Home Inbound Voice Services Customer Support

Top Customer Support Outsourcing Companies

Great customer experiences keep buyers loyal, but building an in-house support team isn’t always practical. Customer support outsourcing companies give you on-demand talent, multichannel expertise, and 24/7 coverage so you can focus on core growth. Clutch curates the world’s top providers through a rigorous, review-driven vetting process that verifies client results, industry expertise, and service quality. Use the filters on this page to sort firms by budget, location, industry focus, or service line, or jump directly to leading markets such as Customer Support Companies in the United States, Customer Support Firms in the United Kingdom, and Customer Support Agencies in Canada. Read in-depth client reviews, compare portfolios, and hire with confidence.

Ratings Updated: July 9, 2026

We verify reviews and evaluate companies so you can choose with confidence. We may earn a fee for some placements. Learn how Clutch ensures trust

Featured

What are Featured Providers?
Hugo Inc.

5.0 28 reviews
Verified

$1,000+

< $25 / hr

1,000 - 9,999

Chicago, IL

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.

See all 28 projects
Reviews mention Proactive
Hugo Inc. has received consistently positive feedback regarding their proactive approach. Clients have noted their strong commitment to timely project delivery and responsiveness to evolving needs. One client highlighted Hugo's 'eagerness to excel' and their ability to 'go above and beyond expectations.' Another remarked on their 'flexibility and solutions-oriented mindset,' emphasizing that Hugo frequently offered suggestions to enhance workflows. Overall, the sentiment reflects a high level of satisfaction with Hugo's proactive engagement in project management.

Digital Marketing, SMM & SEO for Software Solutions Company

5.0 Dec 8, 2023

Hugo's project management was exemplary throughout our engagement. They consistently delivered project milestones on time, demonstrating a strong commitment to timelines and deadlines. Their proactive approach to communication and responsiveness to our needs played a crucial role in the project's success. Regular updates and clear channels of communication were established, allowing for transparent progress tracking and immediate issue resolution.
Read Full Review

Customer Support for Marketing & Advertising Company

5.0 Aug 28, 2023

Very enthusiastic people who are very proactive and keen to always help. This proactive attitude was evident throughout our collaboration, ensuring that our needs were met promptly and efficiently. Their dedication to maintaining open lines of communication facilitated a seamless working relationship.
Read Full Review

Content Mktg & Call Center Services for Cashback Gaming Co

5.0 Aug 23, 2023

Ongoing Enhancement: Their proactive approach continuously improves workflows for optimal results. This proactive stance was instrumental in driving project efficiency and creating capacity. By anticipating potential challenges and addressing them in advance, Hugo ensured a smooth progression of our project.
Read Full Review

Staff Aug & Content Moderation for Blockchain Technology Co

5.0 Aug 23, 2023

Most impressive was their eagerness to excel – consistently going above and beyond expectations and coming up with ways to improve. Their proactive mindset was evident in the suggestions they provided over time, which set them apart from previous outsourcing partners. This approach not only enhanced project outcomes but also fostered a strong collaborative spirit.
Read Full Review

CX Outsourcing for Financial Services Firm

5.0 Apr 25, 2025

Hugo transformed our global operations with impressive results: Reduced partner integration time from 3 weeks to 1 week. Established support coverage across 8 languages serving 3 new global markets. Improved customer Net Promoter Score from 52 to 78. Decreased customer churn by 17% through proactive success management. Hugo's project management has been great! They moved from contract signing to pilot launch in 1 week, demonstrating remarkable efficiency. Our communication flows seamlessly through Slack with weekly calibration calls keeping everything on track. Their reporting provides clear, actionable insights, and the team's agility allows them to quickly adapt to our evolving needs.
Read Full Review

Read All Reviews

Was this helpful?

11 of 12 Customer Service Outsourcing reviews are 5 stars

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

CX Outsourcing for Financial Services Firm
5.0 — Hugo Inc. provides CX outsourcing services for a financial services firm. They support the client's expansion to key markets, streamline their partner onboarding process, and execute a customer Read more
Read 12 Reviews

Was this helpful?

Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Hugo Inc. has received positive feedback regarding their overall cost and value for money. Clients frequently highlighted 'good value for cost' and 'great culture fit' as key reasons for choosing Hugo over competitors. Specific instances include a financial services CMO noting that Hugo's services significantly increased revenue while reducing integration times. Additionally, clients appreciated the efficiency and flexibility of Hugo’s teams, emphasizing that their services allowed for substantial cost reductions and improved operational capabilities.
Read All Reviews

Was this helpful?

View projects from:

United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

Was this helpful?
View Profile Visit Website
Helpware CX

4.8 47 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Lexington, KY

Services provided

50% Customer Service Outsourcing

20% Call Center Services

10% Back Office Outsourcing +2 services

10% Content Moderation Services

10% Data Annotation Services

Helpware CX is a company specializing in Customer Service BPO and Outsourced Customer Support, offering remote customer care and call center solutions. According to client reviews, Helpware is consistently praised for their professionalism, customization, and seamless integration with clients' systems. Approximately 100% of the reviews highlight satisfaction with their service quality, meeting deadlines, and alignment with company values.

See all 47 projects
Reviews mention Proactive
Helpware CX has consistently received positive feedback for its proactive approach in client engagements. Clients noted their proactive communication and management, stating that Helpware often anticipated needs and addressed issues before they escalated. For instance, one client highlighted Helpware's proactive updates and coaching, which significantly improved project outcomes. Overall, the sentiment regarding Helpware's proactivity is overwhelmingly favorable, with clients appreciating their commitment to enhancing performance and delivering exceptional service.

Centralization Process & Outsourcing Svcs for Treatment Firm

5.0 Aug 18, 2021

Their transparent and proactive approach has been impressive. On top of that, they’re great to talk with.
Read Full Review

Call Center Services for Nonprofit Organization

5.0 Jun 2, 2021

I've been most impressed by their enthusiastic and proactive approach to calling out things going well, things going poorly, and risks. The communication has helped us move quickly and prevent issues before they happen.
Read Full Review

Call Center Services for Resume Builder Website

5.0 Apr 29, 2021

They were extremely proactive in surfacing opportunities for improvements either in our product or our business practices. We appreciate most just how flexible they were in working with a smaller, but rapidly growing, business.
Read Full Review

Image Annotation for Computer Vision Software

5.0 May 29, 2019

Their team is extremely responsive to our questions and feedback and provides updates proactively. Their customer service has made the process as easy and smooth as possible for us.
Read Full Review

Social Media Management for Author

5.0 Feb 26, 2019

Their project management is fantastic, and they proactively schedule meetings to keep everyone on the same page.
Read Full Review

Read All Reviews

Was this helpful?

Industry Experience

Helpware CX has garnered positive feedback across various industries including Telecommunications, Information Technology, Healthcare, eCommerce, and Education. Clients commend their expertise in customer support, marketing assistance, and project management. In Telecommunications, they effectively attracted new customers; in IT, they excelled in training and managing resources, leading to cost savings. The healthcare sector appreciates their seamless integration and efficient call center services. Overall, Helpware CX is recognized for their adaptability, commitment to quality, and strong communication, making them a solid partner for businesses seeking reliable outsourcing solutions.
Read All Reviews

Select Industry to see insights

Consumer Products Healthcare Information technology Software eCommerce Education Food & Beverages Nonprofit Media Retail Other Industry Automotive Business services Financial services Advertising & marketing Telecommunications Arts, entertainment & music IT Services

Was this helpful?

Average Project Cost Breakdown

$50,000 to $199,999 (12) $10,000 to $49,000 (10) Less than $10,000 (4) $200,000 to $999,999 (3) $1,000,000 to $9,999,999 (3) $10,000,000 + (1)

What Clients Have Said
Clients consistently commend Helpware CX for their cost-effectiveness and value. Many reviews highlight that Helpware offers competitive pricing while delivering high-quality services. For instance, one client noted they chose Helpware due to its 'good value for the cost,' while another emphasized their pricing fit within budget constraints. Overall, sentiment regarding Helpware's pricing model reflects satisfaction, as numerous clients reported that the value received significantly exceeded their expectations.
Read All Reviews

Was this helpful?

More responsive than most other service providers

Helpware CX is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

Was this helpful?
View Profile Visit Website
Mindy Support

4.8 37 reviews
Verified

Undisclosed

Undisclosed

1,000 - 9,999

Limassol, Cyprus

Services provided

35% Customer Service Outsourcing

35% Data Annotation Services

30% Generative AI

Mindy Support is a Customer Support Outsourcing company providing multilingual call center solutions and customer care outsourcing services across Europe. Reviews highlight their strong project management capabilities and high-quality service, with 100% of clients appreciating their timely delivery and effective communication. Some feedback suggests room for improvement in language support and staff training.

See all 37 projects
Reviews mention Open to feedback
Mindy Support demonstrates a strong openness to feedback, as highlighted by a client's remark on their attentiveness to suggestions for improvement, which has positively influenced project outcomes. The client noted effective communication and swift results, underscoring a collaborative approach. However, they suggested maintaining consistent operators to enhance familiarity with the project, indicating areas for further refinement in team assignment.

Data Annotation Services for AI Software Dev Startup

5.0 May 24, 2022

Mindy communicates frequently with us, giving daily updates on the annotations and suggestions if something can be improved. They were very flexible and open to discussing any needed changes. They also suggest improvements.
Read Full Review

Read All Reviews

Was this helpful?

1 of 3 Customer Service Outsourcing reviews are 5 stars

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Home Technology Retailer
4.0 — Mindy Support provides customer service support for a home technology retailer's Dutch customers via the service hotline. The team answers incoming calls, clarifies customers' requests, and Read more
Read 3 Reviews

Was this helpful?

Industry Experience

Mindy Support has demonstrated expertise across various industries, including Beauty, Automotive, eCommerce, and Healthcare. Feedback highlights strengths in multilingual customer support, operational efficiency, and adaptability to client needs. The overall sentiment reflects strong performance, particularly in enhancing customer experience and service quality. Clients commend Mindy Support for their responsiveness and commitment to continuous improvement, making them a suitable partner for businesses in these sectors seeking reliable support services.
Read All Reviews

Select Industry to see insights

Healthcare Beauty & Cosmetics Automotive eCommerce Manufacturing IT Services Engineering Software Research Arts, entertainment & music Financial services Utilities Gaming Other Industry Construction Advertising & marketing Beauty Information technology

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (13) $10,000 to $49,000 (7) $50,000 to $199,999 (2)

What Clients Have Said
Clients generally perceive Mindy Support as offering good value for money, often highlighting their competitive pricing and quality of service. For instance, one client noted that Mindy Support's rates were favorable compared to competitors, stating, "good value for cost." Another client emphasized their satisfaction with the balance between cost and quality, mentioning, "Mindy showed an excellent balance between cost and quality of annotation." Overall, the sentiment reflects a positive assessment of cost-effectiveness and quality in delivering services.
Read All Reviews

Was this helpful?
View Profile Visit Website
Elevated Remote Services

5.0 3 reviews

$1,000+

< $25 / hr

10 - 49

Mount Pleasant, SC

Services provided

40% Customer Service Outsourcing

40% Back Office Outsourcing

20% Business Continuity Management

Elevated Remote Services is a Customer Service BPO specializing in outsourced customer support and remote customer care. The company has received overwhelmingly positive feedback, with 100% of clients praising their ability to alleviate administrative burdens, enabling businesses to focus on core growth areas. Clients highlight their consistent support and value for cost, emphasizing the company's long-term reliability and impact.

See all 3 projects
Reviews mention Timely
Overall, client feedback regarding timeliness is overwhelmingly positive. Elevated Remote Services consistently delivers on time, with one client noting that any delays are due to their own input. The director of operations emphasized their proactive communication, stating that the team asks questions to resolve concerns quickly. This high level of responsiveness and reliability has notably enhanced operational efficiency, allowing the client to handle more deals and reduce staffing costs.

Marketing & Automation Services for Real Estate Company

5.0 Apr 20, 2026

They deliver on time. If there’s ever a concern, they ask, and we’re able to fix it ASAP so they know how to deliver. If there’s a delay, it’s because we haven’t given them what they need.
Read Full Review

Read All Reviews

Was this helpful?
3 of 3 reviews are 5 stars

1 new review for Customer Service Outsourcing services

$50,000 – $199,999 avg. project cost

Reviewed 3 times in the past 6 months
In the past six months, Elevated Remote Services has received overwhelmingly positive feedback from clients in the real estate sector. Clients praised their efficiency, with one noting a 90% reduction in non-productive tasks. Communication was highlighted as a key strength, with reports being delivered on time and immediate solutions provided for project needs. Clients appreciated the company's cultural fit and alignment with their values, expressing gratitude for the significant impact on their operational effectiveness. No areas for improvement were identified.
Read 3 Recent Reviews

Was this helpful?

Industry Experience

Elevated Remote Services has established a strong presence in the real estate sector, receiving positive feedback for their administrative support and automation capabilities. Clients commend their ability to streamline operations, enhance productivity, and improve communication within teams. Strengths include their expertise in CRM systems and effective reporting solutions, allowing clients to reduce costs while increasing efficiency. Overall sentiment within the real estate industry is highly favorable, indicating that Elevated Remote Services is a suitable partner for real estate-related projects.
Read All Reviews

Select Industry to see insights

Real estate

Was this helpful?

Average Project Cost Breakdown

$200,000 to $999,999 (1)

What Clients Have Said
Clients express strong satisfaction with Elevated Remote Services' cost-effectiveness and overall value. One client noted they chose the company for its 'good value for cost' and highlighted significant expense reductions due to the efficiency brought by their services. Another client emphasized that the engagement has allowed them to cut in-office staff costs while enhancing operational effectiveness, stating, 'we’ve cut down on our in-office staff and use much less expensive work.' Overall, the sentiment reflects a favorable perception of value relative to pricing.
Read All Reviews

Was this helpful?
View Profile
BBC Global Services

4.4 9 reviews

$1,000+

< $25 / hr

50 - 249

Davao City, Philippines

Services provided

50% Customer Service Outsourcing

10% Back Office Outsourcing

10% Call Center Services +3 services

10% Finance & Accounting Outsourcing (FAO)

10% Web Design

10% Web Development

BBC Global Services is a Customer Service BPO specializing in remote customer care and virtual assistant services tailored to healthcare practices. Reviewers consistently praise their excellent response times and effective communication, highlighting their alignment with company values and culture. Approximately 100% of feedback is positive, emphasizing their thorough project management and ability to exceed expectations in delivering outsourced customer support solutions.

See all 9 projects

2 of 2 Customer Service Outsourcing reviews are 5 stars

Less than $10,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Virtual Assistant Services for Oculoplastic Surgery Clinic
5.0 — BBC Global Services provides virtual assistant support for an oculoplastic surgery clinic. The vendor handles front- and back-office support, including appointment setting, surgery scheduling, and Read more
Read 2 Reviews

Was this helpful?

Industry Experience

BBC Global Services has received positive feedback across various industries, particularly in Healthcare, Wellness & Fitness, Hospitality & Leisure, and IT Services. Clients commend their responsiveness, attention to detail, and effective virtual assistant support, leading to improved operational efficiency and customer satisfaction. The company has demonstrated adaptability in Healthcare and Wellness sectors, while also excelling in IT support. However, feedback in Financial Services indicates room for improvement in communication and project management. Overall, their strengths align well with organizations seeking reliable administrative and customer support.
Read All Reviews

Select Industry to see insights

Medical Healthcare Hospitality & leisure Wellness & Fitness IT Services Education Software Financial services

Was this helpful?

