Established in 2002, DIGI-TEXX is a 100% German-invested company with headquarters in HCMC, Vietnam with more than 1200 digital workforce.
With more than 20 years of proven track record, we have successfully positioned ourselves as a trusted service provider globally for businesses from various industries.
We are known for our commitment to quality, vigorous data security measures and tailor-made services / solutions that can cater to your various demands.
Our International Standards:
ISO 9001:2015 for Quality Management Certification
ISO 27001:2013 for Information Security
Our Services:
DOCUMENT AND DATA PROCESSING: We process a wide range of different document types through an intelligent data extraction platform combined with a skilled workforce to ensure speed and accuracy.
DATA ANNOTATION: DIGI-TEXX prepares data input for your AI systems to be trained intelligently with specialized data annotators and reliable crowd-sourcing contributors.
BUSINESS SUPPORT: Our specialists can assist clients with varying customer support needs. We provide round-the-clock, high-quality services at affordable rates in different languages: Vietnamese, English, German, Japanese, and Chinese.
DOCUMENT SCANNING AND DIGITAL ARCHIVING: With the latest scanning and capture technologies, our service caters to all types of documents, sizes, and materials.
IMAGE PROCESSING: DIGI-TEXX manages clients’ post-production to transform images into professional visualizations. Our service optimizes products displayed in catalogs, e-commerce, promotional content, brand campaigns, etc.
$10,000+
Undisclosed
1,000 - 9,999
Ho Chi Minh City , Vietnam
Founded 2003
5 Locations
Ho Chi Minh City , Vietnam
Ho Chi Minh City , Vietnam
Ho Chi Minh City , Vietnam
Can Tho , Vietnam
Thành phố Vị Thanh , Vietnam
Total Reviews
6
Average Referral Rating
4.9
/5
Most Common Project Size
$10,000 to $49,000
$XX,XXX – $XXX,XXX
Focus
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Highly Rated Similar Providers
DIGI-TEXX VIETNAM Review Insights
Overall Review Rating
4.9
Quality
4.8
Schedule
5.0
Cost
4.6
Willing to Refer
4.9
Top Mentions
high-quality work (4)
communicative (2)
timely (2)
establish clear expectations (1)
exceptional performance (1)
flexible (1)
hard working (1)
innovative (1)
Review Highlights
High Quality and Accuracy
Clients consistently praised DIGI-TEXX VIETNAM for delivering high-quality, accurate work, particularly in data entry, data verification, and keying genealogical records. Accuracy rates were often cited as being above 98%.
No Major Areas for Improvement
Most clients did not identify any significant areas for improvement, indicating a high level of satisfaction with the services provided.
Supportive and Solution-Driven Staff
The supportive nature and solution-driven approach of DIGI-TEXX VIETNAM's staff were highlighted as key factors in achieving project success and client satisfaction.
Strong Project Management
DIGI-TEXX VIETNAM was commended for their effective project management. They delivered projects on time, provided accurate estimates, and were flexible in adjusting plans as needed.
Potential for Government Collaboration
One client suggested that DIGI-TEXX VIETNAM could improve by working more with local governments to connect with databases and expand services related to eKYC.
Alignment with Company Values
Clients noted that DIGI-TEXX VIETNAM's values aligned well with their own, contributing to a harmonious working relationship.
"The team is capable of handling a high volume of work while producing strong results."
Feb 21, 2019
Program Manager, IT Company
Anonymous
IT Services
Bellevue, Washington
51-200 Employees
Phone Interview
Verified
DIGI-TEXX VIETNAM was brought on to support report processing needs. They deliver various services based on detailed instructions from the internal team’s needs.
The services from DIGI-TEXX VIETNAM have streamlined processes and saved valuable time. The team has shown a willingness to fulfill requirements and find solutions. They’ve been a attentive, dedicated partner during the multi-year engagement.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the program manager at an information technology company. We provide business risk management for our clients.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with DIGI-TEXX VIETNAM?
In order to handle the quantities of customers and high volume of work we were receiving, we hired DIGI-TEXX VIETNAM to improve our report processing efficiency.
SOLUTION
What was the scope of their involvement?
We provide their team with a list of instructions and they produce reports based on that. There are various types of reports they process and produce for us based around our service offerings.
What is the team composition?
We have one main point of contact for any of our issues and problems. There are between 35–40 people on their team.
How did you come to work with DIGI-TEXX VIETNAM?
We followed a referral and hired DIGI-TEXX VIETNAM. They appeared to be trustworthy and promised high performance, which we liked.
How much have you invested with them?
We spend $50,000 on a yearly basis.
What is the status of this engagement?
We started working together in February 2014 and the project is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
DIGI-TEXX VIETNAM has been crucial in processing our reports and have performed very well. They’ve made our internal team more efficient and saved us from a time-consuming process.
How did DIGI-TEXX VIETNAM perform from a project management standpoint?
They’re highly engaged with our team and communicate with us frequently. We have bi-weekly calls to discuss any issues or concerns. Whenever we have questions, they’re willing to work with us toward a solution.
What did you find most impressive about them?
The team is capable of handling a high volume of work while producing strong results. They deliver everything on time and adapt to our needs very quickly. We appreciate their communicative nature, too.
Are there any areas they could improve?
There’s nothing they could improve on.
RATINGS
5.0
Quality
4.0
Service & Deliverables
"There were only a few errors with the quality."
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Document Management for Heritage & Family Research Company
Document Digitization & Management
Confidential
Jan. - Dec. 2023
5.0
Quality
5.0
Schedule
5.0
Cost
4.0
Willing to Refer
5.0
"They benefited from focused IT and software implementation to help us achieve our project successfully."
Jan 16, 2024
Project Manager II, Family Search
Brian D. Smith
Nonprofit
Salt Lake City, Utah
501-1,000 Employees
Online Review
Verified
DIGI-TEXX VIETNAM was hired by a heritage and family research company to manage their key genealogical records. The team organized all requirements and developed QC processes to ensure standards.
The client was satisfied with DIGI-TEXX VIETNAM's quality work; internal stakeholders approved all the keyed content. The team completed the project on time and provided a production plan and accurate estimations. Overall, they were outstandingly efficient, flexible, and experienced.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Project Manager II of Family Search
Describe what your company does in a single sentence.
We inspire people everywhere to connect with their family—across generations. The Church of Jesus Christ of Latter-day Saints provides FamilySearch free of charge to everyone, regardless of tradition, culture, or religious affiliation. FamilySearch resources help millions of people around the world discover their heritage and connect with family members.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire DIGI-TEXX VIETNAM to accomplish?
Key Genealogical Records
Provide Services & Technology to Meet High Quality Standards
SOLUTION
How did you find DIGI-TEXX VIETNAM?
Referral
Other
Why did you select DIGI-TEXX VIETNAM over others?
High ratings
Pricing fit our budget
Good value for cost
Referred to me
Company values aligned
Other
Describe the scope of work in detail. Please include a summary of key deliverables.
DIGITEXX was able to provide language and technological support to a complex image keying project. Their team members and project managers were able to organize all our requirements, train employees to follow those requirements, and provide quality control processes to assure project requirements were met to our satisfaction.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Each project had an objective and quantity of images that were expected to be keyed within a limited budget. Keying continued until the approved contract budget was achieved or the project content was finished, whichever came first, and all keyed content was approved and accepted by the Family Search project manager.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
DIGITEXX provided a production plan for each project that laid out the amount of content that was expected to be completed by a certain date. DIGITEXX was very accurate in their estimates of production and also flexible enough to modify production plans when needed.
What was your primary form of communication with DIGI-TEXX VIETNAM?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
DIGITEXX is very accurate and has very high-quality working with the languages they are familiar with and expert in. They continue to expand their services to other languages. They benefited from focused IT and software implementation to help us achieve our project successfully.
Are there any areas for improvement or something DIGI-TEXX VIETNAM could have done differently?
Continue to increase the number of languages they are able to key at the same level they are able to key their expert language services.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.0
Value / within estimates
"They are not the most cost effective however, their quality remains top tier verses less costly services."
Willing to Refer
5.0
NPS
QA Services for Family History Company
Document Digitization & Management
Confidential
June 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"I’m impressed with their desire to deliver the highest possible quality of work to us."
Jan 16, 2024
Supervisor & Content Project Coordinator, Family History Firm
Anonymous
Consumer Products
Lehi, Utah
1,001-5,000 Employees
Online Review
Verified
DIGI-TEXX VIETNAM provides QA services for a family history company. The team performs QA checks on thousands of records per month from indexing vendors with a 48-hour turnaround time requirement.
The client is pleased with DIGI-TEXX VIETNAM’s work, which meets expectations. The team has maintained a high level of accuracy in their auditing process; they’ve also scaled quickly to accommodate the client’s increasing workload. Moreover, they have excellent communication and reaction time.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Supervisor, Content Project Coordinator of a consumer products company
Describe what your company does in a single sentence.
We're the global leader in family history, empowers journeys of personal discovery to enrich lives.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire DIGI-TEXX VIETNAM to accomplish?
to ensure the quality of other indexing vendors
SOLUTION
How did you find DIGI-TEXX VIETNAM?
Referral
Other
Why did you select DIGI-TEXX VIETNAM over others?
High ratings
Referred to me
Company values aligned
Describe the scope of work in detail. Please include a summary of key deliverables.
Quality assurances on thousands or records monthly. 48-hour turnaround on workitems in queue, and 98% accuracy SLA.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Digi has maintained very high accuracy in their auditing services, despite being assigned challenging projects. They have also been able to scale quickly for us as we increase their workload.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Great communication. Excellent reaction time and prioritization.
What was your primary form of communication with DIGI-TEXX VIETNAM?
Email or Messaging App
What did you find most impressive or unique about this company?
I’m impressed with their desire to deliver the highest possible quality of work to us.
Are there any areas for improvement or something DIGI-TEXX VIETNAM could have done differently?
no
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Data Entry & Management for Life Insurance Provider
Business ConsultingContent Moderation ServicesData Annotation ServicesTranscription
Confidential
Jan. 2016 - Dec. 2023
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"They're quick to implement the changes we need to apply."
Jun 12, 2023
Former Sr. Business Analyst, Manulife Vietnam
Khanh Trinh
Financial services
Ho Chi Minh City, Vietnam
501-1,000 Employees
Online Review
Verified
DIGI-TEXX VIETNAM provides data entry and verification services for a life insurance provider. The team is also tasked with off- and online OCR and business consultation services.
DIGI-TEXX VIETNAM accurately enters data with agility, mu to the client's delight. The team is able to achieve a 99% success rate, and internal stakeholders are particularly impressed with the vendor's solutions-driven approach.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Assistance Manager of Manulife Vietnam
Describe what your company does in a single sentence.
Provide life insurance to people
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire DIGI-TEXX VIETNAM to accomplish?
Data verification
Data entry
OCR
SOLUTION
How did you find DIGI-TEXX VIETNAM?
Referral
Why did you select DIGI-TEXX VIETNAM over others?
High ratings
Pricing fit our budget
Company values aligned
How many teammates from DIGI-TEXX VIETNAM were assigned to this project?
Other
Describe the scope of work in detail. Please include a summary of key deliverables.
DigiTexx Vietnam will provide services: data entry, data verification, offline and online OCR. They also provide business consultant and solution when need
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Turn around time for vendor to verify data is fast, so help us increase Processing volume. Data was 99% correct The cost is quite good From data verification and data entry, we extended their services to Offline and Online OCR More projects in my company using this vendor Some of my friend in another company also ask me about this vendor and base on my referral
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They delivered items on time with high quality. They're quick to implement the changes we need to apply.
