Top Customer Support Services in London
8 Leaders 15 Contenders
69 Companies
List of the Top London Customer Support Companies
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$1,000+< $25 / hr1,000 - 9,999Serves London, EnglandServices provided
25% Customer Service Outsourcing20% Call Center Services15% Back Office Outsourcing +4 services10% Content Moderation Services10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)10% Sales OutsourcingSee all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
Reviews mention Flexible
The sentiment regarding flexibility in client feedback for Hugo Inc. is overwhelmingly positive. Clients have praised the company's adaptability in meeting evolving project needs and timelines. For instance, one CMO noted Hugo's 'flexibility has been a game-changer' for their operations, allowing for rapid scaling without bureaucratic delays. Similarly, another client emphasized that Hugo's team was 'incredibly easy and fun to work with,' showcasing their willingness to adjust to client requirements seamlessly. Overall, Hugo Inc. is recognized for its exceptional flexibility and responsiveness.-
Content Mktg & Call Center Services for Cashback Gaming Co
5.0 Aug 23, 2023Hugo's flexible agent allocation adapts to campaign needs, optimizing efficiency and cost-effectiveness. Every month we can adapt our plan. Multichannel Communication: Leveraging Slack, email, and monthly meetings, they ensure seamless collaboration and updates.
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Customer Service Outsourcing for Gaming Company
5.0 Aug 22, 2023Their devotion to catering to our specific demands was evident in their customized approach and adaptable solutions. Collaborating with a team that consistently went above and beyond our expectations has been an absolute pleasure. Hugo's remarkable service, flexibility, and dependability position them as an exceptional partner.
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Multilingual Customer Support for Beverage Company
5.0 Aug 22, 2023Hugo seamlessly adapted to our needs, ensuring every delivery was punctual and hassle-free. Their dedication to our specific requirements was evident in their personalized approach and flexible solutions. It's been a pleasure collaborating with a team that not only met our expectations but consistently exceeded them.
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CX Outsourcing for Financial Services Firm
5.0 Apr 25, 2025Hugo's project management has been great! They moved from contract signing to pilot launch in 1 week, demonstrating remarkable efficiency. Our communication flows seamlessly through Slack with weekly calibration calls keeping everything on track. Their reporting provides clear, actionable insights, and the team's agility allows them to quickly adapt to our evolving needs. What I like most about Hugo is their team's ability to tackle complex problems head-on without needing constant direction. I've been pleasantly surprised by the stability of our Africa-based team – after experiencing high turnover with Philippines BPOs, it's refreshing to work with many of the same faces since day one. Their flexibility has also been a game-changer for our business; when we need to scale quickly, they make it happen without the red tape I've encountered with other BPO partners.
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Customer Support for IT Company
5.0 Aug 24, 2023Always available to connect via slack, email or chat. If we need to pick up the phone it’s never an issue. We have on-going calls as needed. The Hugo team is pretty flexible so it’s not hard to connect.
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Industry Experience
Hugo Inc. has received positive feedback across various industries, including Financial Services, eCommerce, Automotive, Information Technology, Gaming, Media, and Advertising & Marketing. Clients commend their expertise in enhancing customer support, streamlining operations, and driving revenue growth. In Financial Services, they excel at global customer experience management; in eCommerce, they improve back-office efficiency. Their adaptable project management and commitment to quality have resulted in measurable outcomes such as increased transaction volume and improved customer satisfaction, making them a reliable partner for businesses seeking growth and operational excellence.
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Media Information technology Financial services eCommerce Food & Beverages Automotive Environmental Services Advertising & marketing Gaming SoftwareWas this helpful?
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This provider is fluent in 54 languages:
- Mandarin
- English
- Spanish
- Arabic
- Bengali
- Hindi
- Russian
- Portuguese
- Japanese
- German
- Javanese
- Korean
This provider is available in 38 time zones:
- Colombia Time (COT)
- Near East Time (NET)
- Middle East Time (MET)
- China Taiwan Time (CTT)
- Gulf Standard Time (GST)
- Brazil Eastern Time (BET)
- Greenwich Mean Time (GMT)
- India Standard Time (IST)
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1 of 1 London-based review is 5 stars$50,000 – $199,999 avg. project cost for Customer Service Outsourcing services in LondonRead Similar ReviewsCustomer Service Outsourcing project highlight
CX Outsourcing for Financial Services Firm
5.0 — Hugo Inc. provides CX outsourcing services for a financial services firm. They support the client's expansion to key markets, streamline their partner onboarding process, and execute a customer Read moreWas this helpful?
$5,000+< $25 / hr1,000 - 9,999Serves London, EnglandServices provided
50% Customer Service Outsourcing20% Call Center Services10% Back Office Outsourcing +2 services10% Content Moderation Services10% Data Annotation ServicesSee all 47 projectsHelpware CX is a company specializing in Customer Service BPO and Outsourced Customer Support, offering remote customer care and call center solutions. According to client reviews, Helpware is consistently praised for their professionalism, customization, and seamless integration with clients' systems. Approximately 100% of the reviews highlight satisfaction with their service quality, meeting deadlines, and alignment with company values.
3 of 3 Customer Service Outsourcing reviews are 5 stars$200,000 – $999,999 avg. project costRead 3 ReviewsCustomer Service Outsourcing PROJECT HIGHLIGHT
Call Center Services for Hotel Booking Software Company
5.0 — Helpware provided call center services for a hotel booking software company. The team implemented a 24/7 multi-lingual support center solution and provided the client with agents. Read moreWas this helpful?
Industry Experience
Helpware CX has demonstrated strong capabilities across diverse industries, including Telecommunications, Information Technology, eCommerce, and Healthcare, receiving positive feedback for their customer research, training, and support services. Clients commend their project management efficiency, adaptability, and ability to enhance customer satisfaction. Overall sentiment is favorable, with notable success in improving response times and customer engagement, making Helpware a valuable partner for businesses seeking scalable support solutions.
