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Top Customer Support Services in London

Ratings Updated: March 16, 2026

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Featured

What are Featured Providers?
Hugo Inc.

5.0 28 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves London, England

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.

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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

This provider is fluent in 54 languages:

Mandarin

English

Spanish

Arabic

Bengali

Hindi

Russian

Portuguese

Japanese

German

Javanese

Korean

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This provider is available in 38 time zones:

Colombia Time (COT)

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Gulf Standard Time (GST)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

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1 of 1 London-based review is 5 stars

$50,000 – $199,999 avg. project cost for Customer Service Outsourcing services in London

Customer Service Outsourcing project highlight

CX Outsourcing for Financial Services Firm
5.0 — Hugo Inc. provides CX outsourcing services for a financial services firm. They support the client's expansion to key markets, streamline their partner onboarding process, and execute a customer Read more
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Helpware CX

4.8 46 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves London, England

Services provided

60% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services

Helpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.

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3 of 3 Customer Service Outsourcing reviews are 5 stars

$200,000 – $999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Parking Software Company
5.0 — Helpware provides ongoing customer service outsourcing services for a parking software company. The team handles equipment and software; they’re in charge of remotely troubleshooting issues for Read more
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Industry Experience

Helpware has demonstrated strong capabilities across various industries including Information Technology, Healthcare, Software, eCommerce, Consumer Products, and Financial Services. Clients commend their expertise in providing scalable customer support, technical troubleshooting, and marketing services. The overall sentiment reflects high satisfaction with their responsive communication, adaptability, and the quality of work. Industries like Healthcare and IT Services highlight significant improvements in operational efficiency and customer satisfaction, marking Helpware as a suitable partner for organizations seeking reliable and high-quality outsourcing solutions.
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Information technology Arts, entertainment & music Healthcare Software eCommerce Consumer Products Education IT Services Food & Beverages Nonprofit Media Advertising & marketing Business services Financial services Retail Other Industry Automotive

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More responsive than most other service providers

Helpware CX is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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United States (40) Canada (1) Georgia (1) New Zealand (1)

This provider is fluent in 16 languages:

Mandarin

English

Spanish

Arabic

Russian

Portuguese

Japanese

German

Korean

French

Vietnamese

Italian

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This provider is available in 32 time zones:

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

Japan Standard Time (JST)

Midway Islands Time (MIT)

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Mindy Support

4.8 37 reviews
Premier Verified

Undisclosed

Undisclosed

1,000 - 9,999

Serves London, England

Services provided

35% Customer Service Outsourcing

35% Data Annotation Services

30% Generative AI

Mindy Support is a Customer Service BPO specializing in multilingual customer support, call center outsourcing, and remote customer care services. Reviews indicate a 100% satisfaction rate, with clients praising their efficient project management and proactive communication. Notable strengths include scalability and timely delivery, though there is a suggestion to expand language offerings and enhance training for telephone support staff.

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Industry Experience

Mindy Support has demonstrated significant expertise across various industries, primarily in Beauty, Automotive, eCommerce, IT Services, Software, Engineering, and Healthcare. Clients commend their multilingual support and operational efficiency, particularly in customer service and data annotation tasks. In the Beauty sector, they've improved productivity and language offerings, while in IT Services and Software, they've enhanced model accuracy with high-quality annotations. Overall, feedback reflects strong project management, flexibility, and responsiveness, making Mindy Support a reliable partner for businesses seeking effective outsourcing solutions.
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Beauty Beauty & Cosmetics Automotive eCommerce Manufacturing IT Services Engineering Software Research Arts, entertainment & music Financial services Utilities Gaming Other Industry Construction Healthcare Information technology Advertising & marketing

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Average Project Cost Breakdown

Less than $10,000 (13) $10,000 to $49,000 (7) $50,000 to $199,999 (2)

What Clients Have Said
Clients consistently highlight Mindy Support's competitive pricing and excellent value for money. For instance, one client from Monat Global praised the company's 'good value for cost,' while another noted that Mindy Support's pricing fit their budget effectively. Overall, the sentiment is overwhelmingly positive, with multiple clients expressing satisfaction with the quality of service relative to costs, emphasizing that Mindy Support delivers quality results efficiently and affordably.
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United States (9) Germany (5) Austria (3) Switzerland (2) Canada (2) Finland (2) England (2) Israel (2) Netherlands (2) France (1) Sweden (1) Portugal (1) Liechtenstein (1) Greece (1)

This provider is fluent in 22 languages:

English

Spanish

Portuguese

German

French

Turkish

Italian

Polish

Ukrainian

Persian

Romanian

Dutch

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1 of 1 London-based review is 5 stars

Unknown avg. project cost for Customer Service Outsourcing services in London

Customer Service Outsourcing project highlight

Multilingual Customer Service & Back-Office for Beauty Brand
5.0 — Mindy Support provided multilingual call center and back-office services for a beauty brand. The team handled customer inquiries and supported data entry, order processing, account management, and Read more
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Riseup Labs

4.9 42 reviews

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Verified

$5,000+

< $25 / hr

250 - 999

London, England

Services provided

10% Customer Service Outsourcing

10% AI Agents

10% AI Development +7 services

10% Custom Software Development

10% Generative AI

10% IT Managed Services

10% IT Staff Augmentation

10% Mobile App Development

10% UX/UI Design

10% Web Development

Riseup Labs is a versatile software development company offering services in mobile app development, web design, and IoT solutions. Their reviews reveal high client satisfaction, with 100% of feedback highlighting their efficiency, adaptability, and strong project management. Many clients, around 80%, appreciate their responsiveness and ability to handle changes. Some improvement in cost and time estimation is suggested by a small percentage of clients.

