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Top Customer Support Services in London

Ratings Updated: April 5, 2026

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Featured

What are Featured Providers?
Hugo Inc.

5.0 28 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves London, England

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.

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Reviews mention Efficient
Client feedback highlights Hugo's remarkable efficiency in managing communications and scaling operations. For instance, one client noted their ability to reduce partner integration time from three weeks to one, while another emphasized the swift ramp-up of their call center team. Clients consistently praised Hugo's project management, with regular updates and transparent reporting enhancing decision-making. Overall, the sentiment is overwhelmingly positive, with clients appreciating Hugo's adaptability and seamless integration into their operations.

Back Office Outsourcing for E-Commerce Co

5.0 Sep 24, 2024

They've improved our back-office efficiency and compliance standards while demonstrating remarkable adaptability as we've expanded. Hugo's ability to scale their services to match our growth without compromising quality has been crucial to our success.
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Call Center Services for Automotive Company

5.0 Jun 27, 2024

What we found most impressive about Hugo was their seamless integration into our existing operations while significantly enhancing our customer engagement capabilities. Their adaptability in handling multiple communication channels (email, chat, WhatsApp) and their swift ramp-up of our call center team demonstrated remarkable efficiency.
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Outsourced Accounting & Content Writing for IT Services Firm

4.5 Sep 11, 2023

Hugo has been a game-changer for our business. Their specialization in outsourced accounting, finance, and content writing has not only freed up significant capacity but also improved efficiency compared to in-house hiring.
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CX Outsourcing for Financial Services Firm

5.0 Apr 25, 2025

Hugo's project management has been great! They moved from contract signing to pilot launch in 1 week, demonstrating remarkable efficiency. Our communication flows seamlessly through Slack with weekly calibration calls keeping everything on track.
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

This provider is fluent in 54 languages:

Mandarin

English

Spanish

Arabic

Bengali

Hindi

Russian

Portuguese

Japanese

German

Javanese

Korean

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This provider is available in 38 time zones:

Colombia Time (COT)

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Gulf Standard Time (GST)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

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1 of 1 London-based review is 5 stars

$50,000 – $199,999 avg. project cost for Customer Service Outsourcing services in London

Customer Service Outsourcing project highlight

CX Outsourcing for Financial Services Firm
5.0 — Hugo Inc. provides CX outsourcing services for a financial services firm. They support the client's expansion to key markets, streamline their partner onboarding process, and execute a customer Read more
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Helpware CX

4.8 46 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves London, England

Services provided

60% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services

Helpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.

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Reviews mention Exceptional performance
Clients consistently express exceptional satisfaction with Helpware's performance, noting their responsiveness and commitment to quality. One client highlighted that their customer satisfaction scores reached an all-time high due to Helpware's empathetic agents and effective leadership. Another client praised the proactive communication and timely delivery of services, stating that Helpware exceeded quality and timeliness targets weekly. Overall, the sentiment reflects a strong alignment of company values, effective project management, and a dedication to client success.

Customer Service via Chat

5.0 Feb 1, 2019

We're impressed with their empathy. They're dedicated to working with each individual customer. It's not like working with a robot that manages an overseas service center. They're targeting human beings with feelings and they're there to help our customers. If they don't know something, they'll ask their manager or a project manager. Their customer service is impeccable.
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Staff Aug & Back Office Outsourcing for Cybersecurity Co

5.0 May 13, 2025

All project management was better than expected, delivering training and outcomes on time and at budget (or less). Communications were proactive and collaborative. The people that work there, across all levels, care so much that I knew they would not let my program fail; and moreover, lean in to give me the best possible outcomes.
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Average Project Cost Breakdown

$50,000 to $199,999 (12) $10,000 to $49,000 (10) Less than $10,000 (4) $200,000 to $999,999 (3) $1,000,000 to $9,999,999 (3) $10,000,000 + (1)

What Clients Have Said
Helpware is consistently praised for delivering strong value for money, with clients noting that their pricing aligns well with the quality of service provided. For instance, a customer support manager highlighted that Helpware's pricing fit their budget while offering great value, leading to improved customer satisfaction scores. Another client mentioned their investment of $18,000 monthly for six employees, emphasizing the cost-effectiveness and successful outcomes achieved. Overall, clients feel that Helpware offers exceptional service relative to the costs incurred.
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More responsive than most other service providers

Helpware CX is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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United States (40) Canada (1) Georgia (1) New Zealand (1)

This provider is fluent in 16 languages:

Mandarin

English

Spanish

Arabic

Russian

Portuguese

Japanese

German

Korean

French

Vietnamese

Italian

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This provider is available in 32 time zones:

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

Japan Standard Time (JST)

Midway Islands Time (MIT)

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Mindy Support

4.8 37 reviews
Premier Verified

Undisclosed

Undisclosed

1,000 - 9,999

Serves London, England

Services provided

35% Customer Service Outsourcing

35% Data Annotation Services

30% Generative AI

Mindy Support is a Customer Service BPO specializing in multilingual customer support, call center outsourcing, and remote customer care services. Reviews indicate a 100% satisfaction rate, with clients praising their efficient project management and proactive communication. Notable strengths include scalability and timely delivery, though there is a suggestion to expand language offerings and enhance training for telephone support staff.

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Reviews mention Adaptable
Clients have consistently highlighted Mindy Support's adaptability, noting their ability to adjust to evolving data and instructions. One client emphasized that the team was more adaptable than competitors, which was a key factor in their selection. Additionally, the project manager's responsiveness and effective communication further demonstrate the firm's flexibility in managing client needs and challenges. Overall, the sentiment regarding adaptability is highly positive, with clients appreciating the team's proactive approach.

Call Center Services for Software Company

5.0 Jun 21, 2024

They are efficient, responsive, and showcase impressive flexibility, seamlessly adapting to our individual processes and needs. Together with Mindy, we launched several customer support streams in parallel, all successfully set up from scratch to launch. Their commitment to excellence and their ability to offer different solutions have significantly improved our customer communication and satisfaction.
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Annotation Service for Speech Assistive Technology Startup

4.5 Jul 2, 2021

They're communicative. Mindy Support adapts well as data and instructions for their work evolve. The team is very exact in following instruction. Some work involves subjective decision-making that does not adhere to the general regulations so it will be helpful for the team to understand more fully not only how to complete the tasks but why as well.
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Average Project Cost Breakdown

Less than $10,000 (13) $10,000 to $49,000 (7) $50,000 to $199,999 (2)

What Clients Have Said
Clients consistently highlight Mindy Support's competitive pricing and excellent value for money. For instance, one client from Monat Global praised the company's 'good value for cost,' while another noted that Mindy Support's pricing fit their budget effectively. Overall, the sentiment is overwhelmingly positive, with multiple clients expressing satisfaction with the quality of service relative to costs, emphasizing that Mindy Support delivers quality results efficiently and affordably.
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United States (9) Germany (5) Austria (3) Switzerland (2) Canada (2) Finland (2) England (2) Israel (2) Netherlands (2) France (1) Sweden (1) Portugal (1) Liechtenstein (1) Greece (1)

This provider is fluent in 22 languages:

English

Spanish

Portuguese

German

French

Turkish

Italian

Polish

Ukrainian

Persian

Romanian

Dutch

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1 of 1 London-based review is 5 stars

Unknown avg. project cost for Customer Service Outsourcing services in London

Customer Service Outsourcing project highlight

Multilingual Customer Service & Back-Office for Beauty Brand
5.0 — Mindy Support provided multilingual call center and back-office services for a beauty brand. The team handled customer inquiries and supported data entry, order processing, account management, and Read more
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Riseup Labs

4.9 43 reviews

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Verified

$5,000+

< $25 / hr

250 - 999

London, England

Services provided

10% Customer Service Outsourcing

10% AI Agents

10% AI Development +7 services

10% Custom Software Development

10% Generative AI

10% IT Managed Services

10% IT Staff Augmentation

10% Mobile App Development

10% UX/UI Design

10% Web Development

Riseup Labs is a versatile software development company offering services in mobile app development, web design, and IoT solutions. Their reviews reveal high client satisfaction, with 100% of feedback highlighting their efficiency, adaptability, and strong project management. Many clients, around 80%, appreciate their responsiveness and ability to handle changes. Some improvement in cost and time estimation is suggested by a small percentage of clients.

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Reviews mention Team players
Clients consistently express that Riseup Labs operates as a team player, integrating seamlessly with their projects. One client highlighted that despite being outsourced, Riseup Labs' developers felt like part of their team, demonstrating ownership and initiative in delivering quality products. Feedback indicates a dynamic and collaborative relationship, where the team actively contributes suggestions rather than merely following specifications, enhancing the overall project experience.

Dev & Design Outsourcing for Commercial Real Estate

5.0 May 30, 2021

They’re very integrated and forthcoming. We’ve basically been with the same resources since the start of the engagement, so even though they are outsourced, we really feel that they are a part of the team. We try to give them the ability to feel ownership of the product and what they deliver to us, and they’ve taken to that.
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1 of 3 reviews are 5 stars

$50,000 – $199,999 avg. project cost

Reviewed 3 times in the past 6 months
In the past six months, Riseup Labs has received positive feedback for their adaptability and effective project management. Clients from diverse sectors, including ATEC Australia and Pizza Hotline, praised their timely deliveries and willingness to iterate based on client feedback. Notably, ATEC highlighted the significant increase in IoT connections due to Riseup's backend development. While some clients suggested improvements in cost and time estimation, overall sentiment remains favorable, with strong recommendations for their services.
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Industry Experience

Riseup Labs has demonstrated expertise across several industries, including energy & natural resources, hospitality & leisure, financial services, education, gaming, and telecommunications. Feedback highlights their strengths in mobile app and web development, project management, and adaptability. Clients report effective communication, timely delivery, and a strong willingness to incorporate feedback. Overall, sentiment varies by industry but is predominantly positive, suggesting suitability for projects requiring robust technical solutions, responsive collaboration, and innovative design across diverse sectors.
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Financial services IT Services Education Gaming Telecommunications Arts, entertainment & music Advertising & marketing Software Hospitality & leisure Energy & natural resources Gambling

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London, England

Unit 2595, 275 New North Road, London, N1 7AA, UK
London, England N1 7AA
6 - 9

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Quantanite

4.8 4 reviews

$1,000+

< $25 / hr

1,000 - 9,999

London, England

Services provided

30% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services +2 services

20% Sales Outsourcing

10% Transcription

Quantanite is a service provider specializing in data transcription, menu programming, and support staffing. The company consistently receives high praise for its efficiency, flexibility, and ability to integrate seamlessly with clients' teams. Reviews show a 100% positive satisfaction rate, highlighting their strong candidate pool and capacity to meet productivity expectations consistently. Quantanite's adaptability and commitment to exceeding client needs are recurrent themes across feedback.

