Philippines Outsourcing Provider

2nd Office is your eCommerce Outsourcing partner in growing your online business. They are a highly-specialized, Philippine-based, Offshore & Outsourcing Company that offers a variety of solutions primarily focused in supporting eCommerce Front and Back Office Operations, Startups, Tech companies, Accounting Firms, Marketing Agencies, Web Development & Design Companies.

 
$1,000+
 
< $25 / hr
 
50 - 249
 Founded
2012
Show all +
Antipolo City, Philippines
headquarters
  • Ground Floor, Cianat Complex Brgy. Mayamot, Marcos High Way
    Antipolo City 1870
    Philippines

Reviews

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Answering Services for Business Provider

"The answering service is convenient and reasonably priced."

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Ongoing
The Reviewer
 
11-50 Employees
 
Glen Falls, New York
Marketing Associate, Business Provider
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

Yes, it is seasonal.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

80% inbound. They are essential to our business.

What challenge were you trying to address with the service provider?

To have support for our intake of incoming calls.

SOLUTION

What was the scope of the service provider's involvement?

Answering phone calls.

Could you describe the pricing structure and how they billed you?

It was on a temporary short-term billing basis.

How did you come to work with this service provider?

I believe it was a prior relationship with our company.

How would you assess the service provider for answering calls, customer service, and communication?

They are quick to respond.

How much time, in hours, does this service provider save you each month?

I'm not exactly sure.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

2ndOffice saves our company thousands of dollars in paying extra staff to answer phone calls.

What are the service provider's strengths?

The answering service is convenient and reasonably priced.

How can the service provider improve?

Not sure.

How long has your company been working with this service provider?

It's an ongoing partnership.

How much money do you spend annually with this service provider?

I prefer not to answer.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer