Contact Ubiquity
Get a custom proposalHead. Heart. Hustle.
Ubiquity Global Services, Inc. is a global BPO and CX outsourcing provider headquartered in New York City. The company specializes in customer experience, sales, back-office operations, technical support, and compliance services for disruptors and innovators in fintech, healthcare, e-commerce, financial services, and more.
Key Strengths
- Delivery: Scalable offshore, nearshore, and hybrid models (strong Philippines presence with multiple centers, plus other global locations). Supports omnichannel (voice, chat, email, social).
- Compliance & Security: SOC 2 Type II, ISO 27001, PCI DSS Level 1, HIPAA/GDPR aligned, with robust InfoSec (EDR, IDS/IPS) and data privacy programs.
- Technology: AI-powered tools (e.g., real-time coaching, automation via Aigent ecosystem), CRM integrations (Salesforce, Five9, Amazon Connect), and analytics for performance optimization.
- Culture: Embodies the mantra “Head. Heart. Hustle.” — combining strategic expertise, genuine empathy, and relentless execution. Focus on agent tenure, training (LEARN program), and high CSAT/productivity.
- Differentiation: Flexible staffing (dedicated or blended), vertical expertise (e.g., behavioral health RCM, sanctions screening, fintech CS, retail/e-comm support), and a partnership mindset rather than one-size-fits-all.
Ubiquity helps clients reduce costs, improve customer lifetime value, and scale efficiently while maintaining quality and compliance. Recognized for serving innovative brands with tailored, high-impact CX and operational solutions.
-
Min project size
$10,000+
-
Hourly rate
< $25 / hr
-
Employees
10,000+
-
Locations
New York, NY
-
Year founded
Founded 2012
12 Locations
- New York , NY
- McAllen , TX
- San Salvador , El Salvador
- Bogotá , Colombia
- Sheffield , England
- Bacolod , Philippines
- Bacolod , Philippines
- Taguig , Philippines
- Quezon City , Philippines
- Biñan , Philippines
- Cagayan De Oro City , Philippines
- Accra , Ghana
Service Lines
No Focus Areas have been added yet…
Industries
No Industries have been added yet…
Clients
No Clients have been added yet…
Have you worked with Ubiquity?
Share your experience working with Ubiquity on a past project by leaving a review for buyers around the world
Locations (12)
Contact Ubiquity
If you’re not seeing exactly what you need here, send this company a custom message. You can talk about your project needs, price, and timeline to get started on your project.
Sign in to see which brands trust Ubiquity.
Get connected to see updates from Ubiquity like new case studies, latest reviews, their latest masterpieces in their portfolio, delivered straight to you.