Top Customer Support Services in London
7 Leaders 15 Contenders
68 Companies
List of the Top London Customer Support Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Serves London, EnglandServices provided
25% Customer Service Outsourcing20% Call Center Services15% Back Office Outsourcing +4 services10% Content Moderation Services10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)10% Sales OutsourcingSee all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
Reviews mention Proactive
Hugo Inc. received positive feedback regarding their proactive approach across multiple projects. Clients highlighted their ability to swiftly adapt to needs and enhance customer satisfaction, exemplified by a 17% decrease in churn through proactive success management. One client noted Hugo's team's eagerness to excel and consistently go above and beyond expectations. Their commitment to proactive communication and solutions-oriented mindset has established them as a valuable partner, with clients appreciating their flexibility and responsiveness.-
Customer Support for Marketing & Advertising Company
5.0 Aug 28, 2023Very enthusiastic people who are very proactive and keen to always help. This proactive attitude was evident throughout our collaboration, ensuring that our needs were met promptly and efficiently. Their dedication to maintaining open lines of communication facilitated a seamless working relationship.
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Content Mktg & Call Center Services for Cashback Gaming Co
5.0 Aug 23, 2023Ongoing Enhancement: Their proactive approach continuously improves workflows for optimal results. This proactive stance was instrumental in driving project efficiency and creating capacity. By anticipating potential challenges and addressing them in advance, Hugo ensured a smooth progression of our project.
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Staff Aug & Content Moderation for Blockchain Technology Co
5.0 Aug 23, 2023Most impressive was their eagerness to excel – consistently going above and beyond expectations and coming up with ways to improve. Their proactive mindset was evident in the suggestions they provided over time, which set them apart from previous outsourcing partners. This approach not only enhanced project outcomes but also fostered a strong collaborative spirit.
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CX Outsourcing for Financial Services Firm
5.0 Apr 25, 2025Hugo transformed our global operations with impressive results: Reduced partner integration time from 3 weeks to 1 week. Established support coverage across 8 languages serving 3 new global markets. Improved customer Net Promoter Score from 52 to 78. Decreased customer churn by 17% through proactive success management. Hugo's project management has been great! They moved from contract signing to pilot launch in 1 week, demonstrating remarkable efficiency. Our communication flows seamlessly through Slack with weekly calibration calls keeping everything on track. Their reporting provides clear, actionable insights, and the team's agility allows them to quickly adapt to our evolving needs.
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Digital Marketing, SMM & SEO for Software Solutions Company
5.0 Dec 8, 2023Hugo's project management was exemplary throughout our engagement. They consistently delivered project milestones on time, demonstrating a strong commitment to timelines and deadlines. Their proactive approach to communication and responsiveness to our needs played a crucial role in the project's success. Regular updates and clear channels of communication were established, allowing for transparent progress tracking and immediate issue resolution.
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Industry Experience
Hugo Inc. has received positive feedback across various industries, including Financial Services, eCommerce, Automotive, Information Technology, Gaming, Media, and Advertising & Marketing. Clients commend their expertise in enhancing customer support, streamlining operations, and driving revenue growth. In Financial Services, they excel at global customer experience management; in eCommerce, they improve back-office efficiency. Their adaptable project management and commitment to quality have resulted in measurable outcomes such as increased transaction volume and improved customer satisfaction, making them a reliable partner for businesses seeking growth and operational excellence.
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Media Information technology Financial services eCommerce Automotive Food & Beverages Software Environmental Services Advertising & marketing GamingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend Hugo Inc. for providing excellent value for money, noting that their services align well with project costs. For instance, a CMO highlighted Hugo's 'good value for cost' in scaling customer experience infrastructure, while a Head of Finance remarked on their 'great culture fit' and 'good value for cost.' Overall, the sentiment reflects satisfaction with the pricing relative to the quality and impact of services delivered, reinforcing Hugo's reputation as a cost-effective partner.Was this helpful?
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This provider is fluent in 54 languages:
- Mandarin
- English
- Spanish
- Arabic
- Bengali
- Hindi
- Russian
- Portuguese
- Japanese
- German
- Javanese
- Korean
This provider is available in 38 time zones:
- Colombia Time (COT)
- Near East Time (NET)
- Middle East Time (MET)
- China Taiwan Time (CTT)
- Gulf Standard Time (GST)
- Brazil Eastern Time (BET)
- Greenwich Mean Time (GMT)
- India Standard Time (IST)
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$5,000+< $25 / hr1,000 - 9,999Serves London, EnglandServices provided
50% Customer Service Outsourcing20% Call Center Services10% Back Office Outsourcing +2 services10% Content Moderation Services10% Data Annotation ServicesSee all 47 projectsHelpware CX is a company specializing in Customer Service BPO and Outsourced Customer Support, offering remote customer care and call center solutions. According to client reviews, Helpware is consistently praised for their professionalism, customization, and seamless integration with clients' systems. Approximately 100% of the reviews highlight satisfaction with their service quality, meeting deadlines, and alignment with company values.
Reviews mention Patient
Clients have consistently highlighted Helpware's patience and professionalism in handling support issues. One client noted, "They’re patient, professional, and polite," emphasizing their ability to build strong relationships with end-users. Additionally, Helpware's technicians are commended for effectively troubleshooting urgent problems, such as resolving gate issues for large groups. Overall, the sentiment reflects a positive view of Helpware’s customer service approach, with a strong emphasis on their respectful and understanding demeanor.-
Customer Service Outsourcing for Parking Software Company
5.0 Feb 12, 2024We’ve been impressed by how they deal with clients. They’re patient, professional, and polite. Moreover, they’re constantly building relationships with our client base.
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0 of 1 reviews is 5 starsUnknown avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
Recent reviews of Helpware CX highlight their effectiveness in marketing support, particularly in customer research, which successfully attracted six new clients. Clients commend the company's impressive speed and efficient project management, noting effective communication through various channels. One reviewer specifically appreciated the value for cost that Helpware CX provided, indicating satisfaction with the overall engagement. There were no significant areas for improvement mentioned, reflecting a positive sentiment towards their services.Was this helpful?
3 of 3 Customer Service Outsourcing reviews are 5 stars$200,000 – $999,999 avg. project costRead 3 ReviewsCustomer Service Outsourcing PROJECT HIGHLIGHT
Call Center Services for Hotel Booking Software Company
5.0 — Helpware provided call center services for a hotel booking software company. The team implemented a 24/7 multi-lingual support center solution and provided the client with agents. Read moreWas this helpful?
Industry Experience
Helpware CX has demonstrated strong capabilities across diverse industries, including Telecommunications, Information Technology, eCommerce, and Healthcare, receiving positive feedback for their customer research, training, and support services. Clients commend their project management efficiency, adaptability, and ability to enhance customer satisfaction. Overall sentiment is favorable, with notable success in improving response times and customer engagement, making Helpware a valuable partner for businesses seeking scalable support solutions.
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Software Consumer Products Healthcare Information technology eCommerce Education Food & Beverages Nonprofit Media Retail Other Industry Automotive Business services Financial services Advertising & marketing Telecommunications Arts, entertainment & music IT ServicesWas this helpful?
UndisclosedUndisclosed1,000 - 9,999Serves London, EnglandServices provided
35% Customer Service Outsourcing35% Data Annotation Services30% Generative AISee all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual call center outsourcing and customer support services. Reviews highlight Mindy Support's strong project management skills, timely delivery, and proactive communication. With 100% of reviewers praising their efficiency and commitment to high-quality service, the company is noted for its excellent value and adaptability to client needs.
Reviews mention Straightforward pricing
Clients have consistently praised Mindy Support for their straightforward pricing structure, noting it as a key factor in their decision-making process. One client highlighted that the services and costs were clearly outlined, making project outsourcing simple and calculable. Another review emphasized the ease of planning with their transparent cost structure, which contributed to effective project management. Overall, the sentiment regarding their pricing is positive, reflecting clarity and ease of understanding.-
Data Annotation Services for IT Company
4.5 May 31, 2021What did you find most impressive or unique about this company? They provide a very straight-forward and easy to plan with cost structure.
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Industry Experience
Mindy Support has received positive feedback across various industries, including Automotive, eCommerce, and Financial Services. Their expertise in multilingual customer support, data annotation, and quality assurance stands out, with clients noting their operational efficiency and adaptability. In the Automotive sector, they excelled in customer service, while in eCommerce, they facilitated market expansion through effective telephone support. Overall, clients appreciate their strong communication, responsiveness, and flexibility, making them a suitable partner for businesses in sectors requiring robust customer and data support.
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Healthcare Beauty & Cosmetics Automotive eCommerce Manufacturing IT Services Engineering Software Research Arts, entertainment & music Financial services Utilities Gaming Other Industry Construction Advertising & marketing Beauty Information technologyWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Mindy Support is consistently recognized for providing good value for money, with clients emphasizing their competitive pricing and quality of service. For instance, one client noted that Mindy Support offered a 'good value for cost' and another highlighted their 'excellent service at a reasonable price.' Overall, clients appreciate the balance between cost and quality, with many stating that Mindy Support's pricing is competitive compared to other vendors, making them a reliable choice for outsourcing.Was this helpful?
1 of 1 London-based review is 5 starsUnknown avg. project cost for Customer Service Outsourcing services in LondonRead Similar ReviewsLondon-based Customer Service Outsourcing project highlight
Multilingual Customer Service & Back-Office for Beauty Brand
5.0 — Mindy Support provided multilingual call center and back-office services for a beauty brand. The team handled customer inquiries and supported data entry, order processing, account management, and Read moreWas this helpful?
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$1,000+< $25 / hr250 - 999London, England
Services provided
55% Customer Service Outsourcing35% Call Center Services10% Back Office OutsourcingSee all 26 projectsSimply Contact is a customer service BPO specializing in outsourced customer support, call center solutions, and remote customer care. Across diverse projects, they consistently receive high ratings for their adaptability and effective project management. Notably, 100% of reviewers praised their timely delivery and improvement in customer satisfaction, while 70% highlighted their multilingual support capabilities. Overall, Simply Contact is recognized for enhancing operational efficiency and customer service quality.
Industry Experience
Simply Contact has demonstrated strong capabilities across various industries, including Information Technology, Financial Services, Education, Advertising & Marketing, and others. Reviews indicate a consistent ability to enhance customer support processes, improve satisfaction rates, and provide multilingual assistance. Clients praised their adaptability, project management, and quick onboarding of agents. Overall, sentiment is positive, particularly in IT, education, and marketing sectors, suggesting that Simply Contact is well-suited for projects requiring efficient customer service solutions.
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Software Business services Information technology Financial services Education IT Services Arts, entertainment & music Retail Hospitality & leisure Human Resources Telecommunications Advertising & marketingWas this helpful?
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This provider is fluent in 17 languages:
- English
- Spanish
- Arabic
- Russian
- German
- French
- Italian
- Polish
- Ukrainian
- Romanian
- Dutch
- Czech
This provider is available in 12 time zones:
- Middle East Time (MET)
- Gulf Standard Time (GST)
- Greenwich Mean Time (GMT)
- Arabia Standard Time (AST)
- Central African Time (CAT)
- Eastern African Time (EAT)
- Israel Daylight Time (IDT)
- Central European Time (CET)
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1 of 2 London-based review is 5 starsUnknown avg. project cost for Customer Service Outsourcing services in LondonRead Similar ReviewsLondon-based Customer Service Outsourcing project highlight
Customer Support Services for SaaS Company
5.0 — Simply Contact provides a team of five customer support agents to help a SaaS company manage their help desk. The vendor addresses inbound customer requests and answers queries in English. Read moreWas this helpful?
Review Rating from Clients
4.5/5.0
Quality
4.0
Schedule
5.0
Cost
4.3
Willing to Refer
4.0
London-based clients commend Simply Contact for their resilience and expertise in multilingual support, successfully managing complex, high-volume inquiries for SaaS and travel companies. They appreciate the company's responsiveness, detailed monitoring, and ability to meet specific project needs.Read Local ReviewsWas this helpful?
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$1,000+$50 - $99 / hr10 - 49Bishop's Stortford, England
Services provided
10% Customer Service Outsourcing60% IT Managed Services10% Cloud Consulting & SI +2 services10% Cybersecurity10% IT Strategy ConsultingSee all 1 projectsGenmar (UK) Ltd is a telecommunications company specializing in seamless system migrations and phone services. With a 100% positive feedback rate, reviewers consistently highlight their professionalism, responsiveness, and ability to meet deadlines, ensuring minimal downtime and high customer satisfaction. Their clients appreciate the company's helpfulness and effective communication throughout the project lifecycle.
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Featured
What are Featured Providers?
$1,000+Undisclosed250 - 999Serves London, EnglandServices provided
55% Customer Service Outsourcing15% Data Annotation Services10% Back Office Outsourcing +2 services10% Call Center Services10% Content Moderation ServicesSee all 68 projectsTop Customer Service is a Customer Support Outsourcing and Call Center Solutions provider that delivers high-quality outsourced customer support and call center services. Across multiple sectors, 100% of reviews highlight their professionalism and efficiency, with over 90% noting significant improvements in response times and customer satisfaction. Their blend of human agents and AI systems ensures precise communication and brand representation for various client needs.
16 of 16 reviews are 5 stars9 new reviews for Customer Service Outsourcing services$50,000 – $199,999 avg. project costRead 16 Recent ReviewsReviewed 16 times in the past 6 months
In the last six months, clients have consistently praised Top Customer Service for their professionalism, responsiveness, and ability to enhance communication workflows. Specific feedback highlights improved response times and reduced missed inquiries, notably for businesses like Sea View Dental Center and Capilano Daycare. Clients appreciated the team's adaptation to brand voices, leading to a more organized customer experience. While some suggested more proactive strategies for content and customer engagement, overall sentiment remains highly positive.Was this helpful?
25 of 25 Customer Service Outsourcing reviews are 5 stars16 new reviews for Customer Service Outsourcing in past 6 months$50,000 – $199,999 avg. project costRead 25 ReviewsCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Service & Back-Office Support for Protection Agency
5.0 — Top Customer Service provides ongoing customer support and proctoring services for an environmental protection agency. The team assists with the Section 608 support for the client's students. Read moreWas this helpful?
Industry Experience
Top Customer Service has demonstrated expertise across various industries, including Advertising & Marketing, Automotive, Education, and Construction, among others. Clients highlighted their strengths in efficient call handling, customer support, and effective communication, which resulted in improved response times and customer satisfaction. The overall sentiment indicates satisfaction with their professionalism, adaptability, and ability to align with clients’ brand voices, making them a suitable choice for businesses seeking reliable customer service solutions.
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Advertising & marketing Automotive Electric Home Services Contracting Education Business services Construction Legal Medical Other industries Non-profit Real estate Financial services GovernmentWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently praised Top Customer Service for its excellent value for money and competitive pricing. Feedback highlighted their ability to deliver high-quality support while remaining budget-friendly. For instance, one client noted, 'Good value for cost,' while another mentioned, 'Pricing fit our budget.' Overall, the sentiment across reviews indicates that clients felt they received substantial benefits from their investment, with improved response times and customer satisfaction justifying the costs incurred.Was this helpful?
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$1,000+< $25 / hr1,000 - 9,999London, England
Services provided
30% Customer Service Outsourcing20% Back Office Outsourcing20% Call Center Services +2 services20% Sales Outsourcing10% TranscriptionSee all 4 projectsQuantanite is a company specializing in transcription, data entry, and menu programming services, often supporting companies in scaling their operations. Across multiple reviews, Quantanite is praised for its high-quality work, efficiency, and ability to integrate seamlessly with client teams, with over 90% of feedback indicating satisfaction with their services. Clients highlight their technical capabilities and flexibility, with no significant areas for improvement mentioned.
Reviews mention Communicative
Quantanite has received positive feedback regarding their communicative approach, with clients noting their regular updates and effective project management. One client highlighted the team's weekly calls and daily email reports that enhance collaboration. Despite initial hiccups, the team demonstrated responsiveness and adaptability, quickly addressing concerns to improve output. The overall sentiment is favorable, with clients appreciating the proactive communication and relationship management, contributing to a solid partnership.-
Website & Account Management Services for Food Delivery Firm
4.5 Jan 12, 2021The Quantanite team has a very regular cadence in terms of providing us with updates on performance. Their members have at least a weekly call with their team leads. They’ve also been very communicative and collaborative. We used Google Hangout for video conference calls. Their daily reports are sent via email, and they sometimes attach sheets that show what they've completed.
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Industry Experience
Quantanite has demonstrated expertise across the Software and Food & Beverages industries. In Software, they excel in receipt transcription and operational support, receiving praise for their quality and efficiency. In the Food & Beverages sector, they effectively manage menu programming and support, showcasing flexibility and responsiveness. Overall, client sentiment is highly positive, highlighting Quantanite’s ability to integrate seamlessly with teams and deliver results that meet or exceed expectations.
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Software Food & BeveragesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Client feedback regarding Quantanite's cost and value for money is predominantly positive. One client noted their fixed monthly billing per full-time employee as cost-effective, while another highlighted their competitive pricing as a key factor in selecting them. Overall, clients expressed satisfaction with the quality of work relative to costs, with one stating that Quantanite consistently exceeded productivity expectations and provided high-quality services. The sentiment indicates a strong perception of value for the investment made.Was this helpful?
Review Rating from Clients
4.5/5.0
Quality
4.5
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
Reviewers in London highlight Quantanite's strong candidate pool and effective workflow, noting their ability to handle diverse operational tasks with dedication and professionalism.Read Local ReviewsWas this helpful?
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UndisclosedUndisclosed50 - 249London, England
Services provided
10% Customer Service Outsourcing40% ERP Consulting and SI15% BI & Big Data Consulting & SI +3 services15% Custom Software Development10% Call Center Services10% Sales OutsourcingSee all 4 projectsAbacus Cambridge Partners is a technology solutions company specializing in API management and implementation, particularly with Google's Apigee tool, as well as other services like customer identity management and business process outsourcing. Across their reviews, they received overwhelmingly positive feedback for their technical expertise, flexibility, and project management, with no significant areas for improvement noted. They were recommended by 100% of clients, highlighting their ability to deliver quality work on time and maintain strong client relationships.
Reviews mention Patient
Clients have expressed high satisfaction with Abacus Cambridge Partners, highlighting their patience during challenging negotiations, even amidst long hold times. One client noted, "they're very patient...there's never been any bad feelings about it because the team has a good dynamic." Overall, the sentiment reflects a positive appreciation for the team's adaptability and professionalism, which contribute to a supportive working environment.-
Call Center Voice Services for Financial Services Co.
4.5 Sep 17, 2020I’d also add that they’re very patient. The type of negotiations that they do can be exhausting when they’re put on hold for up to an hour. Regardless, there’s never been any bad feelings about it because the team has a good dynamic. They maintain positive energy throughout.
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Industry Experience
Abacus Cambridge Partners has demonstrated expertise across multiple industries, including Telecommunications, Retail, and Financial Services. In Telecommunications, clients praised their proficiency in API management and timely deliverables, resulting in enhanced revenue and reduced complaints. The Retail sector highlighted their capability in Customer Identity Management and flexible project engagement. In Financial Services, their adaptable and educated team received commendations for effective bill negotiation services. Overall, sentiment is highly positive, particularly in API management, project management, and client communication, making them a strong fit for tech-centric projects.
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Telecommunications Retail Financial servicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend Abacus Cambridge Partners for their exceptional value and cost-effectiveness. One client noted that their project was delivered on time and within budget, with no additional costs incurred. Another highlighted a significant reduction in time to market and increased revenue post-implementation, attributing this success to Abacus's expertise. Overall, the sentiment is overwhelmingly positive, with clients expressing satisfaction in both the quality of service provided and the financial investment made.Was this helpful?
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$1,000+Undisclosed50 - 249London, England
Services provided
20% Customer Service Outsourcing80% Conversion OptimizationSee all 2 projectsCommversion | Managed Live Chat specializes in providing 24-hour live chat support services, effectively managing client queries and bookings for businesses. The company is highly recommended, with 100% of reviews praising its seamless integration into existing teams and its ability to enhance efficiency and customer engagement. Clients laud Commversion for its exceptional service quality, flexibility, and competence.
Reviews mention High-quality work
The client expressed high satisfaction with Commversion UK, highlighting their 'impeccable' service and 'exceptional' communication skills. They noted the team's competence and thoroughness in addressing client queries, which led to successful client interactions. The project manager's flexibility and attention to detail further reinforced the client's positive sentiment, stating, 'Commversion is simply outstanding.' Overall, the feedback underscores a strong appreciation for the high-quality work delivered throughout the engagement.-
Live Chat Support for Coworking Website
5.0 May 11, 2019The service is impeccable. The chats provide exceptional grammar, language, patience, and information, and many of them have resulted in clients.
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Industry Experience
Commversion UK has received positive feedback across the Arts, Entertainment & Music and Business Services industries. In the beauty sector, clients praised their seamless integration and efficiency in handling bookings, emphasizing time savings and cost reduction. In the co-working space sector, clients highlighted their reliability and exceptional communication skills. Overall, the sentiment is highly favorable, demonstrating Commversion UK's expertise in enhancing client engagement and operational efficiency across diverse industries.
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Business services Arts, entertainment & musicWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed strong satisfaction with Commversion UK's cost-effectiveness and value for money. One client noted significant time and cost savings by utilizing their live chat service, which reduced the need for multiple staff members. Another client highlighted the exceptional quality of service and responsiveness, which justified the investment. Overall, feedback indicates that the company's services provide excellent return on investment, meeting client needs efficiently and effectively.Was this helpful?
Review Rating from Clients
5.0/5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
Reviewers in London emphasize Commversion's expertise in managing high-volume live chat operations, enabling clinics to focus on clients while capturing appointments outside office hours. They value the company's responsiveness and ability to act as an extension of their team.Read Local ReviewsWas this helpful?
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$1,000+< $25 / hr1,000 - 9,999London, England
Services provided
40% Customer Service Outsourcing50% Call Center Services10% Business ConsultingSee all 4 projectsNICE inContact is a business process outsourcing company specializing in customer service solutions, including inbound call handling and interactive voice response services. The reviews generally highlight positive aspects, with approximately 75% mentioning strengths such as updated tools, effective communication, and cost savings. However, some feedback suggests room for improvement in employee engagement to reduce turnover.
Reviews mention High-quality work
Clients consistently praise NICE inContact for delivering high-quality work that meets expectations. One review highlights the effective interactive voice response services, noting that the quality of work is good and facilitates better client communication. Additionally, the provision of updated tools and strong support further reinforces their positive reputation, with clients reporting a 5-10% savings in average spending. Overall, the sentiment surrounding their work quality is highly favorable, with no noted areas for improvement.-
IVR Services
4.5 Dec 21, 2017The quality of work is good and it meets what they offer.
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Industry Experience
NICE inContact has garnered positive feedback across various industries, including Information Technology, Media, Business Services, and Other Industries. Clients praise their updated tools, competitive pricing, and effective communication. The company is particularly noted for enhancing customer support efficiency and productivity. Overall, they are recommended for businesses seeking reliable inbound services, especially in sectors where customer interaction is crucial.
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Other industries Information technology Media Business servicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive NICE inContact as providing good value for money, with competitive pricing structures that often save them significant costs. One client reported saving between 5% and 10% of their average spending monthly, while another noted savings of approximately $10,000 per month. Despite some clients indicating higher costs, they expressed satisfaction with the quality and convenience of the services provided, suggesting that the investment was justified by the benefits received.Was this helpful?
See All Locations (6)London, England
160 Queen Victoria Street, 2nd floor
London, England EC4V 4BF6 - 9
44.0.207.002.3000
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Undisclosed$25 - $49 / hr10 - 49Harlow, England
Services provided
35% Customer Service Outsourcing35% Call Center Services30% Back Office OutsourcingSee all 1 projectsMedical PA is a call center service provider specializing in handling phone calls and appointment scheduling for medical practices. Reviews indicate a high level of professionalism, with 100% of patients noting positive interactions. Clients appreciate the quick response times, typically within 10–15 minutes. However, there are occasional concerns about being put on hold without follow-up.
Industry Experience
Medical PA demonstrates notable expertise in the healthcare industry, providing efficient call center services that significantly reduce administrative burdens for medical professionals. Feedback highlights their professionalism and responsiveness, leading to improved patient interactions. While praised for their efficiency, minor concerns about call handling consistency were noted. Overall, the sentiment is positive, making Medical PA a strong candidate for healthcare providers seeking to enhance patient management.
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HealthcareWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive Medical PA as offering good value for money, with one podiatrist noting an investment of approximately $7,500, which significantly saved him time previously spent on calls. The professionalism of their service received positive feedback, with patients appreciating the responsiveness. However, there were minor concerns regarding call handling consistency. Overall, the sentiment is favorable, indicating that clients find the cost justified by the efficiency and quality of service provided.Was this helpful?
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$1,000+< $25 / hr250 - 999London, England
Services provided
40% Customer Service Outsourcing40% Call Center Services20% Back Office OutsourcingSee all 1 projectsCALLCARE is a UK-based company providing out-of-hours telephone answering services. While their onboarding process is reportedly effective, with initial setup conducted smoothly, reviews highlight significant shortcomings in communication and project management. Approximately 80% of feedback emphasizes poor post-implementation support, with reports of unreturned communications and unmet contractual commitments, leading to project abandonment.
Industry Experience
CALLCARE has received feedback primarily from the software industry, where they were tasked with providing out-of-hours support. Reviewers noted their effective onboarding process and reasonable pricing. However, overall sentiment indicates dissatisfaction due to poor post-implementation support, slow communication, and inadequate staff training, leading to a lack of engagement and fulfillment of contractual obligations. Potential clients in the software sector may consider CALLCARE's strengths in initial setup but should be cautious regarding ongoing service reliability.
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SoftwareWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have noted that CALLCARE offers a reasonable pricing structure, making it an attractive option for services. However, feedback indicates that the overall value is diminished by poor post-implementation support and communication issues. One client reported dissatisfaction with being billed despite abandoning the project due to unmet commitments. Overall, while the initial onboarding process was praised, the lack of responsiveness and ineffective staff training have led to concerns regarding the true value for money.Was this helpful?
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$1,000+$25 - $49 / hr10 - 49London, England
Services provided
55% Customer Service Outsourcing30% Sales Outsourcing10% Content Marketing +1 service5% Content Writing ServicesCustomer Service Outsourcing company 3C Online was launched in 2015. The team specializes in Customer Service Outsourcing and Sales Outsourcing.
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UndisclosedUndisclosed10,000+London, England
Services provided
33% Customer Service Outsourcing23% Call Center Services15% Sales Outsourcing +17 services5% Back Office Outsourcing5% Business Consulting5% Finance & Accounting Outsourcing (FAO)1% AI Development1% BI & Big Data Consulting & SI1% CRM Consulting and SI1% Custom Software Development1% Digital Strategy1% Graphic Design1% HR Consulting1% Mobile App Development1% Transcription1% Translation1% UX/UI Design1% Unified Communications Consulting & SI1% Web Design1% Web DevelopmentWebhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
Read moreSee All Locations (52)London, England
Brock House 19 Langham Street
London, England W1W 7NYMore than 5k
+44 (0)1324575000
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$100,000+< $25 / hr1,000 - 9,999London , England
Services provided
35% Customer Service Outsourcing45% Call Center Services10% Business Consulting +1 service10% Finance & Accounting Outsourcing (FAO)Firstsource Solutions is a large London , England-based phone answering service. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr250 - 999London, England
Services provided
20% Customer Service Outsourcing80% Call Center ServicesOnline Giants is a call center founded in 2013. The company offers Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49London, England
Services provided
50% Customer Service Outsourcing25% Business Consulting25% Corporate Training & CoachingLaunched in 2010, Harley Street Institute is a small Customer Service Outsourcing company based in London, England. Their team focuses on Customer Service Outsourcing and Business Consulting.
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$1,000+< $25 / hr10 - 49Richmond, England
Services provided
50% Customer Service Outsourcing25% Trucking25% Warehousing & DistributionCustomer Service Outsourcing company South london movers was launched in 1996. The firm offers Customer Service Outsourcing and Trucking, and is small.
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$5,000+$25 - $49 / hr10 - 49London, England
Services provided
65% Customer Service Outsourcing35% Call Center ServicesSee all 1 projectsVizgo Technologies is built to serve a global clientele, actively positioning its high-ticket development and managed support teams to assist tech startups, SaaS companies, and digital brands across
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UndisclosedUndisclosed2 - 9London, England
Services provided
50% Customer Service Outsourcing50% Document Digitization & ManagementFuture Formations Ltd is a Document Digitization & Management and Customer Service Outsourcing company. Their team specializes in Document Digitization & Management.
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$1,000+< $25 / hr250 - 999London, England
Services provided
30% Customer Service Outsourcing35% Back Office Outsourcing35% Call Center ServicesTricon, a telephone answering service, is based in London, England. They focus on Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9London, England
Services provided
50% Customer Service Outsourcing50% Commercial Property ManagementTV Mounting Pro is a small Commercial Property Management and Customer Service Outsourcing company. Launched in 2019, the team provides Commercial Property Management and Customer Service
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$5,000+< $25 / hr1,000 - 9,999London , England
Services provided
10% Customer Service Outsourcing45% Back Office Outsourcing25% Transcription +2 services10% Call Center Services10% Sales OutsourcingIntegreon, a large Back Office Outsourcing company, is headquartered in New York, New York and Makati, Philippines. Their services include Back Office Outsourcing and Transcription.
Read moreSee All Locations (6)London , England
100 Leman Street
London , England E1 8GH50 - 75
44.800.520.0447
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$5,000+$25 - $49 / hr10 - 49London , England
Services provided
35% Customer Service Outsourcing25% Back Office Outsourcing20% Call Center Services +1 service20% Sales OutsourcingFounded in 2018, Call Vidia is a Customer Service Outsourcing company. The company offers Customer Service Outsourcing and Back Office Outsourcing, and is small.
Read moreSee All Locations (2)London , England
1501, New Providence Wharf, 1 Fairmont Avenue
London , England E14 9PB10 - 15
+44.800.433.2876
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UndisclosedUndisclosed2 - 9Romford, England
Services provided
25% Customer Service Outsourcing25% Back Office Outsourcing25% Business Consulting +1 service25% Call Center ServicesSee all 1 projectsBusinAssist is a top provider of global business support solutions. We focus in delivering support services to start-ups, small to medium-sized businesses, as well as major multinational
Read more -
$5,000+< $25 / hr2 - 9London, England
Services provided
15% Customer Service Outsourcing40% Sales Outsourcing10% Direct Marketing +5 services10% Email Marketing10% Search Engine Optimization5% Business Consulting5% Content Marketing5% Social Media MarketingSee all 1 projectsDesire Group International specializes in services such as Customer Support Outsourcing and sales process improvement. Overall feedback from clients highlights their tech-driven approach, seamless reporting, and efficient project management, leading to significant business growth and increased revenue. Clients appreciate their systematic work process but suggest room for improvement in pricing.
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$1,000+< $25 / hr50 - 249Chigwell, England
Services provided
20% Customer Service Outsourcing80% Back Office OutsourcingFounded in 2011, Destiny Business Solutions Ltd is a midsize Back Office Outsourcing company. Their team provides Back Office Outsourcing and Customer Service Outsourcing.
Read more -
$1,000+< $25 / hr10 - 49London, England
Services provided
20% Customer Service Outsourcing55% Call Center Services25% Recruitment Process OutsourcingSee all 1 projectsMedlysis – Simplifying Medical Record Retrieval & ROI Services Location: London, UK | Serving clients across the United States Description:Medlysis is a specialized third-party service
Read more -
UndisclosedUndisclosed50 - 249London, England
Services provided
20% Customer Service Outsourcing80% Call Center ServicesEstablished in 2020, Globe Call Center is an answering service company. The team offers Call Center Services and Customer Service Outsourcing and is in London, England and Islamabad, Pakistan.
Read more -
$1,000+< $25 / hr50 - 249Sutton, England
Services provided
15% Customer Service Outsourcing25% Finance & Accounting Outsourcing (FAO)20% Accounting +2 services20% Back Office Outsourcing20% Real Estate LawTellida is a midsize Colombo, Sri Lanka-based Finance & Accounting Outsourcing (FAO) company. The team focuses on Finance & Accounting Outsourcing (FAO) and Back Office Outsourcing.
Read moreSee All Locations (2)Sutton, England
10 Sutton Plaza
Sutton, England SM1 4FT21 - 30
+447404408795
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Undisclosed< $25 / hr10 - 49Radlett, England
Services provided
25% Customer Service Outsourcing25% Call Center Services25% Marketing Strategy +1 service25% Web DevelopmentMarketing Strategy company The Covalence was established in 2018. Headquartered in Rawalpindi, Pakistan and Radlett, England, the team provides Marketing Strategy and Web Development.
Read moreSee All Locations (2)Radlett, England
Station Approach
Radlett, England WD72 - 5
+441923494949
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UndisclosedUndisclosed50 - 249London, England
Services provided
20% Customer Service Outsourcing40% Call Center Services20% Digital Strategy +1 service20% Search Engine OptimizationCall center company Smart Call Solutions Pvt Ltd was founded in 2022. The team offers Call Center Services and Digital Strategy.
Read moreSee All Locations (3)London, England
Middlesex Street, London
London, England E17HT41 - 49
+442080500285
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Undisclosed< $25 / hr10 - 49London, England
Services provided
10% Customer Service Outsourcing40% Translation20% Language Interpretation +2 services20% Transcription10% Call Center ServicesSee all 2 projectsLentrax Translation Services provides professional translation and transcription services, including document translation and localization for various languages. Their clients consistently highlight the company's accuracy, promptness, and excellent communication. Reviews commend Lentrax for their high-quality work and exceptional customer service, marking them as a reliable and efficient choice for translation needs.
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$1,000+Undisclosed50 - 249London, England
Services provided
20% Customer Service Outsourcing35% Back Office Outsourcing25% Commercial Property Management +1 service20% Compliance ConsultingSee all 1 projectsProperty Management Partner for Estate Agents At the forefront of Property Technology, we are revolutionising the industry by integrating cutting-edge automation and expert property management
Read more -
UndisclosedUndisclosed50 - 249Cuffley, England
Services provided
20% Customer Service Outsourcing20% Advertising20% Finance & Accounting Outsourcing (FAO) +2 services20% Marketing Strategy20% RecruitingBoS Outsourcing, an Advertising company, offer Advertising and Marketing Strategy. They were launched in 2017.
Read moreSee All Locations (4)Cuffley, England
Sopers House - Office 125, Sopers Road, Hertfordshire
Cuffley, England EN6 4RY76 - 100
+44 208 064 6000
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$25,000+$25 - $49 / hr50 - 249London, England
Services provided
20% Customer Service Outsourcing60% Sales Outsourcing10% Back Office Outsourcing +1 service10% RecruitingBuzz CX Global is a Sales Outsourcing company founded in 2023. The team focuses on Sales Outsourcing and Customer Service Outsourcing and is headquartered in London, England.
Read more -
$1,000+< $25 / hr50 - 249London, England
Services provided
20% Customer Service Outsourcing30% Back Office Outsourcing20% Call Center Services +3 services20% Sales Outsourcing5% HR Outsourcing5% Recruitment Process OutsourcingCrownline Global is a Back Office Outsourcing company based in London, England. Established in 2026, the team focuses on Back Office Outsourcing and Call Center Services.
Read more -
$50,000+$200 - $300 / hr10 - 49London, England
Services provided
20% Customer Service Outsourcing20% Sales Outsourcing15% Back Office Outsourcing +8 services10% Call Center Services5% Corporate Training & Coaching5% Document Digitization & Management5% IT Managed Services5% IT Staff Augmentation5% Marketing Strategy5% Other IT Consulting and SI5% Social Media MarketingCustomer Service Outsourcing company Web3 Community Management is in San Francisco, California and London, England. They provide Customer Service Outsourcing and Sales Outsourcing.
Read moreSee All Locations (2)London, England
18 Finsbury Square
London, England EC2A 1DX6 - 9
9168739000
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$1,000+< $25 / hr2 - 9London, England
Services provided
20% Customer Service Outsourcing30% Back Office Outsourcing30% Employer of Record (EOR) Services +1 service20% Finance & Accounting Outsourcing (FAO)Treba is a Back Office Outsourcing company. The agency is located in London, England. Their team offers Back Office Outsourcing and Employer of Record (EOR) Services.
Read more -
$1,000+< $25 / hr50 - 249London, England
Services provided
14% Customer Service Outsourcing16% Recruiting14% Call Center Services +4 services14% HR Outsourcing14% Recruitment Process Outsourcing14% Sales Outsourcing14% StaffingRecruit Overseas is a Recruiting company. Their team is in London, England and provides Recruiting and Call Center Services.
Read more -
$1,000+$100 - $149 / hr2 - 9London, England
Services provided
25% Customer Service Outsourcing50% Sales Outsourcing25% Direct MarketingOppdrip is a Sales Outsourcing company. Founded in 2023, the firm is in London, England. Their team specializes in Sales Outsourcing and Direct Marketing.
Read more -
$1,000+Undisclosed10 - 49London, England
Services provided
20% Customer Service Outsourcing30% AI Agents30% AI Development +1 service20% Sales OutsourcingCoAgents UK, a small AI Agents company, is based in London, England. Their services include AI Agents and Artificial Intelligence.
Read more -
$1,000+$25 - $49 / hr50 - 249London, England
Services provided
15% Customer Service Outsourcing15% Back Office Outsourcing15% Sales Outsourcing +17 services5% Affiliate Marketing5% Call Center Services5% Search Engine Optimization5% Web Development3% Content Marketing3% Custom Software Development3% Digital Strategy3% Ecommerce Marketing3% Email Marketing3% HR Outsourcing3% Mobile & App Marketing3% Mobile App Development3% Pay Per Click3% Social Media Marketing3% Video Marketing1% Content Writing Services1% Other Digital MarketingBrandix Pro is a London, England-based Back Office Outsourcing company. Established in 2022, the team focuses on Back Office Outsourcing and Customer Service Outsourcing.
Read more -
UndisclosedUndisclosed10 - 49London, England
Services provided
50% Customer Service Outsourcing50% Sales OutsourcingDemand Exchange, a Customer Service Outsourcing and Sales Outsourcing company, was established in 2017. They provides Customer Service Outsourcing and Sales Outsourcing.
Read more -
Undisclosed< $25 / hr10 - 49London, England
Services provided
10% Customer Service Outsourcing15% HR Outsourcing15% Recruiting +6 services10% Back Office Outsourcing10% Employer of Record (EOR) Services10% Finance & Accounting Outsourcing (FAO)10% Social Media Marketing10% Staffing10% Web DevelopmentSmall Recruiting company Borderless Talent Hub, is based in London, England. The team offers Recruiting and HR Outsourcing.
Read moreView PackagesCustomer Service Outsourcing Remote Staff
Remote customer support that keeps your customers happy and your team free. Our trained support staff handle live chat, email, phone, ticketing and social enquiries, resolving issues quickly and representing your brand with care. Add cover during peak times, extend your hours, or build a full support team, fully managed by us. Start small, scale upWas this helpful?
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$5,000+$50 - $99 / hr2 - 9London, England
Services provided
10% Customer Service Outsourcing10% AI Consulting10% AI Development +7 services10% API Development10% Custom Software Development10% DevOps Managed Services10% E-Commerce Development10% Generative AI10% IT Strategy Consulting10% Web DevelopmentLaunched in 2023, Algorise LTD is an IT strategy consulting company. The firm offers IT strategy consulting and Custom Software Development.
Read moreMore responsive than most other service providers
Get in TouchAlgorise LTD is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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UndisclosedUndisclosed2 - 9London, England
Services provided
50% Customer Service Outsourcing50% Commercial DevelopmentQuantum Electrical is a Commercial Development and Customer Service Outsourcing company. They were launched in 2015, and their services include Commercial Development and Customer Service
Read more -
$1,000+< $25 / hr10 - 49London, England
Services provided
37% Customer Service Outsourcing25% Back Office Outsourcing16% Call Center Services +2 services12% Sales Outsourcing10% Social Media MarketingRSVP is a Customer Service Outsourcing company. Their small team is located in London, England. Their services include Customer Service Outsourcing and Back Office Outsourcing.
Read more -
UndisclosedUndisclosed250 - 999St Albans, England
Services provided
20% Customer Service Outsourcing20% Branding20% Marketing Strategy +3 services20% Sales Outsourcing10% Pay Per Click10% Search Engine OptimizationDemandbase, a branding firm, is headquartered in San Francisco, California and St Albans, England. They focus on Branding and Marketing Strategy.
Read moreSee All Locations (2)St Albans, England
Arquen House, 4-6 Spicer Street, St.
St Albans, England AL3 4PQ21 - 30
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UndisclosedUndisclosed1,000 - 9,999City of London, England
Services provided
10% Customer Service Outsourcing15% Pay Per Click15% Social Media Marketing +6 services10% AI Development10% Advertising10% CRM Consulting and SI10% Email Marketing10% Market Research10% Marketing StrategyZeta Global, a social media marketing firm, is in New York, New York and City of London, England. Their services include Social Media Marketing and Pay Per Click.
Read moreSee All Locations (3)City of London, England
125 Kingsway
City of London, England WC1V 7BF10 - 15
+44 20 3219 6200
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$1,000+< $25 / hr10 - 49London, England
Services provided
20% Customer Service Outsourcing20% Accounting20% Back Office Outsourcing +2 services20% Business Consulting20% Web DesignAetherbloom is a web design company. In London, England, the agency focuses on Web Design and Business Consulting.
Read more -
UndisclosedUndisclosed10 - 49London, England
Services provided
20% Customer Service Outsourcing80% FulfillmentFulfillment company Avasam specializes in Fulfillment and Customer Service Outsourcing. They are in London, England.
Read more -
$1,000+$50 - $99 / hr10 - 49Gravesend, England
Services provided
100% Customer Service OutsourcingFounded in 2018, Perfect Reception is a small Customer Service Outsourcing company. Their team focuses on Customer Service Outsourcing.
Read more -
UndisclosedUndisclosed10 - 49London, England
Services provided
13% Customer Service Outsourcing50% AI Development25% AR/VR Development +1 service12% Call Center ServicesFounded in 2017, PolyAI is a small London, England-based AI company. Their services include Artificial Intelligence and AR/VR development.
Read more
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List of the Top 7 London Customer Support Companies
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$1,000+< $25 / hr250 - 999London, England
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr1,000 - 9,999London, England
Ability to deliver
30.3/40.015.6/20 Reviews7.6/10 Clients & Experience7.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
UndisclosedUndisclosed50 - 249London, England
Ability to deliver
32/40.015.8/20 Reviews8.2/10 Clients & Experience8/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+Undisclosed50 - 249London, England
Ability to deliver
27.2/40.016.2/20 Reviews5.7/10 Clients & Experience5.3/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$1,000+< $25 / hr1,000 - 9,999London, England
Ability to deliver
18.4/40.012.4/20 Reviews0/10 Clients & Experience6/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
Undisclosed$25 - $49 / hr10 - 49Harlow, England
Ability to deliver
20.1/40.014.6/20 Reviews1.4/10 Clients & Experience4/10 Market PresenceService focus
35% Customer Service Outsourcing65% Other -
$1,000+< $25 / hr250 - 999London, England
Ability to deliver
16.3/40.01.6/20 Reviews7.6/10 Clients & Experience7.1/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+$25 - $49 / hr10 - 49London, England
Ability to deliver
10.1/40.00/20 Reviews4.6/10 Clients & Experience5.5/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
UndisclosedUndisclosed10,000+London, England
Ability to deliver
7.2/40.00/20 Reviews0/10 Clients & Experience7.2/10 Market PresenceService focus
33% Customer Service Outsourcing67% Other -
$100,000+< $25 / hr1,000 - 9,999London , England
Ability to deliver
6/40.00/20 Reviews0/10 Clients & Experience6/10 Market PresenceService focus
35% Customer Service Outsourcing65% Other -
$1,000+< $25 / hr250 - 999London, England
Ability to deliver
7.6/40.00/20 Reviews3.6/10 Clients & Experience4/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
UndisclosedUndisclosed10 - 49London, England
Ability to deliver
5.5/40.00/20 Reviews0/10 Clients & Experience5.5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr10 - 49Richmond, England
Ability to deliver
5.5/40.00/20 Reviews0/10 Clients & Experience5.5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+$25 - $49 / hr10 - 49London, England
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
UndisclosedUndisclosed2 - 9London, England
Ability to deliver
5.7/40.00/20 Reviews0/10 Clients & Experience5.7/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999London, England
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
UndisclosedUndisclosed2 - 9London, England
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+< $25 / hr1,000 - 9,999London , England
Ability to deliver
6.6/40.00/20 Reviews0/10 Clients & Experience6.6/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$5,000+$25 - $49 / hr10 - 49London , England
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
35% Customer Service Outsourcing65% Other -
UndisclosedUndisclosed2 - 9Romford, England
Ability to deliver
5.6/40.00/20 Reviews0/10 Clients & Experience5.6/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$5,000+< $25 / hr2 - 9London, England
Ability to deliver
5.9/40.00/20 Reviews1.4/10 Clients & Experience4.6/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+< $25 / hr50 - 249Chigwell, England
Ability to deliver
4.7/40.00/20 Reviews0/10 Clients & Experience4.7/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other
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