Philippines Outsourcing Provider
2nd Office is your eCommerce Outsourcing partner in growing your online business. They are a highly-specialized, Philippine-based, Offshore & Outsourcing Company that offers a variety of solutions primarily focused in supporting eCommerce Front and Back Office Operations, Startups, Tech companies, Accounting Firms, Marketing Agencies, Web Development & Design Companies.

headquarters
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Ground Floor, Cianat Complex Brgy. Mayamot, Marcos High WayAntipolo City, 1870Philippines
Focus
Reviews
the project
Answering Services for Business Provider
"The answering service is convenient and reasonably priced."
the reviewer
the review
Why does your firm need inbound services? Did you previously handle these needs in-house?
Yes, it is seasonal.
How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?
80% inbound. They are essential to our business.
What challenge were you trying to address with the service provider?
To have supportĀ for our intake of incoming calls.
What was the scope of the service provider's involvement?
Answering phone calls.
Could you describe the pricing structure and how they billed you?
It was on a temporary short-term billing basis.
How did you come to work with this service provider?
I believe it was a prior relationship with our company.
How would you assess the service provider for answering calls, customer service, and communication?
They are quick to respond.
How much time, in hours, does this service provider save you each month?
I'm not exactly sure.
What takeaways and measures of success can you share about working with this service provider?
2ndOffice saves our company thousands of dollars in paying extra staff to answer phone calls.
What are the service provider's strengths?
The answering service is convenient and reasonably priced.
How can the service provider improve?
Not sure.
How long has your company been working with this service provider?
It's an ongoing partnership.
How much money do you spend annually with this service provider?
I prefer not to answer.