Glasgow based Business Process Outsourcer
go-centric is a business process outsourcer with over 20 years of experience in managing end to end customer solutions. We provide a range of products and services, to help you deliver an outstanding customer experience and make your business more efficient.
We’re here to help you grow - Save costs on headcount, office space, training and recruitment by using our outsourcing services and leverage our expertise, business intelligence and consultancy to transform the future of your business.
We’re great at what we do - Delivering fantastic service is our speciality. We care about the happiness of your customers as much as you do and it’s our job to improve the end to end customer experience.
Our services are totally flexible and scalable - We work with all types and sizes of companies, from small retailers or leisure businesses, to utilities, housing associations, public sector organisations and high street brands.
Omni-channel customer services, customer Insights & analytics, real-time data and intelligence reporting, tailored dashboards, call recording access, customer satisfaction surveys, contact centre software, bespoke system builds, customer apps, automation, back office outsourcing - membership services, administration, HR, Finance, DevOps.
We offer flexible solutions for businesses, with an omni-channel experience for your customers. Supporting telephony, email, SMS, social media, webchat, video chat, Whatsapp and Messenger, with multi-tasking teams providing superb levels of service across all channels. For a dedicated service we provide a ring-fenced team, acting as an extension of your service. For lower volumes, or more standardised processes, support is from our Shared Service team, a tailored service from brand ambassadors. Hybrid model agreements are also avaiable for bespoke service.
From out of hours coverage through to a 24/7/365 service, whatever your anticipated volumes.