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Software Consumer Products Healthcare Information technology eCommerce Education Food & Beverages Nonprofit Media Retail Automotive Other Industry Business services Financial services Advertising & marketing Telecommunications Arts, entertainment & music IT ServicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Helpware CX is frequently praised for providing exceptional value for money. Clients noted that their pricing is competitive and aligns well with project needs, with one stating they chose Helpware for its 'good value for cost.' Another client highlighted that Helpware's services led to significant cost savings and improved quality, affirming their budget fit. Overall, the sentiment reflects satisfaction with Helpware's pricing structure, with several clients expressing that they received more than they expected for their investment.Was this helpful?
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This provider is fluent in 16 languages:
- Mandarin
- English
- Spanish
- Arabic
- Russian
- Portuguese
- Japanese
- German
- Korean
- French
- Vietnamese
- Italian
This provider is available in 32 time zones:
- Near East Time (NET)
- Middle East Time (MET)
- China Taiwan Time (CTT)
- Brazil Eastern Time (BET)
- Greenwich Mean Time (GMT)
- India Standard Time (IST)
- Japan Standard Time (JST)
- Midway Islands Time (MIT)
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UndisclosedUndisclosed1,000 - 9,999Serves London, EnglandServices provided
35% Customer Service Outsourcing35% Data Annotation Services30% Generative AISee all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual call center outsourcing and customer support services. Reviews highlight Mindy Support's strong project management skills, timely delivery, and proactive communication. With 100% of reviewers praising their efficiency and commitment to high-quality service, the company is noted for its excellent value and adaptability to client needs.
Reviews mention Helpful
Mindy Support has received consistently positive feedback regarding their helpfulness across various projects. Clients highlighted exceptional customer support, with one stating, "They give the feeling to customers that they are always there for you." Another client noted the proactive nature of their team, stating, "Mindy has always asked for feedback proactively." Overall, the sentiment reflects a strong appreciation for Mindy Support's commitment to client satisfaction and responsiveness, contributing significantly to successful project outcomes.-
Customer Support for Interactive Gaming Platform
5.0 May 10, 2021The staff have always been very positive and always ready to help. Even with our more tedious requests, which we have really appreciated. Communicating the limitations of the available agent pool earlier on could have been done, this was cleared up but a bit later in the project than we would have preferred.
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LiDAR-Annotation for Autonomous Vehicle Company
5.0 Mar 18, 2021The team really made an effort to meet the required deadlines. Mindy was very helpful in adding more resources to the project when it was needed. Annotation is a quality and effectiveness play, and there is always room for improvement.
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Cloud Application Tech Support for Social Intranet Platform
5.0 May 18, 2020After training and onboarding, the team began to work really well – professionally, independently and in a client-oriented way. They were very helpful, providing an effective team and helping us to arrange the process much earlier before we expected. Their knowledge of quality assurance processes and maintaining uninterrupted work helped us to set up operations very smoothly and on the high level.
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Staff Augmentation for Medical Imaging Software Startup
5.0 Jul 14, 2020The support from MindySupport's team was excellent. Communication between our teams was very efficient, with questions being answered timely and clearly. Project managers are proactive, requesting feedback and discussing possible improvements upon completion of projects. Furthermore, they were very helpful with the long term planning of resources for the completing of multiple partially overlapping projects. They were attentive and also monitored the work of the external resources to help evaluate the project progress and identify any possible misunderstandings, issues and delays early on.
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Call Center Services for Beauty Brand
5.0 Jun 12, 2025Mindy Support is very helpful, has a good partnership, and is flexible. We mainly communicate with Mindy Support via email, and I believe the team uses Slack or Microsoft Teams. Mindy Support delivers on time and responds well to our needs.
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Industry Experience
Mindy Support has received positive feedback across various industries, including Automotive, eCommerce, and Financial Services. Their expertise in multilingual customer support, data annotation, and quality assurance stands out, with clients noting their operational efficiency and adaptability. In the Automotive sector, they excelled in customer service, while in eCommerce, they facilitated market expansion through effective telephone support. Overall, clients appreciate their strong communication, responsiveness, and flexibility, making them a suitable partner for businesses in sectors requiring robust customer and data support.
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Healthcare Beauty & Cosmetics Automotive eCommerce Manufacturing IT Services Engineering Software Research Arts, entertainment & music Financial services Utilities Gaming Other Industry Construction Advertising & marketing Information technology BeautyWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Mindy Support is consistently recognized for providing good value for money, with clients emphasizing their competitive pricing and quality of service. For instance, one client noted that Mindy Support offered a 'good value for cost' and another highlighted their 'excellent service at a reasonable price.' Overall, clients appreciate the balance between cost and quality, with many stating that Mindy Support's pricing is competitive compared to other vendors, making them a reliable choice for outsourcing.Was this helpful?
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This provider is fluent in 22 languages:
- English
- Spanish
- Portuguese
- German
- French
- Turkish
- Italian
- Polish
- Ukrainian
- Persian
- Romanian
- Dutch
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$1,000+< $25 / hr250 - 999London, England
Services provided
55% Customer Service Outsourcing35% Call Center Services10% Back Office OutsourcingSee all 27 projectsSimply Contact is a specialized Customer Support Outsourcing company that provides comprehensive Call Center Solutions, emphasizing Customer Service BPO and multi-channel support. With consistent high ratings, 100% of reviewers highlight their efficient project management and adaptability, citing improvements in customer satisfaction and response times by up to 40%. The company excels in providing tailored Customer Support Services across various industries.
1 of 1 reviews is 5 stars1 new review for Customer Service Outsourcing servicesLess than $10,000 avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
Simply Contact has received positive feedback in recent reviews, highlighting their effective customer support management. Clients appreciated the timely delivery of tasks, clear communication, and the reduction in their internal team's workload. Notably, one client mentioned the seamless organization and adaptability of the support team. While there was a suggestion for improved understanding of complex licensing issues, the overall sentiment remains highly favorable, indicating that Simply Contact is a reliable partner for customer support needs.Was this helpful?
See All Locations (7)London, England
45 Fitzroy Street
London, England W1T 6EB6 - 9
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1 of 2 London-based review is 5 starsUnknown avg. project cost for Customer Service Outsourcing services in LondonRead Similar ReviewsLondon-based Customer Service Outsourcing project highlight
Customer Support Services for SaaS Company
5.0 — Simply Contact provides a team of five customer support agents to help a SaaS company manage their help desk. The vendor addresses inbound customer requests and answers queries in English. Read moreWas this helpful?
Review Rating from Clients
4.5/5.0
Quality
4.0
Schedule
5.0
Cost
4.3
Willing to Refer
4.0
Local clients emphasize Simply Contact's resilience and professionalism in managing helpdesk services, boosting CSAT and providing timely, accurate responses. They value the company's transparency, effective communication, and capacity to handle multilingual support for intricate customer needs.Read Local ReviewsWas this helpful?
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$1,000+$50 - $99 / hr10 - 49Bishop's Stortford, England
Services provided
10% Customer Service Outsourcing60% IT Managed Services10% Cloud Consulting & SI +2 services10% Cybersecurity10% IT Strategy ConsultingSee all 3 projectsGenmar (UK) Ltd is an IT services company specializing in cybersecurity certifications and seamless telecommunications migrations. They consistently receive high ratings for their excellent project management and communication skills, with 100% of reviewers highlighting their prompt responses and professionalism. Feedback is overwhelmingly positive, with no areas for improvement mentioned by any clients.
3 of 3 reviews are 5 starsLess than $10,000 avg. project costRead 3 Recent ReviewsReviewed 3 times in the past 6 months
Genmar (UK) Ltd has received positive feedback in recent reviews, highlighting their effectiveness in achieving Cyber Essentials certification for multiple clients. Clients praised their excellent communication, project management, and timely delivery of services. One client noted they achieved certification on the first submission, while another emphasized minimal downtime during a phone system migration. Overall, the sentiment is overwhelmingly favorable, with no reported areas for improvement.Was this helpful?
Industry Experience
Genmar (UK) Ltd has demonstrated expertise across various industries, including Government, Legal, and Construction. Clients appreciated their proficiency in achieving Cyber Essentials certifications, seamless IT migrations, and robust project management. Feedback highlights strengths in communication, professionalism, and timely delivery. Overall sentiment is highly positive, indicating that Genmar is particularly well-suited for clients seeking IT support and cybersecurity enhancements in these sectors.
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Review Rating from Clients
5.0/5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
London-area clients praise Genmar (UK) Ltd for their cybersecurity expertise, helping them achieve certifications and improve security metrics through clear communication and timely project delivery.Read Local ReviewsWas this helpful?
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$1,000+< $25 / hr10 - 49London, England
Services provided
30% Customer Service Outsourcing25% Mobile App Development15% Web Development +3 services10% Application Management & Support10% Low/No Code Development10% Other Application DevelopmentSee all 14 projectsVirva Infotech is a web development company recognized for its adept handling of diverse projects, from website redesigns to complex social networking apps. Client feedback reflects a high satisfaction rate, with 100% of reviewers highlighting their project management skills and commitment to delivering on time and within budget. Their flexibility and dedication to client success are frequently praised.
Reviews mention Communicative
Clients have highlighted Virva Infotech's exceptional communication skills, noting their professionalism and transparency throughout the project. One client specifically remarked on their responsiveness to needs and dedication to meeting all requirements, emphasizing effective communication via email and messaging apps. The overall sentiment reflects a strong appreciation for their communicative approach, with an expectation that they maintain high standards in client care and communication moving forward.-
E-Commerce Development for Product Design Firm
5.0 Feb 18, 2025Virva Infotech’s processes are transparent and communication is professional. They were flexible with pricing and delivery. Client care, communication and development standards are very high and we hope they keep it that way.
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Industry Experience
Virva Infotech has garnered positive feedback across several industries, including Design, Information Technology, and Advertising & Marketing. Clients commend their expertise in website development, e-commerce integration, and application design, highlighting significant outcomes such as increased web traffic and client retention. The overall sentiment reflects a strong commitment to project success, timely delivery, and effective communication, making them a suitable partner for businesses seeking support in digital transformation and marketing solutions.
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Design Information technology Advertising & marketingWas this helpful?
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This provider is fluent in 2 languages:
- English
- Hindi
This provider is available in 2 time zones:
- India Standard Time (IST)
- Pacific Standard Time (PST)
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See All Locations (2)London, England
60 Tottenham Court Road
London, England W1T 2EW10 - 15
+44 203 432 3984
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$1,000+< $25 / hr1,000 - 9,999London, England
Services provided
30% Customer Service Outsourcing20% Back Office Outsourcing20% Call Center Services +2 services20% Sales Outsourcing10% TranscriptionSee all 4 projectsQuantanite is a company specializing in transcription, data entry, and menu programming services, often supporting companies in scaling their operations. Across multiple reviews, Quantanite is praised for its high-quality work, efficiency, and ability to integrate seamlessly with client teams, with over 90% of feedback indicating satisfaction with their services. Clients highlight their technical capabilities and flexibility, with no significant areas for improvement mentioned.