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1 of 3 reviews are 5 stars

$50,000 – $199,999 avg. project cost

Reviewed 3 times in the past 6 months
Recent client feedback highlights Riseup Labs' adaptability and effective project management. A senior manager at ATEC Australia praised their timely delivery and responsiveness to feedback, noting a significant increase in IoT connections. The Director of Pizza Hotline emphasized their excellent service, with requests often met ahead of schedule. Additionally, a design lead at Hitsquad Interactive Gaming commended their quick turnaround and effective communication in redesigning a website. Overall, clients express high satisfaction, though some suggest improvements in cost and time estimation.
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Average Project Cost Breakdown

Less than $10,000 (15) $10,000 to $49,000 (6) $50,000 to $199,999 (3)

What Clients Have Said
Overall, client feedback regarding Riseup Labs highlights a favorable perception of their cost and value for money. Many clients noted that they received excellent service at competitive prices, with one stating, 'Good value for cost.' However, some reviews indicated areas for improvement in cost and time estimation. Despite this, clients generally expressed satisfaction with the quality of work relative to the investment, appreciating the balance of affordability and high-quality deliverables.
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Bangladesh (20) India (2) Australia (1) Canada (1) Mauritius (1) Mexico (1) United Arab Emirates (1)

This provider is fluent in 1 language:

English

This provider is available in 4 time zones:

Middle East Time (MET)

Greenwich Mean Time (GMT)

Pacific Standard Time (PST)

Universal Coordinated Time (UTC)

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$970 1 Dedicated Assistant $1,940 2 Dedicated Assistants $2,910 3 Dedicated Assistants

Full-Time Customer Support Representative
Provide your customers with instant support when they need it. Riseup Labs CSRs assist with onboarding, orders, complaints, refunds, and more. Ensure a seamless, responsive, and positive customer experience today with our simple packages.
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Quantanite

4.8 4 reviews

$1,000+

< $25 / hr

1,000 - 9,999

London, England

Services provided

30% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services +2 services

20% Sales Outsourcing

10% Transcription

Quantanite is a service provider specializing in data transcription, menu programming, and support staffing. The company consistently receives high praise for its efficiency, flexibility, and ability to integrate seamlessly with clients' teams. Reviews show a 100% positive satisfaction rate, highlighting their strong candidate pool and capacity to meet productivity expectations consistently. Quantanite's adaptability and commitment to exceeding client needs are recurrent themes across feedback.

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Industry Experience

Quantanite has demonstrated expertise across the Software and Food & Beverages industries. In Software, they excel in receipt transcription and operational support, receiving praise for their quality and efficiency. In the Food & Beverages sector, they effectively manage menu programming and support, showcasing flexibility and responsiveness. Overall, client sentiment is highly positive, highlighting Quantanite’s ability to integrate seamlessly with teams and deliver results that meet or exceed expectations.
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Software Food & Beverages

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Average Project Cost Breakdown

$50,000 to $199,999 (2) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Client feedback regarding Quantanite's cost and value for money is predominantly positive. One client noted their fixed monthly billing per full-time employee as cost-effective, while another highlighted their competitive pricing as a key factor in selecting them. Overall, clients expressed satisfaction with the quality of work relative to costs, with one stating that Quantanite consistently exceeded productivity expectations and provided high-quality services. The sentiment indicates a strong perception of value for the investment made.
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United States (2) Canada (1) England (1)

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Review Rating from Clients

4.5/5.0

Quality

4.5

Schedule

5.0

Cost

5.0

Willing to Refer

5.0

London-based clients praise Quantanite for their reliable, long-term support in financial and operational tasks, including accounting and data entry. Their dedicated analysts seamlessly integrate as extensions of client teams, delivering consistent, committed service since 2017.
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Featured

What are Featured Providers?
Top Customer Service

5.0 67 reviews
Premier Verified

$1,000+

Undisclosed

250 - 999

Serves London, England

Services provided

80% Customer Service Outsourcing

10% Back Office Outsourcing

10% Call Center Services

Top Customer Service is a prominent provider of Customer Support Outsourcing and Call Center Solutions, offering services such as inbound call handling and customer inquiry management. With a 100% satisfaction rate, clients commend their professionalism and efficiency, noting significant improvements in response times and client satisfaction. Approximately 75% of reviewers praise their seamless integration and alignment with company values.

