2ndOffice

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

Yes, it is seasonal.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

80% inbound. They are essential to our business.

What challenge were you trying to address with the service provider?

To have support for our intake of incoming calls.

SOLUTION

What was the scope of the service provider's involvement?

Answering phone calls.

Could you describe the pricing structure and how they billed you?

It was on a temporary short-term billing basis.

How did you come to work with this service provider?

I believe it was a prior relationship with our company.

How would you assess the service provider for answering calls, customer service, and communication?

They are quick to respond.

How much time, in hours, does this service provider save you each month?

I'm not exactly sure.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

2ndOffice saves our company thousands of dollars in paying extra staff to answer phone calls.

What are the service provider's strengths?

The answering service is convenient and reasonably priced.

How can the service provider improve?

Not sure.

How long has your company been working with this service provider?

It's an ongoing partnership.

How much money do you spend annually with this service provider?

I prefer not to answer.