Specialty Answering Service (SAS) is a 24/7 live answering service provider supporting more than 5000 businesses across virtually every industry. With over 40 years of experience, SAS delivers reliable, personalized call handling solutions designed to help organizations stay responsive and professional around the clock.
SAS specializes in custom call scripting and flexible call workflows, allowing each client’s service to be tailored to their specific needs. Our team comprises of 30 dedicated sales and support professionals, as well as over 300 trained operators, located throughout the United States, ensuring consistent, high-quality service at scale.
Clients have access to a proprietary web portal and mobile app that provide real-time visibility into call activity, messages, and reporting. This technology, combined with live human support, enables businesses to streamline operations, capture more opportunities, and deliver a better caller experience. SAS’s commitment to quality, innovation, and customer service has made us a trusted partner for thousands of organizations nationwide.
To learn more or get started, contact Specialty Answering Service at 888-532-4794 to speak with a live representative today.
Specialty Answering Service offers competitive pricing that fits various budgets, with clients reporting expenditures ranging from under $10,000 to around $3,000. Customers appreciate the value for cost, highlighting quality service and responsiveness, although some noted concerns about occasional call handling.
Some clients have noted areas for improvement in communication skills among call center staff. Ensuring better communication could enhance overall caller experience and service quality.
Responsive Customer Service
Clients consistently praise Specialty Answering Service for their responsiveness and proactive communication. The team is noted for providing timely support and addressing client needs efficiently, which has led to high satisfaction levels among clients.
Efficient After-Hours Support
Specialty Answering Service excels in providing after-hours support, allowing businesses to maintain customer engagement beyond regular working hours. This capability is a significant advantage for many clients.
Technological Advancements
The use of advanced technology, such as dashboards and automated systems, is noted as a benefit, providing clients with efficient call management and tracking capabilities.
Customization and Flexibility
The service offers customizable scripting and flexible call handling options, allowing businesses to tailor services to their specific needs. This flexibility is highly valued by clients who require bespoke solutions.
High-Quality Call Handling
Specialty Answering Service is recognized for its professional call handling capabilities. Clients report improved customer interactions and efficient call management, which have positively impacted their business operations.
"They were very prompt. They made sure I was satisfied throughout the process."
Jan 20, 2020
Owner & President, Office Of Kyle Brothers
Kyle Brothers
Business services
Philadelphia, Pennsylvania
1-10 Employees
Online Review
Specialty Answering Services handles incoming calls for a barbershop.
Now, they never miss a call from clients. Specialty Answering Services addressed issues quickly and were very prompt.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the owner of multi corporation, I own at least businesses
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Specialty Answering Service?
I hired SAS to handling my incoming daily telephone calls
What were your goals for this project?
To never miss another call from clients or potential clients
SOLUTION
How did you select this vendor?
I found them on google
Describe the project in detail.
SAS were hired to answer incoming calls
What was the team composition?
Excellent
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
We had a slight issue in the beginning but Mollie from SAS was awesome in rectifying the issue and I haven’t had any issues since. They were very prompt. They made sure I was satisfied throughout the process. I truly appreciate her and her team
How effective was the workflow between your team and theirs?
Excellent
What did you find most impressive about this company?
Mollie and the team was so prompt and efficient
Are there any areas for improvement?
Just one instead of having calls ring while customers wait to be answered how about playing music instead.
RATINGS
5.0
Quality
5.0
Service & Deliverables
"Awesome customer service"
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Call Support for Business Service Firm
IT Staff Augmentation
Less than $10,000
Sep. 2019 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"I have to say that they have delivered way beyond our expectations."
Dec 27, 2019
CEO, Simple Com
Brian McKeon
Verified
Business services
Harrisburg, North Carolina
11-50 Employees
Online Review
Verified
Specialty Answering Service provides after-hours answering services for a business service provider.
Internal stakeholders are pleased with the team's ability to deliver exceptional services on a consistent basis. Customers can expect dedication and professionalism.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
CEO
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Specialty Answering Service?
After-hours answering services
SOLUTION
How did you select this vendor?
Internet searching and online demo
Describe the project in detail.
We have been using SAS for about 2 months now. They provide simple after-hours answering for our business.
What was the team composition?
Customer service after work hours
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
I have to say that they have delivered way beyond our expectations. They always capture all the relevant information we need, and provide super-timely notifications via CALL, TEXT and EMAIL.
How effective was the workflow between your team and theirs?