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Reviews mention Great project management
Clients consistently praised Top Customer Service for their excellent project management. Feedback highlighted their clear communication, timely updates, and adherence to deadlines. For instance, one client noted, "The project management was excellent. They communicated clearly, provided updates, and handled customer requests promptly." Another remarked, "Project management was organized and reliable," underscoring their ability to adapt quickly to client needs. Overall, the sentiment reflects strong satisfaction with their project management capabilities.

Customer Support & VA Services for Consulting Company

5.0 Dec 10, 2025

Project management was excellent. Tasks were delivered on time, and often ahead of schedule. Their team maintained regular communication and gave updates whenever needed. They showed flexibility when priorities shifted and were quick to respond whenever we had urgent requests.
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Customer Support for Tree Care & Landscaping Company

5.0 Dec 22, 2025

Project management was excellent they delivered what was promised on schedule and were quick to adapt to our feedback.
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Customer Service Outsourcing for Towing Company

5.0 Dec 22, 2025

Their project management was organized and reliable. Deliverables were completed on time, and the team responded quickly and professionally to all of our needs. Communication was clear, and they were always ready to make adjustments based on our feedback.
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Customer Service Outsourcing for Daycare Center

5.0 Feb 16, 2026

The project management was excellent. Top Customer Service kept us updated regularly and delivered all services on schedule. They communicated well and adapted quickly to our needs.
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Customer Support for Truck Repair & Maintenance Company

5.0 Feb 16, 2026

The project management was strong. Top Customer Service delivered all aspects of the support services on schedule and kept communication clear from start to finish. They were responsive and easy to work with.
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26 of 26 reviews are 5 stars

16 new reviews for Customer Service Outsourcing services

$50,000 – $199,999 avg. project cost

Reviewed 26 times in the past 6 months
Recent client feedback highlights Top Customer Service's exceptional professionalism and effectiveness in managing customer inquiries. Clients consistently noted improved response times, with one stating, 'After implementing their services, we noticed fewer missed calls and faster responses.' Another client emphasized their agents' ability to represent their brand well. Overall sentiment is overwhelmingly positive, with no significant areas for improvement identified, reflecting strong satisfaction with the support provided.
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25 of 25 Customer Service Outsourcing reviews are 5 stars

16 new reviews for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service & Back-Office Support for Protection Agency
5.0 — Top Customer Service provides ongoing customer support and proctoring services for an environmental protection agency. The team assists with the Section 608 support for the client's students. Read more
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Average Project Cost Breakdown

$10,000 to $49,000 (18) $50,000 to $199,999 (11) $200,000 to $999,999 (5) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently praised Top Customer Service for their excellent value for money, noting that their pricing fit within budgets while delivering high-quality support. For instance, one client highlighted the 'good value for cost' when selecting the service, while another emphasized faster response times and improved customer satisfaction as key outcomes. Overall, the sentiment regarding cost-effectiveness is positive, with clients expressing satisfaction in how the services enhanced their operational efficiencies without compromising on quality.
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Abacus Cambridge Partners

4.9 4 reviews

Undisclosed

Undisclosed

50 - 249

London, England

Services provided

10% Customer Service Outsourcing

40% ERP Consulting and SI

15% BI & Big Data Consulting & SI +3 services

15% Custom Software Development

10% Call Center Services

10% Sales Outsourcing

Abacus Cambridge Partners is a versatile company specializing in API management, integration services, and business process outsourcing. The reviews indicate a high level of satisfaction with their technical proficiency, timely delivery, and flexibility, with nearly all feedback being positive. Clients consistently commend their quick adaptability and professional project management, making them a recommended partner for complex technical and integration projects.

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Reviews mention Reliable
Clients consistently express a strong sentiment of reliability towards Abacus Cambridge Partners, noting their mature team and effective project management. One client highlighted their role as a first-choice partner due to their quality of work and proactive engagement. Feedback emphasized their flexibility and responsiveness to client needs, reinforcing their reputation as a dependable collaborator. Overall, clients recommend Abacus for their commitment to delivering results and understanding client requirements.

Apigee API & CIM Management for Holding Company

5.0 Mar 31, 2021

They’re a mature team, working actively with Google. Based on the capabilities and expertise of the team, they’re our first choice of reliable Google partners. Their quality of work is on point.
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Industry Experience

Abacus Cambridge Partners has demonstrated strong expertise in the Telecommunications, Retail, and Financial Services industries. In Telecommunications, clients praised their API management capabilities, particularly with Apigee, highlighting rapid implementation and significant reduction in time-to-market. Retail clients valued their API maturity and governance skills, while feedback from Financial Services noted their effective BPO services and adaptability. Overall, sentiment across industries is highly positive, showcasing Abacus's ability to deliver quality solutions and enhance operational efficiency.
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Telecommunications Retail Financial services

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Average Project Cost Breakdown