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Industry Experience

Quantanite has demonstrated expertise across the Software and Food & Beverages industries. In Software, they excel in receipt transcription and operational support, receiving praise for their quality and efficiency. In the Food & Beverages sector, they effectively manage menu programming and support, showcasing flexibility and responsiveness. Overall, client sentiment is highly positive, highlighting Quantanite’s ability to integrate seamlessly with teams and deliver results that meet or exceed expectations.
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Software Food & Beverages

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Average Project Cost Breakdown

$50,000 to $199,999 (2) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Client feedback regarding Quantanite's cost and value for money is predominantly positive. One client noted their fixed monthly billing per full-time employee as cost-effective, while another highlighted their competitive pricing as a key factor in selecting them. Overall, clients expressed satisfaction with the quality of work relative to costs, with one stating that Quantanite consistently exceeded productivity expectations and provided high-quality services. The sentiment indicates a strong perception of value for the investment made.
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United States (2) Canada (1) England (1)

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Review Rating from Clients

4.5/5.0

Quality

4.5

Schedule

5.0

Cost

5.0

Willing to Refer

5.0

London clients commend Quantanite for their strong candidate pool and dedicated analysts who have supported startups since 2017. Their services in finance and operations are valued for seamless integration and ongoing commitment.
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Featured

What are Featured Providers?
Top Customer Service

5.0 67 reviews
Premier Verified

$1,000+

Undisclosed

250 - 999

Serves London, England

Services provided

80% Customer Service Outsourcing

10% Back Office Outsourcing

10% Call Center Services

Top Customer Service is a prominent provider of Customer Support Outsourcing and Call Center Solutions, offering services such as inbound call handling and customer inquiry management. With a 100% satisfaction rate, clients commend their professionalism and efficiency, noting significant improvements in response times and client satisfaction. Approximately 75% of reviewers praise their seamless integration and alignment with company values.

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Reviews mention Unique expertise
Clients have expressed high satisfaction with the unique expertise of Top Customer Service, particularly in customer service strategy and implementation. One client noted their ability to provide practical solutions that significantly improved daily operations. The professional project management and clear communication further enhanced the experience, leading to measurable outcomes such as faster response times and higher client satisfaction. Overall sentiment reflects a strong appreciation for the company's specialized knowledge and effective service delivery.

Customer Support Consulting for Construction Company

5.0 Feb 20, 2026

Their expertise in customer service strategy and practical implementation was impressive. They didn’t just provide theory; they helped us apply real solutions that made a noticeable difference in our day-to-day operations.
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26 of 26 reviews are 5 stars

16 new reviews for Customer Service Outsourcing services

$50,000 – $199,999 avg. project cost

Reviewed 26 times in the past 6 months
In the past six months, client feedback for Top Customer Service has been overwhelmingly positive, highlighting their professionalism and responsiveness. Clients noted improved communication, faster response times, and reduced missed inquiries, particularly in industries like construction and childcare. Specific praise included the effective handling of customer inquiries and the seamless integration of their services into existing workflows. Clients appreciated the team's ability to represent their brands well, with no significant areas for improvement identified.
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Average Project Cost Breakdown

$10,000 to $49,000 (18) $50,000 to $199,999 (11) $200,000 to $999,999 (5) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently praised Top Customer Service for their excellent value for money, noting that their pricing fit within budgets while delivering high-quality support. For instance, one client highlighted the 'good value for cost' when selecting the service, while another emphasized faster response times and improved customer satisfaction as key outcomes. Overall, the sentiment regarding cost-effectiveness is positive, with clients expressing satisfaction in how the services enhanced their operational efficiencies without compromising on quality.
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More responsive than most other service providers

Top Customer Service is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

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Abacus Cambridge Partners

4.9 4 reviews

Undisclosed

Undisclosed

50 - 249

London, England

Services provided

10% Customer Service Outsourcing

40% ERP Consulting and SI

15% BI & Big Data Consulting & SI +3 services

15% Custom Software Development

10% Call Center Services

10% Sales Outsourcing

Abacus Cambridge Partners is a versatile company specializing in API management, integration services, and business process outsourcing. The reviews indicate a high level of satisfaction with their technical proficiency, timely delivery, and flexibility, with nearly all feedback being positive. Clients consistently commend their quick adaptability and professional project management, making them a recommended partner for complex technical and integration projects.

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Reviews mention Great project management
Clients have expressed high satisfaction with Abacus Cambridge Partners' project management capabilities, noting timely delivery and high-quality results without additional costs. One client highlighted their commitment to deadlines and professionalism, stating, "Their project manager kept their commitments," and emphasized the team's competence in resolving technical challenges. Overall, the sentiment reflects a strong appreciation for their effective management and skilled personnel, making them a highly recommended vendor for similar projects.

