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Top Customer Support Outsourcing Companies

Great customer experiences keep buyers loyal, but building an in-house support team isn’t always practical. Customer support outsourcing companies give you on-demand talent, multichannel expertise, and 24/7 coverage so you can focus on core growth. Clutch curates the world’s top providers through a rigorous, review-driven vetting process that verifies client results, industry expertise, and service quality. Use the filters on this page to sort firms by budget, location, industry focus, or service line, or jump directly to leading markets such as Customer Support Companies in the United States, Customer Support Firms in the United Kingdom, and Customer Support Agencies in Canada. Read in-depth client reviews, compare portfolios, and hire with confidence.

Ratings Updated: February 14, 2026

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Hugo Inc.

5.0 28 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Chicago, IL

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.

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Reviews mention Great project management
Clients consistently praise Hugo's exceptional project management capabilities, highlighting their timely delivery and proactive communication. One client noted, 'Hugo's project management was exemplary throughout our engagement,' emphasizing their commitment to deadlines and responsiveness. Another remarked on the team's agility, stating they moved from contract signing to pilot launch in just one week. Overall, the sentiment reflects a strong confidence in Hugo's ability to manage projects efficiently and adapt to client needs.

Call Center Services for Automotive Company

5.0 Jun 27, 2024

Hugo’s regular updates and transparent reporting allowed us to stay informed about progress and make informed decisions. Overall, Hugo's strong project management capabilities were crucial in the successful implementation and ongoing management of our customer engagement initiatives.
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Digital Marketing, SMM & SEO for Software Solutions Company

5.0 Dec 8, 2023

Hugo's project management was exemplary throughout our engagement. They consistently delivered project milestones on time, demonstrating a strong commitment to timelines and deadlines. Their proactive approach to communication and responsiveness to our needs played a crucial role in the project's success.
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CX Outsourcing for Financial Services Firm

5.0 Apr 25, 2025

Hugo's project management has been great! They moved from contract signing to pilot launch in 1 week, demonstrating remarkable efficiency. Our communication flows seamlessly through Slack with weekly calibration calls keeping everything on track. Their reporting provides clear, actionable insights, and the team's agility allows them to quickly adapt to our evolving needs.
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11 of 12 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

CX Outsourcing for Financial Services Firm
5.0 — Hugo Inc. provides CX outsourcing services for a financial services firm. They support the client's expansion to key markets, streamline their partner onboarding process, and execute a customer Read more
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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Helpware CX

4.8 46 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Lexington, KY

Services provided

60% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services

Helpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.

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3 of 3 Customer Service Outsourcing reviews are 5 stars

$200,000 – $999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Parking Software Company
5.0 — Helpware provides ongoing customer service outsourcing services for a parking software company. The team handles equipment and software; they’re in charge of remotely troubleshooting issues for Read more
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Industry Experience

Helpware has demonstrated strong capabilities across various industries including Information Technology, Healthcare, Software, eCommerce, Consumer Products, and Financial Services. Clients commend their expertise in providing scalable customer support, technical troubleshooting, and marketing services. The overall sentiment reflects high satisfaction with their responsive communication, adaptability, and the quality of work. Industries like Healthcare and IT Services highlight significant improvements in operational efficiency and customer satisfaction, marking Helpware as a suitable partner for organizations seeking reliable and high-quality outsourcing solutions.
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Information technology Arts, entertainment & music Healthcare Software eCommerce Consumer Products Education IT Services Food & Beverages Nonprofit Media Advertising & marketing Business services Financial services Retail Other Industry Automotive

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Average Project Cost Breakdown

$50,000 to $199,999 (12) $10,000 to $49,000 (10) Less than $10,000 (4) $200,000 to $999,999 (3) $1,000,000 to $9,999,999 (3) $10,000,000 + (1)

What Clients Have Said
Helpware is consistently praised for delivering strong value for money, with clients noting that their pricing aligns well with the quality of service provided. For instance, a customer support manager highlighted that Helpware's pricing fit their budget while offering great value, leading to improved customer satisfaction scores. Another client mentioned their investment of $18,000 monthly for six employees, emphasizing the cost-effectiveness and successful outcomes achieved. Overall, clients feel that Helpware offers exceptional service relative to the costs incurred.
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More responsive than most other service providers

Helpware CX is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Mindy Support

4.8 37 reviews
Premier Verified

Undisclosed

Undisclosed

1,000 - 9,999

Limassol, Cyprus

Services provided

35% Customer Service Outsourcing

35% Data Annotation Services

30% Generative AI

Mindy Support is a Customer Service BPO specializing in multilingual customer support, call center outsourcing, and remote customer care services. Reviews indicate a 100% satisfaction rate, with clients praising their efficient project management and proactive communication. Notable strengths include scalability and timely delivery, though there is a suggestion to expand language offerings and enhance training for telephone support staff.

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1 of 3 Customer Service Outsourcing reviews are 5 stars

2 new reviews for Customer Service Outsourcing in past 6 months

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Multilingual Customer Service & Back-Office for Beauty Brand
5.0 — Mindy Support provided multilingual call center and back-office services for a beauty brand. The team handled customer inquiries and supported data entry, order processing, account management, and Read more
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Industry Experience

Mindy Support has demonstrated significant expertise across various industries, primarily in Beauty, Automotive, eCommerce, IT Services, Software, Engineering, and Healthcare. Clients commend their multilingual support and operational efficiency, particularly in customer service and data annotation tasks. In the Beauty sector, they've improved productivity and language offerings, while in IT Services and Software, they've enhanced model accuracy with high-quality annotations. Overall, feedback reflects strong project management, flexibility, and responsiveness, making Mindy Support a reliable partner for businesses seeking effective outsourcing solutions.
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Beauty Beauty & Cosmetics Automotive eCommerce Manufacturing IT Services Engineering Software Research Arts, entertainment & music Financial services Utilities Gaming Other Industry Construction Healthcare Information technology Advertising & marketing

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Average Project Cost Breakdown

Less than $10,000 (13) $10,000 to $49,000 (7) $50,000 to $199,999 (2)

What Clients Have Said
Clients consistently highlight Mindy Support's competitive pricing and excellent value for money. For instance, one client from Monat Global praised the company's 'good value for cost,' while another noted that Mindy Support's pricing fit their budget effectively. Overall, the sentiment is overwhelmingly positive, with multiple clients expressing satisfaction with the quality of service relative to costs, emphasizing that Mindy Support delivers quality results efficiently and affordably.
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United States (9) Germany (5) Austria (3) Switzerland (2) Canada (2) Finland (2) England (2) Israel (2) Netherlands (2) France (1) Sweden (1) Portugal (1) Liechtenstein (1) Greece (1)

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Bungee (formerly Direct Answer)

4.8 7 reviews

$1,000+

< $25 / hr

10 - 49

Capon Bridge, WV

Services provided

35% Customer Service Outsourcing

45% Call Center Services

10% Back Office Outsourcing +1 service

10% Sales Outsourcing

Bungee (formerly Direct Answer) is a customer service outsourcing company providing call center, data processing, and fulfillment services. The reviews reflect a high level of satisfaction, with about 90% of clients noting their exceptional communication, adaptability, and customer service skills. Clients highlight their quick response and ability to seamlessly integrate with existing teams, contributing significantly to operational efficiency and increased revenue.

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Reviews mention Open to feedback
Clients have noted Bungee's (formerly Direct Answer) strong openness to feedback, emphasizing their communicative nature and receptiveness to constructive criticism. One client highlighted that errors were promptly addressed, showcasing their commitment to problem-solving. They appreciated the team's willingness to learn about specific organizational values, which enhanced collaboration. Overall, client sentiment reflects satisfaction with the responsiveness and adaptability of the team, contributing positively to ongoing partnerships.

Corporate & Donor Call Answering for Global Rights Organization

4.5 Apr 19, 2018

They’re communicative and open to constructive feedback. Most of the work they do for us involves processing donations, and when there’s been an error, they've always been receptive to feedback and finding a solution. Usually, the more contact I have with them, the more problems we’re having, so I take it as a good sign if I don’t hear from them frequently.
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Industry Experience

Bungee has extensive experience across several industries, including Media, Utilities, and Nonprofit sectors. Clients commend their effective communication, customer service, and adaptability, often noting significant improvements in operational efficiency and revenue growth. Their strengths lie in handling call management, data processing, and donor relations, resulting in positive overall sentiment. Organizations in need of customer service support, data entry, or fundraising assistance may find Bungee to be a suitable partner.
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Media Utilities Nonprofit Arts, entertainment & music

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Average Project Cost Breakdown

$50,000 to $199,999 (2) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients have consistently praised Bungee (formerly Direct Answer) for offering excellent value for money. One client noted they switched to Bungee seeking quality over cost, resulting in significant savings through improved service. Another mentioned their affordable pricing compared to competitors, attributing over $100,000 in revenue to their effective call handling. Overall sentiment reflects that clients perceive the investment as worthwhile, with many emphasizing the high quality of service received relative to the costs incurred.
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Washington, District of Columbia (1) Oklahoma City, Oklahoma (1) San Francisco, California (1) Arlington, Virginia (1) Vienna, Virginia (1) Short Hills, New Jersey (1)
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BolsterBiz

5.0 4 reviews

$1,000+

< $25 / hr

50 - 249

Services provided

30% Customer Service Outsourcing

10% Content Marketing

10% Conversion Optimization +5 services

10% Email Marketing

10% IT Staff Augmentation

10% Pay Per Click

10% Search Engine Optimization

10% Social Media Marketing

BolsterBiz is a Customer Support Outsourcing company specializing in delivering high-caliber customer service solutions, including recruiting, training, and managing customer service teams. They consistently receive positive feedback, with reviewers praising their timely delivery, flexibility, and ability to scale operations effectively. Notably, 100% of the reviews mention their alignment with company values and impressive project management skills.

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Reviews mention Easy to work with
Clients consistently highlight BolsterBiz's ease of collaboration, noting their exceptional responsiveness and proactive approach. One client emphasized that the team 'always delivers on time' and quickly addresses requests, demonstrating a strong work ethic. Additionally, feedback indicates that employees at BolsterBiz genuinely enjoy their work, contributing to a positive partnership. Overall, the sentiment reflects a high level of satisfaction with the company's collaborative spirit and dedication to client needs.

Customer Service Outsourcing for Financial Services Co

5.0 Jan 23, 2025

Sanju and Rajesh are easy to work with and always keep us in the loop about high-level updates. They care about their employees and make sure senior agents are rewarded for their hard work through granting promotions. We have multiple Bolster agents who have been with us for years, that alone is enough to show us how great they treat their employees and business partners.
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3 of 3 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Mobile Games Company
5.0 — BolsterBiz provides customer support services for a mobile games company. The team helps solve various queries for end customers, troubleshoot issues, de-escalate situations, and provide support Read more
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Industry Experience

BolsterBiz has demonstrated expertise across the Gaming, Financial Services, and eCommerce industries. Clients in Gaming noted substantial improvements in customer support efficiency, while Financial Services praised enhancements in ticket management and customer satisfaction scores. eCommerce businesses highlighted BolsterBiz's ability to provide luxury brand-aligned customer service and effective PPC management. Overall, feedback reflects a strong sentiment of reliability, responsiveness, and alignment with client values, making BolsterBiz a suitable choice for companies in these sectors.
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Gaming Financial services eCommerce

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients consistently highlight BolsterBiz's competitive pricing and excellent value for money, noting that their services fit within budget while exceeding expectations. For instance, one client emphasized that BolsterBiz provided 'good value for cost,' while another mentioned that their 'pricing fit our budget.' Overall sentiment reflects satisfaction with their cost-effectiveness, as clients appreciate the quality of service received relative to the investment made.
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ZRAFTED

5.0 3 reviews

Undisclosed

$50 - $99 / hr

10 - 49

Toronto, Canada

Services provided

30% Customer Service Outsourcing

40% Web Development

15% Search Engine Optimization +1 service

15% Social Media Marketing

ZRAFTED is a multifaceted digital agency specializing in web design, SEO, and lead generation. The company is praised for its fast communication, value for money, and friendly support, with 100% of reviewers highlighting their responsiveness and effective project management. Clients appreciate ZRAFTED's ability to deliver projects on time and adapt to changes without hesitation.

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Reviews mention Reasonable pricing
Clients consistently highlight ZRAFTED's reasonable pricing as a key advantage. One client noted that their pricing 'fit our budget' and emphasized the 'great value for cost' provided. Another reviewer praised the company's 'value for money' and friendly support, indicating a strong alignment between service quality and pricing. Overall, the sentiment surrounding ZRAFTED's pricing is overwhelmingly positive, with clients appreciating both affordability and the quality of service received.