$50,000 to $199,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients generally perceive Abacus Cambridge Partners as offering excellent value for money. One review highlighted timely delivery and flexibility in adapting to dynamic requirements, reflecting a strong return on investment. Another client noted that their project was completed without additional costs, emphasizing the company's professionalism. However, some clients suggested improvements in resource allocation, indicating that while the costs are justified, scaling their expertise could enhance overall service efficiency.
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United Arab Emirates (2) Kenya (1) United States (1)

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Commversion | Managed Live Chat

5.0 2 reviews

$1,000+

Undisclosed

50 - 249

London, England

Services provided

20% Customer Service Outsourcing

80% Conversion Optimization

Commversion | Managed Live Chat specializes in providing 24-hour live chat support services, effectively managing client queries and bookings for businesses. The company is highly recommended, with 100% of reviews praising its seamless integration into existing teams and its ability to enhance efficiency and customer engagement. Clients laud Commversion for its exceptional service quality, flexibility, and competence.

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Industry Experience

Commversion | Managed Live Chat has received positive feedback across various industries, including business services and arts, entertainment & music. Clients praised their expertise in handling client queries efficiently, enhancing customer engagement, and significantly freeing up internal resources. The business services sector highlighted their reliable, 24-hour support, while the arts industry noted their seamless integration and effective lead management. Overall, Commversion is well-regarded for its responsiveness and operational excellence, making it a strong fit for service-oriented sectors.
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Business services Arts, entertainment & music

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Average Project Cost Breakdown

Less than $10,000 (1) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently commend Commversion for their exceptional value and cost-effectiveness. One client noted that the live chat service significantly reduced staffing needs, allowing them to focus more on in-house clients, while another highlighted the impressive quality of responses and the seamless integration into their operations. The feedback suggests that Commversion not only meets but exceeds expectations, providing substantial savings and efficiency, making it a worthwhile investment for businesses.
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India (1) England (1)

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Review Rating from Clients

5.0/5.0

Quality

5.0

Schedule

5.0

Cost

5.0

Willing to Refer

5.0

London-based Blush and Blow praise Commversion UK's 24/7 live chat service for streamlining bookings and reducing staff workload. They highlight seamless integration, quick adaptation, and cost savings, with the team effectively handling client queries and appointments for their high-end aesthetic clinic.
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NICE inContact

3.8 4 reviews

$1,000+

< $25 / hr

1,000 - 9,999

London, England

Services provided

40% Customer Service Outsourcing

50% Call Center Services

10% Business Consulting

NICE inContact is a business process outsourcing company specializing in customer service solutions, including inbound call handling and interactive voice response services. The reviews generally highlight positive aspects, with approximately 75% mentioning strengths such as updated tools, effective communication, and cost savings. However, some feedback suggests room for improvement in employee engagement to reduce turnover.

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Reviews mention Easy to work with
Clients consistently express a positive sentiment regarding their ease of collaboration with NICE inContact. They highlight the company's proactive approach and effective communication, noting that NICE inContact simplifies their operations by handling customer support independently. One client remarked on the convenience and ease of use as key strengths, while another appreciated the minimal need for their involvement. Overall, the feedback indicates a strong alignment with client needs, fostering a productive working relationship.

Inbound Calling Services for Business Service

3.5 Nov 2, 2017

They are proactive and make our job easier on a daily basis. They only contact us when it’s necessary. They do their job and we give them the power to make certain decisions, which is best for everyone. Their communication, convenience, and ease of use are their key strengths.
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Industry Experience

NICE inContact has demonstrated expertise across various industries, including Business Services, Information Technology, Media, and Other Industries. Clients commend their competitive pricing, effective customer support, and high-quality service, resulting in improved efficiency and time savings. Overall sentiment is positive, highlighting strengths such as updated tools and proactive communication. Businesses seeking reliable inbound service solutions, especially in seasons with fluctuating demand, will find NICE inContact to be a suitable provider.
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Other Industry Business services Information technology Media

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Average Project Cost Breakdown

Less than $10,000 (2) $50,000 to $199,999 (1)

What Clients Have Said
Clients generally perceive NICE inContact as offering competitive pricing and good value for money. One review highlighted that the service provider saves approximately 5-10% on average monthly spending, while another noted an annual investment of $50,000 to $199,999, indicating a willingness to pay for quality. Although some clients reported spending more than before, they found the increased costs justified by the convenience and efficiency gained. Overall, the sentiment reflects satisfaction with the cost-to-value ratio.
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Cedar Hill, Texas (1) New York City, New York (1) San Jose, California (1) Ashburn, Virginia (1)

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Medical PA

4.5 1 review

Undisclosed

$25 - $49 / hr

10 - 49

Harlow, England

Services provided

35% Customer Service Outsourcing

35% Call Center Services

30% Back Office Outsourcing

Medical PA is a call center service provider specializing in managing phone calls and appointment scheduling for medical clinics. Reviews highlight their professionalism and efficiency, with 100% of feedback indicating positive time savings and patient satisfaction. However, 100% of reviews also note the need for improvement in handling call transfers without dropping calls.

