

    Hugo

    🏆 Award Winning Customer Care & Data Annotation

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Chicago, IL
    Service Focus

    "Hugo seamlessly adapts to our needs, ensuring every delivery is punctual and hassle-free."

    • Founder, E-Commerce Business
  • Ansvery

    Ansvery

    💎 Premium service for a reasonable price

    $1,000+
    < $25 / hr
    50 - 249
    Vilnius, Lithuania
    Service Focus

    "Ansvery's proactive nature and consistent communication stand out."

    • Head of Customer Support, Noones
  • Dalerio Consulting

    Dalerio Consulting

    Top Provider of 24/7 Support, Marketing and BPO

    $1,000+
    < $25 / hr
    50 - 249
    Durrës, Albania
    Service Focus

    "The workflow is very effective. We are in constant contact regarding the project."

    • CEO, SpotGaming Ltd
  • FirmsDesk

    FirmsDesk

    Quality yet affordable customer support @ $1299/mo

    $5,000+
    < $25 / hr
    1,000 - 9,999
    New York, NY
    Service Focus

    "They're doing an overall great job."

    • Owner, Lotus Spa Club
  • DCA Virtual Business Support

    DCA Virtual Business Support

    Administrative & Marketing for Growing Businesses

    $1,000+
    $50 - $99 / hr
    10 - 49
    Richmond, VA
    Service Focus

    "Their expertise helped me focus on other pertinent things in my business."

    • Owner, Chloe's Playhouse LLC
  • Featured Providers

    What are Featured Providers?
  • ContactWorks

    ContactWorks

    Flexible, Scalable Solutions

    $75,000+
    $25 - $49 / hr
    50 - 249
    Austin, TX
    Service Focus

    "We've been impressed with their flexibility and partnership." "

    • L1 Support Manager, TengoInternet
  • Big Outsource

    Big Outsource

    #1 Outsourcing Partner for SMEs

    $10,000+
    < $25 / hr
    250 - 999
    San Pablo City, Philippines
    Service Focus

    "I love how much they care about their employees."

    • Operations Manager, OpnRoad
  • Boldr.

    Boldr.

    Help people grow & connect

    $1,000+
    Undisclosed
    1,000 - 9,999
    Long Beach, CA
    Service Focus

    "Boldr.'s efficient project management and customer-centric focus significantly contributed to our satisfaction."

    • Customer Happiness Team Lead, Tractive
  • Complete Call Solutions

    Complete Call Solutions

    Multi-Channel Contact Center Solution

    $1,000+
    < $25 / hr
    50 - 249
    Omaha, NE
    Service Focus

    “They quickly learned the specifics of our software and processes so that they could efficiently help our users.”

    • Technical Support Engineer, Limeade
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  • Empire Global Solutions

    Empire Global Solutions

    Outsourcing all your business needs

    $1,000+
    < $25 / hr
    50 - 249
    PARLIN, NJ
    Service Focus

    "They hold themselves accountable for any errors and are quick to correct or prevent them."

    • VP, Amazon Home Warranty
  • Aplitt sp. z o.o.

    Aplitt sp. z o.o.

    software services and IT solutions provider

    Undisclosed
    Undisclosed
    250 - 999
    Gdańsk, Poland
    Service Focus

    "Aplitt sp. z o.o. impressed us with their blend of technical prowess, adaptability, timeliness, and strong commitment."

    • Executive, Monetia sp. z o.o.
  • $1,000+
    < $25 / hr
    50 - 249
    dhaka, Bangladesh
    Service Focus

    "kTech Solutions is dynamic and excellent in outsourcing."

    • CEO, Masada Funding LLC
  • NICE Global

    NICE Global

    Nearshore Jamaican BPO Contact Center

    $1,000+
    < $25 / hr
    250 - 999
    Montego Bay, Jamaica
    Service Focus

    "Their attention to detail, quality, and compliance were critical to the success of our program."

    • VP Product, Ausrvio, LP
  • Disa Innovations

    Disa Innovations

    Let's Innovate Together.

    $5,000+
    < $25 / hr
    2 - 9
    Orlando, FL
    Service Focus

    "Our experience with Disa Innovations was flawless."

    • General Manager, Ciprian Ingeniería y Terminaciones
  • Ukrany

    Ukrany

    Talent Acquisition, Care, and Beyond

    $5,000+
    < $25 / hr
    10 - 49
    L'viv, Ukraine
    Service Focus

    "Our company, GX, greatly values our partnership with Ukrany."

