Top Customer Support Services in the United Kingdom
From London’s fintech scale-ups to Manchester’s e-commerce brands and Belfast’s long-standing contact centre talent pool, U.K. providers bring mature operations, native-English support, and strict data compliance to customer experience.
On Clutch, you can compare verified customer support agencies in the United Kingdom by client reviews, industry focus, languages, channels, and 24/7 coverage. Every review on Clutch is vetted and interview-driven, so you can see real outcomes, SLAs, and tech stacks before you shortlist. Use filters to refine by budget, location, and service model. Start with these popular directories:
• Top Customer Support Companies
• Customer Support Companies in London
• Customer Support Companies in Birmingham
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Serves United KingdomServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Serves United KingdomServices provided
See all 47 projectsHelpware CX is a company specializing in Customer Service BPO and Outsourced Customer Support, offering remote customer care and call center solutions. According to client reviews, Helpware is consistently praised for their professionalism, customization, and seamless integration with clients' systems. Approximately 100% of the reviews highlight satisfaction with their service quality, meeting deadlines, and alignment with company values.
UndisclosedUndisclosed1,000 - 9,999Serves United KingdomServices provided
See all 37 projectsMindy Support is a Customer Support Outsourcing company providing multilingual call center solutions and customer care outsourcing services across Europe. Reviews highlight their strong project management capabilities and high-quality service, with 100% of clients appreciating their timely delivery and effective communication. Some feedback suggests room for improvement in language support and staff training.
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UndisclosedUndisclosed10 - 49Manchester, England
Services provided
Mi PA is an answering service company. The team is in Manchester, England, and their services include Call Center Services and Customer Service Outsourcing.
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$5,000+< $25 / hr1,000 - 9,999London , England
Services provided
Integreon, a large Back Office Outsourcing company, is headquartered in New York, New York and Makati, Philippines. Their services include Back Office Outsourcing and Transcription.
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Featured
What are Featured Providers?
$1,000+Undisclosed250 - 999Serves United KingdomServices provided
See all 68 projectsTop Customer Service is a Customer Support Outsourcing and Call Center Solutions provider that delivers high-quality outsourced customer support and call center services. Across multiple sectors, 100% of reviews highlight their professionalism and efficiency, with over 90% noting significant improvements in response times and customer satisfaction. Their blend of human agents and AI systems ensures precise communication and brand representation for various client needs.
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UndisclosedUndisclosed1,000 - 9,999Marlow, England
Services provided
Whistl , a Fulfillment company, was founded in 1950. The team focuses on Fulfillment and Call Center Services and is based in Marlow, England.
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$5,000+$25 - $49 / hr10 - 49London , England
Services provided
Founded in 2018, Call Vidia is a Customer Service Outsourcing company. The company offers Customer Service Outsourcing and Back Office Outsourcing, and is small.
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$1,000+< $25 / hr50 - 249Stockton-on-Tees , England
Services provided
Lemon Contact Centre, a telephone answering service, is located in Stockton-on-Tees , England. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9Cheltenham, England
Services provided
Reliance International Limited, a Back Office Outsourcing and Customer Service Outsourcing company, was launched in 2019. The company offers Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9Lytchett Matravers, England
Services provided
Launched in 2022, Receptionality is a call center service and Customer Service Outsourcing company. The small team focuses on Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9Andover, England
Services provided
Angel Call Handling is a small telephone answering service. Launched in 2017, the team offers Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Dudley, England
Services provided
Opal Outsourcing is a Customer Service Outsourcing company. They provide Customer Service Outsourcing and Back Office Outsourcing and are based in Dudley, England.
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UndisclosedUndisclosed50 - 249Lowestoft , England
Services provided
Established in 2016, Pocket Receptionist is a midsize Lowestoft , England-based call center. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Roslin, Scotland
Services provided
Connect Communications Services Ltd is a call center. They are headquartered in Roslin, Scotland and have small team. Their services include Call Center Services and Customer Service Outsourcing.
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$10,000+$150 - $199 / hr50 - 249Blackburn, England
Services provided
Granby is a Digital Strategy company. Based in Blackburn, England, the agency was established in 1999. Their services include Digital Strategy and IT managed services.
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$1,000+< $25 / hr10 - 49Balsall Common, England
Services provided
Live IT Support is a Balsall Common, England-based IT managed services company. They offer IT managed services and Customer Service Outsourcing and were established in 2016.
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$1,000+< $25 / hr50 - 249Wokingham , England
Services provided
The Answer Centre is an answering service. The Wokingham , England-based team specializes in Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Romford, England
Services provided
See all 1 projectsBusinAssist is a top provider of global business support solutions. We focus in delivering support services to start-ups, small to medium-sized businesses, as well as major multinational
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$1,000+< $25 / hr10 - 49Burnley, England
Services provided
Ordorite Software Solutions is an Interior Design company. They were established in 2006 and focus on Interior Design and Customer Service Outsourcing.
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$50,000+$100 - $149 / hr50 - 249Leeds, England
Services provided
Isorobot is a Business Consulting company. They are based in Leeds, England and have midsize team. They focus on Business Consulting and Corporate Training & Coaching.
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$1,000+Undisclosed10 - 49Dorking, England
Services provided
Novus Business Connections Limited, a small Direct Marketing company, is based in Dorking, England. Their services include Direct Marketing and Customer Service Outsourcing.
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Undisclosed< $25 / hr2 - 9Rhoose, Wales
Services provided
CBBS Ltd is a small Rhoose, Wales-based Finance & Accounting Outsourcing (FAO) company. The team offers Finance & Accounting Outsourcing (FAO) and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Brighton and Hove, England
Services provided
Founded in 2019, Publisher Friend is a Marketing Strategy company. The team offers Marketing Strategy and Business Consulting.
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$5,000+< $25 / hr2 - 9London, England
Services provided
See all 1 projectsDesire Group International specializes in services such as Customer Support Outsourcing and sales process improvement. Overall feedback from clients highlights their tech-driven approach, seamless reporting, and efficient project management, leading to significant business growth and increased revenue. Clients appreciate their systematic work process but suggest room for improvement in pricing.
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$1,000+< $25 / hr50 - 249Chigwell, England
Services provided
Founded in 2011, Destiny Business Solutions Ltd is a midsize Back Office Outsourcing company. Their team provides Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Birmingham, England
Services provided
Connect Solutions Hub is a call center. Their small team is located in Birmingham, England and offers Call Center Services and Back Office Outsourcing. The firm was established in 2024.
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$1,000+< $25 / hr10 - 49London, England
Services provided
See all 1 projectsMedlysis – Simplifying Medical Record Retrieval & ROI Services Location: London, UK | Serving clients across the United States Description:Medlysis is a specialized third-party service
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UndisclosedUndisclosed50 - 249London, England
Services provided
Established in 2020, Globe Call Center is an answering service company. The team offers Call Center Services and Customer Service Outsourcing and is in London, England and Islamabad, Pakistan.
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UndisclosedUndisclosed50 - 249Stevenage, England
Services provided
PCG Media Group is a print design company. Their team is in Dublin, Ireland and Stevenage, England. The firm specializes in Print Design and Direct Marketing.
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$1,000+< $25 / hr50 - 249Hants, England
Services provided
ProcessFlows, a Back Office Outsourcing company, focus on Back Office Outsourcing and Custom Software Development. They were launched in 1987.
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$1,000+< $25 / hr50 - 249Sutton, England
Services provided
Tellida is a midsize Colombo, Sri Lanka-based Finance & Accounting Outsourcing (FAO) company. The team focuses on Finance & Accounting Outsourcing (FAO) and Back Office Outsourcing.
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$1,000+< $25 / hr2 - 9Manchester,london, England
Services provided
ZAGZTECH is a Mirpur, Pakistan-based answering service company. The team provides Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Hartford, England
Services provided
Pink Spaghetti PA Services, a Back Office Outsourcing company, was established in 2009. They provides Back Office Outsourcing and Direct Marketing.
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Undisclosed< $25 / hr10 - 49Radlett, England
Services provided
Marketing Strategy company The Covalence was established in 2018. Headquartered in Rawalpindi, Pakistan and Radlett, England, the team provides Marketing Strategy and Web Development.
