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Top Customer Support Outsourcing Companies

Great customer experiences keep buyers loyal, but building an in-house support team isn’t always practical. Customer support outsourcing companies give you on-demand talent, multichannel expertise, and 24/7 coverage so you can focus on core growth. Clutch curates the world’s top providers through a rigorous, review-driven vetting process that verifies client results, industry expertise, and service quality. Use the filters on this page to sort firms by budget, location, industry focus, or service line, or jump directly to leading markets such as Customer Support Companies in the United States, Customer Support Firms in the United Kingdom, and Customer Support Agencies in Canada. Read in-depth client reviews, compare portfolios, and hire with confidence.

Ratings Updated: June 19, 2026

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Featured

What are Featured Providers?

Hugo Inc.

5.0 28 reviews
Verified

$1,000+

< $25 / hr

1,000 - 9,999

Chicago, IL

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.

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11 of 12 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

CX Outsourcing for Financial Services Firm
5.0 — Hugo Inc. provides CX outsourcing services for a financial services firm. They support the client's expansion to key markets, streamline their partner onboarding process, and execute a customer Read more
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

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Helpware CX

4.8 47 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Lexington, KY

Services provided

50% Customer Service Outsourcing

20% Call Center Services

10% Back Office Outsourcing +2 services

10% Content Moderation Services

10% Data Annotation Services

Helpware CX is a Customer Service BPO company specializing in Outsourced Customer Support and Call Center Solutions. They are highly praised for their professionalism, flexibility, and ability to meet client needs, with approximately 100% of reviews highlighting their excellent service and adaptability. Clients appreciate their seamless integration and effective project management.

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Reviews mention Attentive
Clients consistently praise Helpware for their attentiveness and responsiveness. One client noted that Helpware's team members are 'thoughtful with their time and attentive to our requests,' highlighting their commitment to customer service. Another client mentioned their ability to quickly address concerns, stating, 'when I bring up my concerns, they are addressed immediately.' Overall, the sentiment reflects a strong appreciation for Helpware's dedicated support and open communication, which have significantly enhanced client satisfaction.

Administrative and Internal Support for Strategy Consultancy

5.0 Oct 23, 2019

I can ask for assistance and if they can provide it they will. I had a need for a client and I did not have the time to fit it into my schedule, and My Team was able to pull someone in to help out so we could secure the gig. I won, Helpware won, and most importantly, my client won! They are responsive and attentive. They understand how to make this work.
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0 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
In the past six months, clients have praised Helpware CX for their effective marketing strategies and impressive project management speed. One client highlighted their success in attracting six new customers and noted that communication was efficient through email and messaging apps. Overall, the sentiment is highly positive, with no reported areas for improvement, indicating strong client satisfaction with the value and performance of Helpware CX.
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Industry Experience

Helpware has demonstrated expertise across diverse industries including Telecommunications, Information Technology, eCommerce, and Healthcare. Clients commend their proficiency in customer support, project management, and technical training, noting significant improvements in customer acquisition, engagement, and satisfaction. Overall sentiment across sectors is overwhelmingly positive, suggesting Helpware is a strong fit for businesses seeking reliable support and operational efficiency.
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Information technology Healthcare Software eCommerce Education IT Services Food & Beverages Nonprofit Media Financial services Retail Other Industry Automotive Telecommunications Business services Arts, entertainment & music Advertising & marketing Consumer Products

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Average Project Cost Breakdown

$50,000 to $199,999 (12) $10,000 to $49,000 (10) Less than $10,000 (4) $200,000 to $999,999 (3) $1,000,000 to $9,999,999 (3) $10,000,000 + (1)

What Clients Have Said
Clients consistently commend Helpware for their exceptional value for money, noting competitive pricing and high-quality service. One CEO highlighted their 'good value for the cost' and noted significant cost savings and quality improvements. Another client emphasized the affordability and flexibility of their services, stating, 'the value we get for our money is off the charts.' Overall, the sentiment regarding cost-effectiveness and service quality is overwhelmingly positive.
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Mindy Support

4.8 37 reviews
Verified

Undisclosed

Undisclosed

1,000 - 9,999

Limassol, Cyprus

Services provided

35% Customer Service Outsourcing

35% Data Annotation Services

30% Generative AI

Mindy Support is a Customer Service BPO specializing in multilingual customer support and call center solutions. The company consistently receives high ratings for its efficient project management and strong communication skills. Approximately 67% of reviewers commend them for their proactive attitude and value for cost. However, some suggest improvements in language offerings and staff training.

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Reviews mention Hard working
The feedback from Sweatcoin highlights Mindy Support's exceptional work ethic and dedication. Clients noted that the team is 'incredibly hard-working' and 'always eager to learn more,' demonstrating a strong commitment to their responsibilities. They quickly adapted to the project needs and maintained effective communication, ensuring tasks were completed to perfection. Overall, the sentiment reflects high satisfaction with the team's diligence and reliability, making them a valuable partner.

Customer Support Services for Walking App

5.0 Apr 9, 2020

They are always on hand should you need anything, but by and large, there's not even much need to speak with anyone, as the job is always handed to perfection. They are incredibly hard-working and dedicated to the job.
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1 of 3 Customer Service Outsourcing reviews are 5 stars

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Home Technology Retailer
4.0 — Mindy Support provides customer service support for a home technology retailer's Dutch customers via the service hotline. The team answers incoming calls, clarifies customers' requests, and Read more
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Average Project Cost Breakdown

Less than $10,000 (13) $10,000 to $49,000 (7) $50,000 to $199,999 (2)

What Clients Have Said
Clients consistently highlight Mindy Support's competitive pricing and overall value for money. For instance, one client from Monat Global noted their selection was based on 'good value for cost,' while another from International Car Mobility Services emphasized that 'pricing fit our budget.' Overall, the sentiment is positive, with many clients appreciating the quality of service relative to the costs involved, albeit with occasional suggestions for improved pricing transparency.
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United States (9) Germany (5) Austria (3) Switzerland (2) Canada (2) Finland (2) England (2) Israel (2) Netherlands (2) France (1) Sweden (1) Portugal (1) Liechtenstein (1) Greece (1)

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Go4customer

5.0 5 reviews

Undisclosed

Undisclosed

1,000 - 9,999

Noida, India

Services provided

30% Customer Service Outsourcing

40% Call Center Services

20% Market Research +1 service

10% Sales Outsourcing

Go4customer is a Customer Service BPO offering comprehensive call center outsourcing solutions. The company has a strong reputation, with reviews highlighting increased client satisfaction, enhanced staff morale, and improved compliance. Approximately 100% of reviewers praise their personalized approach and responsiveness, emphasizing timely delivery and strategic problem-solving in customer support outsourcing.

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Reviews mention Communicative
Clients express a highly positive sentiment regarding Go4Customer's communication, highlighting their efficiency and responsiveness. One client noted, 'Communication was smooth, and they demonstrated a proactive approach in keeping us informed about the progress.' This reflects their commitment to customer satisfaction, with another client emphasizing their dedication to addressing concerns promptly. Overall, Go4Customer is recognized for delivering on time and maintaining effective communication, contributing significantly to project success.

Call Center Services for Digital Mareketing & IT Company

5.0 Jul 27, 2023

Digital Baba Online's project management was efficient and effective. They consistently delivered items on time, meeting project milestones and deadlines. Their responsiveness to our needs was commendable, as they promptly addressed any concerns or requests we had during the project. Communication was smooth, and they demonstrated a proactive approach in keeping us informed about the progress.
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1 of 1 Customer Service Outsourcing reviews are 5 stars

$10,000 – $49,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service & Back-Office for Residential Support Co
5.0 — Go4customer provided call center services for a residential support services company. The team was responsible for 24/7 support, staff support, client support, compliance training, and reporting. Read more
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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently report that Go4Customer offers good value for money, with several highlighting its competitive pricing and cost-effectiveness. One client noted that their pricing fit their budget while providing quality service. Another client stated they save approximately $1,000 monthly, emphasizing the company's efficiency. Overall, the sentiment reflects satisfaction with the balance between cost and service quality, making Go4Customer a favorable choice for clients seeking reliable call center solutions.
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United States (2) Canada (1) India (1)

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Veta Virtual

5.0 62 reviews

$1,000+

Undisclosed

50 - 249

Toronto, Canada

Services provided

33% Customer Service Outsourcing

34% Recruitment Process Outsourcing

33% AI Development

Veta Virtual is a Customer Service Outsourcing company specializing in managing inbound calls, scheduling, and client communications. The company consistently receives positive feedback, with 100% of reviews highlighting their professionalism, responsiveness, and ability to integrate seamlessly into existing workflows. Clients appreciate their personalized attention and efficient project management, noting a significant improvement in call handling and customer service processes.

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Reviews mention Reliable
Clients consistently highlight Veta Virtual's reliability in handling calls and managing schedules. One client noted their service significantly reduced missed calls and provided a professional first point of contact, stating, 'Veta Virtual was reliable and well organized throughout the engagement.' Another client emphasized their consistency and responsiveness, expressing confidence in the team's ability to manage calls effectively. Overall, the sentiment regarding reliability is overwhelmingly positive, with clients appreciating the dependable service and clear communication.

Call Center Services for Law Firm

5.0 Feb 26, 2025

Reliability: They have been extremely consistent, which we truly appreciate. We feel confident in relying on them.
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Virtual Receptionist Services for Financial Planning Firm

5.0 Feb 6, 2026

The service provided a reliable and professional first point of contact for my firm. Veta Virtual was reliable and well organized throughout the engagement. Coverage was consistent, calls were handled as expected, and scheduling and transfers were completed accurately and on time. The most impressive aspect of Veta Virtual was the professionalism and consistency of their team. Calls were handled reliably, communication was clear, and the service felt well managed rather than ad hoc.
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4 of 4 reviews are 5 stars

Less than $10,000 avg. project cost

Reviewed 4 times in the past 6 months
Recent reviews of Veta Virtual reflect a consistently positive sentiment, highlighting their professionalism and effective communication. Clients praised their ability to handle virtual events and call management efficiently, noting improvements in client experience and reduced missed calls. Specific feedback emphasized their proactive approach, such as asking insightful questions that enhanced project outcomes. Overall, clients expressed high satisfaction with the service quality, with no significant areas for improvement identified.
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Industry Experience

Veta Virtual has received positive feedback across various industries, particularly in legal and financial services, where clients praised their professional call handling and appointment scheduling. Legal firms noted improvements in client communication and efficiency, while financial service providers highlighted enhanced client experiences and reduced missed calls. Overall, sentiment is highly favorable, emphasizing Veta's responsiveness, professionalism, and ability to adapt services to specific industry needs, making them an excellent choice for law firms and financial advisors.
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Other industries Software Consulting Other Industry Government Construction Healthcare Business services Advertising & marketing Human Resources Arts, entertainment & music Retail Real estate Legal Financial services

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United States (30) Canada (25)

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Featured

What are Featured Providers?
Top Customer Service

5.0 68 reviews
Premier Verified

$1,000+

Undisclosed

250 - 999

Brooklyn, NY

Services provided

55% Customer Service Outsourcing

15% Data Annotation Services

10% Back Office Outsourcing +2 services

10% Call Center Services

10% Content Moderation Services

Top Customer Service is a highly-regarded Customer Support Outsourcing provider specializing in inbound call handling and customer service BPO solutions. The company consistently receives positive feedback for its professionalism and efficient communication, with over 90% of clients highlighting improved response times and increased customer satisfaction. Their AI-assisted systems and trained agents ensure seamless integration and reliable support across various industries.

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Reviews mention Collaborative
The feedback reflects a highly positive sentiment regarding collaboration with Top Customer Service. Clients noted the team's excellent communication, responsiveness, and professionalism, describing them as an extension of their own company. One client emphasized the smooth collaboration and quick adjustments made by the team to meet specific needs. Overall, the partnership led to improved client satisfaction and efficiency, with tasks often delivered ahead of schedule.

Customer Support & VA Services for Consulting Company

5.0 Dec 10, 2025

They were highly responsive and professional. They understood our instructions clearly, asked clarifying questions when required, and adjusted their workflow according to our requirements. Their team felt and acted like an extension of our own company, which made collaboration smooth and reliable. Client requests and support tickets were handled promptly and with empathy.
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26 of 26 reviews are 5 stars

15 new reviews for Customer Service Outsourcing services

$50,000 – $199,999 avg. project cost

Reviewed 26 times in the past 6 months
In the past six months, Top Customer Service has received overwhelmingly positive feedback from clients across various industries. Reviewers praised their professionalism, timely responses, and ability to represent brands effectively. For instance, a CEO noted immediate improvements in lead inquiries and website engagement due to enhanced content quality. Another client highlighted a significant reduction in missed calls and improved customer satisfaction. Overall, clients expressed high satisfaction with the service, citing strong communication and organizational skills, with minimal suggestions for improvement.
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25 of 25 Customer Service Outsourcing reviews are 5 stars

16 new reviews for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service & Back-Office Support for Protection Agency
5.0 — Top Customer Service provides ongoing customer support and proctoring services for an environmental protection agency. The team assists with the Section 608 support for the client's students. Read more
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More responsive than most other service providers

Top Customer Service is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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AnswerForce

4.4 18 reviews

Undisclosed

Undisclosed

1,000 - 9,999

Edinburgh, Scotland

Services provided

30% Customer Service Outsourcing

70% Call Center Services

AnswerForce provides comprehensive Customer Support Outsourcing (CSO) services, including global, around-the-clock support. Reviews highlight significant reductions in backlogs and commend the company for its consistent problem resolution, demonstrating effective and reliable service delivery.

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Reviews mention Adaptable
Clients have expressed high satisfaction with AnswerForce's adaptability, noting their ability to seamlessly integrate with existing systems and customize scripts in real-time. One client highlighted that their calls were indistinguishable from direct company interactions, while another praised their proactive approach during changes like COVID-19. The overall sentiment reflects a strong appreciation for their flexibility and responsiveness, reinforcing their capability to meet specific client needs effectively.

Answering Services & Inbound Client Mgmt for Tutoring Co

4.0 Apr 30, 2020

They reached out to me when COVID-19 started happening and asked if I wanted to do anything different with my scripting. They looked to see what worked best for the business and for me. Their fluidity and adaptability are great. We can change our script in real-time, so if I just need to change 1–2 things, I can go in and make the changes myself, and they’ll be reflected in the next call.
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Industry Experience

AnswerForce has received positive feedback across various industries, including Energy & Natural Resources, Financial Services, Education, IT Services, and Retail. Clients commend their responsiveness, professional call management, and ability to customize scripts effectively. The overall sentiment is highly favorable in sectors like Energy and Financial Services, where seamless service integration and improved customer communication were highlighted. Educational institutions also appreciate their efficient inbound client management. Potential clients in these industries may find AnswerForce a suitable partner for enhancing customer interaction.
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Energy & natural resources Financial services Consulting Nonprofit Human Resources Construction Education Information technology Manufacturing Retail Business services Utilities IT Services

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Average Project Cost Breakdown

Less than $10,000 (6) $50,000 to $199,999 (3) $10,000 to $49,000 (1)

What Clients Have Said
Clients generally perceive AnswerForce as offering excellent value for money, particularly highlighting its competitive pricing and comprehensive service features. One client noted, 'The completeness of the service offering and features for a price that is comparable to those who are offering less.' Another praised the responsiveness and adaptability of the service, stating, 'They fit seamlessly into our daily operations.' However, there were mentions of pricing concerns, with some clients suggesting that rates could be lower. Overall, the sentiment leans positively towards the company's cost-effectiveness.
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San Antonio, Texas (1) Edina, Minnesota (1) Denville, New Jersey (1) Buffalo, New York (1) New York City, New York (1) Cincinnati, Ohio (1) Los Angeles, California (1) Denver, Colorado (1) Phoenix, Arizona (1) Philadelphia, Pennsylvania (1) Loganville, Georgia (1) Levelland, Texas (1) Groveport, Ohio (1) Conway, Massachusetts (1) Orange County, California (1)

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Global Response

4.5 9 reviews

$50,000+

Undisclosed

1,000 - 9,999

Margate, FL

Services provided

50% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +1 service

15% IT Managed Services

Global Response is a business process outsourcing company specializing in inbound services such as tech support, billing, and customer service. Their clients consistently praise them for being responsive, attentive, and efficient, with approximately 90% of feedback being overwhelmingly positive. Many reviews highlight Global Response as a strategic partner crucial for business success, with a notable number of clients appreciating their innovative and reliable solutions.

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Reviews mention Reliable
Clients consistently express a high level of satisfaction with the company's reliability. One client highlighted their dependable nature, stating they are 'very reliable and do a great job.' Additionally, the client emphasized their commitment to customer service, noting that the team is 'always friendly' and fulfills their promises. Overall, the sentiment reflects a strong trust in the company's ability to deliver consistent and effective support.

Reservation & Customer Support Services for Hotel

5.0 Nov 2, 2017

They are very reliable and do a great job. It has been 2 years since we started using their services.
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Industry Experience

The service provider has garnered positive feedback across various industries, including Financial Services, Hospitality & Leisure, Retail, Real Estate, and Business Services. Clients commend their responsiveness, innovative solutions, and ability to handle high volumes of calls effectively. In Financial Services, they are noted for saving significant costs while enhancing efficiency. In Hospitality, they excel in customer service. Overall, the provider is recognized for their strong partnership ethos and operational expertise, making them a suitable choice for businesses seeking reliable inbound support.
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Healthcare Retail Real estate Hospitality & leisure Business services Financial services

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Average Project Cost Breakdown

$50,000 to $199,999 (3) $10,000 to $49,000 (2) Less than $10,000 (1) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients generally express satisfaction with the company's cost-effectiveness and value for money, highlighting their ability to save substantial amounts. One client noted a monthly savings of $12,000, while another emphasized that the service provider significantly reduced operational costs and improved efficiency. Overall, the sentiment is positive, with clients appreciating the responsive service and strategic partnership, although specific pricing details are often undisclosed.
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Phoenix, Arizona (2) Kissimmee, Florida (1) Millville, New Jersey (1) Brooklyn, New York (1) Elmhurst, New York (1) Oceanside, California (1) Hartsville, South Carolina (1) Upper Marlboro, Maryland (1)

This provider is fluent in 1 language:

English

This provider is available in 2 time zones:

Central Standard Time (CST)

Eastern Standard Time (EST)

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SupportZebra

4.8 4 reviews

$5,000+

< $25 / hr

1,000 - 9,999

Houston, TX

Services provided

70% Customer Service Outsourcing

20% Back Office Outsourcing

10% Call Center Services

SupportZebra is a Customer Support Outsourcing company specializing in Customer Service BPO solutions, including phone, chat, and email support. The reviews emphasize their ability to significantly reduce response times and maintain high customer satisfaction scores. Their collaborative approach integrates them seamlessly into clients' operations, with approximately 100% of feedback being positive and highlighting their professional culture and strong project management capabilities.

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1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Recent reviews for SupportZebra highlight a strong performance in guest services support, with clients noting significant improvements in guest satisfaction scores and issue resolution times. One client emphasized the team's effective communication and alignment with company values, leading to a successful ongoing partnership. Overall, the sentiment is highly positive, with no noted areas for improvement, indicating that SupportZebra is a reliable choice for businesses seeking quality support services.
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1 of 1 Customer Service Outsourcing reviews are 5 stars

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Expense Management Company
5.0 — SupportZebra provides ongoing customer service outsourcing services for an expense management and corporate card company. The team handles phone, chat, and email support for the card side of the Read more
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Industry Experience

SupportZebra has demonstrated expertise across various industries, including SaaS, expense management, and hospitality. Clients praise their responsiveness, effective communication, and ability to enhance customer satisfaction. In SaaS, they excel in content moderation, while in expense management, they streamline customer support processes. In hospitality, they improve guest services and resolution times. Overall, they are well-regarded for their commitment to employee well-being and client success, making them a strong candidate for companies in similar sectors.
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Software Hospitality & leisure

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More responsive than most other service providers

SupportZebra is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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SureCall Contact Centers

4.8 13 reviews

$5,000+

$50 - $99 / hr

250 - 999

Calgary, Canada

Services provided

20% Customer Service Outsourcing

60% Call Center Services

20% Back Office Outsourcing

SureCall Contact Centers is a Customer Service BPO providing Customer Support Outsourcing and Call Center Solutions. Feedback is overwhelmingly positive, with 100% of reviewers highlighting their flexibility and strong cultural fit. Clients appreciate their effective handling of overflow call volumes and timely service delivery, with no areas for improvement noted.

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Reviews mention High-quality work
Clients consistently praise SureCall for delivering high-quality work that exceeds expectations. One client noted their contribution led to a 25% increase in revenue, highlighting the effectiveness of their services. Another emphasized SureCall's commitment to partnership, stating they provide exceptional quality and continuous improvement in their support. Overall, the sentiment is overwhelmingly positive, with clients appreciating their responsiveness, flexibility, and dedication to addressing complex needs.

Call Center Services for Contractor & Risk Mgmt Company

5.0 May 9, 2024

SureCall has helped us exceed our revenue targets by 25% year-to-date. Overall, their work quality is great.
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Call Center Services for Pizza Corporation

5.0 Feb 21, 2020

Overall, SureCall has been extremely consistent on their training and the metrics that they hold their staff to, so the relationship has been very easy for us to manage and we really haven’t had to micromanage their business at all. This large of a transition was very tough from a technical perspective, and we thought they did an absolutely amazing job.
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BPO & Voice Services for National Hockey Organization

4.0 Nov 13, 2020

The biggest factor has been their commitment to being our partner rather than just a service provider. They’re invested in this process and have shown great care in providing both quality work and continuous improvement. I truly believe that we’re an important account for them because they understand the gravity of working with a major body like ours. We’re a widely recognizable brand. The work that they do is a direct reflection on our organization, and they take that responsibility seriously.
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1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Recent reviews for SureCall Contact Centers highlight a positive client experience, particularly in their timely delivery and impressive service speed. One client noted that they effectively managed employee messaging updates, which has greatly benefited their operations. The HR manager from Simco Management praised the company's responsiveness and found no areas for improvement, indicating high satisfaction with the ongoing collaboration.
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1 of 1 Customer Service Outsourcing reviews are 5 stars

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Financial Services Co
5.0 — SureCall provided call center services for a financial services company. The team handled the client's overflow call volume. Read more
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Industry Experience

SureCall Contact Centers has demonstrated strong expertise in multiple industries including real estate, advertising & marketing, financial services, automotive, business services, government, hospitality & leisure, and sports. Clients commend their excellent project management, flexibility, and timely communication, leading to improved operational efficiency and customer satisfaction. Overall sentiment is overwhelmingly positive, with strong recommendations for businesses in need of reliable call center services, particularly in customer service and support roles.
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Advertising & marketing Financial services Automotive Business services Government Hospitality & leisure Consumer Products Real estate Sports

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Canaan Communication & Technologies (MSC)

4.9 6 reviews

$25,000+

< $25 / hr

250 - 999

Kuala Lumpur, Malaysia

Services provided

45% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +2 services

10% Corporate Training & Coaching

10% Recruiting

Canaan Communication & Technologies (MSC) is a Customer Support Outsourcing company specializing in providing excellent customer service through multiple channels, including phone, email, and live chat. The company has received overwhelmingly positive feedback, with 100% of reviewers highlighting their responsiveness, cost-effectiveness, and alignment with company values, consistently meeting and exceeding service level agreements (SLAs).

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Reviews mention Collaborative
Canaan Communication & Technologies has received positive feedback regarding their collaborative approach. Clients highlighted their supportive nature and effective communication, noting that Canaan emphasizes value over price. One client specifically mentioned the close collaboration with team members Jason and Sid, which contributed to improved customer service metrics. Overall, the sentiment reflects a strong appreciation for their partnership and dedication to client success.

Customer Service Support for E-Commerce Fulfillment Company

5.0 Mar 25, 2022

The company is super supportive and collaborative. They focus on value rather than price, indicating a commitment to understanding and meeting client needs.
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1 of 1 Customer Service Outsourcing reviews are 5 stars

Less than $10,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Services for Photo Solutions Company
5.0 — A photo solutions company hired Canaan Communication & Technologies Sdn Bhd for their call center services to improve and maintain the number of inquiries and consistently ensure customer Read more
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Industry Experience

Canaan Communication & Technologies has demonstrated strong expertise across several industries, including Consumer Products, Logistics & Supply Chain, Retail, and Food & Beverages. Clients commend their cost-effectiveness, agility, and exceptional customer service, leading to increased customer satisfaction and business growth. The overall sentiment reflects satisfaction with their collaborative approach and adaptability, making them a suitable partner for businesses seeking efficient outsourcing solutions in these sectors.
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Consumer Products Logistics & Supply Chain Retail Food & Beverages

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Malaysia (3) Singapore (1)

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Axendi

5.0 3 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Warszawa, Poland

Services provided

45% Customer Service Outsourcing

35% Call Center Services

20% Back Office Outsourcing

Voice Contact Center is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. Reviews highlight their effectiveness in improving response times and maintaining SLAs, with 100% positive feedback on their flexibility and cost value. Clients appreciate their skilled handling of customer inquiries and complaints, resulting in significant improvements in customer care operations.

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Reviews mention Experienced
Clients have expressed a positive sentiment regarding the experience with Voice Contact Center, highlighting their well-established processes and effective communication. One client noted the team's ability to deliver on time, stating they went live successfully and handled consumer queries promptly. The value for cost and referral-based selection further underscore the company's reliability and expertise in project management.

Call Center Services for Consumer Goods Business

5.0 Mar 8, 2023

Their team is experienced and has well-established processes.
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Industry Experience

Axendi has demonstrated expertise across the Beauty & Cosmetics, Consumer Products, and Retail industries. Clients commend their effective customer service support, rapid response times, and ability to meet SLAs during high customer flow. The overall sentiment in these sectors highlights Axendi's flexibility, comprehensive service offerings, and commitment to client satisfaction, making them a suitable partner for businesses seeking reliable customer support solutions.
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Beauty & Cosmetics Consumer Products Retail

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Average Project Cost Breakdown

What Clients Have Said
Clients consistently highlight Axendi's competitive pricing and overall value for money. For instance, one customer noted that the 'pricing fit our budget' and emphasized 'good value for cost.' Another client echoed this sentiment, mentioning 'good value for cost' as a key reason for their selection. Overall, feedback indicates that Axendi delivers quality services that meet clients' expectations while remaining cost-effective.
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More responsive than most other service providers

Axendi is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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SRG ASIA PACIFIC

4.5 3 reviews

$10,000+

Undisclosed

250 - 999

Kuala Lumpur, Malaysia

Services provided

40% Customer Service Outsourcing

15% Call Center Services

10% Back Office Outsourcing +5 services

10% IT Managed Services

10% Sales Outsourcing

5% Business Consulting

5% HR Consulting

5% Market Research

SRG ASIA PACIFIC is a Customer Service BPO specializing in inbound and outbound call center outsourcing. Reviews highlight their exceptional value for money, client-oriented approach, and strong project management, though 100% of reviewers suggest improvement in the telesales team. The company's flexibility in pricing negotiation is also appreciated by clients.

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Reviews mention High-quality work
Clients have consistently praised SRG ASIA PACIFIC for their high-quality work and responsiveness. One client highlighted their effective call center services, noting that SRG agents log tickets and respond to requests within half an hour. The company's proactive measures and dedicated monitoring have minimized human errors, further enhancing service delivery. Overall, clients appreciate SRG's commitment to quality, although some have suggested improvements in overseas communication and team member loyalty.

Call Center Services for Enterprise IT Maintenance Provider

4.5 Feb 11, 2022

We ask them to mitigate challenges, and they respond well to that. SRG has dedicated people to monitor things for us. We’ve also been able to close certain gaps in our services. Human errors have been minimized because of the autopilot functions they’ve put in place.
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0 of 1 Customer Service Outsourcing reviews are 5 stars

$200,000 – $999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Services for Medical Product Company
4.0 — SRG ASIA PACIFIC provides a medical product producer with inbound customer and outbound telesales call center services. SRG ASIA PACIFIC leads the training for both teams from the resources the Read more
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Industry Experience

SRG ASIA PACIFIC has demonstrated expertise across the Telecommunications, IT Services, and Consumer Products industries. In Telecommunications, they excel in inbound call management and recruitment, receiving positive feedback for their consistent service and agile project management. In IT Services, they provide effective technical support and ticket management, though some communication challenges were noted. In the Consumer Products sector, they successfully manage inbound and outbound call centers, although improvements in telesales performance were suggested. Overall, feedback highlights SRG's strong client orientation and adaptability.
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Telecommunications IT Services Consumer Products

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FSPGlobal

5.0 4 reviews

$1,000+

< $25 / hr

50 - 249

Cluj-Napoca, Romania

Services provided

45% Customer Service Outsourcing

45% Call Center Services

10% Back Office Outsourcing

FSPGlobal is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions, offering multilingual and multichannel customer service. Reviews highlight their strong project management, scalability, and focus on exceptional service delivery, with 100% positive feedback emphasizing improved customer satisfaction and operational efficiency. This adaptability and responsiveness align them well with global expansion objectives.

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Reviews mention Collaborative
Clients have highlighted FSPGlobal's strong collaborative approach, noting their open and transparent communication throughout projects. One client emphasized the company's responsiveness and flexibility in adapting to evolving needs, which fostered a smooth working relationship. Additionally, the effective project management ensured timely delivery of services, contributing to a successful partnership. Overall, the sentiment surrounding collaboration is highly positive, with clients appreciating FSPGlobal's commitment to building trust and adapting to client objectives.

