How much does it cost to hire a customer support firm in the United Kingdom?

Pricing varies thanks to a multitude of factors, including channel mix, staffing model, and hours. On Clutch, most customer support teams in the U.K. charge: Per-hour, shared agents: £18 – £30 per hour (approximately $23 – $39) Per-hour, dedicated agents: £25 – £35 per hour (approximately $32 – $45) Per-resolved-ticket (email/chat): £1.50 – £4.00 (approximately $2 – $5) Monthly per dedicated agent (full-time): £2,200 – £4,000 (approximately $2,800 – $5,100) One-time setup/training: £1,000 – £5,000 (approximately $1,300 – $6,400) Expect premiums for 24/7 coverage, multilingual support, or high-complexity workflows. Most U.K. providers offer pilots, volume discounts, and SLAs that scale by channel and seasonality.

Which industries do U.K.-based customer support firms serve?

Fintech and banking E-commerce and retail SaaS and B2B tech Gaming and entertainment Travel, hospitality, and transport Telecom and utilities Health care and medtech suppliers Education and EdTech Thanks to the region’s scale and diversity, it’s easy to find specialists supporting different markets and niches. Many teams pair sector expertise with compliant tooling.

How do I choose the right customer support agency in the United Kingdom?

Start by defining your project’s desired outcomes and requirements. Then, go to Clutch’s vetted directories and carefully evaluate your options on: Operating model — shared vs. dedicated vs. hybrid teams; peak-season elasticity. Channel coverage — voice, email, chat, social, WhatsApp; proactive outreach and retention. SLAs and metrics — ASA, AHT, FCR, CSAT, QA calibration cadence, and reporting depth. Tech stack and integrations — Salesforce, Zendesk, Freshdesk, HubSpot, Intercom, Shopify, BigCommerce, and telephony/QA tools. Compliance and security — UK GDPR, ISO 27001, PCI DSS, secure call recording, data residency. Talent and training — industry onboarding, knowledge base maintenance, QA scorecards, coaching. On Clutch, review case studies, verified references, and sample reports. Shortlist firms with proven wins in your industry and a clear plan to improve CSAT and FCR within your budget.

What are red flags when hiring a customer support firm in the United Kingdom?

Vague SLAs or refusal to commit to measurable targets (ASA, FCR, CSAT) Limited transparency on QA methods, call monitoring, or coaching frequency Long lock-ins without a pilot or clear termination clauses No documented data protection impact assessment, DPIA, or DPA addendum Poor reporting (lagging metrics only; no root-cause insights or VoC analysis) High agent churn with minimal cross-training or knowledge management One-size-fits-all scripts; unwillingness to customize tone, workflows, or escalation paths Hidden fees for after-hours, holidays, or standard integrations There are plenty of trusted and professional customer support firms in the United Kingdom, so there’s no need to worry about running out of options. If you stumble upon these red flags, don’t hesitate to continue your search.

Home Inbound Voice Services Customer Support United Kingdom

Top Customer Support Services in the United Kingdom

Q: Why hire a U.K.-based customer support agency?

U.K.-based teams combine native-English fluency with proximity to European markets and overlapping hours with North America, making them ideal for global coverage. Providers are accustomed to operating under the U.K. GDPR, PCI DSS, and industry-specific rules. The country also offers deep talent clusters — London for fintech and SaaS, Manchester and Leeds for retail and logistics, Scotland for gaming and AI-driven support, and Belfast for scalable, high-quality contact centre operations. This mix of compliance, cultural alignment, and trained agents helps brands improve CSAT, FCR, and retention without sacrificing speed or empathy.

From London’s fintech scale-ups to Manchester’s e-commerce brands and Belfast’s long-standing contact centre talent pool, U.K. providers bring mature operations, native-English support, and strict data compliance to customer experience.

On Clutch, you can compare verified customer support agencies in the United Kingdom by client reviews, industry focus, languages, channels, and 24/7 coverage. Every review on Clutch is vetted and interview-driven, so you can see real outcomes, SLAs, and tech stacks before you shortlist. Use filters to refine by budget, location, and service model. Start with these popular directories:

• Top Customer Support Companies

• Customer Support Companies in London

• Customer Support Companies in Birmingham

• Customer Support Companies in Manchester

• U.K. Customer Support Companies for Business Services

Ratings Updated: November 3, 2026

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Featured

What are Featured Providers?
Hugo Inc.

5.0 28 reviews

Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves United Kingdom

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.

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Reviews mention Transparent
Clients consistently praised Hugo Inc. for their transparency throughout project management. One client highlighted that regular updates and transparent reporting kept them informed and facilitated informed decision-making. Another noted the importance of mutual understanding through active listening, which fostered confidence. Overall, the sentiment is positive, reflecting that Hugo's clear communication and reporting practices significantly contributed to client satisfaction and project success.

Outsourced Accounting & Content Writing for IT Services Firm

4.5 Sep 11, 2023

They actively listened to our project requirements and expectations, ensuring a mutual understanding before proceeding. Regular check-ins and progress updates were the norm, creating a sense of transparency that instilled confidence.
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Accounting Services for Marketing & Venture Capital Firm

5.0 Aug 24, 2023

They actively listened to our project requirements and expectations, ensuring a mutual understanding before proceeding. Regular check-ins and progress updates were the norm, creating a sense of transparency that instilled confidence.
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Call Center Services for Automotive Company

5.0 Jun 27, 2024

Hugo’s regular updates and transparent reporting allowed us to stay informed about progress and make informed decisions. Overall, Hugo's strong project management capabilities were crucial in the successful implementation and ongoing management of our customer engagement initiatives.
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11 of 12 Customer Service Outsourcing reviews are 5 stars

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

CX Outsourcing for Financial Services Firm
5.0 — Hugo Inc. provides CX outsourcing services for a financial services firm. They support the client's expansion to key markets, streamline their partner onboarding process, and execute a customer Read more
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Industry Experience

Hugo Inc. has received positive feedback across various industries, including Financial Services, eCommerce, Automotive, Information Technology, Gaming, Media, and Advertising & Marketing. Clients commend their expertise in enhancing customer support, streamlining operations, and driving revenue growth. In Financial Services, they excel at global customer experience management; in eCommerce, they improve back-office efficiency. Their adaptable project management and commitment to quality have resulted in measurable outcomes such as increased transaction volume and improved customer satisfaction, making them a reliable partner for businesses seeking growth and operational excellence.
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Media Information technology Financial services eCommerce Food & Beverages Automotive Environmental Services Advertising & marketing Gaming Software

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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

This provider is fluent in 54 languages:

Mandarin

English

Spanish

Arabic

Bengali

Hindi

Russian

Portuguese

Japanese

German

Javanese

Korean

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This provider is available in 38 time zones:

Colombia Time (COT)

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Gulf Standard Time (GST)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

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Helpware CX

4.8 47 reviews

Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves United Kingdom

Services provided

50% Customer Service Outsourcing

20% Call Center Services

10% Back Office Outsourcing +2 services

10% Content Moderation Services

10% Data Annotation Services

Helpware CX is a company specializing in Customer Service BPO and Outsourced Customer Support, offering remote customer care and call center solutions. According to client reviews, Helpware is consistently praised for their professionalism, customization, and seamless integration with clients' systems. Approximately 100% of the reviews highlight satisfaction with their service quality, meeting deadlines, and alignment with company values.

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Reviews mention Exceptional performance
Clients consistently commend Helpware for their exceptional performance across various projects. One CEO highlighted the company's ability to exceed quality and timeliness targets, noting their proactive communication and low turnover, which resulted in cost savings. A Customer Experience Manager praised the team's responsiveness and dedication, stating that their agents demonstrated impressive interpersonal skills and ownership of tasks. Overall, the sentiment reflects a strong appreciation for Helpware's commitment to delivering outstanding results and fostering collaborative relationships.