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$1,000+< $25 / hr10 - 49Bedford, England
Services provided
CION BPO is a Recruitment Process Outsourcing company. The Cape Town, South Africa-based team offers Recruitment Process Outsourcing and Sales Outsourcing.
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UndisclosedUndisclosed50 - 249London, England
Services provided
Call center company Smart Call Solutions Pvt Ltd was founded in 2022. The team offers Call Center Services and Digital Strategy.
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Undisclosed< $25 / hr10 - 49London, England
Services provided
See all 2 projectsLentrax Translation Services provides professional translation and transcription services, including document translation and localization for various languages. Their clients consistently highlight the company's accuracy, promptness, and excellent communication. Reviews commend Lentrax for their high-quality work and exceptional customer service, marking them as a reliable and efficient choice for translation needs.
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$1,000+Undisclosed50 - 249London, England
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See all 1 projectsProperty Management Partner for Estate Agents At the forefront of Property Technology, we are revolutionising the industry by integrating cutting-edge automation and expert property management
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$1,000+< $25 / hr250 - 999Borough Green, England
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Customer Service Outsourcing company Clearanswer specializes in Customer Service Outsourcing and Call Center Services. They are based in Borough Green, England.
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$1,000+< $25 / hr10,000+Milton Keynes, England
Services provided
Konecta, a Back Office Outsourcing company, offers Back Office Outsourcing and Call Center Services. The agency is headquartered in Milton Keynes, England.
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$1,000+< $25 / hr50 - 249Sutton Coldfield, England
Services provided
MPL Contact is a Customer Service Outsourcing company founded in 1994. The team specializes in Customer Service Outsourcing and Call Center Services and is based in Sutton Coldfield, England.
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$1,000+$25 - $49 / hr250 - 999Sheffield, England
Services provided
Voice Marketing Ltd, a call center, was launched in 2006. They focuses on Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Middlesbrough, England
Services provided
Customer Service Outsourcing company EvaluAgent was launched in 2012. The small team provides Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Cuffley, England
Services provided
BoS Outsourcing, an Advertising company, offer Advertising and Marketing Strategy. They were launched in 2017.
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UndisclosedUndisclosed250 - 999Manchester, England
Services provided
ServicesNow Group is a Back Office Outsourcing company established in 2002. The agency offers Back Office Outsourcing and Customer Service Outsourcing, and is midsize.
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UndisclosedUndisclosed50 - 249Sheffield, England
Services provided
Custom Embroidered Patch is a midsize Sheffield, England-based Advertising company. Their services include Advertising and Print Design.
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$25,000+$25 - $49 / hr50 - 249London, England
Services provided
Buzz CX Global is a Sales Outsourcing company founded in 2023. The team focuses on Sales Outsourcing and Customer Service Outsourcing and is headquartered in London, England.
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$1,000+< $25 / hr50 - 249London, England
Services provided
Crownline Global is a Back Office Outsourcing company based in London, England. Established in 2026, the team focuses on Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr250 - 999Southend-on-sea, England
Services provided
Launched in 2010, Ventrica is an answering service company. The team offers Call Center Services and Customer Service Outsourcing.
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$50,000+$200 - $300 / hr10 - 49London, England
Services provided
Customer Service Outsourcing company Web3 Community Management is in San Francisco, California and London, England. They provide Customer Service Outsourcing and Sales Outsourcing.
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$1,000+< $25 / hr50 - 249Monks Risborough, England
Services provided
CATI call center is an answering service company. Launched in 2011, the team offers Call Center Services and Event Marketing. The company is in Kyiv, Ukraine and Monks Risborough, England.
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$1,000+< $25 / hr2 - 9London, England
Services provided
Treba is a Back Office Outsourcing company. The agency is located in London, England. Their team offers Back Office Outsourcing and Employer of Record (EOR) Services.
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$1,000+< $25 / hr10 - 49Bristol, England
Services provided
Virtually There is a call center service. The team is headquartered in Bristol, England, and their services include Call Center Services and Customer Service Outsourcing.