BPO & Call Center Services for E-commerce & Digital Mktg Co

5.0 May 1, 2024

FSPGlobal has supported us with their strong project management skills throughout the partnership. They consistently delivered BPO solution components on time, ensuring a smooth rollout with minimal disruption to our existing operations. Furthermore, FSP Global maintained open and transparent communication channels throughout the project. They were available to address our questions and concerns, fostering a collaborative and efficient working relationship. This responsiveness not only built trust but also allowed us to adapt the project as needed to meet our evolving requirements. Moreover, they displayed a willingness to adapt to our specific needs. As we encountered new challenges or opportunities, they were flexible in adjusting their approach to ensure the BPO solution continued to align with our evolving goals. Their focus on on-time delivery, responsive communication, and a flexible approach fostered a smooth and collaborative working environment.
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1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
In the last six months, client feedback for FSPGlobal has been overwhelmingly positive, highlighting their operational excellence and customer-centric approach. A mobile gaming company noted significant improvements in cost efficiency and customer satisfaction, with higher CSAT and NPS scores. Clients praised FSPGlobal for their timely project management and adaptability to evolving needs, stating there were no areas for improvement, and considered their team integral to project success.
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Industry Experience

FSP Global has demonstrated strong expertise across multiple industries, including Advertising & Marketing, Gaming, and ICT consultancy. Clients consistently praise their exceptional customer service, multilingual support, and operational efficiency. In the Advertising sector, they excelled in enhancing customer experience and scalability. In Gaming, they achieved significant cost savings and improved customer satisfaction. Overall, sentiment is highly positive, indicating that FSP Global is well-suited for businesses seeking reliable BPO solutions in these sectors.
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Advertising & marketing Consulting Gaming

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Average Project Cost Breakdown

$10,000 to $49,000 (2)

What Clients Have Said
Clients consistently highlight FSP Global's strong value for money, with one stating they selected the firm for its 'good value they were offering' and another noting that outsourcing with FSP was 'cheaper than doing on our own.' Overall sentiment reflects satisfaction with pricing relative to the quality of services rendered, with clients appreciating the balance of cost efficiency and operational excellence, resulting in improved customer satisfaction and operational outcomes.
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Quantanite

4.8 4 reviews

$1,000+

< $25 / hr

1,000 - 9,999

London, England

Services provided

30% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services +2 services

20% Sales Outsourcing

10% Transcription

Quantanite is a service provider specializing in data transcription, menu programming, and support staffing. The company consistently receives high praise for its efficiency, flexibility, and ability to integrate seamlessly with clients' teams. Reviews show a 100% positive satisfaction rate, highlighting their strong candidate pool and capacity to meet productivity expectations consistently. Quantanite's adaptability and commitment to exceeding client needs are recurrent themes across feedback.

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Reviews mention High-quality work
Quantanite has received overwhelmingly positive feedback regarding the high quality of their work. Clients have noted their efficiency and ability to meet or exceed expectations consistently. One client highlighted, 'The quality of Quantanite's work is high,' emphasizing their proficiency in handling complex tasks. Another client remarked on the strong commitment of their analysts, stating they are 'like an extension of our full-time team.' Overall, the sentiment reflects confidence in Quantanite's capabilities and dedication to client success.

Transcription for Receipt Scanning Software Provider

5.0 Mar 10, 2021

The quality of Quantanite's work is high. They consistently met or exceeded our expectations. Their ability to keep our information secure was never an issue.
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Industry Experience

Quantanite has demonstrated expertise across the Software and Food & Beverages industries. In Software, they excel in receipt transcription and operational support, receiving praise for their quality and efficiency. In the Food & Beverages sector, they effectively manage menu programming and support, showcasing flexibility and responsiveness. Overall, client sentiment is highly positive, highlighting Quantanite’s ability to integrate seamlessly with teams and deliver results that meet or exceed expectations.
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Software Food & Beverages

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Average Project Cost Breakdown

$50,000 to $199,999 (2) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Client feedback regarding Quantanite's cost and value for money is predominantly positive. One client noted their fixed monthly billing per full-time employee as cost-effective, while another highlighted their competitive pricing as a key factor in selecting them. Overall, clients expressed satisfaction with the quality of work relative to costs, with one stating that Quantanite consistently exceeded productivity expectations and provided high-quality services. The sentiment indicates a strong perception of value for the investment made.
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United States (2) Canada (1) England (1)

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Telecom, Inc.

5.0 2 reviews

$1,000+

$25 - $49 / hr

50 - 249

Oakland, CA

Services provided

60% Customer Service Outsourcing

24% Call Center Services

16% Sales Outsourcing

Telecom, Inc. is a US-based call center providing sales and customer service solutions. Reviews highlight their high-quality agents and exceptional client service, with 100% of reviewers noting their positive attitude and communication skills. Clients appreciated their ability to incorporate feedback and their seamless project management, leading to satisfactory project outcomes. There are no reported areas needing improvement.

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Reviews mention Positive attitude
Clients have consistently highlighted Telecom, Inc.'s positive attitude and exceptional client service. One client noted the company's willingness to incorporate feedback, stating that Telecom 'takes feedback extremely seriously.' Additionally, the company's performance met client expectations, even with challenging leads, reflecting their dedication and proactive approach. Overall, the sentiment surrounding Telecom, Inc. is overwhelmingly positive, with no areas for improvement identified by clients.

Call Center Services for Solar Sales Company

5.0 Feb 24, 2023

Telecom, Inc. performed at par with our expectations, given the lower quality leads we provided. Weekly check-in calls and calls whenever we requested them. Positive attitude. Client service. There wasn't anything they needed to improve on.
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Industry Experience

Telecom, Inc. has garnered positive feedback in the Energy & Natural Resources and Manufacturing sectors. Clients from the Energy industry appreciated the company's proactive communication and client service, achieving expected sales outcomes. In Manufacturing, Telecom excelled in managing customer service operations, significantly enhancing customer experience and contributing to sales growth. Overall, their strengths lie in effective communication, quality training, and adaptability, making them a suitable partner for companies focused on customer service and sales enhancement.
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Energy & natural resources Manufacturing

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Average Project Cost Breakdown

$10,000 to $49,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently highlight Telecom, Inc.'s competitive pricing and overall value for money. One client noted their decision was influenced by Telecom's willingness to offer flexible payment terms, while another emphasized their rates as favorable for high-quality service. The positive sentiment is reinforced by comments on Telecom's effective communication and the agents' ability to enhance customer experience, contributing to unexpected sales growth. Overall, clients appreciate the balance of cost and quality in Telecom's services.
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Ansvery

5.0 13 reviews

$1,000+

< $25 / hr

50 - 249

Vilnius, Lithuania

Services provided

40% Customer Service Outsourcing

40% AI Agents

20% AI Consulting

Ansvery is a Customer Support Outsourcing company specializing in first-line customer service and remote customer care solutions. They consistently receive positive feedback for their efficient and timely responses, with notable results such as improving response times by up to 12 times. Around 100% of reviewers highlight their ability to quickly integrate and scale support processes.

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Reviews mention Great team
The feedback regarding the team at Ansvery is overwhelmingly positive, with clients highlighting their professionalism and effectiveness. One reviewer noted, "the team is super by all criteria," and emphasized that communication is timely and friendly. The project manager appreciated the transparent reporting and efficient moderation processes, stating, "All the work regarding moderation is going well." Overall, the sentiment reflects a strong endorsement of the team's capabilities and collaborative approach.

Community Moderation for Social Networking Platform

5.0 Jul 11, 2022

It's nice to work with the guys. All the work regarding moderation is going well, the team is super by all criteria. Reports are provided weekly and everything is transparent.
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More responsive than most other service providers

Ansvery is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Cyprus (3) United States (3) Lithuania (2) Montenegro (1) Russia (1)

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$2,670 For small-sized projects or start-ups $5,341 For middle-sized or growing projects $10,767 For large-scale projects with an engaged audience

Customer Support
Ansvery is a tech-savvy outsourcer who can seamlessly plug into your inhouse team or create your support department from scratch. With us, you get exactly what you need and you pay only for what you use. If you want a swift-acting, cost-effective, experienced, and reliable partner who can take care of all your support challenges - that's us!
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GDC Services

4.8 2 reviews

$25,000+

$25 - $49 / hr

50 - 249

Beograd, Serbia

Services provided

20% Customer Service Outsourcing

20% Cloud Consulting & SI

15% Application Management & Support +4 services

15% IT Managed Services

10% Call Center Services

10% IT Staff Augmentation

10% IT Strategy Consulting

GDC Services is a cybersecurity company specializing in securing digital environments and testing applications, including websites and mobile applications. Reviews highlight their professionalism and expertise, with 100% of feedback indicating successful outcomes, such as stable, breach-free websites. Clients appreciate their value for money and effective project management, suggesting room for growth in offering additional services.

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Industry Experience

GDC Services has received positive feedback in the financial services industry, particularly for their expertise in securing banking environments and applications. Clients noted their professionalism, clear communication, and effective project management, resulting in stable and secure website operations. The overall sentiment is favorable, indicating that GDC Services is a strong candidate for projects within financial services, showcasing their ability to deliver quality security solutions.
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Financial services

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Average Project Cost Breakdown

What Clients Have Said
Clients have consistently noted GDC Services' competitive pricing as a significant factor in their decision to engage the company. For instance, a client from Albaraka Bank highlighted that GDC's pricing fit their budget and provided good value for the cost. Overall, the sentiment reflects satisfaction with the cost-effectiveness of GDC Services, as clients appreciate the quality delivered in relation to the financial investment.
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More responsive than most other service providers

GDC Services is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Outsource and Save

5.0 8 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Services provided

15% Customer Service Outsourcing

35% Back Office Outsourcing

35% Call Center Services +1 service

15% Sales Outsourcing

Outsource and Save is a Customer Service BPO that excels in providing outsourced customer support, telemarketing, and data entry services. Across reviews, 100% of clients praise their affordability, professionalism, and seamless integration with company operations. Their ability to enhance client satisfaction and streamline processes, while offering budget-friendly solutions, is consistently highlighted, with no significant areas for improvement noted.

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Reviews mention Knowledgeable
Clients consistently commend Outsource and Save for their extensive medical knowledge and understanding of complex administrative functions. One client highlighted their onboarding manager's expertise in creating training manuals and maintaining service quality, resulting in no calls on hold for longer than 30 seconds. Overall, feedback reflects a strong sentiment of satisfaction regarding their knowledgeable approach, which has significantly enhanced customer service and operational efficiency.

Call Center Services for Management Service Organization

5.0 Apr 13, 2022

I am impressed by their medical knowledge and how well they understand complicated administrative functions. It was also a pleasant experience to going through their onboarding process.
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3 of 3 Customer Service Outsourcing reviews are 5 stars

3 new reviews for Customer Service Outsourcing in past 6 months

$200,000 – $999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Telemarketing & Data Entry Outsourcing for Manufacturing Co
5.0 — Outsource and Save provides B2B telemarketing services for a manufacturing company. The team performs customer support, data entry records, and order-taking processes. Read more
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Industry Experience

Outsource and Save has received positive feedback across several industries, including Manufacturing, Financial Services, Consumer Products, Consulting, Human Resources, and Healthcare. Clients praise their expertise in telemarketing, customer service, and operations management, noting increased sales, improved customer satisfaction, and streamlined processes. In Manufacturing and Healthcare, they excel in managing high volumes of calls and administrative tasks. The Financial Services sector highlights their success in client outreach and retention. Overall, the sentiment is highly favorable, particularly for those seeking cost-effective outsourcing solutions.
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Manufacturing Financial services Consumer products & services Consulting Human Resources Healthcare Construction

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Los Angeles, California (5) Miami, Florida (1) Glendale, California (1) Pasadena, California (1)

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CALLINNOV

5.0 1 review

$25,000+

< $25 / hr

50 - 249

Oulad Bouʼabid, Morocco

Services provided

55% Customer Service Outsourcing

30% Call Center Services

15% Back Office Outsourcing

CALLINNOV is a lead generation and outbound call services company. The company received positive feedback for its effective project management and responsiveness. Impressively, they generated a 5% lead conversion rate, with 50% of those leads converted into sales. Clients appreciated the proactive engagement of their account managers, and no areas for improvement were noted.

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Industry Experience

CALLINNOV has demonstrated notable expertise in the manufacturing sector, particularly in headset manufacturing, where they successfully executed lead generation projects. Clients have praised their effective communication and proactive partnership approach, achieving a conversion rate of 50% from generated leads. Overall sentiment in the manufacturing industry is highly positive, making CALLINNOV a strong candidate for businesses seeking reliable lead generation services.
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Manufacturing

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have expressed satisfaction with CALLINNOV's pricing structure, noting it offers good value for money. One client highlighted a successful lead generation project that resulted in a 5% lead conversion rate, with 50% of those leads turning into sales. The account management was praised for being proactive, and no areas for improvement were identified, reinforcing the positive sentiment regarding the company's cost-effectiveness and overall service delivery.
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Experts Helping Businesses

5.0 3 reviews

$25,000+

< $25 / hr

50 - 249

Karachi, Pakistan

Services provided

40% Customer Service Outsourcing

30% Call Center Services

15% Back Office Outsourcing +1 service

15% Sales Outsourcing

Experts Helping Businesses is a lead generation and call center service provider that has received consistently positive feedback. Notably, 100% of reviewers highlighted their exceptional project management and industry expertise. The firm is praised for its excellent lead quality and customer service, demonstrating remarkable availability and communication. Clients reported no areas for improvement, reflecting high satisfaction with their services.

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Industry Experience

Experts Helping Businesses has demonstrated strong capabilities in the healthcare and customer service industries. In healthcare, they excel in lead generation, providing high-quality leads and effective project management, as noted by a satisfied client. In the customer service sector, their expertise and reliability are highlighted, with ongoing support for call center operations. Overall, feedback indicates a positive sentiment in both industries, with particular praise for their responsiveness and knowledge, making them a fitting choice for clients in these sectors.
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Healthcare Other Industry

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients consistently express satisfaction with the value provided by Experts Helping Businesses, noting that their investment, which ranged from $1 million to $2 billion annually, yielded exceptional results. One client stated they had 'the best lead generator' and praised the team's responsiveness and project management. Overall, sentiment is positive, with no reported issues and clients highlighting the company's expertise and commitment to delivering quality service.
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Kantipur Management Private Limited

5.0 1 review

$1,000+

< $25 / hr

1,000 - 9,999

Services provided

17% Customer Service Outsourcing

29% Back Office Outsourcing

15% Call Center Services +7 services

13% Staffing

7% HR Consulting

5% Recruiting

4% Accounting

4% Social Media Marketing

3% IT Managed Services

3% Insurance Services & Brokers

Kantipur Management Private Limited is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. The company is highly regarded for its ability to deliver projects on time and maintain high customer satisfaction, with 100% of reviewers highlighting their impressive scalability and resource management. Their team is characterized by exceptional expertise in resolving customer issues and achieving business objectives efficiently.

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1 of 1 Customer Service Outsourcing reviews are 5 stars

$10,000 – $49,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Services for Motorcycle Distributing Company
5.0 — Kantipur Management Private Limited provided customer service and sales support for a motorcycle distributing company, including outbound call support, record keeping, client query support, and Read more
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Industry Experience

Kantipur Management Private Limited has demonstrated significant expertise in the automotive industry, particularly in customer service and sales for two-wheeler and three-wheeler companies. Feedback highlights their strengths in providing scalable services, effective complaint resolution, and achieving high customer satisfaction. Their project management is lauded for timely deliveries and quality outcomes. Overall sentiment is positive, indicating a strong match for clients seeking reliable support in automotive sales and customer service.
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Automotive

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Average Project Cost Breakdown

What Clients Have Said
Clients generally perceive Kantipur Management Private Limited as offering good value for money, particularly highlighting their efficient project management and timely delivery of services. One client noted that they met and exceeded expectations regarding quality and resource management, describing them as the 'best vendor' to date. Overall, the sentiment reflects satisfaction with the cost-effectiveness of their services, aligning with client needs and scalability requirements.
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LEX Reception

4.9 32 reviews

Undisclosed

Undisclosed

250 - 999

Services provided

20% Customer Service Outsourcing

50% Call Center Services

20% Back Office Outsourcing +1 service

10% Sales Outsourcing

LEX Reception is a professional answering service company focused on providing 24/7 call management and customer interaction solutions, particularly within the legal sector. The reviews highlight their proactive approach, customization capabilities, and effective communication in handling calls and client intake. With a focus on flexibility and responsiveness, clients consistently report enhanced productivity and client satisfaction. Approximately 90% of the feedback is positive, and around 60% of reviewers commend their customization and script development services.

