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Top Customer Support Services in the United Kingdom

Ratings Updated: December 25, 2025

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Hugo Inc.

5.0 28 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves United Kingdom

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.

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Reviews mention Collaborative
Client feedback reveals a strong sentiment of collaboration with Hugo, highlighting their effective communication and flexibility. One client noted, "The team at Hugo was not only professional but also incredibly easy and fun to work with," emphasizing their approachability and responsiveness. The use of multiple communication channels facilitated seamless coordination, fostering a collaborative atmosphere that significantly contributed to the project's success. Overall, clients appreciate Hugo's commitment to partnership and creativity.

Call Center Services for Gaming Company

5.0 Aug 17, 2023

The team at Hugo was not only professional but also incredibly easy and fun to work with. Their approachability, responsiveness, enthusiasm, and willingness to adapt to our needs created a collaborative atmosphere that fostered creativity and productivity. It felt like we were working alongside a team that genuinely cared about the success of our project.
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

This provider is fluent in 54 languages:

Mandarin

English

Spanish

Arabic

Bengali

Hindi

Russian

Portuguese

Japanese

German

Javanese

Korean

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This provider is available in 38 time zones:

Colombia Time (COT)

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Gulf Standard Time (GST)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

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Top Customer Service

5.0 52 reviews

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Premier Verified

$1,000+

Undisclosed

250 - 999

Brooklyn, NY

Services provided

80% Customer Service Outsourcing

10% Back Office Outsourcing

5% Call Center Services +1 service

5% Sales Outsourcing

Top Customer Service is a comprehensive Customer Support Outsourcing provider, specializing in Call Center Solutions and Customer Service BPO. Across reviews, 100% of clients commend their professionalism, responsiveness, and ability to swiftly improve communication efficiency. They consistently meet client expectations in managing customer interactions, leading to improved satisfaction and operational efficiency, with suggestions for minor enhancements like additional reports or peak-time staffing noted only by a small percentage.

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19 of 19 reviews are 5 stars

14 new reviews for Customer Service Outsourcing services

$10,000 – $49,000 avg. project cost

Reviewed 19 times in the past 6 months
In the last six months, feedback for Top Customer Service has been overwhelmingly positive, highlighting their professionalism and responsiveness. Clients noted improved communication, faster response times, and increased customer satisfaction across various industries. Specific commendations included their adaptability to client needs and effective project management. Suggestions for improvement focused on enhancing reporting details for better performance tracking. Overall, clients expressed a strong willingness to recommend their services due to the tangible benefits experienced.
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Industry Experience

Top Customer Service has demonstrated strong expertise across various industries, notably in Construction, Education, Automotive, and Non-profit sectors. Clients expressed satisfaction with their responsiveness, professionalism, and ability to streamline communications, resulting in improved client engagement and faster response times. Construction businesses highlighted enhanced lead management, while educational institutions noted better support operations. Overall, feedback reflects a positive sentiment towards their services, making them a suitable choice for clients in the aforementioned industries.
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Construction Agriculture Automotive Non-profit Real estate Financial services Legal Advertising & marketing IT Services Other Industry Other industries Home Services Government Business services Education

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More responsive than most other service providers

Top Customer Service is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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London, England

20 Wenlock Road MASBROUGH STREET
London, England N1 7GU
6 - 9

8889730077

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Answer4u

Not yet reviewed
Verified

$1,000+

< $25 / hr

50 - 249

Nottingham , England

Services provided

35% Customer Service Outsourcing

55% Call Center Services

10% Back Office Outsourcing

Answer4u is a call center service. The company is based in Nottingham , England. Their services include Call Center Services and Customer Service Outsourcing.
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Nottingham , England

Pinfold House, Talbot Street
Nottingham , England NG1 5GL
101 - 150

08008223344

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AnswerForce

4.4 18 reviews

Undisclosed

Undisclosed

1,000 - 9,999

Edinburgh, Scotland

Services provided

30% Customer Service Outsourcing

70% Call Center Services

AnswerForce provides comprehensive Customer Support Outsourcing (CSO) services, including global, around-the-clock support. Reviews highlight significant reductions in backlogs and commend the company for its consistent problem resolution, demonstrating effective and reliable service delivery.

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Reviews mention Easy to work with
Clients consistently express a high level of satisfaction with AnswerForce's ease of collaboration. One Organizational Development Manager noted that their representative, Sagir, was 'wonderful to work with,' highlighting the effective workflow. Similarly, a handyman services owner praised AnswerForce's courteous staff and emphasized their seamless integration, stating, 'AnswerForce is good at working with us.' Overall, the sentiment reflects a strong appreciation for the company's customer service and cooperative approach.

Call Center Services for Management Consultants

5.0 Mar 11, 2021

Very, Sagir was wonderful to work with. They have excellent customer service!
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Answering Services for Construction Company

5.0 Jul 7, 2017

Yes. AnswerForce is good at working with us.
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Average Project Cost Breakdown

Less than $10,000 (6) $50,000 to $199,999 (3) $10,000 to $49,000 (1)

What Clients Have Said
Overall, clients express positive sentiments regarding AnswerForce's cost-effectiveness and value for money. Several reviews highlight competitive pricing and flexible billing structures tailored to call volumes, such as a client noting a monthly cost of $225 for comprehensive service. Additionally, clients appreciate the high-quality service relative to pricing, with one stating that AnswerForce offers 'excellent service at a good cost.' However, some feedback indicates room for improvement in pricing transparency and billing clarity.
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Edinburgh, Scotland

11 Rutland Street
Edinburgh, Scotland EH1 2AB
76 - 100

08000119020

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Quantanite

4.8 4 reviews

$1,000+

< $25 / hr

1,000 - 9,999

London, England

Services provided

30% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services +2 services

20% Sales Outsourcing

10% Transcription

Quantanite is a service provider specializing in data transcription, menu programming, and support staffing. The company consistently receives high praise for its efficiency, flexibility, and ability to integrate seamlessly with clients' teams. Reviews show a 100% positive satisfaction rate, highlighting their strong candidate pool and capacity to meet productivity expectations consistently. Quantanite's adaptability and commitment to exceeding client needs are recurrent themes across feedback.

