PissedConsumer

BACKGROUND

Please describe your company and position.

I am the Manager of Freedes Studio.

Describe what your company does in a single sentence.

I'm a manager in a company of professional 3D artists, creating exterior and interior renders for the presentation of architectural projects and real estate sales.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire PissedConsumer to accomplish?

• To attract new customers and experiment with different marketing channels
• To increase the position of our site on Google search

SOLUTION

How did you find PissedConsumer?

Referral

Why did you select PissedConsumer over others?

Referred to me

How many teammates from PissedConsumer were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The experts at PissedConsumer devised an effective brand promotion strategy by identifying target audiences and suggesting using several marketing channels we had yet to consider. One of their suggestions was email marketing, which we had previously deemed ineffective.

However, our opinion changed once the PissedConsumer team demonstrated the results of their email campaigns. Additionally, their SEO experts developed and implemented a strategy that enabled us to appear on the first page of Google search results.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The promotional campaign conducted by PissedConsumer brought us warm leads who eventually became our clients. Our website ranks on the first page of Google for the most important keywords.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project manager and technical specialists were easily accessible and communicated well throughout the project.

What was your primary form of communication with PissedConsumer?

Virtual Meeting
What did you find most impressive or unique about this company?

I was impressed by their communication skills and professionalism in such a specialized industry. Their abilities were truly remarkable.

Are there any areas for improvement or something PissedConsumer could have done differently?

There is nothing to add.

BACKGROUND

Please describe your company and position.

I am the CEO of HumanIT

Describe what your company does in a single sentence.

I'm a manager at a mobile development company. We design and deliver advanced mobile solutions to help companies meet customer expectations in today's mobile-first world.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire PissedConsumer to accomplish?

• Remove negative reviews with low scores from review platforms unrelated to our company.
• Monitor and respond to new reviews when they appear.

SOLUTION

How did you find PissedConsumer?

Referral

Why did you select PissedConsumer over others?

Referred to me

How many teammates from PissedConsumer were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Identify and address negative reviews with low scores not related to our company. Moreover, PissedConsumer experts checked whether such reviews are on other platforms.
2. Monitor new reviews across online platforms. They also expanded the list of review platforms for monitoring with industry-specific websites where our potential clients might search for information and feedback about our services.
3. Respond to all reviews within 48 hours professionally and politely.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. They've helped us to deal with all the negative reviews. Due to this, our rating on review platforms has grown to 5.
2. 100% of new reviews are responded to professionally in a short time. As a result, our online reputation is strong and, most importantly, protected.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

After discussing our needs, the PissedConsumer team developed a clear step-by-step action plan, how they would solve our problem, and how long each step might take. In the end, all the work has been completed as planned. Great job!

What was your primary form of communication with PissedConsumer?

Virtual Meeting

What did you find most impressive or unique about this company?

The most impressive about PissedConsumer was their rapid response to user reviews and dedication to maintaining our company's positive online reputation.

Are there any areas for improvement or something PissedConsumer could have done differently?

While the project is ongoing, it's important to maintain the current level of responsiveness and ensure that all reviews are promptly addressed.

BACKGROUND

Please describe your company and position.

I am the Business Development Manager of Para Agency

Describe what your company does in a single sentence.

Our company provides high-quality PPC, SEO, SMM, and Web Analytics services. The specialization is promoting services, e-commerce projects, SAAS, property, education, B2B, and other projects.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire PissedConsumer to accomplish?

• Remove false reviews on trusted review platforms from anonymous people.
• Regular review management

SOLUTION

How did you find PissedConsumer?

• Online Search
• Referral
• Clutch Site

Why did you select PissedConsumer over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from PissedConsumer were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The first thing they did was a complete online reputation audit. The guys at PissedConsumer identified the most critical review platforms for our company. They developed an action plan on what to do about the false reviews. They contacted the review platform representatives and were able to get the false reviews removed. 

In addition, they cleaned up our profiles - responded to all reviews, and contacted clients who rated us below 4 to find out why and how we could rectify the situation. Currently, one of their specialists regularly monitors and responds to new reviews. If it's a problem or dissatisfied customers, we know immediately and can react promtly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

0 false reviews on reputable review platforms that damage our reputation and spoil our online brand image

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We are delighted with the project management. All communication was done with one manager, with no delays and no delays in deadlines. The team set realistic deadlines and invested in them. The PissedConsumer team fully covered all our needs and more.

What was your primary form of communication with PissedConsumer?

Virtual Meeting

What did you find most impressive or unique about this company?

What surprised me the most was their high level of professionalism in communication, both with us and the reviewers. I'm sure if I was a dissatisfied consumer, they would have convinced me to change my point of view 😂

Are there any areas for improvement or something PissedConsumer could have done differently?

Overall, I only have a little to mention. When I first learned about this company, the only thing concerning me was the name. However, do not be afraid of it. These guys know what to do with pissed consumers.

BACKGROUND

Please describe your company and position.

I am the Product Manager of Anthracite Studio

Describe what your company does in a single sentence.

At Anthracite Studio we create digital products based on design thinking with our team consists of talented and experienced designers, developers and user experience specialists.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire PissedConsumer to accomplish?

• To raise our site to the top of Google for relevant keywords
• To increase traffic to the site
• To enhance our brand awareness and online presence

SOLUTION

How did you find PissedConsumer?

Referral

Why did you select PissedConsumer over others?

Referred to me

How many teammates from PissedConsumer were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The PissedConsumer team has analyzed how our potential customers see our brand in search results. With a reputation audit, they have found out which search queries and websites contain mentions of our brand and check them for harmful or misleading content. Fortunately, all mentions were positive. 

They developed a semantic core and created an SEO strategy, which includes on-site SEO recommendations to optimize our site, and offsite SEO strategy. The last covered a holistic content plan, which united different marketing channels. After that, they implemented all of these plans into life.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After a few months, our site appeared on the first page of Google search for keywords we needed. The traffic to our website has increased as well.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excellent communication – the manager is always on the phone. All questions and nuances that arose during work were solved quickly. In a word, good quality project management saves time for the client and specialists.

What was your primary form of communication with PissedConsumer?

Virtual Meeting

What did you find most impressive or unique about this company?

They pay attention to detail and work for results, not just do tasks.

Are there any areas for improvement or something PissedConsumer could have done differently?

I don't know what could have been done better. The PC team did our tasks in the best possible way.

BACKGROUND

Please describe your company and position.

I am the Marketer of Imaris

Describe what your company does in a single sentence.

Digital marketing for businesses in various industries

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire PissedConsumer to accomplish?

• Analyze by unbiased experts how potential customers perceive our brand on the Internet
• Receive practical recommendations to enhance our online reputation based on the analysis results.

SOLUTION

How did you find PissedConsumer?

Referral

Why did you select PissedConsumer over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from PissedConsumer were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The PissedConsumer team performed a comprehensive reputation audit that included the following: 

• Review sites analysis 
• Search engine results analysis 
• Social media analysis 
• Third-party mentions analysis

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We received an objective assessment of our brand reputation regarding each aspect of our online presence from unbiased, qualified specialists. Guys gave us numerous insights about our online presence, which we will use to fix and improve our online reputation.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I am delighted with the way project management is organized in PC. We, as clients, were always aware of the progress of our work, and the manager responded quickly and to the point.

What was your primary form of communication with PissedConsumer?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We have had bad experiences with numerous service providers overpromising and underdelivering. However, PissedConsumer is different. They are great at managing expectations, and they always keep their word.

Are there any areas for improvement or something PissedConsumer could have done differently?

The guys provide excellent service, and they are true professionals. I don't know what could have been better in a particular case.

BACKGROUND

Please describe your company and position.

I am the CEO of fintech company

Describe what your company does in a single sentence.

I'm a CEO at a prominent and fast-growing fintech company. We provide next-generation cash flow management and expense management tool for small and mid-size business owners. Our online tool helps users easily keep track of their company's budget, avoid chaos, and get the analytics they need to make the right management decisions with just one click.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire PissedConsumer to accomplish?

• We sought outsourced experts to respond to customer feedback on various review platforms.

SOLUTION

How did you find PissedConsumer?

• Referral
• Other

Why did you select PissedConsumer over others?

Referred to me

How many teammates from PissedConsumer were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We provided PissedConsumer's experts with a list of platforms for them to review. In a proactive move, they recommended expanding this list to incorporate additional local resources relevant to our industry, considering our audience's geographic preferences.

Before finalizing the contract, they promptly audited our online reputation. During our initial meeting, they came prepared with valuable suggestions. I appreciate their proactive approach and readiness to contribute constructively from the very beginning. After that, PissedConsumer completely took over. 

First, they responded to all the reviews we had missed from the last 3 months. They are handling our review management, and we are happy with their work. If an issue requires a personal visit to resolve, they contact our representative to clarify the solution. After a month of work, PC experts have developed a plan of answers to frequently asked questions, and our representative's efficiency has been minimized.

Furthermore, data analytics and insights provided by their team offer a deep understanding of trends and patterns within customer feedback. This information guides our decision-making processes and helps us proactively address potential issues before they escalate. Ultimately, PissedConsumer's service empowers us to cultivate a positive online reputation, build customer trust, and enhance our brand's credibility.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within 48 hours, the user receives a response to their review. 100% of reviews are responded.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We are satisfied with the communication with our project manager. We receive regular reports on their work. Most importantly, they don't bother us for nothing.

What was your primary form of communication with PissedConsumer?

Virtual Meeting

What did you find most impressive or unique about this company?

What we appreciate most is the commitment and dedication of their team in monitoring and responding to reviews. The personal touch they bring to the table sets them apart as true partners in maintaining our brand image.

Are there any areas for improvement or something PissedConsumer could have done differently?

We’re happy with the way we work together. I have no reason to complain.

BACKGROUND

Please describe your company and position.

I am the CEO

Describe what your company does in a single sentence.

Leading software development company that provides holistic solutions and delivers cutting-edge, innovative services to help our valued clients drive business performance and unleash their full potential.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire PissedConsumer to accomplish?

• We want to remove false reviews that scammers left on several review platforms.

SOLUTION

How did you find PissedConsumer?

Referral

Why did you select PissedConsumer over others?

Referred to me

How many teammates from PissedConsumer were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

First, an audit of our online presence was conducted. It has to be done to ensure we know all the resources where these false reviews were left. Reputation management specialists contacted representatives from these platforms. They helped us prove that the review was false and that the person was never our customer. 

As a result, the reviews were removed. Currently, the PC team is doing review management. They monitor our online image on various review platforms, respond to feedback, and inform us if a solution requires the company's involvement.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All reviews, which damage our reputation, have been removed.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We managed to get rid of the review even a little earlier than we were promised.

What was your primary form of communication with PissedConsumer?

Virtual Meeting

What did you find most impressive or unique about this company?

We're impressed with their comprehensive approach to problem-solving, broken down into clear milestones. Realistic projections for task completion

Are there any areas for improvement or something PissedConsumer could have done differently?

The PC team handled our case perfectly, and there is nothing more to add.