Easybee Answering Services

BACKGROUND

Please describe your company and your position there.

Owner/managing partner of a small law firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Easybee Answering Services?

I needed a bilingual answering service who did scheduling and basic intake.

What were your goals for this project?

We wanted to make sure both our Spanish and English speaking clients were promptly attended to and had answers to their questions or consults scheduled in an easy manner.

SOLUTION

How did you select Easybee Answering Services?

I have used other answering services previously and researched a few others. I liked that Easybee was flexible, made suggestions as to simple solutions for calendaring apps, and worked with me to really hone in on how I wanted the answering to go.

Describe the project in detail.

We do over 500 minutes of calls per month and a majority of our clients are Spanish speaking. Clients need to know they can be scheduled right away, and we needed to be able to make sure efficiency is in place because our office is very busy.

What was the team composition?

They have a system where they save notes for each client as to info for calls.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

It saves me a lot of time and keeps me in the know. I like that I am informed of all calls coming through and can monitor as necessary.

How effective was the workflow between your team and theirs?

I have an account supervisor who is very responsive and I can communicate with easily. He addresses any issues or questions I have and helps in any way he can.

What did you find most impressive about this company?

They have great customer service.

Are there any areas for improvement?

Sometimes the workers fail to read the notes, but it is addressed quickly when that happens.

BACKGROUND

Introduce your business and what you do there.

My company is South Florida Construction Systems and I am the owner. We do commercial drywall construction: drywall, metal framing, and insulation.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Easybee Answering Services?

I've set up the office where pretty much everything that we do, we don't have to be in an office. What this answering service does is give us a way to have someone answer and direct calls because we don't really have anybody in the office to take them. When we would get a lot of calls in the past, it would be while working on bids or during the middle of a meeting, interrupting us, so this answering service was a good way to screen calls. That was really the idea of getting an answering service - to make us more virtual, more mobile, and more able to screen calls.

SOLUTION

What was the scope of their involvement?

It was easy. We just set up our employees that are supposed to receive calls, their extensions or their numbers to contact them through, and that was it - they handled pretty much everything. We had to create a type of script, but for us, it's pretty easy. Nothing difficult at all.

For us, the main goal was not just picking up sales calls, but also how to direct, who to direct to, and actions like that. As a result, when someone's calling for a specific department, they know who to talk to.

How did you come to work with Easybee Answering Services?

The first factor was that they're inexpensive, so it wasn't hard to try out their services. The other factor was we're based in Miami, or South Florida, and we needed people who could speak Spanish as well, for our Spanish clients' calls. This bilingual service was a sort of feature Easybee could have for us, so we did a trial run and it seemed to work pretty well.

It really becomes very, very, very helpful in saving time and not getting interruptions at those times that you don't need them.

How much have you invested with them?

It's around $200-250 a month.

What is the status of this engagement?

We’re about a year in and still using their service.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It makes me and the people that work for me more efficient. That's one of the key things - the last thing you want to get are interruptions. But on the other hand, you don't want to lose calls. With an answering service, it kind of changes the dynamics of that situation. It's better than just sending someone to a voicemail.

What did you find most impressive about them?

If I wasn't going to be happy, I would have tried another company. I know that it's working really well for us right now. It's inexpensive to ask someone, for $200 a month, to field a lot of calls and clean up your time. It builds a good relationship when a client calls, too. I can't take the call, but at least they feel like they spoke to a person. A person takes the message, and you're going to get the message. That's the good thing about it.

Are there any areas they could improve?

For what I use them for, no. For my purposes, they work really well. They basically answer, take a message, or forward the calls, or screen the calls. Which, for as simple as it sounds, is actually a great service.

I think I've had to call them maybe once or twice, due to it not being a clear call or having a call drop. I'm sure I've called them at least once. It's not been a major issue or anything, that's for sure.

What tips or recommendations could you share that might increase the likelihood of success with Easybee Answering Services?

I tell my employees to make sure the calls run through the answering service because, that way, we maintain control over everything. We have everything going through one channel. It doesn't do me any good to go and pay for this service, and then clients are calling employees on their cell phone while in the middle of a meeting. You have to teach employees to push people to the main office line.