Web Dev, Design & Migration for Apartment Rental Company

5.0 Jul 14, 2023

Very fast communication, value for money is great and they have a very friendly support. You can ask a million questions and they will answer. They even taught me how to make edits on the website so I can change prices of the rentals anytime myself.
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Industry Experience

ZRAFTED has demonstrated expertise in the real estate and financial services industries, receiving positive feedback for their ability to enhance website design and SEO for real estate clients, resulting in increased leads and customer engagement. In the financial sector, they excelled in lead generation, effectively identifying potential clients. Overall, clients highlight ZRAFTED's strong communication, timely delivery, and value for money, indicating they are a suitable partner for projects in both industries.
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Real estate Financial services

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Average Project Cost Breakdown

Less than $10,000 (2)

What Clients Have Said
Clients consistently highlight ZRAFTED's excellent value for money, with one client stating that their pricing fit within budget and emphasized 'great value for cost.' Another client noted their satisfaction with the leads generated, attributing successful conversions to ZRAFTED's understanding of client needs. Overall, feedback indicates that ZRAFTED delivers high-quality services efficiently, with prompt communication and a commitment to meeting client expectations, reinforcing the perception of a strong return on investment.
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Canada (1) United States (1)
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IQ BackOffice

5.0 2 reviews

$5,000+

Undisclosed

250 - 999

Services provided

20% Customer Service Outsourcing

35% Accounting

35% Back Office Outsourcing +1 service

10% Call Center Services

IQ BackOffice is a back-office service provider specializing in payment processing, cyber security, and legal crowdsourcing services. The company is highly regarded for its innovative technology, excellent customer service, and ability to significantly save clients time and money, with 100% positive feedback. Reviewers frequently mention their strengths in efficiency and safety, with no noted areas for improvement.

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Reviews mention Timely
The feedback regarding IQ BackOffice highlights their timely service delivery and efficiency. Clients noted that the company significantly saves them time, with one client reporting a monthly savings of 150 hours. Additionally, clients emphasized that the service is both fast and safe, contributing to a smooth operational process. Overall, the sentiment is highly positive, with no suggestions for improvement, indicating satisfaction with their timely responsiveness.

Cybersecurity and Legal Crowdsourcing for Healthcare Firm

5.0 Nov 2, 2017

The service provider's strengths include being very safe and fast. This indicates a commitment to timely delivery of services, ensuring that operations are both secure and efficient. This aspect of their service has been consistently maintained since the beginning of our engagement in Aug. 2005.
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Industry Experience

IQ BackOffice has demonstrated expertise in the healthcare and business services industries, providing innovative and efficient back-office solutions. Clients have praised their ability to enhance operational efficiency, save time, and reduce costs. Overall sentiment reflects strong satisfaction with their services, emphasizing their excellent customer support and the effectiveness of their technology. Potential clients in healthcare and business services can expect reliable, secure, and impactful support tailored to their operational needs.
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Business services Healthcare

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Average Project Cost Breakdown

$10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients generally perceive IQ BackOffice as offering good value for money, highlighting significant cost savings and efficiency improvements. One client reported saving $2,200 monthly and 150 hours of staff time, while another noted a monthly saving of $5,000 with 20-30 hours saved. Their pricing structures vary, with some clients opting for annual packages and others for hourly billing. Overall, feedback indicates satisfaction with both cost-effectiveness and service quality.
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MAP Communications

4.2 14 reviews

Undisclosed

Undisclosed

10 - 49

Chesapeake, VA

Services provided

30% Customer Service Outsourcing

70% Call Center Services

MAP Communications is a call-answering service provider. Their reviews show a mixed reception, with one client expressing dissatisfaction due to inadequate customer support and billing issues, while another client highlights their efficient call management and communication skills, resulting in improved revenue and efficiency. Approximately 50% of the feedback is positive, with customer service and response time being frequently mentioned strengths.

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Reviews mention Efficient
Clients have praised MAP Communications for their efficient services, highlighting their quick response times and ability to meet deadlines. One client noted a significant reduction in hours and costs, stating they saved 'tons of hours and thousands of dollars.' Moreover, the company has been credited with improving revenue and overall efficiency, indicating a strong alignment with client needs and expectations.

Customer Experience Assistance for Manufacturing Service

5.0 Nov 2, 2017

They improved our revenue and efficiency. They have flawless communication skills.
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Industry Experience

MAP Communications has demonstrated expertise across various industries, including Business Services, Manufacturing, Financial Services, Consumer Products, Information Technology, Real Estate, Healthcare, and Retail. Clients in Manufacturing reported significant savings and improved efficiency, while feedback from Business Services highlighted challenges in call handling. Overall sentiment varies, with strong satisfaction in Manufacturing and concerns about service quality in Business Services, suggesting a good fit for sectors prioritizing customer experience and inbound call management.
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Business services Manufacturing Financial services Other Industry Consumer Products Information technology Real estate Healthcare Retail

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Average Project Cost Breakdown

Less than $10,000 (12) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients have mixed sentiments regarding MAP Communications' cost and value for money. One reviewer appreciated the pricing that fit their budget, while another highlighted significant savings in hours and costs, attributing increased efficiency and revenue to their services. However, the former expressed dissatisfaction with service quality and billing issues, indicating that the perceived value did not meet expectations. Overall, while some clients find value in the cost-effectiveness, others feel the service does not justify its pricing.
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Maitland, Florida (1) Miami, Florida (1) Sarasota, Florida (1) Valrico, Florida (1) Atlanta, Georgia (1) Wilmington, North Carolina (1) Columbia, Tennessee (1) Memphis, Tennessee (1) Wayne, New Jersey (1) Lorain, Ohio (1) Fremont, California (1) San Bernardino, California (1) Coventry, Connecticut (1)
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Unee Solutions

5.0 1 review

$1,000+

< $25 / hr

50 - 249

Bengaluru, India

Services provided

10% Customer Service Outsourcing

50% Call Center Services

25% Back Office Outsourcing +1 service

15% Sales Outsourcing

Unee Solutions is a lead generation company known for its tailored services, particularly excelling in niche markets. Reviews indicate 100% positive feedback, highlighting their ability to significantly increase leads and save clients' time. Clients appreciate their innovative approach and problem-solving skills, with no noted areas for improvement.

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Industry Experience

Unee Solutions has received positive feedback primarily in the Hospitality & Leisure industry for their lead generation and appointment booking services. Clients commend their tailored approach, exceptional work ethic, and innovative solutions that effectively address unique business challenges. The overall sentiment is highly favorable, with clients appreciating the time saved and increased lead generation. This provider is well-suited for businesses seeking customized marketing support in niche markets.
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Hospitality & leisure

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have expressed that Unee Solutions provides excellent value for money, particularly in lead generation services. One client noted that while they previously spent approximately $1,500 monthly for minimal leads, they now invest $2,000 for significantly higher output, emphasizing the invaluable time savings achieved. Overall, feedback highlights the company's tailored approach and effectiveness, with clients feeling that the cost is justified by the substantial results delivered.
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Seamless Virtual Assistant

5.0 1 review

$1,000+

< $25 / hr

10 - 49

Services provided

20% Customer Service Outsourcing

50% Back Office Outsourcing

15% Call Center Services +1 service

15% Sales Outsourcing

Seamless Virtual Assistant is a company specializing in administrative support services, including coordinating email messaging and setting up demo dates. The overall feedback is overwhelmingly positive, with 100% of reviewers highlighting their timely delivery, helpful personal interactions, and alignment with client values, resulting in successful project outcomes. Clients consistently express satisfaction with their professionalism and responsiveness.

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Industry Experience

Seamless Virtual Assistant has demonstrated expertise primarily in the construction industry, providing support in credentialing systems and email coordination. Clients have reported high satisfaction with their project management, timely delivery, and responsive communication. The overall sentiment is positive, highlighting their alignment with client values and their ability to generate successful outcomes, such as increased demo setups. Potential clients in construction can expect impactful results and a collaborative partnership.
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Construction

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients consistently praise Seamless Virtual Assistant for providing good value for money, as highlighted by a CEO who noted the company's pricing fit their budget and aligned with their values. The positive sentiment is reinforced by feedback on effective project management and timely delivery, indicating that the cost is justified by the quality of service received. Overall, clients feel they receive excellent value relative to the costs involved.
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BonBon Strategic

4.9 5 reviews

$1,000+

$100 - $149 / hr

2 - 9

Lafayette, LA

Services provided

10% Customer Service Outsourcing

25% Business Consulting

20% Back Office Outsourcing +6 services

10% Financial Consulting

10% IT Strategy Consulting

10% Logistics & Supply Chain Consulting

6% HR Consulting

6% HR Outsourcing

3% Staffing

BonBon Strategic is a strategic operations and consulting firm specializing in business process optimization, marketing strategy, and operational management. Overwhelmingly positive feedback highlights Kate's responsive communication, strategic insight, and ability to streamline processes, with 100% of reviewers noting her effectiveness in managing diverse tasks and improving business efficiency. Clients commend her ability to transform business operations and provide tailored solutions for entrepreneurs.

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Reviews mention Efficient
Clients have noted BonBon Strategic's efficiency in managing business operations, particularly in streamlining processes and improving organization. One client praised their timely delivery and effective communication, stating, "They finished what they said when they said." Another highlighted the significant improvements in productivity and office management, attributing these successes to the systematic approach implemented by BonBon Strategic. Overall, the sentiment regarding their efficiency is overwhelmingly positive.

Recruiting & Business Services for Residential Remodeling Co

5.0 Jul 30, 2022

Thanks to BonBon Strategic, I’m running more efficiently now, to the point where I could hire again if I needed to. Before working with them, I wasn’t running my business very well, and Kate was adept at helping me change that; she’s the big gun I called to clean up a big mess. BonBon Strategic was timely and efficient; they finished what they said when they said. They were also very communicative. If I needed to know something, Kate would let me know, asking questions when she had them.
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Industry Experience

BonBon Strategic has demonstrated expertise across several industries including IT Services, Other, Construction, Real Estate, and Food & Beverages. Clients have praised their ability to streamline business operations, enhance marketing strategies, and establish effective communication systems. Overall sentiment is positive, highlighting BonBon's strengths in project management, responsiveness, and tailored support, making them an excellent fit for small businesses seeking operational efficiency and strategic growth.
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Construction Real estate IT Services Other Industry Food & Beverages

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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (2) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently commend BonBon Strategic for their cost-effective services and excellent value for money. One client noted that the initial assessment and subsequent agreement were reasonably priced, leading to significant cost savings through expense analysis. Another client highlighted the impressive return on investment, stating that their business grew from five to 40 units, attributing this success to BonBon's support. Overall, feedback indicates high satisfaction with the pricing relative to the quality and efficiency of services provided.
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ANTS

5.0 3 reviews

$1,000+

< $25 / hr

250 - 999

Services provided

40% Customer Service Outsourcing

30% Back Office Outsourcing

15% Call Center Services +1 service

15% Sales Outsourcing

ANTS is a Customer Service Outsourcing (CSO) company specializing in creating efficient sales and support teams. Their services have led to a 74% increase in net sales and a 39% growth in returning customer requests. Reviews highlight their result-oriented approach, flexibility, and 24/7 availability, with 100% positive feedback emphasizing prompt responsiveness and innovative problem-solving.

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1 of 1 Customer Service Outsourcing reviews are 5 stars

Less than $10,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Services for Petroleum Products Trading Company
5.0 — ANTS provides ongoing phone support and after-sales support for a petroleum products trading company. The team created a script sale strategy and post-selling services strategy. Read more
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Industry Experience

ANTS demonstrates strong expertise in the Energy & Natural Resources sector, particularly in petroleum products trading. The company has been praised for forming efficient sales teams and implementing effective post-selling service strategies, which led to a 74% increase in net sales and a 39% rise in repeat customer requests. Clients appreciate ANTS for their result-oriented approach, flexibility, and responsiveness, indicating a positive overall sentiment in this industry.
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Energy & natural resources

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Average Project Cost Breakdown

What Clients Have Said
Clients perceive ANTS as offering good value for money, with one review highlighting their competitive pricing and alignment of company values. The Co-Managing Partner of Nord Energy LLC noted that ANTS provided a flexible management approach and 24/7 support, contributing to a significant 74% growth in net sales. Overall, feedback indicates satisfaction with the cost relative to the results achieved, affirming ANTS's effectiveness as a partner.
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Staff Outsourcing Solutions

4.4 8 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Cebu City, Philippines

Services provided

10% Customer Service Outsourcing

10% Back Office Outsourcing

10% Business Consulting +7 services

10% Call Center Services

10% Demand Generation Marketing

10% Ecommerce Marketing

10% Finance & Accounting Outsourcing (FAO)

10% HR Outsourcing

10% IT Staff Augmentation

10% Sales Outsourcing

Staff Outsourcing Solutions is a Customer Service BPO providing Remote Customer Care and Call Center Solutions. The company is noted for its cost-effective services and cultural alignment with clients. With a 100% positive feedback rate, clients commend their efficiency, ease of collaboration, and high-quality service, with 60% of reviewers highlighting responsiveness and adaptability to evolving business needs.

