Top Customer Support Services in the United Kingdom
143 Companies
List of the Top United Kingdom Customer Support Companies
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$1,000+< $25 / hr1,000 - 9,999Serves United KingdomServices provided
25% Customer Service Outsourcing20% Call Center Services15% Back Office Outsourcing +4 services10% Content Moderation Services10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)10% Sales OutsourcingSee all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
11 of 12 Customer Service Outsourcing reviews are 5 stars1 new review for Customer Service Outsourcing in past 6 months$50,000 – $199,999 avg. project costRead 12 ReviewsCustomer Service Outsourcing PROJECT HIGHLIGHT
CX Outsourcing for Financial Services Firm
5.0 — Hugo Inc. provides CX outsourcing services for a financial services firm. They support the client's expansion to key markets, streamline their partner onboarding process, and execute a customer Read moreWas this helpful?
Industry Experience
Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming MediaWas this helpful?
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This provider is fluent in 54 languages:
- Mandarin
- English
- Spanish
- Arabic
- Bengali
- Hindi
- Russian
- Portuguese
- Japanese
- German
- Javanese
- Korean
This provider is available in 38 time zones:
- Colombia Time (COT)
- Near East Time (NET)
- Middle East Time (MET)
- China Taiwan Time (CTT)
- Gulf Standard Time (GST)
- Brazil Eastern Time (BET)
- Greenwich Mean Time (GMT)
- India Standard Time (IST)
See All Locations (2)Lagos, Nigeria
2nd Floor, 152 Ikorodu Rd, Onipanu, Lagos 102215, Lagos, Nigeria
Lagos, Nigeria 102215 -
Top Customer Service
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$1,000+Undisclosed250 - 999Brooklyn, NYServices provided
80% Customer Service Outsourcing10% Back Office Outsourcing5% Call Center Services +1 service5% Sales OutsourcingSee all 41 projectsTop Customer Service is a prominent Customer Service BPO providing comprehensive customer support outsourcing solutions. The company consistently receives high praise for its reliability, with over 90% of reviews highlighting their responsiveness, professionalism, and ability to meet client expectations. Reviewers frequently commend their capacity to manage multilingual support, inbound and outbound calls, and technical issues efficiently while maintaining cost-effectiveness.
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight Top Customer Service's competitive pricing and excellent value for money. One client noted that their 'pricing fit our budget' and emphasized the 'good value for cost.' Another client mentioned saving over 50% compared to previous in-house staffing costs. Overall, the sentiment is positive, with many clients expressing satisfaction with the quality of service relative to the investment, indicating that the company effectively meets client expectations within their budgetary constraints.Was this helpful?
More responsive than most other service providers
Get in TouchTop Customer Service is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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This provider is fluent in 20 languages:
- English
- Spanish
- Arabic
- Hindi
- Russian
- Japanese
- German
- Javanese
- Korean
- French
- Turkish
- Italian
This provider is available in 35 time zones:
- Colombia Time (COT)
- Near East Time (NET)
- Middle East Time (MET)
- China Taiwan Time (CTT)
- Gulf Standard Time (GST)
- Brazil Eastern Time (BET)
- Greenwich Mean Time (GMT)
- India Standard Time (IST)
See All Locations (2)London, England
20 Wenlock Road MASBROUGH STREET
London, England N1 7GU6 - 9
8889730077
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$1,000+Undisclosed1,000 - 9,999London, England
Services provided
10% Customer Service Outsourcing60% Sales Outsourcing20% Call Center Services +1 service10% Back Office OutsourcingSee all 32 projectsAppointment Setter Online is a Customer Service BPO specializing in customer service outsourcing, appointment setting, and call center solutions. Reviews highlight their effective project management, personalized service, and impressive results, such as achieving a 50% increase in scheduled donor meetings and a 30%–40% rise in bookings. Clients appreciate their professionalism and adaptability, with 100% of reviews noting their consistent delivery and tailored approach.
16 of 17 reviews are 5 stars4 new reviews for Customer Service Outsourcing services$10,000 – $49,000 avg. project costRead 17 Recent ReviewsReviewed 17 times in the past 6 months
In the past six months, clients have praised Appointment Setter Online for their professionalism, communication, and significant impact on appointment-setting efficiency. For instance, a non-profit experienced a 50% increase in scheduled donor meetings, while a roofing company reported an 80% conversion rate on leads. Overall, feedback highlights their responsiveness and ability to tailor services to client needs, though some clients suggested improvements in reporting detail. The sentiment is predominantly positive, with clients recommending their services for effective lead management.Was this helpful?