    • In-Country Partner Manager, Global Expansion
  • Reps Direct

    Reps Direct

    Quality remote staff to help your growing business

    $1,000+
    < $25 / hr
    2 - 9
    Las Vegas, NV
    Service Focus

    "It was very easy to get started and they follow directions well."

    • President, Shirtquarters.com
  • Salaria Sales Solutions

    Salaria Sales Solutions

    B2B lead generation and sales development consulti

    $1,000+
    $100 - $149 / hr
    50 - 249
    Arlington, VA
    Service Focus

    "Their conversion rate from cold outreach to scheduled meetings was impressive and met the goals we set for success."

    • Pres, SaylzeVP
  • Talk2Rep

    Talk2Rep

    The Smart Simple Way 2 Connect

    $1,000+
    < $25 / hr
    250 - 999
    Fort Lauderdale, FL
    Service Focus

    "They allow us to reach the clients in an individualized, effective, and friendly way."

    • HR Executive, Business Firm
  • ENVO BPO

    ENVO BPO

    THINK OUTSOURCE. THINK ENVO.

    $1,000+
    $25 - $49 / hr
    250 - 999
    Petaling Jaya, Malaysia
    Service Focus

    "We were impressed by how equipped the team leader and team members were."

    • Business Development Consultant, Healthcare Consultancy Firm
  • wrrk

    wrrk

    World-Class Customer Support, at a click.

    $1,000+
    Undisclosed
    50 - 249
    San Francisco, CA
    Service Focus

    "We love the professionalism in their response to customers and to me."

    • Founder, Deborah Pagani LLC
  • $1,000+
    < $25 / hr
    50 - 249
    Great Neck Plaza, NY
    Service Focus

    "They are professional, flexible, and easy to work with."

    • Chief Revenue Officer, AI -Sourcing Automation Platform
  • Infinit-O

    Infinit-O

    Creating Endless Opportunities

    $1,000+
    Undisclosed
    1,000 - 9,999
    Pasay City, Philippines
    Service Focus

    "They process large quantities of orders."

    • CEO, Business Service
  • Westshore Bpo Pvt Ltd

    Westshore Bpo Pvt Ltd

    INTEGRITY in the TEAM for the QUALITY INNOVATION

    $25,000+
    < $25 / hr
    50 - 249
    Bengaluru, India
    Service Focus

    “They did a good job managing the project.” 

    • Founder, Winsoft Technologies
  • Rooqet

    Rooqet

    Sales and Customer Support Outsourcing

    Undisclosed
    < $25 / hr
    10 - 49
    Yerevan, Armenia
    Service Focus

    “Rooqet is doing their job very well.”

    • CEO, Hydralab LLC
  • @liveconx

    @liveconx

    Efficient, affordable contact response solutions.

    $1,000+
    < $25 / hr
    50 - 249
    Cornwall, Canada
    Service Focus

    /*-->*/
    "I am very confident in their services.

    • IT C-Level Executive, Information Technology Company
  • Cenit Inc

    Cenit Inc

    Innovative Outsourcing Solutions

    $1,000+
    < $25 / hr
    50 - 249
    کراچی, Pakistan
    Service Focus

    "We never have to ask them to do something twice, and they’re an overall joy to work with."

    • Enterprise Account Mgr., Marketing Automation Software Firm
  • Callboxs

    Callboxs

    Innovative solutions that help businesses grow

    $5,000+
    < $25 / hr
    250 - 999
    Burgas, Bulgaria
    Service Focus

    "They've offered a helpful customer satisfaction survey for free!"

    • Owner, Hotel Dayana Beach
  • RDI Corporation

    RDI Corporation

    Winning Smart Since 1978

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Cincinnati, OH
    Service Focus

    "They delivered and offered a personalized and efficient service."

    • IT Manager, Property Management & Development Company
  • Gabbyville

    Gabbyville

    Your Life, Business, Answered

    $1,000+
    < $25 / hr
    50 - 249
    Knoxville, TN
    Service Focus

    "They have great customer service representatives and are always willing to help."

    • Executive, Retail Firm
  • The Connection

    The Connection

    Call Center Services

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Burnsville, MN
    Service Focus

    "TheConnection is able to adapt to any company needs."

    • IT Associate, Education Organization
  • GravityBPO

    GravityBPO

    Force to Grow

    $1,000+
    < $25 / hr
    50 - 249
    Rawalpindi, Pakistan
    Service Focus

    “They provide great information on how to strengthen customers’ businesses.”

    • Financial Controller & Operations Manager, HYFATech
  • Commversion | Managed Live Chat

    Commversion | Managed Live Chat

    24/7 Managed Live Chat Service

    $1,000+
    Undisclosed
    50 - 249
    London, United Kingdom
    Service Focus

    "Their service is impeccable."

    • Founder, 603 The CoWorking Space
  • ALPHA BPO Corp

    ALPHA BPO Corp

    Customer focused, service driven

    $5,000+
    < $25 / hr
    10 - 49
    Miami, FL
    Service Focus

    "We're impressed with their deep industry experience and how expertly they delivered their services."

    • IT Director and CSO, Wide Cloud Communications
  • Swivelt

    Swivelt

    Run Innovate Grow

    $100,000+
    Undisclosed
    10 - 49
    Singapore, Singapore
    Service Focus

    "Within 15 days, they managed to increase my brand awareness."

    • Digital Marketing Manager, IT Software
  • MCVO Talent Outsourcing Services

    MCVO Talent Outsourcing Services

    Fast Growing Philippines Outsourcing Company

    $1,000+
    < $25 / hr
    50 - 249
    Makati, Philippines
    Service Focus

    "MCVO has a huge pool of overly qualified people for the job, and they’re willing to go the extra mile."

    • Director of Finance, Mini-Circuits
  • Boldly

    Boldly

    Remote staff for demanding founders and executives

    $1,000+
    $25 - $49 / hr
    50 - 249
    New York, NY
    Service Focus

    "They have stability and are hardworking."

    • Executive, Large Media Firm
  • Call Bro LLC.

    Call Bro LLC.

    Customer Service Outsourcing Company

    $5,000+
    < $25 / hr
    10 - 49
    Frisco, TX
    Service Focus

    "They delivered exactly what was agreed to in the scope of the project."

    • Director Of Operations, Fast Appliance Repair
  • $1,000+
    < $25 / hr
    10 - 49
    Sofia, Bulgaria
    Service Focus

    "They focus on customer happiness."

    • COO of FD Business, FD Mediagroup
  • GlobalityNet Outsourcing and Consulting

    GlobalityNet Outsourcing and Consulting

    Supply Chain Consulting and Outsourcing for SMBs

    $1,000+
    < $25 / hr
    10 - 49
    Pasadena, CA
    Service Focus

    "Their effectiveness and level of engagement impressed us."

    • Inventory Control Manager, Gibson Overseas
  • CallTree BPO

    CallTree BPO

    Nearshoring Simplified

    $10,000+
    < $25 / hr
    50 - 249
    Tijuana, Mexico
    Service Focus

    "They’re very patient and attentive to their client’s needs."

    • President, Legal Aid Processing
  • Supporto

    Supporto

    Customer support

    $1,000+
    Undisclosed
    50 - 249
    Ukraine
    Service Focus

    "They always ask how things are going and if there’s any way for them to improve." "

    • Marketing Officer, White Owl
  • Undisclosed
    Undisclosed
    250 - 999
    Pasay, Philippines
    Service Focus

    "They are proactive in dealing with us and at times brought up various roadblocks we did not consider."

    • Consultant, AccessiNet LLC
  • Answer America

    Answer America

    Supported by AnswerNet

    Undisclosed
    Undisclosed
    50 - 249
    Willow Grove, PA
    Service Focus

    "They are on our side through it all."

    • HR Executive, Hospitality Company
  • Quality Contact Solutions

    Quality Contact Solutions

    High quality call center and telemarketing service

    $1,000+
    $25 - $49 / hr
    10 - 49
    Aurora, NE
    Service Focus

    "They were constantly looking to improve and deliver more than they originally promised…."

    • Product Manager, Dental Product Manufacturer
  • Growup Technologies

    Growup Technologies

    Growup - Beyond the Work-Life Balance

    $1,000+
    $25 - $49 / hr
    10 - 49
    Gurugram, India
    Service Focus

    "Growup Technologies is a place where you can get experienced virtual assistants."

    • Managing Director, Hostmud
  • Grupo Noa International

    Grupo Noa International

    Together we can achieve anything

    Undisclosed
    Undisclosed
    50 - 249
    Pasadena,
    Service Focus

    “They’ve collaborated closely with us, kept an open mind, and strove to understand and deliver on our goals.”

    • Head of Global Service Desk, Wifi Technology Company
  • A1 Call Center

    A1 Call Center

    A Domestic Call Center Service Provider in India.

