Top Customer Service

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Reno care

Describe what your company does in a single sentence.

Reno Care is a home renovation company providing professional renovation and remodeling services to residential clients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Customer Service to accomplish?

• We hired Top Customer Service to help us improve our online presence, manage customer communication more efficiently, and generate more qualified leads for our renovation business.

SOLUTION

How did you find Top Customer Service?

Online Search

Why did you select Top Customer Service over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Top Customer Service were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included customer service support, lead handling, appointment scheduling, and assistance with improving our customer response process. They also helped ensure that inquiries were handled professionally and promptly, which improved our overall customer experience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw an increase in customer inquiries, better response times, and improved communication with potential clients. Their support helped us convert more leads into actual projects and maintain better relationships with our customers.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was very smooth and well organized. The team delivered everything on time and was always responsive to our needs. Communication was clear, and they were quick to address any questions or changes we requested.

What was your primary form of communication with Top Customer Service?

Email or Messaging App

What did you find most impressive or unique about this company?

Overall, we were very satisfied with their services. There are no major areas for improvement, but expanding their services further could add even more value in the future.

Are there any areas for improvement or something Top Customer Service could have done differently?

Top Customer Service is a reliable and professional company. We are happy with their work and would definitely recommend them to other businesses looking for quality customer service support.

BACKGROUND

Please describe your company and position.

I am the Owner of Jo Work Renos & Flooring

Describe what your company does in a single sentence.

We are JoWork Renos & Flooring, a renovation and flooring company providing reliable, high-quality services for residential and commercial clients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Customer Service to accomplish?

• We hired Top Customer Service to handle incoming calls and messages professionally, reduce missed inquiries, and improve the overall communication experience for our clients.

SOLUTION

How did you find Top Customer Service?

Online Search

Why did you select Top Customer Service over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Top Customer Service were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Their team managed phone calls, emails, and customer inquiries on our behalf. They answered questions, followed up with potential clients, and helped with scheduling so our customers always received timely and professional responses. They acted as an extension of our business, not just a third-party service.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We noticed fewer missed calls, faster response times, and better engagement from potential clients. Having consistent customer support helped us convert more inquiries into real jobs and improved how clients perceived our business.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was well-organized and dependable. Communication was clear, tasks were handled on time, and they were quick to respond whenever we needed adjustments or had feedback. Working with them felt easy and stress-free.

What was your primary form of communication with Top Customer Service?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was their professionalism and reliability. Knowing our customers were being handled properly gave us peace of mind and allowed us to focus fully on our renovation work.

Are there any areas for improvement or something Top Customer Service could have done differently?

Overall, we were very happy with the service. Occasional more detailed updates would be helpful, but this did not take away from the quality of their support.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Mexican builder

Describe what your company does in a single sentence.

We are Mexican Builder, a construction and renovation company dedicated to quality workmanship and excellent service for our clients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Customer Service to accomplish?

• We partnered with Top Customer Service to improve how we handle incoming client communications, ensure no inquiries were missed, and provide professional support to anyone reaching out to us.

SOLUTION

How did you find Top Customer Service?

Online Search

Why did you select Top Customer Service over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Top Customer Service were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Top Customer Service took care of answering phone calls, responding to emails and messages, and managing client follow-ups. They represented our business with a friendly and professional approach, always ensuring that clients felt heard and supported. Their team also helped with scheduling and directing inquiries to the right person on our team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw faster response times, fewer missed messages, and more positive feedback from clients. Because communications were handled professionally and promptly, we were able to build stronger trust with potential customers and convert more leads into actual projects.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was smooth and organized. Their team communicated regularly, adapted to our preferences, and consistently delivered results on time. They were responsive to our questions and quick to adjust when we requested changes.

What was your primary form of communication with Top Customer Service?

Email or Messaging App

What did you find most impressive or unique about this company?

Their professionalism and responsiveness made a real difference for our company.

Are there any areas for improvement or something Top Customer Service could have done differently?

Overall, we had a very positive experience. If anything, more frequent status updates could help, but this did not impact the quality of the work or our satisfaction.

BACKGROUND

Please describe your company and position.

I am the Owner of Silly times day care centre

Describe what your company does in a single sentence.

We are Silly Times Daycare Centre, a childcare provider committed to delivering safe, joyful, and development-focused care for children and peace of mind for parents.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Customer Service to accomplish?

• We brought on Top Customer Service to strengthen our communication with families, manage incoming inquiries professionally, and ensure every call or message from parents was handled quickly and with care.

SOLUTION

How did you find Top Customer Service?

Online Search

Why did you select Top Customer Service over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Top Customer Service were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Top Customer Service provided full-spectrum support  answering phone calls, responding to chats and emails, helping parents with questions, and ensuring no message went unanswered. They adapted to our brand voice, represented our values in every interaction, and helped keep our communication consistent across channels.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We noticed faster response times, fewer missed inquiries, and a smoother communication flow overall. Parents appreciated the timely and friendly support, which reflected in better engagement and satisfaction from our community.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team stayed organized, proactive, and responsive throughout the engagement. They checked in regularly, asked the right questions to understand our needs, and delivered exactly what they promised  with timely and professional communication at every step

What was your primary form of communication with Top Customer Service?

Email or Messaging App

What did you find most impressive or unique about this company?

Everything went smoothly, and we were happy with the experience.

Are there any areas for improvement or something Top Customer Service could have done differently?

One extra weekly summary report would be nice for planning, but other than that, we felt well supported and valued throughout.

BACKGROUND

Please describe your company and position.

I am the Owner of Auto Holic Detailers

Describe what your company does in a single sentence.

Autoholic Detailers is an automotive detailing business focused on delivering premium care and reliable service to vehicle owners.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Customer Service to accomplish?

• Our main goal was to ensure that customer messages and inquiries were handled promptly, especially during busy periods when our team is focused on hands-on work.

SOLUTION

How did you find Top Customer Service?

Online Search

Why did you select Top Customer Service over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Top Customer Service were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Top Customer Service assisted with responding to emails and messages, managing basic customer questions, and ensuring follow-ups were not missed. They worked quietly in the background but played an important role in keeping communication organized.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We experienced quicker responses to customers and fewer missed conversations. This helped improve overall customer satisfaction and reduced the pressure on our in-house team.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their approach was straightforward and dependable. Tasks were handled on time, and communication remained steady without unnecessary check-ins.

What was your primary form of communication with Top Customer Service?

Email or Messaging App

What did you find most impressive or unique about this company?

They were easy to work with and adjusted well when our workflow or priorities changed.

Are there any areas for improvement or something Top Customer Service could have done differently?

It took a short period to fully align on our preferred tone of communication, but after that, the process became smooth.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Bright learners

Describe what your company does in a single sentence.

Bright Learners is a Canada-based online education company that provides academic support and personalized learning programs for students.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Customer Service to accomplish?

• We hired Top Customer Service to manage our customer support operations and help us respond more efficiently to inquiries from parents and students.

SOLUTION

How did you find Top Customer Service?

Online Search

Why did you select Top Customer Service over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Top Customer Service were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Their team handled email and message-based customer support, responded to general inquiries, followed up on requests, and helped maintain consistent communication with our clients. They also worked closely with us to understand our processes and tone of communication.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After working with Top Customer Service, our response times improved and support requests were handled more consistently. This helped improve overall communication and allowed our internal team to focus more on educational delivery.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was organized and reliable. Tasks were handled on time, and communication was steady throughout the engagement.

What was your primary form of communication with Top Customer Service?

Email or Messaging App

What did you find most impressive or unique about this company?

They were responsive and open to feedback. When adjustments were needed, their team adapted quickly and worked to meet our expectations.

Are there any areas for improvement or something Top Customer Service could have done differently?

While the overall experience was positive, more detailed reporting on support performance would be helpful. However, this did not impact the quality of the service.

UPDATED REVIEW

This review was published on December 16, 2025
Mark clark

Director, Bright Learners Academy

Education

El Segundo, California

11-50

Jul 2025 - Oct 2025

$10,000 to $49,999

Verified

Project summary
Top Customer Service provided customer support services for a childcare academy. The team managed support inquiries via email and chat, responded to questions, followed up on requests, and tracked support data.

Feedback summary
Top Customer Service improved response times, organized support requests, and enhanced parent satisfaction through effective communication. The team was responsive, flexible, and quickly adapted to new requirements. They provided good value and had excellent project management and communication.

BACKGROUND

Please describe your company and position.

I am the Director of bright learners academy

Describe what your company does in a single sentence.