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List of the Top 15 United Kingdom Customer Support Companies
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$1,000+< $25 / hr250 - 999London, England
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+Undisclosed250 - 999London, England
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
UndisclosedUndisclosed1,000 - 9,999Edinburgh, Scotland
Ability to deliver
31.2/40.014.6/20 Reviews8.3/10 Clients & Experience8.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr1,000 - 9,999London, England
Ability to deliver
30.3/40.015.6/20 Reviews7.6/10 Clients & Experience7.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr10 - 49Thatcham , England
Ability to deliver
32.5/40.015.6/20 Reviews8.5/10 Clients & Experience8.4/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
UndisclosedUndisclosed50 - 249London, England
Ability to deliver
32/40.015.8/20 Reviews8.2/10 Clients & Experience8/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
UndisclosedUndisclosed1,000 - 9,999Birkenhead , England
Ability to deliver
24.7/40.016.2/20 Reviews2.7/10 Clients & Experience5.8/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+Undisclosed50 - 249London, England
Ability to deliver
27.2/40.016.2/20 Reviews5.7/10 Clients & Experience5.3/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$250,000+$25 - $49 / hr250 - 999Leeds, England
Ability to deliver
23/40.015.2/20 Reviews0/10 Clients & Experience7.8/10 Market PresenceService focus
61% Customer Service Outsourcing39% Other -
UndisclosedUndisclosed10 - 49Burscough, England
Ability to deliver
22.3/40.015.6/20 Reviews0.4/10 Clients & Experience6.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999Manchester, England
Ability to deliver
23.3/40.016.2/20 Reviews2.2/10 Clients & Experience4.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr1,000 - 9,999London, England
Ability to deliver
18.4/40.012.4/20 Reviews0/10 Clients & Experience6/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+$25 - $49 / hr10 - 49Banbury, England
Ability to deliver
22.7/40.015.8/20 Reviews1.8/10 Clients & Experience5.2/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
Undisclosed$25 - $49 / hr10 - 49Harlow, England
Ability to deliver
20.1/40.014.6/20 Reviews1.4/10 Clients & Experience4/10 Market PresenceService focus
35% Customer Service Outsourcing65% Other -
$1,000+$50 - $99 / hr10 - 49Bishop's Stortford, England
Ability to deliver
21.9/40.016.8/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr250 - 999London, England
Ability to deliver
16.3/40.01.6/20 Reviews7.6/10 Clients & Experience7.1/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+$25 - $49 / hr10 - 49London, England
Ability to deliver
10.1/40.00/20 Reviews4.6/10 Clients & Experience5.5/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
UndisclosedUndisclosed10,000+London, England
Ability to deliver
7.2/40.00/20 Reviews0/10 Clients & Experience7.2/10 Market PresenceService focus
33% Customer Service Outsourcing67% Other -
$1,000+< $25 / hr10 - 49Corby, England
Ability to deliver
6.1/40.00/20 Reviews2.1/10 Clients & Experience4/10 Market PresenceService focus
95% Customer Service Outsourcing5% Other -
$100,000+< $25 / hr1,000 - 9,999London , England
Ability to deliver
6/40.00/20 Reviews0/10 Clients & Experience6/10 Market PresenceService focus
35% Customer Service Outsourcing65% Other -
UndisclosedUndisclosed10 - 49Shanklin, England
Ability to deliver
5.9/40.00/20 Reviews1/10 Clients & Experience4.9/10 Market PresenceService focus
70% Customer Service Outsourcing30% Other -
$10,000+$50 - $99 / hr50 - 249Brighton, England
Ability to deliver
9.9/40.00/20 Reviews3.7/10 Clients & Experience6.2/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
UndisclosedUndisclosed250 - 999Normanton, England
Ability to deliver
5.8/40.00/20 Reviews0/10 Clients & Experience5.8/10 Market PresenceService focus
100% Customer Service Outsourcing -
$10,000+< $25 / hr1,000 - 9,999Glasgow , Scotland
Ability to deliver
5.7/40.00/20 Reviews0/10 Clients & Experience5.7/10 Market PresenceService focus
35% Customer Service Outsourcing65% Other -
$10,000+< $25 / hr10,000+Sheffield, England
Ability to deliver
5.7/40.00/20 Reviews0/10 Clients & Experience5.7/10 Market PresenceService focus
35% Customer Service Outsourcing65% Other -
$1,000+< $25 / hr50 - 249Nottingham , England
Ability to deliver
7.6/40.00/20 Reviews2/10 Clients & Experience5.6/10 Market PresenceService focus
35% Customer Service Outsourcing65% Other -
$1,000+$25 - $49 / hr50 - 249Birmingham, England
Ability to deliver
5.6/40.00/20 Reviews0/10 Clients & Experience5.5/10 Market PresenceService focus
100% Customer Service Outsourcing -
$1,000+< $25 / hr250 - 999Bury, England
Ability to deliver
5.5/40.00/20 Reviews0/10 Clients & Experience5.5/10 Market PresenceService focus
80% Customer Service Outsourcing20% Other -
$5,000+$100 - $149 / hr10 - 49Bradford, England
Ability to deliver
11/40.00/20 Reviews7/10 Clients & Experience4/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
UndisclosedUndisclosed50 - 249Romsey , England
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other
U.K. Customer Support FAQs
U.K.-based teams combine native-English fluency with proximity to European markets and overlapping hours with North America, making them ideal for global coverage. Providers are accustomed to operating under the U.K. GDPR, PCI DSS, and industry-specific rules.