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Reviews mention Easy to work with
Clients consistently highlight Quantanite's ease of collaboration, noting that their teams integrate seamlessly. One client remarked, "It would be hard to pinpoint where our team ends and theirs begins," emphasizing the strong partnership. Additionally, feedback reflects Quantanite's flexibility and accommodation in meeting urgent project needs, with clients appreciating their readiness to provide extra support as required. Overall, the sentiment is highly positive regarding their cooperative approach.

Menu Programming for Food Delivery Company

5.0 Feb 10, 2021

It would be hard to pinpoint where our team ends and theirs begins. We work as if we are one team. All of the Quantanite employees have been very easy to work with and easily trained on our systems.
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Industry Experience

Quantanite has demonstrated expertise across the Software and Food & Beverages industries. In Software, they excel in receipt transcription and operational support, receiving praise for their quality and efficiency. In the Food & Beverages sector, they effectively manage menu programming and support, showcasing flexibility and responsiveness. Overall, client sentiment is highly positive, highlighting Quantanite’s ability to integrate seamlessly with teams and deliver results that meet or exceed expectations.
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Software Food & Beverages

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United States (2) Canada (1) England (1)

Sandton, South Africa

1 Wedgewood Link Road
Sandton, South Africa 2191
201 - 250

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Verbatim Virtual Receptionists

4.8 2 reviews

$1,000+

< $25 / hr

10 - 49

Thatcham , England

Services provided

10% Customer Service Outsourcing

68% Call Center Services

12% Sales Outsourcing +1 service

10% Back Office Outsourcing

Verbatim Virtual Receptionists is a company specializing in call handling services, offering solutions such as call overflow management, spam filtering, and CRM integration. Reviews highlight a high satisfaction rate, with clients appreciating their flexibility and professionalism. Approximately 90% of reviewers emphasize their positive impact on operational efficiency and customer service. Clients commend their responsiveness and personalized service, with few areas identified for improvement.

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Reviews mention Receptive
Clients express a highly receptive sentiment towards Verbatim Virtual Receptionists, highlighting their responsiveness and adaptability. One client noted, 'When we pass on feedback, they’re responsive and work to improve their processes.' Additionally, the personal touch and understanding of business goals were praised, with feedback stating, 'The team is personable and approachable.' Overall, clients appreciate their communication, which fosters a collaborative environment.

Call-Answering for Education Software Developers

4.5 Apr 21, 2020

When we pass on feedback from our customers, they’re responsive and work to improve their processes. They’re easy to talk to. The personal touch they have is impressive.
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Industry Experience

Verbatim Virtual Receptionists has garnered positive feedback across the IT Services and Software industries, highlighting their expertise in call handling and customization. Clients commend their professional service, effective call filtering, and seamless integration with CRM systems, which enhance customer support. The overall sentiment reflects satisfaction with their responsiveness and the quality of their agents, making them a reliable choice for businesses seeking efficient virtual reception solutions.
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IT Services Software

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Average Project Cost Breakdown

$10,000 to $49,000 (2)

What Clients Have Said
Verbatim Virtual Receptionists is recognized for its cost-effectiveness and value for money, with clients noting competitive pricing and flexibility in service offerings. One client highlighted the affordability of their integration services, which met specific needs. Another client mentioned an annual investment of $5,000-$6,000, emphasizing satisfaction with the service's efficiency and responsiveness. Overall, the sentiment regarding their pricing aligns positively with the quality of service provided.
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Thatcham , England

Venture West, Greenham Business Park,
Thatcham , England RG19 6HX
10 - 15

01635 576070

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Abacus Cambridge Partners

4.9 4 reviews

Undisclosed

Undisclosed

50 - 249

London, England

Services provided

10% Customer Service Outsourcing

40% ERP Consulting and SI

15% BI & Big Data Consulting & SI +3 services

15% Custom Software Development

10% Call Center Services

10% Sales Outsourcing

Abacus Cambridge Partners is a versatile company specializing in API management, integration services, and business process outsourcing. The reviews indicate a high level of satisfaction with their technical proficiency, timely delivery, and flexibility, with nearly all feedback being positive. Clients consistently commend their quick adaptability and professional project management, making them a recommended partner for complex technical and integration projects.

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Reviews mention Timely
The feedback regarding Abacus Cambridge Partners highlights their consistent timeliness in project delivery. Clients noted that they often deliver work ahead of schedule, with one client stating they reduced the time to market from three months to just one day. Their project management team effectively handles updates and impediments, ensuring on-time delivery across multiple sprints. Overall, clients express high satisfaction with their responsiveness and commitment to meeting deadlines, reinforcing their reputation for reliability.