Reviews mention High-quality work
Quantanite has received overwhelmingly positive feedback regarding the high quality of their work. Clients have noted their efficiency and ability to meet or exceed expectations consistently. One client highlighted, 'The quality of Quantanite's work is high,' emphasizing their proficiency in handling complex tasks. Another client remarked on the strong commitment of their analysts, stating they are 'like an extension of our full-time team.' Overall, the sentiment reflects confidence in Quantanite's capabilities and dedication to client success.-
Transcription for Receipt Scanning Software Provider
5.0 Mar 10, 2021The quality of Quantanite's work is high. They consistently met or exceeded our expectations. Their ability to keep our information secure was never an issue.
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Industry Experience
Quantanite has demonstrated expertise across the Software and Food & Beverages industries. In Software, they excel in receipt transcription and operational support, receiving praise for their quality and efficiency. In the Food & Beverages sector, they effectively manage menu programming and support, showcasing flexibility and responsiveness. Overall, client sentiment is highly positive, highlighting Quantanite’s ability to integrate seamlessly with teams and deliver results that meet or exceed expectations.
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Software Food & BeveragesWas this helpful?
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Review Rating from Clients
4.5/5.0
Quality
4.5
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
Reviewers in London emphasize Quantanite's reliability in providing committed analysts for long-term projects, including finance and data entry. Clients value their workflow efficiency and the company's ability to adapt to evolving startup demands.Read Local ReviewsWas this helpful?
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UndisclosedUndisclosed50 - 249London, England
Services provided
10% Customer Service Outsourcing40% ERP Consulting and SI15% BI & Big Data Consulting & SI +3 services15% Custom Software Development10% Call Center Services10% Sales OutsourcingSee all 4 projectsAbacus Cambridge Partners is a technology solutions company specializing in API management and implementation, particularly with Google's Apigee tool, as well as other services like customer identity management and business process outsourcing. Across their reviews, they received overwhelmingly positive feedback for their technical expertise, flexibility, and project management, with no significant areas for improvement noted. They were recommended by 100% of clients, highlighting their ability to deliver quality work on time and maintain strong client relationships.
Reviews mention Flexible
Clients consistently commend Abacus Cambridge Partners for their flexibility in adapting to changing project requirements. One client highlighted their capacity to respond quickly to urgent requests, stating they often deliver within a day. Another noted their willingness to adjust timelines and deliverables as needed, which enhances project management efficiency. Overall, the sentiment regarding flexibility is overwhelmingly positive, with clients expressing satisfaction with their responsiveness and ability to accommodate dynamic needs.-
API Development for Telecommunications Company
5.0 Dec 6, 2021Abacus Cambridge is very flexible with the dynamic changes of our requirements, and they’re able to deliver based on our timelines. They also understand that the changes come from our clients. I appreciate their flexible and quick response; we have scenarios where our customer requests something to be delivered within less than a day.
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Apigee API & CIM Management for Holding Company
5.0 Mar 31, 2021They engage fully, taking project management and follow-up seriously. They’re flexible and willing to deliver quickly whenever we request it. They use our internal tools.
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Industry Experience
Abacus Cambridge Partners has demonstrated expertise across multiple industries, including Telecommunications, Retail, and Financial Services. In Telecommunications, clients praised their proficiency in API management and timely deliverables, resulting in enhanced revenue and reduced complaints. The Retail sector highlighted their capability in Customer Identity Management and flexible project engagement. In Financial Services, their adaptable and educated team received commendations for effective bill negotiation services. Overall, sentiment is highly positive, particularly in API management, project management, and client communication, making them a strong fit for tech-centric projects.
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Telecommunications Retail Financial servicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend Abacus Cambridge Partners for their exceptional value and cost-effectiveness. One client noted that their project was delivered on time and within budget, with no additional costs incurred. Another highlighted a significant reduction in time to market and increased revenue post-implementation, attributing this success to Abacus's expertise. Overall, the sentiment is overwhelmingly positive, with clients expressing satisfaction in both the quality of service provided and the financial investment made.Was this helpful?
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$1,000+Undisclosed50 - 249London, England
Services provided
20% Customer Service Outsourcing80% Conversion OptimizationSee all 2 projectsCommversion | Managed Live Chat specializes in providing 24-hour live chat support services, effectively managing client queries and bookings for businesses. The company is highly recommended, with 100% of reviews praising its seamless integration into existing teams and its ability to enhance efficiency and customer engagement. Clients laud Commversion for its exceptional service quality, flexibility, and competence.
Industry Experience
Commversion UK has received positive feedback across the Arts, Entertainment & Music and Business Services industries. In the beauty sector, clients praised their seamless integration and efficiency in handling bookings, emphasizing time savings and cost reduction. In the co-working space sector, clients highlighted their reliability and exceptional communication skills. Overall, the sentiment is highly favorable, demonstrating Commversion UK's expertise in enhancing client engagement and operational efficiency across diverse industries.
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Business services Arts, entertainment & musicWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed strong satisfaction with Commversion UK's cost-effectiveness and value for money. One client noted significant time and cost savings by utilizing their live chat service, which reduced the need for multiple staff members. Another client highlighted the exceptional quality of service and responsiveness, which justified the investment. Overall, feedback indicates that the company's services provide excellent return on investment, meeting client needs efficiently and effectively.Was this helpful?
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Review Rating from Clients
5.0/5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
London-based clients praise Commversion | Managed Live Chat for streamlining appointment bookings and reducing staff workload through 24/7 live chat support, resulting in more efficient client engagement and cost savings.Read Local ReviewsWas this helpful?
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$1,000+< $25 / hr1,000 - 9,999London, England
Services provided
40% Customer Service Outsourcing50% Call Center Services10% Business ConsultingSee all 4 projectsNICE inContact is a business process outsourcing company specializing in customer service solutions, including inbound call handling and interactive voice response services. The reviews generally highlight positive aspects, with approximately 75% mentioning strengths such as updated tools, effective communication, and cost savings. However, some feedback suggests room for improvement in employee engagement to reduce turnover.
Reviews mention Easy to work with
Clients consistently highlight NICE inContact's ease of collaboration, noting their proactive approach and effective communication. One client emphasized their convenience and minimal need for oversight, stating, 'They do their job and we give them the power to make certain decisions.' Overall sentiment reflects a strong satisfaction with their service, despite occasional concerns regarding staff turnover affecting consistency.-
Inbound Calling Services for Business Service
3.5 Nov 2, 2017They are proactive and make our job easier on a daily basis. They only contact us when it’s necessary. Their communication, convenience, and ease of use are their key strengths.
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Industry Experience
NICE inContact has garnered positive feedback across various industries, including Information Technology, Media, Business Services, and Other Industries. Clients praise their updated tools, competitive pricing, and effective communication. The company is particularly noted for enhancing customer support efficiency and productivity. Overall, they are recommended for businesses seeking reliable inbound services, especially in sectors where customer interaction is crucial.
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Other industries Media Information technology Business servicesWas this helpful?
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See All Locations (6)London, England
160 Queen Victoria Street, 2nd floor
London, England EC4V 4BF6 - 9
44.0.207.002.3000
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Undisclosed$25 - $49 / hr10 - 49Harlow, England
Services provided
35% Customer Service Outsourcing35% Call Center Services30% Back Office OutsourcingSee all 1 projectsMedical PA is a call center service provider specializing in handling phone calls and appointment scheduling for medical practices. Reviews indicate a high level of professionalism, with 100% of patients noting positive interactions. Clients appreciate the quick response times, typically within 10–15 minutes. However, there are occasional concerns about being put on hold without follow-up.
Industry Experience
Medical PA demonstrates notable expertise in the healthcare industry, providing efficient call center services that significantly reduce administrative burdens for medical professionals. Feedback highlights their professionalism and responsiveness, leading to improved patient interactions. While praised for their efficiency, minor concerns about call handling consistency were noted. Overall, the sentiment is positive, making Medical PA a strong candidate for healthcare providers seeking to enhance patient management.
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HealthcareWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive Medical PA as offering good value for money, with one podiatrist noting an investment of approximately $7,500, which significantly saved him time previously spent on calls. The professionalism of their service received positive feedback, with patients appreciating the responsiveness. However, there were minor concerns regarding call handling consistency. Overall, the sentiment is favorable, indicating that clients find the cost justified by the efficiency and quality of service provided.Was this helpful?
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$1,000+< $25 / hr250 - 999London, England
Services provided
40% Customer Service Outsourcing40% Call Center Services20% Back Office OutsourcingSee all 1 projectsCALLCARE is a UK-based company providing out-of-hours telephone answering services. While their onboarding process is reportedly effective, with initial setup conducted smoothly, reviews highlight significant shortcomings in communication and project management. Approximately 80% of feedback emphasizes poor post-implementation support, with reports of unreturned communications and unmet contractual commitments, leading to project abandonment.
Industry Experience
CALLCARE has received feedback primarily from the software industry, where they were tasked with providing out-of-hours support. Reviewers noted their effective onboarding process and reasonable pricing. However, overall sentiment indicates dissatisfaction due to poor post-implementation support, slow communication, and inadequate staff training, leading to a lack of engagement and fulfillment of contractual obligations. Potential clients in the software sector may consider CALLCARE's strengths in initial setup but should be cautious regarding ongoing service reliability.
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SoftwareWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have noted that CALLCARE offers a reasonable pricing structure, making it an attractive option for services. However, feedback indicates that the overall value is diminished by poor post-implementation support and communication issues. One client reported dissatisfaction with being billed despite abandoning the project due to unmet commitments. Overall, while the initial onboarding process was praised, the lack of responsiveness and ineffective staff training have led to concerns regarding the true value for money.Was this helpful?
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$1,000+$25 - $49 / hr10 - 49London, England
Services provided
55% Customer Service Outsourcing30% Sales Outsourcing10% Content Marketing +1 service5% Content Writing ServicesCustomer Service Outsourcing company 3C Online was launched in 2015. The team specializes in Customer Service Outsourcing and Sales Outsourcing.
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UndisclosedUndisclosed10,000+London, England
Services provided
33% Customer Service Outsourcing23% Call Center Services15% Sales Outsourcing +17 services5% Back Office Outsourcing5% Business Consulting5% Finance & Accounting Outsourcing (FAO)1% AI Development1% BI & Big Data Consulting & SI1% CRM Consulting and SI1% Custom Software Development1% Digital Strategy1% Graphic Design1% HR Consulting1% Mobile App Development1% Transcription1% Translation1% UX/UI Design1% Unified Communications Consulting & SI1% Web Design1% Web DevelopmentWebhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
Read moreSee All Locations (52)London, England
Brock House 19 Langham Street
London, England W1W 7NYMore than 5k
+44 (0)1324575000
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$100,000+< $25 / hr1,000 - 9,999London , England
Services provided
35% Customer Service Outsourcing45% Call Center Services10% Business Consulting +1 service10% Finance & Accounting Outsourcing (FAO)Firstsource Solutions is a large London , England-based phone answering service. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr250 - 999London, England
Services provided
20% Customer Service Outsourcing80% Call Center ServicesOnline Giants is a call center founded in 2013. The company offers Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49London, England
Services provided
50% Customer Service Outsourcing25% Business Consulting25% Corporate Training & CoachingLaunched in 2010, Harley Street Institute is a small Customer Service Outsourcing company based in London, England. Their team focuses on Customer Service Outsourcing and Business Consulting.
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$1,000+< $25 / hr10 - 49Richmond, England
Services provided
50% Customer Service Outsourcing25% Trucking25% Warehousing & DistributionCustomer Service Outsourcing company South london movers was launched in 1996. The firm offers Customer Service Outsourcing and Trucking, and is small.
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$5,000+$25 - $49 / hr10 - 49London, England
Services provided
65% Customer Service Outsourcing35% Call Center ServicesSee all 1 projectsVizgo Technologies is built to serve a global clientele, actively positioning its high-ticket development and managed support teams to assist tech startups, SaaS companies, and digital brands across
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UndisclosedUndisclosed2 - 9London, England
Services provided
50% Customer Service Outsourcing50% Document Digitization & ManagementFuture Formations Ltd is a Document Digitization & Management and Customer Service Outsourcing company. Their team specializes in Document Digitization & Management.
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$1,000+< $25 / hr250 - 999London, England
Services provided
30% Customer Service Outsourcing35% Back Office Outsourcing35% Call Center ServicesTricon, a telephone answering service, is based in London, England. They focus on Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9London, England
Services provided
50% Customer Service Outsourcing50% Commercial Property ManagementTV Mounting Pro is a small Commercial Property Management and Customer Service Outsourcing company. Launched in 2019, the team provides Commercial Property Management and Customer Service
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$5,000+< $25 / hr1,000 - 9,999London , England
Services provided
10% Customer Service Outsourcing45% Back Office Outsourcing25% Transcription +2 services10% Call Center Services10% Sales OutsourcingIntegreon, a large Back Office Outsourcing company, is headquartered in New York, New York and Makati, Philippines. Their services include Back Office Outsourcing and Transcription.
Read moreSee All Locations (6)London , England
100 Leman Street
London , England E1 8GH50 - 75
44.800.520.0447
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$5,000+$25 - $49 / hr10 - 49London , England
Services provided
35% Customer Service Outsourcing25% Back Office Outsourcing20% Call Center Services +1 service20% Sales OutsourcingFounded in 2018, Call Vidia is a Customer Service Outsourcing company. The company offers Customer Service Outsourcing and Back Office Outsourcing, and is small.
Read moreSee All Locations (2)London , England
1501, New Providence Wharf, 1 Fairmont Avenue
London , England E14 9PB10 - 15
+44.800.433.2876
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UndisclosedUndisclosed2 - 9Romford, England
Services provided
25% Customer Service Outsourcing25% Back Office Outsourcing25% Business Consulting +1 service25% Call Center ServicesSee all 1 projectsBusinAssist is a top provider of global business support solutions. We focus in delivering support services to start-ups, small to medium-sized businesses, as well as major multinational
Read more -
$5,000+< $25 / hr2 - 9London, England
Services provided
15% Customer Service Outsourcing40% Sales Outsourcing10% Direct Marketing +5 services10% Email Marketing10% Search Engine Optimization5% Business Consulting5% Content Marketing5% Social Media MarketingSee all 1 projectsDesire Group International specializes in services such as Customer Support Outsourcing and sales process improvement. Overall feedback from clients highlights their tech-driven approach, seamless reporting, and efficient project management, leading to significant business growth and increased revenue. Clients appreciate their systematic work process but suggest room for improvement in pricing.
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$1,000+< $25 / hr50 - 249Chigwell, England
Services provided
20% Customer Service Outsourcing80% Back Office OutsourcingFounded in 2011, Destiny Business Solutions Ltd is a midsize Back Office Outsourcing company. Their team provides Back Office Outsourcing and Customer Service Outsourcing.
Read more -
$1,000+< $25 / hr10 - 49London, England
Services provided
20% Customer Service Outsourcing55% Call Center Services25% Recruitment Process OutsourcingSee all 1 projectsMedlysis – Simplifying Medical Record Retrieval & ROI Services Location: London, UK | Serving clients across the United States Description:Medlysis is a specialized third-party service
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UndisclosedUndisclosed50 - 249London, England
Services provided
20% Customer Service Outsourcing80% Call Center ServicesEstablished in 2020, Globe Call Center is an answering service company. The team offers Call Center Services and Customer Service Outsourcing and is in London, England and Islamabad, Pakistan.
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$1,000+< $25 / hr50 - 249Sutton, England
Services provided
15% Customer Service Outsourcing25% Finance & Accounting Outsourcing (FAO)20% Accounting +2 services20% Back Office Outsourcing20% Real Estate LawTellida is a midsize Colombo, Sri Lanka-based Finance & Accounting Outsourcing (FAO) company. The team focuses on Finance & Accounting Outsourcing (FAO) and Back Office Outsourcing.
Read moreSee All Locations (2)Sutton, England
10 Sutton Plaza
Sutton, England SM1 4FT21 - 30
+447404408795
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Undisclosed< $25 / hr10 - 49Radlett, England
Services provided
25% Customer Service Outsourcing25% Call Center Services25% Marketing Strategy +1 service25% Web DevelopmentMarketing Strategy company The Covalence was established in 2018. Headquartered in Rawalpindi, Pakistan and Radlett, England, the team provides Marketing Strategy and Web Development.
Read moreSee All Locations (2)Radlett, England
Station Approach
Radlett, England WD72 - 5
+441923494949
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UndisclosedUndisclosed50 - 249London, England
Services provided
20% Customer Service Outsourcing40% Call Center Services20% Digital Strategy +1 service20% Search Engine OptimizationCall center company Smart Call Solutions Pvt Ltd was founded in 2022. The team offers Call Center Services and Digital Strategy.
Read moreSee All Locations (3)London, England
Middlesex Street, London
London, England E17HT41 - 49
+442080500285
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Undisclosed< $25 / hr10 - 49London, England
Services provided
10% Customer Service Outsourcing40% Translation20% Language Interpretation +2 services20% Transcription10% Call Center ServicesSee all 2 projectsLentrax Translation Services provides professional translation and transcription services, including document translation and localization for various languages. Their clients consistently highlight the company's accuracy, promptness, and excellent communication. Reviews commend Lentrax for their high-quality work and exceptional customer service, marking them as a reliable and efficient choice for translation needs.
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$1,000+Undisclosed50 - 249London, England
Services provided
20% Customer Service Outsourcing35% Back Office Outsourcing25% Commercial Property Management +1 service20% Compliance ConsultingSee all 1 projectsProperty Management Partner for Estate Agents At the forefront of Property Technology, we are revolutionising the industry by integrating cutting-edge automation and expert property management
Read more -
UndisclosedUndisclosed50 - 249Cuffley, England
Services provided
20% Customer Service Outsourcing20% Advertising20% Finance & Accounting Outsourcing (FAO) +2 services20% Marketing Strategy20% RecruitingBoS Outsourcing, an Advertising company, offer Advertising and Marketing Strategy. They were launched in 2017.
Read moreSee All Locations (4)Cuffley, England
Sopers House - Office 125, Sopers Road, Hertfordshire
Cuffley, England EN6 4RY76 - 100
+44 208 064 6000
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$25,000+$25 - $49 / hr50 - 249London, England
Services provided
20% Customer Service Outsourcing60% Sales Outsourcing10% Back Office Outsourcing +1 service10% RecruitingBuzz CX Global is a Sales Outsourcing company founded in 2023. The team focuses on Sales Outsourcing and Customer Service Outsourcing and is headquartered in London, England.
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$1,000+< $25 / hr50 - 249London, England
Services provided
20% Customer Service Outsourcing30% Back Office Outsourcing20% Call Center Services +3 services20% Sales Outsourcing5% HR Outsourcing5% Recruitment Process OutsourcingCrownline Global is a Back Office Outsourcing company based in London, England. Established in 2026, the team focuses on Back Office Outsourcing and Call Center Services.
Read more -
$50,000+$200 - $300 / hr10 - 49London, England
Services provided
20% Customer Service Outsourcing20% Sales Outsourcing15% Back Office Outsourcing +8 services10% Call Center Services5% Corporate Training & Coaching5% Document Digitization & Management5% IT Managed Services5% IT Staff Augmentation5% Marketing Strategy5% Other IT Consulting and SI5% Social Media MarketingCustomer Service Outsourcing company Web3 Community Management is in San Francisco, California and London, England. They provide Customer Service Outsourcing and Sales Outsourcing.
Read moreSee All Locations (2)London, England
18 Finsbury Square
London, England EC2A 1DX6 - 9
9168739000
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$1,000+< $25 / hr2 - 9London, England
Services provided
20% Customer Service Outsourcing30% Back Office Outsourcing30% Employer of Record (EOR) Services +1 service20% Finance & Accounting Outsourcing (FAO)Treba is a Back Office Outsourcing company. The agency is located in London, England. Their team offers Back Office Outsourcing and Employer of Record (EOR) Services.
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$1,000+< $25 / hr50 - 249London, England
Services provided
14% Customer Service Outsourcing16% Recruiting14% Call Center Services +4 services14% HR Outsourcing14% Recruitment Process Outsourcing14% Sales Outsourcing14% StaffingRecruit Overseas is a Recruiting company. Their team is in London, England and provides Recruiting and Call Center Services.
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$1,000+$100 - $149 / hr2 - 9London, England
Services provided
25% Customer Service Outsourcing50% Sales Outsourcing25% Direct MarketingOppdrip is a Sales Outsourcing company. Founded in 2023, the firm is in London, England. Their team specializes in Sales Outsourcing and Direct Marketing.
Read more -
$1,000+Undisclosed10 - 49London, England
Services provided
20% Customer Service Outsourcing30% AI Agents30% AI Development +1 service20% Sales OutsourcingCoAgents UK, a small AI Agents company, is based in London, England. Their services include AI Agents and Artificial Intelligence.
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$1,000+$25 - $49 / hr50 - 249London, England
Services provided
15% Customer Service Outsourcing15% Back Office Outsourcing15% Sales Outsourcing +17 services5% Affiliate Marketing5% Call Center Services5% Search Engine Optimization5% Web Development3% Content Marketing3% Custom Software Development3% Digital Strategy3% Ecommerce Marketing3% Email Marketing3% HR Outsourcing3% Mobile & App Marketing3% Mobile App Development3% Pay Per Click3% Social Media Marketing3% Video Marketing1% Content Writing Services1% Other Digital MarketingBrandix Pro is a London, England-based Back Office Outsourcing company. Established in 2022, the team focuses on Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49London, England
Services provided
50% Customer Service Outsourcing50% Sales OutsourcingDemand Exchange, a Customer Service Outsourcing and Sales Outsourcing company, was established in 2017. They provides Customer Service Outsourcing and Sales Outsourcing.
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Undisclosed< $25 / hr10 - 49London, England
Services provided
10% Customer Service Outsourcing15% HR Outsourcing15% Recruiting +6 services10% Back Office Outsourcing10% Employer of Record (EOR) Services10% Finance & Accounting Outsourcing (FAO)10% Social Media Marketing10% Staffing10% Web DevelopmentSmall Recruiting company Borderless Talent Hub, is based in London, England. The team offers Recruiting and HR Outsourcing.
Read moreView PackagesCustomer Service Outsourcing Remote Staff
Remote customer support that keeps your customers happy and your team free. Our trained support staff handle live chat, email, phone, ticketing and social enquiries, resolving issues quickly and representing your brand with care. Add cover during peak times, extend your hours, or build a full support team, fully managed by us. Start small, scale upWas this helpful?
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$5,000+$50 - $99 / hr2 - 9London, England
Services provided
10% Customer Service Outsourcing10% AI Consulting10% AI Development +7 services10% API Development10% Custom Software Development10% DevOps Managed Services10% E-Commerce Development10% Generative AI10% IT Strategy Consulting10% Web DevelopmentLaunched in 2023, Algorise LTD is an IT strategy consulting company. The firm offers IT strategy consulting and Custom Software Development.
Read moreMore responsive than most other service providers
Get in TouchAlgorise LTD is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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UndisclosedUndisclosed2 - 9London, England
Services provided
50% Customer Service Outsourcing50% Commercial DevelopmentQuantum Electrical is a Commercial Development and Customer Service Outsourcing company. They were launched in 2015, and their services include Commercial Development and Customer Service
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$1,000+< $25 / hr10 - 49London, England
Services provided
37% Customer Service Outsourcing25% Back Office Outsourcing16% Call Center Services +2 services12% Sales Outsourcing10% Social Media MarketingRSVP is a Customer Service Outsourcing company. Their small team is located in London, England. Their services include Customer Service Outsourcing and Back Office Outsourcing.
Read more -
UndisclosedUndisclosed250 - 999St Albans, England
Services provided
20% Customer Service Outsourcing20% Branding20% Marketing Strategy +3 services20% Sales Outsourcing10% Pay Per Click10% Search Engine OptimizationDemandbase, a branding firm, is headquartered in San Francisco, California and St Albans, England. They focus on Branding and Marketing Strategy.
Read moreSee All Locations (2)St Albans, England
Arquen House, 4-6 Spicer Street, St.
St Albans, England AL3 4PQ21 - 30
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UndisclosedUndisclosed1,000 - 9,999City of London, England
Services provided
10% Customer Service Outsourcing15% Pay Per Click15% Social Media Marketing +6 services10% AI Development10% Advertising10% CRM Consulting and SI10% Email Marketing10% Market Research10% Marketing StrategyZeta Global, a social media marketing firm, is in New York, New York and City of London, England. Their services include Social Media Marketing and Pay Per Click.
Read moreSee All Locations (3)City of London, England
125 Kingsway
City of London, England WC1V 7BF10 - 15
+44 20 3219 6200
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$1,000+< $25 / hr10 - 49London, England
Services provided
20% Customer Service Outsourcing20% Accounting20% Back Office Outsourcing +2 services20% Business Consulting20% Web DesignAetherbloom is a web design company. In London, England, the agency focuses on Web Design and Business Consulting.
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UndisclosedUndisclosed10 - 49London, England
Services provided
20% Customer Service Outsourcing80% FulfillmentFulfillment company Avasam specializes in Fulfillment and Customer Service Outsourcing. They are in London, England.
Read more -
$1,000+$50 - $99 / hr10 - 49Gravesend, England
Services provided
100% Customer Service OutsourcingFounded in 2018, Perfect Reception is a small Customer Service Outsourcing company. Their team focuses on Customer Service Outsourcing.
Read more
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List of the Top 8 London Customer Support Companies
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$1,000+< $25 / hr250 - 999London, England
Ability to deliver
36.6/40.017/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr1,000 - 9,999London, England
Ability to deliver
30.3/40.015.6/20 Reviews7.6/10 Clients & Experience7.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
UndisclosedUndisclosed50 - 249London, England
Ability to deliver
32/40.015.8/20 Reviews8.2/10 Clients & Experience8/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr10 - 49London, England
Ability to deliver
28.1/40.016.4/20 Reviews6.1/10 Clients & Experience5.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+Undisclosed50 - 249London, England
Ability to deliver
27.2/40.016.2/20 Reviews5.7/10 Clients & Experience5.3/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$1,000+< $25 / hr1,000 - 9,999London, England
Ability to deliver
18.4/40.012.4/20 Reviews0/10 Clients & Experience6/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
Undisclosed$25 - $49 / hr10 - 49Harlow, England
Ability to deliver
20.1/40.014.6/20 Reviews1.4/10 Clients & Experience4/10 Market PresenceService focus
35% Customer Service Outsourcing65% Other -
$1,000+< $25 / hr250 - 999London, England
Ability to deliver
16.3/40.01.6/20 Reviews7.6/10 Clients & Experience7.1/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+$25 - $49 / hr10 - 49London, England
Ability to deliver
10.1/40.00/20 Reviews4.6/10 Clients & Experience5.5/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
UndisclosedUndisclosed10,000+London, England
Ability to deliver
7.2/40.00/20 Reviews0/10 Clients & Experience7.2/10 Market PresenceService focus
33% Customer Service Outsourcing67% Other -
$100,000+< $25 / hr1,000 - 9,999London , England
Ability to deliver
6/40.00/20 Reviews0/10 Clients & Experience6/10 Market PresenceService focus
35% Customer Service Outsourcing65% Other -
$1,000+< $25 / hr250 - 999London, England
Ability to deliver
7.6/40.00/20 Reviews3.6/10 Clients & Experience4/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
UndisclosedUndisclosed10 - 49London, England
Ability to deliver
5.5/40.00/20 Reviews0/10 Clients & Experience5.5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr10 - 49Richmond, England
Ability to deliver
5.5/40.00/20 Reviews0/10 Clients & Experience5.5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+$25 - $49 / hr10 - 49London, England
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
UndisclosedUndisclosed2 - 9London, England
Ability to deliver
5.7/40.00/20 Reviews0/10 Clients & Experience5.7/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999London, England
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
UndisclosedUndisclosed2 - 9London, England
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+< $25 / hr1,000 - 9,999London , England
Ability to deliver
6.6/40.00/20 Reviews0/10 Clients & Experience6.6/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$5,000+$25 - $49 / hr10 - 49London , England
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
35% Customer Service Outsourcing65% Other -
UndisclosedUndisclosed2 - 9Romford, England
Ability to deliver
5.6/40.00/20 Reviews0/10 Clients & Experience5.6/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$5,000+< $25 / hr2 - 9London, England
Ability to deliver
5.9/40.00/20 Reviews1.4/10 Clients & Experience4.6/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+< $25 / hr50 - 249Chigwell, England
Ability to deliver
4.7/40.00/20 Reviews0/10 Clients & Experience4.7/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other
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