The country also offers deep talent clusters — London for fintech and SaaS, Manchester and Leeds for retail and logistics, Scotland for gaming and AI-driven support, and Belfast for scalable, high-quality contact centre operations. This mix of compliance, cultural alignment, and trained agents helps brands improve CSAT, FCR, and retention without sacrificing speed or empathy.
Pricing varies thanks to a multitude of factors, including channel mix, staffing model, and hours. On Clutch, most customer support teams in the U.K. charge:
- Per-hour, shared agents: £18 – £30 per hour (approximately $23 – $39)
- Per-hour, dedicated agents: £25 – £35 per hour (approximately $32 – $45)
- Per-resolved-ticket (email/chat): £1.50 – £4.00 (approximately $2 – $5)
- Monthly per dedicated agent (full-time): £2,200 – £4,000 (approximately $2,800 – $5,100)
- One-time setup/training: £1,000 – £5,000 (approximately $1,300 – $6,400)
Expect premiums for 24/7 coverage, multilingual support, or high-complexity workflows. Most U.K. providers offer pilots, volume discounts, and SLAs that scale by channel and seasonality.
- Fintech and banking
- E-commerce and retail
- SaaS and B2B tech
- Gaming and entertainment
- Travel, hospitality, and transport
- Telecom and utilities
- Health care and medtech suppliers
- Education and EdTech
Thanks to the region’s scale and diversity, it’s easy to find specialists supporting different markets and niches. Many teams pair sector expertise with compliant tooling.
Start by defining your project’s desired outcomes and requirements. Then, go to Clutch’s vetted directories and carefully evaluate your options on:
- Operating model — shared vs. dedicated vs. hybrid teams; peak-season elasticity.
- Channel coverage — voice, email, chat, social, WhatsApp; proactive outreach and retention.
- SLAs and metrics — ASA, AHT, FCR, CSAT, QA calibration cadence, and reporting depth.
- Tech stack and integrations — Salesforce, Zendesk, Freshdesk, HubSpot, Intercom, Shopify, BigCommerce, and telephony/QA tools.
- Compliance and security — UK GDPR, ISO 27001, PCI DSS, secure call recording, data residency.
- Talent and training — industry onboarding, knowledge base maintenance, QA scorecards, coaching.
On Clutch, review case studies, verified references, and sample reports. Shortlist firms with proven wins in your industry and a clear plan to improve CSAT and FCR within your budget.
- Vague SLAs or refusal to commit to measurable targets (ASA, FCR, CSAT)
- Limited transparency on QA methods, call monitoring, or coaching frequency
- Long lock-ins without a pilot or clear termination clauses
- No documented data protection impact assessment, DPIA, or DPA addendum
- Poor reporting (lagging metrics only; no root-cause insights or VoC analysis)
- High agent churn with minimal cross-training or knowledge management
- One-size-fits-all scripts; unwillingness to customize tone, workflows, or escalation paths
- Hidden fees for after-hours, holidays, or standard integrations
There are plenty of trusted and professional customer support firms in the United Kingdom, so there’s no need to worry about running out of options. If you stumble upon these red flags, don’t hesitate to continue your search.