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Industry Experience

Staff Outsourcing Solutions has demonstrated expertise across various sectors, including eCommerce, Consumer Products, Retail, Transportation, and Information Technology. Feedback highlights their strengths in customer service, responsiveness, and effective project management. Clients in eCommerce and Consumer Products notably praised their ability to enhance customer satisfaction and service efficiency. Overall, sentiment is highly positive, suggesting they are especially well-suited for companies seeking reliable support in customer service and operations across these industries.
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eCommerce Consumer Products Retail Transportation Information technology

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Average Project Cost Breakdown

$10,000 to $49,000 (2) $50,000 to $199,999 (1) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients consistently highlight Staff Outsourcing Solutions' competitive pricing and strong value for money. One client noted that their pricing fit their budget while delivering excellent service, stating it provided a 'good value for cost.' Another client emphasized that their investment led to improved customer satisfaction and operational efficiency, ultimately resulting in increased profits compared to their service costs. Overall, feedback indicates high satisfaction with the company's pricing relative to the quality of service provided.
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More responsive than most other service providers

Staff Outsourcing Solutions is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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United States (6) England (1)

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Telework PH

5.0 1 review

$1,000+

< $25 / hr

250 - 999

Baliuag, Philippines

Services provided

25% Customer Service Outsourcing

25% Back Office Outsourcing

25% Call Center Services +1 service

25% Data Annotation Services

Telework PH is a data management service provider specializing in handling repetitive tasks such as data scraping and organization. Reviews reflect a 100% positive sentiment, highlighting their efficiency in saving clients significant time and the team's excellent decision-making skills, with frequent communication and smooth project execution noted as standout qualities.

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PATLive

4.9 8 reviews

Undisclosed

Undisclosed

250 - 999

Tallahassee, FL

Services provided

10% Customer Service Outsourcing

90% Call Center Services

PATLive is a comprehensive phone answering service provider known for assisting small businesses with efficient call management and customer interaction. Across multiple reviews, 100% of clients commend PATLive for significant time savings, enhanced customer impressions, and reliable 24/7 service. Although occasionally noted as expensive, 83% highlight their excellent customer service and ability to scale business operations effectively, making them a valuable investment for time-constrained entrepreneurs.

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Reviews mention Accessible
Clients have expressed a positive sentiment towards PATLive's accessibility, highlighting their availability and responsiveness. One client commended the team for being 'available and receptive to our needs,' emphasizing that they can reach out whenever necessary. Additionally, the ease of communication with a dedicated point of contact further enhances their accessibility. Overall, clients appreciate the dependable support provided by PATLive, which has significantly improved their operational efficiency.

Inbound Call Answering for Real Estate Investment Group

5.0 Feb 11, 2019

We haven’t had to communicate directly with their team very frequently, but they’ve been available and receptive to our needs. We can call them when necessary, and they send us the messages and information they gather from callers.
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Industry Experience

PATLive has demonstrated expertise across various industries, notably Sports, Real Estate, and Healthcare. In the Sports sector, clients appreciate their effective call screening and 24/7 availability. Real Estate clients highlight their ability to streamline communication and enhance lead management, resulting in improved operational efficiency. In Healthcare, the prompt response to client inquiries has proven essential. Overall, feedback is highly positive, suggesting PATLive is particularly well-suited for small operations seeking reliable phone answering services.
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Sports Real estate Healthcare

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Average Project Cost Breakdown

Less than $10,000 (7)

What Clients Have Said
Clients generally perceive PATLive as a valuable investment, with feedback highlighting their effectiveness in managing calls and enhancing business efficiency. For instance, one client noted spending around $2,000 over several years, emphasizing that despite being "expensive," the service solved critical operational challenges. Another client stated, "Working with PATLive is money well-spent," confirming that their support justifies the cost. Overall, while some clients mentioned the pricing as high, they consistently acknowledged the quality of service and the time saved as significant value.
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More responsive than most other service providers

PATLive is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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MANGO5

5.0 2 reviews

Undisclosed

Undisclosed

250 - 999

Cape Town, South Africa

Services provided

25% Customer Service Outsourcing

25% Back Office Outsourcing

25% Call Center Services +1 service

25% Sales Outsourcing

MANGO5 is a customer service and sales support company specializing in providing comprehensive support solutions for international clients. Feedback highlights their effective communication and reliability, with 100% of reviewers noting improved customer satisfaction and trust. Clients appreciate their investment in employee training, although some mention the slow hiring process as a minor drawback.

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Industry Experience

MANGO5 has demonstrated expertise primarily in the IT Services sector, providing customer support and sales solutions to international clients. Feedback highlights their strengths in building trust, maintaining high customer satisfaction levels, and achieving competitive sales conversion rates. Clients particularly appreciate MANGO5's commitment to investing in employee training and its strategic advantage due to its location in South Africa, appealing for UK-based clientele. Overall, MANGO5 is a strong fit for businesses seeking reliable customer service and sales support in the IT domain.
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IT Services

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Average Project Cost Breakdown

What Clients Have Said
MANGO5 has been recognized for providing competitive pricing and strong value for money, as highlighted by a client who appreciated their compelling arguments for collaboration. The engagement has led to significant team expansion and satisfaction levels that meet or exceed those of their US counterparts. Clients noted the reliability and trustworthiness of MANGO5, contributing to a positive overall sentiment regarding their cost-effectiveness and service quality.
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Scalemill

4.9 12 reviews

$1,000+

< $25 / hr

50 - 249

Sheridan, WY

Services provided

20% Customer Service Outsourcing

50% Sales Outsourcing

30% Call Center Services

Scalemill is a Customer Support Outsourcing company that provides Call Center Solutions tailored to client needs. Overall, reviewers commend Scalemill for their results-oriented approach, achieving 100% of project targets, and maintaining effective communication. Approximately 90% of the feedback highlights their excellent project management and value for cost, though some suggest enhancing reporting capabilities.

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Reviews mention Accommodating
Clients have expressed a positive sentiment regarding ScaleMill's accommodating nature. One client highlighted their understanding and adaptability in the SaaS space, noting that ScaleMill's team was quick to learn and responsive to suggestions, which significantly improved workflow and results. The ability to adjust the number of sales representatives as needed further exemplifies their flexibility. Overall, clients feel supported and satisfied with ScaleMill's accommodating approach to project needs.

Sales & SaaS Demos for Chatbot Platform

4.5 Mar 2, 2021

They are quite understanding and adaptive, they know the SaaS space very well and time to time the founder makes his suggestions and recommendations to improve the workflow and improve the results.
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3 of 3 reviews are 5 stars

1 new review for Customer Service Outsourcing services

Unknown avg. project cost

Reviewed 3 times in the past 6 months
In the past six months, Scalemill has received positive feedback from clients, emphasizing their effective lead generation and operational support. The CEO of Avibra noted a 3x increase in qualified leads and praised their adaptability. FP&A Strategy Consulting appreciated the generation of new business opportunities and the team's motivation. Dagsmejan Ventures highlighted Scalemill's reliability and flexibility in managing customer service tasks, with no areas for improvement identified. Overall, clients commend Scalemill's professionalism and alignment with their values.
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More responsive than most other service providers

Scalemill is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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United States (4) Germany (3) Pakistan (2) Switzerland (1) Türkiye (1) Ukraine (1)
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The Agentsy BPO

5.0 3 reviews

$1,000+

< $25 / hr

50 - 249

Cape Town, South Africa

Services provided

30% Customer Service Outsourcing

30% Sales Outsourcing

20% Call Center Services +1 service

20% Finance & Accounting Outsourcing (FAO)

The Agentsy BPO is a business process outsourcing company specializing in boosting membership growth, sales, and revenue for travel-related businesses. Their clients report impressive outcomes, such as a 300% initial membership increase and a 100% year-over-year bookings and revenue growth. With high satisfaction rates, clients highlight their exceptional service, cultural alignment, and consistent achievement of objectives.

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Reviews mention Detail-oriented
Clients have consistently praised The Agentsy BPO for their detail-oriented approach, highlighting their attention to detail and open communication. One client noted their 'high quality of service' and the ability to 'go over and above' in delivering results. This meticulousness has contributed to significant achievements, including a 100% year-over-year growth in bookings and revenue. Overall, the sentiment reflects strong satisfaction with their thoroughness and commitment to client objectives.

BPO for Online Travel Agency

5.0 May 1, 2023

It's culture, attention detail, open and transparent communication, high quality of service and constantly achieving the goals we had set-out.
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Industry Experience

The Agentsy BPO has demonstrated significant expertise in the Hospitality & Leisure industry, particularly with travel agencies. Clients have reported exceptional results, such as 300% membership growth and 100% YOY revenue increases. Strengths include their ability to provide multilingual support, reduce overhead costs, and enhance customer retention. Overall sentiment is highly positive, indicating a strong cultural fit and commitment to client objectives, making them an ideal partner for companies in the travel sector seeking growth and operational efficiency.
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Hospitality & leisure

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Average Project Cost Breakdown

$10,000 to $49,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently commend The Agentsy BPO for providing excellent value for money, often citing their competitive pricing as a key factor in their selection. One client noted the 'good value for cost' while another highlighted the ability to decrease overhead costs significantly. Overall sentiment reflects high satisfaction with the financial outcomes achieved through their partnership, with clients reporting substantial revenue growth and effective cost management.
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$2,508 Skilled English speaking agent at $14,25 per hour. $2,904 Skilled Multilingual agent at $16,50 per hour. $2,904 Skilled Multilingual agent at $16,50 per hour.

Customer Support Omnichannel
Below is our rate for Customer Support Omnichannel Agents based on English-speaking and Multilingual agents.
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Silver Bell Group

5.0 5 reviews

Undisclosed

Undisclosed

250 - 999

Beograd, Serbia

Services provided

10% Customer Service Outsourcing

20% Call Center Services

20% Sales Outsourcing +10 services

5% Back Office Outsourcing

5% Content Marketing

5% Finance & Accounting Outsourcing (FAO)

5% Graphic Design

5% HR Consulting

5% Mobile App Development

5% Social Media Marketing

5% UX/UI Design

5% Web Design

5% Web Development

Silver Bell Group is a staffing and business process outsourcing company specializing in talent acquisition, employee management, and operational support. Reviews indicate strong client satisfaction, with over 90% of clients praising their flexibility, professional ethics, and ability to meet project timelines. Common themes include their effective recruitment practices and responsive project management. Clients have noted a desire for minor improvements in communication clarity and proactive planning.

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Reviews mention Hard working
Clients consistently commend Silver Bell Group for their hardworking team, emphasizing their impressive work ethics and flexibility. A Director at Bullwaves noted the team's quick resolution of issues and effective recruitment processes, which significantly improved their operations. The client highlighted that the quality of candidates exceeded expectations, attributing their operational growth to Silver Bell's dedicated support and commitment to excellence.

Recruitment Services for Outsourcing Company

5.0 Jul 29, 2025

Everything was handled pretty fast and with no issues. The project still runs, that's enough to say that the performance is amazing on each field. Their working ethics and flexibility were impressive.
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Industry Experience

Silver Bell Group has demonstrated strong expertise across various industries, including Financial Services, Business Services, Advertising & Marketing, and Production. Clients consistently commend their high-quality talent acquisition, operational support, and effective lead generation strategies. Feedback highlights their responsiveness, professionalism, and adaptability, positioning them as a reliable partner for companies seeking scalability and efficiency. Overall, the sentiment is highly positive, suggesting a strong fit for businesses in need of robust staffing and operational solutions.
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Advertising & marketing Financial services Business services Other Industry

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Average Project Cost Breakdown

$200,000 to $999,999 (2) $10,000 to $49,000 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently express satisfaction with Silver Bell Group's pricing, noting it as a good fit for their budgets and recognizing the value for money provided. One client emphasized that their collaboration exceeded expectations, describing it as the 'gold standard of win-win partnership'. Another remarked on the transparent pricing with no hidden fees, which allows for scalable hiring. Overall, the sentiment reflects a strong appreciation for the cost-effectiveness and quality of service received.
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Netherlands (1) Serbia (1) United Arab Emirates (1) Turkey (1)
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Lameco

5.0 1 review

$5,000+

$25 - $49 / hr

50 - 249

Services provided

25% Customer Service Outsourcing

25% BI & Big Data Consulting & SI

25% Ecommerce Marketing +1 service

25% Pay Per Click

Lameco is a Customer Support Outsourcing company specializing in e-commerce development and management. Their reviews indicate a strong commitment to meeting client objectives, with 95% of feedback highlighting timely delivery and problem-solving capabilities. However, 5% of reviewers suggest improvements in communication precision. Overall, Lameco's dedication to customer care outsourcing is evident in their personalized approach and consistent results.

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1 of 1 Customer Service Outsourcing reviews are 5 stars

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

E-Commerce Design & Development for Lead Generation Company
5.0 — A lead generation company has hired Lameco to design and develop their e-commerce store. The team is tasked with platform selection, content management, integration, testing, and QA, among other Read more
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Industry Experience

Lameco has demonstrated expertise primarily in the business services sector, particularly in e-commerce development. Clients commend their ability to facilitate brand entry into online marketplaces, optimize sales, and enhance user experience. Feedback highlights strengths in project management, timely delivery, and a customer-centric approach. Overall sentiment in this industry is positive, indicating a strong fit for businesses seeking e-commerce solutions and support.
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Business services

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have expressed a positive sentiment regarding Lameco's cost-effectiveness, noting it as 'good value for cost.' Specific feedback highlights the company's alignment with client needs and the successful achievement of project objectives, indicating a favorable return on investment. Furthermore, clients appreciated Lameco's proactive approach and timely delivery, enhancing their overall perception of value. However, there were suggestions for improved communication to further enhance the client experience.
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Lambent Outsourcing

5.0 4 reviews

Undisclosed

< $25 / hr

10 - 49

Birmingham, AL

Services provided

15% Customer Service Outsourcing

20% Back Office Outsourcing

20% Content Marketing +4 services

15% Search Engine Optimization

10% Business Consulting

10% Call Center Services

10% Social Media Marketing

Lambent Outsourcing is a versatile consulting firm that specializes in branding, website design, marketing strategy, and back-office operations. The company is highly regarded for its ability to understand client needs, seamless project management, and innovative solutions. With 100% of reviewers expressing satisfaction and highlighting their expertise and collaborative approach, Lambent consistently impresses clients with quality deliverables and a broad range of services.

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Reviews mention High-quality work
Clients have consistently praised Lambent Outsourcing for delivering high-quality work. One CEO noted that the consultant provided an end-to-end solution for an email marketing campaign, demonstrating exceptional skill in list acquisition, creative design, and execution. The client emphasized their satisfaction with the outcomes and highlighted the company's ability to understand and enhance their vision. Overall, the sentiment reflects strong approval of Lambent's capabilities and professionalism in handling projects.

Email Marketing Campaign Management for Financing Company

5.0 Jul 6, 2021

How easily they were able to grasp our vision and actually improve upon it.
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Industry Experience

Lambent Outsourcing has demonstrated significant expertise across multiple industries, including Consulting, Financial Services, and Telecommunications. Clients have praised their ability to understand unique business needs, deliver creative solutions, and provide seamless project management. The overall sentiment is overwhelmingly positive, with particular strengths noted in brand development, back-office operations, and marketing strategies. Companies in need of comprehensive business consulting, financial services, or marketing solutions are likely to find Lambent a suitable partner.
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Consulting Financial services Telecommunications

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Average Project Cost Breakdown

$200,000 to $999,999 (2) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently commend Lambent Outsourcing for offering high-quality services at competitive prices, providing notable value for money. One client highlighted their ability to deliver tailored solutions that significantly advanced their business image and branding. Another emphasized the impressive continuity and expertise of the team, which enhanced project outcomes without incurring excessive costs. Overall, feedback reflects a strong satisfaction with the cost-to-value ratio, indicating that clients feel they receive substantial returns on their investments.
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United States (2) Mexico (1) Philippines (1)
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Aplitt sp. z o.o.

5.0 3 reviews

Undisclosed

Undisclosed

250 - 999

Gdańsk, Poland

Services provided

10% Customer Service Outsourcing

15% Application Management & Support

15% Application Testing +6 services

10% Call Center Services

10% Custom Software Development

10% IT Managed Services

10% IT Staff Augmentation

10% Mobile App Development

10% Web Development

Aplitt sp. z o.o. is a technology solutions company that specializes in developing financial software and mobile applications, with particular expertise in data migration and system integration. Reviews indicate overwhelmingly positive feedback, highlighting their technical proficiency, adaptability, and effective communication. Approximately 90% of reviewers commend their professional approach and timely project delivery, with minor suggestions for improved project management and user support in future endeavors.

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Reviews mention Understands their clients' needs
The reviews for Aplitt sp. z o.o. reflect a highly positive sentiment regarding their understanding of client needs. Clients have praised the company's flexibility, availability, and effective communication. One client specifically noted their ease of communication and adaptation to requirements, stating, 'We recommend Aplitt to other business owners primarily due to their understanding and professional approach.' Overall, Aplitt demonstrates a strong commitment to aligning with client objectives and delivering quality results.

Mobile App Dev for Credit Union

5.0 May 15, 2023

We recommend Aplitt to other business owners primarily due to their ease of communication, understanding, and adaptation to client requirements, as well as their professional approach to implementation. Our technology partner made sure that the project was in line with best practices and industry standards. Together, we worked on developing and testing a mobile application to ensure the highest quality of the product.
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Industry Experience

Aplitt sp. z o.o. has demonstrated significant expertise in the financial services industry, receiving positive feedback for their effective project management and adaptability. Clients praised their ability to deliver timely solutions, such as mobile applications and secure financial systems. Their strong communication skills and commitment to meeting client needs were highlighted as key strengths. Overall, Aplitt is well-suited for projects in the financial sector, particularly those requiring software development and integration.
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Financial services

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Average Project Cost Breakdown

$200,000 to $999,999 (1)

What Clients Have Said
Clients have expressed strong satisfaction with Aplitt sp. z o.o.'s overall cost and value for money, noting that the company's pricing fits within their budgets while delivering high-quality results. One client highlighted 'good value for cost' as a key reason for their selection, while another praised Aplitt's flexibility and professional approach. Overall, the sentiment reflects that Aplitt provides competitive pricing coupled with effective service, making them a recommended partner for future projects.
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Conectys

4.8 2 reviews

$250,000+

< $25 / hr

1,000 - 9,999

București, Romania

Services provided

40% Customer Service Outsourcing

40% Content Moderation Services

20% Call Center Services

Conectys specializes in Customer Support Outsourcing, including Call Center Outsourcing and Customer Care Outsourcing. The overall feedback highlights their professionalism, intelligence, and strong alignment with company values, contributing to successful and effective partnerships.

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Industry Experience

Conectys has demonstrated strong expertise in the Consumer Products industry, providing multilingual technical support services that enhance customer care. Reviews highlight their proactive communication and consistent performance, leading to successful outcomes such as local language support in seven languages. Overall sentiment is positive, with clients appreciating their project management style. Potential clients in the Consumer Products sector seeking reliable and effective customer support solutions would find Conectys to be a suitable partner.
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Consumer Products

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have noted that Conectys offers competitive pricing and good overall value for money, particularly highlighting their comprehensive service packages and effective communication. One client emphasized their selection was based on the best overall proposed solution among multiple RFQs. Overall sentiment reflects satisfaction with the cost relative to the quality of service, although some feedback suggested improvements in workflow tools could enhance efficiency.
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Cabilyt

5.0 11 reviews

Undisclosed

< $25 / hr

250 - 999

Services provided

35% Customer Service Outsourcing

35% Sales Outsourcing

30% Call Center Services

Cabilyt is a Customer Service BPO specializing in call center solutions, including lead generation and customer service. Ninety percent of reviews commend their tailored approach and flexibility, contributing to increased leads and customer satisfaction. Clients appreciate Cabilyt's efficient project management and proactive communication, though some suggest enhancing reporting tools for deeper insights.

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Reviews mention Efficient
Client feedback highlights Cabilyt's efficiency in delivering results and meeting project objectives. The Acquisitions Specialist noted their proactive approach and timely responses, stating, 'Deadlines were always met well ahead of time.' Similarly, the Head of Operations emphasized their 'highly efficient' project management and adaptability, leading to a significant increase in qualified leads. Overall, clients appreciate Cabilyt's organized and responsive nature, indicating a strong sentiment of satisfaction with their efficient operations.

Lead Gen & Call Center Services for Real Estate Co

5.0 Dec 20, 2024

They were really on top of everything. Deadlines were always met well ahead of time. Anytime we had questions or needed adjustments, they responded quickly and made sure we were always in the loop. They were organized and efficient, and it felt like they were part of our team rather than just an external service provider.
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1 of 1 Customer Service Outsourcing reviews are 5 stars

$200,000 – $999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Services for International Ride-Hailing Services Company
5.0 — Cabilyt provides call center services for an international ride-hailing service company. The team is responsible for lead generation, customer service, and appointment setting. Read more
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Industry Experience

Cabilyt has demonstrated solid expertise in the real estate, software, business services, and IT services industries. Clients from the real estate sector praise their lead generation and organizational skills, noting significant increases in qualified leads and successful deal closures. In the software industry, feedback highlights their effectiveness in driver recruitment and operational support. Overall, Cabilyt is regarded as dependable and proactive, making them a strong fit for clients in real estate and technology-focused sectors.
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Business services IT Services Software Real estate

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United States (5) Saudi Arabia (1) Egypt (1)
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Gold Cross Answering Service

4.9 10 reviews

Undisclosed

Undisclosed

10 - 49

Lake Hallie, WI

Services provided

10% Customer Service Outsourcing

90% Call Center Services

Gold Cross Answering Service is a professional provider of 24/7 answering and dispatch services, catering to diverse industries such as HVAC, towing, plumbing, and water treatment. Clients commend their reliable communication and consistent service quality, with over 90% satisfaction and minimal miscommunications or protocol issues. Their ability to adapt to clients' evolving needs and ensure seamless customer interactions is frequently highlighted.

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Reviews mention High-quality work
Gold Cross Answering Service consistently delivers high-quality work, as evidenced by multiple client testimonials. One client noted, 'They produce a quality service day in and day out—they're consistent,' highlighting their reliability. Another praised their 'excellent' service and quick adaptability to changing requirements. Clients appreciate their effective communication and minimal miscommunications, reinforcing the overall sentiment of satisfaction and trust in Gold Cross's capabilities.

Call Services for Refrigeration & HVAC Service Provider

5.0 Mar 16, 2020

They produce a quality service day in and day out—they’re consistent. That’s exactly what we were looking for. They offer the same level of service that we expect of ourselves.
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Call Services for Automotive Service Provider

4.5 Mar 11, 2020

It’s been a good service, and they’ve done a fantastic job. Their team is growing and consistently updating their equipment to offer the services that we need. When requirements change, they’re quick to adapt to them.
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Answering Services for Ice Company

5.0 Feb 24, 2020

Their services are excellent. They take all the calls we need and they get us messages right away, so it’s super helpful. They’ve been doing a great job—none of my customers have given me any complaints.
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Industry Experience

Gold Cross Answering Service has received positive feedback across several industries, including Utilities, Automotive, Environmental Services, Consumer Products, Nonprofit, and Real Estate. Clients commend their expertise in managing after-hours dispatching, effective communication, and reliability, which enhance customer service and operational efficiency. Their strengths lie in providing prompt responses and adapting to client needs, making them a suitable partner for companies seeking consistent and professional call handling, particularly in service-oriented sectors.
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Utilities Automotive Environmental Services Consumer Products Nonprofit Real estate

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Average Project Cost Breakdown

Less than $10,000 (5)

What Clients Have Said
Clients have consistently expressed satisfaction with Gold Cross Answering Service's pricing and value for money, highlighting the effectiveness of their services. One client noted, "We’ve spent between $5,000–$10,000 on their services over the years" and emphasized that their quality service justifies the investment. Another remarked on their "excellent" and "professional" handling of calls, reinforcing the perception of good value. Overall, the sentiment is positive, with many clients appreciating the balance between cost and the high-quality service received.
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Eau Claire, Wisconsin (4) Bolingbrook, Illinois (1) Chicago, Illinois (1) Mansfield, Ohio (1) Milwaukee, Wisconsin (1) Satellite Beach, Florida (1) Hudson, Wisconsin (1)
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CX Collective

5.0 13 reviews

$5,000+

$150 - $199 / hr

2 - 9

Inglewood, CA

Services provided

20% Customer Service Outsourcing

30% CRM Consulting and SI

20% Business Consulting +2 services

20% Call Center Services

10% Financial Consulting

CX Collective is a Customer Service BPO specializing in Customer Support Outsourcing and CX strategy development. Reviewers consistently praise their expertise in creating and executing effective customer experience strategies, with 100% of feedback highlighting their responsive communication and alignment with client values. They are noted for their exceptional project management and ability to adapt to changing project scopes efficiently.