Staff Aug & Back Office Outsourcing for Cybersecurity Co

5.0 May 13, 2025

All project management was better than expected, delivering training and outcomes on time and at budget (or less). Communications were proactive and collaborative. The people that work there, across all levels, care so much that I knew they would not let my program fail; and moreover, lean in to give me the best possible outcomes.
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Customer Service via Chat

5.0 Feb 1, 2019

We're impressed with their empathy. They're dedicated to working with each individual customer. Their customer service is impeccable. It's not like working with a robot that manages an overseas service center. They're targeting human beings with feelings and they're there to help our customers.
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3 of 3 Customer Service Outsourcing reviews are 5 stars

$200,000 – $999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Services for Hotel Booking Software Company
5.0 — Helpware provided call center services for a hotel booking software company. The team implemented a 24/7 multi-lingual support center solution and provided the client with agents. Read more
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Average Project Cost Breakdown

$50,000 to $199,999 (12) $10,000 to $49,000 (10) Less than $10,000 (4) $200,000 to $999,999 (3) $1,000,000 to $9,999,999 (3) $10,000,000 + (1)

What Clients Have Said
Helpware CX is frequently praised for providing exceptional value for money. Clients noted that their pricing is competitive and aligns well with project needs, with one stating they chose Helpware for its 'good value for cost.' Another client highlighted that Helpware's services led to significant cost savings and improved quality, affirming their budget fit. Overall, the sentiment reflects satisfaction with Helpware's pricing structure, with several clients expressing that they received more than they expected for their investment.
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More responsive than most other service providers

Helpware CX is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Mindy Support

4.8 37 reviews

Verified

Undisclosed

Undisclosed

1,000 - 9,999

Serves United Kingdom

Services provided

35% Customer Service Outsourcing

35% Data Annotation Services

30% Generative AI

Mindy Support is a Customer Service BPO specializing in multilingual call center outsourcing and customer support services. Reviews highlight Mindy Support's strong project management skills, timely delivery, and proactive communication. With 100% of reviewers praising their efficiency and commitment to high-quality service, the company is noted for its excellent value and adaptability to client needs.

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Reviews mention Adaptable
Clients have expressed a positive sentiment regarding Mindy Support's adaptability. One reviewer noted that the team proved to be 'more efficient, more communicative, and more adaptable' compared to competitors. Additionally, they highlighted Mindy Support's ability to adjust as data and instructions evolve, which enhances collaboration. However, there is a suggestion for improvement in fostering a deeper understanding of task rationale to aid subjective decision-making.

Call Center Services for Software Company

5.0 Jun 21, 2024

They are efficient, responsive, and showcase impressive flexibility, seamlessly adapting to our individual processes and needs. Together with Mindy, we launched several customer support streams in parallel, all successfully set up from scratch to launch. Their commitment to excellence and their ability to offer different solutions have significantly improved our customer communication and satisfaction.
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Annotation Service for Speech Assistive Technology Startup

4.5 Jul 2, 2021

They're communicative. Mindy Support adapts well as data and instructions for their work evolve. The team is very exact in following instruction. Some work involves subjective decision-making that does not adhere to the general regulations so it will be helpful for the team to understand more fully not only how to complete the tasks but why as well.
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1 of 3 Customer Service Outsourcing reviews are 5 stars

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Home Technology Retailer
4.0 — Mindy Support provides customer service support for a home technology retailer's Dutch customers via the service hotline. The team answers incoming calls, clarifies customers' requests, and Read more
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Average Project Cost Breakdown

Less than $10,000 (13) $10,000 to $49,000 (7) $50,000 to $199,999 (2)

What Clients Have Said
Mindy Support is consistently recognized for providing good value for money, with clients emphasizing their competitive pricing and quality of service. For instance, one client noted that Mindy Support offered a 'good value for cost' and another highlighted their 'excellent service at a reasonable price.' Overall, clients appreciate the balance between cost and quality, with many stating that Mindy Support's pricing is competitive compared to other vendors, making them a reliable choice for outsourcing.
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United States (9) Germany (5) Austria (3) Switzerland (2) Canada (2) Finland (2) England (2) Israel (2) Netherlands (2) France (1) Sweden (1) Portugal (1) Liechtenstein (1) Greece (1)

This provider is fluent in 22 languages:

English

Spanish

Portuguese

German

French

Turkish

Italian

Polish

Ukrainian

Persian

Romanian

Dutch

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Simply Contact

4.8 27 reviews

Premier Verified

$1,000+

< $25 / hr

250 - 999

London, England

Services provided

55% Customer Service Outsourcing

35% Call Center Services

10% Back Office Outsourcing

Simply Contact is a specialized Customer Support Outsourcing company that provides comprehensive Call Center Solutions, emphasizing Customer Service BPO and multi-channel support. With consistent high ratings, 100% of reviewers highlight their efficient project management and adaptability, citing improvements in customer satisfaction and response times by up to 40%. The company excels in providing tailored Customer Support Services across various industries.

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Reviews mention Exceptional performance
Simply Contact received exceptional feedback for their outstanding customer service and effective project management. Clients noted a significant reduction in response times by 40% and a 30% increase in customer satisfaction scores. The professionalism and proactive approach of their team, particularly the manager, were highlighted as impressive. Clients appreciated Simply Contact's ability to handle multiple communication channels seamlessly and their commitment to resolving issues promptly, demonstrating their strong value in delivering high-quality service.

Customer Service Outsourcing for CRM Consulting Company

5.0 Dec 8, 2023

Simply Contact did an excellent job managing our project. They always met deadlines and paid close attention to our requirements. We were always in close contact, and we particularly appreciated the professional approach of their manager, Anna.
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14 of 17 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

$10,000 – $49,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Services for Wheelchair Rental System
4.5 — A wheelchair rental system has hired Simply Contact to manage their inbound customer support. The team handles inquiries and troubleshooting and provides guidance in both English and German. Read more
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Industry Experience

Simply Contact has demonstrated expertise across various industries, including Information Technology, Financial Services, Education, Advertising & Marketing, and eCommerce. Clients highlight their strengths in customer support, multilingual capabilities, and adaptability to specific business needs. Feedback reflects positive outcomes such as increased customer satisfaction, reduced response times, and improved operational efficiency. Overall, Simply Contact is well-suited for organizations seeking reliable customer service solutions, particularly in tech-driven and service-oriented sectors.
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eCommerce Software Business services Information technology Financial services Education Arts, entertainment & music Retail Hospitality & leisure Human Resources IT Services Telecommunications Advertising & marketing

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London, England

45 Fitzroy Street
London, England W1T 6EB
6 - 9

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Genmar (UK) Ltd

5.0 3 reviews

Premier Verified

$1,000+

$50 - $99 / hr

10 - 49

Bishop's Stortford, England

Services provided

10% Customer Service Outsourcing

60% IT Managed Services

10% Cloud Consulting & SI +2 services

10% Cybersecurity

10% IT Strategy Consulting

Genmar (UK) Ltd is an IT services company specializing in cybersecurity certifications and seamless telecommunications migrations. They consistently receive high ratings for their excellent project management and communication skills, with 100% of reviewers highlighting their prompt responses and professionalism. Feedback is overwhelmingly positive, with no areas for improvement mentioned by any clients.

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Reviews mention Timely
Clients consistently praised Genmar (UK) Ltd for their timely delivery and effective project management. One client noted that deadlines were consistently met, with immediate responses to inquiries, while another highlighted the successful completion of Cyber Essentials certification on the first submission. Overall, the sentiment regarding timeliness is highly positive, with clients expressing satisfaction with the company's ability to meet deadlines and provide regular updates throughout the project lifecycle.