API Development for Telecommunications Company

5.0 Dec 6, 2021

They’re always on time, and sometimes, even ahead of time with delivering the work expected of them. Our projects have multiple phases and multiple releases, so we’re going into multiple sprints, and they’re always on time across each of the sprints that we plan. We also have daily standup meetings in the morning to discuss the updates coming up and an entire project management team handling the progress updates, impediments, and achievements.
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API Migration for Telecommunications Firm

5.0 Apr 1, 2021

They delivered on time with the right quality at no additional costs. We scoped everything correctly. Their project manager kept their commitments. Their integrity is without question. They warn us upfront if something is possible or not, and they deliver in the timeframe they promise or earlier.
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Industry Experience

Abacus Cambridge Partners has demonstrated strong expertise in the Telecommunications, Retail, and Financial Services industries. In Telecommunications, clients praised their API management capabilities, particularly with Apigee, highlighting rapid implementation and significant reduction in time-to-market. Retail clients valued their API maturity and governance skills, while feedback from Financial Services noted their effective BPO services and adaptability. Overall, sentiment across industries is highly positive, showcasing Abacus's ability to deliver quality solutions and enhance operational efficiency.
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Telecommunications Retail Financial services

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United Arab Emirates (2) Kenya (1) United States (1)

London, England

Two Kingdom Street 6th Floor Paddington London, W2 6BD
London, England W2 6BD
10 - 15

+44 (0) 207 397 8725

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The Contact Company

5.0 2 reviews

Undisclosed

Undisclosed

1,000 - 9,999

Birkenhead , England

Services provided

60% Customer Service Outsourcing

20% Back Office Outsourcing

10% Call Center Services +1 service

10% Sales Outsourcing

The Contact Company is a customer support and call center service provider known for delivering high-quality, scalable customer service. Their dedication to transparency and seamless project management has resulted in a customer satisfaction rate surpassing 80%. Approximately 100% of reviewers emphasize their positive company culture and commitment to client success.

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Reviews mention Dedicated
Clients express a strong sentiment of dedication regarding The Contact Company, highlighting their commitment to customer satisfaction. One client noted, "Despite being an outsourced vendor, they are dedicated to our goal of maximum customer satisfaction." Additionally, their positive company culture and flexibility in adapting to changing requirements further reinforce this sentiment. Overall, feedback indicates a high level of trust and appreciation for The Contact Company's dedicated approach to service.

Customer Support for Entertainment Platform

5.0 Feb 4, 2019

Their positive company culture is undoubtedly their greatest strength. Despite being an outsourced vendor, they are dedicated to our goal of maximum customer satisfaction. From our perspective, there are no areas of concern.
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Industry Experience

The Contact Company has demonstrated expertise in the Media and Retail industries, providing high-quality customer support and call center services. In the Media sector, they excelled in scalability and customer satisfaction, surpassing goals with a focus on company culture and flexibility. In Retail, they have been recognized for delivering excellent results and transparency, reinforcing brand values. Overall, their strengths in both industries suggest a strong fit for projects requiring dedicated customer service solutions.
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Media Retail

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Average Project Cost Breakdown

$200,000 to $999,999 (2)

What Clients Have Said
The Contact Company is praised for its value-based pricing, with clients noting that they provide cost-effective and high-quality customer service. A representative from YouView highlighted their impressive pricing during a competitive evaluation, while Great Little Trading Co. emphasized the company's ability to reflect their high-end brand at a reasonable cost. Overall, clients express high satisfaction with the balance of cost and quality, reinforcing the company's strong value proposition.
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United States (1) England (1)
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Commversion | Managed Live Chat

5.0 2 reviews

$1,000+

Undisclosed

50 - 249

London, England

Services provided

20% Customer Service Outsourcing

80% Conversion Optimization

Commversion | Managed Live Chat specializes in providing 24-hour live chat support services, effectively managing client queries and bookings for businesses. The company is highly recommended, with 100% of reviews praising its seamless integration into existing teams and its ability to enhance efficiency and customer engagement. Clients laud Commversion for its exceptional service quality, flexibility, and competence.

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Reviews mention Accommodating
Commversion UK has received positive feedback regarding their accommodating nature. Clients highlighted their ability to quickly adapt to requests and seamlessly integrate into existing operations. One client noted, 'They adapt to our requests incredibly quickly,' emphasizing their responsiveness. Additionally, the initial contact was described as 'easy and hassle-free,' further indicating the company's commitment to client needs. Overall, the sentiment reflects a strong appreciation for Commversion's flexibility and support.

Live Chat Services for Beauty Clinic

5.0 May 7, 2019

Our initial contact was easy and hassle-free. We contact them only when we update our offerings or have new information that clients should know. They adapt to our requests incredibly quickly, not only saving a lot of money but also capturing appointments as soon as clients land on our website.
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Average Project Cost Breakdown

Less than $10,000 (1) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently commend Commversion for their exceptional value and cost-effectiveness. One client noted that the live chat service significantly reduced staffing needs, allowing them to focus more on in-house clients, while another highlighted the impressive quality of responses and the seamless integration into their operations. The feedback suggests that Commversion not only meets but exceeds expectations, providing substantial savings and efficiency, making it a worthwhile investment for businesses.
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India (1) England (1)

London, England

142 Cromwell Road
London, England SW7 4EF
101 - 150

+44 (0)2036 423 801

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Arise

4.7 3 reviews

$250,000+

$25 - $49 / hr

250 - 999

Leeds, England

Services provided

61% Customer Service Outsourcing

19% Call Center Services

10% Back Office Outsourcing +1 service

10% Corporate Training & Coaching

Arise is an outbound services company specializing in call management, appointment setting, and marketing. It is praised for its reliability and strong communication, with reviews consistently highlighting helpful service and customer care. Approximately 100% of the reviews express satisfaction with no significant areas for improvement, and clients report financial savings ranging from $100 to $5,000 monthly.

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Reviews mention Reliable
Clients consistently highlight Arise's reliability as a key strength. One review specifically states, 'There are no cons, but they are very reliable,' emphasizing their dependable service. Additionally, another client described them as 'awesome and helpful,' indicating a strong trust in their ability to manage outbound calls effectively. Overall, the sentiment surrounding their reliability is overwhelmingly positive, showcasing their capability to meet client needs consistently.

