Top Customer Support Services in London
63 Companies
List of the Top London Customer Support Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Serves London, EnglandServices provided
25% Customer Service Outsourcing20% Call Center Services15% Back Office Outsourcing +4 services10% Content Moderation Services10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)10% Sales OutsourcingSee all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
Reviews mention High-quality work
Clients consistently commend Hugo for delivering high-quality work, noting significant improvements in operational efficiency and accuracy. One client highlighted a 99.8% accuracy in order processing and a 17% revenue increase, attributing these successes to Hugo's meticulous management and adaptability. Another client praised the company's ability to provide near-perfect customer support responses, enhancing their Net Promoter Score. Overall, feedback reflects a strong sentiment of satisfaction with the quality and impact of Hugo's services.-
Back Office Outsourcing for E-Commerce Co
5.0 Sep 24, 2024Hugo's ability to scale their services to match our growth without compromising quality has been crucial to our success. Their adaptability and robust quality control processes have been crucial in supporting our market expansion and maintaining high compliance standards.
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Content Mktg & Call Center Services for Cashback Gaming Co
5.0 Aug 23, 2023Hugo impressed us with meticulous attention to detail, consistently delivering excellent outcomes. Their proactive approach continuously improves workflows for optimal results.
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Scaling & QA Services for Media Company
5.0 Aug 23, 2023We can now push out content 3X faster with almost 100% accuracy on all of our content through audio and video. They deliver great work.
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Industry Experience
Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming MediaWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.Was this helpful?
1 of 1 London-based review is 5 stars$50,000 – $199,999 avg. project cost for Customer Service Outsourcing services in LondonRead Similar ReviewsCustomer Service Outsourcing project highlight
CX Outsourcing for Financial Services Firm
5.0 — Hugo Inc. provides CX outsourcing services for a financial services firm. They support the client's expansion to key markets, streamline their partner onboarding process, and execute a customer Read moreWas this helpful?
$5,000+< $25 / hr1,000 - 9,999Serves London, EnglandServices provided
60% Customer Service Outsourcing20% Back Office Outsourcing20% Call Center ServicesSee all 46 projectsHelpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.
Reviews mention Adaptable
Overall, client feedback on Helpware highlights their adaptability as a significant strength. One client noted their impressive capability to adjust to evolving project requirements, stating, "Helpware has done an excellent job of adapting to those changes." Another client emphasized their remarkable ability to scale resources quickly, achieving a target of 500 agents per day. This consistent adaptability has led to successful outcomes across various projects, reinforcing Helpware's reputation as a responsive and flexible partner.-
Video Labeling For IoT Company
5.0 Oct 3, 2022We are a technology company, and our software and products are constantly changing and evolving. Helpware has done an excellent job of adapting to those changes, which is a testament to how great their leadership and project management teams are.
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Call Center Services for Food & Beverage Company
5.0 Aug 10, 2020I was most impressed by their company culture and adaptability.
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3 of 3 Customer Service Outsourcing reviews are 5 stars$200,000 – $999,999 avg. project costRead 3 ReviewsCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Service Outsourcing for Parking Software Company
5.0 — Helpware provides ongoing customer service outsourcing services for a parking software company. The team handles equipment and software; they’re in charge of remotely troubleshooting issues for Read moreWas this helpful?
Industry Experience
Helpware has demonstrated strong capabilities across various industries including Information Technology, Healthcare, Software, eCommerce, Consumer Products, and Financial Services. Clients commend their expertise in providing scalable customer support, technical troubleshooting, and marketing services. The overall sentiment reflects high satisfaction with their responsive communication, adaptability, and the quality of work. Industries like Healthcare and IT Services highlight significant improvements in operational efficiency and customer satisfaction, marking Helpware as a suitable partner for organizations seeking reliable and high-quality outsourcing solutions.
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Information technology Arts, entertainment & music Healthcare Software eCommerce Consumer Products Education IT Services Food & Beverages Nonprofit Media Advertising & marketing Business services Financial services Retail Other Industry AutomotiveWas this helpful?