$1,000 1 Full Time Customer Support Agent $1,800 2 Full Time Customer Support Agents $4,500 5 Full Time Customer Support AgentsView PackagesEliteCX Support Solutions - Phone/Email/Chat
Experience the gold standard in customer service tailored for brands that demand excellence. Staffed with award-winning representatives and backed by a proven track record, we deliver seamless, empathetic, and efficient support that drives customer satisfaction and loyalty. our elite team is ready to act as an extension of yours 24/7.Was this helpful?
See All Locations (9)London, England
20 Wenlock Road
London, England N1 7GU21 - 30
8889730077
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$1,000+< $25 / hr50 - 249Nottingham , England
Services provided
35% Customer Service Outsourcing55% Call Center Services10% Back Office OutsourcingAnswer4u is a call center service. The company is based in Nottingham , England. Their services include Call Center Services and Customer Service Outsourcing.
Read moreSee All Locations (1)Nottingham , England
Pinfold House, Talbot Street
Nottingham , England NG1 5GL101 - 150
08008223344
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UndisclosedUndisclosed1,000 - 9,999Edinburgh, Scotland
Services provided
30% Customer Service Outsourcing70% Call Center ServicesSee all 18 projectsAnswerForce provides comprehensive Customer Support Outsourcing (CSO) services, including global, around-the-clock support. Reviews highlight significant reductions in backlogs and commend the company for its consistent problem resolution, demonstrating effective and reliable service delivery.
Reviews mention Trustworthy
Clients express a strong sentiment of trust towards AnswerForce, highlighting their reliability and adaptability. One client noted, 'I didn’t believe they’d be able to start taking calls the next day, but sure enough, they sounded like they’d been doing it the whole time.' Another emphasized the seamless integration with their CRM, stating, 'They answer every time, and they answer quickly.' Overall, clients appreciate the proactive communication and the quality of service provided.-
Answering Services & Inbound Client Mgmt for Tutoring Co
4.0 Apr 30, 2020AnswerForce answers every time, and they answer quickly. It doesn’t matter what time my client is calling; they’re there, and I don’t have to be. I can go on vacation and just block my calendar, and they schedule whatever is available. Having a main point of contact is great because I don’t have time to call various people for different reasons. Their turnaround time is same day or as quickly as possible. Perfection is about how you respond, and that’s what’s important to me.
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Industry Experience
AnswerForce has demonstrated expertise across diverse industries, including Energy & Natural Resources, Financial Services, Nonprofit, Consulting, Human Resources, IT Services, Construction, Education, Utilities, Retail, and Manufacturing. Clients commend their responsiveness, professionalism, and ability to streamline communication processes. Positive feedback highlights their adaptability and effective script management, especially in industries requiring 24/7 support. Overall, AnswerForce is well-suited for businesses that prioritize customer service and call management.
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Energy & natural resources Financial services Consulting Nonprofit Human Resources IT Services Construction Education Utilities Information technology Manufacturing Retail Business servicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Overall, clients express positive sentiments regarding AnswerForce's cost-effectiveness and value for money. Several reviews highlight competitive pricing and flexible billing structures tailored to call volumes, such as a client noting a monthly cost of $225 for comprehensive service. Additionally, clients appreciate the high-quality service relative to pricing, with one stating that AnswerForce offers 'excellent service at a good cost.' However, some feedback indicates room for improvement in pricing transparency and billing clarity.Was this helpful?
See All Locations (2)Edinburgh, Scotland
11 Rutland Street
Edinburgh, Scotland EH1 2AB76 - 100
08000119020
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$1,000+< $25 / hr1,000 - 9,999London, England
Services provided
30% Customer Service Outsourcing20% Back Office Outsourcing20% Call Center Services +2 services20% Sales Outsourcing10% TranscriptionSee all 4 projectsQuantanite is a service provider specializing in data transcription, menu programming, and support staffing. The company consistently receives high praise for its efficiency, flexibility, and ability to integrate seamlessly with clients' teams. Reviews show a 100% positive satisfaction rate, highlighting their strong candidate pool and capacity to meet productivity expectations consistently. Quantanite's adaptability and commitment to exceeding client needs are recurrent themes across feedback.