We proudly provide a safe and enriching environment for children aged 0 to 6 years driven by our mission, vision, and values, we cultivate a nurturing and stimulating atmosphere for early learning and childcare

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Customer Service to accomplish?

We hired Top Customer Service to handle our customer support operations so we could improve communication with parents and students, respond faster to inquiries, and maintain a professional support experience while focusing on growing our academy.

SOLUTION

How did you find Top Customer Service?

Online Search

Why did you select Top Customer Service over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Top Customer Service were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Managing customer support inquiries via email and chat
• Responding to parents’ and students’ questions in a professional and timely manner
• Following up on requests and ensuring issues were resolved properly
• Maintaining clear communication and reporting on support activities

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Faster response times to customer inquiries
• Better organization and tracking of support requests
• Higher satisfaction from parents due to consistent and professional communication
• More time for us to focus on academic quality and business development

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was very good. Tasks were handled on time, communication was clear, and updates were provided regularly. They stayed organized and made sure nothing was overlooked.

What was your primary form of communication with Top Customer Service?

Email or Messaging App

What did you find most impressive or unique about this company?

They were responsive, flexible, and easy to work with. Whenever we had new requirements or urgent requests, their team adjusted quickly and provided helpful solutions.

Are there any areas for improvement or something Top Customer Service could have done differently?

Overall, the experience was excellent. One possible improvement could be offering more detailed performance reports, but this did not affect the quality of their service.

STAR RATINGS

Overall rating: 5.0

Quality: 5.0

Cost: 5.0

Schedule: 5.0

Willing to refer: 5.0

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Early Edge Consultancy

Describe what your company does in a single sentence.

Early Edge Consulting supports early childhood education centers with expertise in consultation, design, construction, financing, staff recruitment, licensing, and daycare management to create enriching learning environments for children.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Customer Service to accomplish?

• We hired Top Customer Service to manage our customer support and back-office operations so that we could focus on core consulting tasks, client acquisition, and strategic growth. We wanted reliable, professional support across multiple channels (email, chat, calls) to ensure our clients received quick responses and high-quality service.

SOLUTION

How did you find Top Customer Service?

Online Search

Why did you select Top Customer Service over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Top Customer Service were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Customer support via voice, chat, and email  handling inquiries, follow-ups, and support tickets.

Virtual assistant support including CRM updates, data entry, and basic admin tasks

Management of inbound and outbound call handling to assist clients and prospects professionally.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our client response time improved significantly inquiries that used to take days were now resolved within hours. This gave our clients a stronger, more professional experience.
Customer satisfaction and retention improved noticeably, as feedback from our clients became more positive after support was outsourced.
Our internal workload decreased by a large margin, allowing our team to concentrate on strategic growth and client acquisition rather than admin or support issues.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was excellent. Tasks were delivered on time, and often ahead of schedule. Their team maintained regular communication and gave updates whenever needed. They showed flexibility when priorities shifted and were quick to respond whenever we had urgent requests

What was your primary form of communication with Top Customer Service?

Email or Messaging App

What did you find most impressive or unique about this company?

They were highly responsive and professional. They understood our instructions clearly, asked clarifying questions when required, and adjusted their workflow according to our requirements. Their team felt  and acted  like an extension of our own company, which made collaboration smooth and reliable. Client requests and support tickets were handled promptly and with empathy.

Are there any areas for improvement or something Top Customer Service could have done differently?

In general, the experience was very positive. If I had to suggest an improvement: offering slightly more customization during onboarding

BACKGROUND

Please describe your company and position.

I am the Owner of al waqar ac

Describe what your company does in a single sentence.

Expert repairs for fridges, dryers, washers, dishwashers, microwaves, and ovens — all in one place

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Customer Service to accomplish?

• We hired Top Customer Service to design, build, and maintain a custom customer-support portal for Al WaQaraC. Our goal was to create a unified system for ticketing, customer inquiries, FAQs, and service request tracking to streamline support operations and improve customer response times

SOLUTION

How did you find Top Customer Service?

Online Search

Why did you select Top Customer Service over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Top Customer Service were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Top Customer Service delivered a fully functional web-based support portal including:

Ticket submission and management dashboard for customers and support staff
FAQ and knowledge-base module
Automated email responses for ticket updates
Admin back-end for support staff to view, update and track tickets
Reporting module to analyze support volumes and response times
They also provided initial documentation and training, plus three months of post-launch maintenance and support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After launching the portal, our average response time to customer requests dropped by ~50%. Customer satisfaction (based on our internal feedback form) improved significantly, and the support team was able to handle ~30% more tickets without increasing headcount. The knowledge-base reduced repeat queries by about 20%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was very organized. Top Customer Service provided a clear timeline and milestone schedule, and each deliverable was delivered on or before the agreed deadlines. Weekly progress meetings helped keep things transparent.

What was your primary form of communication with Top Customer Service?

Email or Messaging App

What did you find most impressive or unique about this company?

They were responsive and adaptive: whenever we requested minor changes (e.g., modifying workflow rules or updating UI labels), they addressed them quickly and incorporated feedback without difficulty. Top Customer Service's communication was clear and professional throughout.

Are there any areas for improvement or something Top Customer Service could have done differently?

One area for improvement would be more detailed user-guide documentation. While they provided basic documentation and training, a more comprehensive manual could help our internal staff handle future updates or onboarding without external assistance.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Bridge To Home

Describe what your company does in a single sentence.

We are more than a refuge. We are a community of support, healing, and empowerment for women and children who have faced violence, insecurity, or homelessness.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Customer Service to accomplish?

We hired Top Customer Service to handle our customer support operations, including email and chat inquiries. Our main goal was to reduce response times and increase customer satisfaction scores.

SOLUTION

How did you find Top Customer Service?

Online Search

Why did you select Top Customer Service over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Top Customer Service were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They managed all incoming customer messages, processed refunds and returns, and handled general product questions. They also provided weekly performance reports, tracked ticket volume, and offered suggestions to improve our support workflow.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our average response time dropped significantly, and customer satisfaction feedback improved within the first month. Ticket backlog decreased, and overall customer communication became more consistent and organized.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was smooth. They delivered reports on time, followed our internal guidelines, and met the agreed SLAs without issue.

What was your primary form of communication with Top Customer Service?

Email or Messaging App

What did you find most impressive or unique about this company?

Their team was responsive, flexible, and always willing to adjust based on customer demands or seasonal spikes. Any time we needed changes, they implemented them quickly.

Are there any areas for improvement or something Top Customer Service could have done differently?

During peak times, response quality dipped slightly due to high ticket volume. Having additional staff ready for busy periods would make service even stronger.

BACKGROUND

Please describe your company and position.

I am the Director of Marketing of P.A. Commercial

Describe what your company does in a single sentence.

I am the Director of Marketing at P.A. Commercial, we specialize on Real Estate we do provides fully integrated real estate services and investment properties throughout metro Detroit

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Customer Service to accomplish?
We needed a virtual assistant to assist us in managing accounts for real estate firms.

SOLUTION

How did you find Top Customer Service?

We discovered them on the internet. Out of the companies interviewed

Why did you select Top Customer Service over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned
• passed interview

How many teammates from Top Customer Service were assigned to this project?

currently we counted to seven though we began with a single virtual assistant

Describe the scope of work in detail. Please include a summary of key deliverables.

Virtual assistant services are offered by Top Customer Service. A virtual assistant handles every facet of property management after we hire them. They respond to inquiries about particular properties and list them on various websites, such as Zillow. In order to sell the property, they also call potential buyers and set up a meeting with the realtor.

Top Customer Service is aware of what to do because they have been collaborating with one of our rivals. We simply provide them with the details. The process of onboarding has been simple.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

It was challenging to manage the virtual assistants we were onboarding from various freelance platforms in the past. Top Customer Service has had internal management and training since we began working with them. Our time has been greatly saved by them.

We don't participate in calls or training sessions with them. The virtual assistants and I only speak once a month. They handle the remainder of the work. They're performing admirably.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They complete projects on schedule and within budget. We communicate by email, phone calls, and Microsoft Teams.

What was your primary form of communication with Top Customer Service?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They have all received extensive training in the services we provide. They are well-versed in our operations and the platforms we employ for property management. That's the most important thing. Their management has proven to be a valuable resource. They always reply when necessary to provide a thorough explanation of anything that occurs.

Are there any areas for improvement or something Top Customer Service could have done differently?

So far, they've been good. Honestly I don't know if they need to make any improvements