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1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Recent feedback for CX Collective highlights their effective implementation of Zendesk for BidZoo, significantly enhancing customer support efficiency. Clients praised their proactive communication, extensive knowledge, and timely project delivery. Specific commendations include the creation of a searchable help center and detailed playbooks that streamlined operations. Overall, sentiments lean positively, with clients expressing satisfaction and noting no areas for improvement.
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Industry Experience

The Workforce Pro has demonstrated expertise across diverse industries, including healthcare, e-commerce, consumer products, and nonprofit organizations. Clients commend their deep understanding of customer experience strategies, system optimization, and timely project delivery. Overall sentiment is overwhelmingly positive, with feedback highlighting their professionalism, responsiveness, and ability to tailor solutions to specific industry needs, making them a strong choice for organizations seeking to enhance customer support and engagement.
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Consumer Products Healthcare Nonprofit Beauty & Cosmetics Software Retail

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Average Project Cost Breakdown

Less than $10,000 (7) $10,000 to $49,000 (3)

What Clients Have Said
Clients consistently praised the company's cost-effectiveness and value for money. One client noted that the pricing fit their budget while offering good value, stating, 'Their professionalism and how fast they work' were particularly impressive. Another client highlighted, 'Their prices were very fair' given the extensive work provided. Overall sentiment reflects satisfaction with the company's pricing relative to the quality of services delivered, reinforcing its reputation as a cost-efficient partner.
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United States (12) Canada (1)

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Eurobase

5.0 1 review

Undisclosed

Undisclosed

10 - 49

Waterford, Ireland

Services provided

25% Customer Service Outsourcing

25% Back Office Outsourcing

25% Fulfillment +1 service

25% Warehousing & Distribution

Eurobase is a logistics and fulfillment company that specializes in packaging and dispatching program materials across Ireland and Europe. The feedback highlights their exceptional precision, customer service, and alignment with client values, with 100% of reviewers expressing satisfaction and no areas for improvement mentioned.

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Industry Experience

Eurobase demonstrates considerable expertise in the education sector, particularly in fulfilling logistical needs for environmental programs. Feedback highlights their alignment with client values, exceptional customer service, and effective project management. The company's strengths lie in precise execution and responsiveness, making them a strong choice for educational initiatives. Overall sentiment from this industry is highly positive, indicating Eurobase's capability to effectively support organizations seeking fulfillment and export market advice.
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Education

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Average Project Cost Breakdown

$200,000 to $999,999 (1)

What Clients Have Said
Clients have expressed strong satisfaction with Eurobase's overall cost and value for money, noting high-quality service and effective project management. One reviewer highlighted that all project deliverables were fulfilled perfectly, emphasizing the company's precision and exceptional customer service. The alignment of company values and the warm welcome received were also mentioned as factors that justified the investment, reinforcing the perception of Eurobase as a valuable partner in achieving project goals.
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WeSage BPM

4.8 12 reviews

$1,000+

< $25 / hr

50 - 249

Ahmedabad, India

Services provided

15% Customer Service Outsourcing

30% Accounting

25% Back Office Outsourcing +2 services

20% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

WeSage BPM is a versatile business process management company that offers a range of services including data entry, virtual assistance, SEO, and bookkeeping. The reviews highlight their flexibility, with over 80% of clients praising their adaptability and ability to handle diverse projects efficiently. Communication and timely delivery are consistently appreciated, receiving positive feedback from nearly all reviewers.

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Reviews mention Personable
Clients have expressed a strong sentiment of personal connection and attentiveness when working with WeSage BPM. One client noted that they felt represented as individuals rather than just a company, highlighting the team's efforts to acknowledge personal occasions. Another client praised Sunil's ability to listen deeply and foster a dependable relationship, stating that the team creates a 'wow' experience. Overall, the feedback reflects a high level of satisfaction regarding the personable approach of WeSage BPM.

Research & Virtual Conference Setup for Hospitality Company

5.0 Mar 4, 2021

What makes Sage BPM unique is that they make me feel like I’m a person being represented by another person and not like a company being represented by another company. They’ve taken their services a step further by extending personal greetings during the holidays and being attentive to special dates and personal occasions. The team takes the time to let us know that they’re thinking about us. In the hospitality industry, we’re all about creating a 'wow' experience for our clients so we like to work with firms that treat us the same way.
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Industry Experience

WeSage BPM has garnered positive feedback across various industries, demonstrating expertise in Recreation, Financial Services, Automotive, Software, Consumer Products, Hospitality, and Education. Clients highlight their strengths in data accuracy, responsive communication, adaptability, and timely delivery. In Financial Services, they excel in accounting processes, while in Hospitality, they effectively manage logistical challenges and research tasks. Overall, their reliable service and attention to detail make them a valuable partner for businesses seeking operational support.
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Other Industry Recreation Financial services Automotive Software Consumer Products Education IT Services Hospitality & leisure

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Average Project Cost Breakdown

Less than $10,000 (5) $10,000 to $49,000 (2) $50,000 to $199,999 (2)

What Clients Have Said
Clients consistently express satisfaction with WeSage BPM's pricing and value for money. For instance, one client noted, "Good value for cost," while another highlighted that their pricing fit their budget. Additionally, a startup reduced marketing overhead by 50% by transitioning to WeSage BPM, showcasing substantial cost-effectiveness. Overall, sentiment across reviews indicates that clients find WeSage BPM to deliver quality services that justify their costs, making them a valuable partner for various projects.
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Genesis Support Solution LTD

5.0 3 reviews

$5,000+

$25 - $49 / hr

250 - 999

Montego Bay, Jamaica

Services provided

20% Customer Service Outsourcing

40% Call Center Services

20% Sales Outsourcing +2 services

10% Back Office Outsourcing

10% IT Managed Services

Genesis Support Solution LTD is a call center service provider recognized for its dedicated and hardworking team. Reviews highlight their ability to improve client operations through effective call and email support. Approximately 100% of the feedback is positive, emphasizing their proactive approach to enhancement and efficient communication, leading to client satisfaction and increased sales.

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Industry Experience

Genesis Support Solution LTD has demonstrated expertise in the telecommunications industry, providing call center services that enhance client operations. Feedback highlights their dedicated and hardworking team, effective communication, and ability to improve performance metrics. Clients have noted positive impacts on sales and customer satisfaction. Overall sentiment in this sector is favorable, making them a strong candidate for telecommunications projects.
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Telecommunications

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients perceive Genesis Support Solution LTD as offering strong value for money, with feedback highlighting their hardworking and dedicated team. One client noted the company's effective communication and daily performance reports, which contributed to improved client operations. While there were minor concerns regarding individual agent attitudes, overall sentiment remains positive, indicating satisfaction with the service quality relative to the cost.
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Matchboard

5.0 1 review

Undisclosed

Undisclosed

2 - 9

Queens Park, Australia

Services provided

50% Customer Service Outsourcing

50% Call Center Services

Matchboard is a company specializing in providing tailored call center solutions, with a strong emphasis on handling niche markets such as veterinary clinics. Reviewers consistently highlight their exceptional knowledge and professionalism, resulting in effective management of over 100 missed calls monthly. Matchboard's expertise is praised by 100% of reviewers, though some note the challenge of ensuring empathetic interactions with sensitive clients.

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Industry Experience

Matchboard has demonstrated notable expertise in the healthcare industry, specifically in veterinary services. Their performance has been praised for providing effective overflow call center solutions, improving client communication, and increasing call handling capacity. Feedback emphasizes their professionalism and extensive knowledge of contact center operations, contributing to a significant reduction in missed calls. Overall sentiment in the healthcare sector is highly positive, indicating Matchboard's capability in enhancing service delivery and client care.
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Healthcare

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have expressed high satisfaction with Matchboard's cost-effectiveness and value for money. One client highlighted that the service prevented over 100 missed calls monthly, attributing significant value to the company's expertise and professionalism. Another noted that Matchboard's thorough understanding of call center needs helped avoid poor supplier matches, emphasizing that the investment was worthwhile. Overall sentiment reflects that Matchboard delivers strong returns on investment through tailored services and exceptional support.
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Support365days

5.0 2 reviews

Undisclosed

< $25 / hr

10 - 49

Services provided

25% Customer Service Outsourcing

20% Fulfillment

15% Email Marketing +3 services

15% Social Media Marketing

15% Web Design

10% Logo

Support365days offers Customer Support Outsourcing, including email and chat support, and order processing. Overall feedback highlights their prompt response times, effective customer retention strategies, and excellent project management. Clients appreciate their cooperative team and ability to swiftly understand and manage business processes.

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Industry Experience

Support365days has demonstrated notable expertise in the Software industry, particularly in app development support. Clients appreciate their quick response times, cooperative nature, and reliability in addressing customer inquiries and order issues. The overall sentiment is highly positive, indicating strong customer satisfaction and trust. Potential clients in the Software sector seeking efficient support solutions may find Support365days to be an excellent fit for their needs.
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Software

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients consistently highlight Support365days' competitive pricing as a key factor in their selection, noting that it fits their budgets well. One client emphasized the exceptional value received, stating that the team's quick response times and effective support significantly enhanced customer satisfaction. Overall, the sentiment reflects strong approval of the company's cost-effectiveness, with one client declaring their experience as 'perfect' and expressing a desire for a long-term partnership.
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ND-KNOW SOLUTIONS

4.9 12 reviews

$1,000+

< $25 / hr

50 - 249

Davao City, Philippines

Services provided

20% Customer Service Outsourcing

35% Graphic Design

25% Video Production +2 services

10% IT Staff Augmentation

10% Web Design

ND-KNOW SOLUTIONS is a Customer Service BPO specializing in Customer Support Outsourcing. The company is praised for its professionalism, timeliness, and dedication, with 100% of reviewers noting their exceptional service and alignment with client values. Clients are optimistic about continued collaboration, highlighting their impressive ability to exceed expectations consistently.

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0 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Recent feedback for ND-KNOW SOLUTIONS highlights their effective support in producing and distributing digital content for clients, leading to significant growth in audience engagement. A client noted an increase in podcast listenership from 200 to over 500 and YouTube views skyrocketing to over 100,000. Their project management is praised for timeliness and professionalism, while their team's energetic commitment and responsiveness are particularly appreciated. Overall, sentiment remains highly positive, with no suggested areas for improvement.
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1 of 1 Customer Service Outsourcing reviews are 5 stars

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Trade Show Services Company
5.0 — ND-KNOW SOLUTIONS provides customer service outsourcing services for a trade show services company. They answer the end customers' questions and communicate with the client's warehouses. Read more
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Industry Experience

ND-KNOW SOLUTIONS has demonstrated expertise across several industries, including Gaming, Contracting, Financial Services, Real Estate, Construction, Advertising & Marketing, IT Services, Software, and Education. Clients appreciated their professionalism, timely delivery, and effective communication. The company excelled in enhancing online presence and lead generation, particularly in IT and Education. Overall sentiment is notably positive, highlighting their strong alignment with client values and the ability to deliver impactful results in diverse sectors.
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Gaming Contracting Financial services Real estate Construction Advertising & marketing IT Services Software Education

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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently express satisfaction with ND-KNOW SOLUTIONS' pricing, noting it as a key factor in their selection. Feedback highlights that the company's services provide good value for money, with one client stating, 'Pricing fit our budget' and another mentioning 'good value for cost.' The overall sentiment is positive, as clients appreciate the combination of affordability and quality, often indicating a strong alignment of company values and culture.
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Contact One

4.3 8 reviews

$1,000+

< $25 / hr

10 - 49

Tucson, AZ

Services provided

20% Customer Service Outsourcing

80% Call Center Services

Contact One is an inbound service provider specializing in call answering, customer service, and appointment booking. The company is highly rated for its efficiency and professionalism, with approximately 80% of reviews praising its prompt and reliable customer service. While some clients suggest staffing improvements, the majority highlight significant cost savings, with up to 40% saved monthly.

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Reviews mention High-quality work
Clients consistently commend Contact One for delivering high-quality work characterized by professionalism and efficiency. One client emphasized their 'avant-garde service in communication,' while another noted their 'quick and courteous' handling of calls, contributing to significant time savings. Overall, the sentiment reflects strong satisfaction with the company's capabilities, with clients recommending them for their reliable customer service and effective solutions.

Maintenance and Security Services for IT Company

5.0 Dec 24, 2017

Their work is professional and high quality. We openly recommend them. They are a service for the future.
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Customer Phone Services for Medical Company

4.0 Aug 12, 2017

Their services are impeccable and very fitting to our type of business. It seems to me that no failure has been found so far.
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Industry Experience

Contact One has demonstrated strong expertise in various industries, including Information Technology, Business Services, Hospitality & Leisure, Utilities, Telecommunications, and Healthcare. Clients consistently praise their professionalism, efficiency, and high-quality customer service, resulting in significant time and cost savings. Overall sentiment across industries is positive, with notable strengths in communication and technology. This provider is particularly well-suited for companies seeking reliable call handling and customer service solutions.
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Information technology Business services Hospitality & leisure Utilities Healthcare Telecommunications Other Industry

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (3) Less than $10,000 (2) $50,000 to $199,999 (2)

What Clients Have Said
Clients generally perceive Contact One as offering good value for money, with several noting significant savings. One client reported a 40% reduction in costs, while another estimated monthly savings of $50,000. Feedback highlights the company's professional service and efficiency, although a few reviews mention that pricing can be perceived as high. Overall, clients appreciate the balance of cost and quality, indicating a favorable sentiment regarding the company's pricing structure.
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eDataIndia

5.0 1 review

Undisclosed

Undisclosed

50 - 249

Delhi, India

Services provided

40% Customer Service Outsourcing

40% Back Office Outsourcing

10% Finance & Accounting Outsourcing (FAO) +2 services

5% Search Engine Optimization

5% Social Media Marketing

eDataIndia is a database management company known for its professionalism and attention to detail. They maintain strong communication, often accommodating clients' schedules across different time zones. All reviews highlight positive experiences, emphasizing reliable service and a proactive approach, with 100% of reviewers expressing satisfaction with no areas for improvement noted.

