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Top Customer Support Services in the United Kingdom

Ratings Updated: April 2, 2026

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15 Leaders 15 Contenders

153 Companies

Region: United Kingdom

Services: Customer Service Outsourcing

List of the Top United Kingdom Customer Support Companies

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Featured

What are Featured Providers?

Hugo Inc.

5.0 28 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves United Kingdom

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.

See all 28 projects

11 of 12 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

CX Outsourcing for Financial Services Firm
5.0 — Hugo Inc. provides CX outsourcing services for a financial services firm. They support the client's expansion to key markets, streamline their partner onboarding process, and execute a customer Read more
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

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Helpware CX

4.8 46 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves United Kingdom

Services provided

60% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services

Helpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.

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Reviews mention Open to feedback
The overall sentiment regarding Helpware's openness to feedback is positive. Clients appreciate their willingness to listen and adapt, as evidenced by one client's note on their readiness to address ideas and provide quick responses. Although there were instances of misunderstanding task requests, the client emphasized that Helpware is always receptive to feedback, demonstrating a commitment to improving communication and project outcomes.

Design & SMM for Graphic Design Firm & Online Shop

4.5 Jan 13, 2021

The regularity of our communication motivates me to provide them with tasks and feedback to keep internal projects moving. At times there's a misunderstanding of my task request. I have to explain more completely using visuals in the Slack channel to get the project done. However, that's the nature of online interactions and would be an issue with any team during these times of working from home. They are always open to my feedback and quick to respond.
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3 of 3 Customer Service Outsourcing reviews are 5 stars

$200,000 – $999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Parking Software Company
5.0 — Helpware provides ongoing customer service outsourcing services for a parking software company. The team handles equipment and software; they’re in charge of remotely troubleshooting issues for Read more
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Industry Experience

Helpware has demonstrated strong capabilities across various industries including Information Technology, Healthcare, Software, eCommerce, Consumer Products, and Financial Services. Clients commend their expertise in providing scalable customer support, technical troubleshooting, and marketing services. The overall sentiment reflects high satisfaction with their responsive communication, adaptability, and the quality of work. Industries like Healthcare and IT Services highlight significant improvements in operational efficiency and customer satisfaction, marking Helpware as a suitable partner for organizations seeking reliable and high-quality outsourcing solutions.
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Information technology Arts, entertainment & music Healthcare Software eCommerce Consumer Products Education IT Services Food & Beverages Nonprofit Media Advertising & marketing Business services Financial services Retail Other Industry Automotive

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Average Project Cost Breakdown

$50,000 to $199,999 (12) $10,000 to $49,000 (10) Less than $10,000 (4) $200,000 to $999,999 (3) $1,000,000 to $9,999,999 (3) $10,000,000 + (1)

What Clients Have Said
Helpware is consistently praised for delivering strong value for money, with clients noting that their pricing aligns well with the quality of service provided. For instance, a customer support manager highlighted that Helpware's pricing fit their budget while offering great value, leading to improved customer satisfaction scores. Another client mentioned their investment of $18,000 monthly for six employees, emphasizing the cost-effectiveness and successful outcomes achieved. Overall, clients feel that Helpware offers exceptional service relative to the costs incurred.
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Mindy Support

4.8 37 reviews
Premier Verified

Undisclosed

Undisclosed

1,000 - 9,999

Serves United Kingdom

Services provided

35% Customer Service Outsourcing

35% Data Annotation Services

30% Generative AI

Mindy Support is a Customer Service BPO specializing in multilingual customer support, call center outsourcing, and remote customer care services. Reviews indicate a 100% satisfaction rate, with clients praising their efficient project management and proactive communication. Notable strengths include scalability and timely delivery, though there is a suggestion to expand language offerings and enhance training for telephone support staff.

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Reviews mention Accommodating
Clients consistently praise Mindy Support for their accommodating nature, highlighting their impressive flexibility and responsiveness. One client noted their ability to seamlessly adapt to specific processes and needs, while another emphasized the company's commitment to customization for specialized requirements. Regular meetings and effective communication strategies further reflect their dedication to aligning with client expectations. Overall, the sentiment surrounding Mindy Support's accommodating approach is overwhelmingly positive, with clients recommending their services for reliable and adaptable support.