API Migration for Telecommunications Firm

5.0 Apr 1, 2021

They delivered on time with the right quality at no additional costs. We scoped everything correctly. Their project manager kept their commitments. They’re professional – second to none. They’re one of the best vendors I’ve ever worked with.
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Industry Experience

Abacus Cambridge Partners has demonstrated strong expertise in the Telecommunications, Retail, and Financial Services industries. In Telecommunications, clients praised their API management capabilities, particularly with Apigee, highlighting rapid implementation and significant reduction in time-to-market. Retail clients valued their API maturity and governance skills, while feedback from Financial Services noted their effective BPO services and adaptability. Overall, sentiment across industries is highly positive, showcasing Abacus's ability to deliver quality solutions and enhance operational efficiency.
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Telecommunications Retail Financial services

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Average Project Cost Breakdown

$50,000 to $199,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients generally perceive Abacus Cambridge Partners as offering excellent value for money. One review highlighted timely delivery and flexibility in adapting to dynamic requirements, reflecting a strong return on investment. Another client noted that their project was completed without additional costs, emphasizing the company's professionalism. However, some clients suggested improvements in resource allocation, indicating that while the costs are justified, scaling their expertise could enhance overall service efficiency.
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United Arab Emirates (2) Kenya (1) United States (1)

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Commversion | Managed Live Chat

5.0 2 reviews

$1,000+

Undisclosed

50 - 249

London, England

Services provided

20% Customer Service Outsourcing

80% Conversion Optimization

Commversion | Managed Live Chat specializes in providing 24-hour live chat support services, effectively managing client queries and bookings for businesses. The company is highly recommended, with 100% of reviews praising its seamless integration into existing teams and its ability to enhance efficiency and customer engagement. Clients laud Commversion for its exceptional service quality, flexibility, and competence.

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Industry Experience

Commversion | Managed Live Chat has received positive feedback across various industries, including business services and arts, entertainment & music. Clients praised their expertise in handling client queries efficiently, enhancing customer engagement, and significantly freeing up internal resources. The business services sector highlighted their reliable, 24-hour support, while the arts industry noted their seamless integration and effective lead management. Overall, Commversion is well-regarded for its responsiveness and operational excellence, making it a strong fit for service-oriented sectors.
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Business services Arts, entertainment & music

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Average Project Cost Breakdown

Less than $10,000 (1) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently commend Commversion for their exceptional value and cost-effectiveness. One client noted that the live chat service significantly reduced staffing needs, allowing them to focus more on in-house clients, while another highlighted the impressive quality of responses and the seamless integration into their operations. The feedback suggests that Commversion not only meets but exceeds expectations, providing substantial savings and efficiency, making it a worthwhile investment for businesses.
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India (1) England (1)

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Review Rating from Clients

5.0/5.0

Quality

5.0

Schedule

5.0

Cost

5.0

Willing to Refer

5.0

London-based Blush and Blow praise Commversion UK's 24/7 live chat service for streamlining bookings and reducing staff workload. They highlight seamless integration, quick adaptation, and cost savings, with the team effectively handling client queries and appointments for their high-end aesthetic clinic.
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NICE inContact

3.8 4 reviews

$1,000+

< $25 / hr

1,000 - 9,999

London, England

Services provided

40% Customer Service Outsourcing

50% Call Center Services

10% Business Consulting

NICE inContact is a business process outsourcing company specializing in customer service solutions, including inbound call handling and interactive voice response services. The reviews generally highlight positive aspects, with approximately 75% mentioning strengths such as updated tools, effective communication, and cost savings. However, some feedback suggests room for improvement in employee engagement to reduce turnover.

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Reviews mention Easy to work with
Clients consistently express a positive sentiment regarding their ease of collaboration with NICE inContact. They highlight the company's proactive approach and effective communication, noting that NICE inContact simplifies their operations by handling customer support independently. One client remarked on the convenience and ease of use as key strengths, while another appreciated the minimal need for their involvement. Overall, the feedback indicates a strong alignment with client needs, fostering a productive working relationship.

Inbound Calling Services for Business Service

3.5 Nov 2, 2017

They are proactive and make our job easier on a daily basis. They only contact us when it’s necessary. They do their job and we give them the power to make certain decisions, which is best for everyone. Their communication, convenience, and ease of use are their key strengths.
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Industry Experience

NICE inContact has demonstrated expertise across various industries, including Business Services, Information Technology, Media, and Other Industries. Clients commend their competitive pricing, effective customer support, and high-quality service, resulting in improved efficiency and time savings. Overall sentiment is positive, highlighting strengths such as updated tools and proactive communication. Businesses seeking reliable inbound service solutions, especially in seasons with fluctuating demand, will find NICE inContact to be a suitable provider.
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Other Industry Business services Information technology Media

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Average Project Cost Breakdown

Less than $10,000 (2) $50,000 to $199,999 (1)

What Clients Have Said
Clients generally perceive NICE inContact as offering competitive pricing and good value for money. One review highlighted that the service provider saves approximately 5-10% on average monthly spending, while another noted an annual investment of $50,000 to $199,999, indicating a willingness to pay for quality. Although some clients reported spending more than before, they found the increased costs justified by the convenience and efficiency gained. Overall, the sentiment reflects satisfaction with the cost-to-value ratio.
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Cedar Hill, Texas (1) New York City, New York (1) San Jose, California (1) Ashburn, Virginia (1)

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Medical PA

4.5 1 review

Undisclosed

$25 - $49 / hr

10 - 49

Harlow, England

Services provided

35% Customer Service Outsourcing

35% Call Center Services

30% Back Office Outsourcing

Medical PA is a call center service provider specializing in managing phone calls and appointment scheduling for medical clinics. Reviews highlight their professionalism and efficiency, with 100% of feedback indicating positive time savings and patient satisfaction. However, 100% of reviews also note the need for improvement in handling call transfers without dropping calls.