BACKGROUND

Introduce your business and what you do there.

Commission Express gives advances to real estate sales.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Easybee Answering Services?

We needed Easybee to help us filter out spam calls from valid business calls so that we can focus on the solid calls that we do business with.

SOLUTION

What was the scope of their involvement?

We have never worked with an answering service before. It’s like having a virtual assistant. We don’t have to worry about getting on the phone every time. When people call to leave a message, they don’t know it’s an answering service. They believe it’s a receptionist. If we are not available, they give us the message so we can call the people back that are really interested. If our company is closed and we can’t answer, Easybee sends a voicemail to our email so we can hear who is calling and can return the call.

How much have you invested with Easybee Answering Services?

I don’t have that information.

What is the status of this engagement?

We started working with them in the beginning of 2017 or end of last year.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Since Easybee, the spam began disappearing and there’s only a little now. It’s something that we were never able to handle in the past. It’s good. Everything works fine. The people call us and we basically tell them, “Not at this time. Leave a message.” It’s great.

How did Easybee Answering Services perform from a project management standpoint?

They always give us feedback and tell us how much we are ending with the calls.

Are there any areas Easybee Answering Services could improve?

It’s doing great. Nothing to improve. Everything works fine.

What tips or recommendations could you share that might increase the likelihood of success with Easybee Answering Services?

If you would like to have a good client call you at the office, Easybee is a really good company that can help you with the calls. The answering service is really good. It’s a really good experience.

BACKGROUND

Please describe your company and position.

I am the Principal Lawyer / Owner of Lisa Feldstein Law Office PC

Describe what your company does in a single sentence.

Law firm.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Easybee Answering Services to accomplish?

• Prevent disruptions
• Ensure 24/7 service
• Allow me to use my time more efficiently

SOLUTION

How did you find Easybee Answering Services?

Online Search

Why did you select Easybee Answering Services over others?

• High ratings
• Pricing fit our budget

Describe the scope of work in detail. Please include a summary of key deliverables.

EasyBee answers the phone for us, sends us messages promptly, and will also return calls upon our request.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The most important outcome is not measurable - my peace of mind and sense of calm that I am not missing business when I don't answer the phone.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They answer all calls and send me and my assistant a summary right away. They are very responsive.

What was your primary form of communication with Easybee Answering Services?

Email or Messaging App

What did you find most impressive or unique about this company?

The ability to understand and summarize complex legal issues. As a lawyer, it is hard to give up control over phone calls and trust others to synthesize what potential and existing clients are saying. But EasyBee staff have been able to do so this seamlessly.

Are there any areas for improvement or something Easybee Answering Services could have done differently?

No

UPDATED REVIEW

• To spend more time on lawyering tasks
• Create space for deep work
• So we can answer calls 24/7

• Pricing fit our budget
• Responsive

BACKGROUND

Please describe your company and your position there.

I am the owner of a law firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Easybee Answering Services, and what were your goals??

We receive calls from potential new clients and current clients, and EasyBee answers those calls during and after business hours. Their service has been great. They follow a script, and if I have any concerns, they are handled expeditiously.

SOLUTION

How did you select this vendor and what were the deciding factors?

I searched online for weeks looking for a virtual receptionist. The free trial period and the cost were deciding factors.

Describe the project in detail and walk through their service package, including any calling tools used.

They provided 24/7 receptionist services.

Who did you work with and what was the feedback process like?

I have been dealing with Moises. I am able to provide feedback as soon as something happens.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

The service has been great. I have had issues and they have been dealt with quickly.

Describe their project management style, including communication tools and timeliness.

I get weekly emails about my usage.

What did you find most impressive or unique about this company?

The cost is very good.

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Please describe your company and your position there.

We are educators, a university specifically. I serve as President for the organization.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Easybee Answering Services?

We hired Easybee to handle our inbound calling, in order to allow our employees to focus on other tasks.

What were your goals for this project?

We sought a service that would be able to support our organization while giving our customers a seamless experience.

SOLUTION

How did you select Easybee Answering Services?

Easybee offered their call center services, which were up and running a matter of days.

Describe the project in detail.

Integration was very easy. We simply needed to redirect our existing call center to Easybees telephone number. This was very easy and efficient. Billing for services is completed on a monthly basis, and we are made aware when we exceed our allotted minutes.