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Industry Experience

Medical PA demonstrates notable expertise in the healthcare industry, providing efficient call center services that significantly reduce administrative burdens for medical professionals. Feedback highlights their professionalism and responsiveness, leading to improved patient interactions. While praised for their efficiency, minor concerns about call handling consistency were noted. Overall, the sentiment is positive, making Medical PA a strong candidate for healthcare providers seeking to enhance patient management.
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Healthcare

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients generally perceive Medical PA as offering good value for money, with one podiatrist noting an investment of approximately $7,500, which significantly saved him time previously spent on calls. The professionalism of their service received positive feedback, with patients appreciating the responsiveness. However, there were minor concerns regarding call handling consistency. Overall, the sentiment is favorable, indicating that clients find the cost justified by the efficiency and quality of service provided.
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CALLCARE

0.5 1 review

$1,000+

< $25 / hr

250 - 999

London, England

Services provided

40% Customer Service Outsourcing

40% Call Center Services

20% Back Office Outsourcing

CALLCARE is a UK-based company providing out-of-hours telephone answering services. While their onboarding process is reportedly effective, with initial setup conducted smoothly, reviews highlight significant shortcomings in communication and project management. Approximately 80% of feedback emphasizes poor post-implementation support, with reports of unreturned communications and unmet contractual commitments, leading to project abandonment.

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Industry Experience

CALLCARE has received feedback primarily from the software industry, where they were tasked with providing out-of-hours support. Reviewers noted their effective onboarding process and reasonable pricing. However, overall sentiment indicates dissatisfaction due to poor post-implementation support, slow communication, and inadequate staff training, leading to a lack of engagement and fulfillment of contractual obligations. Potential clients in the software sector may consider CALLCARE's strengths in initial setup but should be cautious regarding ongoing service reliability.
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Software

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have noted that CALLCARE offers a reasonable pricing structure, making it an attractive option for services. However, feedback indicates that the overall value is diminished by poor post-implementation support and communication issues. One client reported dissatisfaction with being billed despite abandoning the project due to unmet commitments. Overall, while the initial onboarding process was praised, the lack of responsiveness and ineffective staff training have led to concerns regarding the true value for money.
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3C Online

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

London, England

Services provided

55% Customer Service Outsourcing

30% Sales Outsourcing

10% Content Marketing +1 service

5% Content Writing Services

3C Online, a Customer Service Outsourcing company, was launched in 2015. The team specializes in Customer Service Outsourcing and Sales Outsourcing.
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Webhelp

Not yet reviewed

Undisclosed

Undisclosed

10,000+

London, England

Services provided

33% Customer Service Outsourcing

23% Call Center Services

15% Sales Outsourcing +17 services

5% Back Office Outsourcing

5% Business Consulting

5% Finance & Accounting Outsourcing (FAO)

1% AI Development

1% BI & Big Data Consulting & SI

1% CRM Consulting and SI

1% Custom Software Development

1% Digital Strategy

1% Graphic Design

1% HR Consulting

1% Mobile App Development

1% Transcription

1% Translation

1% UX/UI Design

1% Unified Communications Consulting & SI

1% Web Design

1% Web Development

Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
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Firstsource Solutions

Not yet reviewed

$100,000+

< $25 / hr

1,000 - 9,999

London , England

Services provided

35% Customer Service Outsourcing

45% Call Center Services

10% Business Consulting +1 service

10% Finance & Accounting Outsourcing (FAO)

Firstsource Solutions is a large London , England-based phone answering service. Their services include Call Center Services and Customer Service Outsourcing.
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Online Giants

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

London, England

Services provided

20% Customer Service Outsourcing

80% Call Center Services

Online Giants is a call center founded in 2013. The company offers Call Center Services and Customer Service Outsourcing.
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Harley Street Institute

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

London, England

Services provided

50% Customer Service Outsourcing

25% Business Consulting

25% Corporate Training & Coaching

Launched in 2010, Harley Street Institute is a small Customer Service Outsourcing company based in London, England. Their team focuses on Customer Service Outsourcing and Business Consulting.
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South london movers

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Richmond, England

Services provided

50% Customer Service Outsourcing

25% Trucking

25% Warehousing & Distribution

Customer Service Outsourcing company South london movers was launched in 1996. The firm offers Customer Service Outsourcing and Trucking, and is small.
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Future Formations Ltd

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

London, England

Services provided

50% Customer Service Outsourcing

50% Document Digitization & Management

Future Formations Ltd is a Document Digitization & Management and Customer Service Outsourcing company. Their team specializes in Document Digitization & Management.
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Tricon

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

London, England

Services provided

30% Customer Service Outsourcing

35% Back Office Outsourcing

35% Call Center Services

Tricon, a telephone answering service, is based in London, England. They focus on Call Center Services and Back Office Outsourcing.
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TV Mounting Pro