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Industry Experience

Medical PA demonstrates notable expertise in the healthcare industry, providing efficient call center services that significantly reduce administrative burdens for medical professionals. Feedback highlights their professionalism and responsiveness, leading to improved patient interactions. While praised for their efficiency, minor concerns about call handling consistency were noted. Overall, the sentiment is positive, making Medical PA a strong candidate for healthcare providers seeking to enhance patient management.
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Healthcare

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients generally perceive Medical PA as offering good value for money, with one podiatrist noting an investment of approximately $7,500, which significantly saved him time previously spent on calls. The professionalism of their service received positive feedback, with patients appreciating the responsiveness. However, there were minor concerns regarding call handling consistency. Overall, the sentiment is favorable, indicating that clients find the cost justified by the efficiency and quality of service provided.
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CALLCARE

0.5 1 review

$1,000+

< $25 / hr

250 - 999

London, England

Services provided

40% Customer Service Outsourcing

40% Call Center Services

20% Back Office Outsourcing

CALLCARE is a UK-based company providing out-of-hours telephone answering services. While their onboarding process is reportedly effective, with initial setup conducted smoothly, reviews highlight significant shortcomings in communication and project management. Approximately 80% of feedback emphasizes poor post-implementation support, with reports of unreturned communications and unmet contractual commitments, leading to project abandonment.

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Industry Experience

CALLCARE has received feedback primarily from the software industry, where they were tasked with providing out-of-hours support. Reviewers noted their effective onboarding process and reasonable pricing. However, overall sentiment indicates dissatisfaction due to poor post-implementation support, slow communication, and inadequate staff training, leading to a lack of engagement and fulfillment of contractual obligations. Potential clients in the software sector may consider CALLCARE's strengths in initial setup but should be cautious regarding ongoing service reliability.
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Software

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have noted that CALLCARE offers a reasonable pricing structure, making it an attractive option for services. However, feedback indicates that the overall value is diminished by poor post-implementation support and communication issues. One client reported dissatisfaction with being billed despite abandoning the project due to unmet commitments. Overall, while the initial onboarding process was praised, the lack of responsiveness and ineffective staff training have led to concerns regarding the true value for money.
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3C Online

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

London, England

Services provided

55% Customer Service Outsourcing

30% Sales Outsourcing

10% Content Marketing +1 service

5% Content Writing Services

3C Online, a Customer Service Outsourcing company, was launched in 2015. The team specializes in Customer Service Outsourcing and Sales Outsourcing.
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Webhelp

Not yet reviewed

Undisclosed

Undisclosed

10,000+

London, England

Services provided

33% Customer Service Outsourcing

23% Call Center Services

15% Sales Outsourcing +17 services

5% Back Office Outsourcing

5% Business Consulting

5% Finance & Accounting Outsourcing (FAO)

1% AI Development

1% BI & Big Data Consulting & SI

1% CRM Consulting and SI

1% Custom Software Development

1% Digital Strategy

1% Graphic Design

1% HR Consulting

1% Mobile App Development

1% Transcription

1% Translation

1% UX/UI Design

1% Unified Communications Consulting & SI

1% Web Design

1% Web Development

Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
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London, England

Brock House 19 Langham Street
London, England W1W 7NY
More than 5k

+44 (0)1324575000

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Firstsource Solutions

Not yet reviewed

$100,000+

< $25 / hr

1,000 - 9,999

London , England

Services provided

35% Customer Service Outsourcing

45% Call Center Services

10% Business Consulting +1 service

10% Finance & Accounting Outsourcing (FAO)

Firstsource Solutions is a large London , England-based phone answering service. Their services include Call Center Services and Customer Service Outsourcing.
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Online Giants

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

London, England

Services provided

20% Customer Service Outsourcing

80% Call Center Services

Online Giants is a call center founded in 2013. The company offers Call Center Services and Customer Service Outsourcing.
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Harley Street Institute

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

London, England

Services provided

50% Customer Service Outsourcing

25% Business Consulting

25% Corporate Training & Coaching

Launched in 2010, Harley Street Institute is a small Customer Service Outsourcing company based in London, England. Their team focuses on Customer Service Outsourcing and Business Consulting.
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South london movers

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Richmond, England

Services provided

50% Customer Service Outsourcing

25% Trucking

25% Warehousing & Distribution

Customer Service Outsourcing company South london movers was launched in 1996. The firm offers Customer Service Outsourcing and Trucking, and is small.
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Future Formations Ltd

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

London, England

Services provided

50% Customer Service Outsourcing

50% Document Digitization & Management

Future Formations Ltd is a Document Digitization & Management and Customer Service Outsourcing company. Their team specializes in Document Digitization & Management.
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Tricon

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

London, England

Services provided

30% Customer Service Outsourcing

35% Back Office Outsourcing

35% Call Center Services

Tricon, a telephone answering service, is based in London, England. They focus on Call Center Services and Back Office Outsourcing.
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TV Mounting Pro

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

London, England

Services provided

50% Customer Service Outsourcing

50% Commercial Property Management

TV Mounting Pro is a small Commercial Property Management and Customer Service Outsourcing company. Launched in 2019, the team provides Commercial Property Management and Customer Service
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Integreon

Not yet reviewed

$5,000+

< $25 / hr

1,000 - 9,999

London , England

Services provided

10% Customer Service Outsourcing

45% Back Office Outsourcing

25% Transcription +2 services

10% Call Center Services

10% Sales Outsourcing

Integreon, a large Back Office Outsourcing company, is headquartered in New York, New York and Makati, Philippines. Their services include Back Office Outsourcing and Transcription.
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London , England

100 Leman Street
London , England E1 8GH
50 - 75

44.800.520.0447

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Call Vidia

Not yet reviewed

$5,000+

$25 - $49 / hr

10 - 49

London , England

Services provided

35% Customer Service Outsourcing

25% Back Office Outsourcing

20% Call Center Services +1 service

20% Sales Outsourcing

Founded in 2018, Call Vidia is a Customer Service Outsourcing company. The company offers Customer Service Outsourcing and Back Office Outsourcing, and is small.
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London , England

1501, New Providence Wharf, 1 Fairmont Avenue
London , England E14 9PB
10 - 15

+44.800.433.2876

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BusinAssist

5.0 1 review

Undisclosed

Undisclosed

2 - 9

Romford, England

Services provided

25% Customer Service Outsourcing

25% Back Office Outsourcing

25% Business Consulting +1 service

25% Call Center Services

BusinAssist is a top provider of global business support solutions. We focus in delivering support services to start-ups, small to medium-sized businesses, as well as major multinational
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Desire Group International

5.0 1 review

$5,000+

< $25 / hr

2 - 9

London, England

Services provided

15% Customer Service Outsourcing

40% Sales Outsourcing

10% Direct Marketing +5 services

10% Email Marketing

10% Search Engine Optimization

5% Business Consulting

5% Content Marketing

5% Social Media Marketing

Desire Group International specializes in services such as Customer Support Outsourcing and sales process improvement. Overall feedback from clients highlights their tech-driven approach, seamless reporting, and efficient project management, leading to significant business growth and increased revenue. Clients appreciate their systematic work process but suggest room for improvement in pricing.

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Destiny Business Solutions Ltd

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Chigwell, England

Services provided

20% Customer Service Outsourcing

80% Back Office Outsourcing

Founded in 2011, Destiny Business Solutions Ltd is a midsize Back Office Outsourcing company. Their team provides Back Office Outsourcing and Customer Service Outsourcing.
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Medlysis

5.0 1 review

$1,000+

< $25 / hr

10 - 49

London, England

Services provided

20% Customer Service Outsourcing

55% Call Center Services

25% Recruitment Process Outsourcing

Medlysis – Simplifying Medical Record Retrieval & ROI Services Location: London, UK | Serving clients across the United States Description:Medlysis is a specialized third-party service
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Globe Call Center

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

London, England

Services provided

20% Customer Service Outsourcing

80% Call Center Services

Established in 2020, Globe Call Center is an answering service company. The team offers Call Center Services and Customer Service Outsourcing and is in London, England and Islamabad, Pakistan.
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Tellida

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Sutton, England

Services provided

15% Customer Service Outsourcing

25% Finance & Accounting Outsourcing (FAO)

20% Accounting +2 services

20% Back Office Outsourcing

20% Real Estate Law

Tellida is a midsize Colombo, Sri Lanka-based Finance & Accounting Outsourcing (FAO) company. The team focuses on Finance & Accounting Outsourcing (FAO) and Back Office Outsourcing.
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Sutton, England

10 Sutton Plaza
Sutton, England SM1 4FT
21 - 30

+447404408795

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The Covalence

Not yet reviewed

Undisclosed

< $25 / hr

10 - 49

Radlett, England

Services provided

25% Customer Service Outsourcing

25% Call Center Services

25% Marketing Strategy +1 service

25% Web Development

Marketing Strategy company The Covalence was established in 2018. Headquartered in Rawalpindi, Pakistan and Radlett, England, the team provides Marketing Strategy and Web Development.
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Radlett, England

Station Approach
Radlett, England WD7
2 - 5

+441923494949

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Smart Call Solutions Pvt Ltd

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

London, England

Services provided

20% Customer Service Outsourcing

40% Call Center Services

20% Digital Strategy +1 service

20% Search Engine Optimization

Call center company Smart Call Solutions Pvt Ltd was founded in 2022. The team offers Call Center Services and Digital Strategy.
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London, England

Middlesex Street, London
London, England E17HT
41 - 49

+442080500285

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Lentrax Translation Services

5.0 2 reviews

Undisclosed

< $25 / hr

10 - 49

London, England

Services provided

10% Customer Service Outsourcing

40% Translation

20% Language Interpretation +2 services

20% Transcription

10% Call Center Services

Lentrax Translation Services provides professional translation and transcription services, including document translation and localization for various languages. Their clients consistently highlight the company's accuracy, promptness, and excellent communication. Reviews commend Lentrax for their high-quality work and exceptional customer service, marking them as a reliable and efficient choice for translation needs.

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Solace

5.0 1 review

$1,000+

Undisclosed

50 - 249

London, England

Services provided

20% Customer Service Outsourcing

35% Back Office Outsourcing

25% Commercial Property Management +1 service

20% Compliance Consulting

Property Management Partner for Estate Agents At the forefront of Property Technology, we are revolutionising the industry by integrating cutting-edge automation and expert property management
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BoS Outsourcing

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Cuffley, England

Services provided

20% Customer Service Outsourcing

20% Advertising

20% Finance & Accounting Outsourcing (FAO) +2 services

20% Marketing Strategy

20% Recruiting

BoS Outsourcing, an Advertising company, offer Advertising and Marketing Strategy. They were launched in 2017.
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Cuffley, England

Sopers House - Office 125, Sopers Road, Hertfordshire
Cuffley, England EN6 4RY
76 - 100

+44 208 064 6000

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Web3 Community Management

Not yet reviewed

$50,000+

$200 - $300 / hr

10 - 49

London, England

Services provided

20% Customer Service Outsourcing

20% Sales Outsourcing

15% Back Office Outsourcing +8 services

10% Call Center Services

5% Corporate Training & Coaching

5% Document Digitization & Management

5% IT Managed Services

5% IT Staff Augmentation

5% Marketing Strategy

5% Other IT Consulting and SI

5% Social Media Marketing

Customer Service Outsourcing company Web3 Community Management is in San Francisco, California and London, England. They provide Customer Service Outsourcing and Sales Outsourcing.
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London, England

18 Finsbury Square
London, England EC2A 1DX
6 - 9

9168739000

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Recruit Overseas

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

London, England

Services provided

14% Customer Service Outsourcing

16% Recruiting

14% Call Center Services +4 services

14% HR Outsourcing

14% Recruitment Process Outsourcing

14% Sales Outsourcing

14% Staffing

Recruit Overseas is a Recruiting company. Their team is in London, England and provides Recruiting and Call Center Services.
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oppdrip

Not yet reviewed

$1,000+

$100 - $149 / hr

2 - 9

London, England

Services provided

25% Customer Service Outsourcing

50% Sales Outsourcing

25% Direct Marketing

Oppdrip is a Sales Outsourcing company. Founded in 2023, the firm is in London, England. Their team specializes in Sales Outsourcing and Direct Marketing.
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Brandix Pro

Not yet reviewed

$1,000+

$25 - $49 / hr

50 - 249

London, England

Services provided

15% Customer Service Outsourcing

15% Back Office Outsourcing

15% Sales Outsourcing +17 services

5% Affiliate Marketing

5% Call Center Services

5% Search Engine Optimization

5% Web Development

3% Content Marketing

3% Custom Software Development

3% Digital Strategy

3% Ecommerce Marketing

3% Email Marketing

3% HR Outsourcing

3% Mobile & App Marketing

3% Mobile App Development

3% Pay Per Click

3% Social Media Marketing

3% Video Marketing

1% Content Writing Services

1% Other Digital Marketing

Brandix Pro is a London, England-based Back Office Outsourcing company. Established in 2022, the team focuses on Back Office Outsourcing and Customer Service Outsourcing.
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Demand Exchange

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

London, England

Services provided

50% Customer Service Outsourcing

50% Sales Outsourcing

Demand Exchange, a Customer Service Outsourcing and Sales Outsourcing company, was established in 2017. They provides Customer Service Outsourcing and Sales Outsourcing.
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Algorise LTD

Not yet reviewed

$5,000+

$50 - $99 / hr

2 - 9

London, England

Services provided

10% Customer Service Outsourcing

10% AI Consulting

10% AI Development +7 services

10% API Development

10% Custom Software Development

10% DevOps Managed Services

10% E-Commerce Development

10% Generative AI

10% IT Strategy Consulting

10% Web Development

Launched in 2023, Algorise LTD is an IT strategy consulting company. The firm offers IT strategy consulting and Custom Software Development.
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More responsive than most other service providers

Algorise LTD is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Quantum Electrical

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

London, England

Services provided

50% Customer Service Outsourcing

50% Commercial Development

Quantum Electrical is a Commercial Development and Customer Service Outsourcing company. They were launched in 2015, and their services include Commercial Development and Customer Service
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RSVP

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

London, England

Services provided

37% Customer Service Outsourcing

25% Back Office Outsourcing

16% Call Center Services +2 services

12% Sales Outsourcing

10% Social Media Marketing

RSVP is a Customer Service Outsourcing company. Their small team is located in London, England. Their services include Customer Service Outsourcing and Back Office Outsourcing.
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Demandbase

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

St Albans, England

Services provided

20% Customer Service Outsourcing

20% Branding

20% Marketing Strategy +3 services

20% Sales Outsourcing

10% Pay Per Click

10% Search Engine Optimization

Demandbase, a branding firm, is headquartered in San Francisco, California and St Albans, England. They focus on Branding and Marketing Strategy.
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St Albans, England