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UndisclosedUndisclosed1,000 - 9,999Serves London, EnglandServices provided
35% Customer Service Outsourcing35% Data Annotation Services30% Generative AISee all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual customer support, call center outsourcing, and remote customer care services. Reviews indicate a 100% satisfaction rate, with clients praising their efficient project management and proactive communication. Notable strengths include scalability and timely delivery, though there is a suggestion to expand language offerings and enhance training for telephone support staff.
Reviews mention Communicative
Overall, client feedback highlights Mindy Support's strong communication skills, with many reviews praising their responsiveness and clarity. One client noted, "the quick and clear communication from my contact person made the process smooth and efficient." Another remarked on the "good communication" and how the team is "always attentive to our feedback." This sentiment is echoed across multiple reviews, establishing a positive perception of Mindy Support's communicative approach in managing projects.-
Data Annotation Services for AI Software Dev Startup
5.0 May 24, 2022Mindy communicates frequently with us, giving daily updates on the annotations and suggestions if something can be improved. They were very flexible and open to discussing any needed changes.
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Cell Tracking for Research Institute
4.5 Dec 15, 2021Communication between teams is good despite working remotely. We have always received the results quickly. In addition, the team is always attentive to our feedback to improve the results.
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Annotation Service for AI Development Company
5.0 Dec 14, 2021They have been responsive to our needs and they're prompt in communications. They complete the project respecting the deadline and the results were of a very good quality.
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Annotation Assistance for Video Game Developer
5.0 Dec 9, 2021Very efficient. The communication between our two teams is clear and open. Following our partnership on this project, we observed a significant improvement of our model accuracy.
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AI Data Annotation for IT Services Company
5.0 Jul 29, 2021Our coordination is mainly by email and that works very well. The specialists from Mindy Support are very thorough and respond very quickly to all our inquiries.
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Industry Experience
Mindy Support has demonstrated significant expertise across various industries, primarily in Beauty, Automotive, eCommerce, IT Services, Software, Engineering, and Healthcare. Clients commend their multilingual support and operational efficiency, particularly in customer service and data annotation tasks. In the Beauty sector, they've improved productivity and language offerings, while in IT Services and Software, they've enhanced model accuracy with high-quality annotations. Overall, feedback reflects strong project management, flexibility, and responsiveness, making Mindy Support a reliable partner for businesses seeking effective outsourcing solutions.
Read All ReviewsSelect Industry to see insights
Beauty Beauty & Cosmetics Automotive eCommerce Manufacturing IT Services Engineering Software Research Arts, entertainment & music Financial services Utilities Gaming Other Industry Construction Healthcare Information technology Advertising & marketingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight Mindy Support's competitive pricing and excellent value for money. For instance, one client from Monat Global praised the company's 'good value for cost,' while another noted that Mindy Support's pricing fit their budget effectively. Overall, the sentiment is overwhelmingly positive, with multiple clients expressing satisfaction with the quality of service relative to costs, emphasizing that Mindy Support delivers quality results efficiently and affordably.Was this helpful?
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$1,000+< $25 / hr50 - 249Monks Risborough, England
Services provided
10% Customer Service Outsourcing50% Call Center Services10% Direct Marketing +3 services10% Event Marketing10% Market Research10% Public RelationsCATI call center is an answering service company. Launched in 2011, the team offers Call Center Services and Event Marketing. The company is in Kyiv, Ukraine and Monks Risborough, England.
Read moreSee All Locations (2)Monks Risborough, England
71 South Street
Monks Risborough, England HP2710 - 15
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UndisclosedUndisclosed2 - 9City of London, England
Services provided
10% Customer Service Outsourcing10% AI Consulting10% AI Development +7 services10% CRM Consulting and SI10% Cloud Consulting & SI10% Custom Software Development10% ECM Consulting and SI10% ERP Consulting and SI10% IT Managed Services10% Web DesignDocstack is a small artificial intelligence firm based in City of London, England. The team specializes in Artificial Intelligence and cloud consulting & SI.
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Featured
What are Featured Providers?
$1,000+Undisclosed250 - 999Serves London, EnglandServices provided
80% Customer Service Outsourcing10% Back Office Outsourcing10% Call Center ServicesSee all 67 projectsTop Customer Service is a prominent provider of Customer Support Outsourcing and Call Center Solutions, offering services such as inbound call handling and customer inquiry management. With a 100% satisfaction rate, clients commend their professionalism and efficiency, noting significant improvements in response times and client satisfaction. Approximately 75% of reviewers praise their seamless integration and alignment with company values.