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

London, England

Services provided

50% Customer Service Outsourcing

50% Commercial Property Management

TV Mounting Pro is a small Commercial Property Management and Customer Service Outsourcing company. Launched in 2019, the team provides Commercial Property Management and Customer Service
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Integreon

Not yet reviewed

$5,000+

< $25 / hr

1,000 - 9,999

London , England

Services provided

10% Customer Service Outsourcing

45% Back Office Outsourcing

25% Transcription +2 services

10% Call Center Services

10% Sales Outsourcing

Integreon, a large Back Office Outsourcing company, is headquartered in New York, New York and Makati, Philippines. Their services include Back Office Outsourcing and Transcription.
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Call Vidia

Not yet reviewed

$5,000+

$25 - $49 / hr

10 - 49

London , England

Services provided

35% Customer Service Outsourcing

25% Back Office Outsourcing

20% Call Center Services +1 service

20% Sales Outsourcing

Founded in 2018, Call Vidia is a Customer Service Outsourcing company. The company offers Customer Service Outsourcing and Back Office Outsourcing, and is small.
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BusinAssist

5.0 1 review

Undisclosed

Undisclosed

2 - 9

Romford, England

Services provided

25% Customer Service Outsourcing

25% Back Office Outsourcing

25% Business Consulting +1 service

25% Call Center Services

BusinAssist is a top provider of global business support solutions. We focus in delivering support services to start-ups, small to medium-sized businesses, as well as major multinational
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Desire Group International

5.0 1 review

$5,000+

< $25 / hr

2 - 9

London, England

Services provided

15% Customer Service Outsourcing

40% Sales Outsourcing

10% Direct Marketing +5 services

10% Email Marketing

10% Search Engine Optimization

5% Business Consulting

5% Content Marketing

5% Social Media Marketing

Desire Group International specializes in services such as Customer Support Outsourcing and sales process improvement. Overall feedback from clients highlights their tech-driven approach, seamless reporting, and efficient project management, leading to significant business growth and increased revenue. Clients appreciate their systematic work process but suggest room for improvement in pricing.

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Destiny Business Solutions Ltd

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Chigwell, England

Services provided

20% Customer Service Outsourcing

80% Back Office Outsourcing

Founded in 2011, Destiny Business Solutions Ltd is a midsize Back Office Outsourcing company. Their team provides Back Office Outsourcing and Customer Service Outsourcing.
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Medlysis

5.0 1 review

$1,000+

< $25 / hr

10 - 49

London, England

Services provided

20% Customer Service Outsourcing

55% Call Center Services

25% Recruitment Process Outsourcing

Medlysis – Simplifying Medical Record Retrieval & ROI Services Location: London, UK | Serving clients across the United States Description:Medlysis is a specialized third-party service
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Globe Call Center

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

London, England

Services provided

20% Customer Service Outsourcing

80% Call Center Services

Established in 2020, Globe Call Center is an answering service company. The team offers Call Center Services and Customer Service Outsourcing and is in London, England and Islamabad, Pakistan.
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Tellida

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Sutton, England

Services provided

15% Customer Service Outsourcing

25% Finance & Accounting Outsourcing (FAO)

20% Accounting +2 services

20% Back Office Outsourcing

20% Real Estate Law

Tellida is a midsize Colombo, Sri Lanka-based Finance & Accounting Outsourcing (FAO) company. The team focuses on Finance & Accounting Outsourcing (FAO) and Back Office Outsourcing.
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The Covalence

Not yet reviewed

Undisclosed

< $25 / hr

10 - 49

Radlett, England

Services provided

25% Customer Service Outsourcing

25% Call Center Services

25% Marketing Strategy +1 service

25% Web Development

Marketing Strategy company The Covalence was established in 2018. Headquartered in Rawalpindi, Pakistan and Radlett, England, the team provides Marketing Strategy and Web Development.
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Smart Call Solutions Pvt Ltd

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

London, England

Services provided

20% Customer Service Outsourcing

40% Call Center Services

20% Digital Strategy +1 service

20% Search Engine Optimization

Call center company Smart Call Solutions Pvt Ltd was founded in 2022. The team offers Call Center Services and Digital Strategy.
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Lentrax Translation Services

5.0 2 reviews

Undisclosed

< $25 / hr

10 - 49

London, England

Services provided

10% Customer Service Outsourcing

40% Translation

20% Language Interpretation +2 services

20% Transcription

10% Call Center Services

Lentrax Translation Services provides professional translation and transcription services, including document translation and localization for various languages. Their clients consistently highlight the company's accuracy, promptness, and excellent communication. Reviews commend Lentrax for their high-quality work and exceptional customer service, marking them as a reliable and efficient choice for translation needs.

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Solace

5.0 1 review

$1,000+

Undisclosed

50 - 249

London, England

Services provided

20% Customer Service Outsourcing

35% Back Office Outsourcing

25% Commercial Property Management +1 service

20% Compliance Consulting

Property Management Partner for Estate Agents At the forefront of Property Technology, we are revolutionising the industry by integrating cutting-edge automation and expert property management
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BoS Outsourcing

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Cuffley, England

Services provided

20% Customer Service Outsourcing

20% Advertising

20% Finance & Accounting Outsourcing (FAO) +2 services

20% Marketing Strategy

20% Recruiting

BoS Outsourcing, an Advertising company, offer Advertising and Marketing Strategy. They were launched in 2017.
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Web3 Community Management

Not yet reviewed

$50,000+

$200 - $300 / hr

10 - 49

London, England

Services provided

20% Customer Service Outsourcing

20% Sales Outsourcing

15% Back Office Outsourcing +8 services

10% Call Center Services

5% Corporate Training & Coaching

5% Document Digitization & Management

5% IT Managed Services

5% IT Staff Augmentation

5% Marketing Strategy

5% Other IT Consulting and SI

5% Social Media Marketing

Customer Service Outsourcing company Web3 Community Management is in San Francisco, California and London, England. They provide Customer Service Outsourcing and Sales Outsourcing.
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oppdrip

Not yet reviewed

$1,000+

$100 - $149 / hr

2 - 9

London, England

Services provided

25% Customer Service Outsourcing

50% Sales Outsourcing

25% Direct Marketing

Oppdrip is a Sales Outsourcing company. Founded in 2023, the firm is in London, England. Their team specializes in Sales Outsourcing and Direct Marketing.
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Brandix Pro

Not yet reviewed

$1,000+

$25 - $49 / hr

50 - 249

London, England

Services provided

15% Customer Service Outsourcing

15% Back Office Outsourcing

15% Sales Outsourcing +17 services

5% Affiliate Marketing

5% Call Center Services

5% Search Engine Optimization

5% Web Development

3% Content Marketing

3% Custom Software Development

3% Digital Strategy

3% Ecommerce Marketing

3% Email Marketing

3% HR Outsourcing

3% Mobile & App Marketing

3% Mobile App Development

3% Pay Per Click

3% Social Media Marketing

3% Video Marketing

1% Content Writing Services

1% Other Digital Marketing

Brandix Pro is a London, England-based Back Office Outsourcing company. Established in 2022, the team focuses on Back Office Outsourcing and Customer Service Outsourcing.
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Demand Exchange

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

London, England

Services provided

50% Customer Service Outsourcing

50% Sales Outsourcing

Demand Exchange, a Customer Service Outsourcing and Sales Outsourcing company, was established in 2017. They provides Customer Service Outsourcing and Sales Outsourcing.
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Algorise LTD

Not yet reviewed

$5,000+

$50 - $99 / hr

2 - 9

London, England

Services provided

10% Customer Service Outsourcing

10% AI Consulting

10% AI Development +7 services

10% API Development

10% Custom Software Development

10% DevOps Managed Services

10% E-Commerce Development

10% Generative AI

10% IT Strategy Consulting

10% Web Development

Launched in 2023, Algorise LTD is an IT strategy consulting company. The firm offers IT strategy consulting and Custom Software Development.
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More responsive than most other service providers

Algorise LTD is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Quantum Electrical

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

London, England

Services provided

50% Customer Service Outsourcing

50% Commercial Development

Quantum Electrical is a Commercial Development and Customer Service Outsourcing company. They were launched in 2015, and their services include Commercial Development and Customer Service
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RSVP

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

London, England

Services provided

37% Customer Service Outsourcing

25% Back Office Outsourcing

16% Call Center Services +2 services

12% Sales Outsourcing

10% Social Media Marketing

RSVP is a Customer Service Outsourcing company. Their small team is located in London, England. Their services include Customer Service Outsourcing and Back Office Outsourcing.
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Demandbase

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

St Albans, England

Services provided

20% Customer Service Outsourcing

20% Branding

20% Marketing Strategy +3 services

20% Sales Outsourcing

10% Pay Per Click

10% Search Engine Optimization

Demandbase, a branding firm, is headquartered in San Francisco, California and St Albans, England. They focus on Branding and Marketing Strategy.
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Zeta Global

Not yet reviewed

Undisclosed

Undisclosed

1,000 - 9,999

City of London, England

Services provided

10% Customer Service Outsourcing

15% Pay Per Click

15% Social Media Marketing +6 services

10% AI Development

10% Advertising

10% CRM Consulting and SI

10% Email Marketing

10% Market Research

10% Marketing Strategy

Zeta Global, a social media marketing firm, is in New York, New York and City of London, England. Their services include Social Media Marketing and Pay Per Click.
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Aetherbloom

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

London, England

Services provided

20% Customer Service Outsourcing

20% Accounting

20% Back Office Outsourcing +2 services

20% Business Consulting

20% Web Design

Aetherbloom is a web design company. In London, England, the agency focuses on Web Design and Business Consulting.
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Avasam

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

London, England

Services provided

20% Customer Service Outsourcing

80% Fulfillment

Fulfillment company Avasam specializes in Fulfillment and Customer Service Outsourcing. They are in London, England.
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Perfect Reception

Not yet reviewed

$1,000+

$50 - $99 / hr

10 - 49

Gravesend, England

Services provided

100% Customer Service Outsourcing

Founded in 2018, Perfect Reception is a small Customer Service Outsourcing company. Their team focuses on Customer Service Outsourcing.
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PolyAI

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

London, England

Services provided

13% Customer Service Outsourcing

50% AI Development

25% AR/VR Development +1 service

12% Call Center Services

Founded in 2017, PolyAI is a small London, England-based AI company. Their services include Artificial Intelligence and AR/VR development.
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Whistl

Not yet reviewed

Undisclosed

Undisclosed

1,000 - 9,999

Marlow, England

Services provided

10% Customer Service Outsourcing

30% Fulfillment

15% Call Center Services +8 services

10% Back Office Outsourcing

10% Logistics & Supply Chain Consulting

5% Air Freight

5% Freight forwarding

5% Ocean Freight

5% Rail Freight

3% Direct Marketing

2% Product Marketing

Whistl , a Fulfillment company, was founded in 1950. The team focuses on Fulfillment and Call Center Services and is based in Marlow, England.
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Novus Business Connections Limited

Not yet reviewed

$1,000+

Undisclosed

10 - 49

Dorking, England

Services provided

20% Customer Service Outsourcing

35% Direct Marketing

20% Sales Outsourcing +2 services

15% Call Center Services

10% Market Research

Novus Business Connections Limited, a small Direct Marketing company, is based in Dorking, England. Their services include Direct Marketing and Customer Service Outsourcing.
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Clearanswer

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Borough Green, England

Services provided

46% Customer Service Outsourcing

41% Call Center Services

13% Back Office Outsourcing

Customer Service Outsourcing company Clearanswer specializes in Customer Service Outsourcing and Call Center Services. They are based in Borough Green, England.
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The Business Outsourcing Company

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

London, England

Services provided

25% Customer Service Outsourcing

40% Back Office Outsourcing

25% Call Center Services +1 service

10% Sales Outsourcing

Back Office Outsourcing company The Business Outsourcing Company is based in London, England and Ripon, England. They provide Back Office Outsourcing and Call Center Services.
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PCG Media Group

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Stevenage, England

Services provided

11% Customer Service Outsourcing

12% Print Design

11% AR/VR Development +6 services

11% Customs brokerage

11% Direct Marketing

11% Document Digitization & Management

11% Graphic Design

11% Mobile App Development

11% Warehousing & Distribution

PCG Media Group is a print design company. Their team is in Dublin, Ireland and Stevenage, England. The firm specializes in Print Design and Direct Marketing.
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The Answer Centre

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Wokingham , England

Services provided

20% Customer Service Outsourcing

70% Call Center Services

10% Back Office Outsourcing

The Answer Centre is an answering service. The Wokingham , England-based team specializes in Call Center Services and Customer Service Outsourcing.
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Genmar (UK) Ltd

Not yet reviewed

$1,000+

$50 - $99 / hr

10 - 49

Bishop's Stortford, England

Services provided

10% Customer Service Outsourcing

60% IT Managed Services

10% Cloud Consulting & SI +2 services

10% Cybersecurity

10% IT Strategy Consulting

Genmar (UK) Ltd is an IT managed services company. Established in 1996, the team offers IT managed services and cloud consulting & SI.
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CATI call center

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Monks Risborough, England

Services provided

10% Customer Service Outsourcing

50% Call Center Services

10% Direct Marketing +3 services

10% Event Marketing

10% Market Research

10% Public Relations

CATI call center is an answering service company. Launched in 2011, the team offers Call Center Services and Event Marketing. The company is in Kyiv, Ukraine and Monks Risborough, England.
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Top Customer Support Services in London

List of the Top London Customer Support Companies

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What Clients Have Said

CX Outsourcing for Financial Services Firm

Customer Service Outsourcing for Parking Software Company

Industry Experience

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Helpware CX is very responsive

Industry Experience

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Average Project Cost Breakdown

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Multilingual Customer Service & Back-Office for Beauty Brand

Reviewed 3 times in the past 6 months

Average Project Cost Breakdown

What Clients Have Said

Full-Time Customer Support Representative

Industry Experience

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Reviews mention Great project management

Customer Support & VA Services for Consulting Company

Customer Support for Tree Care & Landscaping Company

Customer Service Outsourcing for Towing Company

Customer Service Outsourcing for Daycare Center

Customer Support for Truck Repair & Maintenance Company

Reviewed 26 times in the past 6 months

Customer Service & Back-Office Support for Protection Agency

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Reliable

Apigee API & CIM Management for Holding Company

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Industry Experience

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Reviews mention Easy to work with

Inbound Calling Services for Business Service

Industry Experience

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What Clients Have Said

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Industry Experience

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Algorise LTD is very responsive

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List of the Top 7 London Customer Support Companies