Average Project Cost Breakdown

$10,000 to $49,000 (5) Less than $10,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients generally perceive BBC Global Services as offering good value for money, with competitive pricing highlighted in multiple reviews. One client noted their pricing fit the budget and provided great value, while another emphasized cost savings compared to hiring internally. Overall sentiment reflects satisfaction with the services provided relative to their costs, although there are some isolated negative experiences, which do not overshadow the majority of positive feedback regarding affordability and effectiveness.
Read All Reviews

Was this helpful?

View projects from:

Raleigh, United States (1) Austin, Texas (1) Chicago, Illinois (1) Lyndhurst, New Jersey (1) Brooklyn, New York (1) Manhattan, New York (1) Silverdale, Washington (1) Scranton, Pennsylvania (1) Windsor, New Jersey (1)

Was this helpful?

View Profile
Featured

What are Featured Providers?

Top Customer Service

5.0 68 reviews
Premier Verified

$1,000+

Undisclosed

250 - 999

Brooklyn, NY

Services provided

55% Customer Service Outsourcing

15% Data Annotation Services

10% Back Office Outsourcing +2 services

10% Call Center Services

10% Content Moderation Services

Top Customer Service is a distinguished provider of Customer Support Outsourcing services, praised for its professionalism and effectiveness across diverse industries. With 100% of reviews highlighting improved response times and customer satisfaction, their call center solutions seamlessly integrate with client operations. Over 70% of reviewers commend their ability to reflect brand values and ensure consistent communication, underscoring their role as a reliable Customer Service BPO.

See all 68 projects

16 of 16 reviews are 5 stars

9 new reviews for Customer Service Outsourcing services

$50,000 – $199,999 avg. project cost

Reviewed 16 times in the past 6 months
Recent feedback for Top Customer Service reflects a strong overall sentiment, with clients praising their professionalism and responsiveness. Notable improvements include faster response times, reduced missed inquiries, and enhanced customer satisfaction across various sectors, including digital marketing and legal services. Clients appreciated the team's ability to align with their brand voice and values, effectively managing communications and inquiries. Suggestions for improvement were minimal, focusing primarily on proactive strategy recommendations.
Read 16 Recent Reviews

Was this helpful?

25 of 25 Customer Service Outsourcing reviews are 5 stars

16 new reviews for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service & Back-Office Support for Protection Agency
5.0 — Top Customer Service provides ongoing customer support and proctoring services for an environmental protection agency. The team assists with the Section 608 support for the client's students. Read more
Read 25 Reviews

Was this helpful?

Industry Experience

Top Customer Service has demonstrated expertise across various industries, including Advertising & Marketing, Automotive, Education, and Construction, among others. Clients highlighted their strengths in efficient call handling, customer support, and effective communication, which resulted in improved response times and customer satisfaction. The overall sentiment indicates satisfaction with their professionalism, adaptability, and ability to align with clients’ brand voices, making them a suitable choice for businesses seeking reliable customer service solutions.
Read All Reviews

Select Industry to see insights

Advertising & marketing Automotive Electric Home Services Contracting Education Business services Construction Legal Medical Other industries Non-profit Real estate Financial services Government

Was this helpful?

View projects from:

United States (18) Canada (13) France (1)

Was this helpful?

View Profile Visit Website
Atender Group

5.0 1 review

$1,000+

Undisclosed

50 - 249

Málaga, Spain

Services provided

50% Customer Service Outsourcing

50% Call Center Services

Atender Group is a reliable and trustworthy partner specializing in building interactive platforms for businesses. The feedback highlights their effective communication and genuine interest in client growth, receiving 100% positive reviews. Clients note their impressive commitment to improvement and fostering long-term relationships.

See all 1 projects

Industry Experience

Atender Group has received positive feedback primarily in the Advertising & Marketing sector, recognized for their reliability, effective communication, and genuine interest in client growth. Their collaborative approach has facilitated measurable outcomes and strong partnerships, making them a preferred provider in this industry. Potential clients in Advertising & Marketing can expect a trustworthy and committed partner in Atender Group, with a proven track record of successful collaborations and impactful results.
Read All Reviews

Select Industry to see insights

Advertising & marketing

Was this helpful?

Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Atender Group is perceived as a reliable partner that provides good value for money. Clients appreciate their commitment to collaboration and growth, with one client noting, "They are trustworthy and reliable, and their communication enables great results." Overall sentiment indicates satisfaction with the pricing relative to the quality of service, as no areas for improvement were identified in terms of cost efficiency.
Read All Reviews

Was this helpful?

View Profile

Share your project goals, and we’ll connect you with verified partners who fit your budget and timeline.

Get My Matches

Pac Biz Contact Center Outsourcing

4.7 3 reviews

$1,000+

< $25 / hr

50 - 249

Dumaguete, Philippines

Services provided

45% Customer Service Outsourcing

45% Call Center Services

10% Back Office Outsourcing

Pac Biz Contact Center Outsourcing is a company specializing in call center and virtual assistant services. Reviews highlight their transparency, reliable customer service, and effective workflow, with 100% positive feedback on their ability to improve efficiency and client satisfaction. Clients praise their quality assurance processes and seamless integration with existing teams.

See all 3 projects
Reviews mention Transparent
Clients commend Pac Biz Contact Center Outsourcing for their transparency in communication and project management. One client highlighted the company's 'eagerness to work with the client' to establish realistic expectations, which fosters a collaborative environment. Overall, the sentiment regarding transparency is highly positive, with clients appreciating the integrity and open dialogue maintained throughout the engagement, contributing to effective workflows and successful outcomes.

Business Services for PR & SMM Company

4.5 Jan 23, 2023

Honestly, transparency and their eagerness to work with the client and team to ensure everyone's expectations are realistic and can be met effectively.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

Pac Biz Contact Center Outsourcing has demonstrated strong expertise across diverse industries, including Media, Advertising & Marketing, and Financial Services. Clients commend their effective communication, quality customer service, and ability to enhance operational efficiency. The company has significantly impacted the advertising sector by improving lead capture and client satisfaction, while in financial services, their reliable handling of inbound calls has increased sales efficiency. Overall sentiment is positive, indicating Pac Biz is a suitable partner for businesses in these sectors.
Read All Reviews

Select Industry to see insights

Media Advertising & marketing Financial services

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1)

What Clients Have Said
Pac Biz Contact Center Outsourcing is perceived as a cost-effective solution, providing significant value for money. Clients have noted substantial savings, such as one company saving $2,000 monthly while enhancing efficiency and lead capture. The transparent pricing structure, including hourly fees, allows for flexibility. Overall, clients commend the company's quality of service, with one client emphasizing that the engagement led to improved customer satisfaction without the burden of in-house hiring costs.
Read All Reviews

Was this helpful?
View Profile
Commversion | Managed Live Chat

5.0 2 reviews

$1,000+

Undisclosed

50 - 249

London, England

Services provided

20% Customer Service Outsourcing

80% Conversion Optimization

Commversion | Managed Live Chat specializes in providing 24-hour live chat support services, effectively managing client queries and bookings for businesses. The company is highly recommended, with 100% of reviews praising its seamless integration into existing teams and its ability to enhance efficiency and customer engagement. Clients laud Commversion for its exceptional service quality, flexibility, and competence.

See all 2 projects
Reviews mention Patient
Clients have consistently praised Commversion UK for their exceptional patience in handling inquiries. One client noted that the service demonstrated 'exceptional grammar, language, patience, and information,' highlighting the team's ability to thoughtfully engage with clients. The flexibility and precision of the project manager further underscore the company's commitment to patient and attentive service. Overall, the sentiment reflects a strong appreciation for Commversion's patient approach, which has led to successful client interactions.

Live Chat Support for Coworking Website

5.0 May 11, 2019

The chats provide exceptional grammar, language, patience, and information, and many of them have resulted in clients.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

Commversion UK has received positive feedback across the Arts, Entertainment & Music and Business Services industries. In the beauty sector, clients praised their seamless integration and efficiency in handling bookings, emphasizing time savings and cost reduction. In the co-working space sector, clients highlighted their reliability and exceptional communication skills. Overall, the sentiment is highly favorable, demonstrating Commversion UK's expertise in enhancing client engagement and operational efficiency across diverse industries.
Read All Reviews

Select Industry to see insights

Business services Arts, entertainment & music

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (1) $10,000 to $49,000 (1)

What Clients Have Said
Clients have expressed strong satisfaction with Commversion UK's cost-effectiveness and value for money. One client noted significant time and cost savings by utilizing their live chat service, which reduced the need for multiple staff members. Another client highlighted the exceptional quality of service and responsiveness, which justified the investment. Overall, feedback indicates that the company's services provide excellent return on investment, meeting client needs efficiently and effectively.
Read All Reviews

Was this helpful?

View projects from:

India (1) England (1)

Was this helpful?
View Profile
Fyxer Industries Ltd

5.0 2 reviews

$1,000+

< $25 / hr

50 - 249

Пожаревац, Serbia

Services provided

50% Customer Service Outsourcing

20% Back Office Outsourcing

20% Sales Outsourcing +1 service

10% Social Media Marketing

Fyxer Industries Ltd is a comprehensive Customer Service BPO firm offering Customer Support Outsourcing, Call Center Solutions, and digital marketing services. Reviewers consistently praise their exceptional dedication to client satisfaction and seamless integration of services, with 100% mentioning their effective project management and responsive communication. Fyxer is particularly noted for their proactive approach and ability to customize solutions according to client needs.

See all 2 projects

2 of 2 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Software Company
5.0 — Fyxer Industries Ltd provides customer support and design services for a software company. Their work includes handling customer service via email and phone and delivering custom designs and Read more
Read 2 Reviews

Was this helpful?

Average Project Cost Breakdown

$50,000 to $199,999 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently highlight Fyxer Industries Ltd's excellent value for money, with one executive noting that their pricing 'fit our budget' while providing 'good value for cost.' Another client emphasized the company's ability to deliver comprehensive support that exceeded expectations. The overall sentiment reflects satisfaction with the cost-effectiveness of services, as well as a commitment to client needs and quality outcomes, reinforcing their reputation as a reliable partner.
Read All Reviews

Was this helpful?

View projects from:

Canada (1) Serbia (1)

Was this helpful?

View Profile
Customer Umbrella

5.0 20 reviews

$1,000+

< $25 / hr

250 - 999

Varna, Bulgaria

Services provided

10% Customer Service Outsourcing

10% Back Office Outsourcing

10% Call Center Services +7 services

10% Content Moderation Services

10% Data Annotation Services

10% Employer of Record (EOR) Services

10% PEO/Employee Leasing

10% Recruiting

10% Sales Outsourcing

10% Staffing

Customer Umbrella is a Customer Support Outsourcing company specializing in providing 24/7 support solutions, including call center outsourcing and remote customer care. With 100% positive feedback highlighting their efficiency, professionalism, and industry understanding, they notably reduced response times by 40% and increased player satisfaction by 25%, while saving 30% on support costs.

See all 20 projects
Reviews mention Flexible
Customer Umbrella has received notably positive feedback regarding their flexibility in adapting to client needs. One client highlighted their seamless integration with existing tools and their ability to scale resources as project demands changed. Another client praised their responsiveness to custom requests, stating that Customer Umbrella handled specific needs effortlessly. Overall, clients expressed a high level of satisfaction with the company's adaptability, emphasizing it as a significant advantage in their collaboration.

Customer Support for Game Development Company

5.0 Jan 20, 2023

Customer Umbrella takes a lot of time to listen to our custom requests and workflows and adapts to them effortlessly. We really appreciate how flexible everything is, depending on our needs.
Read Full Review

Dev Staff Augmentation for Salesforce Consultancy

5.0 Jun 24, 2025

Their project management was seamless and highly responsive. They were flexible with working hours and timezone alignment, and their ability to scale resources up or down based on our project demands was a major advantage. Tasks were consistently delivered on or before deadlines, and any roadblocks were communicated proactively.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

Customer Umbrella has demonstrated strong expertise across various industries, including Gaming, Healthcare, Manufacturing, Retail, and Gambling. Clients praise their impactful customer support, seamless integration, and commitment to enhancing operational efficiency. Positive sentiment is particularly notable in Gaming, where their support boosted player satisfaction and engagement. In Healthcare, their contributions significantly reduced workload stress and improved service quality. Overall, Customer Umbrella is well-suited for companies seeking robust support solutions in dynamic and high-demand environments.
Read All Reviews

Select Industry to see insights

Gaming Design Healthcare Software Gambling Manufacturing Retail Utilities

Was this helpful?

Average Project Cost Breakdown

$10,000 to $49,000 (9) Less than $10,000 (2)

What Clients Have Said
Customer Umbrella is frequently praised for providing excellent value for money, with several clients noting that their pricing fits within budget constraints while delivering high-quality services. For instance, a co-founder noted the company's 'good value for cost,' while another client highlighted a '30% savings on support costs.' Overall, the sentiment surrounding their cost and value proposition is overwhelmingly positive, with clients expressing satisfaction with the quality and efficiency relative to the expenses incurred.
Read All Reviews

Was this helpful?

$1,200 Entry level customer support $2,184 Mid Level $4,200 High end experienced technical support.

Email and Live chat Support
English customer support ranges from entry-level to experienced and more technical.
View Packages

Was this helpful?
View Profile
Arise

4.7 3 reviews

$250,000+

$25 - $49 / hr

250 - 999

Miramar, FL

Services provided

61% Customer Service Outsourcing

19% Call Center Services

10% Back Office Outsourcing +1 service

10% Corporate Training & Coaching

Arise is an outbound services company specializing in call management, appointment setting, and marketing. It is praised for its reliability and strong communication, with reviews consistently highlighting helpful service and customer care. Approximately 100% of the reviews express satisfaction with no significant areas for improvement, and clients report financial savings ranging from $100 to $5,000 monthly.

See all 3 projects
Reviews mention Reliable
Clients have consistently noted Arise's exceptional reliability in handling outbound services. One reviewer emphasized that their greatest strength lies in their reliability, stating, 'There are no cons, but they are very reliable.' Another client described them as 'awesome and helpful,' highlighting their effectiveness in managing call traffic and generating new business. Overall, the sentiment reflects a strong confidence in Arise's dependability and service quality.

Call Waiting Support for Telecommunications Service

4.5 Nov 2, 2017

There are no cons, but they are very reliable. Their reliability is their greatest strength.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

Arise demonstrates expertise across various industries, including Telecommunications, Manufacturing, and Advertising & Marketing. Clients praise their reliability, strong communication, and effectiveness in handling outbound sales and marketing services. In Telecommunications, they enhance call management, while in Manufacturing, they significantly improve operational efficiency. In Advertising & Marketing, their appointment-setting capabilities are noted for driving sales. Overall, feedback reflects a positive sentiment, indicating that Arise is a strong fit for organizations seeking reliable support in these sectors.
Read All Reviews

Select Industry to see insights

Telecommunications Manufacturing Advertising & marketing

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (1) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients have reported strong value for money with Arise, noting significant monthly savings ranging from $100 to $5,000. One client emphasized that their experience has been 'very good,' highlighting the company's reliability and helpfulness. Despite some uncertainty around specific pricing structures, the overall sentiment reflects satisfaction with the cost-effectiveness of the services provided, with one client mentioning a long-term partnership since 2006, indicating trust in the company’s value.
Read All Reviews

Was this helpful?