Call Waiting Support for Telecommunications Service

4.5 Nov 2, 2017

There are no cons, but they are very reliable. Their reliability is their greatest strength.
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Industry Experience

Arise demonstrates strong expertise across various industries, including Telecommunications, Manufacturing, and Advertising & Marketing. Clients commend their reliability, effective communication, and ability to produce significant cost savings. Feedback highlights their strengths in handling outbound calls and appointment setting, with substantial time and financial efficiencies reported. Overall, the positive sentiment underscores Arise's suitability for businesses seeking dependable support in customer engagement and sales across these sectors.
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Telecommunications Manufacturing Advertising & marketing

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Average Project Cost Breakdown

Less than $10,000 (1) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients generally perceive Arise as providing excellent value for money, with one reviewer noting a monthly savings of $2,000, while another mentioned a $100 reduction in costs. Overall sentiment reflects satisfaction with their services, as clients highlight reliability and effective communication. The pricing structure appears flexible, with some clients receiving package deals. The company's ability to save clients both time and money is consistently acknowledged, reinforcing their reputation for cost-effectiveness.
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Leeds, England

1 Park Row
Leeds, England LS1 5JL
251 - 300

1+ 855-274-7301

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Face for Business

4.8 3 reviews

Undisclosed

Undisclosed

10 - 49

Burscough, England

Services provided

50% Customer Service Outsourcing

50% Call Center Services

Face for Business is a company providing professional virtual receptionist and call answering services, praised for their personalized approach and seamless integration into client operations. Clients report a 100% satisfaction rate, highlighting improved customer relationships, enhanced service quality, and increased client conversions. The service is noted for its reliability, comprehensive call logging, and effective communication, with no areas identified for improvement.

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Reviews mention Proactive
The sentiment regarding proactivity at Face for Business is overwhelmingly positive. Clients appreciate the regular communication from their account managers, who actively seek feedback and provide updates. One client noted that the team is 'proactive,' contributing to their decision to maintain the partnership. Additionally, the ability to receive call recordings further exemplifies their proactive service approach, resulting in impressive client feedback and increased client conversions.

Answering Services for Financial Adviser Firm

5.0 Feb 24, 2022

The service and feedback is second to none, they can also provide us with a recording of the calls that they have taken. They are proactive, and we have no intention of changing Face For Business for another agency.
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Industry Experience

Face for Business has received positive feedback primarily in the Financial Services and Manufacturing industries. Clients from financial services praised their call answering and customer support, highlighting their ability to build personal relationships with clients and enhance client conversion rates. In the manufacturing sector, particularly in vaping and CBD products, they were commended for their understanding of client needs and seamless integration into company operations. Overall, sentiment across these industries is highly favorable, showcasing Face for Business as a reliable partner for organizations seeking personalized and effective customer service solutions.
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Financial services Manufacturing

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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently praise Face for Business for providing high-quality services at competitive prices. One client noted their monthly investment of £300-£350 as cost-effective compared to hiring an in-house receptionist. Another highlighted the excellent value, stating they receive first-class support at a highly competitive price. Overall, the sentiment reflects satisfaction with both the affordability and the value delivered, with many clients viewing the service as integral to their operations.
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Burscough, England

Martland Mill, Mart Lane
Burscough, England L40 0SD
31 - 40

01704898400

Burscough, England

Bridge End Buildings, Orrell Lane
Burscough, England L40
16 - 20

01704898400

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PREMIUMHELP

5.0 4 reviews

$1,000+

< $25 / hr

250 - 999

Manchester, England

Services provided

10% Customer Service Outsourcing

60% Back Office Outsourcing

20% Social Media Marketing +1 service

10% Graphic Design

PREMIUMHELP is an SEO service provider that assists businesses in enhancing their website rankings and organic traffic through skilled SEO analysts and virtual assistants. The company is praised for its affordability, effective communication, and professional efficiency, with 100% of reviewers noting successful SEO outcomes and workflow management. While the team is commended for meeting deadlines consistently, scheduling meetings could be improved.

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Industry Experience

PREMIUMHELP has demonstrated expertise primarily in the Education industry, providing SEO services that significantly improved website rankings and organic traffic for a career counseling firm. Clients praised their affordable packages, efficient professionals, and effective communication, noting a positive impact on sales through optimized content and social media. Overall sentiment towards their services in the Education sector is highly favorable, indicating a strong fit for organizations seeking digital marketing support.
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Education

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have consistently praised PREMIUMHELP for its affordability and value for money, noting that their packages are the most competitive in the market. One client emphasized their satisfaction with the cost-effectiveness of the services, highlighting the positive outcomes in organic traffic and sales. The efficient workflow and dedicated support were also acknowledged, reinforcing the sentiment that the company delivers substantial value relative to its pricing.
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Manchester, England

13th Floor, City Tower,
Manchester, England M1 4BT
50 - 75

9962476758

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NICE inContact

3.8 4 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Sandy, UT

Services provided

40% Customer Service Outsourcing

50% Call Center Services

10% Business Consulting

NICE inContact is a business process outsourcing company specializing in customer service solutions, including inbound call handling and interactive voice response services. The reviews generally highlight positive aspects, with approximately 75% mentioning strengths such as updated tools, effective communication, and cost savings. However, some feedback suggests room for improvement in employee engagement to reduce turnover.

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Reviews mention Communicative
Clients have consistently praised NICE inContact for their strong communication skills, noting their proactive approach and minimal disruptions. One client highlighted that the service provider only reaches out when necessary, indicating effective communication management. Despite some concerns regarding high turnover affecting consistency, overall sentiment remains positive, with communication and convenience recognized as key strengths. The ability to empower agents to make decisions further enhances client satisfaction.

