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Top Customer Support Services in London

Ratings Updated: February 3, 2026

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6 Leaders 15 Contenders

58 Companies

Country: England

City: London

Services: Customer Service Outsourcing

List of the Top London Customer Support Companies

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Hugo Inc.

5.0 28 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves London, England

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.

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Reviews mention Communicative
Clients consistently commend Hugo for their exceptional communication skills, noting their proactive approach and responsiveness to needs. One client highlighted Hugo's 'eagerness to excel,' while another praised their 'top-notch onboarding' and effortless communication via dedicated channels. Moreover, feedback reflects an overall sentiment of satisfaction, with clients appreciating the regular updates and flexibility in addressing project requirements, enhancing collaboration and project success.

Digital Marketing, SMM & SEO for Software Solutions Company

5.0 Dec 8, 2023

Hugo's project management was exemplary throughout our engagement. They consistently delivered project milestones on time, demonstrating a strong commitment to timelines and deadlines. Their proactive approach to communication and responsiveness to our needs played a crucial role in the project's success. Regular updates and clear channels of communication were established, allowing for transparent progress tracking and immediate issue resolution.
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Staff Aug & Content Moderation for Blockchain Technology Co

5.0 Aug 23, 2023

Their onboarding was top-notch, ensuring a smooth start. Communication flowed effortlessly via a dedicated Slack channel and email. Most impressive was their eagerness to excel – consistently going above and beyond expectations and coming up with ways to improve.
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Customer Support for FinTech Organization

5.0 Aug 23, 2023

Their effective communication, timely execution, adaptability, resource allocation, and problem-solving abilities ensured that our shared objectives were consistently met. Their proficiency in these areas elevated them from being just a service provider to a strategic partner, contributing significantly to the achievements of our projects.
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Call Center Services for Gaming Company

5.0 Aug 17, 2023

Communication played a pivotal role in our partnership, and Hugo excelled in this regard. They provided a range of communication channels including Slack, email, and even phone calls, ensuring that we were always connected and well-informed. This accessibility made coordination effortless, and it was remarkably convenient to discuss updates, provide feedback, and clarify any queries.
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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

Lagos, Nigeria

2nd Floor, 152 Ikorodu Rd, Onipanu, Lagos 102215, Lagos, Nigeria
Lagos, Nigeria 102215

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Helpware CX

4.8 46 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves London, England

Services provided

60% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services

Helpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.

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Reviews mention Proactive
Helpware consistently receives positive feedback regarding their proactive approach in client engagements. Clients commend their ability to anticipate needs and swiftly address challenges, as evidenced by one client noting their 'enthusiastic and proactive approach to calling out risks.' Another highlighted their 'transparent and proactive' communication style. Overall, the sentiment is overwhelmingly favorable, with clients appreciating Helpware's commitment to improvement and collaboration, reinforcing their role as an integral part of the teams they support.

Centralization Process & Outsourcing Svcs for Treatment Firm

5.0 Aug 18, 2021

Their transparent and proactive approach has been impressive. On top of that, they’re great to talk with.
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Call Center Services for Nonprofit Organization

5.0 Jun 2, 2021

I've been most impressed by their enthusiastic and proactive approach to calling out things going well, things going poorly, and risks. The communication has helped us move quickly and prevent issues before they happen.
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Call Center Services for Resume Builder Website

5.0 Apr 29, 2021

They were extremely proactive in surfacing opportunities for improvements either in our product or our business practices. We appreciate most just how flexible they were in working with a smaller, but rapidly growing, business.
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Call Center Services for E-Learning Software Company

5.0 Aug 29, 2020

Team quickly learned the system, built a solid support ticket plan, and was proactive and super helpful how they answered tickets and made themselves available.
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Image Annotation for Computer Vision Software

5.0 May 29, 2019

Their team is extremely responsive to our questions and feedback and provides updates proactively. Their customer service has made the process as easy and smooth as possible for us.
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Industry Experience

Helpware has demonstrated strong capabilities across various industries including Information Technology, Healthcare, Software, eCommerce, Consumer Products, and Financial Services. Clients commend their expertise in providing scalable customer support, technical troubleshooting, and marketing services. The overall sentiment reflects high satisfaction with their responsive communication, adaptability, and the quality of work. Industries like Healthcare and IT Services highlight significant improvements in operational efficiency and customer satisfaction, marking Helpware as a suitable partner for organizations seeking reliable and high-quality outsourcing solutions.
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Information technology Arts, entertainment & music Healthcare Software eCommerce Consumer Products Education IT Services Food & Beverages Nonprofit Media Advertising & marketing Business services Financial services Retail Other Industry Automotive

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Average Project Cost Breakdown

$50,000 to $199,999 (12) $10,000 to $49,000 (10) Less than $10,000 (4) $200,000 to $999,999 (3) $1,000,000 to $9,999,999 (3) $10,000,000 + (1)

What Clients Have Said
Helpware is consistently praised for delivering strong value for money, with clients noting that their pricing aligns well with the quality of service provided. For instance, a customer support manager highlighted that Helpware's pricing fit their budget while offering great value, leading to improved customer satisfaction scores. Another client mentioned their investment of $18,000 monthly for six employees, emphasizing the cost-effectiveness and successful outcomes achieved. Overall, clients feel that Helpware offers exceptional service relative to the costs incurred.
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More responsive than most other service providers

Helpware CX is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Mindy Support

4.8 37 reviews
Premier Verified

Undisclosed

Undisclosed

1,000 - 9,999

Serves London, England

Services provided

35% Customer Service Outsourcing

35% Data Annotation Services

30% Generative AI

Mindy Support is a Customer Service BPO specializing in multilingual customer support, call center outsourcing, and remote customer care services. Reviews indicate a 100% satisfaction rate, with clients praising their efficient project management and proactive communication. Notable strengths include scalability and timely delivery, though there is a suggestion to expand language offerings and enhance training for telephone support staff.

See all 37 projects
Reviews mention Flexible
Clients consistently highlight Mindy Support's flexibility in adapting to their evolving needs and project requirements. For instance, one client noted their 'strong can-do attitude' and proactive approach in addressing challenges. Another emphasized their ability to implement changes swiftly, stating they 'always react and try to implement requirements quickly.' Overall, the sentiment regarding flexibility is overwhelmingly positive, with clients appreciating Mindy Support's responsiveness and adaptability in various project contexts.

Data Annotation Services for Mapping Company

4.5 Sep 13, 2024

They always react and try to implement requirements quickly or look for suitable solutions. They are Young, staying always calm and are always flexible.
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Call Center Services for Software Company

5.0 Jun 21, 2024

They are efficient, responsive, and showcase impressive flexibility, seamlessly adapting to our individual processes and needs. Together with Mindy, we launched several customer support streams in parallel, all successfully set up from scratch to launch.
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Data Annotation Services for AI Software Dev Startup

5.0 May 24, 2022

Mindy communicates frequently with us, giving daily updates on the annotations and suggestions if something can be improved. They were very flexible and open to discussing any needed changes.
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Image Annotation for Construction Technology Provider

5.0 Feb 4, 2021

They were easy to work with, flexible, and very friendly.
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BPO for Consumer Goods Marketplace

5.0 Jun 16, 2020

When we agree on something, Mindy Support always delivers in terms of project management. For example, when we ask to increase the team size or when come up a new contract version release with new KPIs, they are very fast. Their other strength is in contractual flexibility when it comes to upsizing and downsizing the team.
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Industry Experience

Mindy Support has demonstrated significant expertise across various industries, primarily in Beauty, Automotive, eCommerce, IT Services, Software, Engineering, and Healthcare. Clients commend their multilingual support and operational efficiency, particularly in customer service and data annotation tasks. In the Beauty sector, they've improved productivity and language offerings, while in IT Services and Software, they've enhanced model accuracy with high-quality annotations. Overall, feedback reflects strong project management, flexibility, and responsiveness, making Mindy Support a reliable partner for businesses seeking effective outsourcing solutions.
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Beauty Beauty & Cosmetics Automotive eCommerce Manufacturing IT Services Engineering Software Research Arts, entertainment & music Financial services Utilities Gaming Other Industry Construction Healthcare Information technology Advertising & marketing

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Average Project Cost Breakdown

Less than $10,000 (13) $10,000 to $49,000 (7) $50,000 to $199,999 (2)

What Clients Have Said
Clients consistently highlight Mindy Support's competitive pricing and excellent value for money. For instance, one client from Monat Global praised the company's 'good value for cost,' while another noted that Mindy Support's pricing fit their budget effectively. Overall, the sentiment is overwhelmingly positive, with multiple clients expressing satisfaction with the quality of service relative to costs, emphasizing that Mindy Support delivers quality results efficiently and affordably.
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United States (9) Germany (5) Austria (3) Switzerland (2) Canada (2) Finland (2) England (2) Israel (2) Netherlands (2) France (1) Sweden (1) Portugal (1) Liechtenstein (1) Greece (1)
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The Telemarketing Company

Not yet reviewed

$10,000+

$50 - $99 / hr

50 - 249

Brighton, England

Services provided

20% Customer Service Outsourcing

40% Call Center Services

40% Sales Outsourcing

Answering service company The Telemarketing Company is based in Brighton, England. The team focuses on Call Center Services and Sales Outsourcing.
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Publisher Friend

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Brighton and Hove, England

Services provided

25% Customer Service Outsourcing

25% Business Consulting

25% Marketing Strategy +1 service

25% Sales Outsourcing

Founded in 2019, Publisher Friend is a Marketing Strategy company. The team offers Marketing Strategy and Business Consulting.
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Konecta

Not yet reviewed

$1,000+

< $25 / hr

10,000+

Milton Keynes, England

Services provided

20% Customer Service Outsourcing

40% Back Office Outsourcing

30% Call Center Services +1 service

10% Sales Outsourcing

Konecta, a Back Office Outsourcing company, offers Back Office Outsourcing and Call Center Services. The agency is headquartered in Milton Keynes, England.
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Indigo Medical

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Milton Keynes, England

Services provided

20% Customer Service Outsourcing

20% Business Consulting

20% Compliance Consulting +2 services

20% Digital Strategy

20% Public Relations

Indigo Medical, a public relations company, specialize in Public Relations and Digital Strategy. They were founded in 2008.
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UK Pick & Pack

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Lancing, England

Services provided

10% Customer Service Outsourcing

40% Fulfillment

40% Warehousing & Distribution +1 service

10% Sales Outsourcing

UK Pick & Pack is a Fulfillment company. Their team is headquartered in Lancing, England and provides Fulfillment and Warehousing & Distribution.
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ServicesNow Group

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Borehamwood, England

Services provided

35% Customer Service Outsourcing

35% Back Office Outsourcing

30% Transcription

ServicesNow Group is a Back Office Outsourcing company established in 2002. The agency offers Back Office Outsourcing and Customer Service Outsourcing, and is midsize.
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Borehamwood, England

2 Delta Court, Manor Way,
Borehamwood, England WD6 1FJ

020 8236 9474

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Confero

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

London, England

Services provided

36% Customer Service Outsourcing

36% Call Center Services

18% Sales Outsourcing +1 service

10% Back Office Outsourcing

Confero, a call center, is located in Wembley, England and London, England. Their services include Call Center Services and Customer Service Outsourcing.
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London, England

333 Edgware Road Colindale
London, England NW9 6TD
10 - 15

+44 (0)333 202 1333

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Computer Call

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

Hounslow , England

Services provided

25% Customer Service Outsourcing

75% Call Center Services

Computer Call is a telephone answering service. They are headquartered in Hounslow , England and have small team. Their services include Call Center Services and Customer Service Outsourcing.
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Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 Quantanite

2 Abacus Cambridge Partners

3 Commversion | Managed Live Chat

4 NICE inContact

5 Medical PA

6 CALLCARE

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.

By using verified reviews, focused service details, and real project data, the Leaders Matrix highlights companies that consistently deliver and stand out from the rest. Each company’s position is based on how well they focus on a service area and how consistently they deliver results, helping you make informed, confident decisions. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top 6 London Customer Support Companies

Quantanite

$1,000+

< $25 / hr

1,000 - 9,999

London, England

Ability to deliver

30.3/40.0

15.6/20 Reviews

7.6/10 Clients & Experience

7.1/10 Market Presence

Service focus

30% Customer Service Outsourcing

70% Other

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Abacus Cambridge Partners

Undisclosed

Undisclosed

50 - 249

London, England

Ability to deliver

32/40.0

15.8/20 Reviews

8.2/10 Clients & Experience

8/10 Market Presence

Service focus

10% Customer Service Outsourcing

90% Other

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Commversion | Managed Live Chat

$1,000+

Undisclosed

50 - 249

London, England

Ability to deliver

27.2/40.0

16.2/20 Reviews

5.7/10 Clients & Experience

5.3/10 Market Presence

Service focus

20% Customer Service Outsourcing

80% Other

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NICE inContact

$1,000+

< $25 / hr

1,000 - 9,999

Sandy, UT

Ability to deliver

18.4/40.0

12.4/20 Reviews

0/10 Clients & Experience

6/10 Market Presence

Service focus

40% Customer Service Outsourcing

60% Other

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Medical PA

Undisclosed

$25 - $49 / hr

10 - 49

Harlow, England

Ability to deliver

20.1/40.0

14.6/20 Reviews

1.4/10 Clients & Experience

4/10 Market Presence

Service focus

35% Customer Service Outsourcing

65% Other

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CALLCARE

$1,000+

< $25 / hr

250 - 999

London, England

Ability to deliver

16.3/40.0

1.6/20 Reviews

7.6/10 Clients & Experience

7.1/10 Market Presence

Service focus

40% Customer Service Outsourcing

60% Other

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3C Online

$1,000+

$25 - $49 / hr

10 - 49

London, England

Ability to deliver

9.9/40.0

0/20 Reviews

4.6/10 Clients & Experience

5.3/10 Market Presence

Service focus

55% Customer Service Outsourcing

45% Other

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Webhelp

Undisclosed

Undisclosed

10,000+

Paris, France

Ability to deliver

7.2/40.0

0/20 Reviews

0/10 Clients & Experience

7.2/10 Market Presence

Service focus

33% Customer Service Outsourcing

67% Other

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Firstsource Solutions

$100,000+

< $25 / hr

1,000 - 9,999

London , England

Ability to deliver

6/40.0

0/20 Reviews

0/10 Clients & Experience

6/10 Market Presence

Service focus

35% Customer Service Outsourcing

65% Other

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Online Giants

$1,000+

< $25 / hr

250 - 999

London, England

Ability to deliver

7.6/40.0

0/20 Reviews

3.6/10 Clients & Experience

4/10 Market Presence

Service focus

20% Customer Service Outsourcing

80% Other

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Harley Street Institute

Undisclosed

Undisclosed

10 - 49

London, England

Ability to deliver

5.5/40.0

0/20 Reviews

0/10 Clients & Experience

5.5/10 Market Presence

Service focus

50% Customer Service Outsourcing

50% Other

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South london movers

$1,000+

< $25 / hr

10 - 49

Richmond, England

Ability to deliver

5.5/40.0

0/20 Reviews

0/10 Clients & Experience

5.5/10 Market Presence

Service focus

50% Customer Service Outsourcing

50% Other

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Future Formations Ltd

Undisclosed

Undisclosed

2 - 9

London, England

Ability to deliver

5.7/40.0

0/20 Reviews

0/10 Clients & Experience

5.7/10 Market Presence

Service focus

50% Customer Service Outsourcing

50% Other

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Tricon

$1,000+

< $25 / hr

250 - 999

London, England

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

30% Customer Service Outsourcing

70% Other

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TV Mounting Pro

Undisclosed

Undisclosed

2 - 9

London, England

Ability to deliver

4.9/40.0

0/20 Reviews

0/10 Clients & Experience

4.9/10 Market Presence

Service focus

50% Customer Service Outsourcing

50% Other

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Integreon

$5,000+

< $25 / hr

1,000 - 9,999

New York, NY

Ability to deliver

6.6/40.0

0/20 Reviews

0/10 Clients & Experience

6.6/10 Market Presence

Service focus

10% Customer Service Outsourcing

90% Other

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Call Vidia

$5,000+

$25 - $49 / hr

10 - 49

Bakersfield, CA

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

35% Customer Service Outsourcing

65% Other

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BusinAssist

Undisclosed

Undisclosed

2 - 9

Romford, England

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

25% Customer Service Outsourcing

75% Other

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Desire Group International

$5,000+

< $25 / hr

2 - 9

London, England

Ability to deliver

5.9/40.0

0/20 Reviews

1.4/10 Clients & Experience

4.6/10 Market Presence

Service focus

15% Customer Service Outsourcing

85% Other

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Destiny Business Solutions Ltd

$1,000+

< $25 / hr

50 - 249

Chigwell, England

Ability to deliver

4.7/40.0

0/20 Reviews

0/10 Clients & Experience

4.7/10 Market Presence

Service focus

20% Customer Service Outsourcing

80% Other

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Medlysis

$1,000+

< $25 / hr

10 - 49

London, England

Ability to deliver

5/40.0

0/20 Reviews

1/10 Clients & Experience

4/10 Market Presence

Service focus

20% Customer Service Outsourcing

80% Other

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