What was the team composition?

We are constantly in communication with Moises. However, our callers connect with several receivers, who are also bilingual.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The outcome of the project has been that our team is now able to focus on their tasks while allowing our prospective customers to always have access to a live person.

How effective was the workflow between your team and theirs?

The workflow has been very straightforward. Onboarding was a breeze for us. The process involved providing scripts for Easybee to follow, along with the relevant extensions and email addresses of our team.

What did you find most impressive about this company?

Easybee's strength is efficiency at affordable costs.

Are there any areas for improvement?

None.

BACKGROUND

Please describe your company and your position there.

We are an immigration law firm, which services individuals, families and businesses.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Easybee Answering Services?

Backup receptionist services

What were your goals for this project?

Reduce costs and improve communication with firm’s clients

SOLUTION

How did you select Easybee Answering Services?

I found out about the company online. I spoke with the representative and I liked how they structure their services and fees.

Describe the project in detail.

Easybee provides back up receptionist services to my law firm

What was the team composition?

Two employees

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I cannot say enough good things about Easybee. I have been working with them for about a year and a half now. They provide highly reliable receptionist services to my law firm. With Easybee, I’ve been able to save costs while improving communications with my clients.

How effective was the workflow between your team and theirs?

Highly

What did you find most impressive about this company?

Easybee is cost-efficient. Their staff members are able to communicate well with my clients. They are efficient and skilled in message-taking

Are there any areas for improvement?

No

BACKGROUND

Please describe your company and your position there.

Trusts & Estates Law Firm

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Easybee Answering Services?

Call answering services.

What were your goals for this project?

To have a (bilingual) human being to answer all client calls, schedule appointments, and relay messages to the principal attorney.

SOLUTION

How did you select Easybee Answering Services?

I was referred by a colleague and, after a lengthy interview, decided to hire them.

Describe the project in detail.

Answering existing and prospective client calls, scheduling appointments, and relaying messages.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

There have been a few hiccups here and there, but they have been resolved quickly and the service has been great overall.

How effective was the workflow between your team and theirs?

Wonderful.

What did you find most impressive about this company?

The team is very responsive.

Are there any areas for improvement?

I would prefer a dedicated receptionist for my firm so that clients recognize their voice, but this has more to do with personal preference and has not been an issue.

BACKGROUND

Please describe your company and your position there.

I am the lawyer owner of Richards Legal LLC, a law firm in Orlando, Florida.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Easybee Answering Services?

I hired Easy Bee to answer all of my incoming calls, take messages, and schedule consultations.

What were your goals for this project?

To have a reliable company to answer all of my calls in an efficient and professional manner.

SOLUTION

How did you select Easybee Answering Services?

I found Easy Bee online as well as through the recommendation of a friend.

Describe the project in detail.

Easy Bee answers my phones 24 hours a day. They have proven to be polite and respectful to my potential clients and current clients, and also leave me wonderfully detailed messages on incoming calls.

What was the team composition?

They have many team members but my direct contact is with Moises.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I am very happy with this call service.

How effective was the workflow between your team and theirs?

It is very effective. When I ask them to call clients back, they do that as well in a helpful manner.

What did you find most impressive about this company?

I love the responsiveness of Moises as well as the detailed messages I receive regarding calls and clients.

Are there any areas for improvement?

I don't see any current areas of improvement.

BACKGROUND

Please describe your company and your position there.

Owner/managing attorney of a private immigration law firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Easybee Answering Services?

Call answering services

What were your goals for this project?

Answer incoming phone calls

SOLUTION

How did you select Easybee Answering Services?

Researched online and compared several different providers.

Describe the project in detail.

Self-explanatory - call answering service.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Easybee has been a great success - we have captured more incoming phone calls to our law firm and Easybee has been a great asset in being part of our client communications network.

How effective was the workflow between your team and theirs?

Very effective - we work seamlessly by email. Easybee is always prompt and responsive to our requests.

What did you find most impressive about this company?

The presentation of the company and its members - very professional, responsive, friendly.

Are there any areas for improvement?

No - greatly enjoy all aspects of our work with Easybee currently.