Inbound Calling Services for Business Service

3.5 Nov 2, 2017

The service provider's communication, convenience, and ease of use are their key strengths.
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Industry Experience

NICE inContact has demonstrated expertise across various industries, including Business Services, Information Technology, Media, and Other Industries. Clients commend their competitive pricing, effective customer support, and high-quality service, resulting in improved efficiency and time savings. Overall sentiment is positive, highlighting strengths such as updated tools and proactive communication. Businesses seeking reliable inbound service solutions, especially in seasons with fluctuating demand, will find NICE inContact to be a suitable provider.
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Other Industry Business services Information technology Media

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London, England

160 Queen Victoria Street, 2nd floor
London, England EC4V 4BF
6 - 9

44.0.207.002.3000

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Oneresource Virtual Assistants Ltd

4.8 5 reviews

$1,000+

$25 - $49 / hr

10 - 49

Banbury, England

Services provided

15% Customer Service Outsourcing

25% Back Office Outsourcing

15% Email Marketing +3 services

15% Finance & Accounting Outsourcing (FAO)

15% Sales Outsourcing

15% Social Media Marketing

Oneresource Virtual Assistants Ltd provides virtual assistant services, specializing in administrative support, financial accounting, and market research. Their efficiency and professional approach are consistently praised, with 100% of reviewers noting positive outcomes, such as enhanced productivity and effective task management. Clients appreciate their swift, detailed work and the personal touch they bring to services.

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Reviews mention Efficient
Client feedback consistently highlights Oneresource Virtual Assistants Ltd's exceptional efficiency in delivering services. One client noted that their virtual assistant managed tasks with 'exceptional efficiency and accuracy,' enabling the client to focus on other priorities. Another review emphasized the team's ability to handle invoicing and expense management 'very efficiently,' contributing significantly to smooth operations. Overall, the sentiment reflects a strong appreciation for the company's promptness and reliability in meeting client needs.

Invoicing & Expense Management for Sports Marketing Company

5.0 Sep 19, 2023

They've undoubtedly contributed to the smooth running of our business across multiple high-profile and international clients where attention to detail and rapid response to tight deadlines is essential. We would happily recommend Oneresource to any SME looking for the flexibility and efficiency required in the services they offer.
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Virtual Assistant Solutions for Mortgage Broker

5.0 May 2, 2022

The ability to quickly and efficiently pick up new workflows at a moment's notice, taking the pressure off the business, was most impressive.
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Market Research for Real Estate Company

5.0 Apr 4, 2022

They got the job done swiftly and very efficiently. If 1 potential client comes on board, we will get an infinite return on our investment.
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Industry Experience

Oneresource Virtual Assistants Ltd has demonstrated significant expertise across various industries, including Human Resources, Advertising & Marketing, Financial Services, and Real Estate. Feedback highlights their strengths in administrative support, invoicing and expense management, and market research. Clients commend their efficiency, attention to detail, and ability to enhance productivity. Overall sentiment is highly positive, particularly in Financial Services and Marketing sectors, making Oneresource a strong candidate for businesses seeking reliable support in these fields.
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Human Resources Advertising & marketing Financial services Real estate

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London, England (2) Portsmouth, England (1) Oxford, England (1) Bloxham, England (1)

Banbury, England

Edgcote Lane
Banbury, England OX16
10 - 15

+448009949016

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Medical PA

4.5 1 review

Undisclosed

$25 - $49 / hr

10 - 49

Harlow, England

Services provided

35% Customer Service Outsourcing

35% Call Center Services

30% Back Office Outsourcing

Medical PA is a call center service provider specializing in managing phone calls and appointment scheduling for medical clinics. Reviews highlight their professionalism and efficiency, with 100% of feedback indicating positive time savings and patient satisfaction. However, 100% of reviews also note the need for improvement in handling call transfers without dropping calls.

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Industry Experience

Medical PA demonstrates notable expertise in the healthcare industry, providing efficient call center services that significantly reduce administrative burdens for medical professionals. Feedback highlights their professionalism and responsiveness, leading to improved patient interactions. While praised for their efficiency, minor concerns about call handling consistency were noted. Overall, the sentiment is positive, making Medical PA a strong candidate for healthcare providers seeking to enhance patient management.
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Healthcare

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients generally perceive Medical PA as offering good value for money, with one podiatrist noting an investment of approximately $7,500, which significantly saved him time previously spent on calls. The professionalism of their service received positive feedback, with patients appreciating the responsiveness. However, there were minor concerns regarding call handling consistency. Overall, the sentiment is favorable, indicating that clients find the cost justified by the efficiency and quality of service provided.
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Harlow, England

20 Southern Way
Harlow, England CM18
10 - 15

+443332002356

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CALLCARE

0.5 1 review

$1,000+

< $25 / hr

250 - 999

London, England

Services provided

40% Customer Service Outsourcing

40% Call Center Services

20% Back Office Outsourcing

CALLCARE is a UK-based company providing out-of-hours telephone answering services. While their onboarding process is reportedly effective, with initial setup conducted smoothly, reviews highlight significant shortcomings in communication and project management. Approximately 80% of feedback emphasizes poor post-implementation support, with reports of unreturned communications and unmet contractual commitments, leading to project abandonment.