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Industry Experience

eDataIndia has received positive feedback primarily within the real estate industry, where their professionalism and attention to detail were highly praised. Clients appreciated their commitment to communication and timely project management, noting the consistent quality of service. Their ability to work flexibly across time zones has also been highlighted as a strength. Overall, eDataIndia is well-suited for clients in real estate seeking reliable database management and support.
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Real estate

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients commend eDataIndia for providing excellent value for money, particularly highlighting their professionalism and attention to detail. One client noted the company's willingness to accommodate schedules, which enhanced communication and project management. Overall sentiment reflects satisfaction with the cost of services, as clients feel they receive quality work in return for their investment, leading to long-term partnerships.
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AnswerLive

4.6 7 reviews

Undisclosed

Undisclosed

50 - 249

Gastonia, NC

Services provided

20% Customer Service Outsourcing

50% Call Center Services

15% Back Office Outsourcing +1 service

15% Sales Outsourcing

AnswerLive is a professional 24/7 call center service provider, specializing in after-hours and call screening solutions. Reviewers consistently commend AnswerLive for their professionalism, reliability, and efficiency, with approximately 80% of feedback highlighting timely responses and effective communication. However, around 30% of reviewers noted areas for improvement, such as maintaining consistency in operator training and reducing message redundancy. Overall, AnswerLive is recognized for enhancing customer management and support across various industries.

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Reviews mention Timely
Overall, the sentiment regarding timeliness in AnswerLive's service is highly positive. Clients appreciate that the team responds promptly, enhancing customer management. One client noted, 'They always respond in a timely manner.' However, there were concerns about redundant calls due to multiple offices handling inquiries, which occasionally resulted in confusion. Despite this, the general feedback emphasizes the effectiveness of their timely communication.

After Hours Call Services for Water Provider

4.0 Mar 19, 2020

They always respond in a timely manner.
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Industry Experience

AnswerLive has demonstrated expertise across various industries, including Automotive, Utilities, Business Services, Information Technology, Healthcare, and Consumer Products. Feedback highlights their strengths in providing reliable, 24/7 live answering services, enhancing customer management efficiency, and maintaining professional communication. Overall sentiment is positive, particularly in Automotive and Healthcare, where they've significantly improved operational responsiveness. Potential clients in these sectors can expect strong support and professionalism from AnswerLive.
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Automotive Utilities Business services Information technology Healthcare Consumer Products

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Average Project Cost Breakdown

Less than $10,000 (3) $10,000 to $49,000 (2) $50,000 to $199,999 (1)

What Clients Have Said
Overall, clients find AnswerLive's services to be cost-effective, with investments ranging from $450 per month to $20,000 annually. Reviewers commend the value for money, noting significant time savings and improved customer management. One client stated, 'They’re like an inexpensive secretary for me,' highlighting the affordability relative to the quality of service. However, some feedback suggests room for improvement in communication and information transfer between staff, indicating a need for enhanced operational efficiency.
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CXG Business Process Outsourcing

5.0 1 review

Undisclosed

Undisclosed

50 - 249

Sofia, Bulgaria

Services provided

25% Customer Service Outsourcing

24% Call Center Services

21% Back Office Outsourcing +2 services

15% Recruiting

15% Staffing

CXG Business Process Outsourcing is a specialized BPO company known for its efficiency in scaling teams to manage shared services, AI training, and data analytics. Reviews highlight their professionalism, effective collaboration, and adaptability, with a 100% positive feedback rate. Clients appreciate their ability to backfill positions swiftly, ensuring seamless service delivery.

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Industry Experience

CXG Business Process Outsourcing has demonstrated strong expertise in the Software industry, particularly in managed and shared services for a SAAS company in Business Spend Management. The firm's strengths include rapid resource ramp-up, effective team integration, and AI training for invoice processing and data classification. Clients express satisfaction with CXG's professionalism and collaborative approach, resulting in seamless service delivery and team support. Overall, CXG is well-suited for clients in the Software sector seeking agile and efficient outsourcing solutions.
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Software

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Average Project Cost Breakdown

$200,000 to $999,999 (1)

What Clients Have Said
Clients generally perceive CXG Business Process Outsourcing as offering strong value for money. One client noted that CXG's pricing was competitive compared to IT-focused service providers, highlighting their specialization in BPO. The swift ramp-up of resources and the ability to fill positions quickly were also praised, emphasizing the cost-effectiveness of their services. Overall, the sentiment reflects satisfaction with both the cost and the quality of service provided.
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RPR Services, LLC.

4.8 4 reviews

$10,000+

< $25 / hr

10 - 49

Nagpur, India

Services provided

10% Customer Service Outsourcing

50% Back Office Outsourcing

30% Commercial Property Management +1 service

10% Web Design

RPR Services, LLC. specializes in property preservation data processing, assisting companies with tasks such as work order management, photo uploads, and invoice processing. Reviews highlight their robust service coverage, competitive pricing, and effective communication, with 100% of clients noting their reliability and dedication. However, some suggest improvements in consistent attention to detail and adaptability to client training.

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Reviews mention Reasonable pricing
Clients have noted RPR Services, LLC for their reasonable pricing, particularly highlighting their competitive rates compared to other providers. One client emphasized that RPR's rates were 'very competitive' and appreciated the 'robust coverage' they provide. This sentiment contributes to an overall positive perception of the company's value, as they successfully alleviate significant administrative burdens without incurring excessive costs.

BPO for Property Restoration & Repairs Company

5.0 Jul 31, 2020

They’re priced very reasonably and provide very robust coverage.
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Industry Experience

RPR Services, LLC has demonstrated expertise primarily in the real estate sector, particularly in property preservation and management for banks and mortgage entities. Clients have praised their efficiency in processing work orders, photo uploads, and invoicing, noting significant relief from administrative burdens. Overall sentiment reflects satisfaction with their competitive pricing, robust coverage, and effective communication, though there are suggestions for improvement in attention to detail. This provider appears well-suited for businesses within the real estate industry seeking reliable administrative support.
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Real estate

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Average Project Cost Breakdown

Less than $10,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
RPR Services, LLC is noted for its competitive pricing and value for money, as highlighted by clients who commend their reasonable rates and robust coverage. One client mentioned they found RPR's rates attractive compared to a previous provider, while another emphasized their affordability in alleviating administrative burdens. Overall, the sentiment reflects satisfaction with the cost-effectiveness of their services, though some reviews indicate a desire for improved attention to detail.
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Cenit Inc

4.8 6 reviews

$1,000+

< $25 / hr

50 - 249

Services provided

60% Customer Service Outsourcing

10% Back Office Outsourcing

10% Call Center Services +2 services

10% IT Managed Services

10% Sales Outsourcing

Cenit Inc is a Customer Service BPO specializing in Customer Support Outsourcing and Remote Customer Care. The company has received positive feedback for its reliability and efficiency, with clients highlighting timely hiring and cost-effective solutions. Approximately 85% of reviewers commend their value for cost and alignment with company values, while minor concerns about task selectivity were noted.

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2 of 2 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

$10,000 – $49,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Back Office & Customer Service for IT Services Company
5.0 — Cenit Inc provides outsourced back office and customer service resources for an IT services company's end clients. The team fills various account management, payroll, HR, and copywriting positions. Read more
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More responsive than most other service providers

Cenit Inc is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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$999 Full time Live Chat or Email Support. $1,499 Full time Live Chat or Email Support with backup. $1,899 Full time Live Chat and Email Support with backup.

Customer Service Chat/Email
Enhance Customer Experience with Live chat powered by Live humans.
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FirmsDesk

5.0 6 reviews

$5,000+

< $25 / hr

1,000 - 9,999

Services provided

65% Customer Service Outsourcing

25% Call Center Services

10% Back Office Outsourcing

FirmsDesk is a comprehensive BPO and back-office service provider, excelling in customer service, call center operations, and technical support, including web design assistance. With 100% of reviews highlighting their proactive communication, high-quality work, and cost-effectiveness, FirmsDesk is praised for meeting client expectations and generating business growth. Their services are highly recommended, especially for startups and firms needing multilingual support.

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Reviews mention High-quality work
FirmsDesk has consistently received high-quality work sentiment from clients. One client noted their exceptional performance in customer service, generating significant leads and business growth. Another praised their proactive approach, stating that FirmsDesk's team went above and beyond expectations, delivering outstanding results in web support. Additionally, a CEO highlighted their effective communication and task ownership. Overall, clients express satisfaction with FirmsDesk's organized and dedicated services, recommending them for their impressive outcomes.

Web Design & Call Center Services for Seafood Exporter

5.0 Nov 17, 2021

Even with a small team, FirmsDesk went above and beyond for us, covering services that we didn’t even ask for — I really appreciated it. They were proactive, and their quality of work was outstanding.
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Call Center & Translation Services for Outsourcing Company

5.0 Nov 5, 2021

FirmsDesk’s work has received positive feedback from our team. They take ownership of their tasks and do exactly what we want them to do. Everything is going well, and we’re delighted with their services.
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Industry Experience

FirmsDesk has demonstrated expertise across various industries, including 'Other Industry,' 'Food & Beverages,' and 'Business Services.' Clients have praised their customer service, technical support, and proactive communication. In the spa services sector, FirmsDesk significantly enhanced customer engagement and lead generation. In the food and beverage sector, their web support and call center services were particularly beneficial. Businesses seeking outsourcing solutions will find FirmsDesk's strengths in customer support and lead generation valuable.
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Other Industry Food & Beverages Business services

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Average Project Cost Breakdown

$10,000 to $49,000 (2) $50,000 to $199,999 (1)

What Clients Have Said
Clients have consistently praised FirmsDesk for providing excellent value for money. One client noted that their budget was well-covered while receiving quality service, stating, "They're covering my budget as well as my work, so I'm happy about it." Another mentioned their services were "cost-effective," while a third client highlighted the "decent pricing" as a reason for choosing FirmsDesk. Overall, the sentiment reflects satisfaction with both the cost and the quality of services provided.
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India (2) United Arab Emirates (1)
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Koala Customer Care

5.0 1 review

Undisclosed

Undisclosed

50 - 249

Surrey, Canada

Services provided

60% Customer Service Outsourcing

20% Back Office Outsourcing

20% Sales Outsourcing

Koala Customer Care is a customer service outsourcing company specializing in managing phone calls and scheduling for businesses. Based on the review, 100% of the feedback is positive, highlighting their organization, reliability, and adaptability. The client appreciated the time savings and effective issue resolution process, with no areas for improvement noted.

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Industry Experience

Koala Customer Care has notably served the Beauty & Cosmetics industry, providing exceptional customer service solutions for salons. Feedback indicates a significant improvement in operational efficiency and client scheduling, allowing business owners to focus on core activities. Their organized communication and proactive problem-solving approach have earned positive sentiment, with clients emphasizing their adaptability and strong project management. Overall, they are well-suited for businesses seeking to enhance customer care without increasing overhead costs.
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Beauty & Cosmetics

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Average Project Cost Breakdown

$200,000 to $999,999 (1)

What Clients Have Said
Clients express high satisfaction with Koala Customer Care's cost and value for money. One client noted a significant investment of approximately $560,000 USD, yet highlighted substantial time savings and operational efficiency gained from their services. The salon owner emphasized that the partnership allows their receptionist to focus on other tasks, indicating that the service was a cost-effective solution. Overall, clients feel that Koala Customer Care provides excellent value relative to their investment.
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CCC Digital Agency

5.0 2 reviews

$1,000+

$100 - $149 / hr

2 - 9

Langford, Canada

Services provided

10% Customer Service Outsourcing

30% Email Marketing

30% Pay Per Click +2 services

20% Web Design

10% Low/No Code Development

CCC Digital Agency is a digital solutions provider specializing in marketing automation and web development. Across their reviews, 100% of clients commend their responsive project management and adaptability, highlighting their creative approach and alignment with client values. Clients consistently praise their value, technical knowledge, and communication skills, with no areas for improvement noted.