View projects from:

Atlanta, Georgia (1) Chicago, Illinois (1) Pendleton, Oregon (1)

Was this helpful?
View Profile
Intelligent Office

4.5 26 reviews

Undisclosed

Undisclosed

250 - 999

Denver, CO

Services provided

39% Customer Service Outsourcing

48% Call Center Services

13% Back Office Outsourcing

Intelligent Office is a business process outsourcing company specializing in services like telephone answering, virtual office, and office space solutions. Reviews highlight their quick response time and efficiency, with 100% of reviewers praising their speed and customer service. While some suggest pricing improvements, clients universally appreciate the convenience and effectiveness of their services.

See all 26 projects
Reviews mention Professional
Client feedback on Intelligent Office reflects a strong sentiment of professionalism. Reviewers consistently highlight the company's commitment to delivering high-quality service and responsiveness. Specific instances include praise for their knowledgeable staff and effective communication, which contributed to successful project outcomes. Overall, clients express confidence in Intelligent Office's ability to meet their needs with a professional approach, reinforcing their reputation in the industry.

Intelligent Office Saves Hundreds of Labor Hours

5.0 Jun 21, 2017

The team at Intelligent Office demonstrated a high level of professionalism throughout our engagement. They consistently adhered to deadlines and maintained clear communication, ensuring that our project stayed on track. Their attention to detail and commitment to delivering quality work were evident in every interaction.
Read Full Review

Keeps Clients Highly Satisfied and Appreciated

4.5 Jun 21, 2017

I was particularly impressed by the professional demeanor and expertise of the staff at Intelligent Office. They were always prepared for meetings and provided insightful recommendations that greatly benefited our project. Their ability to handle complex issues with ease was a testament to their professionalism.
Read Full Review

24/7 Service is An Incredible Benefit

4.5 Jun 21, 2017

Intelligent Office's professionalism was apparent from the onset of our collaboration. Their structured approach and thorough understanding of our requirements were invaluable. They provided regular updates and were very responsive to our inquiries, which made the process seamless and efficient.
Read Full Review

Intelligent Office Meets All Needs With the Best Technology

5.0 Jun 21, 2017

Working with Intelligent Office was a professional experience from start to finish. Their team exhibited a remarkable level of competence and dedication, ensuring that all aspects of the project were handled with care and precision. Their professional approach made a significant difference in the success of our project.
Read Full Review

Virtual Assistant Meets Expectations

3.0 Jun 21, 2017

The professionalism of Intelligent Office was evident in their meticulous planning and execution. The team's ability to manage the project timeline effectively and deliver results promptly was highly commendable. They showed a strong commitment to meeting our needs and exceeding our expectations.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

Intelligent Office has received positive feedback across various industries including Manufacturing, Education, Retail, Business Services, Government, Information Technology, Gaming, and Telecommunications. Clients appreciate their quick response times, efficiency, and ability to enhance customer service. Manufacturing and Education sectors particularly noted the provider's impact on operational efficiency and customer experience. Overall, Intelligent Office demonstrates strong expertise in managing inbound services, making them a valuable partner for businesses seeking reliable outsourcing solutions.
Read All Reviews

Select Industry to see insights

Manufacturing Education Other industries Retail Business services Government Information technology Gaming Financial services Telecommunications Other Industry

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (19) $10,000 to $49,000 (6) $200,000 to $999,999 (1)

What Clients Have Said
Client feedback on Intelligent Office highlights a generally positive sentiment regarding cost and value for money. One client noted that even without quantifiable savings, their services were deemed worth the price. Another mentioned the effectiveness of their pricing structure, despite suggesting room for improvement. Overall, clients appreciate the efficiency and quick response times, indicating that the services provided justify their costs.
Read All Reviews

Was this helpful?

View projects from:

Los Angeles, California (2) Miami, Florida (2) Costa Mesa, California (1) Escondido, California (1) Atlanta, Georgia (1) Marietta, Georgia (1) Shawnee, Kansas (1) Milford, Connecticut (1) Burbank, Illinois (1) Morristown, New Jersey (1) The Bronx, New York (1) Orlando, Florida (1) Wesley Chapel, Florida (1) Jacksonville, Florida (1) Brooklyn, New York (1) South Lake Tahoe, California (1) Colorado Springs, Colorado (1) Englewood, Colorado (1) Allison Park, Pennsylvania (1) Chesapeake, Virginia (1) Manassas, Virginia (1) Hurricane, West Virginia (1) Phillipsburg, New Jersey (1) Bloomfield, Connecticut (1)

Was this helpful?
View Profile
Bungee (formerly Direct Answer)

4.8 7 reviews

$1,000+

< $25 / hr

10 - 49

Capon Bridge, WV

Services provided

35% Customer Service Outsourcing

45% Call Center Services

10% Back Office Outsourcing +1 service

10% Sales Outsourcing

Bungee (formerly Direct Answer) is a customer service outsourcing company providing call handling, billing support, data processing, and donor management services. The reviews reflect strong positive feedback, with approximately 90% of clients praising their responsive communication, tailored solutions, and high-quality support. Clients appreciate Bungee's ability to quickly adapt to changes and maintain seamless integration with their processes, resulting in enhanced efficiency and customer satisfaction.

See all 7 projects
Reviews mention Collaborative
The overall sentiment regarding collaboration with Bungee (formerly Direct Answer) is highly positive. Clients appreciate the company's accessibility and responsiveness, noting a 'pleasant and collaborative work relationship.' One client highlighted their quick integration and ability to adapt to the museum's culture and needs. Additionally, Bungee's receptiveness to feedback and commitment to exceeding expectations further reinforce their collaborative approach, making them a strong partner for client projects.

Phone & Email Support for Religious Museum

5.0 Apr 4, 2018

They’re very accessible. I’ve never had to wait long for their response to a problem. There is a constant ebb and flow to the process. We have a pleasant and collaborative work relationship.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

Bungee has received positive feedback across various industries, notably Utilities, Nonprofits, Media, and Arts. Clients highlight their expertise in call handling, data processing, and customer service. In the Utilities sector, they significantly improved customer engagement, leading to increased revenues. Nonprofits praised their understanding of donor relations and efficient processing. Their adaptability and strong communication skills across all industries foster long-term partnerships, making them a suitable choice for organizations seeking customer support and operational efficiency.
Read All Reviews

Select Industry to see insights

Media Utilities Other industries Arts, entertainment & music

Was this helpful?

Average Project Cost Breakdown

$50,000 to $199,999 (2) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients generally express satisfaction with Bungee's (formerly Direct Answer) pricing and value for money. One client noted they chose Bungee for its reasonable rates compared to competitors, stating, "the price was much more reasonable than other companies." Another highlighted that outsourcing to Bungee was more cost-effective than maintaining in-house staff, emphasizing affordability without sacrificing service quality. Overall, feedback reflects a strong sentiment that Bungee provides exceptional service relative to its cost.
Read All Reviews

Was this helpful?

View projects from:

Washington, District of Columbia (1) Oklahoma City, Oklahoma (1) San Francisco, California (1) Arlington, Virginia (1) Vienna, Virginia (1) Short Hills, New Jersey (1)

Was this helpful?
View Profile
ZRAFTED

5.0 3 reviews

Undisclosed

$50 - $99 / hr

10 - 49

Toronto, Canada

Services provided

30% Customer Service Outsourcing

40% Web Development

15% Search Engine Optimization +1 service

15% Social Media Marketing

ZRAFTED is a multifaceted digital agency specializing in web design, SEO, and lead generation. The company is praised for its fast communication, value for money, and friendly support, with 100% of reviewers highlighting their responsiveness and effective project management. Clients appreciate ZRAFTED's ability to deliver projects on time and adapt to changes without hesitation.

See all 3 projects
Reviews mention Reasonable pricing
Clients consistently highlight ZRAFTED's reasonable pricing as a key advantage. One client noted that their pricing 'fit our budget' and emphasized the 'great value for cost' provided. Another reviewer praised the company's 'value for money' and friendly support, indicating a strong alignment between service quality and pricing. Overall, the sentiment surrounding ZRAFTED's pricing is overwhelmingly positive, with clients appreciating both affordability and the quality of service received.

Web Dev, Design & Migration for Apartment Rental Company

5.0 Jul 14, 2023

Very fast communication, value for money is great and they have a very friendly support. You can ask a million questions and they will answer. They even taught me how to make edits on the website so I can change prices of the rentals anytime myself.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

ZRAFTED has demonstrated expertise in the real estate and financial services industries, receiving positive feedback for their ability to enhance website design and SEO for real estate clients, resulting in increased leads and customer engagement. In the financial sector, they excelled in lead generation, effectively identifying potential clients. Overall, clients highlight ZRAFTED's strong communication, timely delivery, and value for money, indicating they are a suitable partner for projects in both industries.
Read All Reviews

Select Industry to see insights

Real estate Financial services

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (2)

What Clients Have Said
Clients consistently highlight ZRAFTED's excellent value for money, with one client stating that their pricing fit within budget and emphasized 'great value for cost.' Another client noted their satisfaction with the leads generated, attributing successful conversions to ZRAFTED's understanding of client needs. Overall, feedback indicates that ZRAFTED delivers high-quality services efficiently, with prompt communication and a commitment to meeting client expectations, reinforcing the perception of a strong return on investment.
Read All Reviews

Was this helpful?

View projects from:

Canada (1) United States (1)

Was this helpful?
View Profile
BolsterBiz

5.0 6 reviews

$1,000+

< $25 / hr

50 - 249

Services provided

30% Customer Service Outsourcing

10% Content Marketing

10% Conversion Optimization +5 services

10% Email Marketing

10% IT Staff Augmentation

10% Pay Per Click

10% Search Engine Optimization

10% Social Media Marketing

BolsterBiz is a Customer Support Outsourcing company specializing in providing comprehensive customer service solutions across various industries, including nonprofits, luxury eCommerce, and gaming. The company has received overwhelmingly positive feedback, with reviewers frequently highlighting their exceptional project management, timely delivery, and alignment with client values. Approximately 100% of reviewers commend BolsterBiz for their professionalism and commitment to exceeding client expectations.

See all 6 projects

3 of 3 reviews are 5 stars

3 new reviews for Customer Service Outsourcing services

Unknown avg. project cost

Reviewed 3 times in the past 6 months
In the last six months, BolsterBiz has received highly positive feedback for its exceptional customer service and onboarding support. Clients praised their responsiveness, with one noting a 100% response rate within 30–60 minutes. The team’s understanding of niche markets and commitment to client success were highlighted as key strengths. Clients reported significant improvements in operational efficiency and community engagement. Overall, the sentiment reflects strong satisfaction, with no areas identified for improvement.
Read 3 Recent Reviews

Was this helpful?

5 of 5 Customer Service Outsourcing reviews are 5 stars

3 new reviews for Customer Service Outsourcing in past 6 months

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Mobile Games Company
5.0 — BolsterBiz provides customer support services for a mobile games company. The team helps solve various queries for end customers, troubleshoot issues, de-escalate situations, and provide support Read more
Read 5 Reviews

Was this helpful?

Industry Experience

BolsterBiz has demonstrated strong expertise in eCommerce, Gaming, Financial Services, and Non-profit sectors. In eCommerce, clients praised their ability to align with brand voice and improve customer engagement. The Gaming industry highlighted their efficiency in customer support, significantly reducing response times. In Financial Services, BolsterBiz enhanced ticket management and customer satisfaction scores. Non-profit clients appreciated their quick response rates and tailored support. Overall, feedback indicates BolsterBiz is well-suited for businesses prioritizing customer service excellence across these diverse industries.
Read All Reviews

Select Industry to see insights

eCommerce Gaming Financial services Non-profit

Was this helpful?

View projects from:

Las Vegas, Nevada (2) Austin, Texas (1) Chicago, Illinois (1)

Was this helpful?

View Profile
IQ BackOffice

5.0 2 reviews

$5,000+

Undisclosed

250 - 999

Services provided

20% Customer Service Outsourcing

35% Accounting

35% Back Office Outsourcing +1 service

10% Call Center Services

IQ BackOffice is a back-office service provider specializing in payment processing, cyber security, and legal crowdsourcing services. The company is highly regarded for its innovative technology, excellent customer service, and ability to significantly save clients time and money, with 100% positive feedback. Reviewers frequently mention their strengths in efficiency and safety, with no noted areas for improvement.

See all 2 projects
Reviews mention Timely
The feedback regarding IQ BackOffice highlights their timely service delivery and efficiency. Clients noted that the company significantly saves them time, with one client reporting a monthly savings of 150 hours. Additionally, clients emphasized that the service is both fast and safe, contributing to a smooth operational process. Overall, the sentiment is highly positive, with no suggestions for improvement, indicating satisfaction with their timely responsiveness.

Cybersecurity and Legal Crowdsourcing for Healthcare Firm

5.0 Nov 2, 2017

The service provider's strengths include being very safe and fast. This indicates a commitment to timely delivery of services, ensuring that operations are both secure and efficient. This aspect of their service has been consistently maintained since the beginning of our engagement in Aug. 2005.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

IQ BackOffice has demonstrated expertise in the healthcare and business services industries, providing innovative and efficient back-office solutions. Clients have praised their ability to enhance operational efficiency, save time, and reduce costs. Overall sentiment reflects strong satisfaction with their services, emphasizing their excellent customer support and the effectiveness of their technology. Potential clients in healthcare and business services can expect reliable, secure, and impactful support tailored to their operational needs.
Read All Reviews

Select Industry to see insights

Business services Healthcare

Was this helpful?

Average Project Cost Breakdown

$10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients generally perceive IQ BackOffice as offering good value for money, highlighting significant cost savings and efficiency improvements. One client reported saving $2,200 monthly and 150 hours of staff time, while another noted a monthly saving of $5,000 with 20-30 hours saved. Their pricing structures vary, with some clients opting for annual packages and others for hourly billing. Overall, feedback indicates satisfaction with both cost-effectiveness and service quality.
Read All Reviews

Was this helpful?
View Profile
MAP Communications

4.2 14 reviews

Undisclosed

Undisclosed

10 - 49

Chesapeake, VA

Services provided

30% Customer Service Outsourcing

70% Call Center Services

MAP Communications is a call-answering service provider. Their reviews show a mixed reception, with one client expressing dissatisfaction due to inadequate customer support and billing issues, while another client highlights their efficient call management and communication skills, resulting in improved revenue and efficiency. Approximately 50% of the feedback is positive, with customer service and response time being frequently mentioned strengths.

See all 14 projects
Reviews mention Communicative
Clients consistently praise MAP Communications for their exceptional communication skills and responsiveness. One client highlighted their 'flawless communication skills' and noted that they are 'very quick to respond and always meet our deadlines.' This positive sentiment reflects a strong emphasis on effective communication, with clients expressing satisfaction in the timely and efficient manner in which their needs are addressed.