IT Services for Local Government Organization

5.0 Aug 4, 2026

Genmar met the appropriate deadlines, gave good feedback on progress, and achieved the objective.
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Cybersecurity Services for Pump Station Manufacturer

5.0 Aug 20, 2026

Genmar (UK) Ltd consistently communicates and provides progress updates. They deliver on time and have excellent project management. Genmar (UK) Ltd's communication, positive, polite, and courteous attitude are impressive.
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3 of 3 reviews are 5 stars

Less than $10,000 avg. project cost

Reviewed 3 times in the past 6 months
Genmar (UK) Ltd has received positive feedback in recent reviews, highlighting their effectiveness in achieving Cyber Essentials certification for multiple clients. Clients praised their excellent communication, project management, and timely delivery of services. One client noted they achieved certification on the first submission, while another emphasized minimal downtime during a phone system migration. Overall, the sentiment is overwhelmingly favorable, with no reported areas for improvement.
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Industry Experience

Genmar (UK) Ltd has demonstrated expertise across various industries, including Government, Legal, and Construction. Clients appreciated their proficiency in achieving Cyber Essentials certifications, seamless IT migrations, and robust project management. Feedback highlights strengths in communication, professionalism, and timely delivery. Overall sentiment is highly positive, indicating that Genmar is particularly well-suited for clients seeking IT support and cybersecurity enhancements in these sectors.
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Construction

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients consistently commend Genmar (UK) Ltd for providing good value for cost, highlighting their effective project management and timely delivery. One client noted their selection was influenced by Genmar's 'good value for cost' and high ratings. Another emphasized the competitive pricing that fit their budget. Overall, the sentiment reflects satisfaction with the cost-effectiveness of their services, as multiple reviews indicated no areas for improvement in this regard.
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Virva Infotech

5.0 15 reviews

Verified

$1,000+

< $25 / hr

10 - 49

London, England

Services provided

30% Customer Service Outsourcing

25% Mobile App Development

15% Web Development +3 services

10% Application Management & Support

10% Low/No Code Development

10% Other Application Development

Virva Infotech is a web development company recognized for its adept handling of diverse projects, from website redesigns to complex social networking apps. Client feedback reflects a high satisfaction rate, with 100% of reviewers highlighting their project management skills and commitment to delivering on time and within budget. Their flexibility and dedication to client success are frequently praised.

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Reviews mention Transparent
Virva Infotech has received positive feedback regarding their transparent processes and professional communication. A client noted that the company was flexible with pricing and delivery, which contributed to a successful project outcome. The client emphasized the importance of Virva Infotech's commitment to high standards in client care and communication. Overall, the sentiment reflects a strong appreciation for Virva Infotech's transparency and responsiveness throughout the project.

E-Commerce Development for Product Design Firm

5.0 Feb 18, 2025

Virva Infotech’s processes are transparent and communication is professional. They were flexible with pricing and delivery. They also offer post-launch services like website maintenance and growth.
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0 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Virva Infotech has received positive feedback in recent reviews, particularly for their speed and reliability in delivering projects. A notable client, the CEO of an IT company, praised Virva Infotech for modernizing their mobile app, highlighting a 50% improvement in usability and a 70% increase in performance. The team's professionalism and effective communication were also commended, with no reported bugs at deployment. Overall, clients express strong satisfaction with Virva Infotech's services.
Read 1 Recent Review

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Average Project Cost Breakdown

$10,000 to $49,000 (2) Less than $10,000 (1)

What Clients Have Said
Virva Infotech has received positive feedback regarding its overall cost and value for money. Clients consistently noted that their pricing fits within budget constraints while providing good value. For instance, one CEO mentioned that they appreciated the detailed cost estimates and flexibility in pricing. Another client highlighted that Virva Infotech's services resulted in significant business growth, reinforcing the sentiment that the costs align well with the quality of work delivered.
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London, England

60 Tottenham Court Road
London, England W1T 2EW
10 - 15

+44 203 432 3984

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Moneypenny USA

4.4 53 reviews

Verified

Undisclosed

< $25 / hr

250 - 999

Wrexham, Wales

Services provided

10% Customer Service Outsourcing

80% Call Center Services

10% Back Office Outsourcing

Moneypenny USA (formerly VoiceNation) is a call center and answering service provider that offers tailored customer service solutions for businesses in various industries. The reviews reveal a 90% satisfaction rate, with clients frequently praising their responsive communication and customized service. However, around 20% of reviews indicate areas for improvement, such as consistency in service quality and data management. Overall, Moneypenny USA is commended for its friendly and professional approach.

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Reviews mention Adaptable
Clients have highlighted Moneypenny USA's adaptability as a significant strength, noting their ability to provide a good, affordable solution tailored to specific needs. One client remarked on their quick responsiveness and seamless integration into existing processes, emphasizing their effectiveness in managing inbound calls. However, there is room for improvement in response times regarding billing inquiries. Overall, the sentiment reflects satisfaction with the company's adaptable approach and its positive impact on business operations.

Answering Services for SMB

4.0 Aug 12, 2017

Moneypenny offers a good affordable and adaptable solution. They have improved revenue due to new business calls effectively answered and dispersed.
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0 of 1 reviews is 5 stars

Less than $10,000 avg. project cost

Reviewed 1 time in the past 6 months
Moneypenny USA has received positive feedback for its initial onboarding and customer service, particularly in handling after-hours calls and providing backup receptionist services. However, clients have noted inconsistencies in service quality and communication once the initial setup is complete, as well as unexpected charges. Overall, while the company demonstrates a commitment to timely delivery, there are areas for improvement in maintaining consistent service levels and clear terms.
Read 1 Recent Review

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Average Project Cost Breakdown

Less than $10,000 (41) $10,000 to $49,000 (8)

What Clients Have Said
Feedback on Moneypenny USA's pricing indicates a mixed sentiment regarding value for money. Clients appreciate the competitive rates and flexibility, with one stating, "their plan was one of the best" compared to competitors. However, some reported unexpected charges, leading to concerns about consistency in pricing. Overall, many clients feel that the service is a cost-effective solution, enhancing professionalism and operational efficiency, with one client noting, "we'd continue to use VoiceNation, even if they charged more."
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Wrexham, Wales

Western Gateway
Wrexham, Wales LL13 7ZB
251 - 300

+443332021005

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Answer4u

Not yet reviewed

Verified

$1,000+

< $25 / hr

50 - 249

Nottingham , England

Services provided

35% Customer Service Outsourcing

55% Call Center Services

10% Back Office Outsourcing

Answer4u is a call center service. The company is based in Nottingham , England. Their services include Call Center Services and Customer Service Outsourcing.
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Top Customer Service

5.0 68 reviews

$1,000+

Undisclosed

250 - 999

London, England

Services provided

55% Customer Service Outsourcing

15% Data Annotation Services

10% Back Office Outsourcing +2 services

10% Call Center Services

10% Content Moderation Services

Top Customer Service is a Customer Support Outsourcing and Call Center Solutions provider that delivers high-quality outsourced customer support and call center services. Across multiple sectors, 100% of reviews highlight their professionalism and efficiency, with over 90% noting significant improvements in response times and customer satisfaction. Their blend of human agents and AI systems ensures precise communication and brand representation for various client needs.

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Reviews mention Exceptional performance
The feedback from clients regarding Top Customer Service reflects exceptional performance across various projects. Notably, a Director of Marketing commended their virtual assistants for managing property inquiries efficiently, stating, 'They're performing admirably.' Similarly, the CEO of KNR Agency highlighted their team's rapid adaptation and quality service, noting, 'Their quality of work is up to the mark and they are performing excellent.' Overall, clients emphasize timely delivery, effective communication, and high satisfaction with the services provided.

Customer Service Outsourcing for Digital Agency

5.0 Jul 9, 2025

Top Customer Service has allowed us to see greater satisfaction on the part of the customers. Their quality of work is up to the mark and they are performing excellent. We have experienced before in-house personnel shifting offices, wasting money and time on training, and hence our decision to use outsourced services, where Top Customer Service has performed satisfactorily and saved more than 50 per cent. The group has performed optimally in the reception of incoming calls and the live chat. We did not have a live chat on our channels and they have installed tawk.to and operated that. We are making good conversions as soon as we added the live chat option.
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Customer Support Services for Credit Union

5.0 Jul 25, 2025

Because their staff was always accessible and the project manager made sure everything proceeded according to plan, the project went smoothly. They addressed any issues we had during the project and made changes as needed. How rapidly their representatives received training and were prepared to manage our unique procedures and requirements. They can provide excellent service in a short amount of time.
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Average Project Cost Breakdown

$10,000 to $49,000 (18) $50,000 to $199,999 (11) $200,000 to $999,999 (6) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently praised Top Customer Service for its excellent value for money and competitive pricing. Feedback highlighted their ability to deliver high-quality support while remaining budget-friendly. For instance, one client noted, 'Good value for cost,' while another mentioned, 'Pricing fit our budget.' Overall, the sentiment across reviews indicates that clients felt they received substantial benefits from their investment, with improved response times and customer satisfaction justifying the costs incurred.
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More responsive than most other service providers

Top Customer Service is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

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London, England

40 Wenlock Road MASBROUGH STREET
London, England N1 7GH
101 - 150

8889730077

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Quantanite

4.8 4 reviews

$1,000+

< $25 / hr

1,000 - 9,999

London, England

Services provided

30% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services +2 services

20% Sales Outsourcing

10% Transcription

Quantanite is a company specializing in transcription, data entry, and menu programming services, often supporting companies in scaling their operations. Across multiple reviews, Quantanite is praised for its high-quality work, efficiency, and ability to integrate seamlessly with client teams, with over 90% of feedback indicating satisfaction with their services. Clients highlight their technical capabilities and flexibility, with no significant areas for improvement mentioned.