Reviews mention Timely
Overall, client sentiment regarding Quantanite's timeliness is highly positive. Clients noted that Quantanite consistently exceeded productivity expectations, often completing tasks faster than anticipated. One client highlighted that their outputs were consistently over 100%, while another mentioned their project management was effective, with regular updates and communication. Although there were initial hiccups, Quantanite quickly addressed concerns and improved performance, demonstrating their commitment to meeting deadlines and maintaining strong client relationships.-
Website & Account Management Services for Food Delivery Firm
4.5 Jan 12, 2021Consistently, they've been over 100%, and they’re completing their work faster than I expect them to. Their project management has been great. The Quantanite team has a very regular cadence in terms of providing us with updates on performance. Their members have at least a weekly call with their team leads.
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Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Client feedback regarding Quantanite's cost and value for money is predominantly positive. One client noted their fixed monthly billing per full-time employee as cost-effective, while another highlighted their competitive pricing as a key factor in selecting them. Overall, clients expressed satisfaction with the quality of work relative to costs, with one stating that Quantanite consistently exceeded productivity expectations and provided high-quality services. The sentiment indicates a strong perception of value for the investment made.Was this helpful?
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See All Locations (3)Sandton, South Africa
1 Wedgewood Link Road
Sandton, South Africa 2191201 - 250
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$1,000+< $25 / hr10 - 49Thatcham , England
Services provided
10% Customer Service Outsourcing68% Call Center Services12% Sales Outsourcing +1 service10% Back Office OutsourcingSee all 2 projectsVerbatim Virtual Receptionists is a company specializing in call handling services, offering solutions such as call overflow management, spam filtering, and CRM integration. Reviews highlight a high satisfaction rate, with clients appreciating their flexibility and professionalism. Approximately 90% of reviewers emphasize their positive impact on operational efficiency and customer service. Clients commend their responsiveness and personalized service, with few areas identified for improvement.
Reviews mention Easy to reach
Clients have expressed a positive sentiment regarding the accessibility of Verbatim Virtual Receptionists. One review highlighted their responsiveness to feedback and the ease of communication, stating they are 'easy to talk to.' Additionally, the personal touch and understanding of client needs were noted as impressive. Overall, clients appreciate their availability and willingness to improve processes based on client input, indicating a strong commitment to effective communication.-
Call-Answering for Education Software Developers
4.5 Apr 21, 2020When we pass on feedback from our customers, they’re responsive and work to improve their processes. They’re easy to talk to. The team is personable and approachable.
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Industry Experience
Verbatim Virtual Receptionists has garnered positive feedback across the IT Services and Software industries, highlighting their expertise in call handling and customization. Clients commend their professional service, effective call filtering, and seamless integration with CRM systems, which enhance customer support. The overall sentiment reflects satisfaction with their responsiveness and the quality of their agents, making them a reliable choice for businesses seeking efficient virtual reception solutions.
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IT Services SoftwareWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Verbatim Virtual Receptionists is recognized for its cost-effectiveness and value for money, with clients noting competitive pricing and flexibility in service offerings. One client highlighted the affordability of their integration services, which met specific needs. Another client mentioned an annual investment of $5,000-$6,000, emphasizing satisfaction with the service's efficiency and responsiveness. Overall, the sentiment regarding their pricing aligns positively with the quality of service provided.Was this helpful?
See All Locations (1)Thatcham , England
Venture West, Greenham Business Park,
Thatcham , England RG19 6HX10 - 15
01635 576070
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UndisclosedUndisclosed50 - 249London, England
Services provided
10% Customer Service Outsourcing40% ERP Consulting and SI15% BI & Big Data Consulting & SI +3 services15% Custom Software Development10% Call Center Services10% Sales OutsourcingSee all 4 projectsAbacus Cambridge Partners is a versatile company specializing in API management, integration services, and business process outsourcing. The reviews indicate a high level of satisfaction with their technical proficiency, timely delivery, and flexibility, with nearly all feedback being positive. Clients consistently commend their quick adaptability and professional project management, making them a recommended partner for complex technical and integration projects.
Reviews mention Knowledgeable
Clients consistently highlight Abacus Cambridge Partners' technical proficiency and knowledge in API management, particularly in implementing Apigee. One client noted their team's flexibility in adapting to changing requirements and their timely delivery, often ahead of schedule. The feedback emphasizes their friendly and transparent communication, with another client asserting that their technical expertise is unmatched. Overall, the sentiment is highly positive, reinforcing Abacus as a knowledgeable partner for complex projects.-
API Development for Telecommunications Company
5.0 Dec 6, 2021They’re also very technically knowledgeable, which is key for us. In addition to that, their team is also friendly, honest, and transparent when something cannot be done or could be done in a better way.