26 of 26 reviews are 5 stars16 new reviews for Customer Service Outsourcing services$50,000 – $199,999 avg. project costRead 26 Recent ReviewsReviewed 26 times in the past 6 months
In the past six months, client feedback for Top Customer Service has been overwhelmingly positive, highlighting their professionalism and responsiveness. Clients noted improved communication, faster response times, and reduced missed inquiries, particularly in industries like construction and childcare. Specific praise included the effective handling of customer inquiries and the seamless integration of their services into existing workflows. Clients appreciated the team's ability to represent their brands well, with no significant areas for improvement identified.Was this helpful?
Industry Experience
Top Customer Service has received positive feedback across various industries, including Electric, Home Services, Contracting, Education, Automotive, and Healthcare, highlighting their effective customer support and communication management. Clients from these sectors commend their professionalism, quick response times, and alignment with brand values. Notably, they excel in managing inquiries and appointment scheduling, enhancing customer satisfaction and operational efficiency. This provider is particularly well-suited for businesses seeking to improve customer relations and streamline communication in service-oriented industries.
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Agriculture Non-profit Construction Home Services Electric Financial services Advertising & marketing IT Services Other Industry Other industries Business services Real estate Government Education Medical Automotive Legal ContractingWas this helpful?
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$1,000+< $25 / hr250 - 999Southend-on-sea, England
Services provided
33% Customer Service Outsourcing34% Call Center Services20% Back Office Outsourcing +1 service13% Sales OutsourcingLaunched in 2010, Ventrica is an answering service company. The team offers Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr50 - 249Woodley, England
Services provided
15% Customer Service Outsourcing55% Engineering15% IT Managed Services +1 service15% IT Strategy ConsultingSuperior Estimates Architectural Designs, an Engineering company, is based in Albany, New York and Woodley, England. Their services include Engineering and IT strategy consulting.
Read moreSee All Locations (2)Woodley, England
13 Loddon Bridge Road
Woodley, England RG5 4AU2 - 5
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$10,000+$50 - $99 / hr50 - 249Brighton, England
Services provided
20% Customer Service Outsourcing40% Call Center Services40% Sales OutsourcingAnswering service company The Telemarketing Company is based in Brighton, England. The team focuses on Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed10 - 49Brighton and Hove, England
Services provided
25% Customer Service Outsourcing25% Business Consulting25% Marketing Strategy +1 service25% Sales OutsourcingFounded in 2019, Publisher Friend is a Marketing Strategy company. The team offers Marketing Strategy and Business Consulting.
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$1,000+< $25 / hr10,000+Milton Keynes, England
Services provided
20% Customer Service Outsourcing40% Back Office Outsourcing30% Call Center Services +1 service10% Sales OutsourcingKonecta, a Back Office Outsourcing company, offers Back Office Outsourcing and Call Center Services. The agency is headquartered in Milton Keynes, England.
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$1,000+< $25 / hr10 - 49Bedford, England
Services provided
25% Customer Service Outsourcing40% Recruitment Process Outsourcing30% Sales Outsourcing +1 service5% Back Office OutsourcingCION BPO is a Recruitment Process Outsourcing company. The Cape Town, South Africa-based team offers Recruitment Process Outsourcing and Sales Outsourcing.
Read moreSee All Locations (2)Bedford, England
27 Saint Cuthbert's Street
Bedford, England MK40 3JG2 - 5
0121 630 6137
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UndisclosedUndisclosed50 - 249Milton Keynes, England
Services provided
20% Customer Service Outsourcing20% Business Consulting20% Compliance Consulting +2 services20% Digital Strategy20% Public RelationsIndigo Medical, a public relations company, specialize in Public Relations and Digital Strategy. They were founded in 2008.
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UndisclosedUndisclosed10 - 49Lancing, England
Services provided
10% Customer Service Outsourcing40% Fulfillment40% Warehousing & Distribution +1 service10% Sales OutsourcingUK Pick & Pack is a Fulfillment company. Their team is headquartered in Lancing, England and provides Fulfillment and Warehousing & Distribution.
