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German Quality - Made in Vietnam

5.0
1 review

DIGI-TEXX takes part in business processes and operation of the clients and makes things better with our experts, process experience and innovative technologies.  By better we mean: digital, intelligent, accurate and efficient. Our business process outsourcing services include:

Data Entry and Document Processing: We handle exceptions, unstructured forms, non-machine-readable data for all industries globally; with 17 years of experience in document processing, strict commitment in data protection and high-end technologies.

Contact & Helpdesk Center: Our inbound care and technical helpdesk services are niche choice of strategic clients who aim for customer service with all heart. We innovate customer experience by bringing in voice recognition, visual and multi-channel communication, chatbots and artificial intelligence.

Digital Solutions: We are the reliable partner of banking-, insurance- and telecommunication clients in their digital transformation journey. Our digital innovators help clients to audit their transformation status. Together we propose solutions for the top challenging projects across industries with distinct technologies.

Software and IT:  DIGI-SOFT 3 is our sophisticated and highly customizable data processing platform, that enables diverse automation instruments with real-time project monitoring capability. Our software team ensures the expertise-in-action by delivering tailored-made application as part of our digital promise to key clients.

Scanning & Archiving: While on-going business functions are moving toward digital way aggressively, digitalization transformation is a fundamental need to resolve the dependency of physical record handling. E-Government, Smart City, E-invoice, 4.0 Industry.

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$1,000+
 
< $25 / hr
 
1,000 - 9,999
 Founded
2003
Show all +
Ho Chi Minh City, Vietnam
headquarters
other locations
  • 45a-47, 30/4 street, ward An Lac, Ninh Kieu district
    Can Tho
    Vietnam

Reviews

5.0
1 review
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Report Outsourcing for Due Diligence Firm

"The team is capable of handling a high volume of work while producing strong results."

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5.0

Quality: 
4.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Feb. 2014–Ongoing
Project summary: 

DIGI-TEXX VIETNAM was brought on to support report processing needs. They deliver various services based on detailed instructions from the internal team’s needs.

The Reviewer
 
51-200 Employees
 
Bellevue, Washington
Program Manager, IT Company
 
Verified
The Review
Feedback summary: 

The services from DIGI-TEXX VIETNAM have streamlined processes and saved valuable time. The team has shown a willingness to fulfill requirements and find solutions. They’ve been a attentive, dedicated partner during the multi-year engagement.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the program manager at an information technology company. We provide business risk management for our clients.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DIGI-TEXX VIETNAM?

In order to handle the quantities of customers and high volume of work we were receiving, we hired DIGI-TEXX VIETNAM to improve our report processing efficiency.

SOLUTION

What was the scope of their involvement?

We provide their team with a list of instructions and they produce reports based on that. There are various types of reports they process and produce for us based around our service offerings.  

What is the team composition?

We have one main point of contact for any of our issues and problems. There are between 35–40 people on their team.

How did you come to work with DIGI-TEXX VIETNAM?

We followed a referral and hired DIGI-TEXX VIETNAM. They appeared to be trustworthy and promised high performance, which we liked.

How much have you invested with them?

We spend $50,000 on a yearly basis.

What is the status of this engagement?

We started working together in February 2014 and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

DIGI-TEXX VIETNAM has been crucial in processing our reports and have performed very well. They’ve made our internal team more efficient and saved us from a time-consuming process.

How did DIGI-TEXX VIETNAM perform from a project management standpoint?

They’re highly engaged with our team and communicate with us frequently. We have bi-weekly calls to discuss any issues or concerns. Whenever we have questions, they’re willing to work with us toward a solution.

What did you find most impressive about them?

The team is capable of handling a high volume of work while producing strong results. They deliver everything on time and adapt to our needs very quickly. We appreciate their communicative nature, too.

Are there any areas they could improve?

There’s nothing they could improve on.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
    There were only a few errors with the quality.
  • 5.0 NPS
    Willing to refer