Customer Experience Assistance for Manufacturing Service

5.0 Nov 2, 2017

They have flawless communication skills.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

MAP Communications has worked across various industries, including business services, manufacturing, financial services, information technology, retail, and real estate. Feedback indicates strengths in communication and efficiency, particularly noted in manufacturing where they enhanced revenue and customer experience. However, challenges in customer service and satisfaction were highlighted in the business services sector. Overall, clients in manufacturing and IT report positive outcomes, while those in business services express concerns, suggesting a mixed sentiment depending on the industry.
Read All Reviews

Select Industry to see insights

Manufacturing Financial services Other Industry Consumer Products Real estate Healthcare Retail Business services Information technology

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (12) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Client feedback on MAP Communications indicates a mixed sentiment regarding cost and value for money. One reviewer noted that pricing initially fit their budget, but ultimately expressed dissatisfaction with service quality and billing issues, describing the experience as disappointing. Conversely, another client highlighted significant savings in time and costs, appreciating the efficient service despite suggesting a desire for lower prices. Overall, while some clients recognize value in the service, others have raised concerns about the alignment of cost with quality.
Read All Reviews

Was this helpful?

View projects from:

Maitland, Florida (1) Miami, Florida (1) Sarasota, Florida (1) Valrico, Florida (1) Atlanta, Georgia (1) Wilmington, North Carolina (1) Columbia, Tennessee (1) Memphis, Tennessee (1) Wayne, New Jersey (1) Lorain, Ohio (1) Fremont, California (1) San Bernardino, California (1) Coventry, Connecticut (1)

Was this helpful?
View Profile
Unee Solutions

5.0 1 review

$1,000+

< $25 / hr

50 - 249

Bengaluru, India

Services provided

10% Customer Service Outsourcing

50% Call Center Services

25% Back Office Outsourcing +1 service

15% Sales Outsourcing

Unee Solutions is a lead generation company known for its tailored services, particularly excelling in niche markets. Reviews indicate 100% positive feedback, highlighting their ability to significantly increase leads and save clients' time. Clients appreciate their innovative approach and problem-solving skills, with no noted areas for improvement.

See all 1 projects

Industry Experience

Unee Solutions demonstrates significant expertise in the Hospitality & Leisure sector, particularly in lead generation and client acquisition for new businesses. Clients commend their tailored approach and exceptional work ethic, highlighting their ability to deliver results beyond traditional methods. The overall sentiment reflects strong satisfaction, noting invaluable time savings and an increase in leads. This provider is well-suited for businesses in niche markets seeking customized solutions for growth.
Read All Reviews

Select Industry to see insights

Hospitality & leisure

Was this helpful?

Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients express satisfaction with the company's value for money, noting that while their monthly expenditure increased to approximately $2,000, the return on investment was significant, yielding 15 to 20 leads compared to the previous 2 to 4 leads for $1,500. The time saved is deemed invaluable, and clients appreciate the tailored approach that distinguishes the company from competitors. Overall, feedback indicates a strong sentiment towards the company's pricing structure and the effectiveness of their services.
Read All Reviews

Was this helpful?

View Profile
Marke.tel

5.0 23 reviews

$10,000+

< $25 / hr

250 - 999

Services provided

35% Customer Service Outsourcing

35% Back Office Outsourcing

30% Call Center Services

Marke.tel is a Customer Service Outsourcing company specializing in front-office and back-office solutions for various industries. They have received overwhelmingly positive feedback, with notable achievements such as a 45% payroll cost reduction and first-response time improvements by up to 60%. Clients consistently praise their rapid scalability and seamless integration into existing systems, with 100% highlighting their effective communication and professionalism.

See all 23 projects

5 of 5 Customer Service Outsourcing reviews are 5 stars

5 new reviews for Customer Service Outsourcing in past 6 months

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Support for Freight Services Company
5.0 — Marke.tel provides customer support services for a freight services company. They handle voice, chat, email, order processing, data entry, data labeling, quality assurance, and first-level Read more
Read 5 Reviews

Was this helpful?

Industry Experience

Marke.tel has demonstrated strong capabilities across various industries, including Supply Chain, Retail, Information Technology, Software, Financial Services, Education, Insurance, and Pharmaceuticals. Clients commend their efficient project management, rapid response times, and cost-effective solutions. In Supply Chain and Logistics, they excelled in reducing response times and increasing order accuracy. Their expertise in IT and Software was notable for enhancing back-office operations with seamless integration. Overall, client sentiment is highly positive, reflecting Marke.tel’s adaptability and alignment with industry needs.
Read All Reviews

Select Industry to see insights

Information technology Software Financial services Education Insurance Supply Chain, Logistics, and Transport Retail Pharmaceuticals

Was this helpful?

Average Project Cost Breakdown

$50,000 to $199,999 (3)

What Clients Have Said
Clients consistently highlight Marke.tel's competitive pricing, describing it as fitting their budgets and providing good value for money. For instance, several CEOs noted a 45-55% reduction in payroll costs compared to in-house teams, alongside seamless integration and efficient service delivery. Feedback emphasized that the company's flat-rate pricing model, starting at $11 per seat per hour with no hidden fees, contributed to a strong overall sentiment of satisfaction regarding cost-effectiveness.
Read All Reviews

Was this helpful?

View projects from:

Australia (4) Canada (2) France (1) Mexico (1) New Zealand (1) United States (1)

Was this helpful?

View Profile
Seamless Virtual Assistant

5.0 1 review

$1,000+

< $25 / hr

10 - 49

Services provided

20% Customer Service Outsourcing

50% Back Office Outsourcing

15% Call Center Services +1 service

15% Sales Outsourcing

Seamless Virtual Assistant is a company specializing in administrative support services, including coordinating email messaging and setting up demo dates. The overall feedback is overwhelmingly positive, with 100% of reviewers highlighting their timely delivery, helpful personal interactions, and alignment with client values, resulting in successful project outcomes. Clients consistently express satisfaction with their professionalism and responsiveness.

See all 1 projects

Industry Experience

Seamless Virtual Assistant has demonstrated expertise primarily in the construction industry, providing support in credentialing systems and email coordination. Clients have reported high satisfaction with their project management, timely delivery, and responsive communication. The overall sentiment is positive, highlighting their alignment with client values and their ability to generate successful outcomes, such as increased demo setups. Potential clients in construction can expect impactful results and a collaborative partnership.
Read All Reviews

Select Industry to see insights

Construction

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients consistently praise Seamless Virtual Assistant for providing good value for money, as highlighted by a CEO who noted the company's pricing fit their budget and aligned with their values. The positive sentiment is reinforced by feedback on effective project management and timely delivery, indicating that the cost is justified by the quality of service received. Overall, clients feel they receive excellent value relative to the costs involved.
Read All Reviews

Was this helpful?

View Profile
ANTS

5.0 3 reviews

$1,000+

< $25 / hr

250 - 999

Services provided

40% Customer Service Outsourcing

30% Back Office Outsourcing

15% Call Center Services +1 service

15% Sales Outsourcing

ANTS is a Customer Service Outsourcing (CSO) company specializing in creating efficient sales and support teams. Their services have led to a 74% increase in net sales and a 39% growth in returning customer requests. Reviews highlight their result-oriented approach, flexibility, and 24/7 availability, with 100% positive feedback emphasizing prompt responsiveness and innovative problem-solving.

See all 3 projects

1 of 1 Customer Service Outsourcing reviews are 5 stars

Less than $10,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Services for Petroleum Products Trading Company
5.0 — ANTS provides ongoing phone support and after-sales support for a petroleum products trading company. The team created a script sale strategy and post-selling services strategy. Read more
Read 1 Review

Was this helpful?

Industry Experience

ANTS demonstrates strong expertise in the Energy & Natural Resources sector, particularly in petroleum products trading. The company has been praised for forming efficient sales teams and implementing effective post-selling service strategies, which led to a 74% increase in net sales and a 39% rise in repeat customer requests. Clients appreciate ANTS for their result-oriented approach, flexibility, and responsiveness, indicating a positive overall sentiment in this industry.
Read All Reviews

Select Industry to see insights

Energy & natural resources

Was this helpful?

Average Project Cost Breakdown

What Clients Have Said
Clients perceive ANTS as offering good value for money, with one review highlighting their competitive pricing and alignment of company values. The Co-Managing Partner of Nord Energy LLC noted that ANTS provided a flexible management approach and 24/7 support, contributing to a significant 74% growth in net sales. Overall, feedback indicates satisfaction with the cost relative to the results achieved, affirming ANTS's effectiveness as a partner.
Read All Reviews

Was this helpful?

View Profile
Telework PH

5.0 1 review

$1,000+

< $25 / hr

250 - 999

Baliuag, Philippines

Services provided

25% Customer Service Outsourcing

25% Back Office Outsourcing

25% Call Center Services +1 service

25% Data Annotation Services

Telework PH is a data management service provider specializing in handling repetitive tasks such as data scraping and organization. Reviews reflect a 100% positive sentiment, highlighting their efficiency in saving clients significant time and the team's excellent decision-making skills, with frequent communication and smooth project execution noted as standout qualities.

See all 1 projects

View Profile
PATLive

4.9 8 reviews

Undisclosed

Undisclosed

250 - 999

Tallahassee, FL

Services provided

10% Customer Service Outsourcing

90% Call Center Services

PATLive is a company that offers 24/7 phone answering services tailored to small businesses and individual entrepreneurs. The reviews underscore PATLive's efficiency in managing calls, saving clients significant time, and enhancing communication. Approximately 100% of reviewers appreciate the professionalism and skill of PATLive's team, with 83% noting the value of their service in reducing workload. Despite some concerns over cost, 100% of clients affirm its justified expense given the reliable service and positive customer interactions.

See all 8 projects

Industry Experience

PATLive has demonstrated strong expertise in the real estate and healthcare industries, receiving positive feedback for their responsive and professional call answering services. Real estate clients appreciate their ability to manage high call volumes, enhancing efficiency and lead generation. In healthcare, they provide timely responses that improve client engagement. Overall, sentiment is highly favorable, particularly for small businesses seeking reliable phone support, making them a suitable choice for real estate and healthcare sectors.
Read All Reviews

Select Industry to see insights

Sports Real estate Healthcare

Was this helpful?

More responsive than most other service providers

PATLive is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

Was this helpful?

View projects from:

United States (6) Germany (1)

Was this helpful?

View Profile
MANGO5

5.0 2 reviews

Undisclosed

Undisclosed

250 - 999

Cape Town, South Africa

Services provided

25% Customer Service Outsourcing

25% Back Office Outsourcing

25% Call Center Services +1 service

25% Sales Outsourcing

MANGO5 is a customer service and sales support company based in Cape Town, South Africa, catering to a global clientele. The company is praised for its effective customer satisfaction and sales conversion rates, matching those of US teams. Positive reviews highlight their reliability, commitment to continuous improvement, and a strong foundation of trust, while some note the time-intensive hiring process. Overall, feedback is predominantly positive.

See all 2 projects

Industry Experience

MANGO5 excels in providing customer support and sales solutions primarily within the IT Services sector. Clients commend their professionalism, reliability, and commitment to training, which enhances customer satisfaction and conversion rates. Their strategic location in South Africa, coupled with competitive pricing, makes them appealing for international service needs, particularly for UK-based customers. Overall sentiment is positive, highlighting MANGO5's strengths in trust-building and operational efficiency.
Read All Reviews

Select Industry to see insights

IT Services

Was this helpful?

Average Project Cost Breakdown

What Clients Have Said
Clients have praised MANGO5 for providing competitive pricing that delivers strong value for money. One client highlighted MANGO5's compelling arguments for engagement, noting they chose the company for its competitive rates and service quality. Additionally, the client reported satisfaction with MANGO5's performance in customer service and sales, indicating that the cost-effectiveness of their services has led to measurable improvements in customer satisfaction and conversion rates. Overall, the sentiment reflects a positive perception of MANGO5's pricing relative to the quality of service provided.
Read All Reviews

Was this helpful?

View Profile
databroker

5.0 1 review

$5,000+

< $25 / hr

250 - 999

VI, Poland

Services provided

45% Customer Service Outsourcing

49% Call Center Services

6% Back Office Outsourcing

databroker is a company specializing in arranging sales meetings and providing group insurance solutions. The overall feedback is overwhelmingly positive, with 100% of reviewers highlighting databroker's reliability, flexibility, and top-tier service delivery. Their competence and alignment with client values are frequently praised, establishing them as a preferred partner for successful campaign execution.

See all 1 projects

1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Recent client feedback highlights Data Broker's exceptional reliability and flexibility, particularly in a project focused on arranging sales meetings for group insurance solutions. Clients praised their goal-driven approach and timely delivery, noting significant success in acquiring new customers. One client emphasized their impressive service delivery and strong partnership, recommending them as a trustworthy collaborator. Overall sentiment is highly positive, indicating Data Broker's strong alignment with client needs and project objectives.
Read 1 Recent Review

Was this helpful?

Industry Experience

Data Broker has demonstrated strong expertise in the insurance sector, receiving positive feedback for their reliable and goal-driven approach. Clients appreciate their flexibility, timely delivery, and effective communication, leading to measurable outcomes such as increased customer acquisition. Overall sentiment is highly favorable, indicating that companies within the insurance industry would find a valuable partner in Data Broker for project execution and strategic initiatives.
Read All Reviews

Select Industry to see insights

Insurance

Was this helpful?

Average Project Cost Breakdown

What Clients Have Said
Clients express a strong sentiment regarding the company's value for money, highlighting their exceptional competence and flexibility. One client noted their 'top-tier service delivery' and 'complete flexibility,' which contributed to successful campaign execution. The long-standing partnership and reliable collaboration further emphasize the perception of good value. Overall, clients feel that the pricing aligns well with the quality of service provided, marking the company as a reliable business partner.
Read All Reviews

Was this helpful?

View Profile
Silver Bell Group

5.0 5 reviews

Undisclosed

Undisclosed

250 - 999

Beograd, Serbia

Services provided

10% Customer Service Outsourcing

20% Call Center Services

20% Sales Outsourcing +10 services

5% Back Office Outsourcing

5% Content Marketing

5% Finance & Accounting Outsourcing (FAO)

5% Graphic Design

5% HR Consulting

5% Mobile App Development

5% Social Media Marketing

5% UX/UI Design

5% Web Design

5% Web Development

Silver Bell Group is a staffing and business process outsourcing company specializing in talent acquisition, employee management, and operational support. Reviews indicate strong client satisfaction, with over 90% of clients praising their flexibility, professional ethics, and ability to meet project timelines. Common themes include their effective recruitment practices and responsive project management. Clients have noted a desire for minor improvements in communication clarity and proactive planning.

See all 5 projects
Reviews mention Flexible
Clients have consistently praised Silver Bell Group for their flexibility in accommodating various operational needs. One client highlighted their ability to provide pre-screened candidates tailored to specific requirements and cover different time zones and shifts. Additionally, their quick resolution of issues and adaptability in project management were noted as impressive attributes. Overall, the sentiment regarding flexibility is overwhelmingly positive, reflecting the company's commitment to meeting client demands efficiently.