    $1,000+
    < $25 / hr
    250 - 999
    Noida, India
    Service Focus

    /*-->*/
    "They develop a great relationship with companies and consumers.

    • Administration Associate, Telecommunications Company
  • Login Services

    Login Services

    Business Outsourcing Solutions

    Undisclosed
    < $25 / hr
    50 - 249
    Coimbatore, India
    Service Focus

    "Remaining flexible, they ask a fair amount of proactive questions before something starts and they check-in."

    • Founder, Audit Software Company
  • AnswerFirst

    AnswerFirst

    Connecting People with Answers

    Undisclosed
    Undisclosed
    50 - 249
    Tampa, FL
    Service Focus

    /*-->*/
    "They deliver a great quality of work.

    • Other Director, Manufacturing Company
  • Undisclosed
    Undisclosed
    10 - 49
    Riverside, CA
    Service Focus

    “PCN answers calls quickly and professionally.”

    • Owner, Two Cans Media
  • Virtual Assist USA

    Virtual Assist USA

    Providing Assistance Virtually

    Undisclosed
    $25 - $49 / hr
    10 - 49
    Pittsburgh, PA
    Service Focus

    "Their strength is that they provide good service."

    • Administration Senior Manager, Real Estate Company
  • Undisclosed
    < $25 / hr
    10 - 49
    Pune, India
    Service Focus

    "We would submit projects and receive them in a timely manner as needed"

    • Web Director, Sportex Safety
  • AMBSI Inc.

    AMBSI Inc.

    End-to-End Medical billing service

    $1,000+
    < $25 / hr
    10 - 49
    Sayreville, NJ
    Service Focus

    "The interface provides you with everything you need to make billing and invoicing simple and headache-free."

    • Director, AAA Medical group
  • Acelerar Technologies

    Acelerar Technologies

    Outsourcing & Offshoring Solution

    Undisclosed
    < $25 / hr
    50 - 249
    Noida, India
    Service Focus

    "I just love using their program."

    • Human Resources President
  • KODA

    KODA

    The ultimate communication automation platform.

    $10,000+
    $25 - $49 / hr
    10 - 49
    Wrocław, Poland
    Service Focus

    "We've never had any communication problems with KODA Bots."

    • Project Manager, Komputronik S.A.
  • Callsite Solutions

    Callsite Solutions

    Everything is Possible

    $10,000+
    < $25 / hr
    10 - 49
    San Salvador, El Salvador
    Service Focus

    “They gave us ideas and worked directly with the IT department to come up with solutions.”

    • General Manager, Healthcare Institution

Let our team find the right match for you.

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Outsourced Customer Support Services FAQs

The best outsourced customer support services out there may not be the right match for your company's needs. Here are some FAQs to get you thinking about your business needs, which will help you find the right match in a customer service outsourcing company.

When hiring a customer service outsourcing company, evaluation criteria includes industry knowledge and experience, strong verbal and written communication skills, adaptability and flexibility, patience and empathy, self-control, and integrity.

The average cost of outsourcing customer support services will depend on how many agents you need. Allocating a specific budget allows businesses to invest the necessary resources, technology, and training to deliver effective customer support. By budgeting for customer support, businesses can ensure that they have the means to provide timely and efficient assistance to customers, which can result in increased customer retention, positive word-of-mouth, and overall business growth. Explore our BPO pricing guide to learn more about costs for customer outsourcing companies.

Outsourced support services companies are third-party service providers that provide both non-voice and voice customer support operations. They have teams of experts that know how to resolve customer concerns and de-escalate issues. Services can include anything from technical assistance, to answering inquiries, and more through various channels like phone, email, social media, and self-service options. By partnering with a customer service outsourcing company, you can ensure that your company gets a boost in customer loyalty and satisfaction.

Hiring a customer support company can bring numerous benefits to businesses. Firstly, it helps retain customers by providing excellent assistance and resolving their issues promptly. Secondly, it reinforces company values and brand image by ensuring consistent and professional customer interactions. Lastly, it generates positive referrals as satisfied customers are likelier to recommend the business to others, increasing sales and growth. Other benefits include: providing incredible services and expertise in cost-effective ways, quick and reliable service, and flexibility.

It is possible to work with customer support companies on one-time projects as well as longer-term engagements; however, the ROI (return on investment) may vary depending on the type of project. Shorter projects tend to produce results more quickly than long-term projects but may not yield the same significant returns over time. Longer engagement periods allow for more comprehensive strategies to be implemented, which could result in higher ROI if done correctly, along with better brand visibility and customer loyalty.

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