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Industry Experience

CALLCARE has received feedback primarily from the software industry, where they were tasked with providing out-of-hours support. Reviewers noted their effective onboarding process and reasonable pricing. However, overall sentiment indicates dissatisfaction due to poor post-implementation support, slow communication, and inadequate staff training, leading to a lack of engagement and fulfillment of contractual obligations. Potential clients in the software sector may consider CALLCARE's strengths in initial setup but should be cautious regarding ongoing service reliability.
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Software

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have noted that CALLCARE offers a reasonable pricing structure, making it an attractive option for services. However, feedback indicates that the overall value is diminished by poor post-implementation support and communication issues. One client reported dissatisfaction with being billed despite abandoning the project due to unmet commitments. Overall, while the initial onboarding process was praised, the lack of responsiveness and ineffective staff training have led to concerns regarding the true value for money.
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London, England

Suite 8, 186 Sloane Street
London, England SW1X 9QR
201 - 250

0207 754 0373

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3C Online

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

London, England

Services provided

55% Customer Service Outsourcing

30% Sales Outsourcing

10% Content Marketing +1 service

5% Content Writing Services

3C Online, a Customer Service Outsourcing company, was launched in 2015. The team specializes in Customer Service Outsourcing and Sales Outsourcing.
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London, England

Unit 3 Bickels Yard, 151-153 Bermondsey Street
London, England SE1 3HA
21 - 30

+44-20 45 37 74 20

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Webhelp

Not yet reviewed

Undisclosed

Undisclosed

10,000+

London, England

Services provided

33% Customer Service Outsourcing

23% Call Center Services

15% Sales Outsourcing +17 services

5% Back Office Outsourcing

5% Business Consulting

5% Finance & Accounting Outsourcing (FAO)

1% AI Development

1% BI & Big Data Consulting & SI

1% CRM Consulting and SI

1% Custom Software Development

1% Digital Strategy

1% Graphic Design

1% HR Consulting

1% Mobile App Development

1% Transcription

1% Translation

1% UX/UI Design

1% Unified Communications Consulting & SI

1% Web Design

1% Web Development

Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
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Accra, Ghana

Su Tower, N°18 Castle Road, North Rige, Accra, Ghana
Accra, Ghana
101 - 150

+ 233 54 012 89 88

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Top Employee

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Corby, England

Services provided

95% Customer Service Outsourcing

1% Graphic Design

1% Other Design +3 services

1% Sales Outsourcing

1% UX/UI Design

1% Web Design

Customer Service Outsourcing company Top Employee focuses on Customer Service Outsourcing and Web Design. They are headquartered in Corby, England.
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Corby, England

1A, willow place
Corby, England NN17 1BH
2 - 5

+1 (323) 948-8828

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Firstsource Solutions

Not yet reviewed

$100,000+

< $25 / hr

1,000 - 9,999

London , England

Services provided

35% Customer Service Outsourcing

45% Call Center Services

10% Business Consulting +1 service

10% Finance & Accounting Outsourcing (FAO)

Firstsource Solutions is a large London , England-based phone answering service. Their services include Call Center Services and Customer Service Outsourcing.
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London , England

Space One, 1 Beadon Road
London , England W6 0EA
21 - 30

+44 (0) 330 041 4804

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e-PA

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Shanklin, England

Services provided

70% Customer Service Outsourcing

30% Call Center Services

E-PA is a Customer Service Outsourcing company. They were established in 2002, and their services include Customer Service Outsourcing and Call Center Services.
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Shanklin, England

8 High Street
Shanklin, England PO37 6LB
10 - 15

+44 800 999 0004

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The Telemarketing Company

Not yet reviewed

$10,000+

$50 - $99 / hr

50 - 249

Brighton, England

Services provided

20% Customer Service Outsourcing

40% Call Center Services

40% Sales Outsourcing

Answering service company The Telemarketing Company is based in Brighton, England. The team focuses on Call Center Services and Sales Outsourcing.
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Brighton, England

26-27 Regency Square
Brighton, England BN1 2FH
151 - 200

01273765000

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Bill Gosling Outsourcing

Not yet reviewed

$10,000+

< $25 / hr

1,000 - 9,999

Glasgow , Scotland

Services provided

35% Customer Service Outsourcing

25% Call Center Services

10% Back Office Outsourcing +4 services

10% Corporate Training & Coaching

10% Sales Outsourcing

5% AI Development

5% Other Application Development

Large Customer Service Outsourcing company Bill Gosling Outsourcing, is in Newmarket, Canada and Glasgow , Scotland. The team offers Customer Service Outsourcing and Call Center Services.
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Glasgow , Scotland

Anderston House 389 Argyle Street
Glasgow , Scotland G2 8LR
251 - 300

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The SaaSy People

Not yet reviewed

$1,000+

$25 - $49 / hr

50 - 249

Birmingham, England

Services provided

100% Customer Service Outsourcing

Launched in 2019, The SaaSy People is a midsize Customer Service Outsourcing company located in Birmingham, England. Their team specializes in Customer Service Outsourcing.
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Birmingham, England

55 Colmore Row
Birmingham, England B3 2AA
101 - 150

01213129919

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FM Outsource

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Bury, England

Services provided

80% Customer Service Outsourcing

10% Business Consulting

5% Transcription +1 service

5% Translation

FM Outsource is a Bury, England-based Customer Service Outsourcing company. They specialize in Customer Service Outsourcing and Business Consulting and were founded in 2012.
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Bury, England

Imperial House, 79-81 Hornby Street
Bury, England BL9 5BN
16 - 20

08081 697 627

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Impact Call Centre

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Romsey , England

Services provided

50% Customer Service Outsourcing

50% Sales Outsourcing

Impact Call Centre is a Customer Service Outsourcing and Sales Outsourcing company. They are located in Romsey , England. Their team offers Customer Service Outsourcing and Sales Outsourcing.
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Romsey , England

Impact House, Unit 7 Romsey Industrial Estate, Greatbridge Road
Romsey , England SO51 0HR
151 - 200

01794 230 230

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GFM ClearComms

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Colchester, England

Services provided

75% Customer Service Outsourcing

5% Email Marketing

5% Fulfillment +3 services

5% Pay Per Click

5% Search Engine Optimization

5% Social Media Marketing

GFM ClearComms is a Customer Service Outsourcing company. They offer Customer Service Outsourcing and Email Marketing and are based in Colchester, England.
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Colchester, England

42 Phoenix Court
Colchester, England CO2 8JY
201 - 250

7731618265

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Online Giants

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

London, England

Services provided

20% Customer Service Outsourcing

80% Call Center Services

Online Giants is a call center founded in 2013. The company offers Call Center Services and Customer Service Outsourcing.
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London, England

436 High Road London
London, England N17 9JB
41 - 49

+442035002449

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Call a Real Person

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Newquay, England

Services provided

100% Customer Service Outsourcing

Call a Real Person, a Customer Service Outsourcing company, is headquartered in Newquay, England. Their services include Customer Service Outsourcing.
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Newquay, England

24 Wilson Close, Newquay, Cornwall, TR7 3FE
Newquay, England TR7 3FE
2 - 5

01637 817595

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ChatPandas

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Bristol, England

Services provided

40% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services +1 service

20% Sales Outsourcing

ChatPandas, a Customer Service Outsourcing company, is located in Albany, New York and Bristol, England. They specialize in Customer Service Outsourcing and Call Center Services.
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Bristol, England

150 Saint Michael's Hill
Bristol, England BS2 8DA
41 - 49

+44 20 3286 1548

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Perfect Reception

Not yet reviewed

$1,000+

$50 - $99 / hr

10 - 49

Gravesend, England

Services provided

100% Customer Service Outsourcing

Founded in 2018, Perfect Reception is a small Customer Service Outsourcing company. Their team focuses on Customer Service Outsourcing.
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Gravesend, England

Harmer Street
Gravesend, England DA12
10 - 15

+44 203 970 5550

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Harley Street Institute

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

London, England

Services provided

50% Customer Service Outsourcing

25% Business Consulting

25% Corporate Training & Coaching

Launched in 2010, Harley Street Institute is a small Customer Service Outsourcing company based in London, England. Their team focuses on Customer Service Outsourcing and Business Consulting.
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London, England

61 Harley Street
London, England W1G 8QU
10 - 15

02078594859

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South london movers

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Richmond, England

Services provided

50% Customer Service Outsourcing

25% Trucking

25% Warehousing & Distribution

Customer Service Outsourcing company South london movers was launched in 1996. The firm offers Customer Service Outsourcing and Trucking, and is small.
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Richmond, England

5 Kew Road
Richmond, England TW9 2AW
2 - 5

020 3858 6993

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go-centric Limited

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Glasgow, Scotland

Services provided

45% Customer Service Outsourcing

25% Call Center Services

10% Back Office Outsourcing +3 services

10% Business Consulting

5% Custom Software Development

5% Mobile App Development

Go-centric Limited is a Customer Service Outsourcing company in Glasgow, Scotland. Founded in 1996, the team provides Customer Service Outsourcing and Call Center Services.
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Glasgow, Scotland

Trongate
Glasgow, Scotland G1
50 - 75

0333 014 4401

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Kaptain Cabs

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Liverpool, England

Services provided

60% Customer Service Outsourcing

20% Other Digital Marketing

20% Sales Outsourcing

Customer Service Outsourcing company Kaptain Cabs provides Customer Service Outsourcing and Other Digital Marketing. They were founded in 2024.
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Liverpool, England

Great Homer Street L5 3LD
Liverpool, England L5 3LD
41 - 49

(+44) 7454 378859

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Call Center Solutions

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Balsall Common, England

Services provided

51% Customer Service Outsourcing

49% Call Center Services

Call Center Solutions is a Balsall Common, England-based Customer Service Outsourcing company. Their services include Customer Service Outsourcing and Call Center Services.
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Balsall Common, England

584 KENILWORTH ROAD
Balsall Common, England CV7 7DQ

0800 433 7853

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Future Formations Ltd

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

London, England

Services provided

50% Customer Service Outsourcing

50% Document Digitization & Management

Future Formations Ltd is a Document Digitization & Management and Customer Service Outsourcing company. Their team specializes in Document Digitization & Management.
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London, England

4 Cochrane House Admirals Way
London, England E14 9UD
6 - 9

442077818033

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Quantum Electrical

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

London, England

Services provided

50% Customer Service Outsourcing

50% Commercial Development

Quantum Electrical is a Commercial Development and Customer Service Outsourcing company. They were launched in 2015, and their services include Commercial Development and Customer Service
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London, England

51 Holland Street
London, England W8 7JB
1

+442088193188

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Unity4

Not yet reviewed

$10,000+

$25 - $49 / hr

1,000 - 9,999

Bridgnorth, England

Services provided

16% Customer Service Outsourcing

57% Call Center Services

10% Sales Outsourcing +5 services

4% Conversion Optimization

4% Marketing Strategy

4% Translation

3% Email Marketing

2% Digital Strategy

Unity4 is a call center. The Surry Hills, Australia-based team specializes in Call Center Services and Customer Service Outsourcing.
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Bridgnorth, England

The Old Grammar School, St Leonards Close
Bridgnorth, England WV16
251 - 300

0800 003 039

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Taskaler

Not yet reviewed

$10,000+

Undisclosed

50 - 249

Glasgow, Scotland

Services provided

40% Customer Service Outsourcing

30% Back Office Outsourcing

20% Call Center Services +1 service

10% Warehousing & Distribution

Taskaler is a Customer Service Outsourcing company. They were founded in 2021, and their services include Customer Service Outsourcing and Back Office Outsourcing.
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Glasgow, Scotland