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Reviews mention Efficient
Clients have consistently praised Quantanite for their efficiency in handling receipt transcription projects. One client noted that Quantanite 'works quickly and with efficiency,' consistently meeting or exceeding expectations. Another highlighted their capability to complete 'repetitive technical tasks at scale,' showcasing their effectiveness in managing large workloads. Overall, the sentiment regarding efficiency is highly positive, with clients expressing satisfaction in both the speed and quality of work provided.

Transcription for Receipt Scanning Software Provider

5.0 Mar 10, 2021

The quality of Quantanite's work is high. They consistently met or exceeded our expectations. They work quickly and with efficiency. Quantanite is good at completing repetitive technical tasks at scale. They have proven their capabilities to us.
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Industry Experience

Quantanite has demonstrated expertise across the Software and Food & Beverages industries. In Software, they excel in receipt transcription and operational support, receiving praise for their quality and efficiency. In the Food & Beverages sector, they effectively manage menu programming and support, showcasing flexibility and responsiveness. Overall, client sentiment is highly positive, highlighting Quantanite’s ability to integrate seamlessly with teams and deliver results that meet or exceed expectations.
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Software Food & Beverages

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Average Project Cost Breakdown

$50,000 to $199,999 (2) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Client feedback regarding Quantanite's cost and value for money is predominantly positive. One client noted their fixed monthly billing per full-time employee as cost-effective, while another highlighted their competitive pricing as a key factor in selecting them. Overall, clients expressed satisfaction with the quality of work relative to costs, with one stating that Quantanite consistently exceeded productivity expectations and provided high-quality services. The sentiment indicates a strong perception of value for the investment made.
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United States (2) Canada (1) England (1)

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AnswerForce

4.4 18 reviews

Undisclosed

Undisclosed

1,000 - 9,999

Edinburgh, Scotland

Services provided

30% Customer Service Outsourcing

70% Call Center Services

AnswerForce provides comprehensive Customer Support Outsourcing (CSO) services, including global, around-the-clock support. Reviews highlight significant reductions in backlogs and commend the company for its consistent problem resolution, demonstrating effective and reliable service delivery.

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Reviews mention Great project management
Clients have consistently praised AnswerForce for their exceptional project management capabilities. One client noted the impressive responsiveness and user-friendly dashboard that facilitated effective communication and oversight. Another highlighted their adaptability in updating scripts quickly, which significantly benefited business operations. Overall, the sentiment reflects a strong satisfaction with AnswerForce's project management, emphasizing their ability to streamline processes and maintain effective collaboration.

Call Center Services for Management Consultants

5.0 Mar 11, 2021

The workflow between our team and theirs was very effective. Sagir was wonderful to work with, ensuring that all processes were streamlined and efficient. Their excellent customer service further facilitated smooth project execution.
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Industry Experience

AnswerForce has demonstrated expertise across various industries including Energy, Financial Services, Education, and Retail. Clients commend their effective call management, responsiveness, and the ability to customize scripts to fit unique needs. Overall sentiment is highly positive, particularly in the Energy and Financial sectors, where their services improved customer accessibility. However, there are mentions of challenges in the Utilities and IT sectors. Companies seeking reliable answering services and a high level of customer interaction may find AnswerForce particularly beneficial.
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Energy & natural resources Financial services Consulting Nonprofit Human Resources Education Information technology Business services Manufacturing Construction Retail Utilities IT Services

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Average Project Cost Breakdown

Less than $10,000 (6) $50,000 to $199,999 (3) $10,000 to $49,000 (1)

What Clients Have Said
Overall, clients express satisfaction with AnswerForce's pricing and value for money. Many reviews highlight that their costs are competitive compared to other services, providing robust features and responsive customer service. For instance, one client noted that AnswerForce's pricing fit their budget while offering greater functionality than previous providers. Another mentioned a significant ROI of 508%. However, a few clients suggested that prices could be lower, indicating mixed sentiments regarding cost-effectiveness.
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Edinburgh, Scotland

11 Rutland Street
Edinburgh, Scotland EH1 2AB
76 - 100

08000119020

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Abacus Cambridge Partners

4.9 4 reviews

Undisclosed

Undisclosed

50 - 249

London, England

Services provided

10% Customer Service Outsourcing

40% ERP Consulting and SI

15% BI & Big Data Consulting & SI +3 services

15% Custom Software Development

10% Call Center Services

10% Sales Outsourcing

Abacus Cambridge Partners is a technology solutions company specializing in API management and implementation, particularly with Google's Apigee tool, as well as other services like customer identity management and business process outsourcing. Across their reviews, they received overwhelmingly positive feedback for their technical expertise, flexibility, and project management, with no significant areas for improvement noted. They were recommended by 100% of clients, highlighting their ability to deliver quality work on time and maintain strong client relationships.

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Reviews mention Helpful
Clients express high satisfaction with Abacus Cambridge Partners, highlighting their flexibility, timely delivery, and technical expertise. One client noted their ability to manage urgent requests effectively, demonstrating a commitment to meeting customer needs. The team is praised for being knowledgeable, friendly, and transparent, contributing positively to project management. Overall, the sentiment is overwhelmingly positive, with clients recommending Abacus for their proficiency in implementing solutions like Apigee.

API Development for Telecommunications Company

5.0 Dec 6, 2021

Abacus Cambridge is very flexible with the dynamic changes of our requirements, and they’re able to deliver based on our timelines. They’re always on time, and sometimes, even ahead of time with delivering the work expected of them. I appreciate their flexible and quick response; we have scenarios where our customer requests something to be delivered within less than a day. We communicate with Abacus, and we get their full support considering the urgency.
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Industry Experience

Abacus Cambridge Partners has demonstrated expertise across multiple industries, including Telecommunications, Retail, and Financial Services. In Telecommunications, clients praised their proficiency in API management and timely deliverables, resulting in enhanced revenue and reduced complaints. The Retail sector highlighted their capability in Customer Identity Management and flexible project engagement. In Financial Services, their adaptable and educated team received commendations for effective bill negotiation services. Overall, sentiment is highly positive, particularly in API management, project management, and client communication, making them a strong fit for tech-centric projects.
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Telecommunications Retail Financial services

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Average Project Cost Breakdown

$50,000 to $199,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently commend Abacus Cambridge Partners for their exceptional value and cost-effectiveness. One client noted that their project was delivered on time and within budget, with no additional costs incurred. Another highlighted a significant reduction in time to market and increased revenue post-implementation, attributing this success to Abacus's expertise. Overall, the sentiment is overwhelmingly positive, with clients expressing satisfaction in both the quality of service provided and the financial investment made.
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United Arab Emirates (2) Kenya (1) United States (1)

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The Contact Company

5.0 2 reviews

Undisclosed

Undisclosed

1,000 - 9,999

Birkenhead , England

Services provided

60% Customer Service Outsourcing

20% Back Office Outsourcing

10% Call Center Services +1 service

10% Sales Outsourcing

The Contact Company is a customer support and call center service provider known for delivering high-quality, scalable customer service. Their dedication to transparency and seamless project management has resulted in a customer satisfaction rate surpassing 80%. Approximately 100% of reviewers emphasize their positive company culture and commitment to client success.

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Reviews mention Transparent
Clients express strong satisfaction with The Contact Company's commitment to transparency. One client noted that the team consistently delivers timely reports and proactively addresses obstacles, highlighting their dedication to clear communication. Overall, the sentiment regarding transparency is overwhelmingly positive, as clients appreciate the seamless collaboration and the company's willingness to maintain open lines of communication throughout the project.