Call Center Services for Software Company

5.0 Jun 21, 2024

They are efficient, responsive, and showcase impressive flexibility, seamlessly adapting to our individual processes and needs. Together with Mindy, we launched several customer support streams in parallel, all successfully set up from scratch to launch. Their commitment to excellence and their ability to offer different solutions have significantly improved our customer communication and satisfaction.
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Data Annotation Services for Agriculture Technology Company

4.5 Oct 18, 2021

MindySupport was able to fulfill our special needs for customization in terms of our software. That is not something that universal available online.
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1 of 3 Customer Service Outsourcing reviews are 5 stars

2 new reviews for Customer Service Outsourcing in past 6 months

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Multilingual Customer Service & Back-Office for Beauty Brand
5.0 — Mindy Support provided multilingual call center and back-office services for a beauty brand. The team handled customer inquiries and supported data entry, order processing, account management, and Read more
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Average Project Cost Breakdown

Less than $10,000 (13) $10,000 to $49,000 (7) $50,000 to $199,999 (2)

What Clients Have Said
Clients consistently highlight Mindy Support's competitive pricing and excellent value for money. For instance, one client from Monat Global praised the company's 'good value for cost,' while another noted that Mindy Support's pricing fit their budget effectively. Overall, the sentiment is overwhelmingly positive, with multiple clients expressing satisfaction with the quality of service relative to costs, emphasizing that Mindy Support delivers quality results efficiently and affordably.
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United States (9) Germany (5) Austria (3) Switzerland (2) Canada (2) Finland (2) England (2) Israel (2) Netherlands (2) France (1) Sweden (1) Portugal (1) Liechtenstein (1) Greece (1)

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Motivation Marketing

Not yet reviewed

$10,000+

$150 - $199 / hr

2 - 9

East Kilbride, Scotland

Services provided

10% Customer Service Outsourcing

20% Advertising

20% E-Commerce Development +4 services

20% Search Engine Optimization

10% Back Office Outsourcing

10% Call Center Services

10% Sales Outsourcing

Motivation Marketing is an Advertising company. They were established in 1991 and specialize in Advertising and E-Commerce Development.
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Fresh Flow Direct Marketing

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Treforest Industrial Estate, Wales

Services provided

10% Customer Service Outsourcing

20% Branding

20% Email Marketing +3 services

20% Market Research

20% Translation

10% Call Center Services

Fresh Flow Direct Marketing, a branding firm, is located in Treforest Industrial Estate, Wales. The team offers Branding and Email Marketing.
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Featured

What are Featured Providers?

Top Customer Service

5.0 67 reviews
Premier Verified

$1,000+

Undisclosed

250 - 999

Serves United Kingdom

Services provided

80% Customer Service Outsourcing

10% Back Office Outsourcing

10% Call Center Services

Top Customer Service is a prominent provider of Customer Support Outsourcing and Call Center Solutions, offering services such as inbound call handling and customer inquiry management. With a 100% satisfaction rate, clients commend their professionalism and efficiency, noting significant improvements in response times and client satisfaction. Approximately 75% of reviewers praise their seamless integration and alignment with company values.

See all 67 projects

26 of 26 reviews are 5 stars

16 new reviews for Customer Service Outsourcing services

$50,000 – $199,999 avg. project cost

Reviewed 26 times in the past 6 months
In the past six months, client feedback for Top Customer Service has been overwhelmingly positive, highlighting their professionalism and responsiveness. Clients noted improved communication, faster response times, and reduced missed inquiries, particularly in industries like construction and childcare. Specific praise included the effective handling of customer inquiries and the seamless integration of their services into existing workflows. Clients appreciated the team's ability to represent their brands well, with no significant areas for improvement identified.
Read 26 Recent Reviews

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25 of 25 Customer Service Outsourcing reviews are 5 stars

16 new reviews for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service & Back-Office Support for Protection Agency
5.0 — Top Customer Service provides ongoing customer support and proctoring services for an environmental protection agency. The team assists with the Section 608 support for the client's students. Read more
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Industry Experience

Top Customer Service has received positive feedback across various industries, including Electric, Home Services, Contracting, Education, Automotive, and Healthcare, highlighting their effective customer support and communication management. Clients from these sectors commend their professionalism, quick response times, and alignment with brand values. Notably, they excel in managing inquiries and appointment scheduling, enhancing customer satisfaction and operational efficiency. This provider is particularly well-suited for businesses seeking to improve customer relations and streamline communication in service-oriented industries.
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Agriculture Non-profit Construction Home Services Electric Financial services Advertising & marketing IT Services Other Industry Other industries Business services Real estate Government Education Medical Automotive Legal Contracting

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United States (17) Canada (13) France (1)

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Docstack

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

City of London, England

Services provided

10% Customer Service Outsourcing

10% AI Consulting

10% AI Development +7 services

10% CRM Consulting and SI

10% Cloud Consulting & SI

10% Custom Software Development

10% ECM Consulting and SI

10% ERP Consulting and SI

10% IT Managed Services

10% Web Design

Docstack is a small artificial intelligence firm based in City of London, England. The team specializes in Artificial Intelligence and cloud consulting & SI.
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Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 Top Customer Service

2 AnswerForce

3 Riseup Labs

4 Quantanite

5 Verbatim Virtual Receptionists

6 Abacus Cambridge Partners

7 The Contact Company

8 Commversion | Managed Live Chat

9 Arise

10 Face for Business

11 PREMIUMHELP

12 NICE inContact

13 Oneresource Virtual Assistants Ltd

14 Medical PA

15 CALLCARE

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.

By using verified reviews, focused service details, and real project data, the Leaders Matrix highlights companies that consistently deliver and stand out from the rest. Each company’s position is based on how well they focus on a service area and how consistently they deliver results, helping you make informed, confident decisions. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top 15 United Kingdom Customer Support Companies

Top Customer Service

$1,000+

Undisclosed

250 - 999

London, England

Ability to deliver

34.8/40.0

20/20 Reviews

8.6/10 Clients & Experience

6.2/10 Market Presence

Service focus

80% Customer Service Outsourcing

20% Other

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AnswerForce

Undisclosed

Undisclosed

1,000 - 9,999

Edinburgh, Scotland

Ability to deliver

31.2/40.0

14.6/20 Reviews

8.3/10 Clients & Experience

8.4/10 Market Presence

Service focus

30% Customer Service Outsourcing

70% Other

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Riseup Labs

$5,000+

< $25 / hr

250 - 999

London, England

Ability to deliver

35/40.0

17/20 Reviews

10/10 Clients & Experience

8.1/10 Market Presence

Service focus

10% Customer Service Outsourcing

90% Other

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Quantanite

$1,000+

< $25 / hr

1,000 - 9,999

London, England

Ability to deliver

30.3/40.0

15.6/20 Reviews

7.6/10 Clients & Experience

7.1/10 Market Presence

Service focus

30% Customer Service Outsourcing

70% Other

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Verbatim Virtual Receptionists

$1,000+

< $25 / hr

10 - 49

Thatcham , England

Ability to deliver

32.5/40.0

15.6/20 Reviews

8.5/10 Clients & Experience

8.4/10 Market Presence

Service focus

10% Customer Service Outsourcing

90% Other

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Abacus Cambridge Partners

Undisclosed

Undisclosed

50 - 249

London, England

Ability to deliver

32/40.0

15.8/20 Reviews

8.2/10 Clients & Experience

8/10 Market Presence

Service focus

10% Customer Service Outsourcing

90% Other

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The Contact Company

Undisclosed

Undisclosed

1,000 - 9,999

Birkenhead , England

Ability to deliver

24.7/40.0

16.2/20 Reviews

2.7/10 Clients & Experience

5.8/10 Market Presence

Service focus

60% Customer Service Outsourcing

40% Other

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Commversion | Managed Live Chat

$1,000+

Undisclosed

50 - 249

London, England

Ability to deliver

27.2/40.0

16.2/20 Reviews

5.7/10 Clients & Experience

5.3/10 Market Presence

Service focus

20% Customer Service Outsourcing

80% Other

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Arise

$250,000+

$25 - $49 / hr

250 - 999

Leeds, England

Ability to deliver

23/40.0

15.2/20 Reviews

0/10 Clients & Experience

7.8/10 Market Presence

Service focus

61% Customer Service Outsourcing

39% Other

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Face for Business

Undisclosed

Undisclosed

10 - 49

Burscough, England

Ability to deliver

22.3/40.0

15.6/20 Reviews

0.4/10 Clients & Experience

6.3/10 Market Presence

Service focus

50% Customer Service Outsourcing

50% Other

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PREMIUMHELP

$1,000+

< $25 / hr

250 - 999

Manchester, England

Ability to deliver

23.3/40.0

16.2/20 Reviews

2.2/10 Clients & Experience

4.9/10 Market Presence

Service focus

10% Customer Service Outsourcing

90% Other

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NICE inContact

$1,000+

< $25 / hr

1,000 - 9,999

London, England

Ability to deliver

18.4/40.0

12.4/20 Reviews

0/10 Clients & Experience

6/10 Market Presence

Service focus

40% Customer Service Outsourcing

60% Other

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Oneresource Virtual Assistants Ltd