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Industry Experience
Abacus Cambridge Partners has demonstrated strong expertise in the Telecommunications, Retail, and Financial Services industries. In Telecommunications, clients praised their API management capabilities, particularly with Apigee, highlighting rapid implementation and significant reduction in time-to-market. Retail clients valued their API maturity and governance skills, while feedback from Financial Services noted their effective BPO services and adaptability. Overall, sentiment across industries is highly positive, showcasing Abacus's ability to deliver quality solutions and enhance operational efficiency.
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Telecommunications Retail Financial servicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive Abacus Cambridge Partners as offering excellent value for money. One review highlighted timely delivery and flexibility in adapting to dynamic requirements, reflecting a strong return on investment. Another client noted that their project was completed without additional costs, emphasizing the company's professionalism. However, some clients suggested improvements in resource allocation, indicating that while the costs are justified, scaling their expertise could enhance overall service efficiency.Was this helpful?
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UndisclosedUndisclosed1,000 - 9,999Birkenhead , England
Services provided
60% Customer Service Outsourcing20% Back Office Outsourcing10% Call Center Services +1 service10% Sales OutsourcingSee all 2 projectsThe Contact Company is a customer support and call center service provider known for delivering high-quality, scalable customer service. Their dedication to transparency and seamless project management has resulted in a customer satisfaction rate surpassing 80%. Approximately 100% of reviewers emphasize their positive company culture and commitment to client success.
Reviews mention Transparent
Clients have consistently praised The Contact Company for their commitment to transparency. One client noted that the team is dedicated to addressing obstacles collaboratively, which fosters a seamless workflow. They provide timely reports and solutions, reinforcing their transparent approach. Overall, the sentiment reflects a high level of satisfaction with the company's openness and communication throughout the project.-
Call Center Services for Children's Retailer
5.0 Jan 24, 2019Our collaboration has been seamless. The team delivers timely reports and solutions as needed. Their team is committed to transparency and finding ways to address any obstacle that we meet.
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Industry Experience
The Contact Company has demonstrated expertise in the Media and Retail industries, providing high-quality customer support and call center services. In the Media sector, they excelled in scalability and customer satisfaction, surpassing goals with a focus on company culture and flexibility. In Retail, they have been recognized for delivering excellent results and transparency, reinforcing brand values. Overall, their strengths in both industries suggest a strong fit for projects requiring dedicated customer service solutions.
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Media RetailWas this helpful?
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See All Locations (2)Birkenhead , England
Queensgate, Grange Road East,
Birkenhead , England CH41 5FD101 - 150
0845.303.4333
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$1,000+Undisclosed50 - 249London, England
Services provided
20% Customer Service Outsourcing80% Conversion OptimizationSee all 2 projectsCommversion | Managed Live Chat specializes in providing 24-hour live chat support services, effectively managing client queries and bookings for businesses. The company is highly recommended, with 100% of reviews praising its seamless integration into existing teams and its ability to enhance efficiency and customer engagement. Clients laud Commversion for its exceptional service quality, flexibility, and competence.
Reviews mention Accommodating
Commversion UK has received positive feedback regarding their accommodating nature. Clients highlighted their ability to quickly adapt to requests and seamlessly integrate into existing operations. One client noted, 'They adapt to our requests incredibly quickly,' emphasizing their responsiveness. Additionally, the initial contact was described as 'easy and hassle-free,' further indicating the company's commitment to client needs. Overall, the sentiment reflects a strong appreciation for Commversion's flexibility and support.-
Live Chat Services for Beauty Clinic
5.0 May 7, 2019Our initial contact was easy and hassle-free. We contact them only when we update our offerings or have new information that clients should know. They adapt to our requests incredibly quickly, not only saving a lot of money but also capturing appointments as soon as clients land on our website.
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Industry Experience
Commversion | Managed Live Chat has received positive feedback across various industries, including business services and arts, entertainment & music. Clients praised their expertise in handling client queries efficiently, enhancing customer engagement, and significantly freeing up internal resources. The business services sector highlighted their reliable, 24-hour support, while the arts industry noted their seamless integration and effective lead management. Overall, Commversion is well-regarded for its responsiveness and operational excellence, making it a strong fit for service-oriented sectors.
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Business services Arts, entertainment & musicWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend Commversion for their exceptional value and cost-effectiveness. One client noted that the live chat service significantly reduced staffing needs, allowing them to focus more on in-house clients, while another highlighted the impressive quality of responses and the seamless integration into their operations. The feedback suggests that Commversion not only meets but exceeds expectations, providing substantial savings and efficiency, making it a worthwhile investment for businesses.Was this helpful?
See All Locations (1)London, England
142 Cromwell Road
London, England SW7 4EF101 - 150
+44 (0)2036 423 801
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$250,000+$25 - $49 / hr250 - 999Leeds, England
Services provided
61% Customer Service Outsourcing19% Call Center Services10% Back Office Outsourcing +1 service10% Corporate Training & CoachingSee all 3 projectsArise is an outbound services company specializing in call management, appointment setting, and marketing. It is praised for its reliability and strong communication, with reviews consistently highlighting helpful service and customer care. Approximately 100% of the reviews express satisfaction with no significant areas for improvement, and clients report financial savings ranging from $100 to $5,000 monthly.
Reviews mention Helpful
Clients have consistently highlighted Arise's helpfulness as a significant strength, noting their ability to effectively address organizational needs. One client specifically mentioned that their experience has been 'very good,' emphasizing that there is 'no need to improve' on the service provided. Additionally, Arise's support has led to substantial time and cost savings, further reinforcing the positive sentiment surrounding their helpfulness in delivering outbound marketing services.-
Marketing Services for Manufacturing Company
5.0 Nov 2, 2017The service provider has been described as helpful, which indicates a positive experience with their support and assistance. The ongoing relationship since 2006 highlights the consistent helpfulness and satisfaction over a long period. Their clients express no need for improvement, suggesting a high level of helpfulness in their service delivery.
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Average Project Cost Breakdown
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Clients generally perceive Arise as providing excellent value for money, with one reviewer noting a monthly savings of $2,000, while another mentioned a $100 reduction in costs. Overall sentiment reflects satisfaction with their services, as clients highlight reliability and effective communication. The pricing structure appears flexible, with some clients receiving package deals. The company's ability to save clients both time and money is consistently acknowledged, reinforcing their reputation for cost-effectiveness.Was this helpful?
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See All Locations (2)Leeds, England
1 Park Row
Leeds, England LS1 5JL251 - 300
1+ 855-274-7301
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UndisclosedUndisclosed10 - 49Burscough, England
Services provided
50% Customer Service Outsourcing50% Call Center ServicesSee all 3 projectsFace for Business is a company providing professional virtual receptionist and call answering services, praised for their personalized approach and seamless integration into client operations. Clients report a 100% satisfaction rate, highlighting improved customer relationships, enhanced service quality, and increased client conversions. The service is noted for its reliability, comprehensive call logging, and effective communication, with no areas identified for improvement.
Reviews mention Reliable
Clients consistently express high satisfaction with Face for Business, highlighting their reliability and effective communication. One director noted that in five years, they have never been let down, emphasizing seamless onboarding and personalized service that fosters strong client relationships. Feedback indicates that Face for Business's accurate billing and responsiveness further enhance their reliability, making them an integral part of their clients' operations.-
Virtual Receptionist Services for Accounting Firm
5.0 Feb 28, 2022In the five years that we’ve worked with them, they’ve never let us down. They even remind us to return some of our customer’s calls when we come back from a holiday. Face for Business always picks up after an acceptable number of rings. I’ve not had the need to look too much into their invoices because they’re always reliable and accurate.
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Industry Experience
Face for Business has received positive feedback primarily in the Financial Services and Manufacturing industries. Clients from financial services praised their call answering and customer support, highlighting their ability to build personal relationships with clients and enhance client conversion rates. In the manufacturing sector, particularly in vaping and CBD products, they were commended for their understanding of client needs and seamless integration into company operations. Overall, sentiment across these industries is highly favorable, showcasing Face for Business as a reliable partner for organizations seeking personalized and effective customer service solutions.
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Financial services ManufacturingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently praise Face for Business for providing high-quality services at competitive prices. One client noted their monthly investment of £300-£350 as cost-effective compared to hiring an in-house receptionist. Another highlighted the excellent value, stating they receive first-class support at a highly competitive price. Overall, the sentiment reflects satisfaction with both the affordability and the value delivered, with many clients viewing the service as integral to their operations.Was this helpful?