Arquen House, 4-6 Spicer Street, St.
St Albans, England AL3 4PQ
21 - 30

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Zeta Global

Not yet reviewed

Undisclosed

Undisclosed

1,000 - 9,999

City of London, England

Services provided

10% Customer Service Outsourcing

15% Pay Per Click

15% Social Media Marketing +6 services

10% AI Development

10% Advertising

10% CRM Consulting and SI

10% Email Marketing

10% Market Research

10% Marketing Strategy

Zeta Global, a social media marketing firm, is in New York, New York and City of London, England. Their services include Social Media Marketing and Pay Per Click.
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City of London, England

125 Kingsway
City of London, England WC1V 7BF
10 - 15

+44 20 3219 6200

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Aetherbloom

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

London, England

Services provided

20% Customer Service Outsourcing

20% Accounting

20% Back Office Outsourcing +2 services

20% Business Consulting

20% Web Design

Aetherbloom is a web design company. In London, England, the agency focuses on Web Design and Business Consulting.
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Avasam

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

London, England

Services provided

20% Customer Service Outsourcing

80% Fulfillment

Fulfillment company Avasam specializes in Fulfillment and Customer Service Outsourcing. They are in London, England.
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Perfect Reception

Not yet reviewed

$1,000+

$50 - $99 / hr

10 - 49

Gravesend, England

Services provided

100% Customer Service Outsourcing

Founded in 2018, Perfect Reception is a small Customer Service Outsourcing company. Their team focuses on Customer Service Outsourcing.
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PolyAI

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

London, England

Services provided

13% Customer Service Outsourcing

50% AI Development

25% AR/VR Development +1 service

12% Call Center Services

Founded in 2017, PolyAI is a small London, England-based AI company. Their services include Artificial Intelligence and AR/VR development.
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Whistl

Not yet reviewed

Undisclosed

Undisclosed

1,000 - 9,999

Marlow, England

Services provided

10% Customer Service Outsourcing

30% Fulfillment

15% Call Center Services +8 services

10% Back Office Outsourcing

10% Logistics & Supply Chain Consulting

5% Air Freight

5% Freight forwarding

5% Ocean Freight

5% Rail Freight

3% Direct Marketing

2% Product Marketing

Whistl , a Fulfillment company, was founded in 1950. The team focuses on Fulfillment and Call Center Services and is based in Marlow, England.
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Novus Business Connections Limited

Not yet reviewed

$1,000+

Undisclosed

10 - 49

Dorking, England

Services provided

20% Customer Service Outsourcing

35% Direct Marketing

20% Sales Outsourcing +2 services

15% Call Center Services

10% Market Research

Novus Business Connections Limited, a small Direct Marketing company, is based in Dorking, England. Their services include Direct Marketing and Customer Service Outsourcing.
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Clearanswer

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Borough Green, England

Services provided

46% Customer Service Outsourcing

41% Call Center Services

13% Back Office Outsourcing

Customer Service Outsourcing company Clearanswer specializes in Customer Service Outsourcing and Call Center Services. They are based in Borough Green, England.
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The Business Outsourcing Company

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

London, England

Services provided

25% Customer Service Outsourcing

40% Back Office Outsourcing

25% Call Center Services +1 service

10% Sales Outsourcing

Back Office Outsourcing company The Business Outsourcing Company is based in London, England and Ripon, England. They provide Back Office Outsourcing and Call Center Services.
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PCG Media Group

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Stevenage, England

Services provided

11% Customer Service Outsourcing

12% Print Design

11% AR/VR Development +6 services

11% Customs brokerage

11% Direct Marketing

11% Document Digitization & Management

11% Graphic Design

11% Mobile App Development

11% Warehousing & Distribution

PCG Media Group is a print design company. Their team is in Dublin, Ireland and Stevenage, England. The firm specializes in Print Design and Direct Marketing.
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Stevenage, England

Kings Court Business Centre
Stevenage, England SG1 2NG
10 - 15

0441438500073

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The Answer Centre

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Wokingham , England

Services provided

20% Customer Service Outsourcing

70% Call Center Services

10% Back Office Outsourcing

The Answer Centre is an answering service. The Wokingham , England-based team specializes in Call Center Services and Customer Service Outsourcing.
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Genmar (UK) Ltd

Not yet reviewed

$1,000+

$50 - $99 / hr

10 - 49

Bishop's Stortford, England

Services provided

10% Customer Service Outsourcing

60% IT Managed Services

10% Cloud Consulting & SI +2 services

10% Cybersecurity

10% IT Strategy Consulting

Genmar (UK) Ltd is an IT managed services company. Established in 1996, the team offers IT managed services and cloud consulting & SI.
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Top Customer Support Services in London

List of the Top London Customer Support Companies

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Helpware CX is very responsive

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Reviewed 3 times in the past 6 months

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Reviews mention Unique expertise

Customer Support Consulting for Construction Company

Reviewed 26 times in the past 6 months

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Top Customer Service is very responsive

Reviews mention Great project management

API Migration for Telecommunications Firm

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Reviews mention Easy to work with

Inbound Calling Services for Business Service

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Algorise LTD is very responsive

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List of the Top 7 London Customer Support Companies