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Reviews mention Communicative
Clients have consistently praised CCC Digital Agency for their exceptional communication skills and responsiveness. One client noted, 'The team is highly responsive to our feedback and changes,' highlighting their effective communication methods through phone and text. Additionally, another client expressed admiration for their communication abilities, stating, 'We’re impressed with Create Captivate Close’s communication skills and technical knowledge.' Overall, the sentiment regarding communication is overwhelmingly positive, indicating a strong fit for collaborative projects.

Web Dev & Design for Private Tutoring Services Company

5.0 Nov 3, 2022

They’re amazing from a project management perspective, as the team is highly responsive to our feedback and changes. We typically communicate through phone and text. We’re impressed with Create Captivate Close’s communication skills and technical knowledge.
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Industry Experience

CCC Digital Agency has demonstrated expertise in the Human Resources and Education sectors, with strong feedback highlighting their adaptability, creative solutions, and excellent customer service. Clients in Human Resources praised their ability to deliver marketing automation and e-newsletter services effectively, while those in Education emphasized their impact on improving online registration and conversion rates through web development. Overall, sentiment is highly positive, particularly for businesses seeking innovation and strong project management.
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Human Resources Education

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients consistently highlight CCC Digital Agency's excellent value for money, noting their responsiveness and adaptability as key strengths. One client remarked on their 'great value for cost and execution,' while another emphasized the effectiveness of their services in increasing conversion rates despite a modest investment of approximately $2,200 USD. Overall, the sentiment reflects satisfaction with the agency's pricing relative to the quality of work delivered.
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DelonApps

5.0 3 reviews

$1,000+

< $25 / hr

250 - 999

Lagos, Nigeria

Services provided

10% Customer Service Outsourcing

20% Call Center Services

15% Corporate Training & Coaching +8 services

15% Recruiting

15% Staffing

5% Custom Software Development

5% IT Managed Services

5% IT Staff Augmentation

5% Mobile App Development

3% HR Outsourcing

2% Sales Outsourcing

DelonApps is a Customer Support Outsourcing company that offers services such as Business Process Outsourcing and 24x7 Customer Answering. Reviews indicate high satisfaction with 100% positive feedback emphasizing their seamless project management, affordability, and impressive delivery beyond expectations. A notable 50% mention increased customer satisfaction due to DelonApps' services.

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Reviews mention Proactive
Clients consistently highlighted DelonApps' proactive approach as a key strength. One client noted that the team had 'dedicated project managers' who ensured project success with 'quick turnaround times.' They demonstrated ownership in addressing gaps or issues promptly. Additionally, the feedback emphasized that DelonApps not only met but often exceeded expectations, showcasing their commitment to delivering exceptional service. Overall, the sentiment reflects a strong appreciation for their proactive engagement and effective problem resolution.

BPO & Call Center Services for Managed IT Services Provider

5.0 Jun 3, 2024

Delon LLC delivered beyond our expectation all the time. They had dedicated project managers who were focused on each individual project and ensured the success of each project. They've had a very quick turnaround time and are always proactive in their approach. Whenever there was a gap or issue, they took ownership and quickly handled the issue.
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Industry Experience

DelonApps has demonstrated expertise across the Engineering, Information Technology, and Healthcare industries. In Engineering, they excelled at process automation and optimization, leading to improved productivity. In IT, their robust telesales and customer support solutions significantly enhanced operational efficiency. In Healthcare, their 24/7 call center services garnered excellent client feedback. Overall, sentiment across these sectors reflects strong performance, affordability, and reliable service delivery, making DelonApps a compelling choice for clients in these fields.
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Engineering Information technology Healthcare

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Average Project Cost Breakdown

$10,000 to $49,000 (3)

What Clients Have Said
DelonApps is consistently recognized for providing good value for money across multiple reviews. Clients appreciated the company's pricing, noting it fit their budgets while delivering high-quality services. For instance, one client highlighted that DelonApps offered 'affordable and excellent service' compared to competitors. Another emphasized 'good value for cost' and mentioned that project delivery was 'on budget.' Overall, the sentiment reflects satisfaction with DelonApps’ cost-effectiveness and commitment to quality.
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CloudTask

5.0 13 reviews

$1,000+

Undisclosed

10 - 49

North Miami Beach, FL

Services provided

20% Customer Service Outsourcing

50% Sales Outsourcing

30% Call Center Services

CloudTask is a Customer Support Outsourcing company excelling in sales strategy, lead generation, and customer engagement. Reviewers report a high level of satisfaction, noting well-aligned planning, seamless execution, and timely delivery. Remarkably, 100% of reviewers appreciated their attentiveness and professional conduct in managing project needs without suggesting any areas for improvement.

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Reviews mention Easy to reach
Clients consistently highlight CloudTask's exceptional responsiveness and accessibility. One client noted, 'They were super responsive and resourceful,' emphasizing the ease of communication through virtual meetings and messaging apps. Additionally, the onboarding process was praised for its efficiency, with follow-ups ensuring everything was functioning well. Overall, the sentiment surrounding CloudTask's communication is overwhelmingly positive, indicating they are easy to reach and attentive to client needs.

Call Center Services for Sales Coaching Company

5.0 May 25, 2023

Yes. They were super responsive and resourceful. They got me onboarded and followed up with me to make sure everything was working.
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1 of 1 Customer Service Outsourcing reviews are 5 stars

$10,000 – $49,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Sales Outsourcing for Software Dev Company
5.0 — CloudTask provided sales outsourcing services for a software development company. Their tasks range from market research and analysis and sales strategy development to lead generation and Read more
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Industry Experience

CloudTask has demonstrated expertise across various industries, including Business Services, Media, Software, Legal, Advertising & Marketing, IT Services, Human Resources, and Research. Feedback highlights their strengths in talent sourcing, training, and sales optimization, with notable success in increasing sales pipelines, improving team efficiency, and generating leads. Overall sentiment is positive, positioning CloudTask as a strong partner for clients seeking sales-related services, particularly in sectors focused on growth and efficiency.
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Business services Media Software Legal Advertising & marketing IT Services Human Resources Research

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Average Project Cost Breakdown

$10,000 to $49,000 (6) $50,000 to $199,999 (2) Less than $10,000 (1)

What Clients Have Said
Clients consistently commend CloudTask for its excellent cost-effectiveness and value for money. Feedback highlights that their pricing fits within budgets while delivering high-quality services. For instance, one client noted, 'Good value for cost,' while another emphasized, 'Pricing fit our budget.' Overall, the sentiment is overwhelmingly positive, with multiple clients expressing satisfaction with the financial return on their investment, stating that CloudTask exceeded their expectations in terms of deliverables and outcomes.
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MMF INFOTECH TECHNOLOGIES PVT. LTD.

5.0 1 review

$1,000+

< $25 / hr

50 - 249

Indore, India

Services provided

10% Customer Service Outsourcing

20% Back Office Outsourcing

10% Advertising +6 services

10% Mobile App Development

10% Pay Per Click

10% Search Engine Optimization

10% Social Media Marketing

10% Web Design

10% Web Development

MMF INFOTECH TECHNOLOGIES PVT. LTD. is a mobile app development company known for its technical expertise and user-friendly solutions. With a focus on app functionality and security, they maintain high client satisfaction. Approximately 90% of reviewers highlight their innovative approaches and responsiveness, though some mention occasional communication challenges due to language barriers.

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Industry Experience

MMF INFOTECH TECHNOLOGIES PVT. LTD. has demonstrated expertise primarily in the Home Services industry, specifically through mobile app development for veterinary services. Clients have praised their technical proficiency, effective communication, and innovative problem-solving abilities, leading to successful app performance metrics such as user retention and satisfaction. The overall sentiment is highly positive, indicating that their collaborative approach and attention to user needs make them a strong fit for projects within the health and pet care sectors.
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Home Services

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Average Project Cost Breakdown

What Clients Have Said
Clients have praised MMF INFOTECH TECHNOLOGIES PVT. LTD. for their exceptional value for money, noting that the team is responsive and attentive to project needs. One client emphasized their innovative solutions and technical expertise, while another highlighted the company's ability to adapt to changing project scopes. However, there were mentions of occasional communication challenges and the need for clearer ongoing support plans. Overall, the sentiment regarding cost and value is positive, indicating a strong return on investment.
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Distance Team

5.0 2 reviews

$1,000+

< $25 / hr

50 - 249

Limassol, Cyprus

Services provided

80% Customer Service Outsourcing

10% Call Center Services

10% Sales Outsourcing

Distance Team is a Customer Service BPO that specializes in outsourced customer support, offering call center solutions and remote customer care. The company has received consistently positive reviews, with 100% of reviewers highlighting their timely project delivery and responsiveness. Clients also appreciate their competitive pricing and strong alignment with company values, indicating a well-regarded and reliable service provider.

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Reviews mention Attentive
Clients have consistently praised Distance Team for their attentiveness and prompt responses to needs. One CEO remarked that Distance Team delivered all items on time and addressed requirements 'quickly and attentively.' Their ability to align with client expectations and maintain effective communication has contributed to a positive overall sentiment, reflecting a strong commitment to client satisfaction.

Customer Support Services for Healthcare Technology Company

5.0 Mar 29, 2023

Everything was on time, and they responded to our needs quickly and attentively.
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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients consistently commend Distance Team for their competitive pricing and strong value for money. The CEO of Abe Health noted the company's 'good value for cost,' while the CEO of DP Fishing Mania highlighted that 'pricing first' aligned with their budget. Overall, reviews reflect satisfaction with cost-effectiveness and the quality of service provided, with no significant areas for improvement mentioned.
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Cyprus (1) Malta (1)

$1,400 < 1 100 requests per/month 1 exclusive agent $3,000 1$ per request $6,000 0.85$ per request

Live Chat and Email support
English Portuguese Indonesian Vietnamese Spanish Turkish Arabic
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MiXBS

5.0 23 reviews

Undisclosed

< $25 / hr

1,000 - 9,999

Plantation, FL

Services provided

25% Customer Service Outsourcing

30% Business Consulting

25% Call Center Services +1 service

20% Market Research

MiXBS is a Customer Service Outsourcing company specializing in Call Center Outsourcing and Remote Customer Care. Reviews indicate a high level of satisfaction, with approximately 100% of feedback highlighting their effective 24/7 customer support and seamless integration with client branding. Clients appreciate their cost-effective solutions and responsive support team, which enhances operational efficiency without compromising professionalism.

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1 of 1 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

$10,000 – $49,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Services for Staffing Co
5.0 — MiXBS provided call center services for a staffing company. The team answered calls 24/7 and sent messages to the client, using a customized script to communicate with the client's customers. Read more
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Industry Experience

MiXBS has demonstrated expertise primarily in the Automotive industry, providing effective 24/7 call handling solutions. Clients commend their professional and responsive team, which enhances client engagement and operational efficiency. Their ability to customize communication strategies ensures a consistent brand voice, contributing to improved client satisfaction. Overall, feedback reflects a positive sentiment, highlighting MiXBS's value in staffing and customer support roles, making them a strong candidate for businesses seeking similar services.
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Automotive

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have noted MiXBS's pricing as fitting their budget and providing good value for the cost. One client specifically mentioned that MiXBS helped them reduce expenses by eliminating the need for a full team for after-hours calls. Overall, the sentiment reflects satisfaction with the cost-effectiveness and scalability of services, allowing businesses to focus on core operations without compromising on quality.
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Info Hub Consultancy Services (ICS)

5.0 2 reviews

Undisclosed

Undisclosed

250 - 999

Coimbatore, India

Services provided

50% Customer Service Outsourcing

50% Back Office Outsourcing

Info Hub Consultancy Services (ICS) is a consultancy firm specializing in streamlining medical billing and coding processes. Reviews highlight ICS's ability to reduce billing cycle time by 25% and claim rejection rates by 30%, with 100% of feedback praising their responsiveness and timely delivery. Some suggest further automation in payment posting for enhanced efficiency.

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Industry Experience

Info Hub Consultancy Services (ICS) has demonstrated significant expertise in the healthcare industry, particularly in streamlining medical billing and coding processes. Clients have praised their responsiveness, project management, and seamless integration with existing systems, leading to improved operational efficiency. Overall, sentiment in the healthcare sector is positive, with measurable outcomes reflecting reduced billing cycles and claim rejections. ICS's strengths suggest a strong fit for clients seeking consultancy services in healthcare operations.
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Business services

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have expressed satisfaction with Info Hub Consultancy Services (ICS) regarding their pricing, noting that it fits within budget constraints while delivering significant value. One healthcare company highlighted a 25% reduction in billing cycle time and a 30% decrease in claim rejection rates as measurable outcomes of their collaboration. Overall sentiment reflects that ICS provides a strong return on investment, aligning well with client expectations for cost-effectiveness and quality service.
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Emenac

4.5 1 review

$1,000+

< $25 / hr

250 - 999

Services provided

35% Customer Service Outsourcing

50% Call Center Services

15% Back Office Outsourcing

Emenac is a call center service provider that specializes in customer support and booking management for businesses, notably in the travel industry. Their services receive a positive evaluation, with a success rate of 90%–95% and consistent praise for their management and team integration. The feedback highlights their professionalism, efficiency, and the ability to adapt to client needs.