70 Pacific Quay
Glasgow, Scotland G51 1EA
2 - 5

+44 (0)7717 804 842

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Virtalent

Not yet reviewed

Undisclosed

$25 - $49 / hr

50 - 249

Birmingham, England

Services provided

10% Customer Service Outsourcing

80% Back Office Outsourcing

5% Other Marketing +1 service

5% Sales Outsourcing

Virtalent is a Back Office Outsourcing company. Their midsize team of employees is located in Birmingham, England. Their team provides Back Office Outsourcing and Customer Service Outsourcing.
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Birmingham, England

First Floor, Charles House, 148-149 Great Charles Street
Birmingham, England B3 3HT
151 - 200

0330 120 0477

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Origin Client Acquisition LTD

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

North Walsham, England

Services provided

15% Customer Service Outsourcing

50% Call Center Services

15% Sales Outsourcing +3 services

10% Other Marketing

5% Email Marketing

5% Marketing Strategy

Origin Client Acquisition LTD is a call center company based in North Walsham, England. The team specializes in Call Center Services and Sales Outsourcing.
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North Walsham, England

Tudor House, Grammar School Road
North Walsham, England NR28 9JH
21 - 30

03001245210

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TV Mounting Pro

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

London, England

Services provided

50% Customer Service Outsourcing

50% Commercial Property Management

TV Mounting Pro is a small Commercial Property Management and Customer Service Outsourcing company. Launched in 2019, the team provides Commercial Property Management and Customer Service
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London, England

11 Fisher Close
London, England SE16 5AD
2 - 5

+447368427499

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Mi PA

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Manchester, England

Services provided

25% Customer Service Outsourcing

50% Call Center Services

20% Back Office Outsourcing +1 service

5% Finance & Accounting Outsourcing (FAO)

Mi PA is an answering service company. The team is in Manchester, England, and their services include Call Center Services and Customer Service Outsourcing.
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Manchester, England

Mi PA, Universal Square
Manchester, England M12 6JH
41 - 49

0161 820 6080

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Integreon

Not yet reviewed

$5,000+

< $25 / hr

1,000 - 9,999

London , England

Services provided

10% Customer Service Outsourcing

45% Back Office Outsourcing

25% Transcription +2 services

10% Call Center Services

10% Sales Outsourcing

Integreon, a large Back Office Outsourcing company, is headquartered in New York, New York and Makati, Philippines. Their services include Back Office Outsourcing and Transcription.
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Sandton, South Africa

1st Floor, West Wing, Office 1-9, Norwich Place, 2 Norwich Close, Sandown 2146, Sandton,
Sandton, South Africa 2031

27.10.591.2272

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Whistl

Not yet reviewed

Undisclosed

Undisclosed

1,000 - 9,999

Marlow, England

Services provided

10% Customer Service Outsourcing

30% Fulfillment

15% Call Center Services +8 services

10% Back Office Outsourcing

10% Logistics & Supply Chain Consulting

5% Air Freight

5% Freight forwarding

5% Ocean Freight

5% Rail Freight

3% Direct Marketing

2% Product Marketing

Whistl , a Fulfillment company, was founded in 1950. The team focuses on Fulfillment and Call Center Services and is based in Marlow, England.
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Marlow, England

Network House, Third Avenue
Marlow, England SL7
2001 - 5000

01628 884 004

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Call Vidia

Not yet reviewed

$5,000+

$25 - $49 / hr

10 - 49

London , England

Services provided

35% Customer Service Outsourcing

25% Back Office Outsourcing

20% Call Center Services +1 service

20% Sales Outsourcing

Founded in 2018, Call Vidia is a Customer Service Outsourcing company. The company offers Customer Service Outsourcing and Back Office Outsourcing, and is small.
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London , England

1501, New Providence Wharf, 1 Fairmont Avenue
London , England E14 9PB
10 - 15

+44.800.433.2876

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Lemon Contact Centre

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Stockton-on-Tees , England

Services provided

25% Customer Service Outsourcing

52% Call Center Services

23% Back Office Outsourcing

Lemon Contact Centre, a telephone answering service, is located in Stockton-on-Tees , England. Their services include Call Center Services and Customer Service Outsourcing.
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Stockton-on-Tees , England

Unit 1, Lockheed Court Preston Farm Business Park
Stockton-on-Tees , England TS18 3SH
16 - 20

0800 612 7595

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Reliance International Limited

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

Cheltenham, England

Services provided

50% Customer Service Outsourcing

50% Back Office Outsourcing

Reliance International Limited, a Back Office Outsourcing and Customer Service Outsourcing company, was launched in 2019. The company offers Back Office Outsourcing and Customer Service Outsourcing.
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Cheltenham, England

The Oaks Hope Orchard, Springbank Road
Cheltenham, England GL51 0LT
2 - 5

+44 (0)20 8175 4350

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Receptionality

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

Lytchett Matravers, England

Services provided

50% Customer Service Outsourcing

50% Call Center Services

Launched in 2022, Receptionality is a call center service and Customer Service Outsourcing company. The small team focuses on Call Center Services and Customer Service Outsourcing.
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Lytchett Matravers, England

Lytchett House, 13 Freeland Pk, Wareham Rd, Lytchett Matravers
Lytchett Matravers, England BH16 6FH
6 - 9

+1 (844)-330-4995

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Angel Call Handling

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

Andover, England

Services provided

36% Customer Service Outsourcing

38% Call Center Services

26% Sales Outsourcing

Angel Call Handling is a small telephone answering service. Launched in 2017, the team offers Call Center Services and Customer Service Outsourcing.
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Andover, England

1 Westmarch Business Centre
Andover, England SP10 4EY
1

01264568430

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