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Reviews mention Detail-oriented
Clients have consistently praised the company's attention to detail, highlighting it as a key strength. One review noted, 'What I found most impressive about this company was their attention to detail,' emphasizing their thoroughness in service delivery. Overall, the sentiment surrounding their detail-oriented approach is highly positive, indicating that clients feel confident in their meticulousness and reliability.

Off-Hours Call Services for Legal Firm

5.0 Sep 16, 2019

The reviewer found LexReception to be a great company and highlighted their attention to detail as the most impressive aspect. This suggests a strong focus on ensuring all aspects of their service are thoroughly addressed and executed.
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Industry Experience

LEX Reception has demonstrated strong expertise in the legal sector, providing exceptional 24/7 call answering and client management services for various types of law firms, including immigration, criminal defense, personal injury, and family law. Clients consistently highlight their professionalism, responsiveness, and ability to enhance client satisfaction and retention. The overall sentiment from legal industry feedback is highly positive, indicating that firms looking for reliable, empathetic, and efficient support will find a strong match with LEX Reception's services.
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Consulting IT Services Hospitality & leisure Legal

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Average Project Cost Breakdown

Less than $10,000 (22) $10,000 to $49,000 (4)

What Clients Have Said
The overall feedback regarding Lex Reception's cost and value for money is highly positive. Clients consistently highlight the affordability of their services, with many noting that the pricing fits within their budgets while still delivering quality service. For instance, one client mentioned spending $100–$150 monthly and emphasized the high ROI from their investment. Another client appreciated that Lex Reception proactively suggested a less costly plan, showcasing their commitment to cost-effectiveness. Overall, clients express satisfaction with the value provided relative to the cost.
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Phoenix, Arizona (2) Gilbert, Arizona (1) East Islip, New York (1) Silver Spring, Maryland (1) St. Louis, Missouri (1) Lubbock, Texas (1) Mankato, Minnesota (1) Akron, Ohio (1) Anaheim, California (1) Los Angeles, California (1) Pasadena, California (1) Redlands, California (1) Baltimore, Maryland (1) Rockville, Maryland (1) Denver, Colorado (1) San Francisco, California (1) Portland, Oregon (1) Vancouver, Washington (1) Newton, Massachusetts (1) Wakefield, Massachusetts (1) Worcester, Massachusetts (1) Charlottesville, Virginia (1) Manassas, Virginia (1) Virginia Beach, Virginia (1) Hillsborough, North Carolina (1) Monroe, Louisiana (1) Gold River, California (1) Saint George, South Carolina (1)

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Cloudstaff

4.7 3 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Makati, Philippines

Services provided

20% Customer Service Outsourcing

25% Back Office Outsourcing

20% Accounting +2 services

20% Custom Software Development

15% Finance & Accounting Outsourcing (FAO)

Cloudstaff specializes in providing offshore staffing solutions, helping companies enhance operational efficiencies and scale their teams across various domains such as finance, loan processing, and sales. Feedback from clients is overwhelmingly positive, highlighting Cloudstaff's commitment to employee engagement and strong customer support. Approximately 90% of reviewers praise their proactive account management and recruitment process, suggesting minor improvements in streamlined systems and skill assessments for hiring.

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Industry Experience

Cloudstaff has demonstrated significant expertise in the financial services and retail industries. In financial services, they excelled at managing back-office operations, increasing onshore advisory capacity, and driving cost efficiencies through skilled offshore staffing. Clients appreciated their commitment to employee welfare and effective communication. In retail, Cloudstaff successfully built sales teams that adapted to dynamic roles, showcasing their ability to provide quality talent quickly. Overall, sentiment is positive across both industries, highlighting Cloudstaff's proactive approach and adaptability.
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Financial services Retail

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have expressed positive sentiments regarding Cloudstaff's overall cost and value for money. For instance, Findex highlighted that Cloudstaff's cost-efficient labor model allowed them to reinvest savings into automation and technology. Additionally, a CEO noted that pricing was a critical factor in their selection process, emphasizing that it fits well within their budget. Overall, clients appreciate the balance of quality service and competitive pricing, indicating strong value for their investment.
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United States (2) Australia (1)

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OnBrand24

4.6 4 reviews

$5,000+

Undisclosed

250 - 999

Beverly, MA

Services provided

55% Customer Service Outsourcing

30% Sales Outsourcing

15% Call Center Services

OnBrand24 is a call center service provider specializing in telemarketing, lead generation, appointment setting, and customer service support. The company receives positive feedback for its professionalism, customer service, and ability to save clients time and money. Approximately 75% of the reviews highlight their effective customer service, while some suggest areas for improvement include expanding service offerings and enhancing diversity.

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Reviews mention Hard working
Clients have consistently praised OnBrand24 for their hard-working nature, highlighting that each team member is diligent and dedicated. One client noted, 'Each person is very hard working, which is such a good thing.' This sentiment underscores the company's commitment to providing exceptional service, resulting in significant time and cost savings for their clients, thereby establishing a strong reputation for reliability and effort in their operations.

Customer Service Support and Augmentation for Small Company

5.0 Nov 2, 2017

Each person is very hard working, which is such a good thing.
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Industry Experience

OnBrand24 has demonstrated strong expertise across various industries, including real estate, consumer products, manufacturing, and other sectors. Clients appreciate their exceptional customer service, effective lead generation, and time-saving capabilities. Feedback indicates a sentiment of high satisfaction, particularly in real estate and consumer products, where they provide significant cost savings and reliability. However, some clients suggest opportunities for diversification and improvement in appointment-setting success rates, indicating areas for potential growth.
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Real estate Consumer Products Other Industry Manufacturing

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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (2)

What Clients Have Said
Clients generally perceive OnBrand24 as offering competitive pricing and significant value for money. One reviewer noted a savings of $1,000 per month and expressed satisfaction with the service's flexibility and customer support. Another client highlighted a monthly saving of approximately $3,000 compared to hiring in-house staff. Overall, feedback indicates that clients appreciate the cost-effectiveness of OnBrand24's services, which allow them to focus on their core business while achieving substantial financial savings.
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Elk Grove Village, Illinois (1) East Chicago, Indiana (1) Los Angeles, California (1) Barnwell, South Carolina (1)

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Evateck

5.0 5 reviews

$1,000+

< $25 / hr

50 - 249

Fort Lauderdale, FL

Services provided

50% Customer Service Outsourcing

15% Call Center Services

10% Back Office Outsourcing +3 services

10% IT Managed Services

10% IT Staff Augmentation

5% Business Consulting

Evateck is a Customer Support Outsourcing company specializing in comprehensive customer service solutions, including Call Center Solutions and Remote Customer Care. The company's reviews are overwhelmingly positive, with clients praising its professional project management, rapid response times, and alignment with company values. Approximately 100% of reviewers commend Evateck for its efficiency and quality in managing customer interactions, highlighting its exceptional company culture and expertise.

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Reviews mention Adaptable
Evateck has received positive feedback regarding their adaptability in client projects. A Project Manager from Midzhur Management Construction highlighted their 'customized approach, proactive problem-solving, flexibility, and adaptability' as impressive traits. The company's ability to tailor support strategies to meet specific business needs significantly enhanced customer satisfaction. Overall, clients feel that Evateck effectively responds to their evolving requirements, demonstrating a strong commitment to accommodating client demands.

Customer Support for Ammunition Manufacturing Company

5.0 Apr 6, 2024

We are impressed by their customized approach, proactive problem-solving, flexibility, and adaptability. So far our cooperation with Evateck has been great and there's not really anything to complain about. If we had to choose one thing - it would be the lack of Chinese language support services as we have a number of customers from that region.
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Industry Experience

Evateck has demonstrated strong capabilities across various industries, including Advertising & Marketing, Dental, IT Services, and Manufacturing. Clients in these sectors have praised Evateck for their professionalism, effective communication, and ability to enhance customer support processes. The overall sentiment is positive, with notable successes in reducing response times and improving customer satisfaction. Their expertise and tailored strategies make them a suitable partner for businesses looking to optimize customer service in these industries.
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Advertising & marketing Dental IT Services Manufacturing

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Average Project Cost Breakdown

$10,000 to $49,000 (4)

What Clients Have Said
Evateck consistently receives positive feedback regarding their cost-effectiveness and overall value for money. Clients highlight that Evateck's pricing aligns well with their budgets while delivering exceptional service quality. For instance, one client noted, 'Good value for cost', and another emphasized that the 'pricing fit our budget.' Overall sentiment indicates that clients view Evateck as a valuable partner that enhances their operations while maintaining competitive pricing.
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United States (2) Bulgaria (1) Poland (1)

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GotYourBack Support

5.0 9 reviews

$10,000+

< $25 / hr

50 - 249

Stari Bohorodchany, Ukraine

Services provided

50% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services +1 service

10% Sales Outsourcing

GotYourBack Support is a Customer Support Outsourcing company that excels in providing remote customer care services. With 100% positive feedback, clients praise their ability to maintain high Customer Satisfaction (CSAT) scores and align with brand values. Their efficiency and responsiveness, particularly in handling customer inquiries and issues, make them a reliable partner for Customer Service BPO needs.

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Reviews mention Collaborative
The feedback regarding collaboration with GotYourBack Support is overwhelmingly positive. Clients noted a seamless and transparent workflow, facilitated by constructive daily feedback and effective communication between teams. One client highlighted the quick setup process and the team’s willingness to adapt to partner needs, emphasizing their ambition and enthusiasm. Overall, the sentiment reflects satisfaction with the collaborative approach, contributing to successful project outcomes and potential for partnership expansion.

BPO Services for Cybersecurity Company

5.0 Mar 24, 2021

Since the very beginning, the process was set up in a proper way and the workflow is transparent between teams, which leads to fast execution. GotYourBack team is very collaborative and they learn quickly. The setup process was very smooth and easy for us, GotYourBack, and the partner.
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2 of 2 Customer Service Outsourcing reviews are 5 stars

2 new reviews for Customer Service Outsourcing in past 6 months

Less than $10,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Support Services for Cosmetics & Skincare Co
5.0 — GotYourBack Support provides customer support services for a cosmetics and skincare company. The team answers product-related questions, processes refunds and exchanges, and creates replacement Read more
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Industry Experience

GotYourBack Support has demonstrated expertise across various industries, including eCommerce, Software, Gaming, IT Services, and Beauty. Clients commend their responsiveness, professionalism, and ability to maintain high customer satisfaction scores. In eCommerce and Beauty, they excelled in managing customer inquiries and support systems, while in Software and IT Services, their impact on operational efficiency and sales processes was noteworthy. Overall, sentiment is overwhelmingly positive, indicating strong alignment with diverse industry needs.
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Software Gaming IT Services eCommerce Beauty

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United States (3) Israel (2) United Arab Emirates (1) Ukraine (1) England (1)

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Business & Services Solutions

5.0 17 reviews

$1,000+

< $25 / hr

50 - 249

Tunis, Tunisia

Services provided

40% Customer Service Outsourcing

40% Call Center Services

10% Back Office Outsourcing +1 service

10% Sales Outsourcing

Business & Services Solutions is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. They are praised for their technical depth and client service excellence, with 100% of reviewers noting their multilingual capabilities and adaptability. While their proactive approach is highlighted, 33% of reviewers suggest improvements in proactive communication and onboarding speed. Overall, they deliver reliable, high-quality support and operational efficiencies.

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3 of 3 Customer Service Outsourcing reviews are 5 stars

3 new reviews for Customer Service Outsourcing in past 6 months

$10,000 – $49,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for AI Consultancy
5.0 — Business & Services Solutions provided 27/5 multilingual customer support for an AI consultancy. They handled tier 1 and tier 2 inquiries, set dedicated workflows, and produced troubleshooting Read more
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Industry Experience

Business & Services Solutions has demonstrated strong expertise across various industries, including Pharmaceuticals, IT Services, Gaming, Healthcare, and Construction. Clients have praised their ability to adapt communication and support strategies to meet industry-specific needs, showcasing strengths in technical knowledge, empathy, and operational efficiency. Overall sentiment reflects satisfaction, with notable impacts on customer satisfaction, response times, and operational improvements, making them a fitting choice for projects in these sectors.
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Other industries Pharmaceuticals IT Services Gaming Medical Healthcare Construction Software Business services Advertising & marketing

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Average Project Cost Breakdown

$10,000 to $49,000 (11) $50,000 to $199,999 (2)

What Clients Have Said
Clients consistently report that Business & Services Solutions offers excellent value for their cost, with many noting that the pricing aligns well with their budgets. Specific feedback highlights a strong cultural fit and the company's commitment to understanding client needs, enhancing the perceived value. For instance, one client appreciated how the services allowed for a significant reduction in unresolved tickets, demonstrating efficiency and effectiveness. Overall, the sentiment towards the company's pricing and value proposition is overwhelmingly positive.
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Canada (4) Australia (2) France (2) Spain (2) Germany (1) Poland (1) Singapore (1)

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Answering Service Care

4.8 20 reviews

Undisclosed

Undisclosed

50 - 249

Margate, FL

Services provided

20% Customer Service Outsourcing

60% Call Center Services

10% Sales Outsourcing +2 services

5% Back Office Outsourcing

5% Business Consulting

Answering Service Care is a Customer Service BPO specializing in 24/7 call center solutions, providing call screening, forwarding, and bilingual support. Reviews highlight a 100% satisfaction rate regarding professional service and responsiveness, with 66% mentioning their bilingual capabilities as a standout feature. Clients consistently commend their effective communication and alignment with company values.

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0 of 1 reviews is 5 stars

1 new review for Customer Service Outsourcing services

Unknown avg. project cost

Reviewed 1 time in the past 6 months
In the past six months, clients have praised Answering Service Care for their professionalism, helpfulness, and thoroughness in delivering 24/7 customer service, call screening, and forwarding. One client from Wild Bill's Soda Co. noted the ease of communication with franchisees and suppliers, highlighting the effective connection facilitated by the service. Overall, feedback indicates high satisfaction with their responsiveness and project management, with no reported areas for improvement.
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1 of 3 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Services for Craft Beverage Company
4.0 — Answering Service Care provided call center services for a craft beverage company. The team handled call screening, forwarding, and customer service support. Read more
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Industry Experience

Answering Service Care demonstrates expertise across various industries, including healthcare, property management, construction, media, real estate, manufacturing, and food & beverage. Clients highlight their strengths in responsiveness, bilingual services, and efficient call handling, resulting in enhanced customer satisfaction and workflow. Overall sentiment is positive, particularly in healthcare and construction, where their services significantly improved operational efficiency and client engagement.
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Healthcare Other Industry Construction Media Real estate Manufacturing Information technology Food & Beverage

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United States (13) Canada (1)

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Intelemark

4.8 12 reviews

$1,000+

< $25 / hr

50 - 249

Scottsdale, AZ

Services provided

10% Customer Service Outsourcing

50% Call Center Services

30% Back Office Outsourcing +1 service

10% Market Research

Intelemark is a lead generation and appointment setting company specializing in cold calling and outreach services across various industries, including healthcare, technology, and business services. The majority of reviews highlight their professionalism, responsiveness, and ability to integrate seamlessly with clients' teams, with many clients reporting increased sales leads and successful engagements. Notably, 100% of reviewers express satisfaction with Intelemark’s services, emphasizing effective communication and project management, while none report areas needing significant improvement.

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Reviews mention High-quality work
Clients consistently praised Intelemark for delivering high-quality work, emphasizing their effective communication and the professionalism of their team. One client noted, 'the quality of their callers... truly feel like an extension of our team,' while another highlighted their ability to generate 'excellent' leads, demonstrating a solid understanding of the product and market. Overall, the sentiment surrounding the quality of Intelemark's work is overwhelmingly positive, with clients expressing satisfaction and a desire to continue engagements.

BPO Services for Software Company

5.0 Mar 9, 2022

My favorite aspect about working with Intelemark is the quality of their callers. They do a great job and ask the right questions, and they truly feel like an extension of our team instead of an outsourced vendor. That aspect was a promise they made initially, and they’ve definitely delivered on it.
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Lead Generation Services for Industrial Lighting Company

4.5 Oct 9, 2020

Intelemark costs more than we’ve paid for before, but they consistently deliver solid leads. The fact that they’re calling and speaking with prospects, and vetting them ahead of time, is incredibly valuable.
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Lead Generation & Appointment Setting for Job Posting Firm

3.5 May 7, 2020

Their process was very consistent and delivered very high-quality leads. You could tell from the results they delivered that nobody was shortchanging any of the questions and they were handling the process really well.
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Industry Experience

Intelemark has demonstrated expertise across various industries including Medical, Energy & Natural Resources, Manufacturing, Financial Services, and Healthcare. Clients in the Medical industry praise their effective lead generation and responsiveness, while the Energy sector appreciates their appointment-setting capabilities. The Manufacturing sector highlights their thorough communication and ability to identify key decision-makers. Overall, feedback indicates strong performance, adaptability, and a high level of customer service across all industries, making Intelemark a versatile partner for clients seeking lead generation and appointment-setting solutions.
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Healthcare Medical Energy & natural resources Other Industry Consulting Manufacturing IT Services Chemicals & Biotechnology Financial services

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Average Project Cost Breakdown

$10,000 to $49,000 (5) Less than $10,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients frequently commend Intelemark for their cost-effectiveness and the value they deliver. One client noted a successful engagement for under $5,000, stating that the appointments generated paid for themselves. Another mentioned spending around $25,000, highlighting the high quality of leads produced. Despite some clients acknowledging higher costs compared to previous services, they consistently reported solid results and a strong return on investment, indicating that Intelemark offers good value for money.
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Milwaukee, Wisconsin (2) Naples, Florida (1) Hyattsville, Maryland (1) Kansas City, Missouri (1) Plano, Texas (1) Hartford, Connecticut (1) Miamisburg, Ohio (1) Draper, Utah (1) Philadelphia, Pennsylvania (1) Richmond, Virginia (1) Oak Brook, Illinois (1)

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MattsenKumar LLC

4.2 6 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Gurugram, India

Services provided

20% Customer Service Outsourcing

25% Back Office Outsourcing

25% Call Center Services +2 services

20% Sales Outsourcing

10% Transcription

MattsenKumar LLC is a versatile business process outsourcing company offering a range of services, including digitization, call center operations, and telesales. The company is highly praised for adaptability, communication, and service quality, with 100% of reviews highlighting these attributes as strengths. The company demonstrates efficiency and adaptability, showing significant improvements in project outcomes, such as reduced processing times and increased sales conversions.

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Reviews mention High-quality work
Clients consistently commend MattsenKumar LLC for delivering high-quality work, highlighting their effective management and innovative approach in customer service. One client noted, "Work these past months has been flawless," pointing to improvements in call handling and problem resolution. Additionally, their ability to save substantial costs, approximately $25,000 monthly, reflects their operational effectiveness. Overall, the sentiment is overwhelmingly positive, with no significant areas for improvement identified.

Customer Phone Support for Products Firm

4.0 Nov 2, 2017

Work these past months has been flawless. They are getting better with their dealings with customers and have been able to generate a strategy to solve the problems in the calls to be more efficient and effective each time. My relationship with the company is limited, but from what I’ve seen, their work is excellent.
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Industry Experience

MattsenKumar LLC has garnered positive feedback across various industries including Financial Services, Consumer Products, and Business Services. Clients commend their adaptability and responsiveness, particularly in call center operations and customer service management. In the Financial Services sector, they excel in providing efficient customer support for loans and financial products, while in the Consumer Products field, they enhance customer relationships through effective inbound services. Overall, their strengths lie in flexibility, effective communication, and a commitment to client satisfaction, making them a strong choice for businesses in these sectors.
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Other Industry Financial services Business services Consumer Products

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Average Project Cost Breakdown

$10,000 to $49,000 (2) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients express a strong positive sentiment regarding MattsenKumar LLC's cost-effectiveness and value for money. One client highlighted that they provide 'good services at reasonable prices,' while another mentioned a monthly investment of approximately $16,000–$20,000, which they deem worthwhile due to the quality of service received. Overall, clients appreciate the adaptability and responsiveness of MattsenKumar, indicating that the pricing aligns well with the value delivered.
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India (4) United States (1)

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BPO Nextdoor

5.0 10 reviews

$5,000+

< $25 / hr

50 - 249

L'viv, Ukraine

Services provided

25% Customer Service Outsourcing

40% Back Office Outsourcing

20% Call Center Services +1 service

15% Public Relations

BPO Nextdoor is a versatile business process outsourcing company providing services such as media monitoring, transcription, lead generation, market research, technical product classification, and customer support. Overall, clients commend the company for its reliability, flexibility, and high-quality service, with 100% of reviewers expressing satisfaction. Notably, BPO Nextdoor's proactive communication and ability to adapt to client needs, even amid challenging circumstances, have been highlighted as particularly impressive.

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Reviews mention Communicative
Client feedback highlights BPO Nextdoor's exceptional communication skills, noting their reliability and responsiveness. The CEO of e-rupt OÄ emphasized the 'absolute and continuous highest quality of service' and praised the clear definitions and precise questions provided during interactions. The collaborative approach in developing new strategies further underscores their communicative strengths, making them a valuable partner in project management.

Call Center Services for IT Services Company

5.0 May 11, 2022

BPO delivers always in time, all with clear definitions and precise and necessary questions. The outcome is about perfect in time and effectiveness to our workflow. Their reliability, exact grasp of our demands, and the communications are impressive in the workflow.
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Industry Experience

BPO Nextdoor has successfully served various industries, including Media, Software, Manufacturing, IT Services, Advertising & Marketing, Healthcare, and Retail. Clients commend their reliability, flexibility, and strong communication skills. In Media, they provide timely media monitoring services. In Software, they excel in transcribing complex documents. Manufacturing partners appreciate their lead generation capabilities. IT clients highlight their data management expertise. Overall, BPO Nextdoor demonstrates a strong fit for clients seeking dependable and adaptable service across these sectors.
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Media Software Manufacturing IT Services Advertising & marketing Healthcare Retail

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Average Project Cost Breakdown

$10,000 to $49,000 (5) Less than $10,000 (2) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently commend BPO Nextdoor for their competitive pricing and strong value for money. One executive noted that BPO's pricing fit their budget, enhancing their overall satisfaction. Another client highlighted the firm's superior price/performance ratio compared to competitors. Feedback indicates that the quality of work delivered justifies the investment, with several clients expressing high levels of satisfaction regarding timely deliveries and effective communication. Overall, sentiment surrounding the company's cost-effectiveness is overwhelmingly positive.
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Germany (6) Ukraine (2) Estonia (1) United States (1)

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Acquire Intelligence

4.6 4 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Pasig, Philippines

Services provided

16% Customer Service Outsourcing

60% Back Office Outsourcing

14% Call Center Services +1 service

10% Sales Outsourcing

Acquire BPO is a business process outsourcing company specializing in inbound and outbound call services, offering fast and efficient telemarketing and customer support solutions. Reviewers frequently highlight their strengths in quick response times and meeting deadlines, with 100% of feedback indicating satisfaction with service quality. Opportunities for improvement include reducing wait times and increasing staff availability.

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Reviews mention Honest
The feedback highlights the company's honesty as a significant strength, with one client specifically noting their 'responsibility, patience, honesty, and humility.' This sentiment reflects a high level of trust and satisfaction, as the client has maintained a long-term relationship since 2010, appreciating the provider's serious approach to work. Overall, the sentiment regarding honesty is overwhelmingly positive, contributing to the client's decision to invest significantly in their services.

Customer-based Phone Support for Business Service

5.0 Aug 11, 2017

The service provider's strengths include responsibility, patience, honesty, and humility. These qualities have been consistently demonstrated throughout our collaboration.
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Industry Experience

The provider has demonstrated expertise across various industries, including hospitality and other sectors, primarily through Business Process Outsourcing services. Clients commend their efficiency, quick response times, and capability to enhance customer interactions, resulting in significant cost savings. Overall sentiment is positive, highlighting strengths in customer service and operational efficiency, making them a suitable choice for organizations looking to improve communication and reduce costs.
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Nonprofit Consumer Products Hospitality & leisure Other Industry

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Average Project Cost Breakdown

$50,000 to $199,999 (2) Less than $10,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently express satisfaction with the company's pricing structure, noting significant savings and overall value for money. One client highlighted a package deal charging approximately one cent per minute, resulting in monthly savings of about $1,000. Another client reported saving around $150,000 monthly, attributing reduced operational costs to the service provider. Overall, the sentiment reflects a strong belief in the cost-effectiveness and efficiency of the company's offerings, despite occasional suggestions for more competitive pricing.
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New York City, New York (1) Scarsdale, New York (1) Staten Island, New York (1) Boston, Massachusetts (1)

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Evoice

4.5 27 reviews

Undisclosed

Undisclosed

250 - 999

Services provided

25% Customer Service Outsourcing

55% Call Center Services

20% Transcription

Evoice is a customer service company specializing in answering services and call management. Feedback from reviews indicates high satisfaction, with 100% of reviewers praising the service’s reliability and cost-effectiveness. Clients consistently note their ease of communication and the significant time and cost savings, with one client reporting a monthly savings of 35 hours and over $200.

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Reviews mention High-quality work
Client feedback consistently highlights the high-quality work provided by the service provider, with phrases such as 'excellent service, guaranteed' and 'high capacity' underscoring their reliability. One client noted significant savings of around 35 hours and over $200 monthly, attributing this efficiency to the provider's dependable service. Overall, the sentiment is overwhelmingly positive, with clients expressing satisfaction and describing the service as 'very safe' and 'perfect,' indicating strong confidence in the provider's capabilities.

Answering Services for Finance Branch

4.5 Nov 2, 2017

It is a high quality service that presents no problems and is very safe.
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Customer-based Answering Support for Finance Branch

4.5 Aug 12, 2017

It is a high-quality service that presents no problems and is very safe.
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Industry Experience

The provider has demonstrated expertise in various industries including education, gaming, retail, and financial services. Clients praise their customer service quality, reliability, and cost-effectiveness, highlighting substantial time and cost savings. Sentiment is overwhelmingly positive across industries, particularly in education and gaming, where the provider's services have notably improved operational efficiency. This provider is well-suited for organizations requiring reliable inbound services and effective customer engagement.
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Telecommunications Automotive Real estate Arts, entertainment & music Gaming Consumer Products Other Industry Education Utilities Financial services Healthcare Retail Manufacturing Advertising & marketing Hospitality & leisure

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Average Project Cost Breakdown

Less than $10,000 (24) $10,000 to $49,000 (2) $200,000 to $999,999 (1)

What Clients Have Said
Clients have consistently praised the company's pricing structure as attractive and well-suited to various needs, with plans ranging from $12.99 to $79.99. One client noted saving over $200 monthly and 35 hours of labor, highlighting their overall value for money. Another client emphasized the adequacy of their services for high-volume needs, while a third mentioned spending between $200,000 to $999,999 annually, indicating satisfaction with the return on investment. Overall, the sentiment reflects strong approval regarding cost-effectiveness.
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Buffalo, New York (3) Long Beach, California (2) Burbank, Illinois (1) Los Angeles, California (1) Jackson, Tennessee (1) New Britain, Connecticut (1) North Little Rock, Arkansas (1) Anderson, Indiana (1) The Bronx, New York (1) Athens, Georgia (1) Mineola, New York (1) San Francisco, California (1) Asheville, North Carolina (1) Tampa, Florida (1) Lodi, California (1) San Jacinto, California (1) Honolulu, Hawaii (1) Cambridge, Massachusetts (1) Brevard, North Carolina (1) Needles, California (1) Newark, California (1) Madison, Tennessee (1) Winthrop, Maine (1) Faber, Virginia (1)

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Phi Consulting

4.8 4 reviews

$5,000+

< $25 / hr

50 - 249

Islamabad, Pakistan

Services provided

20% Customer Service Outsourcing

40% IT Staff Augmentation

20% Sales Outsourcing +2 services

10% CRM Consulting and SI

10% IT Managed Services

Phi Consulting is a proficient Customer Service BPO providing outsourced customer support, demonstrating expertise in building customer support services and call center solutions. Reviews reveal a high satisfaction rate with a 100% positive feedback for professionalism, timely delivery, and adaptability. Notably, 75% of reviewers commend their value for cost, and 50% highlight their impressive industry understanding and culture fit.

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3 of 4 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

$200,000 – $999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service & Staffing for Trucking Co
5.0 — Phi Consulting provides customer service and staffing services for a trucking company. The team provides sales development representatives, a customer support manager, and customer support Read more
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Industry Experience

Phi Consulting has demonstrated expertise in the Software, Information Technology, and Financial Services industries. Clients praised their ability to enhance sales processes, develop customer support, and facilitate partnership programs. Feedback highlights Phi Consulting's professionalism, adaptability, and commitment to timely deliverables. Overall sentiment is positive, particularly in the financial services sector, where they effectively provided 24/7 support and helped establish sales frameworks. Potential clients in these industries can expect strong collaboration and impactful results.
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Software Information technology Financial services

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Average Project Cost Breakdown

$200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently commend Phi Consulting for providing excellent value for money, often highlighting their competitive pricing and alignment with budgetary needs. For instance, a CEO noted that Phi Consulting's pricing fit their budget while delivering a significant return on investment within three months. Another client emphasized the good value for cost and great culture fit, indicating that Phi Consulting's services met their financial expectations effectively.
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Gabtech Global LLC

4.8 3 reviews

Undisclosed

< $25 / hr

50 - 249

Peoria, AZ

Services provided

40% Customer Service Outsourcing

15% Back Office Outsourcing

15% Call Center Services +2 services

15% Finance & Accounting Outsourcing (FAO)

15% Staffing

Gabtech Global LLC is a staffing and operational support company offering services in staff augmentation, recruitment, and bookkeeping. The company receives overwhelmingly positive feedback, with reviewers noting their ease of collaboration, responsiveness, and cost-effectiveness. Approximately 100% of reviewers highlight their friendly engagement style and effective workflow.

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Reviews mention High-quality work
Clients consistently commend Gabtech Global LLC for delivering high-quality work, particularly in staff augmentation and employee recruiting. One client noted their 'amazing job' in recruitment, resulting in 'very successful' outcomes and an 'easy' workflow. Another highlighted improvements at reduced costs due to Gabtech's friendly and supportive team, emphasizing their responsiveness and cooperative engagement. Overall, the sentiment reflects strong satisfaction with Gabtech's performance and professionalism.

Recruitment & Bookkeeping Services for Home Care Agency

4.5 Oct 5, 2022

Both roles have resulted in improved results at reduced costs compared to results accomplished by previous employees. Staff has been friendly, supportive, inquisitive and results oriented.
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Industry Experience

Gabtech Global LLC has garnered positive feedback primarily in the IT Services and Healthcare industries. Clients commend their strengths in staff augmentation and employee recruitment, highlighting responsiveness, teamwork, and operational support. The IT Services review emphasizes successful collaboration and cost-effective staffing solutions, while the Healthcare feedback focuses on efficient recruiting and bookkeeping, leading to improved business outcomes. Overall, Gabtech is well-suited for organizations seeking reliable support in IT and healthcare operations.
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IT Services Healthcare

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Average Project Cost Breakdown

$10,000 to $49,000 (2)

What Clients Have Said
Gabtech Global LLC is highly regarded for its cost-effective services, as highlighted by clients who noted significant improvements in outcomes at reduced costs compared to previous employees. One client emphasized the successful staff augmentation at low costs, while another mentioned the friendly and responsive support received, which enhanced operational efficiency. Overall, clients express satisfaction with the value for money, citing both quality service and affordability as key strengths of the company.
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Innovature: AI-Driven Outsourcing Partner

4.8 5 reviews

$1,000+

< $25 / hr

50 - 249

Ho Chi Minh City, Vietnam

Services provided

20% Customer Service Outsourcing

30% Accounting

15% BI & Big Data Consulting & SI +4 services

10% Back Office Outsourcing

10% Call Center Services

10% Finance & Accounting Outsourcing (FAO)

5% Video Production

Innovature Consulting Company Limited specializes in Customer Support Outsourcing, including inbound and outbound call management, translation services, and claims processing. Reviews highlight their cost-effectiveness, high-quality service, and adaptability to client processes, with clients noting their reliable communication and project management. The company is praised for its well-educated staff and alignment with client needs and values.

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Reviews mention Communicative
Clients have consistently praised Innovature Consulting Company Limited for their exceptional communication skills and responsiveness. One client noted, 'Their team of retouchers and project coordinators are great at communicating with us,' while another highlighted the 'Innovature communication and updates are measured consistently.' Overall, the sentiment regarding their communicative approach is highly positive, with no significant areas for improvement cited by the clients.

Retouching Services for Consumer Products Company

5.0 Jul 10, 2023

Yes, very responsive and willing to accommodate our deadlines. What was your primary form of communication with Innovature BPO? Email or Messaging App. They have great communication skills and customer service.
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Customer Service Outsourcing for Insurance Company

5.0 Sep 17, 2024

Innovature communication and updates are measured consistently. The Innovature team delivered as promised very effectively and with cost savings. Their staff and VAs are highly educated and very adaptable to our company's process and training. Innovature also offers other services and suggestions to enhance your business operations.
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1 of 1 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

Less than $10,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Insurance Company
5.0 — Innovature Consulting Company Limited provides customer service support for an insurance agency. The team answers inbound and outbound calls about insurance inquiries and translates insurance Read more
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Industry Experience

Innovature has received positive feedback across diverse industries including Insurance, Consumer Products, and Advertising & Marketing. Clients commend their effective customer service, adaptability, and communication skills. In the Insurance sector, they excelled in handling calls and claims processing, while in Consumer Products, they delivered high-quality product photography edits. In Advertising & Marketing, their document editing showcased accuracy and timely responses. Overall, their expertise and client-centric approach make them a strong candidate for businesses in these sectors.
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Insurance Consumer Products Advertising & marketing

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United States (2) Malaysia (1)

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Global Bilgi

4.8 3 reviews

$1,000+

< $25 / hr

250 - 999

Kyiv, Ukraine

Services provided

20% Customer Service Outsourcing

30% Call Center Services

20% Corporate Training & Coaching +2 services

15% HR Outsourcing

15% IT Managed Services

Global Bilgi is a call center service provider that offers comprehensive customer support, telesales, and business process outsourcing. The company is praised for its professionalism, effective project management, and ability to meet KPIs, with an impressive NPS score of 70%. Approximately 67% of reviewers highlight Global Bilgi's business-oriented approach and adaptability, though some cite high pricing as an area for improvement.

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Reviews mention High-quality work
Global Bilgi has consistently received high praise for delivering high-quality work, as evidenced by a long-standing partnership with LifeCell. Clients commend their ability to exceed revenue targets, with one instance noting a 20% increase despite remote work challenges. The company is recognized for its transparency, adaptability, and innovative approach, which has significantly contributed to client success. Overall, the sentiment reflects strong satisfaction with their service quality and effective project management.

Telesales & Customer Service for Telecommunications Company

5.0 Apr 7, 2021

Global Bilgi has a great combination of price, service quality, and process transparency. These three main pillars are what helps us meet our targets. Global Bilgi is a professional company that does not just deliver services, they bring you results. Instead of offering textbook solutions, they can build your business processes from scratch.
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Industry Experience

Global Bilgi has demonstrated expertise primarily in the Consumer Products and Telecommunications industries. Clients appreciate their business-oriented approach, professionalism, and ability to consistently meet KPIs. Feedback highlights their effectiveness in customer support and outsourced services, with significant measurable outcomes such as high customer satisfaction and revenue growth. Overall, sentiment is highly positive, indicating Global Bilgi is well-suited for organizations seeking comprehensive customer service and process management in these sectors.
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Consumer Products Telecommunications

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Average Project Cost Breakdown

$200,000 to $999,999 (2)

What Clients Have Said
Clients generally perceive Global Bilgi's pricing as higher than competitors, yet they consistently emphasize the value derived from their services. One client noted an annual investment of approximately $360,000, highlighting good results and professionalism. Another client praised their competitive combination of price, service quality, and transparency, asserting that these factors significantly contribute to meeting their targets. Overall, sentiment leans towards recognizing the company's high cost as justified by the quality and effectiveness of their solutions.
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Ruby

4.6 7 reviews

Undisclosed

Undisclosed

250 - 999

Portland, OR

Services provided

20% Customer Service Outsourcing

80% Call Center Services

Ruby is a virtual receptionist service provider, known for efficiently managing inbound calls with professionalism and exceptional customer service. Overall, 100% of the reviews highlight their high call quality and reliability, with clients appreciating the valuable support in maintaining a professional image. The services are noted as cost-effective, saving clients substantial time and money.

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Reviews mention High-quality work
Clients consistently highlight Ruby Receptionists for their high-quality work, particularly praising the exceptional call quality and customer support. One attorney noted the professionalism provided by a live answering service, emphasizing its significant value over automated systems. Another client remarked on the substantial savings and positive experience, underscoring the effectiveness of their services. Overall, the sentiment is overwhelmingly positive, with no significant areas for improvement mentioned.

Answering & Customer Services for Advertising Firm

4.5 Aug 12, 2017

They offer good call quality and customer service.
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Industry Experience

Ruby Receptionists has demonstrated expertise across various industries including Legal, Advertising & Marketing, Arts, Entertainment & Music, Manufacturing, Financial Services, and Energy & Natural Resources. Feedback highlights their professionalism, strong customer service, and ability to manage inbound calls effectively. In the Legal sector, they are praised for enhancing client communication and operational efficiency. Overall sentiment is positive, indicating Ruby Receptionists is a strong fit for businesses seeking reliable virtual receptionist services.
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Arts, entertainment & music Manufacturing Financial services Energy & natural resources Advertising & marketing Legal

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Average Project Cost Breakdown

Less than $10,000 (4) $10,000 to $49,000 (2) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently commend Ruby Receptionists for their cost-effectiveness and value for money. One attorney noted spending less than $300 monthly for a service that significantly enhances professionalism, while another client reported saving $1,000 to $2,000 monthly through their services. Overall, feedback indicates that Ruby's pricing structure is perceived as reasonable, with many clients expressing satisfaction with the quality of service relative to the costs incurred.
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Baton Rouge, Louisiana (1) Rockville, Maryland (1) Raleigh, North Carolina (1) Long Beach, California (1) Lynn, Massachusetts (1) Elma, Washington (1) Tobyhanna, Pennsylvania (1)

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DialAmerica

4.5 17 reviews

$5,000+

Undisclosed

1,000 - 9,999

Mahwah, NJ

Services provided

15% Customer Service Outsourcing

50% Call Center Services

25% Back Office Outsourcing +1 service

10% Sales Outsourcing

DialAmerica is a business process outsourcing company that provides both inbound and outbound call services, specializing in customer engagement and lead generation. Reviews highlight their professionalism, efficiency, and ability to improve customer service experience, with approximately 90% positive feedback. Clients commend DialAmerica's quality of service, organizational skills, and adaptability to client needs, although some suggest enhancements in technology and pricing models.

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Reviews mention Collaborative
The overall sentiment regarding collaboration with DialAmerica is highly positive. Clients appreciated the team's proactive engagement and adaptability, as evidenced by one client's feedback highlighting that DialAmerica worked directly with them, ensuring all call operators were well-informed. The collaborative effort was noted as a key factor in the success of the campaign, with one client stating, 'Working with DialAmerica was a team effort.' Minor concerns, such as time zone differences, were not deemed significant.

Outbound Calling for Energy Company

5.0 Nov 5, 2019

Working with DialAmerica was a team effort. I wasn’t just directing them, they made sure to work with us directly. They worked directly with training reps to make sure that the call operators would have all the answers to any questions a customer might ask. It’s not an easy concept to understand but they collaborated with us to make sure they were on the same page and understood it to the best of their ability.
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Industry Experience

DialAmerica has demonstrated strong capabilities across various industries, including utilities, financial services, real estate, manufacturing, retail, and hospitality. Clients commend their efficient lead generation, excellent customer service, and ability to handle high call volumes. Overall sentiment is positive, highlighting their organizational strengths, responsiveness, and adaptability. Industries such as financial services and retail particularly note significant cost savings and improved customer engagement, suggesting DialAmerica is well-suited for businesses seeking reliable outbound and inbound call services.
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IT Services Transportation Nonprofit Human Resources Utilities Real estate Manufacturing Other Industry Hospitality & leisure Retail Financial services Healthcare

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Average Project Cost Breakdown

$10,000 to $49,000 (6) $50,000 to $199,999 (4) Less than $10,000 (3) $200,000 to $999,999 (2) $10,000,000 + (2)

What Clients Have Said
Clients generally perceive DialAmerica as offering good value for money, with several noting significant cost savings and effective service delivery. One client reported saving approximately $100,000 per month due to their efficient lead generation, while another highlighted a monthly saving of $25,000. Most reviews reflect satisfaction with the pricing structure, although some suggest improvements in cost competitiveness. Overall, the sentiment indicates that DialAmerica's services provide a favorable return on investment.
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New York City, New York (3) Santa Clara, California (2) Los Angeles, California (2) Rosemead, California (1) Johnson City, Tennessee (1) Oklahoma City, Oklahoma (1) Washington, District of Columbia (1) Tifton, Georgia (1) Denver, Colorado (1) Yakima, Washington (1) Pittsburgh, Pennsylvania (1) Ashburn, Virginia (1) Boardman, Oregon (1)

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Springboard CX

5.0 4 reviews

$1,000+

$50 - $99 / hr

50 - 249

Services provided

100% Customer Service Outsourcing

Springboard is a customer support service provider that offers outsourced customer and community support solutions. The reviews highlight Springboard’s professionalism, effective communication, and ability to integrate seamlessly with client teams, resulting in enhanced customer satisfaction and increased sales. With 100% of reviews expressing satisfaction and no areas for improvement, Springboard demonstrates exceptional service and client engagement.

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Reviews mention High-quality work
Clients consistently commend SupportFruit for their high-quality work, highlighting their impressive ability to quickly understand complex platforms and provide effective customer support. One client noted, 'Their performance is impeccable,' and after hiring them, they achieved a 99% hands-off approach to customer service, allowing a significant increase in sales. Overall, the sentiment is overwhelmingly positive, with clients expressing satisfaction and no complaints regarding the quality of service provided.

Customer Support for Influencer Marketing Platform

5.0 Apr 16, 2019

Their performance is impeccable, the training ran smoothly, and communication is easy. We were impressed by how easy it was for them to understand our platform, and how quickly we didn’t have to worry about our support and customer service department.
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Industry Experience

SupportFruit has demonstrated expertise across various industries, including Business Services and Advertising & Marketing. Clients in Business Services praised their seamless integration and improved customer support, enhancing response times and sales. In the Advertising sector, feedback highlighted their proactive communication and responsiveness, leading to increased community engagement. Overall, the sentiment is highly positive, indicating that SupportFruit is a strong fit for businesses seeking reliable customer support solutions.
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Business services Advertising & marketing

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Average Project Cost Breakdown

$10,000 to $49,000 (3) Less than $10,000 (1)

What Clients Have Said
Clients have consistently praised SupportFruit for providing excellent value for money in customer support services. One client noted that they were able to cut costs significantly by outsourcing their support, leading to a 100% increase in sales within two months. Another highlighted the seamless transition and exceptional responsiveness, which allowed their agency to focus on core business activities. Overall, the sentiment reflects strong satisfaction with SupportFruit's cost-effectiveness and quality of service.
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Canada (3) United States (1)

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Penbrothers

5.0 1 review

Undisclosed

Undisclosed

1,000 - 9,999

Makati, Philippines

Services provided

10% Customer Service Outsourcing

15% PEO/Employee Leasing

15% Staffing +6 services

10% Back Office Outsourcing

10% Employer of Record (EOR) Services

10% Finance & Accounting Outsourcing (FAO)

10% HR Outsourcing

10% Recruiting

10% Sales Outsourcing

Penbrothers is a staffing services provider specializing in talent acquisition and HR management. The company received highly positive feedback, with 100% of reviews highlighting their strong communication, value alignment, and significant contributions to building high-performance teams. Penbrothers successfully improved ROI by facilitating the hiring of over 15 individuals, demonstrating their effectiveness as a key talent partner.

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Industry Experience

Penbrothers has demonstrated expertise in the hospitality and leisure industry, notably through their collaboration with Servantex, a staffing provider. The feedback highlights their strengths in talent acquisition, HR management, and project execution, resulting in significant ROI and rapid team expansion. Overall sentiment in this sector is highly positive, with clients appreciating Penbrothers' strong communication, alignment of values, and ability to meet hiring demands efficiently.
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Hospitality & leisure

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Average Project Cost Breakdown

$200,000 to $999,999 (1)

What Clients Have Said
Clients consistently highlight Penbrothers' competitive pricing and overall value for money. One client noted that Penbrothers fit their budget while delivering high-quality services, resulting in a significant ROI and accelerated hiring processes. The positive sentiment is reinforced by feedback on strong communication and alignment with client values, emphasizing their role as a valuable partner in building effective teams.
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Satellite Office

4.5 1 review

Undisclosed

Undisclosed

1,000 - 9,999

Sydney, Australia

Services provided

10% Customer Service Outsourcing

40% Back Office Outsourcing

20% Finance & Accounting Outsourcing (FAO) +2 services

20% HR Outsourcing

10% IT Staff Augmentation

Satellite Office is a staffing and HR management company specializing in providing offshore workforce solutions. The reviews highlight their exceptional project management, transparency, and efficient recruitment processes, with a 100% positive feedback rate from clients. Clients commend their ability to reduce costs and improve efficiency, solidifying their role as a strategic partner rather than just a service provider.

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Industry Experience

Satellite Office has garnered positive feedback primarily in the Advertising & Marketing sector, specifically within automotive technology. Clients highlight their strengths in recruitment, HR management, and employee training, noting significant improvements in cost efficiency and team scalability. The overall sentiment is highly favorable, emphasizing their strong communication, attention to detail, and partnership approach. Potential clients in the advertising and marketing industry, especially those requiring workforce offshoring, may find Satellite Office to be a suitable partner.
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Advertising & marketing

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients have praised Satellite Office for its cost-effectiveness and value for money, noting significant reductions in overheads and improved operational efficiencies. One client reported a $500,000 annual investment that allowed them to upscale their team from two to sixteen employees. They highlighted the company's transparency regarding costs and effective communication, establishing a strong partnership rather than just a service provider. Overall, the sentiment reflects satisfaction with the financial outcomes and the efficiency gained through collaboration.
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More responsive than most other service providers

Satellite Office is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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CanadaDirect

4.0 2 reviews

$10,000+

< $25 / hr

250 - 999

Dorval, Canada

Services provided

13% Customer Service Outsourcing

52% Call Center Services

20% Back Office Outsourcing +1 service

15% Sales Outsourcing

CanadaDirect is a telemarketing company specializing in voice assistance and live agent services for outbound sales. The client feedback is overwhelmingly positive, highlighting a 20% increase in sales and nearly eliminating customer complaints. Reviewers praise CanadaDirect's project management capabilities and entrepreneurial focus, with 100% of the feedback emphasizing their exceptional performance compared to competitors.

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Industry Experience

CanadaDirect has demonstrated strong expertise in the Advertising & Marketing industry, particularly in outbound telemarketing services utilizing voice assistance and live agents. Clients report significant results, including a 20% increase in sales and enhanced project management performance. Overall sentiment reflects a high level of satisfaction, with clients appreciating their entrepreneurial spirit and compliance focus. This provider is well-suited for businesses seeking efficient communication solutions in the marketing sector.
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Advertising & marketing

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients commend CanadaDirect for delivering significant value for money, noting a return on investment through increased sales and reduced complaints. One client reported an annual investment of $3,000,000–$5,000,000, highlighting a 20% sales increase due to CanadaDirect's effective strategies. Overall sentiment reflects satisfaction with their project management and competitive performance, with one client stating they are 'by far the best' vendor compared to others in the market.
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Triniter BPO

4.2 23 reviews

$5,000+

< $25 / hr

1,000 - 9,999

Services provided

50% Customer Service Outsourcing

25% Back Office Outsourcing

25% Call Center Services

Triniter BPO is a versatile service provider offering a range of solutions including virtual assistance, customer support, outbound calls, and app development. Reviews indicate mixed feedback, with approximately 57% of clients expressing satisfaction in areas like app development and telemarketing, citing dedication and effectiveness. However, 43% report negative experiences, highlighting issues such as unmet promises and unethical practices.

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Reviews mention High-quality work
Clients consistently praised Triniter BPO for delivering high-quality work across various projects. One client noted, 'The quality of their service is excellent,' while another remarked on the 'mind-blowing' quality of a mobile app that exceeded expectations. A former director highlighted their 'excellent' customer support, stating, 'Everything is very good with them.' Overall, the sentiment reflects strong satisfaction with the quality and effectiveness of Triniter BPO's services.

Customer Support Services for Carwash & Design Company

5.0 Dec 3, 2021

The quality of their service is excellent. We haven’t had any negative comments from our clients. We’re very happy with how Triniter BPO handles our customers.
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App Development for Coaching Development Organization

5.0 Feb 5, 2021

The app was seamless when it comes to book purchasing and reading. We wanted to develop similar to Amazon kindle app, which they did. The quality of the app was mind blowing and it is already downloaded more than 20000 times on App Store.
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Back-Office Support for Data Management Outsourcing Firm

5.0 Jan 12, 2021

The work they provided us was good. The quality of the work was good, and they delivered what we asked for on time. Everything we requested was delivered and was really detailed.
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Email Customer Support for Electronics Sales Company

5.0 Sep 25, 2020

It was very challenging for them when they took on the complete project but, eventually, it was stabilized in a couple of days and they did really fantastic. Their responsiveness in the services they provided was excellent.
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Customer Support Phone Services for Web Design Company

5.0 Sep 21, 2020

Our client retention started increasing after working with them. Compared to a year ago, we’re up by around 500%. We run client satisfaction surveys with a five-star system, and we usually score more than four stars. We measure Triniter’s performance based on the results we get, and I’d say they’re doing a fabulous job.
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Industry Experience

Triniter BPO has garnered mixed feedback across various industries. In automotive, their customer support services were highly praised for effectiveness and reliability. In real estate, they demonstrated competence in lead generation, although improvements in appointment setting were suggested. However, negative reviews emerged from startups and other sectors, citing poor execution, lack of communication, and unmet expectations. Their strengths lie in customer support and app development, making them well-suited for automotive, real estate, and education industries, while caution is advised for startups and creative sectors.
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Telecommunications Consulting Wellness & Fitness Automotive Real estate Advertising & marketing Nonprofit Healthcare Education Arts, entertainment & music Other Industry Financial services Human Resources Business services Retail IT Services

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Average Project Cost Breakdown

$10,000 to $49,000 (10) Less than $10,000 (7) $50,000 to $199,999 (1) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Client feedback on Triniter BPO's pricing reveals a mixed sentiment. While some clients commend their affordability and value for money, such as one stating they offered 'the best deal at this price,' others express dissatisfaction, citing poor execution and lack of deliverables for the cost incurred. A client noted spending $1,200 with no results, while another highlighted a $1 million investment with satisfactory outcomes. Overall, experiences vary significantly, emphasizing the importance of clear communication and expectations.
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United States (9) India (6) Australia (1) Latvia (1) Spain (1) United Arab Emirates (1) England (1)

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Call Masters BPO

5.0 2 reviews

$1,000+

< $25 / hr

50 - 249

Services provided

20% Customer Service Outsourcing

60% Call Center Services

20% Back Office Outsourcing

Call Masters BPO is a customer service and back-office operations provider, noted for their reliability and exceptional communication. Across reviews, 100% of clients praised their ability to handle inquiries efficiently and boost sales. Clients highlighted their responsiveness and quality service, with no areas needing improvement noted. The company consistently delivers results, meeting deadlines and exceeding expectations.

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Reviews mention Communicative
Clients have consistently praised Call Masters BPO for their exceptional communication skills. One client highlighted their responsiveness and availability, stating they managed communications effectively even during peak periods. The positive feedback noted that agents provided timely resolutions and demonstrated genuine concern for customer issues, contributing to low dispute rates. Overall, the sentiment reflects strong satisfaction with Call Masters BPO's communicative approach, marking them as a reliable partner in customer service operations.

Back Office & Customer Services for Online Retail Company

5.0 Nov 8, 2022

They were responsive, and they were available whenever we needed to talk with a specific agent. During our busier months, they were still responding to all the emails and were able to manage communications and social operations on time. We communicated primarily over Slack, email, and Zoom. Call Masters BPO was very reliable, and we were very happy with the service they provided us with.
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Industry Experience

Call Masters BPO has received positive feedback primarily from clients in the Consumer Products and Retail industries. Clients praised their expertise in customer service, particularly in lead conversion and managing high volumes of inquiries effectively. The overall sentiment indicates strong reliability, exceptional communication, and the ability to drive results. Their impact on sales and customer satisfaction is notable, making them a suitable choice for businesses seeking robust customer support solutions.
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Consumer Products Retail

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Average Project Cost Breakdown

$10,000 to $49,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients have expressed positive sentiments regarding Call Masters BPO's cost and value for money. One client noted a significant return on investment, stating they received exceptional service that exceeded expectations. Another client invested $10,000–$12,000 and reported high-quality work and positive customer feedback, leading to the decision to offer bonuses for continued performance. Overall, clients appreciate the reliability and results-driven approach, indicating strong value relative to the costs incurred.
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More responsive than most other service providers

Call Masters BPO is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Verbatim Virtual Receptionists

4.8 2 reviews

$1,000+

< $25 / hr

10 - 49

Thatcham , England

Services provided

10% Customer Service Outsourcing

68% Call Center Services

12% Sales Outsourcing +1 service

10% Back Office Outsourcing

Verbatim Virtual Receptionists is a company specializing in call handling services, offering solutions such as call overflow management, spam filtering, and CRM integration. Reviews highlight a high satisfaction rate, with clients appreciating their flexibility and professionalism. Approximately 90% of reviewers emphasize their positive impact on operational efficiency and customer service. Clients commend their responsiveness and personalized service, with few areas identified for improvement.

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Reviews mention Receptive
Clients express a highly receptive sentiment towards Verbatim Virtual Receptionists, highlighting their responsiveness and adaptability. One client noted, 'When we pass on feedback, they’re responsive and work to improve their processes.' Additionally, the personal touch and understanding of business goals were praised, with feedback stating, 'The team is personable and approachable.' Overall, clients appreciate their communication, which fosters a collaborative environment.

Call-Answering for Education Software Developers

4.5 Apr 21, 2020

When we pass on feedback from our customers, they’re responsive and work to improve their processes. They’re easy to talk to. The personal touch they have is impressive.
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Industry Experience

Verbatim Virtual Receptionists has garnered positive feedback across the IT Services and Software industries, highlighting their expertise in call handling and customization. Clients commend their professional service, effective call filtering, and seamless integration with CRM systems, which enhance customer support. The overall sentiment reflects satisfaction with their responsiveness and the quality of their agents, making them a reliable choice for businesses seeking efficient virtual reception solutions.
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IT Services Software

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Average Project Cost Breakdown

$10,000 to $49,000 (2)

What Clients Have Said
Verbatim Virtual Receptionists is recognized for its cost-effectiveness and value for money, with clients noting competitive pricing and flexibility in service offerings. One client highlighted the affordability of their integration services, which met specific needs. Another client mentioned an annual investment of $5,000-$6,000, emphasizing satisfaction with the service's efficiency and responsiveness. Overall, the sentiment regarding their pricing aligns positively with the quality of service provided.
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Tasks Expert- A Virtual Assistant Company

5.0 38 reviews

$5,000+

< $25 / hr

250 - 999

Kalyan, India

Services provided

10% Customer Service Outsourcing

25% Call Center Services

15% Back Office Outsourcing +5 services

10% Finance & Accounting Outsourcing (FAO)

10% Graphic Design

10% Sales Outsourcing

10% Web Design

10% Web Development

Tasks Expert- A Virtual Assistant Company specializes in Customer Support Services and Customer Service BPO, providing tailored solutions such as e-commerce logistics management, multilingual support, and initial client interaction management. Overall, 100% of reviews highlight their professionalism, customization, and timely delivery, although some note documentation delays. Their ability to enhance customer satisfaction and brand loyalty is consistently praised.

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Reviews mention Team players
Clients consistently praise Tasks Expert for their collaborative approach, describing them as an extension of their teams rather than mere external partners. One client highlighted their ability to quickly adapt to urgent requests and provide tailored solutions, emphasizing their role in enhancing customer confidence and managing compliance challenges. Overall, the sentiment reflects strong appreciation for the team's proactive engagement and seamless integration into client operations.

Call Center Services for Logistics Company

5.0 Nov 15, 2024

Even when we had urgent requests or encountered unexpected compliance challenges, Exato’s team was quick to adapt, always prepared to provide tailored guidance and solutions. The way they managed the delicate balance between our immediate needs and long term goals made them feel more like an extension of our team than an external partner. They not only answered questions but anticipated issues that our customers or team members hadn’t considered.
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Customer Service Outsourcing for Global Investment Firm

5.0 Dec 13, 2024

They integrated well into our internal team, treating the clients with the same level of care and respect to which we pride ourselves. They were also impressive in the attention to detail and commitment to understanding our business.
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Administrative Support & SMM for Sports Physical Therapy Co

5.0 Jul 15, 2025

We faced minimal to no challenges. We had great teamwork with the VA. Tasks Expert- A Virtual Assistant Company’s VA response time and completion rate improved our efficiency and effectiveness. Working with Tasks Expert- A Virtual Assistant Company’s VA was nothing short of transformative. From day one, they demonstrated an exceptional ability to understand my workflow, anticipate needs, and execute tasks with precision. I was most impressed by their professionalism, responsiveness, and proactive communication, which made them feel like a true extension of my team. Whether it was managing my inbox, coordinating appointments, or conducting market research, my VA consistently delivered high-quality results. The support structure, including a team lead and customer success manager, ensured that I always had backup and guidance when needed.
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1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
In recent reviews, clients have expressed strong satisfaction with Tasks Expert- A Virtual Assistant Company, highlighting their effective backend support and exceptional project management. One CEO noted that the team significantly alleviated workload by handling data input and compliance tasks, allowing for a focus on outcomes. The company's consistency and cultural alignment were particularly praised, with no suggested areas for improvement, indicating a positive overall sentiment toward their services.
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Industry Experience

Tasks Expert- A Virtual Assistant Company has demonstrated strong capabilities across various industries including Financial Services, Healthcare, Hospitality, and Consumer Products. Clients consistently praise their attention to detail, responsiveness, and the ability to improve operational efficiency. In Financial Services, they are noted for enhancing lead generation and client communication. In Healthcare, their support significantly eased administrative burdens. Overall, feedback reflects a positive sentiment, indicating that they are particularly well-suited for clients seeking efficient administrative and operational support.
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Financial services Hospitality & leisure Legal IT Services Consumer products & services Wellness & Fitness Consumer Products Advertising & marketing Supply Chain, Logistics, and Transport Telecommunications Real estate Business services Consulting Healthcare

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Average Project Cost Breakdown

$10,000 to $49,000 (4) Less than $10,000 (2) $50,000 to $199,999 (2) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently commend Tasks Expert- A Virtual Assistant Company for their exceptional value for money, noting flexible pricing that aligns with budgets. One client highlighted a $599 monthly investment yielding significant efficiency gains, while another emphasized the 'good value for cost' in lead generation efforts. Overall, feedback reflects a strong sentiment towards their cost-to-performance ratio, with many clients appreciating the professional, reliable service that allows them to focus on core business activities.
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RIOT Enterprise

5.0 2 reviews

$1,000+

< $25 / hr

10 - 49

Gurugram, India

Services provided

70% Customer Service Outsourcing

30% Back Office Outsourcing

RIOT Enterprise is a customer and technical support company specializing in customer relationship management, order processing, and technical support services. Based on client reviews, 100% of feedback is positive, highlighting their effective communication, accountability, and knowledge. Clients appreciate their proactive approach, though there's room for improvement in initiating solutions independently.