HR Services for Business Dev Company

5.0 Jul 28, 2025

The responsiveness has been a strong point of SBG. Across multiple threads, their project managers responded quickly to requests for contract expiration overviews, salary benchmarks, and corrections. Reliability and Flexibility Under Pressure. There were occasional moments where document timelines or communication clarity could have been improved. These instances were always resolved smoothly, and the team showed strong adaptability and professionalism.
Read Full Review

Recruitment Services for Outsourcing Company

5.0 Jul 29, 2025

The working ethics and flexibility of the Silver Bell Group were impressive. They were able to handle everything pretty fast and with no issues, demonstrating their ability to adapt to different situations. This level of adaptability made the collaboration smooth and efficient.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

Silver Bell Group has demonstrated strong expertise across various industries, including Financial Services, Business Services, Advertising & Marketing, and Production. Clients consistently commend their high-quality talent acquisition, operational support, and effective lead generation strategies. Feedback highlights their responsiveness, professionalism, and adaptability, positioning them as a reliable partner for companies seeking scalability and efficiency. Overall, the sentiment is highly positive, suggesting a strong fit for businesses in need of robust staffing and operational solutions.
Read All Reviews

Select Industry to see insights

Advertising & marketing Financial services Business services Other Industry

Was this helpful?

Average Project Cost Breakdown

$200,000 to $999,999 (2) $10,000 to $49,000 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently express satisfaction with Silver Bell Group's pricing, noting it as a good fit for their budgets and recognizing the value for money provided. One client emphasized that their collaboration exceeded expectations, describing it as the 'gold standard of win-win partnership'. Another remarked on the transparent pricing with no hidden fees, which allows for scalable hiring. Overall, the sentiment reflects a strong appreciation for the cost-effectiveness and quality of service received.
Read All Reviews

Was this helpful?

View projects from:

Netherlands (1) Serbia (1) United Arab Emirates (1) Turkey (1)

Was this helpful?
View Profile
BonBon Strategic

4.9 5 reviews

$1,000+

$100 - $149 / hr

2 - 9

Lafayette, LA

Services provided

10% Customer Service Outsourcing

25% Business Consulting

20% Back Office Outsourcing +6 services

10% Financial Consulting

10% IT Strategy Consulting

10% Logistics & Supply Chain Consulting

6% HR Consulting

6% HR Outsourcing

3% Staffing

BonBon Strategic is a consultancy firm specializing in strategic business support, project management, and operations improvement, often serving as a fractional COO. Reviews indicate a 100% satisfaction rate, highlighting the company's efficiency, effective communication, and ability to streamline business processes. Approximately 80% of reviewers commend BonBon Strategic for their comprehensive strategic planning and operational support, which has led to significant business growth and cost savings.

See all 5 projects
Reviews mention Timely
BonBon Strategic has received overwhelmingly positive feedback regarding their timeliness in project execution. Clients consistently noted that Kate, the owner, completed tasks efficiently and within the promised timelines. For instance, one client highlighted that Kate managed to fix a broken website integration quickly, while another emphasized her ability to streamline processes effectively. Overall, the sentiment around timeliness is notably high, with clients expressing satisfaction with the promptness and communication throughout their engagements.

Design & Business Strategy for Database Consulting Company

4.5 Feb 19, 2023

Communication was quick and easy with Kate. She set up a new Slack for the business so she and I could communicate. She was quick to respond to messages in Slack and we had short Zoom meetings as well as one longer Zoom meeting each month to plan business strategy and next steps.
Read Full Review

Web Rebrand & Digital Marketing for Couple Therapy Platform

5.0 Aug 12, 2022

Workflow flows smoothly between our teams. We share good humour as we work together and friendships have been formed. The work is accomplished quickly and professionally.
Read Full Review

Recruiting & Business Services for Residential Remodeling Co

5.0 Jul 30, 2022

BonBon Strategic was timely and efficient; they finished what they said when they said. They were also very communicative. If I needed to know something, Kate would let me know, asking questions when she had them.
Read Full Review

Operations Management Support for Alcohol Manufacturing Co

5.0 Jul 28, 2022

Our Company Design. System, including meeting, slack communication, and asana project management, successfully completed by KATE. Their go-getter attitude was amazing, and they completed tasks timely.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

BonBon Strategic has demonstrated expertise across several industries including IT Services, Other, Construction, Real Estate, and Food & Beverages. Clients have praised their ability to streamline business operations, enhance marketing strategies, and establish effective communication systems. Overall sentiment is positive, highlighting BonBon's strengths in project management, responsiveness, and tailored support, making them an excellent fit for small businesses seeking operational efficiency and strategic growth.
Read All Reviews

Select Industry to see insights

Construction Real estate IT Services Other Industry Food & Beverages

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (2) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently commend BonBon Strategic for their cost-effective services and excellent value for money. One client noted that the initial assessment and subsequent agreement were reasonably priced, leading to significant cost savings through expense analysis. Another client highlighted the impressive return on investment, stating that their business grew from five to 40 units, attributing this success to BonBon's support. Overall, feedback indicates high satisfaction with the pricing relative to the quality and efficiency of services provided.
Read All Reviews

Was this helpful?

View projects from:

United States (4) Canada (1)

Was this helpful?
View Profile
Staff Outsourcing Solutions

4.4 8 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Cebu City, Philippines

Services provided

10% Customer Service Outsourcing

10% Back Office Outsourcing

10% Business Consulting +7 services

10% Call Center Services

10% Demand Generation Marketing

10% Ecommerce Marketing

10% Finance & Accounting Outsourcing (FAO)

10% HR Outsourcing

10% IT Staff Augmentation

10% Sales Outsourcing

Staff Outsourcing Solutions is a Customer Service BPO providing Remote Customer Care and Call Center Solutions. The company is noted for its cost-effective services and cultural alignment with clients. With a 100% positive feedback rate, clients commend their efficiency, ease of collaboration, and high-quality service, with 60% of reviewers highlighting responsiveness and adaptability to evolving business needs.

See all 8 projects

1 of 2 Customer Service Outsourcing reviews are 5 stars

$10,000,000 + avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Support for Plant Retail Company
5.0 — Staff Outsourcing Solutions provides ongoing customer service support for a plant retail company. The team handles incoming customer emails, inbound calls, and live chat support. Read more
Read 2 Reviews

Was this helpful?

Average Project Cost Breakdown

$10,000 to $49,000 (2) $50,000 to $199,999 (1) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients consistently highlight the cost-effectiveness and value for money provided by Staff Outsourcing Solutions. One client noted that the pricing fit their budget and offered 'good value for cost.' Another emphasized that the services saved significant time and money compared to hiring new employees, leading to improved customer satisfaction. Overall, feedback reflects a strong sentiment of satisfaction regarding the company's pricing structure and the quality of service delivered.
Read All Reviews

Was this helpful?

More responsive than most other service providers

Staff Outsourcing Solutions is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

Was this helpful?

View projects from:

United States (6) England (1)

Was this helpful?

View Profile
Lameco

5.0 1 review

$5,000+

$25 - $49 / hr

50 - 249

Services provided

25% Customer Service Outsourcing

25% BI & Big Data Consulting & SI

25% Ecommerce Marketing +1 service

25% Pay Per Click

Lameco is a Customer Support Outsourcing company specializing in e-commerce development and management. Their reviews indicate a strong commitment to meeting client objectives, with 95% of feedback highlighting timely delivery and problem-solving capabilities. However, 5% of reviewers suggest improvements in communication precision. Overall, Lameco's dedication to customer care outsourcing is evident in their personalized approach and consistent results.

See all 1 projects

1 of 1 Customer Service Outsourcing reviews are 5 stars

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

E-Commerce Design & Development for Lead Generation Company
5.0 — A lead generation company has hired Lameco to design and develop their e-commerce store. The team is tasked with platform selection, content management, integration, testing, and QA, among other Read more
Read 1 Review

Was this helpful?

Industry Experience

Lameco has demonstrated expertise primarily in the business services sector, particularly in e-commerce development. Clients commend their ability to facilitate brand entry into online marketplaces, optimize sales, and enhance user experience. Feedback highlights strengths in project management, timely delivery, and a customer-centric approach. Overall sentiment in this industry is positive, indicating a strong fit for businesses seeking e-commerce solutions and support.
Read All Reviews

Select Industry to see insights

Business services

Was this helpful?

Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have expressed a positive sentiment regarding Lameco's cost-effectiveness, noting it as 'good value for cost.' Specific feedback highlights the company's alignment with client needs and the successful achievement of project objectives, indicating a favorable return on investment. Furthermore, clients appreciated Lameco's proactive approach and timely delivery, enhancing their overall perception of value. However, there were suggestions for improved communication to further enhance the client experience.
Read All Reviews

Was this helpful?

View Profile
Lambent Marketing

5.0 4 reviews

Undisclosed

< $25 / hr

10 - 49

Birmingham, AL

Services provided

15% Customer Service Outsourcing

20% Back Office Outsourcing

20% Content Marketing +4 services

15% Search Engine Optimization

10% Business Consulting

10% Call Center Services

10% Social Media Marketing

Lambent Marketing is a comprehensive marketing consultancy specializing in branding, marketing strategy, and business process outsourcing. The reviews indicate a 100% positive feedback rate, with clients praising their expertise, seamless communication, and ability to deliver tailored solutions. Approximately 75% of reviewers highlight their impressive project management and adaptability in meeting business needs. Lambent Marketing is commended for providing a holistic service that consistently meets or exceeds client expectations.

See all 4 projects
Reviews mention Results-oriented
Clients express a strong sentiment of satisfaction regarding Lambent Outsourcing's results-oriented approach. One client highlighted their ability to 'listen, develop, create and deliver the right solutions,' emphasizing their expertise and innovation. The consistent delivery of projects on time, even under tight deadlines, further reinforces their commitment to achieving client goals. Overall, feedback indicates that Lambent Outsourcing effectively understands and meets the specific needs of their clients, facilitating successful outcomes.

Web Design for Consulting Company

5.0 Nov 15, 2021

They never cease to impress me with their ability to understand my needs and deliverables. They have worked very closely with me to ensure they get the right results. With my experience in working with them in the past, I know they can offer a real holistic service and so provide all the services my business needs now and in the future, from design, marketing to business processing.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

Lambent Outsourcing has demonstrated significant expertise across multiple industries, including Consulting, Financial Services, and Telecommunications. Clients have praised their ability to understand unique business needs, deliver creative solutions, and provide seamless project management. The overall sentiment is overwhelmingly positive, with particular strengths noted in brand development, back-office operations, and marketing strategies. Companies in need of comprehensive business consulting, financial services, or marketing solutions are likely to find Lambent a suitable partner.
Read All Reviews

Select Industry to see insights

Consulting Financial services Telecommunications

Was this helpful?

Average Project Cost Breakdown

$200,000 to $999,999 (2) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently commend Lambent Outsourcing for offering high-quality services at competitive prices, providing notable value for money. One client highlighted their ability to deliver tailored solutions that significantly advanced their business image and branding. Another emphasized the impressive continuity and expertise of the team, which enhanced project outcomes without incurring excessive costs. Overall, feedback reflects a strong satisfaction with the cost-to-value ratio, indicating that clients feel they receive substantial returns on their investments.
Read All Reviews

Was this helpful?

View projects from:

United States (2) Mexico (1) Philippines (1)

Was this helpful?
View Profile
Cenit Inc

4.8 6 reviews

$1,000+

< $25 / hr

50 - 249

Services provided

60% Customer Service Outsourcing

10% Back Office Outsourcing

10% Call Center Services +2 services

10% IT Managed Services

10% Sales Outsourcing

Cenit Inc is a Customer Service Outsourcing company providing efficient call center solutions and remote customer care services. The company receives high praise for its reliability and value for cost, with 100% of reviewers appreciating their project management and timely delivery. Clients highlight Cenit Inc's alignment with company values and impressive resource availability.

See all 6 projects
Reviews mention Great project management
Cenit Inc has received positive feedback regarding their project management capabilities. Clients commend their responsiveness and reliability, highlighting that they keep stakeholders updated on progress and meet deadlines effectively. One client noted, 'Cenit Inc is always on top of it,' emphasizing their proactive approach and the quality of work delivered. Overall, clients express satisfaction with the team's understanding of their business needs and the efficient handling of tasks.

Outsourced Backend Dev. for SaaS Provider

4.5 Jan 22, 2020

They perform very well. We send them the materials we need the team to process, and they do a great job of keeping us updated on their progress along the way. The team is reliable and responsive, and most importantly, they understand our business model. We keep in touch via email and Slack, and while the time difference has caused some delays, the team is overall timely and stays on track with deadlines.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

Cenit Inc demonstrates strong expertise across various industries, including Advertising & Marketing, Consumer Products, Retail, and other sectors. Clients commend their reliability, efficiency, and cost-effectiveness, particularly in enhancing customer service, backend operations, and recruitment. Overall sentiment is positive, highlighting their ability to deliver timely results and align with client expectations, making them a suitable partner for companies seeking support in these industries.
Read All Reviews

Select Industry to see insights

Consumer Products IT Services Advertising & marketing Software Retail

Was this helpful?

Average Project Cost Breakdown

$10,000 to $49,000 (2) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently highlight Cenit Inc's pricing as fitting within their budgets while offering good value for money. One client noted, "Pricing fit our budget" and appreciated the company's reliability without overpromising. Another remarked on the "value it brings for the service rendered," emphasizing cost reduction in payroll. Overall, the sentiment reflects satisfaction with the cost-effectiveness and quality of services, suggesting a strong alignment between pricing and delivered value.
Read All Reviews

Was this helpful?

More responsive than most other service providers

Cenit Inc is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

Was this helpful?
View Profile Visit Website
Aplitt sp. z o.o.

5.0 3 reviews

Undisclosed

Undisclosed

250 - 999

Gdańsk, Poland

Services provided

10% Customer Service Outsourcing

15% Application Management & Support

15% Application Testing +6 services

10% Call Center Services

10% Custom Software Development

10% IT Managed Services

10% IT Staff Augmentation

10% Mobile App Development

10% Web Development

Aplitt sp. z o.o. is a technology solutions company that specializes in developing financial software and mobile applications, with particular expertise in data migration and system integration. Reviews indicate overwhelmingly positive feedback, highlighting their technical proficiency, adaptability, and effective communication. Approximately 90% of reviewers commend their professional approach and timely project delivery, with minor suggestions for improved project management and user support in future endeavors.

See all 3 projects
Reviews mention Accessible
Clients commend Aplitt sp. z o.o. for their accessibility and responsiveness throughout project implementation. One reviewer highlighted the team's 'flexibility and availability,' stating that communication was seamless and adaptation to client needs was exemplary. The professional approach and understanding demonstrated by the project team were also noted as significant strengths. Overall, the sentiment reflects a strong appreciation for Aplitt's commitment to client engagement and effective communication.

Mobile App Dev for Credit Union

5.0 May 15, 2023

We are very pleased with the flexibility and availability of the project team we worked with during implementation. Our technology partner made sure that the project was in line with best practices and industry standards. Together, we worked on developing and testing a mobile application to ensure the highest quality of the product.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

Aplitt sp. z o.o. has demonstrated significant expertise in the financial services industry, receiving positive feedback for their effective project management and adaptability. Clients praised their ability to deliver timely solutions, such as mobile applications and secure financial systems. Their strong communication skills and commitment to meeting client needs were highlighted as key strengths. Overall, Aplitt is well-suited for projects in the financial sector, particularly those requiring software development and integration.
Read All Reviews

Select Industry to see insights

Financial services

Was this helpful?

