Top Customer Support Services in the United Kingdom
From London’s fintech scale-ups to Manchester’s e-commerce brands and Belfast’s long-standing contact centre talent pool, U.K. providers bring mature operations, native-English support, and strict data compliance to customer experience.
On Clutch, you can compare verified customer support agencies in the United Kingdom by client reviews, industry focus, languages, channels, and 24/7 coverage. Every review on Clutch is vetted and interview-driven, so you can see real outcomes, SLAs, and tech stacks before you shortlist. Use filters to refine by budget, location, and service model. Start with these popular directories:
• Top Customer Support Companies
• Customer Support Companies in London
• Customer Support Companies in Birmingham
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Serves United KingdomServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Serves United KingdomServices provided
See all 47 projectsHelpware CX is a company specializing in Customer Service BPO and Outsourced Customer Support, offering remote customer care and call center solutions. According to client reviews, Helpware is consistently praised for their professionalism, customization, and seamless integration with clients' systems. Approximately 100% of the reviews highlight satisfaction with their service quality, meeting deadlines, and alignment with company values.
UndisclosedUndisclosed1,000 - 9,999Serves United KingdomServices provided
See all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual call center outsourcing and customer support services. Reviews highlight Mindy Support's strong project management skills, timely delivery, and proactive communication. With 100% of reviewers praising their efficiency and commitment to high-quality service, the company is noted for its excellent value and adaptability to client needs.
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$1,000+Undisclosed250 - 999London, England
Services provided
See all 68 projectsTop Customer Service is a Customer Support Outsourcing and Call Center Solutions provider that delivers high-quality outsourced customer support and call center services. Across multiple sectors, 100% of reviews highlight their professionalism and efficiency, with over 90% noting significant improvements in response times and customer satisfaction. Their blend of human agents and AI systems ensures precise communication and brand representation for various client needs.
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$1,000+< $25 / hr250 - 999London, England
Services provided
See all 26 projectsSimply Contact is a customer service BPO specializing in outsourced customer support, call center solutions, and remote customer care. Across diverse projects, they consistently receive high ratings for their adaptability and effective project management. Notably, 100% of reviewers praised their timely delivery and improvement in customer satisfaction, while 70% highlighted their multilingual support capabilities. Overall, Simply Contact is recognized for enhancing operational efficiency and customer service quality.
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Featured
What are Featured Providers?
$1,000+Undisclosed250 - 999Serves United KingdomServices provided
See all 68 projectsTop Customer Service is a Customer Support Outsourcing and Call Center Solutions provider that delivers high-quality outsourced customer support and call center services. Across multiple sectors, 100% of reviews highlight their professionalism and efficiency, with over 90% noting significant improvements in response times and customer satisfaction. Their blend of human agents and AI systems ensures precise communication and brand representation for various client needs.
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$1,000+$50 - $99 / hr10 - 49Bishop's Stortford, England
Services provided
See all 2 projectsGenmar (UK) Ltd is an IT service provider specializing in cybersecurity and telecommunications solutions. Their reviews highlight a 100% success rate in achieving project goals, such as Cyber Essentials certification and seamless communication system migrations, with clients praising their professionalism, responsiveness, and effective project management. Approximately 100% of reviewers expressed satisfaction without suggesting areas for improvement.
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$1,000+< $25 / hr50 - 249Nottingham , England
Services provided
Answer4u is a call center service. The company is based in Nottingham , England. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999Edinburgh, Scotland
Services provided
See all 18 projectsAnswerForce provides comprehensive Customer Support Outsourcing (CSO) services, including global, around-the-clock support. Reviews highlight significant reductions in backlogs and commend the company for its consistent problem resolution, demonstrating effective and reliable service delivery.
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$1,000+< $25 / hr1,000 - 9,999London, England
Services provided
See all 4 projectsQuantanite is a company specializing in transcription, data entry, and menu programming services, often supporting companies in scaling their operations. Across multiple reviews, Quantanite is praised for its high-quality work, efficiency, and ability to integrate seamlessly with client teams, with over 90% of feedback indicating satisfaction with their services. Clients highlight their technical capabilities and flexibility, with no significant areas for improvement mentioned.