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Reviews mention Knowledgeable
Clients have consistently noted RIOT Enterprise's impressive theoretical and technical knowledge of their products. One client emphasized their satisfaction with the team's performance and expertise, which contributed to improved customer ratings on platforms like Amazon and Google Play. Overall, the sentiment towards RIOT Enterprise's knowledgeability is highly positive, although there are occasional instances of agents not fully reviewing previous communications before responding.

Call Center Services for Indoor Air Quality Solution Company

5.0 Jul 21, 2022

I like their theoretical and technical knowledge of the product.
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More responsive than most other service providers

RIOT Enterprise is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Canada (1) Israel (1)

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$1,000 Best for droshipping businesses $2,000 Best for mid size ecommerce brands $3,000 Best for mid size Tech companies

Outsource Your Customer Service Today!
Overall management of your store - Customer support - Logistics management - Supplier chain management
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Protel BPO

5.0 11 reviews

$1,000+

< $25 / hr

250 - 999

Belize City, Belize

Services provided

45% Customer Service Outsourcing

45% Call Center Services

10% Back Office Outsourcing

Protel BPO is a Customer Service BPO specializing in Call Center Outsourcing and Remote Customer Care. Reviews highlight their strong alignment with client values and effective project management. They boast over 90% positive feedback, with clients consistently praising their professional handling of call center operations, efficient response times, and enhanced customer satisfaction. Clients appreciate Protel BPO's adaptability and commitment to delivering high-quality Customer Support Services.

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4 of 4 Customer Service Outsourcing reviews are 5 stars

3 new reviews for Customer Service Outsourcing in past 6 months

$10,000 – $49,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Services for Tanning Salon Franchise
5.0 — Protel BPO provided call center services for a tanning salon franchise. The team handled inbound and outbound calls, appointment scheduling, and service inquiries. Read more
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Industry Experience

Protel BPO has garnered positive feedback across various industries including Retail, Healthcare, Hospitality & Leisure, Construction, and Utilities. Clients commend their expertise in managing call centers and customer service operations, consistently noting improvements in customer satisfaction, call handling efficiency, and operational responsiveness. The company's strengths lie in their adaptability to different organizational cultures, effective project management, and commitment to quality service delivery, making them a suitable partner for businesses seeking reliable support in these sectors.
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Retail Healthcare Hospitality & leisure Construction Utilities

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Average Project Cost Breakdown

$10,000 to $49,000 (3) $50,000 to $199,999 (3) Less than $10,000 (1)

What Clients Have Said
The overall sentiment regarding Protel BPO's cost and value for money is highly positive. Clients consistently noted that Protel BPO offers 'good value for cost' and that their pricing fits within budget constraints. For instance, the VP of Centene Corporation emphasized that while cheaper options were available, the quality and alignment of values with Protel BPO justified the investment. Additionally, several clients reported significant improvements in service efficiency and customer satisfaction, attributing these successes to the cost-effective solutions provided by Protel BPO.
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United States (6) England (1)

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Sound Telecom

4.2 19 reviews

Undisclosed

Undisclosed

10 - 49

Spokane, WA

Services provided

50% Customer Service Outsourcing

50% Call Center Services

Sound Telecom is a business process outsourcing company specializing in call handling and communication services. Reviews indicate a generally positive experience, with clients appreciating their quick response time and professionalism. About 67% of the reviews highlight strengths such as expertise and efficiency, while some suggest potential improvement in customer service and cost management.

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Reviews mention Professional
Sound Telecom has received positive feedback regarding their professionalism in handling inbound services. Clients appreciate their quick response times and ability to improve customer service. One client noted that Sound Telecom's professionalism allows them to focus on their core business activities, highlighting the effectiveness of their call answering and filtering services. Overall, the sentiment around professionalism is strong, with clients recommending their services to others.

Answering Services for Education Service

5.0 Aug 12, 2017

The takeaway we get from this experience is by answering our needed calls and providing the service they do, we are better equipped to focus on our business presence. Professionalism is a noted strength of the service provider. We began using them in May 2014 and still do.
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Industry Experience

Sound Telecom has demonstrated significant expertise across various industries, particularly in Business Services, IT Services, and Consumer Products. Clients appreciate their quick response times and professionalism, noting improvements in customer service and operational efficiency. Overall, feedback highlights strengths in call handling and support, with a positive sentiment regarding their impact. They are a suitable choice for businesses seeking reliable inbound services, especially in sectors requiring consistent communication and customer support.
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Telecommunications Financial services Business services IT Services Consumer Products Real estate Arts, entertainment & music Healthcare Media Nonprofit Hospitality & leisure Manufacturing Information technology

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Average Project Cost Breakdown

Less than $10,000 (12) $10,000 to $49,000 (6)

What Clients Have Said
Clients express a generally positive sentiment regarding Sound Telecom's pricing and value for money. One client noted a flat rate of $500 per week, indicating satisfaction with the services provided for that cost. Another highlighted the importance of their services, stating they are happy with their spending and the product received. While some reviews mentioned potential areas for improvement in cost, this was not viewed as a significant drawback, with overall contentment in the quality of service delivered.
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Cabot, Arkansas (1) Orlando, Florida (1) Vero Beach, Florida (1) Thomasville, Georgia (1) Chesterfield, Missouri (1) Irving, Texas (1) Plano, Texas (1) Waxahachie, Texas (1) Indianapolis, Indiana (1) Newark, New Jersey (1) Paterson, New Jersey (1) Brooklyn, New York (1) Lebanon, Ohio (1) Sacramento, California (1) Sparks, Nevada (1) Phoenix, Arizona (1) Manassas, Virginia (1) Virginia Beach, Virginia (1) Ozark, Alabama (1)

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Abacus Cambridge Partners

4.9 4 reviews

Undisclosed

Undisclosed

50 - 249

London, England

Services provided

10% Customer Service Outsourcing

40% ERP Consulting and SI

15% BI & Big Data Consulting & SI +3 services

15% Custom Software Development

10% Call Center Services

10% Sales Outsourcing

Abacus Cambridge Partners is a versatile company specializing in API management, integration services, and business process outsourcing. The reviews indicate a high level of satisfaction with their technical proficiency, timely delivery, and flexibility, with nearly all feedback being positive. Clients consistently commend their quick adaptability and professional project management, making them a recommended partner for complex technical and integration projects.

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Reviews mention Understands their clients' needs
Clients consistently commend Abacus Cambridge Partners for their keen understanding of project requirements and adaptability to changing needs. One client highlighted their flexible response to urgent requests, ensuring timely delivery even under tight deadlines. Another emphasized their ability to listen and deliver on-demand, reinforcing their reputation as a reliable partner. Overall, the sentiment reflects strong approval of their client-centric approach and technical proficiency, indicating a solid fit for prospective projects.

API Development for Telecommunications Company

5.0 Dec 6, 2021

The first is their understanding of our requirements, the second is the ability to change based on requirements, and the third is timely delivery. Abacus Cambridge is very flexible with the dynamic changes of our requirements, and they’re able to deliver based on our timelines. They also understand that the changes come from our clients.
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Apigee API & CIM Management for Holding Company

5.0 Mar 31, 2021

They understand and listen to our needs. They’re able to deliver on-demand.
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Industry Experience

Abacus Cambridge Partners has demonstrated strong expertise in the Telecommunications, Retail, and Financial Services industries. In Telecommunications, clients praised their API management capabilities, particularly with Apigee, highlighting rapid implementation and significant reduction in time-to-market. Retail clients valued their API maturity and governance skills, while feedback from Financial Services noted their effective BPO services and adaptability. Overall, sentiment across industries is highly positive, showcasing Abacus's ability to deliver quality solutions and enhance operational efficiency.
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Telecommunications Retail Financial services

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Average Project Cost Breakdown

$50,000 to $199,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients generally perceive Abacus Cambridge Partners as offering excellent value for money. One review highlighted timely delivery and flexibility in adapting to dynamic requirements, reflecting a strong return on investment. Another client noted that their project was completed without additional costs, emphasizing the company's professionalism. However, some clients suggested improvements in resource allocation, indicating that while the costs are justified, scaling their expertise could enhance overall service efficiency.
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United Arab Emirates (2) Kenya (1) United States (1)

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Catalyst BPX

5.0 2 reviews

$5,000+

< $25 / hr

50 - 249

Taguig, Philippines

Services provided

15% Customer Service Outsourcing

30% Finance & Accounting Outsourcing (FAO)

20% Employer of Record (EOR) Services +2 services

20% Recruitment Process Outsourcing

15% Back Office Outsourcing

Catalyst BPX is a business process outsourcing (BPO) company specializing in finance, operations, and marketing services. The overall feedback from their reviews is overwhelmingly positive, with clients praising their agility, proactive approach, and expertise. However, as a young company, there is room for growth in scaling and infrastructure development. Approximately 90% of reviewers highlight their strong customer-centric approach and value for cost.

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Industry Experience

Catalyst BPX has garnered positive feedback across diverse industries, notably Social Networking and Hospitality & Leisure. In the Social Networking sector, they demonstrated agility and a tailored approach for scaling operations, positively impacting efficiency. In Hospitality, their expertise in finance and operations led to improved compliance and enhanced online presence. Overall, clients commend Catalyst BPX for their proactive service, industry knowledge, and ability to deliver value, making them a strong fit for businesses seeking operational and financial support.
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Social Networking Hospitality & leisure

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Average Project Cost Breakdown

$10,000 to $49,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Catalyst BPX is regarded as providing good value for cost, with clients noting that their pricing aligns well with budgets while delivering quality service. For instance, a director at Reddit highlighted that Catalyst's pricing fit their budget and offered great value. Similarly, the CEO of Flora's appreciated that while Catalyst is not the cheapest option, they deliver significant value, emphasizing their proactive approach and expertise. Overall, clients express satisfaction with the balance between cost and the quality of service received.
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Philippines (1) United States (1)

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24H Virtual

5.0 13 reviews

Undisclosed

Undisclosed

50 - 249

Toronto, Canada

Services provided

20% Customer Service Outsourcing

50% Call Center Services

20% Back Office Outsourcing +1 service

10% Sales Outsourcing

24H Virtual is a call center and virtual assistance company specializing in reception, call handling, and administrative support services. They have received overwhelmingly positive feedback from clients, with 100% of reviews noting their professionalism, patient communication, and effective project management skills. Clients appreciate the company's flexibility, responsiveness, and personalized customer service, often highlighting their ability to adapt to specific business needs.

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Reviews mention Results-oriented
The feedback from Nriched Health Inc highlights 24H Virtual's results-oriented approach, emphasizing their dedication and proactive involvement in delivering effective customer service solutions. The Director noted that the implementation of phone support not only eased pressure on their administrative staff but also enhanced customer relationships. The seamless communication and collaboration between teams were particularly commended, reflecting a strong commitment to achieving client goals without the need for micromanagement.

Customer Service for Nonprofit Health Organization

5.0 Mar 25, 2021

Their dedication and involvement in making the experience easy are impressive. They are result-driven and willing to grow as we grow.
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Industry Experience

24H Virtual demonstrates strong expertise across various industries, including legal, financial services, real estate, hospitality, and wellness. Clients praise their responsive communication, project management, and the ability to enhance service quality and efficiency. Overall sentiment is positive, with particular strengths in customer service and call handling. They are well-suited for businesses needing 24/7 customer support, administrative assistance, and tailored service solutions, making them a versatile partner for diverse sectors.
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Legal Other Industry Financial services Business services Real estate Hospitality & leisure Wellness & Fitness Transportation

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Average Project Cost Breakdown

Less than $10,000 (10) $10,000 to $49,000 (1) $50,000 to $199,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients of 24H Virtual express high satisfaction regarding the company's value for money. For instance, one client noted a monthly investment of $1,100 resulted in significant time savings and reduced stress, emphasizing the invaluable service provided. Another client highlighted an investment of approximately $8,000, which led to improved conversion rates and effective customer support. Overall, feedback indicates that 24H Virtual delivers exceptional service quality at competitive prices, making them a worthwhile investment for various businesses.
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Canada (10) United States (3)

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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

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Customer Support Outsourcing FAQs

Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.

E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.

A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.

Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:

Voice, chat, and email support (Tier 1–3)
Technical troubleshooting and product onboarding
Order processing, refunds, and billing inquiries
Social media moderation and community management
Multilingual or 24/7 coverage
Quality assurance, analytics, and CSAT reporting

Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.

Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:

Shared agents: $8–$15 per hour (often offshore)
Dedicated agents: $15–$30 per hour for mid-tier markets
Specialized or technical agents in high-cost regions: $30–$50+ per hour

When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.

Map your project’s unique requirements—channels, hours, volumes, and languages.
Shortlist vendors with proven experience in your industry and ticket complexity.
Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
Run a pilot or SLA-backed trial before signing a long-term contract.

Guaranteed CSAT scores without a clear methodology
Vague pricing or hidden setup fees
High agent turnover rates or lack of training documentation
Limited transparency into QA scores or call recordings
Poor data-security certifications (e.g., no ISO/PCI compliance)

How do you recruit, train, and retain agents for my account?
Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
What are your average response and resolution times for clients like us?
How is performance reported, and how often can we audit calls/chats?
What is your disaster-recovery and data-protection policy?
Can we start with a pilot program, and how is success defined?

Top Customer Support Outsourcing Companies

Best Customer Service Outsourcing Companies

CX Outsourcing for Financial Services Firm

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Reviews mention Attentive

Administrative and Internal Support for Strategy Consultancy

Reviewed 1 time in the past 6 months

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Reviews mention Hard working

Customer Support Services for Walking App

Customer Service Outsourcing for Home Technology Retailer

Average Project Cost Breakdown

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Reviews mention Communicative

Call Center Services for Digital Mareketing & IT Company

Customer Service & Back-Office for Residential Support Co

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Reviews mention Reliable

Call Center Services for Law Firm

Virtual Receptionist Services for Financial Planning Firm

Reviewed 4 times in the past 6 months

Industry Experience

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Reviews mention Collaborative

Customer Support & VA Services for Consulting Company

Reviewed 26 times in the past 6 months

Customer Service & Back-Office Support for Protection Agency

Top Customer Service is very responsive

Reviews mention Adaptable

Answering Services & Inbound Client Mgmt for Tutoring Co

Industry Experience

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What Clients Have Said

Reviews mention Reliable

Reservation & Customer Support Services for Hotel

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Reviewed 1 time in the past 6 months

Customer Service Outsourcing for Expense Management Company

Industry Experience

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SupportZebra is very responsive

Reviews mention High-quality work

Call Center Services for Contractor & Risk Mgmt Company

Call Center Services for Pizza Corporation

BPO & Voice Services for National Hockey Organization

Reviewed 1 time in the past 6 months

Customer Service Outsourcing for Financial Services Co

Industry Experience

Select Industry to see insights

Reviews mention Collaborative

Customer Service Support for E-Commerce Fulfillment Company

Call Center Services for Photo Solutions Company

Industry Experience

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Reviews mention Experienced

Call Center Services for Consumer Goods Business

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Axendi is very responsive

Reviews mention High-quality work

Call Center Services for Enterprise IT Maintenance Provider

Call Center Services for Medical Product Company

Industry Experience

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Reviews mention Collaborative

BPO & Call Center Services for E-commerce & Digital Mktg Co

Reviewed 1 time in the past 6 months