Oneresource Virtual Assistants Ltd

BACKGROUND

Please describe your company and position.

I am an executive at Influence Sports & Media

Describe what your company does in a single sentence.

Sports Marketing, Activation & PR

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Oneresource Virtual Assistants Ltd to accomplish?

• Invoicing and Expense Management

SOLUTION

How did you find Oneresource Virtual Assistants Ltd?

Personal

Why did you select Oneresource Virtual Assistants Ltd over others?

• High ratings
• Pricing fit our budget
• Company values aligned

How many teammates from Oneresource Virtual Assistants Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have worked with Sara and the team at Oneresource for 15 years and their support to our business has proved invaluable. From invoice processing to credit card and expense management, the team is always on hand and very efficient. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They've undoubtedly contributed to the smooth running of our business across multiple high-profile and international clients where attention to detail and rapid response to tight deadlines is essential. We would happily recommend Oneresource to any SME looking for the flexibility and efficiency required in the services they offer.

What was your primary form of communication with Oneresource Virtual Assistants Ltd?

• In-Person Meeting
• Email or Messaging App

Are there any areas for improvement or something Oneresource Virtual Assistants Ltd could have done differently?

No

BACKGROUND

Please describe your company and your position there.

I am the Director for Journey Mortgages, we are Mortgage specialists for retail and commercial clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Oneresource Virtual Assistants Ltd?

The team were responsible for all day to day communication management and financial accounting practices, along with marketing support.

SOLUTION

How did you select this firm and what were the deciding factors?

We considered multiple VA firms, Oneresource Virtual Assistants Ltd really understood what we were after and worked with us to achieve our goals.

Describe the project in detail and walk through their service package.

The team were responsible for all day to day communication management and financial accounting practices, along with marketing support.

How many resources from the vendor's team worked with you, and what were their positions?

We had the whole team that were able to work with us at a moments notice.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Handling our repetitive tasks, has enabled the business to grow, far quicker than it would have been able to.

How effective was the workflow between your team and theirs?

We had weekly and monthly communication channels booked in, as well as adhoc meetings that arose due to new workflows that needed to be met.

What did you find most impressive or unique about this company?

The ability to quickly and efficiently pick up new workflows at a moments notice, taking the pressure off the business.

Are there any areas for improvement or something they could have done differently?

None.

BACKGROUND

Please describe your company and your position there.

Property developer and I am a company director

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Oneresource Virtual Assistants Ltd?

Market Research for a new development opportunity

SOLUTION

How did you select this vendor?

They are approachable, detailed and get the job done.

Describe the scope of their work in detail.

Confidential

What was the team composition?

Richard got Kayleigh to look after us. She was excellent.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We now have 72 very well-researched new potential clients.

How effective was the workflow between your team and theirs?

Very clear, clean and simple. Trello was ideal for this work.

What did you find most impressive about this company?

They got the job done swiftly and very efficiently. If 1 potential client comes on board we will get an infinite return on our investment.

Is there any area for improvement or anything that could have been done differently?

none that I can think of

BACKGROUND

Please describe your company and your position there.

Financial adviser for St. James’s Place Wealth Management, a FTSE 100 company with in excess of £110bn of assets under management.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Oneresource Virtual Assistants Ltd?

Virtual Assistant Services

What were your goals for this project?

To outsource smaller time consuming areas of my business to free up more of my time to drive new business.

SOLUTION

How did you select Oneresource Virtual Assistants Ltd?

By looking around at various different providers and speaking with Sara directly, who gave me confidence that they were the right team to do the job.

Describe the project in detail.

Entrusted Oneresource with sourcing new leads for my business and turning them into prospective client meetings.

What was the team composition?

I was looked after solely by Sara Colligan.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

It worked very well at driving new business for me and taking away the administration burden of doing so myself.

How effective was the workflow between your team and theirs?

Communication between us was very simple but it naturally took a little while to get to grips with how we each operated as businesses.

What did you find most impressive about this company?

The value for their time and how they was instantly 'value add' for my business from month one was most impressive.

Are there any areas for improvement?

Possibly a little more proactiveness with regards to the onboarding process from Oneresource.

Similarly, I would have preferred if training had occurred with more than one member of the team, so that I could have scaled and handed over more tasks from the start, as opposed to being limited to one person's availability.