$1,000+

$25 - $49 / hr

10 - 49

Banbury, England

Ability to deliver

22.7/40.0

15.8/20 Reviews

1.8/10 Clients & Experience

5.2/10 Market Presence

Service focus

15% Customer Service Outsourcing

85% Other

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Medical PA

Undisclosed

$25 - $49 / hr

10 - 49

Harlow, England

Ability to deliver

20.1/40.0

14.6/20 Reviews

1.4/10 Clients & Experience

4/10 Market Presence

Service focus

35% Customer Service Outsourcing

65% Other

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CALLCARE

$1,000+

< $25 / hr

250 - 999

London, England

Ability to deliver

16.3/40.0

1.6/20 Reviews

7.6/10 Clients & Experience

7.1/10 Market Presence

Service focus

40% Customer Service Outsourcing

60% Other

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3C Online

$1,000+

$25 - $49 / hr

10 - 49

London, England

Ability to deliver

9.9/40.0

0/20 Reviews

4.6/10 Clients & Experience

5.3/10 Market Presence

Service focus

55% Customer Service Outsourcing

45% Other

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Webhelp

Undisclosed

Undisclosed

10,000+

London, England

Ability to deliver

7.2/40.0

0/20 Reviews

0/10 Clients & Experience

7.2/10 Market Presence

Service focus

33% Customer Service Outsourcing

67% Other

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Top Employee

$1,000+

< $25 / hr

10 - 49

Corby, England

Ability to deliver

6.1/40.0

0/20 Reviews

2.1/10 Clients & Experience

4/10 Market Presence

Service focus

95% Customer Service Outsourcing

5% Other

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Firstsource Solutions

$100,000+

< $25 / hr

1,000 - 9,999

London , England

Ability to deliver

6/40.0

0/20 Reviews

0/10 Clients & Experience

6/10 Market Presence

Service focus

35% Customer Service Outsourcing

65% Other

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e-PA

Undisclosed

Undisclosed

10 - 49

Shanklin, England

Ability to deliver

5.9/40.0

0/20 Reviews

1/10 Clients & Experience

4.9/10 Market Presence

Service focus

70% Customer Service Outsourcing

30% Other

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The Telemarketing Company

$10,000+

$50 - $99 / hr

50 - 249

Brighton, England

Ability to deliver

9.9/40.0

0/20 Reviews

3.7/10 Clients & Experience

6.2/10 Market Presence

Service focus

20% Customer Service Outsourcing

80% Other

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AFI Rentals - Powered Access Hire, Sales & Training

Undisclosed

Undisclosed

250 - 999

Normanton, England

Ability to deliver

5.8/40.0

0/20 Reviews

0/10 Clients & Experience

5.8/10 Market Presence

Service focus

100% Customer Service Outsourcing

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Bill Gosling Outsourcing

$10,000+

< $25 / hr

1,000 - 9,999

Glasgow , Scotland

Ability to deliver

5.7/40.0

0/20 Reviews

0/10 Clients & Experience

5.7/10 Market Presence

Service focus

35% Customer Service Outsourcing

65% Other

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Answer4u

$1,000+

< $25 / hr

50 - 249

Nottingham , England

Ability to deliver

7.6/40.0

0/20 Reviews

2/10 Clients & Experience

5.6/10 Market Presence

Service focus

35% Customer Service Outsourcing

65% Other

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The SaaSy People

$1,000+

$25 - $49 / hr

50 - 249

Birmingham, England

Ability to deliver

5.6/40.0

0/20 Reviews

0/10 Clients & Experience

5.5/10 Market Presence

Service focus

100% Customer Service Outsourcing

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FM Outsource

$1,000+

< $25 / hr

250 - 999

Bury, England

Ability to deliver

5.5/40.0

0/20 Reviews

0/10 Clients & Experience

5.5/10 Market Presence

Service focus

80% Customer Service Outsourcing

20% Other

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Impact Call Centre

Undisclosed

Undisclosed

50 - 249

Romsey , England

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

50% Customer Service Outsourcing

50% Other

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GFM ClearComms

$1,000+

< $25 / hr

50 - 249

Colchester, England

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

75% Customer Service Outsourcing

25% Other

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Online Giants

$1,000+

< $25 / hr

250 - 999

London, England

Ability to deliver

7.6/40.0

0/20 Reviews

3.6/10 Clients & Experience

4/10 Market Presence

Service focus

20% Customer Service Outsourcing

80% Other

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ATM Group

$10,000+

< $25 / hr

1,000 - 9,999

Leicester, England

Ability to deliver

4.9/40.0

0/20 Reviews

0/10 Clients & Experience

4.9/10 Market Presence

Service focus

45% Customer Service Outsourcing

55% Other

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