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$1,000+< $25 / hr10 - 49Thatcham , England
Services provided
See all 2 projectsVerbatim Virtual Receptionists is a company specializing in call handling and virtual receptionist services. With a strong emphasis on integration and flexibility, they have been praised for their efficiency and professionalism. Approximately 90% of reviewers highlight their ability to reduce client wait times and filter unwanted calls, while 80% commend their exceptional customer service and responsiveness to feedback.
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UndisclosedUndisclosed50 - 249London, England
Services provided
See all 4 projectsAbacus Cambridge Partners is a technology solutions company specializing in API management and implementation, particularly with Google's Apigee tool, as well as other services like customer identity management and business process outsourcing. Across their reviews, they received overwhelmingly positive feedback for their technical expertise, flexibility, and project management, with no significant areas for improvement noted. They were recommended by 100% of clients, highlighting their ability to deliver quality work on time and maintain strong client relationships.
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UndisclosedUndisclosed1,000 - 9,999Birkenhead , England
Services provided
See all 2 projectsThe Contact Company is a customer support and call center service provider known for delivering high-quality, scalable customer service. Their dedication to transparency and seamless project management has resulted in a customer satisfaction rate surpassing 80%. Approximately 100% of reviewers emphasize their positive company culture and commitment to client success.
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$1,000+Undisclosed50 - 249London, England
Services provided
See all 2 projectsCommversion | Managed Live Chat specializes in providing 24-hour live chat support services, effectively managing client queries and bookings for businesses. The company is highly recommended, with 100% of reviews praising its seamless integration into existing teams and its ability to enhance efficiency and customer engagement. Clients laud Commversion for its exceptional service quality, flexibility, and competence.
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$250,000+$25 - $49 / hr250 - 999Leeds, England
Services provided
See all 3 projectsArise is an outbound services company specializing in call management, appointment setting, and marketing. It is praised for its reliability and strong communication, with reviews consistently highlighting helpful service and customer care. Approximately 100% of the reviews express satisfaction with no significant areas for improvement, and clients report financial savings ranging from $100 to $5,000 monthly.
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UndisclosedUndisclosed10 - 49Burscough, England
Services provided
See all 3 projectsFace for Business provides outsourced phone reception and customer support services, offering personalized call handling and appointment setting. Client feedback highlights their professionalism and ability to integrate seamlessly with businesses, with 100% positive reviews emphasizing their exceptional service quality and ease of communication. The firm is praised for fostering strong client relationships and contributing to improved client satisfaction scores.
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$1,000+< $25 / hr250 - 999Manchester, England
Services provided
See all 4 projectsPREMIUMHELP is an SEO service provider that assists businesses in enhancing their website rankings and organic traffic through skilled SEO analysts and virtual assistants. The company is praised for its affordability, effective communication, and professional efficiency, with 100% of reviewers noting successful SEO outcomes and workflow management. While the team is commended for meeting deadlines consistently, scheduling meetings could be improved.
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$1,000+< $25 / hr1,000 - 9,999London, England
Services provided
See all 4 projectsNICE inContact is a business process outsourcing company specializing in customer service solutions, including inbound call handling and interactive voice response services. The reviews generally highlight positive aspects, with approximately 75% mentioning strengths such as updated tools, effective communication, and cost savings. However, some feedback suggests room for improvement in employee engagement to reduce turnover.
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$1,000+$25 - $49 / hr10 - 49Banbury, England
Services provided
See all 5 projectsOneresource Virtual Assistants Ltd provides virtual assistant services, specializing in administrative support, financial accounting, and market research. Their efficiency and professional approach are consistently praised, with 100% of reviewers noting positive outcomes, such as enhanced productivity and effective task management. Clients appreciate their swift, detailed work and the personal touch they bring to services.
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Undisclosed$25 - $49 / hr10 - 49Harlow, England
Services provided
See all 1 projectsMedical PA is a call center service provider specializing in handling phone calls and appointment scheduling for medical practices. Reviews indicate a high level of professionalism, with 100% of patients noting positive interactions. Clients appreciate the quick response times, typically within 10–15 minutes. However, there are occasional concerns about being put on hold without follow-up.
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$1,000+< $25 / hr250 - 999London, England
Services provided
See all 1 projectsCALLCARE is a UK-based company providing out-of-hours telephone answering services. While their onboarding process is reportedly effective, with initial setup conducted smoothly, reviews highlight significant shortcomings in communication and project management. Approximately 80% of feedback emphasizes poor post-implementation support, with reports of unreturned communications and unmet contractual commitments, leading to project abandonment.
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$1,000+$25 - $49 / hr10 - 49London, England
Services provided
Customer Service Outsourcing company 3C Online was launched in 2015. The team specializes in Customer Service Outsourcing and Sales Outsourcing.
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UndisclosedUndisclosed10,000+London, England
Services provided
Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
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$1,000+< $25 / hr10 - 49Corby, England
Services provided
Customer Service Outsourcing company Top Employee focuses on Customer Service Outsourcing and Web Design. They are headquartered in Corby, England.
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$100,000+< $25 / hr1,000 - 9,999London , England
Services provided
Firstsource Solutions is a large London , England-based phone answering service. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Shanklin, England
Services provided
E-PA is a Customer Service Outsourcing company. They were established in 2002, and their services include Customer Service Outsourcing and Call Center Services.
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$10,000+$50 - $99 / hr50 - 249Brighton, England
Services provided
Answering service company The Telemarketing Company is based in Brighton, England. The team focuses on Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed250 - 999Normanton, England
Services provided
AFI Rentals - Powered Access Hire, Sales & Training is a midsize Normanton, England-based Customer Service Outsourcing company. Their services include Customer Service Outsourcing.
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$10,000+< $25 / hr1,000 - 9,999Glasgow , Scotland
Services provided
Large Customer Service Outsourcing company Bill Gosling Outsourcing, is in Newmarket, Canada and Glasgow , Scotland. The team offers Customer Service Outsourcing and Call Center Services.
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$10,000+< $25 / hr10,000+Sheffield, England
Services provided
Ubiquity is a Customer Service Outsourcing company. The team offers Customer Service Outsourcing and Call Center Services, and the firm is based in New York, New York and McAllen, Texas.
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$1,000+$25 - $49 / hr50 - 249Birmingham, England
Services provided
Launched in 2019, The SaaSy People is a midsize Customer Service Outsourcing company located in Birmingham, England. Their team specializes in Customer Service Outsourcing.
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$1,000+< $25 / hr250 - 999Bury, England
Services provided
FM Outsource is a Bury, England-based Customer Service Outsourcing company. They specialize in Customer Service Outsourcing and Business Consulting and were founded in 2012.
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$5,000+$100 - $149 / hr10 - 49Bradford, England
Services provided
NexAura is a custom software development firm. The Bradford, England-based firm provides Custom Software Development and Artificial Intelligence.
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UndisclosedUndisclosed50 - 249Romsey , England
Services provided
Impact Call Centre is a Customer Service Outsourcing and Sales Outsourcing company. They are located in Romsey , England. Their team offers Customer Service Outsourcing and Sales Outsourcing.
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$1,000+< $25 / hr50 - 249Colchester, England
Services provided
GFM ClearComms is a Customer Service Outsourcing company. They offer Customer Service Outsourcing and Email Marketing and are based in Colchester, England.
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$1,000+< $25 / hr250 - 999London, England
Services provided
Online Giants is a call center founded in 2013. The company offers Call Center Services and Customer Service Outsourcing.
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$10,000+< $25 / hr1,000 - 9,999Leicester, England
Services provided
ATM Group is a Customer Service Outsourcing company established in 2007. The team specializes in Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed2 - 9Newquay, England
Services provided
Call a Real Person, a Customer Service Outsourcing company, is headquartered in Newquay, England. Their services include Customer Service Outsourcing.
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$1,000+$50 - $99 / hr10 - 49Gravesend, England
Services provided
Founded in 2018, Perfect Reception is a small Customer Service Outsourcing company. Their team focuses on Customer Service Outsourcing.
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$50,000+$50 - $99 / hr250 - 999Marston Green, England
Services provided
Uniquely is a Sales Outsourcing company. Their midsize team of employees is in Dundalk, Ireland and Marston Green, England. Their team specializes in Sales Outsourcing and Call Center Services.
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UndisclosedUndisclosed10 - 49London, England
Services provided
Launched in 2010, Harley Street Institute is a small Customer Service Outsourcing company based in London, England. Their team focuses on Customer Service Outsourcing and Business Consulting.
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$1,000+< $25 / hr10 - 49Richmond, England
Services provided
Customer Service Outsourcing company South london movers was launched in 1996. The firm offers Customer Service Outsourcing and Trucking, and is small.
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$50,000+$50 - $99 / hr250 - 999Glasgow, Scotland
Services provided
Sales Outsourcing company Televerde was launched in 1995. The team focuses on Sales Outsourcing and Account-Based Marketing.
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UndisclosedUndisclosed50 - 249Glasgow, Scotland
Services provided
Go-centric Limited is a Customer Service Outsourcing company in Glasgow, Scotland. Founded in 1996, the team provides Customer Service Outsourcing and Call Center Services.
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$5,000+$25 - $49 / hr10 - 49London, England
Services provided
See all 1 projectsVizgo Technologies is built to serve a global clientele, actively positioning its high-ticket development and managed support teams to assist tech startups, SaaS companies, and digital brands across
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$1,000+< $25 / hr50 - 249Liverpool, England
Services provided
Customer Service Outsourcing company Kaptain Cabs provides Customer Service Outsourcing and Other Digital Marketing. They were founded in 2024.
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$1,000+< $25 / hr10 - 49Balsall Common, England
Services provided
Call Center Solutions is a Balsall Common, England-based Customer Service Outsourcing company. Their services include Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed2 - 9London, England
Services provided
Future Formations Ltd is a Document Digitization & Management and Customer Service Outsourcing company. Their team specializes in Document Digitization & Management.
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UndisclosedUndisclosed2 - 9London, England
Services provided
Quantum Electrical is a Commercial Development and Customer Service Outsourcing company. They were launched in 2015, and their services include Commercial Development and Customer Service
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$10,000+$25 - $49 / hr1,000 - 9,999Bridgnorth, England
Services provided
Unity4 is a call center. The Surry Hills, Australia-based team specializes in Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr250 - 999London, England
Services provided
Tricon, a telephone answering service, is based in London, England. They focus on Call Center Services and Back Office Outsourcing.
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$10,000+Undisclosed50 - 249Glasgow, Scotland
Services provided
Taskaler is a Customer Service Outsourcing company. They were founded in 2021, and their services include Customer Service Outsourcing and Back Office Outsourcing.
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Undisclosed$25 - $49 / hr50 - 249Birmingham, England
Services provided
Virtalent is a Back Office Outsourcing company. Their midsize team of employees is located in Birmingham, England. Their team provides Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49North Walsham, England
Services provided
Origin Client Acquisition LTD is a call center company based in North Walsham, England. The team specializes in Call Center Services and Sales Outsourcing.
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List of the Top 15 United Kingdom Customer Support Companies
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$1,000+< $25 / hr250 - 999London, England
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+Undisclosed250 - 999London, England
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
UndisclosedUndisclosed1,000 - 9,999Edinburgh, Scotland
Ability to deliver
31.2/40.014.6/20 Reviews8.3/10 Clients & Experience8.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr1,000 - 9,999London, England
Ability to deliver
30.3/40.015.6/20 Reviews7.6/10 Clients & Experience7.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr10 - 49Thatcham , England
Ability to deliver
32.5/40.015.6/20 Reviews8.5/10 Clients & Experience8.4/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
UndisclosedUndisclosed50 - 249London, England
Ability to deliver
32/40.015.8/20 Reviews8.2/10 Clients & Experience8/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
UndisclosedUndisclosed1,000 - 9,999Birkenhead , England
Ability to deliver
24.7/40.016.2/20 Reviews2.7/10 Clients & Experience5.8/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+Undisclosed50 - 249London, England
Ability to deliver
27.2/40.016.2/20 Reviews5.7/10 Clients & Experience5.3/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$250,000+$25 - $49 / hr250 - 999Leeds, England
Ability to deliver
23/40.015.2/20 Reviews0/10 Clients & Experience7.8/10 Market PresenceService focus
61% Customer Service Outsourcing39% Other -
UndisclosedUndisclosed10 - 49Burscough, England
Ability to deliver
22.3/40.015.6/20 Reviews0.4/10 Clients & Experience6.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999Manchester, England
Ability to deliver
23.3/40.016.2/20 Reviews2.2/10 Clients & Experience4.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr1,000 - 9,999London, England
Ability to deliver
18.4/40.012.4/20 Reviews0/10 Clients & Experience6/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+$25 - $49 / hr10 - 49Banbury, England
Ability to deliver
22.7/40.015.8/20 Reviews1.8/10 Clients & Experience5.2/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
Undisclosed$25 - $49 / hr10 - 49Harlow, England
Ability to deliver
20.1/40.014.6/20 Reviews1.4/10 Clients & Experience4/10 Market PresenceService focus
35% Customer Service Outsourcing65% Other -
$1,000+$50 - $99 / hr10 - 49Bishop's Stortford, England
Ability to deliver
22.1/40.017/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr250 - 999London, England
Ability to deliver
16.3/40.01.6/20 Reviews7.6/10 Clients & Experience7.1/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+$25 - $49 / hr10 - 49London, England
Ability to deliver
10.1/40.00/20 Reviews4.6/10 Clients & Experience5.5/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
UndisclosedUndisclosed10,000+London, England
Ability to deliver
7.2/40.00/20 Reviews0/10 Clients & Experience7.2/10 Market PresenceService focus
33% Customer Service Outsourcing67% Other -
$1,000+< $25 / hr10 - 49Corby, England
Ability to deliver
6.1/40.00/20 Reviews2.1/10 Clients & Experience4/10 Market PresenceService focus
95% Customer Service Outsourcing5% Other -
$100,000+< $25 / hr1,000 - 9,999London , England
Ability to deliver
6/40.00/20 Reviews0/10 Clients & Experience6/10 Market PresenceService focus
35% Customer Service Outsourcing65% Other -
UndisclosedUndisclosed10 - 49Shanklin, England
Ability to deliver
5.9/40.00/20 Reviews1/10 Clients & Experience4.9/10 Market PresenceService focus
70% Customer Service Outsourcing30% Other -
$10,000+$50 - $99 / hr50 - 249Brighton, England
Ability to deliver
9.9/40.00/20 Reviews3.7/10 Clients & Experience6.2/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
UndisclosedUndisclosed250 - 999Normanton, England
Ability to deliver
5.8/40.00/20 Reviews0/10 Clients & Experience5.8/10 Market PresenceService focus
100% Customer Service Outsourcing -
$10,000+< $25 / hr1,000 - 9,999Glasgow , Scotland
Ability to deliver
5.7/40.00/20 Reviews0/10 Clients & Experience5.7/10 Market PresenceService focus
35% Customer Service Outsourcing65% Other -
$10,000+< $25 / hr10,000+Sheffield, England
Ability to deliver
5.7/40.00/20 Reviews0/10 Clients & Experience5.7/10 Market PresenceService focus
35% Customer Service Outsourcing65% Other -
$1,000+< $25 / hr50 - 249Nottingham , England
Ability to deliver
7.6/40.00/20 Reviews2/10 Clients & Experience5.6/10 Market PresenceService focus
35% Customer Service Outsourcing65% Other -
$1,000+$25 - $49 / hr50 - 249Birmingham, England
Ability to deliver
5.6/40.00/20 Reviews0/10 Clients & Experience5.5/10 Market PresenceService focus
100% Customer Service Outsourcing -
$1,000+< $25 / hr250 - 999Bury, England
Ability to deliver
5.5/40.00/20 Reviews0/10 Clients & Experience5.5/10 Market PresenceService focus
80% Customer Service Outsourcing20% Other -
$5,000+$100 - $149 / hr10 - 49Bradford, England
Ability to deliver
11/40.00/20 Reviews7/10 Clients & Experience4/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
UndisclosedUndisclosed50 - 249Romsey , England
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other
U.K. Customer Support FAQs
U.K.-based teams combine native-English fluency with proximity to European markets and overlapping hours with North America, making them ideal for global coverage. Providers are accustomed to operating under the U.K. GDPR, PCI DSS, and industry-specific rules.
The country also offers deep talent clusters — London for fintech and SaaS, Manchester and Leeds for retail and logistics, Scotland for gaming and AI-driven support, and Belfast for scalable, high-quality contact centre operations. This mix of compliance, cultural alignment, and trained agents helps brands improve CSAT, FCR, and retention without sacrificing speed or empathy.
Pricing varies thanks to a multitude of factors, including channel mix, staffing model, and hours. On Clutch, most customer support teams in the U.K. charge:
- Per-hour, shared agents: £18 – £30 per hour (approximately $23 – $39)
- Per-hour, dedicated agents: £25 – £35 per hour (approximately $32 – $45)
- Per-resolved-ticket (email/chat): £1.50 – £4.00 (approximately $2 – $5)
- Monthly per dedicated agent (full-time): £2,200 – £4,000 (approximately $2,800 – $5,100)
- One-time setup/training: £1,000 – £5,000 (approximately $1,300 – $6,400)
Expect premiums for 24/7 coverage, multilingual support, or high-complexity workflows. Most U.K. providers offer pilots, volume discounts, and SLAs that scale by channel and seasonality.
- Fintech and banking
- E-commerce and retail
- SaaS and B2B tech
- Gaming and entertainment
- Travel, hospitality, and transport
- Telecom and utilities
- Health care and medtech suppliers
- Education and EdTech
Thanks to the region’s scale and diversity, it’s easy to find specialists supporting different markets and niches. Many teams pair sector expertise with compliant tooling.
Start by defining your project’s desired outcomes and requirements. Then, go to Clutch’s vetted directories and carefully evaluate your options on:
- Operating model — shared vs. dedicated vs. hybrid teams; peak-season elasticity.
- Channel coverage — voice, email, chat, social, WhatsApp; proactive outreach and retention.
- SLAs and metrics — ASA, AHT, FCR, CSAT, QA calibration cadence, and reporting depth.
- Tech stack and integrations — Salesforce, Zendesk, Freshdesk, HubSpot, Intercom, Shopify, BigCommerce, and telephony/QA tools.
- Compliance and security — UK GDPR, ISO 27001, PCI DSS, secure call recording, data residency.
- Talent and training — industry onboarding, knowledge base maintenance, QA scorecards, coaching.
On Clutch, review case studies, verified references, and sample reports. Shortlist firms with proven wins in your industry and a clear plan to improve CSAT and FCR within your budget.
- Vague SLAs or refusal to commit to measurable targets (ASA, FCR, CSAT)
- Limited transparency on QA methods, call monitoring, or coaching frequency
- Long lock-ins without a pilot or clear termination clauses
- No documented data protection impact assessment, DPIA, or DPA addendum
- Poor reporting (lagging metrics only; no root-cause insights or VoC analysis)
- High agent churn with minimal cross-training or knowledge management
- One-size-fits-all scripts; unwillingness to customize tone, workflows, or escalation paths
- Hidden fees for after-hours, holidays, or standard integrations
There are plenty of trusted and professional customer support firms in the United Kingdom, so there’s no need to worry about running out of options. If you stumble upon these red flags, don’t hesitate to continue your search.