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UndisclosedUndisclosed250 - 999Borehamwood, England
Services provided
35% Customer Service Outsourcing35% Back Office Outsourcing30% TranscriptionServicesNow Group is a Back Office Outsourcing company established in 2002. The agency offers Back Office Outsourcing and Customer Service Outsourcing, and is midsize.
Read moreSee All Locations (2)Borehamwood, England
2 Delta Court, Manor Way,
Borehamwood, England WD6 1FJ020 8236 9474
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$1,000+< $25 / hr10 - 49Wembley, England
Services provided
36% Customer Service Outsourcing36% Call Center Services18% Sales Outsourcing +1 service10% Back Office OutsourcingConfero, a call center, is located in Wembley, England and London, England. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9Hounslow , England
Services provided
25% Customer Service Outsourcing75% Call Center ServicesComputer Call is a telephone answering service. They are headquartered in Hounslow , England and have small team. Their services include Call Center Services and Customer Service Outsourcing.
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List of the Top 7 London Customer Support Companies
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$5,000+< $25 / hr250 - 999London, England
Ability to deliver
35/40.017/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr1,000 - 9,999London, England
Ability to deliver
30.3/40.015.6/20 Reviews7.6/10 Clients & Experience7.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
UndisclosedUndisclosed50 - 249London, England
Ability to deliver
32/40.015.8/20 Reviews8.2/10 Clients & Experience8/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+Undisclosed50 - 249London, England
Ability to deliver
27.2/40.016.2/20 Reviews5.7/10 Clients & Experience5.3/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$1,000+< $25 / hr1,000 - 9,999London, England
Ability to deliver
18.4/40.012.4/20 Reviews0/10 Clients & Experience6/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
Undisclosed$25 - $49 / hr10 - 49Harlow, England
Ability to deliver
20.1/40.014.6/20 Reviews1.4/10 Clients & Experience4/10 Market PresenceService focus
35% Customer Service Outsourcing65% Other -
$1,000+< $25 / hr250 - 999London, England
Ability to deliver
16.3/40.01.6/20 Reviews7.6/10 Clients & Experience7.1/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+$25 - $49 / hr10 - 49London, England
Ability to deliver
9.9/40.00/20 Reviews4.6/10 Clients & Experience5.3/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
UndisclosedUndisclosed10,000+London, England
Ability to deliver
7.2/40.00/20 Reviews0/10 Clients & Experience7.2/10 Market PresenceService focus
33% Customer Service Outsourcing67% Other -
$100,000+< $25 / hr1,000 - 9,999London , England
Ability to deliver
6/40.00/20 Reviews0/10 Clients & Experience6/10 Market PresenceService focus
35% Customer Service Outsourcing65% Other -
$1,000+< $25 / hr250 - 999London, England
Ability to deliver
7.6/40.00/20 Reviews3.6/10 Clients & Experience4/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
UndisclosedUndisclosed10 - 49London, England
Ability to deliver
5.5/40.00/20 Reviews0/10 Clients & Experience5.5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr10 - 49Richmond, England
Ability to deliver
5.5/40.00/20 Reviews0/10 Clients & Experience5.5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
UndisclosedUndisclosed2 - 9London, England
Ability to deliver
5.7/40.00/20 Reviews0/10 Clients & Experience5.7/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999London, England
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
UndisclosedUndisclosed2 - 9London, England
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+< $25 / hr1,000 - 9,999London , England
Ability to deliver
6.6/40.00/20 Reviews0/10 Clients & Experience6.6/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$5,000+$25 - $49 / hr10 - 49London , England
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
35% Customer Service Outsourcing65% Other -
UndisclosedUndisclosed2 - 9Romford, England
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$5,000+< $25 / hr2 - 9London, England
Ability to deliver
5.9/40.00/20 Reviews1.4/10 Clients & Experience4.6/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+< $25 / hr50 - 249Chigwell, England
Ability to deliver
4.7/40.00/20 Reviews0/10 Clients & Experience4.7/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$1,000+< $25 / hr10 - 49London, England
Ability to deliver
5/40.00/20 Reviews1/10 Clients & Experience4/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other
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