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Top Customer Support Services in London

Ratings Updated: August 3, 2026

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68 Companies

Country: England

City: London

Services: Customer Service Outsourcing

List of the Top London Customer Support Companies

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Featured

What are Featured Providers?
Hugo Inc.

5.0 28 reviews

Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves London, England

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.

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Reviews mention Innovative
Clients frequently commend Hugo Inc. for their innovative approach to building high-performance remote client support teams, particularly in black communities. One reviewer highlighted their unique commitment to social impact and a nuanced customer support methodology, emphasizing Hugo's 10,000 hours of expertise. This blend of innovation and social responsibility, coupled with effective project management and timely delivery, underscores an overall positive sentiment towards Hugo's innovative solutions in digital marketing and operational efficiency.

Digital Marketing, SMM & SEO for Software Solutions Company

5.0 Dec 8, 2023

What stood out most about Hugo was their unique commitment to building high-performance remote client support teams in black communities, fostering a more nuanced and less biased approach to customer support, marketplace operations, and content moderation. This distinctive focus on social impact, coupled with their dedication to excellence, was particularly impressive. Their holistic approach, combining business goals with a commitment to social responsibility, showcased a unique blend of innovation, purpose, and effectiveness that set Hugo apart from other companies in the field.
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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend Hugo Inc. for providing excellent value for money, noting that their services align well with project costs. For instance, a CMO highlighted Hugo's 'good value for cost' in scaling customer experience infrastructure, while a Head of Finance remarked on their 'great culture fit' and 'good value for cost.' Overall, the sentiment reflects satisfaction with the pricing relative to the quality and impact of services delivered, reinforcing Hugo's reputation as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

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1 of 1 London-based review is 5 stars

$50,000 – $199,999 avg. project cost for Customer Service Outsourcing services in London

Customer Service Outsourcing project highlight

CX Outsourcing for Financial Services Firm
5.0 — Hugo Inc. provides CX outsourcing services for a financial services firm. They support the client's expansion to key markets, streamline their partner onboarding process, and execute a customer Read more
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Helpware CX

4.8 47 reviews

Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves London, England

Services provided

50% Customer Service Outsourcing

20% Call Center Services

10% Back Office Outsourcing +2 services

10% Content Moderation Services

10% Data Annotation Services

Helpware CX is a company specializing in Customer Service BPO and Outsourced Customer Support, offering remote customer care and call center solutions. According to client reviews, Helpware is consistently praised for their professionalism, customization, and seamless integration with clients' systems. Approximately 100% of the reviews highlight satisfaction with their service quality, meeting deadlines, and alignment with company values.

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Reviews mention Transparent
Overall, Helpware received positive feedback regarding their transparency in communication and project management. Clients appreciated their proactive approach, with one CMO noting their 'outstanding communication skills' and 'regular reports' that fostered a close-knit integration. Additionally, the leadership team's readiness for weekly meetings to align on workflows was highlighted as a key strength. This transparency contributed to high customer satisfaction and efficient project outcomes.

Centralization Process & Outsourcing Svcs for Treatment Firm

5.0 Aug 18, 2021

Their transparent and proactive approach has been impressive. On top of that, they’re great to talk with.
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Customer Support Services for Grocery Delivery Company

5.0 May 1, 2023

The leadership team has taken our current processes, learned them quickly, and trained the new teammates. Leadership provides additional up-training when needed, and they’re open to weekly meetings with our core leadership team to make sure we align on any changes in workflow. More advanced notice for agent schedule changes and agent departures.
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Average Project Cost Breakdown

$50,000 to $199,999 (12) $10,000 to $49,000 (10) Less than $10,000 (4) $200,000 to $999,999 (3) $1,000,000 to $9,999,999 (3) $10,000,000 + (1)

What Clients Have Said
Helpware CX is frequently praised for providing exceptional value for money. Clients noted that their pricing is competitive and aligns well with project needs, with one stating they chose Helpware for its 'good value for cost.' Another client highlighted that Helpware's services led to significant cost savings and improved quality, affirming their budget fit. Overall, the sentiment reflects satisfaction with Helpware's pricing structure, with several clients expressing that they received more than they expected for their investment.
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More responsive than most other service providers

Helpware CX is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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United States (40) Canada (1) Georgia (1) Kenya (1) New Zealand (1)

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Mindy Support

4.8 37 reviews

Verified

Undisclosed

Undisclosed

1,000 - 9,999

Serves London, England

Services provided

35% Customer Service Outsourcing

35% Data Annotation Services

30% Generative AI

Mindy Support is a Customer Service BPO specializing in multilingual call center outsourcing and customer support services. Reviews highlight Mindy Support's strong project management skills, timely delivery, and proactive communication. With 100% of reviewers praising their efficiency and commitment to high-quality service, the company is noted for its excellent value and adaptability to client needs.

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Reviews mention Timely
Overall, client feedback regarding Mindy Support's timeliness is highly positive. Clients consistently noted that Mindy Support delivered projects on time and adhered to agreed-upon deadlines. For instance, one client praised their 'strong project management capabilities' and 'efficient coordination,' while another highlighted their 'always present and on time' approach. Additionally, clients appreciated proactive communication, with one stating that Mindy Support 'responded well to our needs,' reinforcing their reputation for reliability and punctuality.

Annotation Service for AI Development Company

5.0 Dec 14, 2021

They complete the project respecting the deadline and the results were of a very good quality. They have been responsive to our needs and they're prompt in communications.
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Annotation Assistance for Video Game Developer

5.0 Dec 9, 2021

The quality of the work accomplished and the rapidity with which the project was completed.
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Data Annotation Services for Agriculture Technology Company

4.5 Oct 18, 2021

We communicate mostly through emails and Google Meet. The timeliness is very professional.
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AI Data Annotation for IT Services Company

5.0 Jul 29, 2021

Based on Mindy's work we were able to deliver multiple custom made mobile OCR scanning solutions on time and to our customer's satisfaction. The specialists from Mindy Support are very thorough and respond very quickly to all our inquiries.
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Data Annotation Services for IT Company

4.5 May 31, 2021

They quickly communicate, and they provide realistic deadlines. So far, they've always met the deadlines they set.
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Industry Experience

Mindy Support has received positive feedback across various industries, including Automotive, eCommerce, and Financial Services. Their expertise in multilingual customer support, data annotation, and quality assurance stands out, with clients noting their operational efficiency and adaptability. In the Automotive sector, they excelled in customer service, while in eCommerce, they facilitated market expansion through effective telephone support. Overall, clients appreciate their strong communication, responsiveness, and flexibility, making them a suitable partner for businesses in sectors requiring robust customer and data support.
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Select Industry to see insights

Healthcare Beauty & Cosmetics Automotive eCommerce Manufacturing IT Services Engineering Software Research Arts, entertainment & music Financial services Utilities Gaming Other Industry Construction Advertising & marketing Beauty Information technology

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View projects from:

United States (9) Germany (5) Austria (3) Switzerland (2) Canada (2) Finland (2) England (2) Israel (2) Netherlands (2) France (1) Sweden (1) Portugal (1) Liechtenstein (1) Greece (1)

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1 of 1 London-based review is 5 stars

Unknown avg. project cost for Customer Service Outsourcing services in London

London-based Customer Service Outsourcing project highlight

Multilingual Customer Service & Back-Office for Beauty Brand
5.0 — Mindy Support provided multilingual call center and back-office services for a beauty brand. The team handled customer inquiries and supported data entry, order processing, account management, and Read more
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Whistl

Not yet reviewed

Undisclosed

Undisclosed

1,000 - 9,999

Marlow, England

Services provided

10% Customer Service Outsourcing

30% Fulfillment

15% Call Center Services +8 services

10% Back Office Outsourcing

10% Logistics & Supply Chain Consulting

5% Air Freight

5% Freight forwarding

5% Ocean Freight

5% Rail Freight

3% Direct Marketing

2% Product Marketing

Whistl , a Fulfillment company, was founded in 1950. The team focuses on Fulfillment and Call Center Services and is based in Marlow, England.
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Novus Business Connections Limited

Not yet reviewed

$1,000+

Undisclosed

10 - 49

Dorking, England

Services provided

20% Customer Service Outsourcing

35% Direct Marketing

20% Sales Outsourcing +2 services

15% Call Center Services

10% Market Research

Novus Business Connections Limited, a small Direct Marketing company, is based in Dorking, England. Their services include Direct Marketing and Customer Service Outsourcing.
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Featured

What are Featured Providers?

Top Customer Service

5.0 68 reviews

Premier Verified

$1,000+

Undisclosed

250 - 999

Serves London, England

Services provided

55% Customer Service Outsourcing

15% Data Annotation Services

10% Back Office Outsourcing +2 services

10% Call Center Services

10% Content Moderation Services

Top Customer Service is a Customer Support Outsourcing and Call Center Solutions provider that delivers high-quality outsourced customer support and call center services. Across multiple sectors, 100% of reviews highlight their professionalism and efficiency, with over 90% noting significant improvements in response times and customer satisfaction. Their blend of human agents and AI systems ensures precise communication and brand representation for various client needs.

See all 68 projects

25 of 25 Customer Service Outsourcing reviews are 5 stars

16 new reviews for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service & Back-Office Support for Protection Agency
5.0 — Top Customer Service provides ongoing customer support and proctoring services for an environmental protection agency. The team assists with the Section 608 support for the client's students. Read more
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Average Project Cost Breakdown

$10,000 to $49,000 (18) $50,000 to $199,999 (11) $200,000 to $999,999 (6) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently praised Top Customer Service for its excellent value for money and competitive pricing. Feedback highlighted their ability to deliver high-quality support while remaining budget-friendly. For instance, one client noted, 'Good value for cost,' while another mentioned, 'Pricing fit our budget.' Overall, the sentiment across reviews indicates that clients felt they received substantial benefits from their investment, with improved response times and customer satisfaction justifying the costs incurred.
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More responsive than most other service providers

Top Customer Service is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

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Clearanswer

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Borough Green, England

Services provided

46% Customer Service Outsourcing

41% Call Center Services

13% Back Office Outsourcing

Customer Service Outsourcing company Clearanswer specializes in Customer Service Outsourcing and Call Center Services. They are based in Borough Green, England.
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The Business Outsourcing Company

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

London, England

Services provided

25% Customer Service Outsourcing

40% Back Office Outsourcing

25% Call Center Services +1 service

10% Sales Outsourcing

Back Office Outsourcing company The Business Outsourcing Company is based in London, England and Ripon, England. They provide Back Office Outsourcing and Call Center Services.
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PCG Media Group

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Stevenage, England

Services provided

11% Customer Service Outsourcing

12% Print Design

11% AR/VR Development +6 services

11% Customs brokerage

11% Direct Marketing

11% Document Digitization & Management

11% Graphic Design

11% Mobile App Development

11% Warehousing & Distribution

PCG Media Group is a print design company. Their team is in Dublin, Ireland and Stevenage, England. The firm specializes in Print Design and Direct Marketing.
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Stevenage, England

Kings Court Business Centre
Stevenage, England SG1 2NG
10 - 15

0441438500073

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The Answer Centre

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Wokingham , England

Services provided

20% Customer Service Outsourcing

70% Call Center Services

10% Back Office Outsourcing

The Answer Centre is an answering service. The Wokingham , England-based team specializes in Call Center Services and Customer Service Outsourcing.
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CATI call center

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Monks Risborough, England

Services provided

10% Customer Service Outsourcing

50% Call Center Services

10% Direct Marketing +3 services

10% Event Marketing

10% Market Research

10% Public Relations

CATI call center is an answering service company. Launched in 2011, the team offers Call Center Services and Event Marketing. The company is in Kyiv, Ukraine and Monks Risborough, England.
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Monks Risborough, England

71 South Street
Monks Risborough, England HP27
10 - 15

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Docstack

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

City of London, England

Services provided

10% Customer Service Outsourcing

10% AI Consulting

10% AI Development +7 services

10% CRM Consulting and SI

10% Cloud Consulting & SI

10% Custom Software Development

10% ECM Consulting and SI

10% ERP Consulting and SI

10% IT Managed Services

10% Web Design

Docstack is a small artificial intelligence firm based in City of London, England. The team specializes in Artificial Intelligence and cloud consulting & SI.
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Ventrica

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Southend-on-sea, England

Services provided

33% Customer Service Outsourcing

34% Call Center Services

20% Back Office Outsourcing +1 service

13% Sales Outsourcing

Launched in 2010, Ventrica is an answering service company. The team offers Call Center Services and Customer Service Outsourcing.
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Superior Estimates Architectural Designs

Not yet reviewed

$1,000+

$25 - $49 / hr

50 - 249

Woodley, England

Services provided

15% Customer Service Outsourcing

55% Engineering

15% IT Managed Services +1 service

15% IT Strategy Consulting

Superior Estimates Architectural Designs, an Engineering company, is based in Albany, New York and Woodley, England. Their services include Engineering and IT strategy consulting.
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Woodley, England