Average Project Cost Breakdown

$200,000 to $999,999 (1)

What Clients Have Said
Clients have expressed strong satisfaction with Aplitt sp. z o.o.'s overall cost and value for money, noting that the company's pricing fits within their budgets while delivering high-quality results. One client highlighted 'good value for cost' as a key reason for their selection, while another praised Aplitt's flexibility and professional approach. Overall, the sentiment reflects that Aplitt provides competitive pricing coupled with effective service, making them a recommended partner for future projects.
Read All Reviews

Was this helpful?
View Profile
The Agentsy BPO

5.0 3 reviews

$1,000+

< $25 / hr

50 - 249

Cape Town, South Africa

Services provided

30% Customer Service Outsourcing

30% Sales Outsourcing

20% Call Center Services +1 service

20% Finance & Accounting Outsourcing (FAO)

The Agentsy BPO is a business process outsourcing company specializing in boosting membership growth, sales, and revenue for travel-related businesses. Their clients report impressive outcomes, such as a 300% initial membership increase and a 100% year-over-year bookings and revenue growth. With high satisfaction rates, clients highlight their exceptional service, cultural alignment, and consistent achievement of objectives.

See all 3 projects

Industry Experience

The Agentsy BPO has demonstrated significant expertise in the Hospitality & Leisure industry, particularly with travel agencies. Clients have reported exceptional results, such as 300% membership growth and 100% YOY revenue increases. Strengths include their ability to provide multilingual support, reduce overhead costs, and enhance customer retention. Overall sentiment is highly positive, indicating a strong cultural fit and commitment to client objectives, making them an ideal partner for companies in the travel sector seeking growth and operational efficiency.
Read All Reviews

Select Industry to see insights

Hospitality & leisure

Was this helpful?

Average Project Cost Breakdown

$10,000 to $49,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently commend The Agentsy BPO for providing excellent value for money, often citing their competitive pricing as a key factor in their selection. One client noted the 'good value for cost' while another highlighted the ability to decrease overhead costs significantly. Overall sentiment reflects high satisfaction with the financial outcomes achieved through their partnership, with clients reporting substantial revenue growth and effective cost management.
Read All Reviews

Was this helpful?

$2,508 Skilled English speaking agent at $14,25 per hour. $2,904 Skilled Multilingual agent at $16,50 per hour. $2,904 Skilled Multilingual agent at $16,50 per hour.

Customer Support Omnichannel
Below is our rate for Customer Support Omnichannel Agents based on English-speaking and Multilingual agents.
View Packages

Was this helpful?

View Profile
Cabilyt

5.0 11 reviews

Undisclosed

< $25 / hr

250 - 999

Services provided

35% Customer Service Outsourcing

35% Sales Outsourcing

30% Call Center Services

Cabilyt is a Customer Service BPO specializing in call center solutions, including lead generation and customer service. Ninety percent of reviews commend their tailored approach and flexibility, contributing to increased leads and customer satisfaction. Clients appreciate Cabilyt's efficient project management and proactive communication, though some suggest enhancing reporting tools for deeper insights.

See all 11 projects
Reviews mention Proactive
Clients consistently praised Cabilyt for their proactive approach, noting their initiative in identifying and solving problems without waiting for direction. One client remarked on their ability to propose smart solutions that enhanced the overall process, while another highlighted their quick responsiveness and adaptability to changing needs. The overall sentiment reflects a strong appreciation for Cabilyt's commitment to client success, with clients feeling supported and engaged throughout the project.

Lead Gen & Call Center Services for Real Estate Co

5.0 Dec 20, 2024

What stood out the most was Cabilyt's proactive approach. They didn’t just wait for us to tell them what to do; they took initiative and came up with smart solutions for problems we hadn’t even thought of. Their communication was always clear, and they really made the whole process easy for us.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

Cabilyt has demonstrated solid expertise in the real estate, software, business services, and IT services industries. Clients from the real estate sector praise their lead generation and organizational skills, noting significant increases in qualified leads and successful deal closures. In the software industry, feedback highlights their effectiveness in driver recruitment and operational support. Overall, Cabilyt is regarded as dependable and proactive, making them a strong fit for clients in real estate and technology-focused sectors.
Read All Reviews

Select Industry to see insights

Business services IT Services Software Real estate

Was this helpful?

Average Project Cost Breakdown

$50,000 to $199,999 (3) $10,000 to $49,000 (2) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently highlight Cabilyt's strong value for money, noting that their pricing fits within budget while delivering exceptional results. A realtor stated, "good value for cost," emphasizing the quality of leads generated. Another client praised Cabilyt for their proactive approach and effective communication, which streamlined operations and reduced costs. Overall, feedback reflects a positive sentiment regarding Cabilyt's ability to provide high-quality services at competitive prices.
Read All Reviews

Was this helpful?

View projects from:

United States (5) Saudi Arabia (1) Egypt (1)

Was this helpful?
View Profile
Salaria Sales Solutions

5.0 6 reviews

$1,000+

$100 - $149 / hr

50 - 249

Arlington, VA

Services provided

25% Customer Service Outsourcing

25% Call Center Services

25% Content Marketing +1 service

25% Digital Strategy

Salaria Sales Solutions is a business development sales support firm specializing in building outbound sales engines and lead generation. Across their reviews, 100% of clients report impressive responsiveness and flexibility, with over 64% citing their ability to refine targeting and messaging effectively. They consistently deliver measurable outcomes, such as increased pipeline activity and a high conversion rate from meetings to sales opportunities.

See all 6 projects
Reviews mention Proactive
Clients consistently highlight Salaria Sales Solutions' proactive communication and responsiveness. One CEO noted their discipline in managing outreach processes, emphasizing that the team quickly adjusts strategies based on feedback and flags issues without prompting. The National Sales Manager praised their ability to refine targeting and improve efficiency actively, stating they function as an extension of his sales team. Overall, feedback reflects a strong sentiment of appreciation for their proactive approach, resulting in measurable improvements in pipeline activity.

Lead Generation for Wayfinding System Company

5.0 Feb 20, 2026

In Q1 2025, 10% of completed meetings converted into qualified sales opportunities. By Q3, that figure had grown to 41% - a 4x improvement over three quarters. That kind of trajectory reflects a team that actively learns, refines targeting, and improves without being pushed. Across Q1–Q3 2025, Salaria generated 16 sales-qualified opportunities from 61 completed meetings. Four of those converted to closed business, most within two to three weeks of the initial meeting. That's a 25% SQL-to-close rate on a service that runs at a flat monthly fee. What stands out most is their precision and responsiveness. Their research team builds highly targeted lists that actually match our ICP, not generic database exports. Their SDRs communicate professionally, follow our messaging closely, and provide transparent reporting so we always know what’s happening in the campaign. They iterate quickly, adjust strategy based on real‑time feedback, and operate like an extension of our internal team. The combination of speed, data accuracy, and consistent communication has made them one of the easiest partners to work with. The data is clean, the messaging is on‑point, and their team adjusts quickly based on feedback. They operate like a true extension of our sales organization. Honestly, nothing stands out as a real downside. Any small issues that come up are addressed quickly, and their team is proactive about keeping the campaign on track.
Read Full Review

Outbound Sales Engine for On-Site Maintenance Company

5.0 Apr 10, 2026

Salaria Sales Solutions’ communication has been consistent and proactive. When something isn’t working, they flag it and adjust. When a meeting doesn’t show, they’re already working to get it back on the calendar.
Read Full Review

Read All Reviews

Was this helpful?
4 of 4 reviews are 5 stars

Unknown avg. project cost

Reviewed 4 times in the past 6 months
Recent reviews of Salaria Sales Solutions indicate a strong overall sentiment, with clients praising their ability to generate qualified leads and maintain effective communication. For instance, Dempsey Uniform reported booking 185 demos and achieving significant revenue growth, while Mobile Maintenance noted a consistent average of 15 qualified meetings monthly. Clients appreciate Salaria's responsiveness and data-driven approach, highlighting their adaptability to feedback and structured project management. Overall, the feedback reflects high satisfaction and a recommendation for their lead generation services.
Read 4 Recent Reviews

Was this helpful?

Industry Experience

Salaria Sales Solutions has demonstrated significant expertise across multiple industries, including Automotive, Education, Energy & Natural Resources, and Business Services. Clients commend their ability to generate qualified leads, improve sales efficiency, and enhance pipeline management. Overall sentiment is highly positive, highlighting their responsiveness, data-driven approach, and tailored outreach strategies. Businesses in need of structured outbound sales processes and lead generation will find Salaria's services particularly beneficial across these sectors.
Read All Reviews

Select Industry to see insights

Energy & natural resources Business services Education Automotive Other industries

Was this helpful?

View projects from:

Gainesville, Florida (1) Chicago, Illinois (1) South Chicago, Illinois (1) Tempe, Arizona (1) Elmendorf Air Force Base, Alaska (1) Jessup, Pennsylvania (1)

Was this helpful?
View Profile
ChatPandas

5.0 2 reviews

$1,000+

< $25 / hr

250 - 999

Dubai, United Arab Emirates

Services provided

40% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services +1 service

20% Sales Outsourcing

ChatPandas is a Customer Support Outsourcing company providing comprehensive solutions in inbound call and chat support, and process management. With 100% positive feedback, clients emphasize their effective project management, exceptional agent training, and alignment with client values. Notably, they expanded one client's business hours to 24/7/365 and facilitated $15 million in bookings through a pilot project.

See all 2 projects

2 of 2 reviews are 5 stars

2 new reviews for Customer Service Outsourcing services

Unknown avg. project cost

Reviewed 2 times in the past 6 months
Recent client feedback for ChatPandas indicates a strong overall sentiment, highlighting their effective customer support and project management capabilities. Clients praised the team's ability to meet deadlines, improve customer experience, and handle complex issues effectively. Notably, a cabinet supplier noted increased chat approval scores and decreased hold times, while an RV rental company celebrated a $15 million booking success. Areas for improvement mentioned included simplifying processes, but overall, clients expressed high satisfaction and appreciation for the team's integrity and training.
Read 2 Recent Reviews

Was this helpful?

Industry Experience

ChatPandas has demonstrated expertise in the Recreation and Consumer Products & Services industries. In Recreation, they excelled in customer support management, significantly increasing business hours and generating $15 million in bookings. In Consumer Products, they improved customer experience through efficient call and chat handling, leading to better approval scores. Overall, clients praised their high agent morale, effective training, and proactive approach to project management, making them a strong partner in both sectors.
Read All Reviews

Select Industry to see insights

Consumer products & services

Was this helpful?

Average Project Cost Breakdown

What Clients Have Said
Clients consistently highlight ChatPandas' competitive pricing and strong value for money, noting that their costs fit within budget constraints while delivering high-quality service. One client emphasized their selection of ChatPandas due to 'good value for cost,' while another pointed out their pricing fit and alignment with company values. Overall, the sentiment reflects satisfaction with the balance of cost and service quality, reinforcing ChatPandas as a valuable partner.
Read All Reviews

Was this helpful?

View Profile
Ricaris Have a Nice Day

5.0 1 review

Undisclosed

Undisclosed

50 - 249

Barcelona, Spain

Services provided

70% Customer Service Outsourcing

15% Content Marketing

15% Translation

Ricaris Have a Nice Day is a Customer Service Outsourcing company specializing in customer support services, primarily via email. According to reviews, 100% of clients praise their speed, professionalism, and project management skills. Notably, clients report a 20%–50% improvement in key performance indicators, highlighting their effectiveness in outsourced customer support.

See all 1 projects

View Profile
Gold Cross Answering Service

4.9 10 reviews

Undisclosed

Undisclosed

10 - 49

Lake Hallie, WI

Services provided

10% Customer Service Outsourcing

90% Call Center Services

Gold Cross Answering Service is a telecommunications company providing 24/7 answering and dispatching services. Their clients appreciate their reliable and professional service, with over 90% of feedback highlighting effective communication and consistency. Reviewers often praise Gold Cross for their adaptability, prompt problem resolution, and ability to integrate seamlessly with client operations. Clients report significant improvements in customer service and operational efficiency.

See all 10 projects
Reviews mention Accessible
Clients have consistently praised Gold Cross Answering Service for their accessibility and responsiveness. One client noted the ease of accessing account modifications and appreciated the polite and dependable communication from the team. They highlighted the service's effectiveness in capturing urgent calls and leads outside of regular hours. However, there was a suggestion for improved training to better filter emergency calls. Overall, the sentiment regarding accessibility is overwhelmingly positive.

Call Center Services for Water Treatment Company

5.0 Feb 5, 2020

The huge benefit that we get using Gold Cross and the easy access to tweaking our account needs when needed.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

Gold Cross Answering Service has demonstrated solid expertise across various industries, including utilities, automotive, and consumer products. Clients appreciate their reliable 24/7 dispatch and customer service capabilities, noting effective communication and minimal miscommunication. The overall sentiment is positive, with strengths highlighted in emergency response and customer satisfaction. Their services are well-suited for companies in HVAC, towing, plumbing, and real estate, ensuring seamless operations and improved customer engagement.
Read All Reviews

Select Industry to see insights

Real estate Consumer Products Automotive Environmental Services Nonprofit Utilities

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (5)

What Clients Have Said
Gold Cross Answering Service has received positive feedback regarding its cost-effectiveness and value for money. Clients have noted that their investments, typically between $5,000 and $10,000, yield high-quality, consistent service. One client emphasized that the service provided a vital lifeline during emergencies, underscoring its reliability. Overall, clients express satisfaction with the service's impact on their operations, highlighting that the cost aligns well with the quality and responsiveness they receive.
Read All Reviews

Was this helpful?

View projects from:

Eau Claire, Wisconsin (4) Bolingbrook, Illinois (1) Chicago, Illinois (1) Mansfield, Ohio (1) Milwaukee, Wisconsin (1) Satellite Beach, Florida (1) Hudson, Wisconsin (1)

Was this helpful?
View Profile
Scalemill

4.9 12 reviews

$1,000+

< $25 / hr

50 - 249

Sheridan, WY

Services provided

20% Customer Service Outsourcing

50% Sales Outsourcing

30% Call Center Services

Scalemill is a Customer Support Outsourcing company offering services such as order management, administrative support, and sales prospecting. Reviews highlight their reliability, flexibility, and strong alignment with client priorities. With a 100% target achievement for one client and improved operational efficiency for another, the feedback is overwhelmingly positive, emphasizing their ability to integrate seamlessly with clients' existing workflows.

See all 12 projects

3 of 3 reviews are 5 stars

1 new review for Customer Service Outsourcing services

Unknown avg. project cost

Reviewed 3 times in the past 6 months
In the past six months, clients have praised Scalemill for their reliability, flexibility, and effective communication. A Director from Dagsmejan Ventures noted significant improvements in order processing times and operational efficiency, while the CEO of Avibra highlighted a 3x increase in sales-qualified leads. Clients appreciate Scalemill's adaptability to changing needs and their alignment with company values. Overall, sentiment is highly positive, with no significant areas for improvement mentioned.
Read 3 Recent Reviews

Was this helpful?

Industry Experience

Scalemill demonstrates expertise across multiple industries, including Retail, Information Technology, Business Services, Financial Services, and Nonprofit. Clients commend their operational efficiency, lead generation capabilities, and strong adaptability to project needs. Feedback highlights their ability to enhance customer experiences, improve sales conversion rates, and streamline operations. Overall, sentiment is positive, particularly in client communication and deliverable timelines, making Scalemill a suitable partner for businesses seeking growth in these sectors.
Read All Reviews

Select Industry to see insights

Business services IT Services Financial services Nonprofit Software Retail Information technology

Was this helpful?

More responsive than most other service providers

Scalemill is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

Was this helpful?

View projects from:

United States (4) Germany (3) Pakistan (2) Switzerland (1) Türkiye (1) Ukraine (1)

Was this helpful?

View Profile Visit Website
ServeRetail

4.9 6 reviews

$25,000+

$25 - $49 / hr

1,000 - 9,999

Services provided

50% Customer Service Outsourcing

30% Call Center Services

10% Back Office Outsourcing +2 services

5% AI Agents

5% Generative AI

ServeRetail is a specialized retail BPO company providing comprehensive customer support outsourcing solutions, particularly in managing the post-purchase customer lifecycle for e-commerce businesses. Their services are highly regarded, with reviews highlighting a profound positive shift in operational metrics and a major increase in customer satisfaction (CSAT) scores. ServeRetail is praised for their structured project management, quick onboarding, and an authentic understanding of modern e-commerce needs.

See all 6 projects

View Profile
Eurobase

5.0 1 review

Undisclosed

Undisclosed

10 - 49

Waterford, Ireland

Services provided

25% Customer Service Outsourcing

25% Back Office Outsourcing

25% Fulfillment +1 service

25% Warehousing & Distribution

Eurobase is a logistics and fulfillment company that specializes in packaging and dispatching program materials across Ireland and Europe. The feedback highlights their exceptional precision, customer service, and alignment with client values, with 100% of reviewers expressing satisfaction and no areas for improvement mentioned.

See all 1 projects

Industry Experience

Eurobase demonstrates considerable expertise in the education sector, particularly in fulfilling logistical needs for environmental programs. Feedback highlights their alignment with client values, exceptional customer service, and effective project management. The company's strengths lie in precise execution and responsiveness, making them a strong choice for educational initiatives. Overall sentiment from this industry is highly positive, indicating Eurobase's capability to effectively support organizations seeking fulfillment and export market advice.
Read All Reviews

Select Industry to see insights

Education

Was this helpful?

Average Project Cost Breakdown

$200,000 to $999,999 (1)

What Clients Have Said
Clients have expressed strong satisfaction with Eurobase's overall cost and value for money, noting high-quality service and effective project management. One reviewer highlighted that all project deliverables were fulfilled perfectly, emphasizing the company's precision and exceptional customer service. The alignment of company values and the warm welcome received were also mentioned as factors that justified the investment, reinforcing the perception of Eurobase as a valuable partner in achieving project goals.
Read All Reviews

Was this helpful?

View Profile
WeSage BPM

4.8 12 reviews

$1,000+

< $25 / hr

50 - 249

Ahmedabad, India

Services provided

15% Customer Service Outsourcing

30% Accounting

25% Back Office Outsourcing +2 services

20% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

WeSage BPM is a versatile business process management company offering data entry, accounting, virtual assistance, SEO, and marketing services. Reviews highlight their responsiveness, adaptability, and timely delivery, with over 85% of reviewers praising their flexibility and communication. Clients consistently note their attention to detail and ability to handle diverse tasks efficiently, contributing to cost reductions and business growth.

See all 12 projects
Reviews mention Team players
Client feedback highlights Sage BPM as a proactive and adaptable partner, emphasizing their team player mentality. One client noted their willingness to go beyond defined responsibilities, stating, 'they were team players rather than just a company to which the activity was outsourced.' Another client praised their responsiveness and personal touch, describing how the team treated them as individuals rather than just a business. Overall, the sentiment reflects strong satisfaction with Sage BPM's collaborative approach and commitment to client success.

BPO Services for Data Purchasing App

4.0 Mar 5, 2021

I liked that they were willing to go slightly beyond what was defined for them. They were team players rather than just a company to which the activity was outsourced. Consider this company as an extension of your team. Sit with them and clearly spell out your needs and walk them through the processes you want to set up.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

WeSage BPM has garnered positive feedback across various industries, demonstrating expertise in Recreation, Financial Services, Automotive, Software, Consumer Products, Hospitality, and Education. Clients highlight their strengths in data accuracy, responsive communication, adaptability, and timely delivery. In Financial Services, they excel in accounting processes, while in Hospitality, they effectively manage logistical challenges and research tasks. Overall, their reliable service and attention to detail make them a valuable partner for businesses seeking operational support.
Read All Reviews

Select Industry to see insights

Other Industry Recreation Financial services Automotive Software Consumer Products Education IT Services Hospitality & leisure

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (5) $10,000 to $49,000 (2) $50,000 to $199,999 (2)

What Clients Have Said
Clients consistently express satisfaction with WeSage BPM's pricing and value for money. For instance, one client noted, "Good value for cost," while another highlighted that their pricing fit their budget. Additionally, a startup reduced marketing overhead by 50% by transitioning to WeSage BPM, showcasing substantial cost-effectiveness. Overall, sentiment across reviews indicates that clients find WeSage BPM to deliver quality services that justify their costs, making them a valuable partner for various projects.
Read All Reviews

Was this helpful?

View projects from:

United States (10) South Africa (1) England (1)

Was this helpful?
View Profile
Genesis Support Solution LTD

5.0 3 reviews

$5,000+

$25 - $49 / hr

250 - 999

Montego Bay, Jamaica

Services provided

20% Customer Service Outsourcing

40% Call Center Services

20% Sales Outsourcing +2 services

10% Back Office Outsourcing

10% IT Managed Services

Genesis Support Solution LTD is a call center service provider recognized for its dedicated and hardworking team. Reviews highlight their ability to improve client operations through effective call and email support. Approximately 100% of the feedback is positive, emphasizing their proactive approach to enhancement and efficient communication, leading to client satisfaction and increased sales.

See all 3 projects

Industry Experience

Genesis Support Solution LTD has demonstrated expertise in the telecommunications industry, providing call center services that enhance client operations. Feedback highlights their dedicated and hardworking team, effective communication, and ability to improve performance metrics. Clients have noted positive impacts on sales and customer satisfaction. Overall sentiment in this sector is favorable, making them a strong candidate for telecommunications projects.
Read All Reviews

Select Industry to see insights

Telecommunications

Was this helpful?

Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients perceive Genesis Support Solution LTD as offering strong value for money, with feedback highlighting their hardworking and dedicated team. One client noted the company's effective communication and daily performance reports, which contributed to improved client operations. While there were minor concerns regarding individual agent attitudes, overall sentiment remains positive, indicating satisfaction with the service quality relative to the cost.
Read All Reviews

Was this helpful?

View Profile
Matchboard

5.0 1 review

Undisclosed

Undisclosed

2 - 9

Queens Park, Australia

Services provided

50% Customer Service Outsourcing

50% Call Center Services

Matchboard is a company specializing in providing tailored call center solutions, with a strong emphasis on handling niche markets such as veterinary clinics. Reviewers consistently highlight their exceptional knowledge and professionalism, resulting in effective management of over 100 missed calls monthly. Matchboard's expertise is praised by 100% of reviewers, though some note the challenge of ensuring empathetic interactions with sensitive clients.

See all 1 projects

Industry Experience

Matchboard has demonstrated notable expertise in the healthcare industry, specifically in veterinary services. Their performance has been praised for providing effective overflow call center solutions, improving client communication, and increasing call handling capacity. Feedback emphasizes their professionalism and extensive knowledge of contact center operations, contributing to a significant reduction in missed calls. Overall sentiment in the healthcare sector is highly positive, indicating Matchboard's capability in enhancing service delivery and client care.
Read All Reviews

Select Industry to see insights

Healthcare

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have expressed high satisfaction with Matchboard's cost-effectiveness and value for money. One client highlighted that the service prevented over 100 missed calls monthly, attributing significant value to the company's expertise and professionalism. Another noted that Matchboard's thorough understanding of call center needs helped avoid poor supplier matches, emphasizing that the investment was worthwhile. Overall sentiment reflects that Matchboard delivers strong returns on investment through tailored services and exceptional support.
Read All Reviews

Was this helpful?

View Profile
Support365days

5.0 2 reviews

Undisclosed

< $25 / hr

10 - 49

Services provided

25% Customer Service Outsourcing

20% Fulfillment

15% Email Marketing +3 services

15% Social Media Marketing

15% Web Design

10% Logo

Support365days offers Customer Support Outsourcing, including email and chat support, and order processing. Overall feedback highlights their prompt response times, effective customer retention strategies, and excellent project management. Clients appreciate their cooperative team and ability to swiftly understand and manage business processes.

See all 2 projects

Industry Experience

Support365days has demonstrated notable expertise in the Software industry, particularly in app development support. Clients appreciate their quick response times, cooperative nature, and reliability in addressing customer inquiries and order issues. The overall sentiment is highly positive, indicating strong customer satisfaction and trust. Potential clients in the Software sector seeking efficient support solutions may find Support365days to be an excellent fit for their needs.
Read All Reviews

Select Industry to see insights

Software

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients consistently highlight Support365days' competitive pricing as a key factor in their selection, noting that it fits their budgets well. One client emphasized the exceptional value received, stating that the team's quick response times and effective support significantly enhanced customer satisfaction. Overall, the sentiment reflects strong approval of the company's cost-effectiveness, with one client declaring their experience as 'perfect' and expressing a desire for a long-term partnership.
Read All Reviews

Was this helpful?

View Profile
ND-KNOW SOLUTIONS

4.9 12 reviews

$1,000+

< $25 / hr

50 - 249

Davao City, Philippines

Services provided

20% Customer Service Outsourcing

35% Graphic Design

25% Video Production +2 services

10% IT Staff Augmentation

10% Web Design

ND-KNOW SOLUTIONS is a Customer Service BPO that excels in providing remote customer care and support for online stores. The company receives overwhelmingly positive feedback, with 100% of reviewers praising their professionalism, timeliness, and ability to exceed expectations, showcasing a strong alignment with client values and delivering excellent customer support services.

See all 12 projects
Reviews mention High-quality work
Clients have consistently praised ND-KNOW SOLUTIONS for delivering high-quality work, notably in producing engaging digital content and effective lead generation strategies. One client remarked on the 'amazing' quality of their work, which contributed to significant contract closures, while another highlighted their responsiveness and commitment to meeting project deadlines. Overall, the sentiment reflects strong satisfaction with the quality of deliverables, underscoring ND-KNOW SOLUTIONS' ability to align with client needs and objectives.

Digital Magazine & Online Courses for Christian Organization

5.0 Jul 3, 2023

Items were delivered on time with high quality. ND Know Solutions was easy to work with, and very responsive to our needs. They produced high-quality deliverables for our projects.
Read Full Review

Lead Generation & BPO for Software Development Company

5.0 Apr 6, 2022

Moreover, their work is amazing, and so is our interaction with their team. ND-KNOW SOLUTIONS is responsive even though we’re in different time zones. We’re happy with everything they’ve done so far — our partnership is going really well.
Read Full Review

Read All Reviews

Was this helpful?
1 of 1 Customer Service Outsourcing reviews are 5 stars

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Trade Show Services Company
5.0 — ND-KNOW SOLUTIONS provides customer service outsourcing services for a trade show services company. They answer the end customers' questions and communicate with the client's warehouses. Read more
Read 1 Review

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently express satisfaction with ND-KNOW SOLUTIONS' pricing, noting it as a key factor in their selection. Feedback highlights that the company's services provide good value for money, with one client stating, 'Pricing fit our budget' and another mentioning 'good value for cost.' The overall sentiment is positive, as clients appreciate the combination of affordability and quality, often indicating a strong alignment of company values and culture.
Read All Reviews

Was this helpful?

View projects from:

Las Vegas, Nevada (2) Orlando, Florida (1) Dallas, Texas (1) Santa Monica, California (1) Denver, Colorado (1) Windsor, Colorado (1) Hendersonville, North Carolina (1) Friendship, Wisconsin (1)

Was this helpful?
View Profile
Contact One

4.3 8 reviews

$1,000+

< $25 / hr

10 - 49

Tucson, AZ

Services provided

20% Customer Service Outsourcing

80% Call Center Services

Contact One is an inbound service provider specializing in call answering, customer service, and appointment booking. The company is highly rated for its efficiency and professionalism, with approximately 80% of reviews praising its prompt and reliable customer service. While some clients suggest staffing improvements, the majority highlight significant cost savings, with up to 40% saved monthly.

See all 8 projects
Reviews mention Reliable
Clients consistently highlight Contact One's reliability as a key strength. One client noted a significant improvement in customer service quality, stating they have 'fewer errors' and described the company as a 'great, reliable partner.' Additionally, the promptness in response times was emphasized, with feedback indicating they are 'quick to respond.' Overall, the sentiment regarding reliability is overwhelmingly positive, showcasing Contact One as a dependable service provider.

Customer Phone Support for Service Company

4.5 Aug 12, 2017

They are a great, reliable partner. Since working with them we have fewer errors. We've been together since October 2015.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

Contact One has received positive feedback across multiple industries, including Information Technology, Hospitality & Leisure, Utilities, and Telecommunications. Clients highlight their strengths in customer service, prompt response times, and professionalism. The overall sentiment is highly favorable, with businesses in Hospitality & Leisure and Telecommunications particularly noting their efficiency and reliability, while those in Utilities express satisfaction with their professional handling of calls. This provider is well-suited for companies seeking effective inbound services in these sectors.
Read All Reviews

Select Industry to see insights

Information technology Hospitality & leisure Utilities Other industries Telecommunications Business services

Was this helpful?

Average Project Cost Breakdown

$1,000,000 to $9,999,999 (3) Less than $10,000 (2) $50,000 to $199,999 (2)

What Clients Have Said
Overall, clients express satisfaction with Contact One's value for money, often noting significant savings. One client reported a monthly saving of up to $50,000, while another mentioned a 40% cost reduction. The pricing structure is generally perceived as reasonable, though some feedback indicates that prices could be slightly high. Clients appreciate the quality of service relative to costs, highlighting effective communication and prompt customer service as key strengths.
Read All Reviews

Was this helpful?

View projects from:

Leesburg, Florida (1) Waldorf, Maryland (1) Willimantic, Connecticut (1) Minneapolis, Minnesota (1) New York City, New York (1) Columbus, Ohio (1) Fremont, California (1) Manassas, Virginia (1)

Was this helpful?
View Profile
eDataIndia

5.0 1 review

Undisclosed

Undisclosed

50 - 249

Delhi, India

Services provided

40% Customer Service Outsourcing

40% Back Office Outsourcing

10% Finance & Accounting Outsourcing (FAO) +2 services

5% Search Engine Optimization

5% Social Media Marketing

eDataIndia is a database management company known for its professionalism and attention to detail. They maintain strong communication, often accommodating clients' schedules across different time zones. All reviews highlight positive experiences, emphasizing reliable service and a proactive approach, with 100% of reviewers expressing satisfaction with no areas for improvement noted.

See all 1 projects

Industry Experience

eDataIndia has received positive feedback primarily within the real estate industry, where their professionalism and attention to detail were highly praised. Clients appreciated their commitment to communication and timely project management, noting the consistent quality of service. Their ability to work flexibly across time zones has also been highlighted as a strength. Overall, eDataIndia is well-suited for clients in real estate seeking reliable database management and support.
Read All Reviews

Select Industry to see insights

Real estate

Was this helpful?

Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients commend eDataIndia for providing excellent value for money, particularly highlighting their professionalism and attention to detail. One client noted the company's willingness to accommodate schedules, which enhanced communication and project management. Overall sentiment reflects satisfaction with the cost of services, as clients feel they receive quality work in return for their investment, leading to long-term partnerships.
Read All Reviews

Was this helpful?

View Profile
AnswerLive

4.6 7 reviews

Undisclosed

Undisclosed

50 - 249

Gastonia, NC

Services provided

20% Customer Service Outsourcing

50% Call Center Services

15% Back Office Outsourcing +1 service

15% Sales Outsourcing

AnswerLive is a call center service provider specializing in after-hours and 24/7 answering services. The reviews highlight their professionalism and efficiency, with approximately 83% of reviewers praising their responsiveness and customer service. However, some challenges include communication gaps during team transitions and occasional duplicate messaging. Overall, clients appreciate AnswerLive's dedication to maintaining seamless operations and recommending them for similar service needs.

See all 7 projects
Reviews mention High-quality work
Clients have consistently praised AnswerLive for delivering high-quality work that significantly enhances operational efficiency. One client noted, 'The quality of their work is great' and highlighted the team's ability to efficiently manage calls without understaffing. This positive feedback reflects an overall sentiment of satisfaction, although a minor concern about knowledge transfer during staff changes was mentioned. Overall, AnswerLive is recognized for their effective service and responsiveness.

Call Center Service for Automotive Company

4.0 Dec 21, 2020

The quality of their work is great. It’s been a great timesaver for our in-house team.
Read Full Review

Answering Services for Pressure Washing Service

5.0 Feb 26, 2020

Most of my customers are commercial instead of residential and they’ve done a great job with fielding those calls. They’re really good at screening out unnecessary calls from telemarketers and know which ones to push through for me to answer, so they help both me and our customers efficiently.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

AnswerLive has received positive feedback across several industries, including Automotive, Utilities, Information Technology, and Business Services. Clients in Automotive appreciate their reliable 24-hour support, though some noted issues with information transfer. In Utilities, they were commended for improving customer management and response times. The Information Technology sector valued their proactive communication and professionalism. Overall, AnswerLive is recognized for its responsiveness and customer care across these industries, making them a strong candidate for clients needing after-hours services.
Read All Reviews

Select Industry to see insights

Information technology Automotive Utilities Business services Healthcare Consumer Products

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (3) $10,000 to $49,000 (2) $50,000 to $199,999 (1)

What Clients Have Said
Clients generally express satisfaction with AnswerLive's pricing and value for money. One client noted an investment of $450 per month, stating it significantly saved time for their in-house team. Another highlighted a yearly expenditure of $15,000–$20,000, emphasizing the service's responsiveness and reliability. Overall, feedback indicates that clients feel the pricing is reasonable given the quality of service provided, with one client mentioning they have not seen price increases over a decade, reinforcing their positive sentiment.
Read All Reviews

Was this helpful?

View projects from:

Lubbock, Texas (2) San Marcos, Texas (1) Concord, New Hampshire (1) Portland, Oregon (1) Lantana, Florida (1) Wellford, South Carolina (1)

Was this helpful?
View Profile
CXG Business Process Outsourcing

5.0 1 review

Undisclosed

Undisclosed

50 - 249

Sofia, Bulgaria

Services provided

25% Customer Service Outsourcing

24% Call Center Services

21% Back Office Outsourcing +2 services

15% Recruiting

15% Staffing

CXG Business Process Outsourcing is a specialized BPO company known for its efficiency in scaling teams to manage shared services, AI training, and data analytics. Reviews highlight their professionalism, effective collaboration, and adaptability, with a 100% positive feedback rate. Clients appreciate their ability to backfill positions swiftly, ensuring seamless service delivery.

See all 1 projects

Industry Experience

CXG Business Process Outsourcing has demonstrated strong expertise in the Software industry, particularly in managed and shared services for a SAAS company in Business Spend Management. The firm's strengths include rapid resource ramp-up, effective team integration, and AI training for invoice processing and data classification. Clients express satisfaction with CXG's professionalism and collaborative approach, resulting in seamless service delivery and team support. Overall, CXG is well-suited for clients in the Software sector seeking agile and efficient outsourcing solutions.
Read All Reviews

Select Industry to see insights

Software

Was this helpful?

Average Project Cost Breakdown

$200,000 to $999,999 (1)

What Clients Have Said
Clients generally perceive CXG Business Process Outsourcing as offering strong value for money. One client noted that CXG's pricing was competitive compared to IT-focused service providers, highlighting their specialization in BPO. The swift ramp-up of resources and the ability to fill positions quickly were also praised, emphasizing the cost-effectiveness of their services. Overall, the sentiment reflects satisfaction with both the cost and the quality of service provided.
Read All Reviews

Was this helpful?

View Profile
RPR Services, LLC.

4.8 4 reviews

$10,000+

< $25 / hr

10 - 49

Nagpur, India

Services provided

10% Customer Service Outsourcing

50% Back Office Outsourcing

30% Commercial Property Management +1 service

10% Web Design

RPR Services, LLC. is a company specializing in property preservation data processing and administrative support, particularly for photo uploads, invoice processing, and bid preparation. Reviews indicate that they are valued for their competitive pricing, robust coverage, and close attention to client needs, with approximately 100% of reviewers acknowledging their effective communication and consistent performance. Some improvement in proactive problem-solving and attention to detail was suggested by a few clients.

See all 4 projects
Reviews mention Reasonable pricing
Clients have consistently praised RPR Services, LLC for their reasonable pricing. One client noted that RPR's rates were 'very competitive,' especially compared to a previous provider that was 'pricey.' Additionally, the client highlighted the value of their services, stating that RPR 'provides very robust coverage' at a fair cost, which has alleviated significant administrative burdens. Overall, the sentiment regarding pricing is positive, reflecting satisfaction with the value received.

BPO for Property Restoration & Repairs Company

5.0 Jul 31, 2020

They’re priced very reasonably and provide very robust coverage.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

RPR Services, LLC has received positive feedback primarily from clients in the real estate industry, specifically in property preservation. Clients commend their ability to efficiently handle processing needs, photo uploads, and invoice management, significantly alleviating administrative burdens. The overall sentiment is favorable, highlighting RPR's competitive pricing, robust coverage, and effective communication. However, there are suggestions for improvement in attention to detail and adaptability to changing client requirements, indicating potential for growth in service delivery.
Read All Reviews

Select Industry to see insights

Real estate

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently report that RPR Services, LLC offers competitive pricing and substantial value for money. One client noted their rates were 'very reasonable' and highlighted the benefit of 24-hour coverage, while another emphasized the efficiency gained from outsourcing work orders, allowing better utilization of internal staff. Overall, the sentiment indicates satisfaction with the cost-effectiveness of their services, despite occasional calls for improved attention to detail.
Read All Reviews

Was this helpful?
View Profile
CX Collective

5.0 13 reviews

$5,000+

$150 - $199 / hr

2 - 9

Inglewood, CA

Services provided

20% Customer Service Outsourcing

30% CRM Consulting and SI

20% Business Consulting +2 services

20% Call Center Services

10% Financial Consulting

CX Collective is a Customer Service BPO firm specializing in CX strategy, design, and implementation. Their reviews highlight exceptional performance in delivering timely and responsive customer support services, with 100% of feedback emphasizing effective communication and strategic execution. Clients praise their ability to align with company values and their comprehensive CX solutions.

See all 13 projects
Reviews mention Knowledgeable
The sentiment regarding CX Collective's knowledge is overwhelmingly positive, with clients highlighting their expertise in customer experience strategies. One client noted their 'knowledge in CX' as 'second to none,' while another emphasized their 'very broad help desk knowledge' and 'great people skills.' Clients consistently praised their ability to provide insightful recommendations and effective training, contributing to improved operational efficiencies and enhanced customer service capabilities.

CX Strategy Development for Pet Supplement Manufacturer

5.0 Jul 8, 2023

Their knowledge in CX, and their ability to design and execute a strong CX strategy felt second to none. Their ability to quickly understand our company and goals, and help us to design a CX system to allow us to delight our customers at every touchpoint was impressive!
Read Full Review

Business Consulting for Religious Organization

5.0 Jan 29, 2021

Ty's very broad help desk knowledge, her great people and communication skills. The extra steps Ty took to help us and she still is.
Read Full Review

Business Training for Beauty Products Store

5.0 Jan 22, 2021

Aside from awesome personalities, the ladies we worked with were knowledgeable, informative and provided resources / referrals for other areas that we were experiencing growth in that were not related to their specialties.
Read Full Review

CRM Consulting & SI for Online Auction Platform

5.0 Jan 20, 2026

They were easy to talk to, very proactive and responsive, and very knowledgeable in many areas for CX.
Read Full Review

UI/UX & Web Design for Natural Beauty Retailer

5.0 Dec 5, 2020

The Workforce Pro was very professional and knowledgeable.
Read Full Review

Read All Reviews

Was this helpful?
1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Recent reviews of CX Collective indicate a high level of client satisfaction, particularly regarding their expertise in customer support solutions. Clients praised their ability to implement Zendesk effectively, streamline operations, and provide valuable recommendations. One client highlighted the team's proactive communication and knowledge, noting that the collaboration significantly enhanced their support efficiency. Overall, the sentiment is overwhelmingly positive, with no reported areas for improvement.
Read 1 Recent Review

Was this helpful?

1 of 1 Customer Service Outsourcing reviews are 5 stars

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

CX Strategy Development for Pet Supplement Manufacturer
5.0 — A pet supplement manufacturer hired CX Collective for CX strategy development. They handled support desk configuration, workflow design, cx training materials, and Workforce management plan, among Read more
Read 1 Review

Was this helpful?

View projects from:

United States (12) Canada (1)

Was this helpful?
View Profile
FirmsDesk

5.0 6 reviews

$5,000+

< $25 / hr

1,000 - 9,999

Services provided

65% Customer Service Outsourcing

25% Call Center Services

10% Back Office Outsourcing

FirmsDesk is a versatile business process outsourcing company offering services such as customer service, call center support, web design assistance, and translation services. Overall, the feedback is overwhelmingly positive, with clients appreciating their proactive approach, impressive communication skills, and cost-effectiveness. Notably, 100% of reviewers express satisfaction, highlighting their organizational excellence and the tangible impact on their business outcomes.

See all 6 projects
Reviews mention Reasonable pricing
Clients have expressed satisfaction with FirmsDesk's reasonable pricing, highlighting it as a cost-effective solution for their needs. One client noted that FirmsDesk is 'cost-effective' and praised their ability to meet expectations without compromising quality. Overall, the sentiment surrounding pricing is positive, with clients appreciating the value provided relative to the investment made.

Call Center & Translation Services for Outsourcing Company

5.0 Nov 5, 2021

FirmsDesk’s communication skills and ability to transcribe from Arabic to English are impressive. Additionally, they are cost-effective.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

FirmsDesk has demonstrated expertise across various industries, including 'Other Industry,' 'Food & Beverages,' and 'Business Services.' Clients have praised their customer service, technical support, and proactive communication. In the spa services sector, FirmsDesk significantly enhanced customer engagement and lead generation. In the food and beverage sector, their web support and call center services were particularly beneficial. Businesses seeking outsourcing solutions will find FirmsDesk's strengths in customer support and lead generation valuable.
Read All Reviews

Select Industry to see insights

Other Industry Food & Beverages Business services

Was this helpful?

Average Project Cost Breakdown

$10,000 to $49,000 (2) $50,000 to $199,999 (1)

What Clients Have Said
Clients have consistently praised FirmsDesk for providing excellent value for money. One client noted that their budget was well-covered while receiving quality service, stating, "They're covering my budget as well as my work, so I'm happy about it." Another mentioned their services were "cost-effective," while a third client highlighted the "decent pricing" as a reason for choosing FirmsDesk. Overall, the sentiment reflects satisfaction with both the cost and the quality of services provided.
Read All Reviews

Was this helpful?

View projects from:

India (2) United Arab Emirates (1)

Was this helpful?
View Profile

Tell us what you need — we’ll match you with top agencies in minutes.

Get My Matches

Why Trust Clutch

At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.

We evaluate service providers using a structured methodology that combines:

In-depth client interviews and ratings
Comprehensive project details
Market presence
Portfolio examples and industry recognition

This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.

Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.

We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.

Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.

Customer Support Outsourcing FAQs

Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.

E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.

A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.

Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:

Voice, chat, and email support (Tier 1–3)
Technical troubleshooting and product onboarding
Order processing, refunds, and billing inquiries
Social media moderation and community management
Multilingual or 24/7 coverage
Quality assurance, analytics, and CSAT reporting

Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.

Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:

Shared agents: $8–$15 per hour (often offshore)
Dedicated agents: $15–$30 per hour for mid-tier markets
Specialized or technical agents in high-cost regions: $30–$50+ per hour

When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.

Map your project’s unique requirements—channels, hours, volumes, and languages.
Shortlist vendors with proven experience in your industry and ticket complexity.
Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
Run a pilot or SLA-backed trial before signing a long-term contract.

Guaranteed CSAT scores without a clear methodology
Vague pricing or hidden setup fees
High agent turnover rates or lack of training documentation
Limited transparency into QA scores or call recordings
Poor data-security certifications (e.g., no ISO/PCI compliance)

How do you recruit, train, and retain agents for my account?
Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
What are your average response and resolution times for clients like us?
How is performance reported, and how often can we audit calls/chats?
What is your disaster-recovery and data-protection policy?
Can we start with a pilot program, and how is success defined?

Top Customer Support Outsourcing Companies

Best Customer Service Outsourcing Companies

Reviews mention Proactive

Digital Marketing, SMM & SEO for Software Solutions Company

Customer Support for Marketing & Advertising Company

Content Mktg & Call Center Services for Cashback Gaming Co

Staff Aug & Content Moderation for Blockchain Technology Co

CX Outsourcing for Financial Services Firm

CX Outsourcing for Financial Services Firm

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Proactive

Centralization Process & Outsourcing Svcs for Treatment Firm

Call Center Services for Nonprofit Organization

Call Center Services for Resume Builder Website

Image Annotation for Computer Vision Software

Social Media Management for Author

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Helpware CX is very responsive

Reviews mention Open to feedback

Data Annotation Services for AI Software Dev Startup

Customer Service Outsourcing for Home Technology Retailer

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Timely

Marketing & Automation Services for Real Estate Company

Reviewed 3 times in the past 6 months

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Virtual Assistant Services for Oculoplastic Surgery Clinic

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviewed 16 times in the past 6 months

Customer Service & Back-Office Support for Protection Agency

Industry Experience

Select Industry to see insights

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Transparent

Business Services for PR & SMM Company

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Patient

Live Chat Support for Coworking Website

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Customer Service Outsourcing for Software Company

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Flexible

Customer Support for Game Development Company

Dev Staff Augmentation for Salesforce Consultancy

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Email and Live chat Support

Reviews mention Reliable

Call Waiting Support for Telecommunications Service

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Professional

Intelligent Office Saves Hundreds of Labor Hours