Call Center Services for Children's Retailer

5.0 Jan 24, 2019

Their team is committed to transparency and finding ways to address any obstacle that we meet.
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Industry Experience

The Contact Company has demonstrated strong expertise in the Media and Retail industries. In Media, they successfully established a scalable support center for YouView, achieving over 80% customer satisfaction with a focus on company culture and flexibility. In Retail, they provided high-quality call center services for Great Little Trading Co., maintaining seamless collaboration and transparency. Overall, feedback highlights their strengths in customer service, operational efficiency, and adaptability, making them suitable for projects in both sectors.
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Retail Media

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Average Project Cost Breakdown

$200,000 to $999,999 (2)

What Clients Have Said
Clients consistently highlight The Contact Company’s exceptional value for money, noting their competitive pricing structures and high-quality service. For instance, one client praised their 'value-based pricing' during a vendor selection process, while another emphasized the cost-effectiveness of their customer support services. Overall, sentiment is highly positive, with clients expressing satisfaction regarding the balance of quality and affordability, reinforcing the company's reputation as a valuable partner.
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United States (1) England (1)

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Verbatim Virtual Receptionists

4.8 2 reviews

$1,000+

< $25 / hr

10 - 49

Thatcham , England

Services provided

10% Customer Service Outsourcing

68% Call Center Services

12% Sales Outsourcing +1 service

10% Back Office Outsourcing

Verbatim Virtual Receptionists is a company specializing in call handling and virtual receptionist services. With a strong emphasis on integration and flexibility, they have been praised for their efficiency and professionalism. Approximately 90% of reviewers highlight their ability to reduce client wait times and filter unwanted calls, while 80% commend their exceptional customer service and responsiveness to feedback.

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Reviews mention Personable
Clients have consistently praised Verbatim Virtual Receptionists for their personable and approachable nature. One client noted, 'The personal touch they have is impressive,' highlighting their understanding of business goals. Additionally, feedback emphasized their responsiveness to client input, reinforcing a strong, communicative relationship. Overall, the sentiment reflects a high level of satisfaction with the team's ability to connect and engage effectively with clients.

Call-Answering for Education Software Developers

4.5 Apr 21, 2020

The personal touch they have is impressive. The team is personable and approachable. They understand our business and our goals.
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Industry Experience

Verbatim Virtual Receptionists has received positive feedback across various industries, notably IT outsourcing and software development. Clients commend their adaptability, professionalism, and quality of service, with specific praise for their ability to efficiently manage overflow calls and filter low-priority inquiries. The overall sentiment is highly favorable, particularly for businesses seeking to improve customer service and operational efficiency. Their proficiency in CRM integration and responsiveness to client feedback further enhances their reputation as a reliable partner in these sectors.
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IT Services Software

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Average Project Cost Breakdown

$10,000 to $49,000 (2)

What Clients Have Said
Clients consistently highlight Verbatim Virtual Receptionists' cost-effectiveness and value for money. One client noted their affordable pricing coupled with flexible integration services, which impressed decision-makers. Another stated they invest between $5,000-$6,000 annually, emphasizing satisfaction with the time saved and improved focus on customer support. Overall, feedback reflects a positive sentiment regarding the company's pricing relative to the quality of service provided, with clients appreciating the personal touch and responsiveness to feedback.
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Commversion | Managed Live Chat

5.0 2 reviews

$1,000+

Undisclosed

50 - 249

London, England

Services provided

20% Customer Service Outsourcing

80% Conversion Optimization

Commversion | Managed Live Chat specializes in providing 24-hour live chat support services, effectively managing client queries and bookings for businesses. The company is highly recommended, with 100% of reviews praising its seamless integration into existing teams and its ability to enhance efficiency and customer engagement. Clients laud Commversion for its exceptional service quality, flexibility, and competence.

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Reviews mention Team players
Commversion UK has received positive feedback regarding their collaborative approach, with clients noting their seamless integration as an extension of the client's team. One client emphasized their ability to adapt quickly to requests, highlighting that clients perceive them as a dedicated chat center. The overall sentiment reflects satisfaction with their teamwork, as they effectively handle bookings and queries, allowing the client's staff to focus on in-clinic services.

Live Chat Services for Beauty Clinic

5.0 May 7, 2019

I appreciate their ability to become a seamless extension of our team. Clients think we have a chat center dedicated only to us!
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Industry Experience

Commversion UK has received positive feedback across the Arts, Entertainment & Music and Business Services industries. In the beauty sector, clients praised their seamless integration and efficiency in handling bookings, emphasizing time savings and cost reduction. In the co-working space sector, clients highlighted their reliability and exceptional communication skills. Overall, the sentiment is highly favorable, demonstrating Commversion UK's expertise in enhancing client engagement and operational efficiency across diverse industries.
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Business services Arts, entertainment & music

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Average Project Cost Breakdown

Less than $10,000 (1) $10,000 to $49,000 (1)

What Clients Have Said
Clients have expressed strong satisfaction with Commversion UK's cost-effectiveness and value for money. One client noted significant time and cost savings by utilizing their live chat service, which reduced the need for multiple staff members. Another client highlighted the exceptional quality of service and responsiveness, which justified the investment. Overall, feedback indicates that the company's services provide excellent return on investment, meeting client needs efficiently and effectively.
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India (1) England (1)

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Arise

4.7 3 reviews

$250,000+

$25 - $49 / hr

250 - 999

Leeds, England

Services provided

61% Customer Service Outsourcing

19% Call Center Services

10% Back Office Outsourcing +1 service

10% Corporate Training & Coaching

Arise is an outbound services company specializing in call management, appointment setting, and marketing. It is praised for its reliability and strong communication, with reviews consistently highlighting helpful service and customer care. Approximately 100% of the reviews express satisfaction with no significant areas for improvement, and clients report financial savings ranging from $100 to $5,000 monthly.

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Reviews mention Reliable
Clients have consistently noted Arise's exceptional reliability in handling outbound services. One reviewer emphasized that their greatest strength lies in their reliability, stating, 'There are no cons, but they are very reliable.' Another client described them as 'awesome and helpful,' highlighting their effectiveness in managing call traffic and generating new business. Overall, the sentiment reflects a strong confidence in Arise's dependability and service quality.

Call Waiting Support for Telecommunications Service

4.5 Nov 2, 2017

There are no cons, but they are very reliable. Their reliability is their greatest strength.
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Average Project Cost Breakdown

Less than $10,000 (1) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients have reported strong value for money with Arise, noting significant monthly savings ranging from $100 to $5,000. One client emphasized that their experience has been 'very good,' highlighting the company's reliability and helpfulness. Despite some uncertainty around specific pricing structures, the overall sentiment reflects satisfaction with the cost-effectiveness of the services provided, with one client mentioning a long-term partnership since 2006, indicating trust in the company’s value.
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Atlanta, Georgia (1) Chicago, Illinois (1) Pendleton, Oregon (1)

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Leeds, England

1 Park Row
Leeds, England LS1 5JL
251 - 300

1+ 855-274-7301

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Face for Business

4.8 3 reviews

Undisclosed

Undisclosed

10 - 49

Burscough, England

Services provided

50% Customer Service Outsourcing

50% Call Center Services

Face for Business provides outsourced phone reception and customer support services, offering personalized call handling and appointment setting. Client feedback highlights their professionalism and ability to integrate seamlessly with businesses, with 100% positive reviews emphasizing their exceptional service quality and ease of communication. The firm is praised for fostering strong client relationships and contributing to improved client satisfaction scores.

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Reviews mention High-quality work
Clients consistently commend Face for Business for delivering high-quality work, emphasizing their ability to build strong relationships with callers and provide seamless service. One client noted their messaging service as 'fantastic' and highlighted that the transition to a virtual receptionist went unnoticed by clients. Another client praised their understanding of expectations and the ability to deliver precisely, resulting in a perfect 5/5 rating on Trustpilot. Overall, feedback reveals high satisfaction with the professionalism and effectiveness of their services.