13 Loddon Bridge Road
Woodley, England RG5 4AU
2 - 5

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The Telemarketing Company

Not yet reviewed

$10,000+

$50 - $99 / hr

50 - 249

Brighton, England

Services provided

20% Customer Service Outsourcing

40% Call Center Services

40% Sales Outsourcing

Answering service company The Telemarketing Company is based in Brighton, England. The team focuses on Call Center Services and Sales Outsourcing.
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Publisher Friend

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Brighton and Hove, England

Services provided

25% Customer Service Outsourcing

25% Business Consulting

25% Marketing Strategy +1 service

25% Sales Outsourcing

Founded in 2019, Publisher Friend is a Marketing Strategy company. The team offers Marketing Strategy and Business Consulting.
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Konecta

Not yet reviewed

$1,000+

< $25 / hr

10,000+

Milton Keynes, England

Services provided

20% Customer Service Outsourcing

40% Back Office Outsourcing

30% Call Center Services +1 service

10% Sales Outsourcing

Konecta, a Back Office Outsourcing company, offers Back Office Outsourcing and Call Center Services. The agency is headquartered in Milton Keynes, England.
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CION BPO

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Bedford, England

Services provided

25% Customer Service Outsourcing

40% Recruitment Process Outsourcing

30% Sales Outsourcing +1 service

5% Back Office Outsourcing

CION BPO is a Recruitment Process Outsourcing company. The Cape Town, South Africa-based team offers Recruitment Process Outsourcing and Sales Outsourcing.
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Bedford, England

27 Saint Cuthbert's Street
Bedford, England MK40 3JG
2 - 5

0121 630 6137

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Indigo Medical

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Milton Keynes, England

Services provided

20% Customer Service Outsourcing

20% Business Consulting

20% Compliance Consulting +2 services

20% Digital Strategy

20% Public Relations

Indigo Medical, a public relations company, specialize in Public Relations and Digital Strategy. They were founded in 2008.
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UK Pick & Pack

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Lancing, England

Services provided

10% Customer Service Outsourcing

40% Fulfillment

40% Warehousing & Distribution +1 service

10% Sales Outsourcing

UK Pick & Pack is a Fulfillment company. Their team is headquartered in Lancing, England and provides Fulfillment and Warehousing & Distribution.
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ServicesNow Group

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Borehamwood, England

Services provided

35% Customer Service Outsourcing

35% Back Office Outsourcing

30% Transcription

ServicesNow Group is a Back Office Outsourcing company established in 2002. The agency offers Back Office Outsourcing and Customer Service Outsourcing, and is midsize.
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Borehamwood, England

2 Delta Court, Manor Way,
Borehamwood, England WD6 1FJ

020 8236 9474

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Confero

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Wembley, England

Services provided

36% Customer Service Outsourcing

36% Call Center Services

18% Sales Outsourcing +1 service

10% Back Office Outsourcing

Confero, a call center, is located in Wembley, England and London, England. Their services include Call Center Services and Customer Service Outsourcing.
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Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 Simply Contact

2 Quantanite

3 Abacus Cambridge Partners

4 Commversion | Managed Live Chat

5 NICE inContact

6 Medical PA

7 CALLCARE

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.

By using verified reviews, focused service details, and real project data, the Leaders Matrix highlights companies that consistently deliver and stand out from the rest. Each company’s position is based on how well they focus on a service area and how consistently they deliver results, helping you make informed, confident decisions. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top 7 London Customer Support Companies

Simply Contact

$1,000+

< $25 / hr

250 - 999

London, England

Ability to deliver

36/40.0

16.4/20 Reviews

10/10 Clients & Experience

9.6/10 Market Presence

Service focus

55% Customer Service Outsourcing

45% Other

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Quantanite

$1,000+

< $25 / hr

1,000 - 9,999

London, England

Ability to deliver

30.3/40.0

15.6/20 Reviews

7.6/10 Clients & Experience

7.1/10 Market Presence

Service focus

30% Customer Service Outsourcing

70% Other

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Abacus Cambridge Partners

Undisclosed

Undisclosed

50 - 249

London, England

Ability to deliver

32/40.0

15.8/20 Reviews

8.2/10 Clients & Experience

8/10 Market Presence

Service focus

10% Customer Service Outsourcing

90% Other

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Commversion | Managed Live Chat

$1,000+

Undisclosed

50 - 249

London, England

Ability to deliver

27.2/40.0

16.2/20 Reviews

5.7/10 Clients & Experience

5.3/10 Market Presence

Service focus

20% Customer Service Outsourcing

80% Other

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NICE inContact

$1,000+

< $25 / hr

1,000 - 9,999

London, England

Ability to deliver

18.4/40.0

12.4/20 Reviews

0/10 Clients & Experience

6/10 Market Presence

Service focus

40% Customer Service Outsourcing

60% Other

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Medical PA

Undisclosed

$25 - $49 / hr

10 - 49

Harlow, England

Ability to deliver

20.1/40.0

14.6/20 Reviews

1.4/10 Clients & Experience

4/10 Market Presence

Service focus

35% Customer Service Outsourcing

65% Other

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CALLCARE

$1,000+

< $25 / hr

250 - 999

London, England

Ability to deliver

16.3/40.0

1.6/20 Reviews

7.6/10 Clients & Experience

7.1/10 Market Presence

Service focus

40% Customer Service Outsourcing

60% Other

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3C Online

$1,000+

$25 - $49 / hr

10 - 49

London, England

Ability to deliver

10.1/40.0

0/20 Reviews

4.6/10 Clients & Experience

5.5/10 Market Presence

Service focus

55% Customer Service Outsourcing

45% Other

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Webhelp

Undisclosed

Undisclosed

10,000+

London, England

Ability to deliver

7.2/40.0

0/20 Reviews

0/10 Clients & Experience

7.2/10 Market Presence

Service focus

33% Customer Service Outsourcing

67% Other

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Firstsource Solutions

$100,000+

< $25 / hr

1,000 - 9,999

London , England

Ability to deliver

6/40.0

0/20 Reviews

0/10 Clients & Experience

6/10 Market Presence

Service focus

35% Customer Service Outsourcing

65% Other

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Online Giants

$1,000+

< $25 / hr

250 - 999

London, England

Ability to deliver

7.6/40.0

0/20 Reviews

3.6/10 Clients & Experience

4/10 Market Presence

Service focus

20% Customer Service Outsourcing

80% Other

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Harley Street Institute

Undisclosed

Undisclosed

10 - 49

London, England

Ability to deliver

5.5/40.0

0/20 Reviews

0/10 Clients & Experience

5.5/10 Market Presence

Service focus

50% Customer Service Outsourcing

50% Other

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South london movers

$1,000+

< $25 / hr

10 - 49

Richmond, England

Ability to deliver

5.5/40.0

0/20 Reviews

0/10 Clients & Experience

5.5/10 Market Presence

Service focus

50% Customer Service Outsourcing

50% Other

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Vizgo Technologies

$5,000+

$25 - $49 / hr

10 - 49

London, England

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

65% Customer Service Outsourcing

35% Other

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Future Formations Ltd

Undisclosed

Undisclosed

2 - 9

London, England

Ability to deliver

5.7/40.0

0/20 Reviews

0/10 Clients & Experience

5.7/10 Market Presence

Service focus

50% Customer Service Outsourcing

50% Other

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Tricon

$1,000+

< $25 / hr

250 - 999

London, England

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

30% Customer Service Outsourcing

70% Other

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TV Mounting Pro

Undisclosed

Undisclosed

2 - 9

London, England

Ability to deliver

4.9/40.0

0/20 Reviews

0/10 Clients & Experience

4.9/10 Market Presence

Service focus

50% Customer Service Outsourcing

50% Other

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Integreon

$5,000+

< $25 / hr

1,000 - 9,999

London , England

Ability to deliver

6.6/40.0

0/20 Reviews

0/10 Clients & Experience

6.6/10 Market Presence

Service focus

10% Customer Service Outsourcing

90% Other

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Call Vidia

$5,000+

$25 - $49 / hr

10 - 49

London , England

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

35% Customer Service Outsourcing

65% Other

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BusinAssist

Undisclosed

Undisclosed

2 - 9

Romford, England

Ability to deliver

5.6/40.0

0/20 Reviews

0/10 Clients & Experience

5.6/10 Market Presence

Service focus

25% Customer Service Outsourcing

75% Other

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Desire Group International

$5,000+

< $25 / hr

2 - 9

London, England

Ability to deliver

5.9/40.0

0/20 Reviews

1.4/10 Clients & Experience

4.6/10 Market Presence

Service focus

15% Customer Service Outsourcing

85% Other

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Destiny Business Solutions Ltd

$1,000+

< $25 / hr

50 - 249

Chigwell, England

Ability to deliver

4.7/40.0

0/20 Reviews

0/10 Clients & Experience

4.7/10 Market Presence

Service focus

20% Customer Service Outsourcing

80% Other

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