What was your primary form of communication with DIGI-TEXX VIETNAM?
In-Person Meeting
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
The supportive staff, also their technologies and solutions are good
Are there any areas for improvement or something DIGI-TEXX VIETNAM could have done differently?
They should work more with local government to connect with gov’s database to provide more services relate to eKYC
DIGI-TEXX VIETNAM was hired by an IT company to provide document digitization and management services. They were primarily responsible for digitizing the client's internal documents.
Zodinet Technology executed their tasks on time and according to the client's requirements. They ensured a quick yet fruitful partnership by communicating clearly and working efficiently throughout.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO of Zodinet Technology
Describe what your company does in a single sentence.
As a leading reputable company in the field of BPO in Vietnam, our mission is to provide diversified services with the best quality for businesses.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire DIGI-TEXX VIETNAM to accomplish?
BPO
SOLUTION
How did you find DIGI-TEXX VIETNAM?
Online Search
Why did you select DIGI-TEXX VIETNAM over others?
High ratings
Referred to me
Describe the scope of work in detail. Please include a summary of key deliverables.
Digitalize the internal document
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The project was a success.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
yes, on time
What was your primary form of communication with DIGI-TEXX VIETNAM?
In-Person Meeting
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
very good
Are there any areas for improvement or something {provider_name} could have done differently?
nothing yet
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Bills Processing & Automation for Insurance Brokerage Firm
Back Office OutsourcingCustomer Service OutsourcingDocument Digitization & Management
$50,000 to $199,999
Jan. - Sep. 2023
4.5
Quality
4.5
Schedule
5.0
Cost
4.0
Willing to Refer
4.5
"The staff is extremely helpful."
Apr 4, 2023
Purchasing & Digital Transformation Specialist, HMIBC
Hoang Nong
Financial services
Rheinstetten, Germany
501-1,000 Employees
Online Review
An insurance brokerage firm hired DIGI-TEXX VIETNAM to develop an automated claim process for hospital bills processing, implemented with data entry and reporting features.
Thanks to DIGI-TEXX VIETNAM’s efforts, the hospital invoicing processing time was reduced to less than five minutes, much to the client's delight. The team met all the deadlines as agreed, and internal stakeholders were particularly impressed with the vendor's responsive approach.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Purchasing and Digital Transformation Specialist of HMIBC
Describe what your company does in a single sentence.
We are an insurance broker firm located in Germany, specialize in healthcare service provider
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire DIGI-TEXX VIETNAM to accomplish?
Fast track hospital bill processing process with automation
SOLUTION
How did you find DIGI-TEXX VIETNAM?
Online Search
Why did you select DIGI-TEXX VIETNAM over others?
High ratings, Good value for cost, Other
What was the size of DIGI-TEXX VIETNAM’s team?
900
What was your primary form of communication with DIGI-TEXX VIETNAM?
Virtual Meeting, Email or Messaging App
Describe the scope of work in detail. Please include a summary of key deliverables.
Automated claiming process for hospital bill including data entry and report making
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Hospital invoices processing time reduced from 30 minutes/invoice to less than 5 minutes/invoice
Describe their project management. Did they deliver items on time? How did they respond to your needs?
All the deadlines are met as agreed and the staff are quick to respond to any requests
What did you find most impressive or unique about this company?
Any solution can be customised to fit our budget and need. The staff is extremely helpful.
Are there any areas for improvement or something DIGI-TEXX VIETNAM could have done differently?
Keep up the excellent work!
RATINGS
4.5
Quality
4.5
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
4.5
NPS
Locations (5)
2nd Floor, ANNA Building, Quang Trung Software City, District 12Ho Chi Minh City , Vietnam700000
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