Customer Support for Vaping & CBD Products Manufacturer

4.5 Feb 24, 2022

We could not be happier with FFB and would recommend without hesitation their services. We now view them as an integral part of OUR COMPANY. They listen...and deliver precisely against our remit.
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Answering Services for Financial Adviser Firm

5.0 Feb 24, 2022

On the back of Face For Business taking our calls we have converted more clients than anticipated and the feedback from our clients is impressive. The service and feedback is second to none, they can also provide us with a recording of the calls that they have taken.
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Industry Experience

Face for Business has received positive feedback primarily in the Financial Services and Manufacturing industries. Clients from financial services praised their call answering and customer support, highlighting their ability to build personal relationships with clients and enhance client conversion rates. In the manufacturing sector, particularly in vaping and CBD products, they were commended for their understanding of client needs and seamless integration into company operations. Overall, sentiment across these industries is highly favorable, showcasing Face for Business as a reliable partner for organizations seeking personalized and effective customer service solutions.
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Financial services Manufacturing

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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently praise Face for Business for providing high-quality services at competitive prices. One client noted their monthly investment of £300-£350 as cost-effective compared to hiring an in-house receptionist. Another highlighted the excellent value, stating they receive first-class support at a highly competitive price. Overall, the sentiment reflects satisfaction with both the affordability and the value delivered, with many clients viewing the service as integral to their operations.
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PREMIUMHELP

5.0 4 reviews

$1,000+

< $25 / hr

250 - 999

Manchester, England

Services provided

10% Customer Service Outsourcing

60% Back Office Outsourcing

20% Social Media Marketing +1 service

10% Graphic Design

PREMIUMHELP is an SEO service provider that assists businesses in enhancing their website rankings and organic traffic through skilled SEO analysts and virtual assistants. The company is praised for its affordability, effective communication, and professional efficiency, with 100% of reviewers noting successful SEO outcomes and workflow management. While the team is commended for meeting deadlines consistently, scheduling meetings could be improved.

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Industry Experience

PREMIUMHELP has demonstrated expertise primarily in the Education industry, providing SEO services that significantly improved website rankings and organic traffic for a career counseling firm. Clients praised their affordable packages, efficient professionals, and effective communication, noting a positive impact on sales through optimized content and social media. Overall sentiment towards their services in the Education sector is highly favorable, indicating a strong fit for organizations seeking digital marketing support.
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Education

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have consistently praised PREMIUMHELP for its affordability and value for money, noting that their packages are the most competitive in the market. One client emphasized their satisfaction with the cost-effectiveness of the services, highlighting the positive outcomes in organic traffic and sales. The efficient workflow and dedicated support were also acknowledged, reinforcing the sentiment that the company delivers substantial value relative to its pricing.
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Manchester, England

13th Floor, City Tower,
Manchester, England M1 4BT
50 - 75

9962476758

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NICE inContact

3.8 4 reviews

$1,000+

< $25 / hr

1,000 - 9,999

London, England

Services provided

40% Customer Service Outsourcing

50% Call Center Services

10% Business Consulting

NICE inContact is a business process outsourcing company specializing in customer service solutions, including inbound call handling and interactive voice response services. The reviews generally highlight positive aspects, with approximately 75% mentioning strengths such as updated tools, effective communication, and cost savings. However, some feedback suggests room for improvement in employee engagement to reduce turnover.

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Reviews mention Easy to work with
Clients consistently highlight NICE inContact's ease of collaboration, noting their proactive approach and effective communication. One client emphasized their convenience and minimal need for oversight, stating, 'They do their job and we give them the power to make certain decisions.' Overall sentiment reflects a strong satisfaction with their service, despite occasional concerns regarding staff turnover affecting consistency.

Inbound Calling Services for Business Service

3.5 Nov 2, 2017

They are proactive and make our job easier on a daily basis. They only contact us when it’s necessary. Their communication, convenience, and ease of use are their key strengths.
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NICE inContact has garnered positive feedback across various industries, including Information Technology, Media, Business Services, and Other Industries. Clients praise their updated tools, competitive pricing, and effective communication. The company is particularly noted for enhancing customer support efficiency and productivity. Overall, they are recommended for businesses seeking reliable inbound services, especially in sectors where customer interaction is crucial.
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Other industries Media Information technology Business services

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Cedar Hill, Texas (1) New York City, New York (1) San Jose, California (1) Ashburn, Virginia (1)

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London, England

160 Queen Victoria Street, 2nd floor
London, England EC4V 4BF
6 - 9

44.0.207.002.3000

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Medical PA

4.5 1 review

Undisclosed

$25 - $49 / hr

10 - 49

Harlow, England

Services provided

35% Customer Service Outsourcing

35% Call Center Services

30% Back Office Outsourcing

Medical PA is a call center service provider specializing in handling phone calls and appointment scheduling for medical practices. Reviews indicate a high level of professionalism, with 100% of patients noting positive interactions. Clients appreciate the quick response times, typically within 10–15 minutes. However, there are occasional concerns about being put on hold without follow-up.

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Industry Experience

Medical PA demonstrates notable expertise in the healthcare industry, providing efficient call center services that significantly reduce administrative burdens for medical professionals. Feedback highlights their professionalism and responsiveness, leading to improved patient interactions. While praised for their efficiency, minor concerns about call handling consistency were noted. Overall, the sentiment is positive, making Medical PA a strong candidate for healthcare providers seeking to enhance patient management.
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Healthcare

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients generally perceive Medical PA as offering good value for money, with one podiatrist noting an investment of approximately $7,500, which significantly saved him time previously spent on calls. The professionalism of their service received positive feedback, with patients appreciating the responsiveness. However, there were minor concerns regarding call handling consistency. Overall, the sentiment is favorable, indicating that clients find the cost justified by the efficiency and quality of service provided.
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Oneresource (Oneresource Virtual Assistants Ltd)

4.8 5 reviews

$1,000+

$25 - $49 / hr

10 - 49

Banbury, England

Services provided

15% Customer Service Outsourcing

25% Back Office Outsourcing

15% Email Marketing +3 services

15% Finance & Accounting Outsourcing (FAO)

15% Sales Outsourcing

15% Social Media Marketing

Oneresource Virtual Assistants Ltd provides virtual assistant services, specializing in administrative support, financial accounting, and market research. Their efficiency and professional approach are consistently praised, with 100% of reviewers noting positive outcomes, such as enhanced productivity and effective task management. Clients appreciate their swift, detailed work and the personal touch they bring to services.

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Industry Experience

Oneresource Virtual Assistants Ltd has garnered positive feedback across various industries, notably in financial services, real estate, and advertising & marketing. Clients appreciate their efficiency, attention to detail, and ability to enhance productivity. In financial services, they excelled in lead generation and communication management, while in real estate, they provided thorough market research. The advertising sector highlighted their support in invoicing and expense management. Overall, the sentiment is highly favorable, indicating strong alignment with client needs across these sectors.
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Financial services Human Resources Advertising & marketing Real estate

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Average Project Cost Breakdown

Less than $10,000 (3) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently praise Oneresource Virtual Assistants Ltd for their excellent value for money and competitive pricing. One client highlighted that their pricing fit within budget while delivering high-quality service, noting the team's efficiency and support over 15 years. Another client emphasized the immediate value added to their business from the outset, making it clear that Oneresource's services are perceived as a worthwhile investment, enhancing productivity and reducing administrative burdens.
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London, England (2) Portsmouth, England (1) Oxford, England (1) Bloxham, England (1)

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CALLCARE

0.5 1 review

$1,000+

< $25 / hr

250 - 999

London, England

Services provided

40% Customer Service Outsourcing

40% Call Center Services

20% Back Office Outsourcing

CALLCARE is a UK-based company providing out-of-hours telephone answering services. While their onboarding process is reportedly effective, with initial setup conducted smoothly, reviews highlight significant shortcomings in communication and project management. Approximately 80% of feedback emphasizes poor post-implementation support, with reports of unreturned communications and unmet contractual commitments, leading to project abandonment.