Burscough, England
Martland Mill, Mart Lane
Burscough, England L40 0SD31 - 40
01704898400
See All Locations (2)Burscough, England
Bridge End Buildings, Orrell Lane
Burscough, England L4016 - 20
01704898400
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$1,000+< $25 / hr250 - 999Manchester, England
Services provided
10% Customer Service Outsourcing60% Back Office Outsourcing20% Social Media Marketing +1 service10% Graphic DesignSee all 4 projectsPREMIUMHELP is an SEO service provider that assists businesses in enhancing their website rankings and organic traffic through skilled SEO analysts and virtual assistants. The company is praised for its affordability, effective communication, and professional efficiency, with 100% of reviewers noting successful SEO outcomes and workflow management. While the team is commended for meeting deadlines consistently, scheduling meetings could be improved.
Industry Experience
PREMIUMHELP has demonstrated expertise primarily in the Education industry, providing SEO services that significantly improved website rankings and organic traffic for a career counseling firm. Clients praised their affordable packages, efficient professionals, and effective communication, noting a positive impact on sales through optimized content and social media. Overall sentiment towards their services in the Education sector is highly favorable, indicating a strong fit for organizations seeking digital marketing support.
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EducationWas this helpful?
Average Project Cost Breakdown
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Clients have consistently praised PREMIUMHELP for its affordability and value for money, noting that their packages are the most competitive in the market. One client emphasized their satisfaction with the cost-effectiveness of the services, highlighting the positive outcomes in organic traffic and sales. The efficient workflow and dedicated support were also acknowledged, reinforcing the sentiment that the company delivers substantial value relative to its pricing.Was this helpful?
See All Locations (4)Manchester, England
13th Floor, City Tower,
Manchester, England M1 4BT50 - 75
9962476758
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$1,000+< $25 / hr1,000 - 9,999Sandy, UT
Services provided
40% Customer Service Outsourcing50% Call Center Services10% Business ConsultingSee all 4 projectsNICE inContact is a business process outsourcing company specializing in customer service solutions, including inbound call handling and interactive voice response services. The reviews generally highlight positive aspects, with approximately 75% mentioning strengths such as updated tools, effective communication, and cost savings. However, some feedback suggests room for improvement in employee engagement to reduce turnover.
Reviews mention Experienced
Clients have expressed a positive sentiment regarding NICE inContact's experience, highlighting their responsiveness and effective handling of inbound calls. One client noted that the company saves them between $500 to $1,000 monthly, attributing this efficiency to NICE inContact's experienced staff. Furthermore, clients appreciate the company's strengths, particularly in customer service, with no suggestions for improvement mentioned. Overall, the feedback reflects a strong confidence in their expertise and value.-
Seasonal Phone & Processing Services for Media Company
3.5 Aug 12, 2017The service provider's strengths include their experience. This has been a notable aspect of their service. We have been working with them since March 2015, and it is ongoing.
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Industry Experience
NICE inContact has demonstrated expertise across various industries, including Business Services, Information Technology, Media, and Other Industries. Clients commend their competitive pricing, effective customer support, and high-quality service, resulting in improved efficiency and time savings. Overall sentiment is positive, highlighting strengths such as updated tools and proactive communication. Businesses seeking reliable inbound service solutions, especially in seasons with fluctuating demand, will find NICE inContact to be a suitable provider.
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Other Industry Business services Information technology MediaWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive NICE inContact as offering competitive pricing and good value for money. One review highlighted that the service provider saves approximately 5-10% on average monthly spending, while another noted an annual investment of $50,000 to $199,999, indicating a willingness to pay for quality. Although some clients reported spending more than before, they found the increased costs justified by the convenience and efficiency gained. Overall, the sentiment reflects satisfaction with the cost-to-value ratio.Was this helpful?
See All Locations (3)London, England
160 Queen Victoria Street, 2nd floor
London, England EC4V 4BF6 - 9
44.0.207.002.3000
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$1,000+$25 - $49 / hr10 - 49Banbury, England
Services provided
15% Customer Service Outsourcing25% Back Office Outsourcing15% Email Marketing +3 services15% Finance & Accounting Outsourcing (FAO)15% Sales Outsourcing15% Social Media MarketingSee all 5 projectsOneresource Virtual Assistants Ltd provides virtual assistant services, specializing in administrative support, financial accounting, and market research. Their efficiency and professional approach are consistently praised, with 100% of reviewers noting positive outcomes, such as enhanced productivity and effective task management. Clients appreciate their swift, detailed work and the personal touch they bring to services.
Industry Experience
Oneresource Virtual Assistants Ltd has demonstrated significant expertise across various industries, including Human Resources, Advertising & Marketing, Financial Services, and Real Estate. Feedback highlights their strengths in administrative support, invoicing and expense management, and market research. Clients commend their efficiency, attention to detail, and ability to enhance productivity. Overall sentiment is highly positive, particularly in Financial Services and Marketing sectors, making Oneresource a strong candidate for businesses seeking reliable support in these fields.
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Human Resources Advertising & marketing Financial services Real estateWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight Oneresource Virtual Assistants Ltd's excellent value for money, with feedback emphasizing their competitive pricing and high-quality service. One client noted their 'good value for cost,' while another stated that the services provided were a 'value add' from the outset. The company is praised for its efficiency, which has allowed clients to focus on core business activities, demonstrating a strong return on investment.Was this helpful?
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See All Locations (1)Banbury, England
Edgcote Lane
Banbury, England OX1610 - 15
+448009949016
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Undisclosed$25 - $49 / hr10 - 49Harlow, England
Services provided
35% Customer Service Outsourcing35% Call Center Services30% Back Office OutsourcingSee all 1 projectsMedical PA is a call center service provider specializing in managing phone calls and appointment scheduling for medical clinics. Reviews highlight their professionalism and efficiency, with 100% of feedback indicating positive time savings and patient satisfaction. However, 100% of reviews also note the need for improvement in handling call transfers without dropping calls.
Industry Experience
Medical PA demonstrates notable expertise in the healthcare industry, providing efficient call center services that significantly reduce administrative burdens for medical professionals. Feedback highlights their professionalism and responsiveness, leading to improved patient interactions. While praised for their efficiency, minor concerns about call handling consistency were noted. Overall, the sentiment is positive, making Medical PA a strong candidate for healthcare providers seeking to enhance patient management.
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HealthcareWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive Medical PA as offering good value for money, with one podiatrist noting an investment of approximately $7,500, which significantly saved him time previously spent on calls. The professionalism of their service received positive feedback, with patients appreciating the responsiveness. However, there were minor concerns regarding call handling consistency. Overall, the sentiment is favorable, indicating that clients find the cost justified by the efficiency and quality of service provided.Was this helpful?
See All Locations (1)Harlow, England
20 Southern Way
Harlow, England CM1810 - 15
+443332002356
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$1,000+< $25 / hr250 - 999London, England
Services provided
40% Customer Service Outsourcing40% Call Center Services20% Back Office OutsourcingSee all 1 projectsCALLCARE is a UK-based company providing out-of-hours telephone answering services. While their onboarding process is reportedly effective, with initial setup conducted smoothly, reviews highlight significant shortcomings in communication and project management. Approximately 80% of feedback emphasizes poor post-implementation support, with reports of unreturned communications and unmet contractual commitments, leading to project abandonment.
Industry Experience
CALLCARE has received feedback primarily from the software industry, where they were tasked with providing out-of-hours support. Reviewers noted their effective onboarding process and reasonable pricing. However, overall sentiment indicates dissatisfaction due to poor post-implementation support, slow communication, and inadequate staff training, leading to a lack of engagement and fulfillment of contractual obligations. Potential clients in the software sector may consider CALLCARE's strengths in initial setup but should be cautious regarding ongoing service reliability.
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Read All ReviewsWhat Clients Have Said
Clients have noted that CALLCARE offers a reasonable pricing structure, making it an attractive option for services. However, feedback indicates that the overall value is diminished by poor post-implementation support and communication issues. One client reported dissatisfaction with being billed despite abandoning the project due to unmet commitments. Overall, while the initial onboarding process was praised, the lack of responsiveness and ineffective staff training have led to concerns regarding the true value for money.Was this helpful?
See All Locations (1)London, England
Suite 8, 186 Sloane Street
London, England SW1X 9QR201 - 250
0207 754 0373
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London, England SE1 3HA21 - 30
+44-20 45 37 74 20
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UndisclosedUndisclosed10 - 49Manchester, England
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0161 820 6080
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01628 884 004
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+44.800.433.2876
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$1,000+< $25 / hr2 - 9Cheltenham, England
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+1 (844)-330-4995
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