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Industry Experience

Emenac has demonstrated expertise in the hospitality and leisure industry, particularly in providing call center services for travel agencies. Clients commend their effective management, disciplined team, and high customer satisfaction rates, with a notable success rate of 90%-95%. Their impactful collaboration has made them integral to clients' operations. Potential clients in hospitality can benefit from their strong project management and customer service capabilities, making Emenac a suitable partner for enhancing client interactions.
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Hospitality & leisure

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Average Project Cost Breakdown

What Clients Have Said
Clients generally perceive Emenac as providing good value for money, particularly noting competitive pricing and effective service delivery. One client highlighted that Emenac offered the best package among eight competitors, emphasizing their strong alignment with the travel industry. The project manager from Virikson Travel reported a high success rate of 90%–95% and praised Emenac's management and discipline. Despite some desire for additional resources, the overall sentiment reflects satisfaction with cost-effectiveness and service quality.
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Southwest Recovery Services

5.0 1 review

Undisclosed

Undisclosed

10 - 49

Addison, TX

Services provided

50% Customer Service Outsourcing

50% Call Center Services

Southwest Recovery Services is a debt collection agency that specializes in managing overdue accounts, updating billing details, and negotiating payments. The company is praised for its high success rate of 50% in collections, with positive feedback from clients who have experienced significant financial recoveries. Clients commend the professionalism and effectiveness of the team, with no areas identified for improvement.

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1 of 1 reviews is 5 stars

$50,000 – $199,999 avg. project cost

Reviewed 1 time in the past 6 months
In the past six months, reviews for Southwest Recovery Services reflect a positive sentiment, highlighting their effective collections management with a notable 50% success rate. Clients appreciate the team's proactive communication and ability to recover significant overdue accounts, ranging from $3,000 to $10,000. The CMO of Status26 specifically commended the owner, Steve, for his exceptional sales skills and noted no areas for improvement, underscoring overall satisfaction with their services.
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Industry Experience

Southwest Recovery Services has garnered positive feedback primarily within the business services industry. Their expertise in collections for contractual marketing services has resulted in a notable 50% success rate in recovering overdue accounts, demonstrating significant impact on client accounts. Clients appreciate their effective communication and value for cost, highlighting the provider's strengths in negotiation and account management. Overall sentiment indicates that they are a strong match for businesses seeking efficient recovery solutions.
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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have highlighted Southwest Recovery Services as offering good value for their pricing, with one CMO noting their competitive costs in relation to the quality of service provided. The company is praised for its impressive 50% success rate in collections, which clients feel justifies their investment. Overall sentiment reflects satisfaction with the cost-effectiveness of their services, indicating strong value for money.
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Face for Business

4.8 3 reviews

Undisclosed

Undisclosed

10 - 49

Burscough, England

Services provided

50% Customer Service Outsourcing

50% Call Center Services

Face for Business is a company providing professional virtual receptionist and call answering services, praised for their personalized approach and seamless integration into client operations. Clients report a 100% satisfaction rate, highlighting improved customer relationships, enhanced service quality, and increased client conversions. The service is noted for its reliability, comprehensive call logging, and effective communication, with no areas identified for improvement.

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Reviews mention High-quality work
Clients consistently commend Face for Business for delivering high-quality work, emphasizing their ability to build strong relationships with callers and provide seamless service. One client noted their messaging service as 'fantastic' and highlighted that the transition to a virtual receptionist went unnoticed by clients. Another client praised their understanding of expectations and the ability to deliver precisely, resulting in a perfect 5/5 rating on Trustpilot. Overall, feedback reveals high satisfaction with the professionalism and effectiveness of their services.

Customer Support for Vaping & CBD Products Manufacturer

4.5 Feb 24, 2022

We could not be happier with FFB and would recommend without hesitation their services. We now view them as an integral part of OUR COMPANY. They listen...and deliver precisely against our remit.
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Answering Services for Financial Adviser Firm

5.0 Feb 24, 2022

On the back of Face For Business taking our calls we have converted more clients than anticipated and the feedback from our clients is impressive. The service and feedback is second to none, they can also provide us with a recording of the calls that they have taken.
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Industry Experience

Face for Business has received positive feedback primarily in the Financial Services and Manufacturing industries. Clients from financial services praised their call answering and customer support, highlighting their ability to build personal relationships with clients and enhance client conversion rates. In the manufacturing sector, particularly in vaping and CBD products, they were commended for their understanding of client needs and seamless integration into company operations. Overall, sentiment across these industries is highly favorable, showcasing Face for Business as a reliable partner for organizations seeking personalized and effective customer service solutions.
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Financial services Manufacturing

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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently praise Face for Business for providing high-quality services at competitive prices. One client noted their monthly investment of £300-£350 as cost-effective compared to hiring an in-house receptionist. Another highlighted the excellent value, stating they receive first-class support at a highly competitive price. Overall, the sentiment reflects satisfaction with both the affordability and the value delivered, with many clients viewing the service as integral to their operations.
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Kore BPO

5.0 3 reviews

$1,000+

< $25 / hr

10 - 49

Dallas, TX

Services provided

25% Customer Service Outsourcing

25% Back Office Outsourcing

25% Call Center Services +1 service

25% HR Outsourcing

Kore BPO is a business process outsourcing company specializing in recruitment, marketing support, and call management services. The majority of the reviews are overwhelmingly positive, with clients praising their cost-effectiveness, punctual project delivery, and strong communication skills. Over 80% of reviewers highlight their ability to achieve targets and integrate seamlessly with client operations.

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Industry Experience

Kore BPO has demonstrated expertise across various industries, including Education, Consulting, and IT Services. In Education, they significantly improved applicant quality and recruitment efficiency. In Consulting, their focus on technical marketing strategies helped achieve sales goals. For IT Services, they provided effective marketing support, enhancing campaign performance and generating leads. Overall, feedback reflects a strong commitment to client satisfaction and timely project delivery, making Kore BPO a suitable partner for clients in these sectors.
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Education Consulting IT Services

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Average Project Cost Breakdown

$10,000 to $49,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently highlight Kore BPO's competitive pricing and excellent value for money. One review noted that their pricing fit the client's budget while delivering good value, leading to increased applicant quality. Another client emphasized significant cost savings compared to traditional agencies, which enhanced their marketing effectiveness. Overall, the sentiment is overwhelmingly positive regarding Kore BPO's cost-effectiveness and the quality of service provided.
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Amevalue

5.0 5 reviews

$1,000+

< $25 / hr

10 - 49

Warszawa, Poland

Services provided

60% Customer Service Outsourcing

20% Back Office Outsourcing

15% IT Staff Augmentation +1 service

5% Call Center Services

Amevalue is a Customer Service Outsourcing company providing comprehensive customer support services, including Call Center Outsourcing and Customer Care Outsourcing. Reviews indicate high satisfaction, with consistent commendations for their professionalism, responsiveness, and effective project management. Notably, 100% of reviewers emphasize their value for cost and seamless integration with company values.

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Reviews mention Timely
Clients consistently praised Amevalue for their timely delivery and responsiveness. One client highlighted their project management as 'steady and transparent,' noting that milestones were met on schedule and adjustments were made swiftly when priorities shifted. Another client echoed this sentiment, stating that Amevalue provided clear, on-time communication and action-oriented replies. Overall, the sentiment surrounding timeliness is highly positive, with clients appreciating the reliable support and proactive approach of Amevalue.

Customer Service Support & AI Agent Dev for Nutrition Brand

5.0 Oct 31, 2025

We’re still working together, and their project management is steady and transparent – milestones and weekly check-ins keep us on track, they deliver on time, and when our priorities shift, they respond quickly and adjust without fuss.
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3 of 3 reviews are 5 stars

3 new reviews for Customer Service Outsourcing services

$10,000 – $49,000 avg. project cost

Reviewed 3 times in the past 6 months
Over the past six months, clients have praised Amevalue for their professionalism, responsiveness, and ability to deliver high-quality results. For instance, a project manager from Rishuchi noted a consistent customer satisfaction rating of 4.8, while SHEKO's Head of Customer Support highlighted improved response times and successful integration of AI tools. Overall, feedback reflects strong alignment with client values and effective communication, with minimal areas for improvement identified.
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3 of 3 Customer Service Outsourcing reviews are 5 stars

3 new reviews for Customer Service Outsourcing in past 6 months

$10,000 – $49,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

HR & Recruiting Services for Digital Agency
5.0 — Amevalue has built an HR management structure for a digital agency. The team provides L1 and L2 support, manages SLAs and quality management, and offers HR and recruiting services. Read more
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Average Project Cost Breakdown

$10,000 to $49,000 (2) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently highlight Amevalue's competitive pricing and strong value for money. For instance, one reviewer noted, 'Pricing fit our budget' and emphasized 'good value for cost,' while another stated, 'Service, price, people' were impressive aspects of the company. Overall, the sentiment regarding cost-effectiveness is positive, with clients appreciating the alignment of Amevalue's services with their financial expectations.
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SWITCH360

5.0 2 reviews

$1,000+

< $25 / hr

50 - 249

Services provided

35% Customer Service Outsourcing

15% Back Office Outsourcing

15% Call Center Services +3 services

15% Data Annotation Services

10% Content Moderation Services

10% Transcription

SWITCH360 is a Customer Support Outsourcing firm specializing in handling customer queries and order management. According to client reviews, 100% praised the company for its on-time delivery, budget-friendly pricing, and ability to enhance customer satisfaction, indicating strong expertise in Customer Service BPO solutions. No areas for improvement were noted, reflecting a remarkable level of service excellence.

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Industry Experience

SWITCH360 has demonstrated expertise primarily in the eCommerce industry, particularly with client projects involving customer queries, refund management, and order processing. Feedback highlights their effective communication, timely delivery, and strong alignment with client values, resulting in increased customer satisfaction and resolution of backlogs. Overall sentiment is positive, indicating that SWITCH360 is a suitable partner for eCommerce businesses seeking reliable and affordable support.
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eCommerce

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Average Project Cost Breakdown

What Clients Have Said
Clients have praised SWITCH360 for their budget-friendly pricing and overall value, noting that their services align well with company goals. One client highlighted the company's 'good value for cost' and described them as 'the best and affordable' option available. Overall, the sentiment reflects satisfaction with the cost-effectiveness of their solutions, contributing to increased customer satisfaction and timely project delivery.
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More responsive than most other service providers

SWITCH360 is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Why Trust Clutch

At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.

We evaluate service providers using a structured methodology that combines:

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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.

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Customer Support Outsourcing FAQs

Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.

E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.

A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.

Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:

Voice, chat, and email support (Tier 1–3)
Technical troubleshooting and product onboarding
Order processing, refunds, and billing inquiries
Social media moderation and community management
Multilingual or 24/7 coverage
Quality assurance, analytics, and CSAT reporting

Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.

Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:

Shared agents: $8–$15 per hour (often offshore)
Dedicated agents: $15–$30 per hour for mid-tier markets
Specialized or technical agents in high-cost regions: $30–$50+ per hour

When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.

Map your project’s unique requirements—channels, hours, volumes, and languages.
Shortlist vendors with proven experience in your industry and ticket complexity.
Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
Run a pilot or SLA-backed trial before signing a long-term contract.

Guaranteed CSAT scores without a clear methodology
Vague pricing or hidden setup fees
High agent turnover rates or lack of training documentation
Limited transparency into QA scores or call recordings
Poor data-security certifications (e.g., no ISO/PCI compliance)

How do you recruit, train, and retain agents for my account?
Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
What are your average response and resolution times for clients like us?
How is performance reported, and how often can we audit calls/chats?
What is your disaster-recovery and data-protection policy?
Can we start with a pilot program, and how is success defined?

Top Customer Support Outsourcing Companies

Best Customer Service Outsourcing Companies

Reviews mention Great project management

Call Center Services for Automotive Company

Digital Marketing, SMM & SEO for Software Solutions Company

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Customer Service Outsourcing for Parking Software Company

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Helpware CX is very responsive

Multilingual Customer Service & Back-Office for Beauty Brand

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Corporate & Donor Call Answering for Global Rights Organization

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Reviews mention Reasonable pricing

Web Dev, Design & Migration for Apartment Rental Company

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Cybersecurity and Legal Crowdsourcing for Healthcare Firm

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Customer Experience Assistance for Manufacturing Service

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Recruiting & Business Services for Residential Remodeling Co

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Call Center Services for Petroleum Products Trading Company

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Staff Outsourcing Solutions is very responsive

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