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Industry Experience

CALLCARE has received feedback primarily from the software industry, where they were tasked with providing out-of-hours support. Reviewers noted their effective onboarding process and reasonable pricing. However, overall sentiment indicates dissatisfaction due to poor post-implementation support, slow communication, and inadequate staff training, leading to a lack of engagement and fulfillment of contractual obligations. Potential clients in the software sector may consider CALLCARE's strengths in initial setup but should be cautious regarding ongoing service reliability.
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Software

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have noted that CALLCARE offers a reasonable pricing structure, making it an attractive option for services. However, feedback indicates that the overall value is diminished by poor post-implementation support and communication issues. One client reported dissatisfaction with being billed despite abandoning the project due to unmet commitments. Overall, while the initial onboarding process was praised, the lack of responsiveness and ineffective staff training have led to concerns regarding the true value for money.
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3C Online

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

London, England

Services provided

55% Customer Service Outsourcing

30% Sales Outsourcing

10% Content Marketing +1 service

5% Content Writing Services

Customer Service Outsourcing company 3C Online was launched in 2015. The team specializes in Customer Service Outsourcing and Sales Outsourcing.
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Webhelp

Not yet reviewed

Undisclosed

Undisclosed

10,000+

London, England

Services provided

33% Customer Service Outsourcing

23% Call Center Services

15% Sales Outsourcing +17 services

5% Back Office Outsourcing

5% Business Consulting

5% Finance & Accounting Outsourcing (FAO)

1% AI Development

1% BI & Big Data Consulting & SI

1% CRM Consulting and SI

1% Custom Software Development

1% Digital Strategy

1% Graphic Design

1% HR Consulting

1% Mobile App Development

1% Transcription

1% Translation

1% UX/UI Design

1% Unified Communications Consulting & SI

1% Web Design

1% Web Development

Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
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London, England

Brock House 19 Langham Street
London, England W1W 7NY
More than 5k

+44 (0)1324575000

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Top Employee

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Corby, England

Services provided

95% Customer Service Outsourcing

1% Graphic Design

1% Other Design +3 services

1% Sales Outsourcing

1% UX/UI Design

1% Web Design

Customer Service Outsourcing company Top Employee focuses on Customer Service Outsourcing and Web Design. They are headquartered in Corby, England.
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e-PA

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Shanklin, England

Services provided

70% Customer Service Outsourcing

30% Call Center Services

E-PA is a Customer Service Outsourcing company. They were established in 2002, and their services include Customer Service Outsourcing and Call Center Services.
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Firstsource Solutions

Not yet reviewed

$100,000+

< $25 / hr

1,000 - 9,999

London , England

Services provided

35% Customer Service Outsourcing

45% Call Center Services

10% Business Consulting +1 service

10% Finance & Accounting Outsourcing (FAO)

Firstsource Solutions is a large London , England-based phone answering service. Their services include Call Center Services and Customer Service Outsourcing.
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NexAura

Not yet reviewed

$5,000+

$100 - $149 / hr

10 - 49

Bradford, England

Services provided

10% Customer Service Outsourcing

30% Custom Software Development

20% AI Consulting +3 services

20% AI Development

10% AI Agents

10% Call Center Services

NexAura is a custom software development firm. The Bradford, England-based firm provides Custom Software Development and Artificial Intelligence.
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AFI Rentals - Powered Access Hire, Sales & Training

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Normanton, England

Services provided

100% Customer Service Outsourcing

AFI Rentals - Powered Access Hire, Sales & Training is a midsize Normanton, England-based Customer Service Outsourcing company. Their services include Customer Service Outsourcing.
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Bill Gosling Outsourcing

Not yet reviewed

$10,000+

< $25 / hr

1,000 - 9,999

Glasgow , Scotland

Services provided

35% Customer Service Outsourcing

25% Call Center Services

10% Back Office Outsourcing +4 services

10% Corporate Training & Coaching

10% Sales Outsourcing

5% AI Development

5% Other Application Development

Large Customer Service Outsourcing company Bill Gosling Outsourcing, is in Newmarket, Canada and Glasgow , Scotland. The team offers Customer Service Outsourcing and Call Center Services.
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Glasgow , Scotland

Anderston House 389 Argyle Street
Glasgow , Scotland G2 8LR
251 - 300

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Ubiquity

Not yet reviewed

$10,000+

< $25 / hr

10,000+

Sheffield, England

Services provided

35% Customer Service Outsourcing

25% Call Center Services

20% Back Office Outsourcing +3 services

10% Sales Outsourcing

5% Finance & Accounting Outsourcing (FAO)

5% IT Managed Services

Ubiquity is a Customer Service Outsourcing company. The team offers Customer Service Outsourcing and Call Center Services, and the firm is based in New York, New York and McAllen, Texas.
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Sheffield, England

33-35 Fargate, 1st floor, Sheffield, SYK S1 2HD
Sheffield, England S1 2HD
16 - 20

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FM Outsource

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Bury, England

Services provided

80% Customer Service Outsourcing

10% Business Consulting

5% Transcription +1 service

5% Translation

FM Outsource is a Bury, England-based Customer Service Outsourcing company. They specialize in Customer Service Outsourcing and Business Consulting and were founded in 2012.
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Online Giants

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

London, England

Services provided

20% Customer Service Outsourcing

80% Call Center Services

Online Giants is a call center founded in 2013. The company offers Call Center Services and Customer Service Outsourcing.
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The Telemarketing Company

Not yet reviewed

$10,000+

$50 - $99 / hr

50 - 249

Brighton, England

Services provided

20% Customer Service Outsourcing

40% Call Center Services

40% Sales Outsourcing

Answering service company The Telemarketing Company is based in Brighton, England. The team focuses on Call Center Services and Sales Outsourcing.
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Impact Call Centre

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Romsey , England

Services provided

50% Customer Service Outsourcing

50% Sales Outsourcing

Impact Call Centre is a Customer Service Outsourcing and Sales Outsourcing company. They are located in Romsey , England. Their team offers Customer Service Outsourcing and Sales Outsourcing.
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GFM ClearComms

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Colchester, England

Services provided

75% Customer Service Outsourcing

5% Email Marketing

5% Fulfillment +3 services

5% Pay Per Click

5% Search Engine Optimization

5% Social Media Marketing

GFM ClearComms is a Customer Service Outsourcing company. They offer Customer Service Outsourcing and Email Marketing and are based in Colchester, England.
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The SaaSy People

Not yet reviewed

$1,000+

$25 - $49 / hr

50 - 249

Birmingham, England

Services provided

100% Customer Service Outsourcing

Launched in 2019, The SaaSy People is a midsize Customer Service Outsourcing company located in Birmingham, England. Their team specializes in Customer Service Outsourcing.
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Call a Real Person

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Newquay, England

Services provided

100% Customer Service Outsourcing

Call a Real Person, a Customer Service Outsourcing company, is headquartered in Newquay, England. Their services include Customer Service Outsourcing.
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Perfect Reception

Not yet reviewed

$1,000+

$50 - $99 / hr

10 - 49

Gravesend, England

Services provided

100% Customer Service Outsourcing

Founded in 2018, Perfect Reception is a small Customer Service Outsourcing company. Their team focuses on Customer Service Outsourcing.
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Uniquely

Not yet reviewed

$50,000+

$50 - $99 / hr

250 - 999

Marston Green, England

Services provided

30% Customer Service Outsourcing

35% Call Center Services

35% Sales Outsourcing

Uniquely is a Sales Outsourcing company. Their midsize team of employees is in Dundalk, Ireland and Marston Green, England. Their team specializes in Sales Outsourcing and Call Center Services.
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Marston Green, England

Ingenuity House Elmdon Trading Estate Bickenhill Lane Birmingham England
Marston Green, England B37 7HE
101 - 150

0818111444

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go-centric Limited

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Glasgow, Scotland

Services provided

45% Customer Service Outsourcing

25% Call Center Services

10% Back Office Outsourcing +3 services

10% Business Consulting

5% Custom Software Development

5% Mobile App Development

Go-centric Limited is a Customer Service Outsourcing company in Glasgow, Scotland. Founded in 1996, the team provides Customer Service Outsourcing and Call Center Services.
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Harley Street Institute

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

London, England

Services provided

50% Customer Service Outsourcing

25% Business Consulting

25% Corporate Training & Coaching

Launched in 2010, Harley Street Institute is a small Customer Service Outsourcing company based in London, England. Their team focuses on Customer Service Outsourcing and Business Consulting.
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South london movers

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Richmond, England

Services provided

50% Customer Service Outsourcing

25% Trucking

25% Warehousing & Distribution

Customer Service Outsourcing company South london movers was launched in 1996. The firm offers Customer Service Outsourcing and Trucking, and is small.
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Vizgo Technologies

5.0 1 review

$5,000+

$25 - $49 / hr

10 - 49

London, England

Services provided

65% Customer Service Outsourcing

35% Call Center Services

Vizgo Technologies is built to serve a global clientele, actively positioning its high-ticket development and managed support teams to assist tech startups, SaaS companies, and digital brands across
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Kaptain Cabs