Excellent. Nothing gets missed with these guys. We are VERY pleased with the service and the cost and expect to expand our use of their services quite a bit in the next year.
What did you find most impressive about this company?
Customer Service and Timeliness
Are there any areas for improvement?
Not at this time
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Answering Service Support for Municipal Water Utility
Call Center Services
Less than $10,000
Jan. 2019 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their reaction to our concerns was impressive."
Oct 23, 2019
Finance/Administration Manager, Lakeway Municipal Utility District
Anonymous
Verified
Utilities
Lakeway, Texas
11-50 Employees
Online Review
Verified
Specialty Answering Service provided call answering services for a municipal water utility so they could answer emergencies during off-hours.
The vendor successfully managed an increase in call volume. Their team continued to provide good service in the meantime. The workflow was excellent and their team offered excellent customer care.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
FIn/Admin Mgr-Public Water Utility
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Specialty Answering Service?
Answering Services.
What were your goals for this project?
Give customers a method to contact us in case of emergencies during off hours.
SOLUTION
How did you select this vendor?
References.
Describe the project in detail.
Answering Service
What was the team composition?
Admin Staff.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
We had been on the service for a few months when our call volumes exceeded expectations. Annie B worked with us to reduce volums while still providing good service our customers.
How effective was the workflow between your team and theirs?
Excellent.
What did you find most impressive about this company?
Their reaction to our concerns was impressive.
Are there any areas for improvement?
No..great service company.
RATINGS
5.0
Quality
5.0
Service & Deliverables
"Excellent"
Schedule
5.0
On time / deadlines
"Excellent."
Cost
5.0
Value / within estimates
"Excellent service for reasonable charge."
Willing to Refer
5.0
NPS
Answering Services for SMM Agency
Call Center Services
$200,000 to $999,999
July 2018 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They are the best!"
Sep 17, 2019
Project Lead, SMM International
Christopher Wick
Verified
Advertising & marketing
Houston, Texas
11-50 Employees
Online Review
Verified
Specialty Answering Service provides answering services for a social media marketing (SMM) agency.
The team's services save time and money for the client. Specialty Answering Service gives regular updates without delay.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Social Media Marketing
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Specialty Answering Service?
We need an answering service.
What were your goals for this project?
To answer all our upcoming calls.
SOLUTION
How did you select this vendor?
Because they are the cheapest and reliable.
Describe the project in detail.
Answering Service.
What was the team composition?
They have staffs that work 24/7 for us.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
It saves me a ton of time.
How effective was the workflow between your team and theirs?
I called them every time I need an update.
What did you find most impressive about this company?
There is no delay at them at all.
Are there any areas for improvement?
None so far.
RATINGS
5.0
Quality
5.0
Service & Deliverables
"They are the best!"
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Call Center Services for IT Firm
Call Center Services
$10,000 to $49,999
Jan. 2018 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Even as time goes on, the service levels remain high."
Sep 16, 2019
Managing Member, ASAP Computer Services
Courtney Pelzel
Verified
Information technology
San Antonio, Texas
1-10 Employees
Online Review
Verified
Specialty Answering Service worked on scripted inbound call flows for an IT services company.
Specialty Answering Service provided excellent service and experienced telesales representatives for the project.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Managing member of IT services firm. B2B and Consumer IT Services and MSP service provider.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Specialty Answering Service?
Automating inbound call flows
What were your goals for this project?
Logical scripted call flows for all our inbound calls.
SOLUTION
How did you select this vendor?
Received several proposals from different vendors and phone consultations. SAS was the most attentive and professional.
Describe the project in detail.
Inbound call flows for all our inbound calls.
What was the team composition?
4 dedicated agents and a supervisor as well as programmers and script creation from experienced telesales reps.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
We listen to our calls and monitor the CSR reps.
How effective was the workflow between your team and theirs?
Excellent service from their team
What did you find most impressive about this company?
Even as time goes on, the service levels remain high.
Are there any areas for improvement?
No.
RATINGS
5.0
"Exceeds my expectations."
Quality
5.0
Service & Deliverables
"Exceeds expectations"
Schedule
5.0
On time / deadlines
"Fantastic response and punctual to all conference calls."
Cost
5.0
Value / within estimates
"Fairly priced."
Willing to Refer
5.0
NPS
"A+ I would recommend.
Call Center for Truck Leasing Company
Call Center Services
$10,000,000 +
Apr. 2014 - Ongoing
4.5
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"Communication is great."
Jul 31, 2019
General Manager, Vehicle Center
Anonymous
Verified
Other industries
Rhode Island, United States
51-200 Employees
Online Review
Verified
Specialty Answering Service offered call center services for a trucking company to help address after-hours calls.
Specialty Answering Service completed the project and answers all after-hours calls with no complaints from customers. Communication is excellent and effective.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
We're a truck dealership. We also have a truck leasing company.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Specialty Answering Service?
We needed an answering service to handle our afterhours road service phone calls for our customers as well as any National Lease affiliate. Specialty Answering Service filled that need.
What were your goals for this project?
To have a seamless transition for afterhours calls to be processed and handed off to our afterhours personnel.
SOLUTION
How did you select this vendor?
I actually found them on line and interviewed them over the phone.
Describe the project in detail.
There really is no other detail than what is described above.
What was the team composition?
None
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
Afterhours calls continue to be answered and I have no complaints from my customers.
How effective was the workflow between your team and theirs?
Communication is great. Any time I need to edit contacts or scripts, it is done easily and immediate.
What did you find most impressive about this company?
Response
Are there any areas for improvement?
No
RATINGS
4.5
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
IVR and Call Answering Services for Manufacturing Company
Call Center Services
$200,000 to $999,999
Mar. 2012 - Ongoing
4.5
Quality
5.0
Schedule
4.5
Cost
5.0
Willing to Refer
4.0
"Their strengths are their technology and service."
Dec 24, 2017
Business Development Senior Manager, Manufacturing Company
Anonymous
Manufacturing
Santa Clara, California
501-1,000 Employees
Survey Response
OPPORTUNITY / CHALLENGE
Why does your company use Business Process Outsourcing services? Did you use to handle these needs in-house?
I use this service because I need to answer phones for all our customers.
What is the volume of inbound calls your company was handling per day?
75.
What were your company’s goals for the partnership with this service provider?
Our goal was more sales than last year.
SOLUTION
What does this service provider provide for you on a normal basis?
They can answer faster than a human voice.
Could you describe this service provider's pricing structure and how they bill you?
They charge us for a monthly service and invoice us for voice calls.
How did you find and select this service provider?
I found this service online.
RESULTS & FEEDBACK
Please assess this service provider's quality of work.
They provide high quality work.
How much time and money do you estimate that this service provider saves you each month?
They save me about 25% in all my sales.
Based on your experience, what takeaways can you share about working with this service provider?
It provides a wide-reaching and efficient telephone answering system.
What do you think are the strengths of this service provider?
Their strengths are their technology and service.
Where do you think this service provider can improve?
They can expand their operations to include activities other than answering telephone calls.
RATINGS
4.5
Quality
5.0
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
4.0
NPS
Inbound Appointment Scheduling for Food Product Producer
Call Center Services
$10,000,000 +
Jan. 2017 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"Their strength is professional handling of calls and increased knowledge of our business, customer service is easy to work with and courteous."
Nov 2, 2017
Manager, Food Product Producer
Anonymous
Manufacturing
Alsip, Illinois
5,001-10,000 Employees
Survey Response
OPPORTUNITY / CHALLENGE
Why does your firm need inbound services? Did you previously handle these needs in-house?
We have raw material delivered on a daily basis for our food manufacturing and need to ensure that all refrigerated items get priority delivery service. Also we have outsourced many of our jobs to cut down on cost such as not paying for benefits which will increase our profits.
How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?
We were locally handling 100% of the inbound calls with 16 people . We have now cut our staff to 3 people who basically handle problems and troubleshoot deliveries.
What challenge were you trying to address with the service provider?
Our goal is to cut costs, especially in payroll and benefits and be able to increase our profits.
SOLUTION
What was the scope of the service provider's involvement?
They are handling our dispatching and confirming delivery and order tracking.
Could you describe the pricing structure and how they billed you?
I am not sure of the price structure and how they bill as this is handled through our corporate office in New Jersey.
How did you come to work with this service provider?
This is the company our corporate procurement division informed the branches that they would be using so not sure how they found out about them.
How would you assess the service provider for answering calls, customer service, and communication?
We have had some problems especially when one our vendors get a representative that has a accent and they cannot understand them. However, when we contract the support team they have been very helpful and understanding.
How much time, in hours, does this service provider save you each month?
Since we have cut our staff that work 40 hours, I assume we are saving about 520 manhours. I'm not sure what the total cost is because I don't know their salaries.
How much money does this service provider save you each month?
N/A.
RESULTS & FEEDBACK
What takeaways and measures of success can you share about working with this service provider?
That their after hour calls are handled with the same expertise as normal hours of operation for our company. They offer prompt communication and they work hard to refine call quality.
What are the service provider's strengths?
Their strength is professional handling of calls and increased knowledge of our business, customer service is easy to work with and courteous. Things have run smoothly so far.
How can the service provider improve?
I cannot think of anything as we have not encountered any major problems
How long has your company been working with this service provider?
We started January 1, 2017 and it's still ongoing.
How much money do you spend annually with this service provider?
We're investing over $10,000,000.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Anwering Services for Consumer Product Industry Firm
Call Center Services
Less than $10,000
Feb. 2017 - Ongoing
3.5
Quality
3.5
Schedule
3.5
Cost
4.0
Willing to Refer
3.5
"We are just more efficient."
Aug 12, 2017
CEO, Consumer Product Industry Firm
Anonymous
Other industries
Fort Collins, Colorado
1-10 Employees
Survey Response
OPPORTUNITY / CHALLENGE
Why does your firm need inbound services? Did you use to handle these needs in-house?
Our objective was more specialized calls.
How many inbound calls did your company handle every day?
The volume was 20%.
What challenge were you trying to address with the service provider?
To have our calls answered.
SOLUTION
What was the scope of the service provider's involvement?
They direct our phone calls.
Could you describe the pricing structure and how they billed you?
They bill us quarterly.
How did you come to work with this service provider?
I found them through a referral.
How would you assess the service provider for answering calls, customer service, and communication?
It is good.
How much time and money does this service provider save you each month?
It saves maybe 10 hours.
RESULTS & FEEDBACK
What takeaways and measures of success can you share about working with this service provider?
We are just more efficient.
What are the service provider's strengths?
Their attention to detail is strong.
What areas can the service provider improve?
There is nothing to improve.
How long has your company been working with this service provider?
We started in February 2017.
How much money do you spend annually with this service provider?
It is less than $1,000.
RATINGS
3.5
Quality
3.5
Service & Deliverables
Schedule
3.5
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
3.5
NPS
Year-Round Answering Services for Business Firm
Call Center Services
Less than $10,000
July 2016 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.0
Willing to Refer
5.0
"Their strengths are accuracy, timely results, and great customer service."
Aug 12, 2017
Owner, Business Firm
Anonymous
Other industries
Phoenix, Arizona
1-10 Employees
Survey Response
OPPORTUNITY / CHALLENGE
Why does your firm need inbound services? Did you use to handle these needs in-house?
We used to handle this in-house, but it got to be overwhelming at times and needed year-round support, so that's why we contacted Specialty Answering Services.
How many inbound calls did your company handle every day?
10-15% of activity is handling inbound calls, as this is a crucial function in communicating with our customers, contractors, and suppliers.
What challenge were you trying to address with the service provider?
My company's goals were to outsource and delegate this task and free up some of our own resources in the process.
SOLUTION
What was the scope of the service provider's involvement?
I use this service in order to answer customer's calls without the added expense of hiring someone to fulfill that function.
Could you describe the pricing structure and how they billed you?
I selected one of the package deals they offer, and I expect to need the services in the long term.
How did you come to work with this service provider?
I found this service by doing a basic Google search and comparing companies that offer this service.
How would you assess the service provider for answering calls, customer service, and communication?
I have so far been happy with the results and everything is handled in a timely manner.
How much time and money does this service provider save you each month?
You can't put a price tag on the time that I have saved by using this service. Monetarily, they have saved me the burden of hiring an extra person to do what SAS does.
RESULTS & FEEDBACK
What takeaways and measures of success can you share about working with this service provider?
We now have everything compacted in an easy to digest form thanks to SAS, they make the whole incoming call process so much easier and takes a huge load off my shoulders. You can't beat great service and fair rates.
What are the service provider's strengths?
Their strengths are accuracy, timely results, and great customer service if there's ever any questions.
What areas can the service provider improve?
A wider variety of package plans could be nice for some people, although I am happy with what I have.
How long has your company been working with this service provider?
We first started using their services in July 2016 and continue to do so.
How much money do you spend annually with this service provider?
We're spending $1,000 to $4,999 per year.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 31-40 of
50 Reviews
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