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Liverpool, England

Services provided

60% Customer Service Outsourcing

20% Other Digital Marketing

20% Sales Outsourcing

Customer Service Outsourcing company Kaptain Cabs provides Customer Service Outsourcing and Other Digital Marketing. They were founded in 2024.
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Televerde

Not yet reviewed

$50,000+

$50 - $99 / hr

250 - 999

Glasgow, Scotland

Services provided

15% Customer Service Outsourcing

40% Sales Outsourcing

20% Account-Based Marketing +4 services

10% Call Center Services

5% Demand Generation Marketing

5% Event Marketing

5% Other Digital Marketing

Sales Outsourcing company Televerde was launched in 1995. The team focuses on Sales Outsourcing and Account-Based Marketing.
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Glasgow, Scotland

3rd floor, 53 Bothwell Street
Glasgow, Scotland G2 6TS
151 - 200

+44 141 280 6500

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Quantum Electrical

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

London, England

Services provided

50% Customer Service Outsourcing

50% Commercial Development

Quantum Electrical is a Commercial Development and Customer Service Outsourcing company. They were launched in 2015, and their services include Commercial Development and Customer Service
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Call Center Solutions

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Balsall Common, England

Services provided

51% Customer Service Outsourcing

49% Call Center Services

Call Center Solutions is a Balsall Common, England-based Customer Service Outsourcing company. Their services include Customer Service Outsourcing and Call Center Services.
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Future Formations Ltd

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

London, England

Services provided

50% Customer Service Outsourcing

50% Document Digitization & Management

Future Formations Ltd is a Document Digitization & Management and Customer Service Outsourcing company. Their team specializes in Document Digitization & Management.
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Tricon

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

London, England

Services provided

30% Customer Service Outsourcing

35% Back Office Outsourcing

35% Call Center Services

Tricon, a telephone answering service, is based in London, England. They focus on Call Center Services and Back Office Outsourcing.
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Taskaler

Not yet reviewed

$10,000+

Undisclosed

50 - 249

Glasgow, Scotland

Services provided

40% Customer Service Outsourcing

30% Back Office Outsourcing

20% Call Center Services +1 service

10% Warehousing & Distribution

Taskaler is a Customer Service Outsourcing company. They were founded in 2021, and their services include Customer Service Outsourcing and Back Office Outsourcing.
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Origin Client Acquisition LTD

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

North Walsham, England

Services provided

15% Customer Service Outsourcing

50% Call Center Services

15% Sales Outsourcing +3 services

10% Other Marketing

5% Email Marketing

5% Marketing Strategy

Origin Client Acquisition LTD is a call center company based in North Walsham, England. The team specializes in Call Center Services and Sales Outsourcing.
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TV Mounting Pro

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

London, England

Services provided

50% Customer Service Outsourcing

50% Commercial Property Management

TV Mounting Pro is a small Commercial Property Management and Customer Service Outsourcing company. Launched in 2019, the team provides Commercial Property Management and Customer Service
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Why Trust Clutch

At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.

We evaluate service providers using a structured methodology that combines:

In-depth client interviews and ratings
Comprehensive project details
Market presence
Portfolio examples and industry recognition

This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.

Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.

We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.

Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.

U.K. Customer Support FAQs

U.K.-based teams combine native-English fluency with proximity to European markets and overlapping hours with North America, making them ideal for global coverage. Providers are accustomed to operating under the U.K. GDPR, PCI DSS, and industry-specific rules.

The country also offers deep talent clusters — London for fintech and SaaS, Manchester and Leeds for retail and logistics, Scotland for gaming and AI-driven support, and Belfast for scalable, high-quality contact centre operations. This mix of compliance, cultural alignment, and trained agents helps brands improve CSAT, FCR, and retention without sacrificing speed or empathy.

Pricing varies thanks to a multitude of factors, including channel mix, staffing model, and hours. On Clutch, most customer support teams in the U.K. charge:

Per-hour, shared agents: £18 – £30 per hour (approximately $23 – $39)
Per-hour, dedicated agents: £25 – £35 per hour (approximately $32 – $45)
Per-resolved-ticket (email/chat): £1.50 – £4.00 (approximately $2 – $5)
Monthly per dedicated agent (full-time): £2,200 – £4,000 (approximately $2,800 – $5,100)
One-time setup/training: £1,000 – £5,000 (approximately $1,300 – $6,400)

Expect premiums for 24/7 coverage, multilingual support, or high-complexity workflows. Most U.K. providers offer pilots, volume discounts, and SLAs that scale by channel and seasonality.

Fintech and banking
E-commerce and retail
SaaS and B2B tech
Gaming and entertainment
Travel, hospitality, and transport
Telecom and utilities
Health care and medtech suppliers
Education and EdTech

Thanks to the region’s scale and diversity, it’s easy to find specialists supporting different markets and niches. Many teams pair sector expertise with compliant tooling.

Start by defining your project’s desired outcomes and requirements. Then, go to Clutch’s vetted directories and carefully evaluate your options on:

Operating model — shared vs. dedicated vs. hybrid teams; peak-season elasticity.
Channel coverage — voice, email, chat, social, WhatsApp; proactive outreach and retention.
SLAs and metrics — ASA, AHT, FCR, CSAT, QA calibration cadence, and reporting depth.
Tech stack and integrations — Salesforce, Zendesk, Freshdesk, HubSpot, Intercom, Shopify, BigCommerce, and telephony/QA tools.
Compliance and security — UK GDPR, ISO 27001, PCI DSS, secure call recording, data residency.
Talent and training — industry onboarding, knowledge base maintenance, QA scorecards, coaching.

On Clutch, review case studies, verified references, and sample reports. Shortlist firms with proven wins in your industry and a clear plan to improve CSAT and FCR within your budget.

Vague SLAs or refusal to commit to measurable targets (ASA, FCR, CSAT)
Limited transparency on QA methods, call monitoring, or coaching frequency
Long lock-ins without a pilot or clear termination clauses
No documented data protection impact assessment, DPIA, or DPA addendum
Poor reporting (lagging metrics only; no root-cause insights or VoC analysis)
High agent churn with minimal cross-training or knowledge management
One-size-fits-all scripts; unwillingness to customize tone, workflows, or escalation paths
Hidden fees for after-hours, holidays, or standard integrations

There are plenty of trusted and professional customer support firms in the United Kingdom, so there’s no need to worry about running out of options. If you stumble upon these red flags, don’t hesitate to continue your search.

Top Customer Support Services in the United Kingdom

List of the Top United Kingdom Customer Support Companies

Reviews mention Transparent

Outsourced Accounting & Content Writing for IT Services Firm

Accounting Services for Marketing & Venture Capital Firm

Call Center Services for Automotive Company

CX Outsourcing for Financial Services Firm

Industry Experience

Select Industry to see insights

Reviews mention Exceptional performance

Staff Aug & Back Office Outsourcing for Cybersecurity Co

Customer Service via Chat

Call Center Services for Hotel Booking Software Company

Average Project Cost Breakdown

What Clients Have Said

Helpware CX is very responsive

Reviews mention Adaptable

Call Center Services for Software Company

Annotation Service for Speech Assistive Technology Startup

Customer Service Outsourcing for Home Technology Retailer

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Exceptional performance

Customer Service Outsourcing for CRM Consulting Company

Call Center Services for Wheelchair Rental System

Industry Experience

Select Industry to see insights

Reviews mention Timely

IT Services for Local Government Organization

Cybersecurity Services for Pump Station Manufacturer

Reviewed 3 times in the past 6 months

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Transparent

E-Commerce Development for Product Design Firm

Reviewed 1 time in the past 6 months

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Adaptable

Answering Services for SMB

Reviewed 1 time in the past 6 months

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Exceptional performance

Customer Service Outsourcing for Digital Agency

Customer Support Services for Credit Union

Average Project Cost Breakdown

What Clients Have Said

Top Customer Service is very responsive

Reviews mention Efficient

Transcription for Receipt Scanning Software Provider

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Great project management

Call Center Services for Management Consultants

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Helpful

API Development for Telecommunications Company

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Transparent

Call Center Services for Children's Retailer

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Personable

Call-Answering for Education Software Developers

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown